{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1743164347910,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"1a8dd976-b965-4502-8a5a-b67e1db603ab","title":"Appeals and Monitoring Officer","employer":"London Borough of Hounslow","department":"","location":"Hounslow","locationType":2,"description":"<p><strong>About Us at Hounslow </strong></p>\n<p>We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.</p>\n<p>We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.</p>\n<p><strong>About our Commitment to Diversity and Inclusion</strong></p>\n<p>We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.</p>\n<p>We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.</p>\n<p>As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.</p>\n<p><strong>Our Benefits</strong></p>\n<p><a href=\"https://www.hounslow.gov.uk/info/20037/working_for_the_council\">If you join us, you’ll have access to a range of employee benefits. Read more about these here.</a></p>\n<p><strong>About the Role</strong></p>\n<p>This is a great opportunity for an experienced Appeals and Monitoring (aka Representations and Appeals Officer) looking for a new challenge, to work within the Parking Operations team.</p>\n<p>The postholder will be responsible for dealing with Penalty Charge Notice (PCN) correspondence, deciding motorists appeals, dealing with emails, court & bailiff/debt registration work, some telephone calls, refunds, complaints, and the office-based collection of data to assist with contract monitoring.</p>\n<p>This is a hybrid position, meaning if you are successful you will be working from Hounslow House at least once or twice a week, as scheduled by your line manager, to align with the team's in-office days. You will be working remotely the rest of the week.</p>\n<p><strong>About the Team You’ll Be Working In</strong></p>\n<p>Parking Operations has a statutory duty to enforce parking restrictions on the borough’s roads and car parks under legislation set out within the Road Traffic Regulation Act 1984 (RTRA), Road Traffic Act 1991 (RTA) and the Traffic Management Act 2004 (TMA).</p>\n<p>Our aim is to reduce traffic congestion, improve road safety and local air quality; and maintain the provision of parking spaces for permit holders whilst improving accessibility for all road users - especially those with disabilities.</p>\n<p>The Appeals and Monitoring team are a part of Parking Operations. We deal with PCN correspondence at all stages of the life cycle of a PCN, including at Representations, Appeal, Charge Certificate and Debt Registration stages.</p>\n<p><strong>Your key responsibilities will be to:</strong></p>\n<p>1. Investigate PCN Disputes: Review and assess PCN disputes carefully, following the council’s policies and procedures, before issuing a formal decision to the motorist.</p>\n<p>2.Maintain Performance Standards: Ensure that your letters are clear and concise, respond to the motorists’ points, and adhere to the relevant quality, policy, and legal guidelines. As part of this you must ensure that daily targets are either met or exceeded. </p>\n<p>3.Liaise with External Services: Work with the Traffic Enforcement Centre, County Courts, and Legal Services to promptly address Witness Statements and Statutory Declarations, ensuring all relevant policies and procedures are followed.</p>\n<p>4.Additional Duties as Needed: Assist with various other tasks, such as processing refund requests, responding to emails, and occasionally handling phone calls, to help keep the office running smoothly.</p>\n<p><strong>About You</strong></p>\n<p><strong>Your Skills:</strong></p>\n<p>If the below resonates with you we’d love to hear from you:</p>\n<ol>\n<li>Experience with PCNs and letter writing: You’re comfortable investigating PCN issues and handling correspondence professionally.</li>\n<li>Self-motivation and a strong work ethic: You take pride in your work, are driven, and enjoy working independently.</li>\n<li>Flexibility and a positive, solution-oriented attitude: You’re adaptable, always ready to pitch in with a \"can-do\" mindset, and you approach your work with professionalism.</li>\n<li>Computer literate: You’re comfortable using computers and Office 365 software tools including Excel and Outlook, to get the job done.</li>\n</ol>\n<p><strong>Professional Qualifications: </strong></p>\n<p>No professional qualifications are required for this role, although a level three City & Guilds Notice Processing qualification would be an asset. </p>\n<p>Read more about the work you’ll be doing in the Role Profile.</p>\n<p><strong>Don’t meet every single requirement? </strong>We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! Training will be provided at every opportunity, to ensure you have the tools to do the job.</p>\n<p><strong>When Interviews Will Be Held and Who to Contact</strong></p>\n<p>The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:</p>\n<p>Email: <a href=\"mailto:David.Coughlan@Hounslow.gov.uk\">David.Coughlan@Hounslow.gov.uk</a></p>\n<p>Telephone: 0208 583 3378</p>\n<p>Interviews for this job will be held 24<sup>th</sup> and 29<sup>th</sup> April 2025.</p>\n<p><strong>Closing Date: 21<sup>st</sup> April 2025</strong></p>","shortDescription":"<p>Appeals and Monitoring Officer role at Hounslow Borough Council entails managing Penalty Charge Notices and correspondence, working hybrid remotely.</p>","salaryDescription":"£35,982 - £38,058","publishDate":"2025-03-27T17:48:00.000Z","expirationDate":"2025-04-21T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/16591371-c3cf-4ff4-8dfa-fe66544f9a71.jpg","score":1,"featured":true,"enhanced":true},{"id":"21f76431-0f06-4309-8fbb-9eaac68e7a69","title":"Site and Events Manager","employer":"Bracknell Forest Council","department":"Garth Hill College","location":"Garth Hill College, Bull Lane, Bracknell","locationType":3,"description":"<div>We are seeking to appoint a Site and Events Manager. This is an exciting opportunity to become part of the Garth Hill team and play an instrumental role in ensuring a safe and stimulating environment for all members of the school and wider community, maximising the potential opportunities that our great facilities provide.</div>\n<div> </div>\n<div>\n<em> Pupils enjoy coming to this inclusive, friendly school.</em> (Ofsted, October 2024)</div>\n<div> </div>\n<div>As a key member of the College’s Senior Team, you will ensure the smooth running of the College all year round. The successful candidate will be responsible for all aspects of site and estate management on the main school site (including sixth form) and at our specialist centre for ASD pupils, including compliance with all legal and external health and safety requirements. </div>\n<div> </div>\n<div><em> ‘your sporting facilities are very impressive’</em></div>\n<div> <em>‘what a lovely venue you have’</em>\n</div>\n<div>\n<em> </em>‘<em>our recent booking at Garth Hill College was a fantastic experience’</em>\n</div>\n<div>\n<em> </em>Comments from recent lettings</div>\n<div> </div>\n<div>The successful candidate will possess a high level of initiative and the skills and confidence to manage a team covering a large split-site spanning over three buildings. Prospective candidates are advised to study the person specification and job description for this post carefully</div>\n<div> </div>\n<div>We offer a positive, friendly and supportive atmosphere, a strong team ethos, a strong staff association and the very best programme of professional development together with opportunities for career development.</div>\n<div> </div>\n<div>Garth Hill College is a happy and vibrant place of learning. We are proud to be a genuinely comprehensive school and offer a wide and diverse range of excellent opportunities, inside and outside the classroom, that we believe enable our young people to develop exceptionally well both academically and personally</div>\n<div><strong> </strong></div>\n<div>Garth Hill College is committed to safeguarding and promoting the welfare of children/young people and expects all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices share this commitment.</div>\n<div> </div>\n<div>This position requires an Enhanced Disclosure and Barring Service check because it involves contact with (or access to data concerning) young people. You will need to tell us about any spent convictions or cautions, which may later appear on your DBS Certificate.</div>\n<div> </div>\n<div>Further details can be obtained from Mrs S Barnes at the College on <a href=\"mailto:s-barnes@garthhillcollege.com\"><strong>s-barnes@g</strong><strong>arthhillcollege.com</strong></a>\n</div>\n<div><strong> </strong></div>\n<div>Only applications submitted on the College’s application form will be considered.</div>\n<div> </div>\n<div><strong>CLOSING DATE FOR RECEIPT OF APPLICATIONS IS 09H00 ON 22 APRIL 2025 </strong></div>\n<div><strong>INTERVIEWS ARE TO BE SCHEDULED FOR WEEK COMMENCING 28<sup> </sup>APRIL 2025</strong></div>\n<div> </div>","shortDescription":"","salaryDescription":"BG-E 39-42 £49,416-£52,508 including London Weighting","publishDate":"2025-03-21T09:27:00.000Z","expirationDate":"2025-04-22T08:00:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/808d0e2c-6af4-4492-a7b7-9123ed474837.jpg","score":1,"featured":false,"enhanced":false}],"totalResults":2,"page":1,"pageSize":20,"facets":{"ContractType":{"1":2},"WorkingPatterns":{"1":2},"EmployerType":{"education":1,"local government":1},"PublishDate":{"1":1,"2":1,"3":1,"4":2,"5":2},"LocationType":{"2":1,"3":1},"JobTypes":{"administration":1,"building control":1,"caretaking":1,"catering":1,"customer service":2,"education":1,"health and safety":1,"management":1,"teaching":1,"transport":1}},"randomNumber":0,"noOfFeaturedJobs":1,"bounds":[{"lat":51.54584,"lng":-0.6601652},{"lat":51.467983,"lng":-0.6601652},{"lat":51.467983,"lng":-0.49004433},{"lat":51.54584,"lng":-0.49004433},{"lat":51.54584,"lng":-0.6601652}],"error":null}},"dataUpdateCount":1,"dataUpdatedAt":1743164348028,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobs",null,"slough",null,null,{},{"contractType":[],"workingPatterns":[],"locationType":[],"jobTypes":["customer-service"],"employerType":[],"datePosted":5},2,1],"queryHash":"[\"jobs\",null,\"slough\",null,null,{},{\"contractType\":[],\"datePosted\":5,\"employerType\":[],\"jobTypes\":[\"customer-service\"],\"locationType\":[],\"workingPatterns\":[]},2,1]"},{"state":{"data":[{"value":"Customer Service","slug":"customer-service"}],"dataUpdateCount":1,"dataUpdatedAt":1743164347944,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["jobTypesAutocomplete","customer-service"],"queryHash":"[\"jobTypesAutocomplete\",\"customer-service\"]"}]}

Customer Service job vacancies in Slough

AppliedJobsView

CandidateRedesign

CvParsing

FullCandidateProfile

HeaderJobsButton

ImageOptimization

JobSearchPreferences

LogosFromSameDomain

MatchedJobs

NewJobTypes

NewNavbar

NewPlacesAutocomplete

PdfJobDocuments

ReciteMe

2
Customer Service job vacancies in Slough

Sort by:

Date posted

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

Appeals and Monitoring Officer

London Borough of Hounslow

£35,982 - £38,058

Hounslow (Hybrid)

Posted 1 day ago

Appeals and Monitoring Officer role at Hounslow Borough Council entails managing Penalty Charge Notices and correspondence, working hybrid remotely.

Site and Events Manager

Garth Hill College

BG-E 39-42 £49,416-£52,508 including London Weighting

Garth Hill College, Bull Lane, Bracknell (On-Site)

Posted 7 days ago

Page 1 of 1

Find a job Post a job

Explore

Are you recruiting?

Let's talk

Registered in England & Wales as Jobsgopublic Limited Registration no. 07750971 Registered Office: Unit 205, Cervantes House, 5-9 Headstone Road, Harrow, Middlesex, HA1 1PD

Terms & conditions Privacy & cookie policy Cookie settings©Jobsgopublic Limited 2025