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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0829/Digital_Projects_Lead_JD_-_FINAL.pdf" target="_blank">Digital_Projects_Lead_JD_-_FINAL</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Lead the Future of Customer Experience Across a City Region
At the Liverpool City Region Combined Authority (LCRCA), we’re transforming the way people experience public services - and we’re looking for a visionary Digital Project Lead to help shape that journey.
This role sits at the heart of our Customer Services team, driving forward digitally-enabled change that makes services more accessible, more responsive, and more user-focused across our transport networks and beyond.
You’ll lead the design and delivery of high-impact, customer-focused projects - from introducing smarter, automated services to creating seamless journeys across our transport network, including Mersey Tunnels and Ferries - all with the goal of transforming how people access, experience, and benefit from public services every day.
What You’ll Be Driving
<ul>
<li>End-to-end digital transformation of customer-facing services across the Combined Authority</li>
<li>Smart, accessible, and user-first design across tunnels, ferries, and other regional transport</li>
<li>Seamless, intuitive customer journeys powered by digital tools and automation</li>
<li>Customer insight and data turned into real-time service improvements</li>
<li>Delivery of a CRM platform to unlock a full view of the customer</li>
<li>Modern, user-friendly websites and digital channels that work for everyone</li>
</ul>
Your work will be at the heart of our mission to build a fairer, greener, and better-connected Liverpool City Region - helping every resident, visitor, and business access the services they need easily, efficiently, and with confidence.
This is a strategic leadership role where digital transformation is your toolkit - and outstanding customer service is the goal.

We’re Looking for Someone Who…
✔ Has a track record of delivering complex service transformation projects ✔ Understands the power of digital innovation to improve public services ✔ Can think strategically and act operationally - moving from big picture to real-world delivery ✔ Is passionate about customer insight, accessibility, and user-centred design ✔ Thrives in cross-functional environments and builds strong partnerships across teams

What You’ll Be a Part Of:
<ul>
<li>A bold, forward-thinking organisation that puts people and communities first</li>
<li>A growing Customer Services team with a clear mandate for change</li>
<li>A region-wide transformation programme that’s shaping the future of transport, connectivity and inclusion</li>
</ul>

Ready to Deliver Real Impact? If you're excited by the opportunity to lead customer-centred transformation at scale - we want to hear from you.
Apply today and be part of something bigger.
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you meet the key essential criteria. In your application, please focus on the following areas;
1. How you’ve transformed customer-facing services utilising data and customer insight to be simpler, accessible, and inclusive.
2. How you’ve delivered digital solutions that drive real change and improve efficiency.
3. How you lead complex projects, procurement of multiple service providers, manage budgets, and build strong partnerships.
The information you provide in your application will be used for shortlisting.
Interviews will take place weeks commencing 24th November and 1st December 2025. 
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.

Staff benefits 
<ul>
<li>Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>Flexible and hybrid working</li>
<li>24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>Automatic enrolment to our Westfield Health Programme</li>
<li>Corporate discounts at council-owned gyms</li>
<li>Bike to Work Scheme</li>
<li>Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. This role may be eligible for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Digital Project Lead (Customer Services)

<ul></ul>





<h2>Job introduction</h2>Job Title: Customer Service AdvisorA bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place.&nbsp;We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.&nbsp; &nbsp;Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!Our Customer service team is expanding and we are excited to be searching for 20 new Customer Service Advisors to join our team to provide advice and information in relation to all city council and partner agency services.The Role:<ul><li>The Customer Service Advisor will own individual enquiries, complaints, and customer requests through to resolution</li><li>Responsibility of the Customer Service Advisor will be to provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service</li><li>As an experienced Customer Service Advisor you will contribute to the process of continually improving Customer Access to quality, cost effective services</li><li>As a ‘front of house’ role, a Customer Service Advisor will promote a positive image of Liverpool City Council, working as part of an integrated team</li><li>In order to deliver a first call service as a Customer Service Advisor, you will be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact. Full training will be given</li><li>Providing accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre is instrumental to the role of the Customer service advisor</li><li>Being a key team player as a Customer Service Advisor, you will be a self-starter who is able to own enquiries through to resolution and confidently use software systems such as Microsoft tools, email, and intranet/internet</li><li>As an ambitious Customer Service Advisor, you will be will be willing to evolve and adapt in line with business demand and customer trends using transferable skills to adapt methods of contact and drive improvement</li></ul>The working hours for the posts are 08:00 to 18:00, Monday to Friday (excluding bank holidays).&nbsp;Work patterns can be changed in line with business requirements and notice will be provided for any changes of working pattern in line with corporate policy.This role requires a Basic DBS and Baseline Personal Security Standard (BPSS).&nbsp;BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. Basic DBS certificates contain any convictions or cautions that are unspent.Our offer to you:<ul><li>&nbsp;At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days</li><li>Agile working (Role dependent) -&nbsp;A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension scheme –&nbsp;option to join the AVC scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing -&nbsp;offer including Employee assistance programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Sunday 16th November 2025 Shortlisting date: from Monday 17th November 2025 onward Interview format/dates: There will be a three-stage interview process. Assessment Centres will be held between 27th November and 1st December 2025. Telephone interviews will be held between 3rd December and 12th December 2025.&nbsp;If successful at this stage, candidates will be invited to a face-to-face interview which will be held between 10th December and 18th December 2025.We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Sarah Kelly at <a href="mailto:sarah.kelly@liverpool.gov.uk" target="_blank">sarah.kelly@liverpool.gov.uk</a>.Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve.&nbsp;As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities.&nbsp;To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at <a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system.&nbsp;Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility <a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration <a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office: <a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Liverpool City Council

Liverpool City Council needs you!

Customer Service Advisor

<ul></ul>





<h2>Job introduction</h2>Job title: Venue Support OperativeLocation: City Halls (St. Georges Hall, Croxteth Hall, Liverpool Town Hall)A bit about us:Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. &nbsp; Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.&nbsp;Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!The Role:<ul><li>As a Venue Support Operative, you will be responsible for a frontline role in customer service, security, safety and engagement of the building and its users and in dealing with the public. Ensuring City Halls are fully operational, safe and presentable at all times.</li><li>To assist in the set up and management of facilities within the Halls, supporting venue operations, events and hospitality offer. &nbsp;</li><li>You may be required to work in the café, bars, set up and delivery of events.</li><li>The needs of our busy venues are fluid; working in this role is not a 9am-5pm / Monday to Friday role. You agree to work flexibly over a 7-day week when required, which may include unsociable hours, weekends and bank holidays; this will be allocated on a roster basis. You may be required to work across multiple sites depending on business needs.&nbsp;</li></ul>Please note: these roles are part time 8 hours per week.&nbsp;Our offer to you:<ul><li>Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception</li><li>Part of the Local Government Pension Scheme – option to join the AVC Scheme</li><li>Progression -&nbsp;opportunities and training through a wide range of high quality learning</li><li>Health and Wellbeing - offer including Employee Assistance Programme</li><li>Cycle to Work and Travel Pass Schemes&nbsp;</li><li>Drive Time –&nbsp;a salary sacrifice car lease scheme</li><li>Family friendly policies with enhanced leave &nbsp;</li><li>Discounted Gym Memberships&nbsp;</li><li>Employee Volunteering Scheme&nbsp;</li><li>Medicash&nbsp;</li></ul>Next steps: Closing date: midnight on Thursday 13 November 2025 Shortlisting date: Friday 14 November 2025 Interview date: mid-to-late November/early December 2025 Interview format: TBCWe reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.If you would like any further information or an informal discussion, please contact Kate Melvin, Venue Operations Manager, via&nbsp;<a href="mailto:kate.melvin@liverpool.gov.uk" target="_blank">kate.melvin@liverpool.gov.uk</a>.&nbsp;Watch our recruitment video and see what life is like working at Liverpool City Council.Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.&nbsp;If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at&nbsp;<a href="mailto:recruitment@liverpool.gov.uk" target="_blank">recruitment@liverpool.gov.uk</a>.Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. &nbsp;Please ensure you complete your full profile, work and education history in Tribepad.Eligibility to work in the UK will be verified in the final stages of the selection process.&nbsp;All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.&nbsp;Candidates who require sponsorship should evaluate the Home Office eligibility&nbsp;<a href="https://protect-eu.mimecast.com/s/gRWgCZ668UPJVq6ijjIC3?domain=urldefense.com" target="_blank">criteria</a> for a Skilled Worker visa before applying.Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes</a> . For details regarding the salary of a skilled worker visa please visit Home Office:&nbsp;<a href="https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list" target="_blank">https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list</a>This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

3 Customer Service Jobs in Southsea, Wrexham LL11, UK