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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5654/Customer_Service_Officer__Contact_Centre__JD.pdf" target="_blank">Customer_Service_Officer__Contact_Centre__JD</a></li>
</ul>

Please apply online via the link provided.
Please note, CV applications will only be accepted alongside a completed personal and monitoring information online application form.



Be a Voice for the Liverpool City Region! Part-Time Customer Service Heroes Wanted!
Do you love helping people and solving problems? Are you passionate about the Liverpool City Region? Then this is your chance to make a real difference!
The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre.
As the first point of contact for our community, you'll be the friendly voice and helpful hand that people rely on.
This is a part time role working 20 hours per week working 4pm to 8pm Monday to Friday. 
About the Role
<ul>
<li>•‍Handle a variety of customer inquiries via phone, email, and social media with a positive and helpful attitude.</li>
<li>•‍Take ownership of customer queries and provide timely, accurate, and satisfactory resolutions.</li>
<li>•‍Be a champion for excellent customer service, putting the customer at the heart of everything you do.</li>
<li>•‍Contribute to a high-performing team, working collaboratively to achieve team goals.</li>
<li>•‍Adapt to the individual needs of each customer, providing a personalised service.</li>
</ul>
 About the Person
<ul>
<li>•‍Previous experience in a customer service or contact centre environment.</li>
<li>•‍A passion for customer service and a 'can-do' attitude.</li>
<li>•‍Excellent communication and interpersonal skills.</li>
<li>Competency in IT systems and applications (including Microsoft Office Suite).</li>
<li>•‍Ability to work well within a team and on your own initiative.</li>
<li>•‍Commitment to learning and development.</li>
</ul>
 Bonus Points
<ul>
<li>•‍Experience of digital customer service (social media, chatbots, web forms) is desirable.</li>
<li>•‍Knowledge of working within established policies and procedure to comply with Governance and Audit Standards within BACS, PCI DSS and GDPR would be advantageous. 
</li>
</ul>
Why join us? 
<ul>
<li>•‍Be part of a team that makes a real difference in the Liverpool City Region community.</li>
<li>•‍Opportunity to develop your customer service and communication skills.</li>
<li>•‍Work in a supportive and collaborative environment.</li>
<li>•‍Contribute to a sustainable environment by promoting digital solutions. 
</li>
</ul>
Please note that we reserve the right to close this vacancy early if we reach a sufficient number of applications.
If you think you match the job description, and our values, then click on the link to apply.
Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide in your personal statement will be used for shortlisting. 
<ul>
<li>•‍Previous experience working in a customer service or Contact Centre environment</li>
<li>•‍Competent &amp; proficient in all current IT systems and applications including Microsoft Office Suite e.g. Word, Excel, Outlook, MS Teams&nbsp;</li>
<li>•‍Strong Customer focus by demonstrating corporate behaviours, including putting the customer first, being action focused and demonstrating respect </li>
</ul>
About the organisation
The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.
The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind. 
Staff benefits 
<ul>
<li>•‍Local Government Pension Scheme contributions between 5.5% and 12.5%</li>
<li>•‍Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li>
<li>•‍Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li>
<li>•‍Flexible and hybrid working</li>
<li>•‍24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li>
<li>•‍Automatic enrolment to our Westfield Health Programme</li>
<li>•‍Corporate discounts at council-owned gyms</li>
<li>•‍Bike to Work Scheme</li>
<li>•‍Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li>
</ul>

Equality, Diversity &amp; Inclusion 
We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.
To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.
Applications that do not include this evidence will not be considered under the guaranteed interview schemes.
The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit <a href="https://www.gov.uk/skilled-worker-visa" target="_blank">https://www.gov.uk/skilled-worker-visa</a>

Liverpool City Region Combined Authority

Customer Service Officer (Contact Centre)

<ul></ul>

Please apply online via the quick apply link provided.
No CV required



Charity Shop Volunteer &nbsp; Be there when it matters as a Sue Ryder Volunteer &nbsp; As a Sue Ryder Volunteer in one of our charity shops, you will be one of the store’s friendly faces, helping us to provide the best customer experience whilst playing an important role in raising funds for our Palliative and Bereavement services.
The role: Our Sue Ryder shop volunteer roles are filled with variety and can cover many aspects of the role of a shop volunteer including:
• &nbsp; &nbsp;Donations and Gift Aid – meet donors, receive donations, sign donors up to Gift Aid • &nbsp; &nbsp;Sorting, labelling, pricing of stock • &nbsp; &nbsp;Greeting and helping customers • &nbsp; &nbsp;Serving customers on the till (training provided) • &nbsp; &nbsp;Maintaining shop displays, re-stocking, • &nbsp; &nbsp;Light cleaning/tidying duties to keep the shop inviting and well presented
More bespoke roles may include: • &nbsp; &nbsp;PAT testing • &nbsp; &nbsp;Upcycling • &nbsp; &nbsp;Social media and photography &nbsp; About you: • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Enjoy helping and engaging with customers • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be enthusiastic and pro-active • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Have the ability to work as part of a team • &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Be reliable &nbsp; Working as a volunteer at one of our Sue Ryder shops is not only a rewarding way to learn new and transferable skills but also a fantastic chance to make new friends and become part of your local community. Plus, you will receive a volunteer discount on donated goods.
We are happy to discuss arranging one of our friendly taster sessions so that you may meet the team and see the shop.&nbsp; &nbsp; Please note - we do have a minimum age requirement in our shops of 18.&nbsp;
About Sue Ryder: Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. &nbsp; We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse volunteer workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation. &nbsp; *Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin* &nbsp; If you have any questions, please contact our team at&nbsp; <a href="mailto:volunteer.recruitment@sueryder.org" target="_blank">volunteer.recruitment@sueryder.org</a>&nbsp; or visit:&nbsp; <a href="http://www.sueryder.org" target="_blank">www.sueryder.org</a>

2 Customer Service Jobs in Southsea, Wrexham LL11, UK