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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5261/Role_Profile_Customer_Services_Officer__1_.pdf" target="_blank">Role_Profile_Customer_Services_Officer__1_</a></li>
</ul>





We’re looking to recruit an enthusiastic and motivated individual with outstanding customer service skills to join our Customer Services Team.

The successful candidate will work in our contact centre and on our reception desk.&nbsp; You will have experience within a customer service environment and possess excellent communication skills. In particular, you will be committed to service improvement and to providing excellent telephone and face-to-face customer care. With your&nbsp; flexible, courteous and calm&nbsp; approach you will learn how to resolve issues across the entire range of Council services.&nbsp; Computer literacy is essential as we make extensive use of technology and electronic systems.&nbsp; 

We are a friendly and welcoming organisation, who enjoy working and learning together.&nbsp; If you bring a strong track record of delivery as well as enthusiasm and a collaborative approach, then we want to hear from you.&nbsp;We also offer agile working, a generous pension scheme and excellent benefits such as 23 days annual leave.

If you would like an informal chat, please do get in touch with Karen Speirs, Customer Services Manager, <a href="mailto:karen.speirs@midsussex.gov.uk" target="_blank">karen.speirs@midsussex.gov.uk</a> or Julie Chaplin, Deputy Customer Services Manager, <a href="mailto:julie.chaplin@midsussex.gov.uk" target="_blank">julie.chaplin@midsussex.gov.uk</a>

Mid Sussex District Council

Customer Services Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4898/Senior_Service_Supervisor_JD_Sept25.docx" target="_blank">Senior_Service_Supervisor_JD_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4899/Senior_Service_Supervisor_PS_Sept25.doc" target="_blank">Senior_Service_Supervisor_PS_Sept25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/4956/Join_us_at_Tonbridge___Malling_BC.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you passionate about delivering outstanding customer service and leading teams to success?
Tonbridge &amp; Malling Borough Council is seeking a dynamic and motivated Senior Service Supervisor to join our Central Services team based at Kings Hill and Tonbridge Castle. This is a fantastic opportunity for an experienced supervisor or manager to make a real impact in a high-profile, customer-facing environment.
About the Role
As Senior Service Supervisor, you will provide effective leadership to our Customer Services team, ensuring every customer receives an excellent experience, whether online, via web chat, social media, phone, email, face-to-face, or written correspondence. You’ll work closely with the the Tonbridge Castle, Events &amp; Customer Services Manager to drive digital transformation, embed service improvements, and support commercial activities at the Castle.&nbsp; It will be important for you to be able to work at both our sites in Kings Hill and Tonbridge, travel between sites on some days may be required.
Key Responsibilities:
<ul>
<li>Lead, manage, and develop a team of Customer Service Advisors, ensuring high performance, discipline, and welfare.</li>
<li>Oversee staff deployment, rotas, and performance appraisals.</li>
<li>Monitor and report on service statistics, KPIs, and financial takings.</li>
<li>Champion digital service delivery and transformation initiatives.</li>
<li>Work with our Communications team to ensure a social media presence along with website improvements for the Castle and Customer Services.</li>
<li>Ensure all enquiries are responded to promptly and to the highest standard.</li>
<li>Handle cash management, contracts, and service level agreements.</li>
<li>Maintain health &amp; safety standards, conduct risk assessments, and support emergency planning.</li>
<li>Foster a culture of continuous improvement and personal development.</li>
</ul>
About You
We’re looking for someone with:
<ul>
<li>Experience managing a high-quality customer-focused service.</li>
<li>Proven ability to lead teams, allocate work, and handle challenging customer situations.</li>
<li>Excellent organisational, communication, and IT skills (MS Word, Excel, Teams, SharePoint).</li>
<li>A professional, empathetic approach and the confidence to take the lead in complex situations.</li>
<li>Strong social media and website skills.</li>
<li>Willingness to work weekends and occasional bank holidays on a rotational basis.</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a forward-thinking team committed to service excellence and innovation.</li>
<li>Play a key role in shaping the future of customer services and commercial operations at Tonbridge Castle.</li>
<li>Enjoy opportunities for personal development and training.</li>
<li>Work in a supportive environment where your ideas and initiative are valued.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>
For an informal discussion about this role please contact Laura French, Tonbridge Castle, Events and Customer Services Manager by emailing <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">laura.french@tmbc.gov.uk</a>&nbsp;(direct candidates only, strictly no agencies).

Tonbridge & Malling Borough Council

Senior Service Supervisor

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/3497/CCT_Full_employment_pack_2025.pdf" target="_blank">CCT_Full_employment_pack_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Job Title: Customer Contact Adviser Location of work: Town Hall (On Site) with some Hybrid working by arrangement with the Customer Contact Manager Salary: &nbsp;£26,346 - £27,501 Basis: Full Time Permanent Contract – Monday 8.45am-17.00pm – Friday 8.45am-16.45pm
 About the Role We have an exciting opportunity for a motivated Customer Contact Adviser to join our supportive, fun &amp; friendly Customer Contact Team.
 Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information.
 Demonstrating that you are an innovative, supportive, positive, and a flexible person, you will be able to contribute towards our 5-year plan.
 With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
 What will you do? • &nbsp; &nbsp;To act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web). • &nbsp; &nbsp; Resolving enquiries and providing guidance to customers across all contact channels. • &nbsp; &nbsp; Deliver information in a succinct and confident manner.&nbsp; • &nbsp; &nbsp;Understanding the customers' needs, escalating where appropriate and undertaking any follow up administrative work or system input tasks. • &nbsp; &nbsp;Confidently handling administrative tasks such as updating our website content, answering email/social media enquiries
 What will you need? • &nbsp; &nbsp;Proven experience in listening, extracting and assessing important information • &nbsp; &nbsp;Customer Service experience ideally in a call centre environment • &nbsp; &nbsp;Great verbal &amp; written communication skills • &nbsp; &nbsp;Ability to answer a high volume of calls and process information • &nbsp; &nbsp;Ability to work well under pressure and multitask • &nbsp; &nbsp;A desire to improve your skills, knowledge and experience • &nbsp; &nbsp;Microsoft and Excel office skills
 Staff Benefits In exchange for your expertise, experience, and enthusiasm, we will offer you: • &nbsp; &nbsp;Support in continuing your personal development • &nbsp; &nbsp;Competitive contributions of 15% towards the LGPS pension scheme. • &nbsp; &nbsp;Access to a range of discounts including local and high street stores. • &nbsp; &nbsp;Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership. • &nbsp; &nbsp;A generous annual leave entitlement.
 Additional Information For an informal discussion about the role, please email Lisa Apostolakis, Customer Contact Manager at <a href="mailto:Lisa.apostolakis@reigate-banstead.gov.uk" target="_blank">Lisa.apostolakis@reigate-banstead.gov.uk</a>.&nbsp;
 We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the ‘Veteran’s scheme’ for ex-armed forces candidates.
 Closing date: 30 September 2025 at 23:59&nbsp; Interviews: w/c 06 October 2025&nbsp;
 Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative, and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
 We reserve the right to close this advert early should we receive a sufficient number of applications.

Customer Contact Adviser

Parking Services are looking for an enthusiastic Processing Officer to assist in the provision of an efficient and effective parking enforcement system thereby contributing to the Medway’s commitment to its community and environment. This person will assist in the processing of the penalty charge system and issuing of Parking Permits. You must have excellent customer services experience, be able to work as part of a team, and be able to work under pressure at times.If you would like to have an informal discussion with the recruiting manager, please call Jayne Webb 01634 331761.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Transport and Parking are seeking a Parking Processing Appeals Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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4 Customer Service Jobs in Tonbridge, UK