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The Customer Relations Team handles complaints for all corporate and social care services. We are seeking a person who is committed to working within the small but busy Customer Relations Team. The successful candidate will have excellent communication and ICT skills, including knowledge of Word and Excel at an advanced level, and be responsible for: <ul><li>monitoring the team’s mailboxes and navigating the council’s electronic systems to prioritise and manage corporate and social care complaints. </li><li>accurately logging and assigning complaints to departments across the council, coordinating responses and monitoring for timeliness, ensuring accurate records and filing are maintained. </li><li>producing data, charts and graphs, and analysing them to report on the council’s performance. </li></ul>The role may, on occasion, require the successful candidate to listen and take complaints over the telephone, using the highest customer service standards. This will include corporate and social care complaints, the subject of which could be sensitive and potentially upsetting. The successful candidate will portray a professional image, possess excellent listening skills, have a calm manner, and be able to take notes to document the customer’s complaint. This person must be able work under pressure and use initiative. They will know when it is appropriate to refer to a more senior member of the team or manager. If you are interested in applying and would like an informal discussion, please contact Rhiannon McQuillan on 01634 332272 or <a href="mailto:rhiannon.mcquillan@medway.gov.uk" target="_blank">rhiannon.mcquillan@medway.gov.uk</a>. Interviews will take place on 12 and 13 January 2026. Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Customer Relations Team are seeking a Customer Relations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Customer Relations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2673/Join_us_at_Tonbridge___Malling_BC__5_.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC__5_</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2674/Parking_Support_Officer_-_Job_Description_November_2025.doc" target="_blank">Parking_Support_Officer_-_Job_Description_November_2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2675/PT_Parking_Support_Officer_-_Person_Spec_November_2025.doc" target="_blank">PT_Parking_Support_Officer_-_Person_Spec_November_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Are you organised, customer-focused, and ready to make a difference in your local community? We are looking for a Parking Support Officer to join our busy Parking Office team, providing high-quality customer support services on a range of parking-related issues.
<h3>About the Role</h3>
As a Parking Support Officer, you will:
<ul>
<li>Deliver excellent customer service to the public, handling telephone enquiries, emails, and post in a polite and efficient manner.</li>
<li>Support professional and technical officers within the parking team.</li>
<li>Undertake a wide range of clerical and administrative tasks, including financial processing, using various IT systems.</li>
<li>Manage service requests such as parking permits, season tickets, and dispensations, ensuring accurate data entry and record-keeping.</li>
<li>Participate in the team’s late duty rota and assist with payment processing.</li>
<li>Prepare draft management reports and statistical information for the Parking Support Manager.</li>
<li>Continually seek ways to improve service effectiveness and efficiency.</li>
<li>Ensure compliance with Health and Safety policies and contribute to a positive, customer-oriented team environment.</li>
<li>This is a part-time position. While our strong preference is for the hours to be worked across Monday to Friday to best support the needs of the service, the actual working pattern can be discussed at interview.</li>
</ul>
<h3>About You</h3>
To succeed in this role, you will need:
<ul>
<li>A sound educational background to at least GCSE level (or equivalent) in English and Mathematics.</li>
<li>Excellent communication skills and a friendly, approachable manner.</li>
<li>Experience working in an office-based, customer service environment.</li>
<li>Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.</li>
<li>Confidence using Microsoft Office and other IT systems.</li>
<li>A flexible, positive attitude and the ability to handle enquiries of a sensitive or challenging nature.</li>
<li>An understanding of good customer care practice and equality and diversity issues&nbsp;</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>
<h3>How to Apply</h3>
If you are accurate, well-organised, and have a customer-oriented approach to work, we would love to hear from you.
For an informal discussion about this role, please contact Sharon Smith, Parking Support Manager, 01732 876143 (direct candidates only, strictly no agencies)

Tonbridge & Malling Borough Council

Parking Support Officer - Part-time

2 Customer Service Jobs in Tonbridge, UK