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Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a><a href="mailto:recruitment@ashford.gov.uk" target="_blank"></a>Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment?As a Customer Service Advisor, you will be the first point of contact for residents and partners engaging with the Council. You will be responsible for providing a comprehensive enquiry service across multiple channels, including telephone, face-to-face, email, webchat, social media, and online platform resolving 88% of queries without referral.Playing a vital role in ensuring our community receives the highest standards of care and support you will be expected to resolve cases promptly, escalating only when necessary and following through to completion, along with:Providing cover across Ashford and Tenterden offices as needed Using IT systems to manage enquiries and maintaining accurate records Supporting administrative follow-up and system input tasks Participating in training to stay up-to-date on Council and partner services Verifying customer documentation and processing payments Supporting Tourist Information Services when based in Tenterden Promoting customer feedback and act as a buddy for new team membersTo be competent in this role it is essential that you have strong keyboard and IT skills, and proven experience in customer service and team environments. Along with having the ability to be able to make decisions independently. Experience in a call/contact centre, local government, or tourist information services is a plus. NVQ Level 3 in Customer Services, IT qualifications, and second language skills are desirable.For an informall discussion about the role please contact Liesl York, Deputy Customer Service Operation Manager on 01233 330820Click to view a <a href="https://www.ashford.gov.uk/media/xencrfii/1265c-customer-service-advisor-sept-2025.doc" target="_blank">Job Description</a>When submitting an application form - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Customer Service Advisor

<h4>Leisure Attendant - Training Provided </h4>Salary: £23,656 - ( Full time &amp; Pro-rata hourly for Casual )Working Hours: 37 hours per week Contract Type: 1 x Full Time &amp; 10 X Casuals DBS Check:EnhancedPlease advise which role you would be applying for - Full Time or Casual Leisure Attendant - Waterside Leisure Centre &amp; RunnymedeRoles Recruiting for - 3 x Casuals , 2 x Full time or 1 x Part time Closing Date - 19th October Please specify in your supportive statement which work pattern you would be interested in applying for either Full time or CasualWhy Castle Point?Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff, and delivering over 150 council services, both statutory and for the community's well-being and benefit. Castle Point Borough Council aims to provide high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy. Additionally, the council seeks to transform, modernize, and improve its performance, as well as support and enable the communities within its jurisdiction to be strong, healthy, and thriving.Our Values: Trust, Respect, Improving and Learning, and Customer FocusAll positions will be inclusive of both leisure centres, Waterside Farm Leisure Centre, and Runnymede Leisure Centre.The OpportunityThe Leisure Attendant is responsible for ensuring a safe, enjoyable, and welcoming environment for all leisure centre users. This includes supervising activities, maintaining cleanliness and hygiene standards, providing excellent customer service, and assisting in the daily operations of the facility. The Leisure Attendant plays a vital role in upholding safety regulations including supervising the poolside area, promoting positive user experiences, and contributing to the overall success of the leisure centre.Accountabilities<ul><li>To supervise swimming pool sessions, identifying potential hazards and taking appropriate action in line with the Pool Safety Operating Procedures.</li><li>To administer first aid as required.</li><li>To clean internal and external areas and to maintain the facilities to a high standard following health and safety procedures at all times.</li><li>To be helpful, polite and courteous and to provide excellent customer care at all times</li><li>To be responsible for erecting, dismantling and storage of equipment within the facility/facilities in accordance with the timetable of activities and events.</li><li>To assist with deliveries as and when instructed, ensuring safe storage of stock.</li><li>To enforce all rules associated with the use of the facilities to ensure the safety and enjoyment of all the customers.</li><li>To ensure that any damaged equipment or building fabric is reported immediately.</li><li>To work at any of the Council's Leisure facilities as required.</li><li>To comply with the centres operating procedures and to be aware of any responsibilities contained therein e.g Emergency Action Plan</li></ul>The Experience You Will Bring<ul><li>A positive "can do" attitude when dealing with a wide range of individuals and queries, ensuring excellent customer care</li><li>The ability to work independently and as part of a team</li><li>Knowledge of health and safety</li><li>Able to promote and safeguard the welfare of children, young person's and vulnerable adults.</li><li>Requirement to work flexible shifts to meet the requirements of the service</li></ul>Benefits of this role include:<ul><li>FREE Gym membership</li><li>Large pension contribution</li><li>On-going CPD training for employee growth</li><li>Part of a multiple award-winning team</li><li>Opportunities to become multi-skilled</li></ul>Castle Point Borough Council is proud to be a disability confident Leader. We're committed to interview all disabled applicants if they meet the minimum requirements of the job. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Please speak to our Recruiters if you require any reasonable adjustments during the process.Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.If you have queries on this role or require anything further, please email Connor Hollington - <a href="mailto:chollington@castlepoint.gov.uk" target="_blank">chollington@castlepoint.gov.uk</a> &amp; Tiffany Tedham - <a href="mailto:ttedham@castlepoint.gov.uk" target="_blank">ttedham@castlepoint.gov.uk</a> <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/636/Leisure Attendant JD - June 2024.pdf">Leisure Attendant JD - June 2024.pdf</a> (194kb)</li></ul>





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Castle Point Borough Council

Leisure Attendant - Training Provided

<h4>Customer Care &amp; Sales Advisor </h4>Job Title: Customer Care &amp; Sales AdvisorDirectorate: Commercial &amp; Assets Service: Recreation Location: Waterside Farm Leisure Centre &amp; Runnymede Leisure Centre Grade: Grade 2 – £25,583 Hours: 20-30 hours per week - Weekdays , Evenings &amp; Weekends Responsible to: Sales &amp; Marketing LeadJob PurposeTo be the front-of-house team at Waterside Farm and Runnymede Leisure Centres, delivering exceptional customer service while actively driving sales and promoting recreational services. The role includes handling enquiries, processing bookings, conducting tours, upselling memberships and retail products, and contributing to a welcoming and inclusive environment.Values and AccountabilitiesOur values:<ul><li>Trust – we do what we say.</li><li>Respect – we build enduring relationships.</li><li>Improving and Learning – we innovate and improve.</li><li>Customer Focus – we put the customer at the centre.</li></ul>Corporate accountabilities:<ul><li>Work collaboratively to achieve service objectives.</li><li>Comply with data protection and information security policies.</li><li>Work flexibly and agilely as required.</li><li>Deliver customer-centred services and commit to continuous improvement.</li><li>Participate in performance development and training.</li><li>Promote and comply with equality, diversity, and health &amp; safety policies.</li><li>Undertake other duties as required, consistent with the role.</li><li>Maintain relevant mandatory training.</li></ul>Key Service Accountabilities<ul><li>Provide friendly, efficient, and accurate customer service across all channels.</li><li>Promote and sell memberships, swimming lessons, and recreational activities.</li><li>Generate and chase leads, conduct tours, and use upselling techniques.</li><li>Manage bookings, process payments, handle cancellations and refunds.</li><li>Monitor and collect debt, complete financial returns and documentation.</li><li>Market activities via social media and promotional materials.</li><li>Address customer concerns and contribute to retention initiatives.</li><li>Ensure facilities are clean, well-presented, and compliant with food safety.</li><li>Collaborate with the Recreation team and identify service improvements.</li><li>Participate in training and development.</li></ul>Person SpecificationSkills and Abilities:<ul><li>Exceptional customer service and communication skills.</li><li>Strong sales aptitude and ability to generate leads.</li><li>Administrative and financial handling skills.</li><li>Ability to work independently and as part of a team.</li></ul>Experience:<ul><li>Essential: Previous customer service experience.</li><li>Desirable: Administrative, financial handling, and leisure centre experience.</li></ul>Qualifications:<ul><li>Minimum of 5 GCSEs at grade C/equivalent or above.</li></ul>Benefits<ul><li>27 days annual leave (pro rata for part-time roles)</li><li>Free gym membership</li><li>Career development opportunities</li><li>Competitive pay and pension contribution</li><li>Ongoing CPD training</li><li>Part of a multiple award-winning team</li><li>High street discounts via staff scheme</li></ul>For an informal discussion regarding this role, please contact Kelly Nixon - <a href="mailto:knixon@castlepoint.gov.uk" target="_blank">knixon@castlepoint.gov.uk</a>Castle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/632/Customer Care &amp; Sales Advisors .pdf">Customer Care &amp; Sales Advisors .pdf</a> (155kb)</li></ul>





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Customer Care & Sales Advisor

As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:Handling online/email requests, officer enquiries, and contractor communicationsUpdating customer records and ensuring accurate data managementTaking incoming calls and service requests with professionalism and careRaising and prioritising repair jobs while meeting KPIs and service standardsSupporting invoicing and customer satisfaction surveys For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:Being a confident communicator with strong written and verbal skills Skilled in multitasking and managing competing priorities Proficient in Microsoft Office and IT systems Having the ability to work independently and collaboratively within a team Previous experience in an administrative or customer service roleAt Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development. Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a>For an informal discussion about the role please contact Debbie Phillips on 01233 330596When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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4 Customer Service Jobs in Whitstable, UK