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Are you experienced in working in a customer services team and looking for a new challenge? Perhaps you’re looking to kickstart your career with an exciting new job? If so, we have the opportunity for you!We are looking for a Customer Services Advisor to join our Customer Services team, in a role which is:<ul><li>Interesting, varied and never dull.</li><li>Designed to help you develop your skills and experience and progress your career.</li><li>Ideal for someone who is enthusiastic and likes to work flexibly as part of a team.</li><li>Perfect for someone who is positive, hard-working and passionate about delivering great customer service.</li></ul>About the roleOur Customer Services team is the first point of contact for our residents who need the Council’s help or advice, so this is a really important role. The successful applicant will be working in a fast-paced and busy environment. You will play a key role in supporting our residents, staff and councillors by providing advice and support on our services on a daily basis, over the phone, by e-mail and face to face in our reception.The successful applicant will work closely with colleagues from different teams across the council and will receive training to enable you to handle queries about the wide variety of services we provide.Who we’re looking forWe’d love to hear from you if you:<ul><li>Have worked in a customer services role before, including if you’ve worked in a call centre.</li><li>Have excellent customer service skills and can build and maintain relationships, comfortable talking with colleagues at all levels.</li><li>Are well organised and can remain calm, focused and professional when under pressure.</li><li>Can work under minimal supervision, making decisions on your own when needed.</li><li>Have good written and verbal communication skills with an eye for detail.</li><li>Know how to maintain databases, manage cases like applications and complaints and analyse information.</li><li>Are comfortable using technology and Microsoft Office.</li></ul>What we offerWhen you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable.We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statementAt Tandridge District Councill, we pride ourselves on maintaining an inclusive workplace, ensuring that equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the council’s culture and services.We welcome, applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.For an informal discussion about the role, please e-mail <a href="mailto:customerservices@tandridge.gov.uk" target="_blank">customerservices@tandridge.gov.uk</a> or call [Kerry Sargeant or Bradley Saffery] on 01883 722000.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





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Tandridge District Council

Customer Services Advisor

<h4>Why Southwark?</h4>At Southwark Council, we’re passionate about creating a fairer, cleaner, and more inclusive borough. Our Environment, Sustainability and Leisure department plays a key role in delivering Southwark’s priorities around climate change, air quality, and streets for people.As one of London’s most diverse boroughs, Southwark is an exciting and dynamic place to work and our teams are at the heart of improving services for residents, visitors, and businesses. We’re proud to invest in our people and offer excellent opportunities for development, progression, and flexible working.<h4>What You'll Be Doing</h4>As a Debt and Complaints Officer, you’ll join our Parking Services and Network Management team, helping us deliver an efficient, fair, and high-quality service to residents and visitors.You’ll investigate and respond to complex parking debt cases, complaints, and appeals often at the later stages of enforcement. This includes:<ul><li>Handling correspondence and appeals in line with legislation and council procedures.</li><li>Managing cases referred to the Traffic Enforcement Centre (TEC) and liaising with Enforcement Agents.</li><li>Attending adjudication hearings and preparing case evidence.</li><li>Ensuring high standards of customer service, helping residents understand outcomes clearly and fairly.</li><li>Supporting the continuous improvement of our service, identifying trends, and mentoring new team members.</li></ul>This is a great opportunity to step up in customer service and case management, using your judgement and problem-solving skills to make fair, balanced decisions that have a real impact for Southwark’s residents.<h4>What We're Looking For</h4>We’re seeking someone with:<ul><li>Experience in parking enforcement, complaints handling, or debt recovery.</li><li>A strong understanding of civil parking and traffic enforcement legislation.</li><li>Excellent written and verbal communication skills.</li><li>The ability to manage competing priorities, meet deadlines, and maintain accuracy under pressure.</li><li>A customer-focused mindset, with confidence to handle difficult conversations and resolve issues effectively.</li></ul>If you’re organised, resilient, and enjoy finding solutions, this could be the next step in your career.<h4>Additional Information</h4><ul><li>You’ll report to the Debt and Complaints Manager within the Parking Services and Network Management team.</li><li>One role is permanent, and one is a 2-year fixed-term contract.</li><li>We offer a supportive environment, hybrid working, generous annual leave, and a pension scheme.</li></ul>Closing date; Sunday 16 November 2025Interviews: W/c 24 November 2025Guaranteed Interview Scheme As part of our commitment to inclusion, we offer guaranteed interview schemes for specific groups of people. To qualify, you’ll need to meet the shortlisting criteria for the role as listed in the Person Specification, and declare that you meet with one of the following criteria in your application:<ul><li>Current or former member of the Armed Forces (including Reservists)</li><li>Care leavers or currently in Local Authority Care</li><li>A Southwark Council Redeployee</li><li>If you have a disability or long-term health condition (as defined under the Equality Act 2010)</li></ul>We’re an organisation that is passionate about our people and understand that the richness of diversity is essential to providing the best possible services to our communities. This is demonstrated through our council wide commitment to tackle racial inequality via the Southwark Stand Together programme.Attachments<ul><li><a href="https://emea3.recruitmentplatform.com//tlk/pages/fo/download_job_file.jsp?ID=PEHFK026203F3VBQB796G7VQF&amp;nDocumentID=2643889&amp;ptId=109240" target="_blank">Click here to view the Job description and Person specification</a></li></ul>





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2 Customer Service Jobs in Woking, UK