Customer Services Adviser
Employer: Reading Borough Council
- Reference: CSS0197
- Published on: Fri 16/02/2018 08:00 AM
- Closing on: Fri 02/03/2018 23:59 PM
- Working Pattern: Full Time, Permanent
- Hours: 37 hours per week.
- Salary: RG3 (SCP 15-21) £17,072 - £20,138 pa, career grade scheme to RG4 (SCP 21-28) £20,138 - £24,964 pa
- DBS Check: No
- Location: Reading
We are looking for a friendly, customer orientated individual to join our busy Customer Services Team.
Your role will be varied and you will deal with a range of enquiries over the telephone, by email, voicemail and text messaging.
You will ideally have previous experience of working in a customer services environment or call/contact centre, together with good keyboard and IT skills and an ability to deal courteously and sensitively with enquiries and complaints.
Internal Reading Borough Council employees must login via Employee Self Service to apply. If you have not yet been issued with your Employee Self Service account, or you have any queries, please email with details.
Visit http://www.reading.gov.uk/jobsearch for more details on how to apply online. Alternatively, call the Recruitment Team on 0118 937 2039 (24 hour answerphone) quoting the job reference number and the job title of the post you are interested in.
Please do not send a CV: for the purposes of equal opportunities, we can only accept Reading Borough Council application forms.
Previous applicants need not apply.
Closing date: 2 March 2018
Interview date: not before 13 March 2018