Customer Services Advisor
Employer: Sevenoaks District Council
- Reference: SDC/17/39006
- Published on: Fri 14/07/2017 11:32 AM
- Closing on: Sun 30/07/2017 23:55 PM
- Working Pattern: Full Time, Permanent
- Hours: 37 hours per week.
- Salary: £18,357 - £20,015
- DBS Check: No
- Location: Council Offices, Argyle Road
Would you enjoy a challenge? Does variety appeal to you? If so, we have a vacancy for you to work in our busy Customer Services Team. You will be answering telephone enquiries and questions on Council wide issues, using the latest IT systems. You will also assist with face to face enquiries to our main reception at Argyle Road offices.
You will have a vision for excellence in customer care, be able to work as part of a team and have excellent communication skills (both oral and written). You will have a flexible approach to working, showing perseverance and self motivation and be prepared to work within a rota system.
A positive and enthusiastic disposition is necessary as is the desire to handle & resolve customer enquiries and complaints in a constructive manner that ensures customer satisfaction. Previous contact centre experience would be advantageous, although full training will be provided.
Please note that the successful candidate will be subject to a Baseline Personnel Security Standard (BPSS) check.
For an informal discussion about this post please contact Helen Smith on 01732 227455 or Debbie Alderton on 01732 227159.
Intevriew Date - 8th August 2017
Sevenoaks – Working for Equality. We welcome applications from all sections of the community.
Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.