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Customer Services Assistant Part Time (V3131)

Employer: West Berkshire Council

  • Reference: R/17/38876
  • Published on: Thu 13/07/2017 09:10 AM
  • Closing on: Wed 26/07/2017 23:55 PM
  • Working Pattern: Part Time, Permanent
  • Hours: 20 hours per week.
  • Salary: £15,613 - £23,398 (Grade C - F) pro rata, per annum
  • DBS Check: No
  • Location: Customer Services - West Street/Market Street

Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre. We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.

Working days: Monday to Friday 10:30am – 14:30pm

The salary scale for this post is scale C (£15, 613 pro rata) to Scale F (£23, 398 pro rata).

The starting salary will be at our scale C (£15, 613 pro rata) with progression to scale D (£17, 072) after 6 months satisfactory service. Thereafter, progression would be through experience with annual increments.

If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.

We are looking for someone who has:

  • a commitment to providing excellent customer service
  • excellent communication skills
  • a willingness to learn and use their initiative
  • self-motivation

You may be required to work at Market Street and West Street in Newbury.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

West Berkshire Council offer excellent employment benefits such as flexible working, access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of local discounts and much more. You will also be entitled to a generous annual leave entitlement of 26 days per annum rising to a maximum of 34 days, depending on how long you’ve worked for us and the grade of your job

If you would like to know more contact Sharon Ogden (Customer Services Operations Manager) on 01635 519124 for an informal discussion.

You will be notified by 27th July if you have been shortlisted. All shortlisted applicants will be required to complete an online assessment and may be required to take numeracy, literacy and verbal skills tests if selected to progress to the interview process.

Online assessments by should be completed by 23:59 Monday 31st July. You will be notified on Tuesday 1st August if invited for interview on Friday 4th August.

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people in under represented groups such as people with disabilities or from a minority ethnic group.

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