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Assistant Service Manager
Hounslow (On-Site)
Permanent, Full time
Basic DBS check required
£46,041 - £49,083 per annum.
36 hours per week
About us at Hounslow
We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce, and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups, and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
If you join us, you’ll have access to a range of employee benefits. Read more about these here.
About the Role
This is an exciting opportunity to join our Homelessness, Independence and Preventative Services which adopts a preventative approach across the housing, health and social care agendas.
Your primary focus will be to lead on providing housing and homelessness support to homeless residents, in particular single vulnerable homeless. You will have expert knowledge of homelessness prevention and the council’s statutory duties towards those presenting as homeless as well as housing support workstreams.
You will balance complex housing needs with health and social care needs and ensure services intervene appropriately to minimise avoidable use of high level statutory and crisis service provision. You will work proactively with the support providers to ensure effective move-on from supported accommodation into different housing pathways, supporting vulnerable residents in their transition to living independently and sustaining their tenancies.
You will have extensive experience of staff management, training, supporting and motivating staff and monitoring performance to ensure service standards and targets are met. You will develop implement and review tailored support plans across the service working within a multi-agency framework to ensure a co-ordinated and consistent response to vulnerable homeless households, including Care Leavers cohort.
You must be professional, energetic and enthusiastic as we are interested in what you can bring to help us improve and develop our services to some of our most vulnerable residents. You must be able to learn and develop your knowledge required for this role and be able to travel independently around the Borough.
About the Team You’ll Be Working In
This is an exciting and busy role that is at the centre of the Councils response to homelessness. The service is developing and progressing our agenda to reduce the use of temporary accommodation and achieve more upstream prevention outcomes.
1. You will directly line manage 2 x Care Leavers Move-on Resettlement Officers and 3 x Resettlement & Community Link Officers.
2. This is a key Assistant Service Manager position within the Homelessness, Independence and Preventative Services. If you want to work in the public sector and be part of a progressive team, this is a unique opportunity for you as we are interested in what you can bring to help us improve and develop our services for our customers.
3. You are a visible leader adept at managing high volumes of work involving vulnerable residents. You will demonstrate compassion, energy and enthusiasm to be ready for a new and exciting challenge where every day is different.
4. You will lead on providing housing and homelessness support to residents to explore different housing pathways to relieve their homelessness situation.
5. You lead, support and enable staff to identify and assess complex needs and carry out investigations to ensure effective decision making. You encourage innovation and inspire your team to be highly motivated, efficient and effective in their roles, balancing the need to work independently but collaboratively to meet the needs of any resettlement required within the borough and ensure and the correct support is in place. You are proactive in reviewing and evaluating your own performance and acting on your own initiative to improve and develop.
6. Operate effectively in a highly changeable and demanding working environment with multiple competing priorities, ensuring timely and relevant interventions are carried out to prevent escalation of need, decisions are made to fulfil statutory requirements and legal challenges are responded to.
About You
1. You have extensive knowledge and experience of the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017, working with vulnerable people, and experience of leading multi-disciplinary housing teams and work involving complex needs and diverse client groups and an expert knowledge of homelessness and associated legislation. You have experience of supporting vulnerable homelessness into supported accommodation and working in partnership with key partners for transitioning single vulnerable applicants into independent living.
2. You have experience of successfully managing staff and are a collaborative leader, acting with integrity and building trusting relationships, operating effectively through prioritisation, delegation and efficient use of available resources to deliver value for money services.
3. You are an expert communicator who engages effectively with a broad range of people, including applicants, colleagues, and elected members, to motivate, influence, negotiate, persuade, and achieve multi-disciplinary outcomes to meet wide ranging needs.
4. You are a dynamic decision maker who leads and motivates others to deliver a high performing service achieving excellent results, which can flex and adapt to the changing need of residents, integrating digital service solutions balanced with bespoke solutions for vulnerable residents.
5. You are a creative and analytical problem solver who takes responsibility to see problems through to successful resolution, ensuring your work and the work of the team achieve service outcomes that support the shared goals of the council, while operating with financial acumen.
6. It is desirable that you have a degree or equivalent qualifications.
7. You can travel independently around the Borough to meet other professionals in community settings.
Essential for the Role
Basic DBS check is required for the role.
If the points below resonate with you, we’d love you to put in an application:
Are you passionate about customer services?
Are you an experienced homelessness and housing support professional?
Are you looking to working in a forward thinking and progressive housing department?
Read more about the work you’ll be doing in the Role Profile.
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email: Nicky.Pooni@hounslow.gov.uk
Closing date: 8 September
Interviews for this job will be held during mid-September 2024.