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Because we’re not just home to the UK’s fastest-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.</p> <p><strong>What You’ll Be Doing / How You’ll Be Involved</strong></p> <p>Camden’s Schools’ IT Support Service (SITSS) is a fully traded part of Camden’s Digital Data Services (DDS) primarily delivering support to around 50 schools in Camden. </p> <p>The IT Service Delivery Lead is responsible for delivering the services defined in the SITSS Service level agreements (SLA) and supporting the management of the ICT infrastructure and support services.</p> <p>This role has been created so that you will be able to achieve the following:</p> <ul>\n<li>Build a strong working relationship with key staff in schools SITSS supports.</li> <li>Implement call performance targets and measures.</li> <li>Lower the number of incidents and their impact.</li> <li>Organise the technical staff more efficiently.</li> <li>Integrate School call logging into a wider Camden solution.</li> <li>Implement ITIL / FITS procedures for dealing with support request.</li> <li>Deputise for the Senior IT Service Manager (Schools) on occasion.</li> </ul> <p><strong>To view the Job Profile, please click</strong><strong> </strong>HERE <strong>or copy and paste the below URL into your browser:</strong><br> <strong>http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10627959/file/document?inline</strong></p> <p><strong>All About You</strong></p> <p><strong>To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.</strong></p> <p>This role is about solid team leadership and is a highly visible supervisory role within the Schools’ IT Support Service. You will lead by example, coaching and managing your team, driving customer service excellence, and removing barriers so they can focus on doing the right thing for customers. You will work collaboratively with the wider DDS and Technology service areas and with other members of the Schools’ IT Senior leadership team to transform the end-user experience.</p> <p>This role is more supervisory-focused than technical, and you will need to have a flexible, ‘can do ‘approach to IT service delivery. You'll be expected to have an opinion about topics that don't fit within your area and contribute to the leadership of the overall service. We want positive critique about everything we do to ensure we become the best we can be.</p> <p><strong>What We Offer</strong></p> <p>At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. </p> <p>Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.</p> <p><strong>Inclusion and Diversity </strong></p> <p>We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.</p> <p>To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit camdenjobs.co.uk/staff-benefits' for more details.           </p> <p><strong>Anonymised Application</strong> – <i>in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.</i></p> <p><strong>Asking for Adjustments </strong></p> <p>Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. 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