Service Manager

ABOUT THE ROLE 

We have an exciting opportunity for a Service Manager to support our Penrose Drive service. In this role, reporting to the Head of Service (Criminal Justice), you will lead a service that supports high-risk offenders under probation supervision. You’ll oversee a residence housing up to 25 men of various ages, providing enhanced supervision through 24/7 staffing, night-time curfews, consistent rule enforcement, and a structured programme of supervision, support, and monitoring aimed at addressing offending behaviour and reducing risk.

Penrose Drive IAP is, at heart, a community setting, rather than a custodial one and residents can go out into the community, if they do not have any restrictions on their license. Security is therefore flexible in both design and operation. Independent Approved Premises are required to work within the Enabling Environments Standards Framework, a programme delivered by the Royal College of Psychiatrists. 

Shift Pattern: 37.5 hours per week, Monday to Friday, 9am to 5pm, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. Option for hybrid working can be discussed and agreed with Head Of Service. 

LOCATION: Service 10 minutes walk from Elephant & Castle tube station 

Please note that for successful candidates, interviews for this role will take place on Wednesday 27th November. 

As an organisation, we complete an enhanced DBS check, due to the nature and service of this role, successful applicants for this position are also required to also complete a BPSS. 

ABOUT YOU

We are seeking an experienced professional skilled in supporting individuals with multiple, complex needs, ideally those with an ex-offending background. You will have a deep understanding of the challenges they face, as well as the requirements of probation services, commissioners, and other key stakeholders to deliver a comprehensive service. You will be adept at leading a team, offering advice, support, and guidance to help them navigate challenges effectively.

What are we looking for?

• Understanding and/or experience of working with people of complex backgrounds, particularly those within the criminal justice system
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment 

What we offer

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call us on 020 3668 9270

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Please note that for successful candidates, interviews for this role will take place on Wednesday 27th November.