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<h4>Job summary</h4><p>The Head of Service Delivery, Customer Service, is a senior leadership role, responsible for providing visible and empowering leadership across multi-site service operations. The post holder will work closely with Service Delivery and Customer and Strategy Leadership teams to deliver efficient, high-quality customer focused service ensuring that the organisation meets its service standards and customer satisfaction targets.</p><p>Passionate about people and public service, the individual will be accountable for the delivery of high quality customer service across all contact points, including customer support centres and complaints resolution teams. The successful candidate will champion customer satisfaction, drive continual improvement initiatives, and foster a culture of excellence through effective coaching and leadership. This role directly supports the HMLR 2025 strategy of creating easy services for everyone. The Head of Customer Service will champion initiatives that streamline processes, enhance service efficiency, and ensure that every customer touchpoint reflects a commitment to excellence and inclusivity.<br><br>This is a prime opportunity for an experienced customer service leader to shape customer experience and drive service excellence in a multi-site hybrid environment. The Head of Customer Service plays a vital role in defining the organisation’s reputation by delivering effective, customer-centric solutions.<br><br>Success in this position requires strong stakeholder engagement skills, influence at all organisational levels, and a dedication to high service quality and accessibility.</p><p>Check out the video below to see what it is like working for our Service Delivery directorate.</p><h4>Job description</h4><p>The successful candidate will embed a culture of empowerment through a coaching approach to leadership, driving high performance, operational excellence, and strong leadership capability across the service. They will deliver improved outcomes for customers by ensuring effective performance across Customer Support Centres, Complaints, and Resolution Teams, promoting customer focus and continuous improvement at every opportunity.</p><p>They will champion innovation and efficiency by evolving the customer support framework, leveraging technology and customer insight, and enabling teams to identify and implement creative solutions to service delivery challenges.</p><p>Working collaboratively with multi-disciplinary teams, they will design and deliver services that meet customer needs, ensuring performance against agreed Key Performance Indicators and Critical Success Factors. They will provide clarity and leadership through organisational change, supporting colleagues through transformation while maintaining service standards and adopting best practice and industry developments.</p><p>The successful candidate will collaborate effectively with senior leaders and stakeholders, using data and business intelligence to drive measurable improvements and influence service design, whilst creating an environment that supports capability development, talent management, and succession planning, fostering high-performing teams across multiple sites.</p><p>They will align strategies and policies with organisational objectives and customer needs, advocate for the customer voice in service improvement initiatives, and ensure robust governance and accountability by setting and monitoring Service Level Agreements and Key Performance Indicators, while managing budgets and resources to deliver value for money.</p><h4>Person specification</h4><ul><li>Proven experience in a large multi-site and channel contact centre management, including complaint teams, demonstrating delivery of improved customer-focused outcomes. </li><li>Delivery of an improved customer experience at an organisational level</li><li>Proficient in analysing the Voice of the Customer; data, identifying trends, and using insights from customer feedback, complaints, and service metrics to drive evidence-based improvements and inform service enhancements</li><li>Ability to lead a high-performing culture and inspire teams to embrace new ways of working and continuous improvements. </li></ul><p>Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays. </p><p>Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.</p><p>For more information about the role and the full Person Specification, please see the attached Job Description.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £75,731, HM Land Registry contributes £21,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong>We have integrity </strong>– we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation </strong>– we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Experience.<p>To apply, you will need to complete the short application form and copy and paste your CV onto the online application form detailing your qualifications and work history.</p><p>Your CV will be assessed against the essential experience criteria detailed in the attached Job Description.</p><p>The Personal Statement section (in no more than 1,000 words) should be used to outline your wider skills and experience for the role and detail how you meet the essential experience criteria listed below:</p><ul><li>Proven experience in a large multi-site and channel contact centre management, including complaint teams, demonstrating delivery of improved customer-focused outcomes. </li><li>Delivery of an improved customer experience at an organisational level</li><li>Proficient in analysing the Voice of the Customer; data, identifying trends, and using insights from customer feedback, complaints, and service metrics to drive evidence-based improvements and inform service enhancements </li><li>Ability to lead a high-performing culture and inspire teams to embrace new ways of working and continuous improvements. </li></ul><p>In the event of a high volume of applications for this vacancy, an initial sift will be conducted on your CV and a full sift only carried out on those applications that pass the initial sift stage.</p><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.</p><p>The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a face to face interview at one of our HMLR offices and deliver a pre-prepared presentation, from week commencing 26th January 2026. Further details will be provided on invitation to interview.</p><p>The blended interview will assess the essential experience and behaviours listed in the Job Description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">strengths questions</a> is to reflect on what you identify as your own personal strengths, and your preferred ways of working.</p><p>Please note that we will not be testing any of the desirable criteria throughout this process.</p><p>Candidates may refer to notes within their interview, but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview. If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p><strong>Visa Sponsorship</strong></p><p>Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role <strong>does not </strong>meet that category, and <strong>we will not sponsor a skilled worker visa.</strong></p><p>You must ensure you have the appropriate right to work in the UK before applying. </p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Emma Ellis</li><li>Email : <a href="mailto:Emma.Ellis@landregistry.gov.uk" target="_blank">Emma.Ellis@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY0OTQmdmVyaWZ5PTU3NjhlZjk0MGRkMWNlYjk1ZDhmMjkxZWJhMjAxNzNi" target="_blank">Head of Service Delivery - Customer Service Opens in new window</a> (pdf, 154kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY0OTUmdmVyaWZ5PWYyZjQ1YWVjNTFlM2NkNmEyZDM1MzY4YzFiNWY4ZGVj" target="_blank">Service Delivery Candidate Pack 2026 Opens in new window</a> (pdf, 1677kB)

HM Land Registry

Head of Service Delivery - Customer Service

<h4>Job summary</h4><p>Have you completed the 2nd year of a relevant IT-related degree programme by the start date September 2025 and are you looking for a placement year in industry? If so, we would love to hear from you. </p><p>HM Land Registry (HMLR) are looking for four enthusiastic undergraduates to join a forward thinking organisation that recognises talent and encourages personal development. </p><p>It's an exciting time to join us as we continue on a major digital transformation programme. Our existing software systems form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.</p><h4>Job description</h4><p>You will be joining HM Land Registry in September 2026, for a 12 month placement within our Transformation and Technology directorate in the vibrant, waterfront city of Plymouth. There are four posts available for a Junior DevOps Engineer, Infrastructure Engineer Server Management, Infrastructure Engineer Security and Infrastructure Engineer Databases. </p><p><strong>Main duties: </strong></p><ul><li>Provide technical support for maintenance of IT Infrastructure and platforms, as part of a wider infrastructure engineering community.</li><li>Assist in the planning and management of technical changes related to your IT Operations specialism.</li><li>Pro-actively support live services. Taking the responsibility for the resolution of live incidents or escalation, as appropriate. Support continuous enhancements to live services and systems to prevent service outage.</li><li>Take responsibility for assimilating and developing own knowledge base, keeping up to date with emerging technologies and sharing this across the wider infrastructure community.</li><li>Produce and maintain technical team documentation.</li><li>Share knowledge and experience with others, in line with the continuous improvement agenda and to help build capability within the IT Operations Practice</li></ul><p><strong>What will you get from us?</strong><br><br>A year tailored to meet your development needs and experience in a variety of different areas. We will work with you to ensure that you get the most out of your time working with us. We will support your development aspirations and offer flexibility in your working week, to enable you to achieve a positive work life balance.</p><p>HMLR believe that a blended approach to where you work may give you an improved experience and has clear business benefits. We expect everyone to typically spend at least 60% of their working time in the office. Please note in the training period, for the first 2 to 4 weeks, it will be expected that you spend 100% of your time in the office. </p><p>Please see the attached candidate pack for further information.</p><h4>Person specification</h4><p>You must have completed the 2nd year of a relevant (IT-related) degree programme by the start of September 2026 and are looking for a placement year in industry. </p><p>You have the following Essential Experience: </p><ul><li>Effective communication skills, including ability to interact and build working relation with engineers and other stakeholders.</li><li>Technical information gathering, analysis and problem solving.</li></ul><p>Please refer to the Desirable Technical Skills required for the role you are applying for. </p><p>Please note that these posts are not available for those that have completed a Masters degree. </p><p>For more information about the role and HMLR, please see the attached candidate pack.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Delivering at Pace</li><li>Working Together</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see 'Essential Technical Skills' under each job description</li></ul><h4>Benefits</h4>Alongside your salary of £32,114, HM Land Registry contributes £9,303 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>Please cut and paste an anonymous CV into the online application form and include your qualifications and career history. </p><p>You will be asked to complete a personal statement (in no more than 1000 words). This will be used to provide details of how you meet the 'Essential Experience' criteria listed under each description</p><p><strong>Essential Experience </strong><strong>Infrastructure Engineer </strong><strong>Criteria</strong><strong>: Security, Databases, Server </strong><strong>Management </strong>​</p><ul><li>An interest in learning how IT operating systems, IT security, databases or programmes work​</li><li>Coding experience, whether from university, personal projects or self-teaching, along with a passion for solving problems. ​</li><li>Testing ideas and working with others and being open to learning ​</li><li>Developing technical skills​</li><li>An interest in Operating Systems i.e. Windows, Linux​</li></ul><p><strong>Essential Experience </strong><strong>Junior DevOps Engineer </strong><strong>Criteria</strong>​</p><ul><li>Experience of programming skills (e.g. Python, PHP, Ruby, Java)​</li><li>Basic knowledge of using Linux operating systems​</li><li>Awareness and interest in working in a DevOps environment.​</li><li>Awareness of Cloud Hosting provider and understanding the benefits they provide</li></ul><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by 23:55 on Monday 2 February 2026.</p><p>The sift will take place once we have received your application and if successful at shortlisting stage, you will be invited to attend a blended interview, in our Plymouth office. Interviews will take place shortly after shortlisting stage. </p><p>The blended interview will assess your technical skills, essential experience and strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">strengths questions</a> is to reflect on what you identify as your own personal strengths, and your preferred ways of working.<br><br>Candidates may refer to notes within their interview but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.<br>If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank"> find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Chris Hatton</li><li>Email : <a href="mailto:christopher.hatton@landregistry.gov.uk" target="_blank">christopher.hatton@landregistry.gov.uk</a></li><li>Telephone : .</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzYwMjQmdmVyaWZ5PWYzYzdmODIyYzFlZjBmODY5ZGNjM2M2ZjEyMDNiYjMxJnJlcXNpZz0xNzY2NDY1NTAzLTQzN2Y1NDYzNTVlYzBiOTUwYzk4NmJlOGU3MWQ0NDNiYTFmYzA1NDI=" target="_blank">Student Placement Candidate Pack Opens in new window</a> (pdf, 2744kB)

IT Ops Student Placement

<h4>Job summary</h4><br><p>Supporting the Head of Performance Analysis and Senior Performance Analysts, you will be involved in HM Land Registry's (HMLR) leading digital transformation projects. You will be part of a highly skilled analytical team that provides data, analysis and insight to a wide range of stakeholders.</p><h4>Job description</h4><h4><strong>Role Overview</strong></h4><p>In this role, you will draw on your knowledge and experience of analytical techniques to identify, source and analyse the most appropriate data, providing clear, actionable insight that informs decision-making. You will present your findings both within the team and, importantly, to digital product teams and a range of stakeholders to support the effective development of digital services.</p><p>You will contribute to the creation of performance measurement frameworks for product development teams, supporting informed decisions throughout each product’s lifecycle. Working alongside Senior Performance Analysts, you will help shape and influence the “what does good look like” agenda and support the identification and application of meaningful KPIs.</p><p>Attendance at meetings and conferences across the HMLR estate and at other locations will be a feature of this role, including occasional overnight stays. You will need to be flexible with your working hours to meet business requirements.</p><p>HMLR expect everyone to spend at least 60% of their working time in the office. Success in this role is not defined by the hours worked so we can consider a range of working hours and patterns.</p><h4><strong>About the Team</strong></h4><p>You will gain in-depth knowledge of HM Land Registry’s processes and digital products, developing expertise in how the organisation operates. This understanding, combined with your analytical capability, will enable you to work collaboratively with colleagues across professions including data science, user research, account management and customer insight.</p><h4><strong>Key Responsibilities</strong></h4><ul><li><p>Identifying, sourcing and analysing appropriate data using robust analytical techniques.</p></li><li><p>Communicating findings clearly and confidently to digital product teams and key stakeholders to support evidence-based decision-making.</p></li><li><p>Supporting the development of performance measurement frameworks that guide product decisions across the lifecycle.</p></li><li><p>Working closely with Senior Performance Analysts to influence the development and application of meaningful KPIs.</p></li><li><p>Developing high-quality data visualisation skills using Power BI.</p></li><li><p>Enhancing your presentation skills alongside senior colleagues to deliver insight effectively to non-analytical and non-technical audiences.</p></li></ul><h4><strong>Why Join Us?</strong></h4><p>This role offers the opportunity to champion the use of data and analysis in driving digital transformation across HMLR. You will contribute to high-profile areas of work, providing high-quality analytical insight to senior leaders and helping to ensure our services deliver real value for users and the public.</p><p>For more information about this role, please see attached candidate pack. </p><h4>Person specification</h4><p>To be successful in this role, you will need to demonstrate the following throughout the recruitment process.</p><p><strong>Essential Technical Skills and Qualifications:</strong></p><ul><li>Degree in a numerate subject (including, but not limited to maths, physics or engineering) or substantial, relevant work experience.</li><li>Experience of developing (often innovative) high quality data visualisation and analytical/modelling insights in support of operational decision-making in a delivery organisation, with an understanding of analytical/modelling techniques and data manipulation, data cleansing and quality assurance.</li></ul><p><strong>Essential Experience:</strong></p><ul><li><strong>Undertaking analysis and providing insight</strong>: Has experience of applying a range of techniques to analyse data and provide insight.</li><li><strong>Communicating analysis and insight</strong>: Can turn complex data into compelling, clear and actionable stories. Has communicated negative and positive information to stakeholders of a range of seniority. Can use and is willing to learn Power BI.</li><li><strong>Performance measurement:</strong> Experience of determining which performance measurements are appropriate, with guidance from more experienced colleagues.</li><li><strong>Using appropriate data</strong>: Has experience of specifying and setting data collection systems and ensuring quality of others’ analysis.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £39,849, HM Land Registry contributes £11,544 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>#WeAreHMLR</p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. </p><ul><li><strong>We have integrity</strong> – we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation</strong> – we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong> – we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong> – we guarantee our services and provide confidence to the property market.</li></ul><p><a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>Please attach an anonymous CV when prompted and be sure to cover the essential technical skill which has been provided:</p><ul><li>Degree in a numerate subject (including, but not limited to maths, physics or engineering) or substantial, relevant work experience.</li></ul><p>The personal statement section (in no more than 500 words) must be used to provide details of how you meet the essential technical criteria listed below: </p><ul><li>Provide examples of how you have used analytical and/or modelling techniques to support operational decision-making. </li></ul><p>Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.</p><p>The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview via Microsoft Teams. You will be asked to deliver a short presentation as part of the interview. Full details will be provided in to those successful at sift to support your preparation.</p><p>The blended interview will assess the behaviours and experience listed in the candidate pack. <br><br>Candidates may refer to notes within their video interview but they should be used as a prompt only.</p><p>HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.</p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information?_ga=2.124788874.1062660723.1726825734-1074528045.1700830133" target="_blank">find more information on how we use your personal data on our website.</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lee Greenhill</li><li>Email : <a href="mailto:Lee.Greenhill@landregistry.gov.uk" target="_blank">Lee.Greenhill@landregistry.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzUzODUmdmVyaWZ5PTA3NTIyMWUwNWUyMDlkZDdlNDIwZDk1ZDBlOTJjM2U0JnJlcXNpZz0xNzY1ODU4OTIyLWJiZDI1ODVlMTM0NWI5ZGNhNDRmNmI2MTllZjAwOGUyYmQzNzI0MDc=" target="_blank">Candidate Pack Opens in new window</a> (pdf, 1254kB)

Performance Analyst

<h4>Job summary</h4><p>An exciting opportunity has arisen in the Data and Register Integrity directorate for 5 Senior Data Engineers.</p><p>Please see the attached Candidate Pack for more information. </p><h4>Job description</h4><p>As Senior Data Engineer you will use your experience and subject matter expertise to collaboratively design, deliver and manage robust, resilient data systems, complex data flows and data products data for analytics, business intelligence (BI) and information services. </p><p>You will collaborate across functional areas to design and deliver Data Engineering solutions as part of agile teams. You will be a recognised expert in Data Engineering, with practical experience that enables you to provide support and guidance to teams.</p><p>You will assist the Lead Data Engineer in opportunity discovery and solution development, coordinating teams in the development of technical prototypes and production-ready solutions. Activities may include problem discovery, research of new technologies and techniques, prototyping and implementing pre-Discovery solutions. You will support the on-going development and improvement of Data Engineering solutions in production. </p><p>For more information about the role and the full Person Specification, please see the attached Candidate Pack.</p><h4>Person specification</h4><p>To be successful in this role, it is essential you have the following:- </p><ul><li>Experience of communicating between the technical and non-technical: you can communicate effectively with technical and non-technical stakeholders, support and host discussions within a multi-disciplinary team, with potentially difficult dynamics and be an advocate for the team externally whilst managing differing stakeholder perspectives.</li><li>Experience of data analysis and synthesis: you can undertake data profiling and source system analysis and present clear insights to colleagues to support the end use of the data.</li><li>Experience of the data development process: design, build and test data products that are complex or large scale and build teams to complete data integration services.</li><li>Experience of data innovation: you can understand the impact on the organisation of emerging trends in data tools, analysis techniques and data usage.</li><li>Experience of data integration design: you can select and implement the appropriate technologies to deliver resilient, scalable and future-proofed data solutions.</li><li>Experience of data modelling: you can produce relevant data models across multiple subject areas, explain which models to use for which purpose, understand industry-recognised data modelling patterns and standards, and when to apply them and compare and align different data models.</li><li>Experience of problem management: you can initiate and monitor actions to investigate patterns and trends to resolve problems, effectively consult specialists where required, determine the appropriate resolution and assist with its implementation and determine preventative measures.</li><li>Experience of programming and build (data engineering): you can use agreed standards and tools to design, code, test, correct and document moderate-to-complex programs and scripts from agreed specifications and subsequent iterations, collaborating with others to review specifications where appropriate.</li><li>Experience of demonstrating technical understanding: you can understand the core technical concepts related to the role, and apply them with guidance.</li></ul><p>For more information about the role and the full Person Specification, please see the attached Candidate Pack.</p><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>See essential technical skills listed on the attached Job Description.</li></ul><h4>Benefits</h4>Alongside your salary of £48,400, HM Land Registry contributes £14,021 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>#WeAreHMLR</strong></p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong>We have integrity</strong>– we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation</strong>– we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong>– we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong>– we guarantee our services and provide confidence to the property market.</li></ul><p>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">more information on our rewards package on our website.</a></p><h4>Things you need to know</h4><h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Experience and Technical skills.<p>We are working with our recruitment partner (Inspire People) for this campaign. </p><p>Submit your CV​ on Inspire People’s website link.<a href="https://hmlr.inspirepeople.net/jobs/supplier-and-contract-manager-seo-2/" target="_blank">https://hmlr.inspirepeople.net/jobs/supplier-and-contract-manager-seo-2/</a></p><p>Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift.</p><p>If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions​. HM Land Registry will then sift these applications.</p><p>Please make sure your CV outlines how you meet the <strong>Essential Experience</strong></p><p>Successful candidates at sift will be invited to a blended interview, of which more information will be issued by Inspire at the time. </p><p>Candidates can refer to notes within their video interview but they should be used as a prompt only.</p><p>HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may get an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. </p><p>We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK. </p><p>HMLR expect everyone to spend at least 60% of their working time in the office. </p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website</a></p><p>The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here:</p><p><a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels" target="_blank">National security vetting: clearance levels - GOV.UK (www.gov.uk)</a></p><p><strong>If you would like to find out more about the role, the Data Engineering capability and what it’s like to work at HMLR, a Hiring Manager Q&amp;A session where you can virtually 'meet the team' will be held via Teams on Tuesday, 6th of January at 12:30pm. Please register your interest here:</strong></p><p><strong><a href="https://www.eventbrite.co.uk/e/data-engineers-hmlr-tickets-1977021430318?aff=oddtdtcreator" target="_blank">https://www.eventbrite.co.uk/e/data-engineers-hmlr-tickets-1977021430318?aff=oddtdtcreator</a></strong></p><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Zymante Gintalaite - Inspire People</li><li>Email : <a href="mailto:zymante@inspirepeople.net" target="_blank">zymante@inspirepeople.net</a></li><li>Telephone : 0207 871 8556</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzQ2NjImdmVyaWZ5PTdiYmZhYjZkYzJlOTFjYjlkMzU3NGE4YjQxY2E1MWUwJnJlcXNpZz0xNzY0OTk1NDE2LTdmODQ5NDAwODk5MWQ2OWIwYmY5YmMyZmQxODVhNjc2MjBhYzlmNTk=" target="_blank">Data Engineer (HEO) and Senior Data Engineer (SEO) Candidate Pack Updated Opens in new window</a> (pdf, 2266kB)

Senior Data Engineer (SEO) x 5

<h4>Job summary</h4><p>An exciting opportunity has arisen in the Data and Register Integrity directorate for 4 Data Engineers. </p><p>Please see the attached Candidate Pack for more information. </p><h4>Job description</h4><p>As Data Engineer you will work closely with senior data engineering colleagues and other professions across the organisation to collaboratively deliver robust, resilient data systems, complex data flows and data products data for analytics, business intelligence (BI) and information services. </p><p>You will collaborate across functional areas, applying your practical experience in Data Engineering to successfully support meeting delivery targets within agile teams.</p><p>You will assist the Senior Data Engineer in opportunity discovery and solution development for technical prototypes and production-ready solutions. Activities may include problem discovery, research of new technologies and techniques, prototyping and implementing pre-Discovery solutions. You will support the on-going development and improvement of Data Engineering solutions in production. </p><p>For more information about the role and the full Person Specification, please see the attached Candidate Pack.</p><h4>Person specification</h4><p>To be successful in this role, it is essential you have the following:- </p><ul><li>Experience of communicating between the technical and non-technical: you can explain why it's important to communicate technical concepts in non-technical language and explain the types of communication that can be used with internal and external stakeholders, and their impact.</li><li>Experience of data analysis and synthesis: you can undertake data profiling and source system analysis and present clear insights to colleagues to support the end use of the data</li><li>Experience of the data development process: you can design, build and test data products based on feeds from multiple systems, using a range of different storage technologies, access methods or both, and create repeatable and reusable products.</li><li>Experience of data integration design: you can deliver data solutions in accordance with agreed organisational standards that ensure services are resilient, scalable and future-proof.</li><li>Experience of data modelling: you can explain the concepts and principles of data modelling, produce, maintain and update relevant data models for an organisation’s specific needs and reverse-engineer data models from a live system.</li><li>Experience of programming and build (data engineering): you can design, code, test, correct and document simple programs or scripts under the direction of others.</li><li>Experience of demonstrating technical understanding: you can understand the core technical concepts related to the role, and apply them with guidance.</li></ul><p>For more information about the role and the full Person Specification, please see the attached Candidate Pack.</p><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>• Experience of using a unified engine for large-scale data analytics (e.g. Spark/PySpark); • Experience in writing, testing, implementing scripts (e.g. Python, Scala); • Experience of cloud data stack (e.g. SageMaker Notebooks, S3, Glue, Athena).</li></ul><h4>Benefits</h4>Alongside your salary of £42,500, HM Land Registry contributes £12,312 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>#WeAreHMLR</strong></p><p>At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.</p><p>We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.</p><ul><li><strong>We have integrity</strong>– we value honesty, trust and doing the right thing in the right way.</li><li><strong>We drive innovation</strong>– we are forward-thinking, embrace change and are continually improving our processes.</li><li><strong>We are professional</strong>– we value and grow our knowledge and professional expertise.</li><li><strong>We give assurance</strong>– we guarantee our services and provide confidence to the property market.</li></ul><p>You can find <a href="https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you" target="_blank">more information on our rewards package on our website.</a></p><h4>Things you need to know</h4><h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Experience and Technical skills.<p>We are working with our recruitment partner (Inspire People) for this campaign. </p><p>Submit your CV​ on Inspire People’s website link. </p><p>Inspire People will assess your CV and compile a longlist of applications for HM Land Registry to sift.</p><p>If you progress through this stage, you will need to complete a short, pre-recorded video with Inspire People. Alternatively, you can provide written answers to the questions​. HM Land Registry will then sift these applications.</p><p>Please make sure your CV outlines how you meet the <strong>Essential Experience</strong></p><p>Successful candidates at sift will be invited to a blended interview, of which more information will be issued by Inspire at the time. </p><p>Candidates can refer to notes within their video interview but they should be used as a prompt only.</p><p>HM Land Registry is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may get an invitation to interview. If you require the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. </p><p>We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK. </p><p>HMLR expect everyone to spend at least 60% of their working time in the office. </p><p>You can <a href="https://www.gov.uk/government/publications/hm-land-registry-job-applicant-personal-information" target="_blank">find more information on how we use your personal data on our website</a></p><p>The post will require a Security Check and will therefore be subject to further background checks, including meeting the UK minimum residency requirement of 5 years. Further details of the process and checks can be found here:<br><a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels" target="_blank">National security vetting: clearance levels - GOV.UK (www.gov.uk)</a></p><p><strong>If you would like to find out more about the role, the Data Engineering capability and what it’s like to work at HMLR, a Hiring Manager Q&amp;A session where you can virtually 'meet the team' will be held via Teams on Tuesday, 6th of January at 12:30pm. Please register your interest here:</strong></p><p><strong><a href="https://www.eventbrite.co.uk/e/data-engineers-hmlr-tickets-1977021430318?aff=oddtdtcreator" target="_blank">https://www.eventbrite.co.uk/e/data-engineers-hmlr-tickets-1977021430318?aff=oddtdtcreator</a></strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Zymante Gintalaite - Inspire People</li><li>Email : <a href="mailto:zymante@inspirepeople.net" target="_blank">zymante@inspirepeople.net</a></li><li>Telephone : 0207 871 8556</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email <a href="mailto:hrresourcingteam2@landregistry.gov.uk" target="_blank">hrresourcingteam2@landregistry.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: <a href="http://civilservicecommission.independent.gov.uk/making-complaint/" target="_blank">http://civilservicecommission.independent.gov.uk/making-complaint/</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzQ2NzYmdmVyaWZ5PTIwY2I2OGZkNDMxYzIzZWM1NDA5NGUxYTBjZGQwMmZl" target="_blank">Data Engineer (HEO) and Senior Data Engineer (SEO) Candidate Pack Updated Opens in new window</a> (pdf, 2266kB)

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