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Premises & Building Services Support Helpdesk Manager
Hove Town Hall (On-Site)
Contract, Full time
No DBS check required
SO1/2
37
Job introduction
Premises & Building Services Support Helpdesk Manager
Facilities and Building Services, Property and Design, City Services
Fixed Term: 12 months
This role is available as a secondment to internal applicants in line with our secondment policy
Interview dates: week commencing 16th September
Salary £32076 - £36648 at time of writing, pay award pending
- 24 days paid holiday annually
- Able to accrue flexi leave and have a flexible working shift pattern
- Local Government Pension Scheme
- Working at Hove Town Hall – a short walk from the seafront and Hove Train Station
Are you an experienced facilities management helpdesk manager with a strong background in building maintenance, and a proficient user of a Computer Aided Facilities Management (CAFM) System?
Are you experienced in creative problem solving, contractor management, and enjoy working collaboratively with multiple stakeholders across a large and diverse property portfolio?
Do you enjoy seeing the positive impact that your decisions can make to where people live and work across the city?
If so, this role of Premises & Building Services Support Helpdesk Manager could be of interest to you.
We are seeking a committed, resilient, and well organised team player to join our friendly team, in delivering a professional and responsive helpdesk service to our customers. Our helpdesk manager and team are a vital and integral part of our operational team who ensure that our large and diverse property portfolio and all related services are compliant, and maintained effectively to ensure building users’ needs are met.
Working within a committed team and alongside a variety of teams and directorates, the role brings together site users, contractors, a dedicated helpdesk function, and various stakeholders to find best value solutions and ensure a continuous improvement mindset is adopted in all daily operations.
As a Premises & Building Services Support Helpdesk Manager, you will lead the helpdesk operation and join a busy team of enthusiastic people who care about our wide range of service users and are passionate about finding creative solutions to a wide range of planned and reactive maintenance issues. The role requires an individual who is passionate about providing excellent customer service, is focused on solutions, and enjoys improving systems and processes.
For an informal conversation on the role and to arrange a call back, please e-mail Dave Berry (Head of Facilities & Building Services) Dave.Berry@brighton-hove.gov.uk
About the role
The role requires someone with a strong background in managing a helpdesk operation, contractor management, and experience of managing building services across a large and varied commercial property portfolio. A thorough knowledge of building services systems and plant, and related maintenance requirements, will enable you to be successful in the role. You will utilise this knowledge and experience alongside excellent communication and management skills to ensure timely solutions in a busy and reactive working environment. These solutions have a direct and visible impact on a wide and diverse range of building users, and you will see firsthand the positive impact this role brings to these users and their changing needs and requirements.
Your sound knowledge of current health and safety legislation relating to work covered by a facilities and building services team will help ensure compliance is achieved across a large and diverse property portfolio. Having significant experience of monitoring and supervising a range of contractors, dealing with planned and reactive jobs, and collaborating with a range of stakeholders to achieve successful and value for money outcomes is vital for this role. The ability to work under pressure with minimal supervision and to manage a busy and reactive helpdesk operation is fundamental for the success of this role and the wider team.
Our property portfolio is both diverse and large and the team are responsible for circa 350 active buildings and circa 1000 passive sites. The portfolio which is geographically spread over Brighton, Hove, and Portslade includes; education, social care, and civic properties; memorials; fountains; and statues. This results in a genuinely interesting and varied portfolio to manage, which the post holder will have a shared responsibility for auditing, monitoring KPI’s, and recommending potential pro-active works to the wider team which involves approximately 20 contractors. The helpdesk team are often the first point of contact for both internal and external customers, so the ability to quickly and effectively manage a wide range of general enquiries is also vital for the successful candidate.
Benefits
This role benefits from working within the wider Property and Design directorate where you will get to work alongside a diverse range of colleagues in Estates, Architecture and Design, Planned Maintenance, Energy and Water, and our Capital Strategy teams. This results in some exciting and interesting collaborative projects and day-to-day tasks which span across the city ensuring every single day is unique and varied. This also results in ensuring continuous learning and development in both a professional and personal capacity from a wide-ranging group of experience, knowledgeable, professional, and committed colleagues. Due to the operational nature of the role, you will be able to visit a variety of our sites across the city and have access to multiple offices despite being predominantly based with the team at Hove Town Hall.
Further information on Council property and land (brighton-hove.gov.uk)
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Frontline/office based role.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, female or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our encourage a diverse workforce (brighton-hove.gov.uk).