Hybrid – Works part in the office (Gun Wharf) and part from home (Hybrid)
Permanent, Full time
No DBS check required
Range 6 (£42,139 - £47,691) per annum
37 hours
We are looking for a Team Leader to join our Rehousing Team. Under the direction of the Accommodation Manager, you will take lead responsibility to, support and manage the Accommodation Team, to provide a proactive customer led service to support Medway residents, applying for social housing and those placed into temporary accommodation under a homelessness duty.
You will effectively lead a team of 20 staff to provide a comprehensive housing service and provide support for team members to undertake their duties.
You will participate in joint working with housing providers e.g. Registered Social and Private Sector Landlords to increase the quantity and quality of temporary accommodation and settled accommodation for Medway residents. Ensuring property compliance and overseeing ongoing management of property standards.
Ensure that accommodation provided for temporary accommodation is of the required standard and ensure rent is collected from paying households effectively and clients supported to maintain their accommodation.
You will be responsible for undertaking, monitoring and evaluating service performance, identifying trends and analysing this to implement improvements and tailor service plans.
You will have responsibility for completion of Complaints, MP and Cllr Enquiries, Freedom of Information Requests and LGO responses.
In return we offer you:
We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
Medway_Information_Pack_2024.docx
Rehousing_Team_Leader_Job_Profile.docx
Rehousing_Structure_Chart.docx