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Bereavement Administrator

Bracknell Forest Council

Bracknell Forest Council logo

Easthampstead Cemetery & Crematorium (On-Site)

Permanent, Part time

No DBS check required

£24,582 - £28,023 FTE (Inclusive of £689 London Weighting); For 30 hrs p/w: £19,931 - £22,721

30 hours


We are looking for a Bereavement Administrator with a warm telephone manner and strong administrative skills, who takes pride in delivering high quality, accurate work with attention to detail.

In this role, you will need excellent communication skills, both verbal and written. A solid understanding of Maths and English, along with proficiency in Microsoft Office, are essential.

At Easthampstead Park Cemetery and Crematorium, we are a small, close-knit team with a shared purpose: to support each other and our partners in providing meaningful funeral services and memorials within our serene grounds.

Working at Easthampstead Park Cemetery and Crematorium can be deeply fulfilling, as it enables you to provide compassionate support to families during their most challenging times, offering them a sense of peace and closure.

We believe that great customer service involves following best practices such as valuing customers' time, maintaining a positive attitude, and offering knowledgeable, helpful support. We don’t just meet expectation, we exceed them, and you’ll play a key role in this by handling daily administrative duties, including:

  • You will be responsible for entering information accurately and producing daily paperwork.
  • You will be taking and entering cremation or burial bookings on to the booking system from Funeral Directors.
  • You will be handling general office-based duties including answering the telephone and dealing with face-to-face enquiries. You will also be sending correspondence letters/emails to customers and stake holders.
  • You will support Funeral Directors (and their partners) to deliver chapel services, including service set up, checking and demonstrating AV / music system software and checking coffin foot plates.
  • You will process general office card, cheque, and cash transactions either face-to-face or over the phone and manage all receipts accordingly.

Our benefits include...

  • Generous annual leave entitlement of 25 days increasing to 28 days after 3 years’ service (pro rata for part time).
  • Annual leave purchase policy.
  • An inclusive and social working environment with a variety of staff networks including sports and social clubs.
  • Enhanced maternity, paternity, adoption and fostering leave.
  • Career development through internal and external training opportunities.
  • Local government pension scheme.
  • Life insurance cover (linked to the pension scheme).
  • A tranquil office location within the crematorium grounds.
  • Employee Assistance Programme (EAP) to support employees’ health and wellbeing.
  • Staff dental and health plans.
  • Discounted leisure centre and gym membership.
  • Supermarket discount.

 Interview date...

Interviews will be held between the 22nd - 24th October 2024. 

Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.

We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.

Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.

Want to ask a question?

For an informal discussion or to ask any questions about this role, please contact: 

Name: Sharon Clarke

Job title: Bereavement Officer

Phone number: 01344 420314

At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambition and inclusive. Please see our candidate pack for more details.

We can only accept applications from candidates currently residing in the UK.

Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

No agencies please. 


Closing date: Sun 13/10/2024 at 23:59
Job reference: CM/24/293818
Vacancy downloads:

Bereavement_Administrator_-_JD_PS_Oct_2024.pdf

Candidate_Pack_-_Communities_Directorate_-_Sept_24.pdf

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