Mobile - Works from one of our Medway Children and Family Hubs (On-Site)
Permanent, Full time
Enhanced DBS check required
Range 3 (£24,525 - £29,268) per annum
37 hours
Medway’s Education and Special Educational Needs and Disabilities (SEND) Division is committed to support all children and young people to learn and grow and to achieve their potential in education. The Education and SEND Division covers a wide scope of services, including school admissions, place planning, Medway Test, school transport, capital developments, high-needs funding and support for pupils with Education, Health and Care Plans, early years funding and sufficiency, school improvement and effectiveness, inclusion and attendance. The Government’s ambitions for the provision of quality education and improvement plans for the SEND and Alternative Provision system are important strategic drivers for our vision for these services.
The Education and SEND Division is seeking highly driven and experienced professionals to join these teams at an exciting time of change within this sector. Successful candidates will join a supportive network of professionals within the Division and across the wider People Directorate and Council. They will have the opportunity to contribute our journey of improvement and shape our service delivery to children, young people and families and Medway. They will gain knowledge and experience from highly skilled team members but will also be given the opportunity to showcase their own skills and knowledge. They will be expected to work in partnership with providers, other agencies and strategic networks.
As Business Support to the Inclusion Teams within our Hubs, you will assist the teams by providing high-quality and effective administrative support, covering a wide range of activities. You will act as the initial point of contact for customers accessing hub services and ensure high quality customer service for all those accessing the service.
You will be required to ensure email and telephone communications are responded to swiftly, and that accurate records of all communications are maintained centrally. You will be required to resolve customer enquiries and provide clear information for action for any cases, including where these need to be escalated to managers. You will support the Hub Teams to manage appointments and schedules effectively and efficiently and maintain information databases.
You will be expected to utilise your skills and abilities in customer service, problem-solving, data recording and organisation to provide high-quality business support to your team and customers.
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/
We're committed to making Medway carbon neutral by 2050. We have developed an action plan to ensure we play our part in addressing the climate emergency. Our declaration fits into our http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
Medway_Information_Pack_2024.docx
Business_Support__Hubs__Job_Profile.pdf