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Business Support Officers
Hertfordshire (On-Site)
Permanent, Full time
£24,790 opportunity to progress to £27,269
Job Title: Business Support Officers
Starting Salary: £24,790 opportunity to progress to £27,269
Hours: up to 37 hours per week
Location: Hertfordshire
Contract Type: Permanent
Directorate: Resources
About the team
Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?
Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.
Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.
You'll be working as part of the central Business Support Service with more than 400 colleagues, and you'll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
Across the service we have several opportunities available.
Family Safeguarding West -Full time 37hrs 12 months fixed term - Apsley & Hybrid working.
This role provides administrative support to a front-line social work team, working with other agencies to enable social work staff to undertake accurate assessments and offer appropriate support, requesting information from other agencies, note taking at group supervision meetings, formatting court reports, and managing meeting administration.
Contact for enquiries: robert.craine@hertfordshire.gov.uk
School Age Statutory SEND Service 2x Full Time 37 hours, Hemel Hempstead
A Support Officer in the School Age Statutory SEND Service will support the EHC Annual Reviews process by maintaining and updating records related to EHCPs and annual reviews. They will receive and log paperwork from partner agencies, including schools, and update system records for children with EHCPs. The role involves assisting team members with queries, ensuring compliance with statutory requirements and guidelines. As the first point of contact for parents, schools, and external agencies, they will handle inquiries, provide information, and direct others to the appropriate part of the organization.
Contact for enquiries: Rupinder.Ahluwalia@hertfordshire.gov.uk
About the role
Family Support - 1 x Full time 37hrs Office Base, Greenhills Hemel Hempstead nd 1 x Full time 37 hrs Office base, Otley Family Centre Oxhey
This role will involve regularly sending letters, taking minutes, and supporting the day to day running of the office and team by ordering of supplies and services. The post holder will be key to ensuring that the team are able to undertake their tasks with the family and will be integral to the smooth running of the office base. Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Contact for enquiries: diane.pratt@hertfordshire.gov.uk
Admission & Transport - Part-time 24 hrs Farnham House, Stevenage
This role provides administrative support to the School Admissions & Transport Team. You will support the Team monitoring incoming communications, supporting the application process, note taking at panel meetings and accurately recording information on the database to enable the Team to process and allocate school places and transport.
Contact for enquiries: cherry.macallister@hertfordshire.gov.uk
Access & Inclusion - Part-Time 18.5 Hours Stevenage
This position provides support to teams within the Access and Inclusion area who fulfils various statutory duties in relation to access to education for children of compulsory school age (5-16 years old). They work directly with children, their families and schools assessing difficulties and helping to develop practices and strategies to improve pupil's participation in education.
Contact for enquiries: Alison.Saunders@hertfordshire.gov.uk
About you
Essential:
This job role is within the Business Support Services , level 6 job profile. Please locate this via:
Job profiles: Business support services
Interview Date: to be confirmed
Benefits of working for us
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
Some roles have been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Starting Salary: £24,790 opportunity to progress to £27,269
Hours: up to 37 hours per week
Location: Hertfordshire
Contract Type: Permanent
Directorate: Resources
About the team
Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?
Our Business Support Service is looking for highly motivated, enthusiastic, and organised individuals who can ensure that a high level of administrative support is provided to our departments.
Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.
You'll be working as part of the central Business Support Service with more than 400 colleagues, and you'll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.
Across the service we have several opportunities available.
Family Safeguarding West -Full time 37hrs 12 months fixed term - Apsley & Hybrid working.
This role provides administrative support to a front-line social work team, working with other agencies to enable social work staff to undertake accurate assessments and offer appropriate support, requesting information from other agencies, note taking at group supervision meetings, formatting court reports, and managing meeting administration.
Contact for enquiries: robert.craine@hertfordshire.gov.uk
School Age Statutory SEND Service 2x Full Time 37 hours, Hemel Hempstead
A Support Officer in the School Age Statutory SEND Service will support the EHC Annual Reviews process by maintaining and updating records related to EHCPs and annual reviews. They will receive and log paperwork from partner agencies, including schools, and update system records for children with EHCPs. The role involves assisting team members with queries, ensuring compliance with statutory requirements and guidelines. As the first point of contact for parents, schools, and external agencies, they will handle inquiries, provide information, and direct others to the appropriate part of the organization.
Contact for enquiries: Rupinder.Ahluwalia@hertfordshire.gov.uk
About the role
Family Support - 1 x Full time 37hrs Office Base, Greenhills Hemel Hempstead nd 1 x Full time 37 hrs Office base, Otley Family Centre Oxhey
This role will involve regularly sending letters, taking minutes, and supporting the day to day running of the office and team by ordering of supplies and services. The post holder will be key to ensuring that the team are able to undertake their tasks with the family and will be integral to the smooth running of the office base. Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Contact for enquiries: diane.pratt@hertfordshire.gov.uk
Admission & Transport - Part-time 24 hrs Farnham House, Stevenage
This role provides administrative support to the School Admissions & Transport Team. You will support the Team monitoring incoming communications, supporting the application process, note taking at panel meetings and accurately recording information on the database to enable the Team to process and allocate school places and transport.
Contact for enquiries: cherry.macallister@hertfordshire.gov.uk
Access & Inclusion - Part-Time 18.5 Hours Stevenage
This position provides support to teams within the Access and Inclusion area who fulfils various statutory duties in relation to access to education for children of compulsory school age (5-16 years old). They work directly with children, their families and schools assessing difficulties and helping to develop practices and strategies to improve pupil's participation in education.
Contact for enquiries: Alison.Saunders@hertfordshire.gov.uk
About you
Essential:
- Proven experience in an administrative or support role
- Excellent organisational and multitasking skills
- Strong communication and interpersonal abilities with a range of audiences
- Proficiency in Microsoft Office Suite and other relevant software
- Experience in working as part of a team in a fast-paced environment.
- Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
- GCSE or Vocational equivalent, strong numeracy, and literacy skills.
- Enthusiasm and pride in your work are qualities we welcome.
- Experience in minute or note taking
- You will be used to working to tight deadlines and with high accuracy in written correspondence.
This job role is within the Business Support Services , level 6 job profile. Please locate this via:
Job profiles: Business support services
Interview Date: to be confirmed
Benefits of working for us
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
Some roles have been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You'll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date: Fri 09/05/2025 at 01:00
Job reference: HCC27717