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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8592/_Financial_Assessment_Review_Officer_Apprentice.pdf" target="_blank">_Financial_Assessment_Review_Officer_Apprentice</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



Financial Assessments Review Officer Apprentice
We have an excellent opportunity available for a Financial Assessments Review Officer Apprentice to join our Adult Social Care Team here at Wokingham Borough Council, on a full time, 18-month Fixed Term Contract.
As the Financial Assessment Review Officer Apprentice, you will play a key role in providing high quality support to the Financial Assessment and Payments team. This role will include reviewing customer contributions towards the cost of their care and ensuring any entitlement to welfare benefits and allowances are maximised.
You will check information is correct and that customer charges are based on up-to-date information – in line with the Council’s policy and the Care Act.
Apprenticeship
The successful candidate will undertake the Level 3 Business Administrator apprenticeship delivered by Impact Futures.
The postholder will need to be confident with the use of Microsoft Office and be willing to learn new systems. You will be an excellent communicator, self-motivated with a positive outlook, and have excellent attention to detail.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐ A generous annual leave entitlement of 25 days, plus Bank Holidays
⭐ An excellent local government pension scheme
⭐ An employee assistance programme including 24/7 wellbeing helpline
⭐&nbsp;A range of local &amp; lifestyle discounts
⭐ Use of a free onsite gym (located at Shute End office)
⭐ Salary sacrifice car &amp; cycle to work schemes
⭐ And much more!&nbsp;
Key Responsibilities:
<ul>
<li>Carry out financial assessments reviews and annual reviews under the Council’s Charging Policies and other legal frameworks, through desk-based work, in accordance with defined legislation, procedures and timescales so the Council may correctly charge for social services care packages, respite and residential care.</li>
<li>Following process and procedure as per the Care Act 2014</li>
<li>Being able to communicate with colleagues and customers in an easy-to-understand language</li>
<li>To proactively identify service improvements, making recommendations to improve overall service delivery and customer service or working practices with knowledge of legislative requirements, quality assurance objectives and good practice. This may include contributing to development of IT systems to support improvements</li>
<li>Ensure the review of the assessments are dealt with correctly and in a timely manner, giving advice and guidance as required.</li>
<li>Liaise with legal services in order to seek advice on complex legal issues relating to financial assessment reviews, where appropriate</li>
</ul>
Candidate requirements:
<ul>
<li>Excellent literacy and numeracy skills.</li>
<li>Good IT skills including Office software such as Microsoft Word, Outlook, Excel and Teams.</li>
<li>Ability to actively listen to extract and assess important information.</li>
<li>Experience within a customer focused service providing excellent customer service.</li>
<li>Experience of working with vulnerable customers</li>
<li>Experience of administering processes to tight timescales and with a high level of accuracy.</li>
<li>Previous experience of working in an office environment.</li>
<li>Able to work with budget holders on a high-level basis</li>
<li>Full Driving License &amp; access to own car</li>
</ul>
Apprenticeship requirements: 
You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.
If you do not have a level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.
Our Area
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
If you think this role would suit you and you would like further information, please contact: Francisco De Sousa via email <a href="mailto:francisco.desousa@wokingham.gov.uk" target="_blank">francisco.desousa@wokingham.gov.uk</a>&nbsp;
Closing Date for Applications:&nbsp; 3rd August 2025, 11pm
Interview Date: W/C 11th August 2025
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.&nbsp;
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Financial Assessments Review Officer Apprentice

<ul></ul>





Fixed term until 31st March 2026 - Full
 time 37 hours per week
We're looking for a dedicated and motivated
 Income and Recovery Officer to join our Client Finances Team in
 Adult Social Care at Reading Borough Council. This is a fantastic
 opportunity to support the financial wellbeing of residents who
 receive care services, by ensuring accurate billing and effective
 recovery of income, while providing compassionate and informed
 advice. 
 
We seek the best talent from the widest
 pool of people as diversity and inclusion is the key to our
 success. Reading Borough Council is a Disability Confident
 Employer and is committed to the recruitment and continued
 employment of people with disabilities.
We support hybrid working, its important to
 us that working arrangements are designed to enable our employees
 to excel and within this role you'll have the opportunity to work
 in a way that suits your lifestyle.
About the role:
As an Income and Recovery Officer, you'll
 play a vital role in supporting the financial sustainability of
 Adult Social Care services. You'll be responsible for recovering
 outstanding care charges by engaging directly with customers,
 their families, and care providers. Whether its negotiating
 payment plans or providing advice to those experiencing financial
 difficulties, your focus will be on delivering a respectful,
 fair, and customer-centred service. 
 
You'll process invoices, administer direct
 debits, and investigate payment queries, ensuring that records
 are accurate and up to date. You'll respond to enquiries across a
 range of channels - phone, email, face-to-face and work closely
 with internal teams and external agencies, including the
 Department for Work and Pensions, Citizens Advice, and legal
 representatives, to resolve complex issues and support vulnerable
 residents. 
 
Depending on your experience and
 progression within the role, you may also be involved in more
 advanced tasks such as preparing legal cases, responding to
 formal complaints, making home visits, or representing the
 Council in court proceedings. You'll also help promote financial
 and digital inclusion, signpost customers to further support, and
 contribute to the Councils digital transformation and continuous
 service improvement.

About
 you:
We&amp;©re looking for someone who is:
<ul>
<li>Customer-focused and empathetic, with
 the ability to handle sensitive and challenging situations
 professionally.</li>
<li>Organised and detail-oriented, capable
 of managing workloads independently.</li>
<li>Confident with numbers and systems, able
 to navigate databases, payment systems, and Microsoft Office
 tools.</li>
<li>A strong communicator, both in writing
 and verbally, with great negotiation skills.</li>
<li>Committed to continuous improvement and
 learning, with a good understanding of income recovery
 processes, welfare benefits, and legal frameworks (or a
 willingness to develop this).</li>
</ul>
You'll be part of a team that relies on
 each individual to play their part to the best of their ability.
 As well as the colleagues that you work closely with every day,
 you'll also be part of Team Reading, playing your personal part
 in making Reading a successful and vibrant place. 
 
Our vision is to ensure that Reading realises its potential as a
 great place to live, work and play, and that everyone shares the
 benefits of this success. Our values and behaviours guide how we
 will achieve this:

Work Together as
 one team - work collaboratively, with each other and
 with our partners, and demonstrate the Team Reading values in
 everything we do
Drive
 Efficiency - show initiative, be adaptable to change and
 put forward ideas to help improve delivery and efficiency. Take
 responsibility for our own learning and development and for
 reaching our potential
Be
 Ambitious - be demanding of our own performance -
 striving to be even better - and be prepared to engage with and
 challenge leaders in a constructive and positive way
Make a
 Difference to Reading - maintain the highest levels of
 customer service and be flexible and willing to provide the
 services needed at the time they are needed

Our
 offer:
We offer a supportive environment to grow
 and develop your career with the opportunity to put your ideas
 across. Innovation and ambition is strongly encouraged, and
 you'll get a great feel for that working in our friendly and
 collaborative environment.
A competitive salary alongside a range of
 benefits including:
<ul>
<li>Generous holiday entitlement - 25 days
 holiday each year plus bank holidays - rising to 33 days after
 10 years' service, with the option to buy additional leave</li>
<li>A wide range of flexible working
 opportunities&nbsp;</li>
<li>Modern working environment at 19 Bennet
 Road, Reading</li>
<li>
<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension
 Scheme</a> (LGPS)</li>
<li>Life Assurance - three times your annual
 salary (for members of the LGPS)</li>
<li>On-site day nursery (Kennet Day nursery)
 rated outstanding by Ofsted</li>
<li>Season Ticket Loan - to help with the
 cost of your rail/ bus journey, to &amp; from work</li>
<li>Lease car salary sacrifice scheme
 allowing you to lease a brand new, greener car for three
 years.&nbsp; The monthly fee includes insurance, servicing and road
 tax</li>
</ul>
For more
 information on this position please contact: Micheala Smith -
 Senior Income and Recovery Officer - <a href="mailto:micheala.smith@reading.gov.uk" target="_blank">micheala.smith@reading.gov.uk</a>

 
Closing Date: Sunday 20th July 2025
Interview Date: to be confirmed
Please note that the closing date is given
 as a guide. We reserve the right to close this vacancy once a
 sufficient number of applications has been received. Therefore,
 it is strongly advised that you complete and return your
 application as soon as possible to avoid disappointment.

Reading Borough Council

Income and Recovery Officer (Adult Social Care)

<ul></ul>





Finance Business Partner
Are you a finance professional looking to make a meaningful impact in local government? Reading Borough Council is seeking a talented and motivated Finance Business Partner – Children’s Social Care to join our dynamic Finance Business Partnering Team. This is a fantastic opportunity to contribute to the strategic direction of the Council, supporting children’s services directorates with expert financial advice and insight.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. At Reading Borough Council, we value innovation, collaboration, and ambition. We offer a hybrid working environment, combining office-based and remote work, and support flexible working patterns. You’ll be part of a supportive team that encourages professional development and recognises the importance of work-life balance.

About the role:
In this role, you will work closely with the Strategic Finance Business Partner for Children’s Services (currently delivered via Brighter Futures for Children) to deliver high-quality financial support across a range of services. You’ll be a key advisor to budget managers, helping them navigate financial planning, budget setting, and year-end processes. Your work will directly influence decision-making, ensuring that resources are used effectively and that the Council’s strategic objectives are met.
Key areas of responsibility include:
<ul>
<li>Provide expert financial advice to Children’s Social Care budget managers</li>
<li>Support strategic planning, budget setting, and year-end processes for children’s services</li>
<li>Contribute to business cases such as early intervention, care placements, and service transformation</li>
<li>Analyse trends in demand and cost pressures, offering solutions to improve value for money</li>
<li>Help shape service strategy through robust financial insight and forecasting</li>
<li>Supervise and support junior finance staff</li>
</ul>

About you:
We’re looking for someone who is CCAB qualified (or working towards qualification) with a strong understanding of public sector finance. Experience in a business partnering role within Children’s Services Social Care is highly desirable. You should be confident in managing complex financial information, communicating clearly with stakeholders, and working collaboratively across multidisciplinary teams.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
Drive Efficiency - create an environment in which resources are used efficiently, and employees’ skills are developed and used effectively
Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential&nbsp;
Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
<ul>
<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave</li>
<li>A wide range of flexible working opportunities</li>
<li>Modern working environment at the Civic Offices in the heart of Reading</li>
<li>Local Government Pension Scheme (LGPS)</li>
<li>Life Assurance - three times your annual salary (for members of the LGPS)</li>
<li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted</li>
<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work</li>
<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax</li>
</ul>
 To arrange a confidential discussion on this position please contact Jo Collis-Heavens - <a href="mailto:jo.collis-heavens@reading.gov.uk" target="_blank">jo.collis-heavens@reading.gov.uk</a> 
Closing Date: Friday 25 July 2025 Interview Date: week commencing Monday 4 August 2025
Interview Process: Presentation &amp; Interview
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

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