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<p>Our Border Control Facility on the Sevington site, near junction 10A of the M20 provides the customs and transit checks required for hauliers following Brexit.</p><p>The services at the Border Control Facility are being delivered through functional teams covering 24 hour and 7 day week pattern of operation and we are looking for an officer to manage assigned staff in the service.</p><p>You will have extensive experience in food control as you will be responsible for acting as lead signatory for fishery products and composite goods along with:</p><p>Conducting Official Controls including carrying out checks on imports of products of animal origin and high risk food not of animal origin.<br>Undertaking checks of organic food, illegal unreported and unregulated fishing, animal composites and other relevant controlled goods.<br>Managing assigned staff within the service and take lead responsibility for aspects of Border Control Post work.</p><p>To make an effective contribution to the development and achievement of the Ashford Border BCP health protection and business objectives it is essential that you have MSc, Degree or Diploma in Environmental Health and Certificate of Registration with the Environmental Health Registration Board EHRB (CIEH).</p><p>In addition you will have extensive enforcement experience covering a wide range of food areas including inspection of premises, monitoring and food sampling plus prosecution experience, along with experience in:</p><p>Operational and/or technical lead role within a food related service<br>Managing of people &amp;/or and resources including performance management</p><p>As an employee of Ashford Borough Council you will have the opportunity to work with other environmental health professionals across the organisation to broaden your experience. </p><p><strong>For an informal discussion about this role please contact Karis Valli on 01233 330204. </strong></p><p>Click to view a <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ashford.gov.uk%2Fmedia%2Fadxitemo%2F7039a-7040a-7041a-7042a-principal-port-health-officer-oct-2025.docx&amp;data=05%7C02%7CJudy.janson%40ashford.gov.uk%7C3d54f56ed43648884adc08de0bdaecb0%7C66a338a5cfb74d1e9354d346e02c3a75%7C0%7C0%7C638961232207110285%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=JtIfR1Qpx33Vw4fd%2BAf3Xl3OQacXwD%2FmUWujj0GKVvU%3D&amp;reserved=0" target="_blank">Job Description</a></p><p>We can offer VISA certificates of sponsorship for this role. Please contact <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a> for more information.</p><p><strong>When Applying</strong>: Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><p><strong>When submitting an application form</strong> - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

Ashford Borough Council

Principal Port Health Officer

<h4>Apprenticeships and careers: grow your future with TCH </h4>29 October 2025<h4>Related Posts</h4><p>Whether you’re looking for work experience or are interested in an apprenticeship, Town &amp; Country Housing is the perfect place to start your career in housing. </p><p>Check out this video with Billy, one of our Customer Service Advisor Apprentices, to find out more about his experience of joining TCH as an apprentice. </p><p>And if you’re already a housing professional, or have transferable skills that could help you become one, we’d love to hear from you. </p><p>Find out more about what it’s like to work t at TCH and browse current vacancies on our <a href="https://tch.org.uk/jobs-and-careers/%5d" target="_blank">jobs and careers page</a>. </p>Posted in <a href="https://tch.org.uk/category/apprenticeship/" target="_blank">Apprenticeship</a>, <a href="https://tch.org.uk/category/latest-news/" target="_blank">Latest News</a><h4>Related Posts</h4><h4><a href="https://tch.org.uk/2025/10/29/free-childcare-hours-are-expanding-from-september-2025/" target="_blank">Free childcare hours are expanding from September 2025</a></h4>29 October 2025<h4><a href="https://tch.org.uk/2025/10/29/awaabs-law-what-it-means-for-you/" target="_blank">Awaab’s Law: what it means for you</a></h4>29 October 2025<h4><a href="https://tch.org.uk/2025/10/03/rent-card-issues/" target="_blank">Rent card issues</a></h4>3 October 2025<h4><a href="https://tch.org.uk/2025/10/15/are-your-personal-belongings-covered/" target="_blank">Are your personal belongings covered?</a></h4>15 October 2025<h4><a href="https://tch.org.uk/2025/10/13/joining-hands-joining-hearts-in-maidstone/" target="_blank">Joining Hands Joining Hearts in Maidstone</a></h4>13 October 2025





<ul></ul>

Town and Country Housing

Apprenticeships and careers: grow your future with TCH 

<h4>About the role</h4><h4>Role Summary</h4><p>To deliver high quality business administration support to the corporate business which will be wide-ranging, including:</p><ul><li>General Administration</li><li>Diary management</li><li>Point of contact for external stakeholders</li></ul><h4>Salary:</h4><p>£39,264</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I’ve been with TCH for 25 years, with 16 in the role of Property and Development Director and the last 2 as Managing Director. This is an exciting time for TCH and I’m looking for someone who can work with me to achieve our Corporate Strategy ambitions by, providing better services for our residents, being better together with our colleagues and better homes and places."</p><p>Colin Lissenden</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>To put in place and maintain systems that ensure the Managing Director’s office is effective and runs smoothly.</li><li>To run the Managing Director’s diary and arrange for conference bookings and travel as necessary.</li><li>Manage all diary commitments to maximise effectiveness, ensuring the MD is properly briefed for meetings.</li><li>To act as the ambassador for the MD and be able to liaise professionally with staff, Board Members and external parties.</li><li>Anticipate the MD’s needs e.g. preparing to enable them to make the best use of their time.</li><li>To be able to always maintain confidentiality and a professional manner.</li><li>To work with the MD in producing high quality presentations for the Board, internal use, and outside organisations.</li><li>To proactively draft correspondence for the approval of the MD.</li><li>To log and co-ordinate MP constituent enquiry responses on behalf of the MD.</li><li>To manage internal/external complaints, drafting responses on behalf of the MD.</li><li>To arrange management meetings to include the co-ordination of agendas. The current standard meetings are:</li><ul><li>Executive Management Meetings</li><li>Major Projects Group</li><li>Leadership Meetings</li></ul><li>Produce high quality minutes, and professionally presented documents using a range of packages and in line with corporate standards.</li><li>To co-ordinate the agenda for Staff Briefings and ensure they run smoothly and are recorded.</li><li>To organise internal and corporate events as requested.</li><li>To work with the MD to ensure Board reports are of a high standard and meet deadlines.</li><li>To carry out research as requested.</li><li>Maintain efficient, accessible filing systems, processing invoices for payment.</li><li>To monitor budgets, informing the MD of potential over/under spends.</li></ul><p>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Qualification at a degree level or a relevant professional qualification - Essential</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>A proven record of experience of providing PA service in Housing environment - Essential</li><li>Experience of providing excellent internal and external customer service working in a diverse office environment - Essential</li><li>Evidenced high standards in written work and communication - Essential</li><li>Ability to recognise, understand and support the needs of a busy Executive Director and corporate requirements of a business and able to adapt communication styles appropriately - Essential</li><li>Intermediate level IT skills in Word, Excel and Outlook - Essential</li><li>Able to attend evening meetings if necessary - Essential</li><li>Flexible and positive when dealing with conflicting priorities - Essential</li><li>Ability to produce quality PowerPoint presentations - Desirable</li></ul><h4>Behaviours</h4><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 12 November 2025</p><h4>Interview Date:</h4><p>Friday, 14 November 2025</p><a href="https://prteam.typeform.com/to/EQ5fQZVn" target="_blank">Apply now</a>





<ul></ul>

Personal Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9225/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9226/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9229/JDPS_Home_Visiting_Officer.docx" target="_blank">JDPS_Home_Visiting_Officer</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p><strong>Housing Home Visiting Officer</strong></p>
<p><strong>Location: </strong>Muriel Matters House, Hastings (hybrid working available)</p>
<p><strong>Salary: </strong>£27,254 – £31,022 (Grade 8)</p>
<p><strong>Contract: </strong>Indefinite, full-time (37 hours)</p>
<p></p>
<p><strong>The Role:</strong></p>
<p>As a Housing Home Visiting Officer, you’ll deliver a vital service that prevents homelessness before it happens. Working closely with residents, families, and partner organisations, you’ll carry out home visits, assess housing needs, mediate with relatives and landlords, and help people access safe and sustainable housing options.</p>
<p>This is a varied and rewarding role where no two days are the same. You’ll have the autonomy to make a real impact while being supported by a collaborative and experienced housing team.</p>
<p><strong>Key Responsibilities: </strong></p>
<ul>
<li>Conduct home visits to households at risk of homelessness.</li>
<li>Assess the suitability of current living arrangements and explore options to prevent homelessness.</li>
<li>Work with families, friends, landlords, and agencies to resolve housing disputes and delay or prevent evictions.</li>
<li>Support people to access housing options, including private renting and social housing.</li>
<li>Maintain clear case records and liaise with internal teams to support homelessness assessments.</li>
<li>Actively promote housing solutions and alternatives to temporary accommodation or bed and breakfast placements.</li>
<li>Monitor cases and conduct follow-up visits to ensure positive outcomes are sustained.</li>
</ul>
<p><strong>About You:</strong></p>
<p>Qualifications</p>
<ul>
<li>GCSE English (Grade 9–4 / A–C) or equivalent.</li>
</ul>
<p>Experience</p>
<ul>
<li>Significant experience in a housing-related support role, or at least two years in an advisory role working directly with customers.</li>
</ul>
<p>Knowledge</p>
<ul>
<li>Understanding of the causes of homelessness and ways to prevent it.</li>
</ul>
<p>Skills &amp; Abilities</p>
<ul>
<li>Excellent communication, negotiation, and problem-solving skills.</li>
<li>Ability to work independently, manage a varied caseload, and remain calm under pressure.</li>
<li>Confident using Microsoft Office and maintaining accurate case records.</li>
</ul>
<p>Other Requirements</p>
<ul>
<li>Full clean driving licence and access to a vehicle.</li>
<li>Ability to travel across the borough for home visits.</li>
</ul>
<p><strong>Why join us:</strong></p>
<p>From Hastings Castle’s cliff-top views to the Old Town’s independent shops and cafés, Hastings is a brilliant place to build your career. Our offices are on the seafront within walking distance of Hastings Station (direct to London and Brighton). We’re committed to the town’s social, economic, cultural and environmental regeneration, and to a culture of equality, diversity and inclusion where people can be themselves and thrive. We support healthy work/life balance and hybrid working.</p>
<p><strong>Benefits include:</strong></p>
<ul>
<li>Local Government Pension Scheme (employee contribution rate for this salary band currently 6.5%).</li>
<li>27 days’ annual leave (rising with service) plus bank holidays; Christmas closure (retain up to 4 days).</li>
<li>Flexible working and supported hybrid arrangements (role-dependent).</li>
<li>Employee Assistance Programme, e-learning hub, mental health first aiders, lifestyle discounts, Cycle to Work, staff parking scheme, free eye tests, and more.</li>
</ul>
<p><strong>Additional Information:</strong></p>
<p>For more information, please see the candidate job pack on our website.</p>
<p><strong>How to apply:</strong></p>
<p>If you’re ready to make an impact in a values-driven council and a vibrant coastal borough, we’d love to hear from you. Apply on Jobs Go Public to join Hastings Borough Council as our next Housing Home Visiting Officer.</p>
<p>We welcome applications from all sections of the community and are an equal opportunities employer.</p>

Housing Home Visiting Officer

<p>Tunbridge Wells Borough Council is a high performing, innovative local authority located centrally between London and the South Coast and offers an attractive environment in which to live and work. The Council developed a Strategic Plan 2024-32 which includes a number of exciting projects that will attract growth and investment to secure the future of the borough. We have 39 elected members and the Council has an excellent reputation for engaging with our Parish and Town Councils, local communities and associations.</p><p>This is a high profile, challenging and exciting position that supports the Council in its community leadership role and preparation for Local Government Reorganisation. The Head of Policy and Governance is responsible for maintaining the Council’s reputation in relation to running smooth and well executed elections. </p><p>The position is responsible for ensuring that Councillors are supported in their decision-making within the Council’s governance arrangements, as well as supporting the provision of a member led Overview &amp; Scrutiny function which focuses on positive outcomes for the borough. </p><p>For you to be successful in this role, you will need to establish effective and collaborative working relationships with Councillors and partner organisations. The successful candidate will ideally have experience of working within local or central government. You will need to be politically aware, have great management and organisational skills, able to motivate and lead others while at the same time manage your own workload including researching and producing reports to a very high standard.</p><p>Additional benefits include 32 days annual leave (increasing to 35 after 5 years Local Government service), membership of the Local Government Pension Scheme, as well as valuable ongoing training opportunities for your own professional development.</p><p>For more information and to see a detailed list of responsibilities and person criteria please open the Job Description and Person Specification documents below. For an informal discussion about this post, you can contact Lee Colyer, Director of Finance, Policy and Development, on 01892 554 132. </p><p><br></p><p><strong>This is a politically restricted post</strong></p><p><strong>What we offer:</strong></p><ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: <strong>32</strong> days annual leave (increasing to <strong>35</strong> days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking.</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul><p><strong>Equal Opportunities</strong></p><p>Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.</p><p><strong>Safeguarding</strong></p><p>The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.</p><p>For more information and to see a detailed list of responsibilities and person criteria please open the Job Description and Person Specification documents below. For an informal discussion about this post, you can contact Lee Colyer, Director of Finance, Policy and Development, on 01892 554 132. </p><p><strong>Closing Date: 3 November 2025</strong></p><p><strong>Interview Date: 6 November 2025</strong></p>





<ul></ul>

Tunbridge Wells Borough Council

Head of Policy and Governance

<h4>About the role</h4><h4>Role Summary</h4><p>To be the first point of contact with our customers, ensuring customer satisfaction in line with our service strategy, working as part of a team to provide a comprehensive customer experience.</p><h4>Salary:</h4><p>£26,817</p><h4>Hours of Work:</h4><p>35 per week</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I have been with TCH 15 years, and the colleagues I work with have made it such a great place to work. I really love what we do for our residents and enjoy being part of the Customer Services Team. </p><p>In Customer Services we are the front-line team taking the initial calls and enquiries from residents, regarding everything from ASB to Repairs. Every call is different, and the team have incredible knowledge on many different topics. It is so rewarding working with such great colleagues and seeing the ways in which we can help our residents. </p><p>Emma Browning, Customer Services Team Leader</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Ensure effective customer contact is achieved within set timescales, and in line with policy and procedure, using all communication platforms, including taking telephone calls and responding to e-mails/webchats.<br>•Respond to online customers general/ repairs enquiries and provide standard written responses in line with guidance.<br>•Taking customer repairs calls, diagnosing issues &amp; booking repairs appointments.<br>•To maintain accurate and timely record keeping.<br>•Participate in training, following identification of needs through a training needs analysis.<br>•Take an active role in the implementation of new customer service initiatives.<br>•Participate in projects and working groups at the request of the Customer Services Manager.<br>•Assist the Customer Services Manager in the implementation of policies and processes aligned with a good customer experience, with a view to improving performance by listening to and acting on customer feedback.<br>•Assist with the creation and review of processes for the customer services team and ensure processes are adhered to.<br>•Ensure full business continuity is achieved by providing cover for the operation where necessary, this may include working in any of our offices from time to time.<br>•Apply professional curiosity to help identify if residents' have circumstances which may make them potentially vulnerability and if they have additional support needs; signpost to internal and/ or external support services.<br>•Promote resident engagement opportunities and capture resident feedback to support our resident engagement objectives, with a view to continuous improvement.<br>•Effectively liaise with other departments/staff/outside agencies as appropriate.<br>•Provide day to day facilities cover as needed. </p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<br>•This role may involve visiting other offices from time to time </p><p>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•GCSE or equivalent education - Essential<br>•Willingness to work towards and appropriate CIH qualification - Essential </p><h4>Key Skills &amp; Competencies</h4><p>•Office administration experience - Essential<br>•Customer service experience - Essential<br>•Microsoft Office experience - Essential<br>•Knowledge of housing policy and procedure, including diversity, equality and inclusion, and an understanding of housing associations - Desirable</p><h4>Behaviours</h4><p>•Calm, confident, and approachable manner - Essential<br>•Excellent communication skills, face to face, in writing and via telephone - Essential<br>•Ability to think and act quickly in a pressurised environment - Essential<br>•Proven ability to negotiate outcomes and solve problems - Essential<br>•Experience of using own initiative to implement and improve work systems - Essential<br>•Ability to prepare and interpret numerical data and to explain to others - Essential<br>•Proven ability to plan and manage own workload - Essential<br>•Ability to work well as part of a team - Essential<br>•Desire to provide excellent customer service - Essential<br>•Resilience when dealing when difficult situations - Essential</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 5 November 2025</p><h4>Interview Date:</h4><p>Monday, 10 November 2025</p><a href="https://prteam.typeform.com/to/WwhwQcVi" target="_blank">Apply now</a>





<ul></ul>

Customer Service Advisor

<h4>About the role</h4><h4>Role Summary</h4><p>To work as part of the Housing Options Team, providing administrative assistance and support to ensure the effective and efficient allocation of housing resources in accordance with customer needs and relevant policy and procedure.</p><h4>Salary:</h4><p>£27,900</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>“I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager. </p><p>Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! </p><p>Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)“</p><p>Debbie Green - Housing Options Manager </p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Co-ordinate the issuing of and assist residents or their representatives to complete Notice to End Tenancy forms; ensuring the relevant notice period is adhered to. </li><li> Provide guidance to Customer Service Advisors on end of tenancy processes and issues. </li><li> Ensure that the relevant Housing Options Officer, Neighbourhood Housing Manager, and Income Manager are aware that Notice to End Tenancy has been given. </li><li> Request pre-void inspections and timescale for completion or issue pre-void information pack as appropriate. </li><li> Load properties on relevant Housing Management System. Tenant Termination and Lettings (TTL) management system for finance to assess re-let rent. </li><li> Ensure all due to be void properties are recorded on the relevant systems. </li><li> Ensure arrangements are in place for prompt return of keys by liaising with outgoing tenant, next of kin or other representative and other TCH teams as required. </li><li> Ensure returned keys are recorded and distributed to Contractors promptly to minimise void turn-around times. </li><li> Terminate rent accounts on relevant Housing Management System on receipt of keys from tenants. </li><li> Manage the list of void properties due to be void, in void works and ready to let (but not re-let) and ensure status is regularly updated. </li><li> Produce regular and ad hoc reports as required to include void and due to be void properties for the weekly void meeting, temporarily unavailable, out of management and long-term void reports for the Asset Management Group meeting. </li><li> Attending the voids meeting with the Housing Options Manager and co-ordinating through systems and issuing update to the Housing Options Officers, Tenancy Management, Support Officers, and all other relevant parties. </li><li> Liaise with Contractors to ensure TCH are provided with the necessary certification to be able to relet properties; co-ordinate and manage return of keys, issue of paint packs and gas and electrical safety certificates. </li><li> Assist with general telephone enquiries from customers and colleagues related to voids and allocations processes, ensuring a prompt informed response to queries. </li><li> Collate and raise purchase orders on the computerised invoice system for Decoration Packs to be issued to new tenants. </li><li> Inform Decoration Pack providers of changes to authorised personnel and maintain an adequate supply of paint pack literature. </li><li> Maintain details of paint packs issued and liaise with finance to ensure the monthly Decoration invoice is verified, approved and goods receipted, to enable payment to be made promptly. </li><li> Use computerised invoice system to code and approve invoices (including heating, lighting, and council tax) for void properties. </li><li> Apply for class B council tax exemptions where relevant and applicable. </li><li> Manage British Gas portal input when properties become vacant, during the void period and when properties are let. </li><li> Assist the Housing Options Manager to provide feedback on properties that are long term voids for the monthly KPI reports. </li><li> Be responsible for ensuring void management systems are set up and maintained and ensure that end of tenancy and void scanning is kept up to date. </li><li> Issue ‘due to be void’ lists to Voids Contractors, Neighbourhood Housing Managers, Income Managers and Housing Options Team. </li><li> Contribute to the review and development of effective voids management systems and procedures. </li><li> Develop good relations and consult with voids contractors and asset management, to ensure smooth management of the void administration process to keep void times to a minimum. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Maths and English GCSEs or equivalent skills/experience. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Working in a customer facing environment with demonstrable customer care skills. </li><li> Providing housing related advice and information (Desirable). </li><li> Processing and recording information accurately in a clear and concise way. </li><li> Ability to store and retrieve data and competent use of Microsoft Office. </li><li> Use of Touchpoint and SharePoint and specialist housing systems e.g. Genero (Desirable). </li><li> Understanding and sensitivity to confidentiality and data protection. </li></ul><h4>Behaviours</h4><ul><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Communication - Able to communicate effectively, clearly and sensitively, verbally and in writing with people having a broad range of roles and capabilities. </li><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. </li><li> Relationship Management - The ability to interact and build productive relationships internally and externally. </li><li> Resilience - Demonstrates resilience in pressured and stressful situations. </li><li> Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 12 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 19 November 2025</p><a href="https://prteam.typeform.com/to/lZYXEahr" target="_blank">Apply now</a>





<ul></ul>

Housing Options Administrator

<p>Are you ready to take the next step in your planning career? We're looking for a highly motivated and experienced Senior Planning Officer to join our Development Management team.</p><p><strong>About the Role</strong></p><p>As a Senior Planning Officer, you’ll manage a varied and challenging caseload with minimal supervision. You’ll be responsible for assessing and determining planning applications and appeals, engaging in pre-application discussions, and contributing to enforcement actions. You’ll also represent the Council at Planning Committees, public inquiries, and hearings, ensuring high-quality outcomes that align with our strategic objectives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess planning proposals and prepare detailed reports and recommendations.</li><li>Conduct site visits and manage applications under delegated powers or via Planning Committee.</li><li>Lead pre-application discussions and provide clear, timely advice.</li><li>Present reports to Members’ Working Parties, Committees, and external organisations.</li><li>Liaise with internal departments, external bodies, and the public to ensure compliance and collaboration.</li><li>Investigate breaches of planning control and contribute to enforcement actions.</li><li>Prepare and present appeal statements and act as professional witness at hearings and inquiries.</li><li>Support the Head of Planning Services in delivering a responsive, customer-focused service.</li><li>Respond to Freedom of Information and Environmental Information Regulations requests.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>At least two years’ experience in Development Management or planning policy.</li><li>Proven ability to handle complex planning proposals and appeals.</li><li>Strong negotiation, analytical, and organisational skills.</li><li>Excellent written and verbal communication, including report writing and public presentations.</li><li>In-depth knowledge of planning legislation and guidance.</li><li>Eligible for membership of the Royal Town Planning Institute (RTPI).</li><li>Proficient in IT systems including Word, Outlook, and PowerPoint.</li><li>A proactive, team-oriented attitude with the ability to work independently and meet deadlines under pressure.</li></ul><p><strong>This is a politically restricted post</strong></p><p><strong>What we offer:</strong></p><ul><li>Financial: An attractive basic salary within a clear pay structure </li><li>Holiday Entitlement: <strong>26</strong> days annual leave (increasing to <strong>29</strong> days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking.</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul><p><strong>Equal Opportunities</strong></p><p>Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.</p><p><strong>Safeguarding</strong></p><p>The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.</p>





<ul></ul>

Senior Planning Officer 

<p>We’re growing our Development Management team and have an exciting opportunity for a <strong>Team Leader</strong> to join us at this pivotal moment.</p><p>With the upcoming adoption of the <strong>Tunbridge Wells Local Plan</strong> and the <strong>Town Centre Plan</strong>, we’re preparing for a busy and rewarding phase — and we’re looking for an experienced planning professional who’s ready to take on a leadership role.</p><p><strong>Why this role?</strong></p><p>You’ll lead a dedicated team of seven officers, working alongside another Team Leader and reporting to the Development Manager. This is a chance to shape and support some of the borough’s most significant developments — including major allocated sites — while guiding and mentoring a talented team.</p><p>You’ll be involved in:</p><ul><li>Allocating caseloads and managing your own planning applications</li><li>Overseeing performance, outputs and report writing</li><li>Attending and presenting at committee meetings (some outside standard office hours)</li><li>Helping ensure we meet performance targets and maintain high-quality, consistent decisions</li></ul><p><strong>What we’re looking for:</strong></p><ul><li>Experience supervising or mentoring others in a planning or development management setting</li><li>A collaborative, supportive leadership style</li><li>A passion for delivering good design and positive planning outcomes</li></ul><p>We’ll support your growth with <strong>training, coaching and mentoring</strong> — because we believe in developing our people.</p><p><strong>This is a politically restricted post</strong></p><p><strong>What we offer:</strong></p><ul><li>Financial: An attractive basic salary within a clear pay structure. <strong>In addition to your salary, receive a sign-on payment of £5,000</strong> (50% paid on completion of probation and 50% at 18 months) This is for new staff joiners to TWBC, not internal applicants.</li><li>Holiday Entitlement: <strong>26</strong> days annual leave (increasing to <strong>29</strong> days after 5 years continuous Local Government service) plus three additional days in December and bank holidays.</li><li>Employee Assistance Programme: The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.</li><li>Free staff parking.</li><li>Pensions: Membership of the Local Government (CARE – Career Average (Revalued Earnings) Pension Scheme – Employer contribution of 19.7%.</li><li>Hybrid: The Council operates a hybrid working model with minimum 2 days working in the office.</li><li>Personal Development: Invaluable training opportunities for continuing professional development.</li><li>Take a look <a href="https://tunbridgewells.gov.uk/council/jobs/whats-it-like#:~:text=a%2520great%2520pension%2520scheme%2520(including,car%2520loans" target="_blank">here</a> at all the additional benefits that we offer.</li></ul><p><strong>Equal Opportunities</strong></p><p>Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.</p><p><strong>Safeguarding</strong></p><p>The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.</p>





<ul></ul>

Development Management Team Leader

<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Voids Clearance Driver Labourer</p>
<p><strong>Reports to:</strong> Voids Supervisor</p>
<p><strong>The Role:</strong> As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two man assistance works.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
    <li>Operating a clearance vehicle, loading and unloading of material</li>
    <li>Removing contents from void addresses and tipping this at the waste management site</li>
    <li>Performing cleaning duties on a void property, to assist the management team</li>
    <li>Recording and submitting accurate data using relevant business systems electronic devices</li>
    <li>Affording excellent customer service to client representatives</li>
    <li>Arranging purchase of materials required to deliver the works in a planned and efficient manner</li>
</ul>
<p>Comply with safeguarding policy and H&amp;S standards at all times. Operating within the company's occupational road risk policies and procedures.</p>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential:</strong></p>
<ul>
    <li>Previous experience in a similar role</li>
    <li>Full UK driving licence</li>
</ul>
<p><strong>Desirable:</strong></p>
<ul>
    <li>Social Housing Experience</li>
    <li>Previous experience in Voids or Property repairs/maintenance</li>
</ul>
<p><strong>Additionally:</strong></p>
<ul>
    <li>You must possess a high degree of manual dexterity as there will be frequent use of hand tools</li>
    <li>You may be required to work at height or uneven ground</li>
    <li>You must also be able to work within a confined space, without restriction</li>
</ul>
<p><strong>How to apply:</strong> We currently have a vacancy available in covering all our areas in Kent and East Sussex. Please complete our application form by clicking on the link below.</p>
<p><strong>Clearance Drive and Labourer Application Form</strong></p>





<ul></ul>

Clearance Driver / Labourer

<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Repairs Supervisor<br><strong>Reports to:</strong> Production Manager</p>
<p><strong>The Role:</strong> As the Supervisor you will lead the team of trades people and sub-contractors in undertaking the required works to the highest possible standard, covering properties across various locations around the Tunbridge Wells area. As the Supervisor, you will motivate, coach and retain our tradespeople and ensure commitment, outstanding workmanship and performance in line with KPI's.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
<li>Liaise with all operatives in team and scheduler, deal with issues that arise.</li>
<li>Check and monitor Follow Ons. Approve/decline and ensure process is being followed. Any follow Ons to have materials, attendance and timeframe agreed and next appointment agreed with customer through the scheduler.</li>
<li>Review and monitor No Accesses and ensure process has been followed. Operatives should phone ahead.</li>
<li>Monitor operative diaries for start/finish times, productivity, ensure working hours are fulfilled.</li>
<li>Ensure operatives are using PDAs correctly - Photographs and audit notes are being added and that jobs are completed down in real time as and when done. Monitor times spent at suppliers and feedback wasted time with schedulers.</li>
<li>Ensure that any materials required have been ordered, assist where necessary.</li>
<li>Review vehicle movements on RAMs/Telematics.</li>
<li>Issue any permits to work as necessary (hot work, ground penetration, electric tool use).</li>
<li>Report any and all accidents within 24hrs. Ensure support is given to Customer Care team in dealing with complaints/disrepair.</li>
<li>Weekly full review of diary with scheduler and follow up on material orders.</li>
<li>Carry out pre-inspections/surveys as needed. Carry out a minimum of 2 WIP checks per week with operatives.</li>
<li>Provide feedback from the weekly productivity report.</li>
<li>Ensure all 240v electrical tools are PAT tested and added to register 110v 3 monthly, cordless battery chargers annually.</li>
<li>Carry out vehicle inspections with all operatives in team.</li>
<li>Carry out access equipment checks and added to register.</li>
<li>Ensure all operatives have the correct PPE available to them as designated by the company. Ensure all operatives have the correct tools as issued and that condition is checked. Minimum 10% post inspections on all completed work in the month.</li>
<li>Undertake Tool box Talks, ensuring attendee lists and discussion points are documented and saved accordingly. Ensure Operatives daily, weekly, monthly tasks are being carried out.</li>
<li>Be initial point of contact for all operatives in your team and their spokesperson.</li>
<li>Deal with investigations if required for operative and complaint issues. Complete all RTWs on day of return following sickness. Communication to be verbal, not texted.</li>
<li>Manage annual leave requests ensuring that only a minority are off at any one time.</li>
<li>Review and identification of training needs for operatives in team to include specialisms e.g. PASMA, TETRA etc. Conduct monthly 1-2-1 with them and document key items. Check they are ok and have healthy conversations about mental health.</li>
<li>Manage HR issues through to conclusion. Provide cover for other supervisors when on annual. Authorisation of operative expenses.</li>
<li>Build relationships with the schedulers and guide/feedback from the operatives.</li>
<li>Work to understand/develop correct van stock to increase FTF. Champion Safeguarding as we can support customers by raising concerns to TCH.</li>
<li>Disrepair jobs - follow Do's and Don'ts.</li>
<li>Compliments and complaints to be fed back immediately to operatives.</li>
</ul>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential:</strong></p>
<ul>
<li>Excellent communication skills</li>
<li>Excellent leadership skills</li>
<li>Excellent dispute resolution skills</li>
<li>Experience of supervising teams</li>
<li>Good understanding of building maintenance</li>
<li>IT literate</li>
</ul>
<p><strong>Desirable:</strong></p>
<ul>
<li>Social Housing experience</li>
<li>City and Guilds to appropriate level</li>
<li>Experience of PDA's use</li>
<li>'Can do' attitude</li>
<li>Proactive Professional approach with high standards</li>
</ul>
<p><strong>How to apply:</strong> This is role is a 12 month fixed term contract and you will be covering North Kent. Please complete our application form by clicking on the link below.</p>
<p><a href="#">Repairs Supervisor Application Form</a></p>





<ul></ul>

Repairs Supervisor

<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Customer Services Planner<br><strong>Reports to:</strong> Senior Planner</p>
<p><strong>The Role:</strong> To liaise with operational Managers, Supervisors and operatives to ensure compliance with contractual service standards. To efficiently appoint work, supporting operatives to achieve productivity targets. To deliver an effective maintenance service which results in customer satisfaction in line with contractual KPIs/Measures.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
    <li>Assist in the effective delivery of the service operation by optimising the use of, principally, direct labour and specialist subcontractor resources available and develop and implement robust and effective procedures to achieve contract requirements.</li>
    <li>Be responsible for works scheduling/planning, ensuring the correct trades are allocated, that they are provided appropriate appointment slots for the type of work and that the appointments are managed geographically to be travel efficient.</li>
    <li>Promote and maximize 1st time fix.</li>
    <li>To ensure all works orders received are scheduled immediately upon receipt via the mailboxes, portal and interactive planner and thereafter completed within target timescales leading to delivery of contractual key performance indicators.</li>
    <li>Monitor systems to ensure appointments made are kept by the workforce, all system administration including completions, rejected appointments and contractor information and report appointment failings immediately to the manager.</li>
    <li>Monitor all workflows and identify follow on works to ensure that they exceed no more than 5% of overall WIP target.</li>
    <li>Ensure all works are scheduled in a timely manner with the appropriate resource allocated.</li>
    <li>Report any trends to manager for system review.</li>
    <li>Production, monitoring and communication of WIP to include routine and voids works versus target.</li>
    <li>A clear commitment to a customer-centred service and continuous improvement.</li>
    <li>Work with Supervisors and Managers to provide feedback relating to operative conduct, absence, performance including PDA usage formed from daily checks.</li>
    <li>Coordinate appointments where multiple trades or subcontractors are required to attend.</li>
    <li>To work in conjunction with the allocated Supervisor review diaries, ensuring that works are ready to commence pending materials, tests and overall timescales to optimise service delivery and productivity.</li>
    <li>To fully assist and co-operate colleagues in the progress and investigation of complaints, effectively deal and respond to queries and complaints from tenants, staff, and residents relating to services and service delivery.</li>
    <li>Liaise with the client to ensure all relevant databases are up to date.</li>
    <li>Assist with the collation of supplies and material information from our approved suppliers and record cost data appropriately.</li>
    <li>Ensure consistent and pro-active approach to role at all times, carrying out other duties as may be required from time to time in order to maintain an efficient operation of all aspects relating to the needs of the team.</li>
</ul>
<p><strong>TCH Repairs</strong> (additional training will be provided as required)</p>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential criteria:</strong></p>
<ul>
    <li>Previous Planning/Scheduling experience.</li>
    <li>Planning/Scheduling experience.</li>
    <li>Confident using Microsoft Excel, Word and Outlook.</li>
    <li>Be able to work as a team and independently.</li>
    <li>Ability to communicate effectively both verbally and in writing.</li>
</ul>
<p><strong>Desirable Criteria:</strong></p>
<ul>
    <li>Previous experience in social housing repairs and maintenance.</li>
</ul>
<p><strong>How to apply</strong><br>You'll be based at the Head Office in Tunbridge Wells, Kent. Please complete our application form by clicking on the link below:</p>
<p><a href="https://prteam.typeform.com/to/opW2uuH7" target="_blank">Application Form</a></p>





<ul></ul>

Customer Services Planner

<p><strong>TCH REPAIRS</strong></p>
<p><strong>Head Office</strong><br>Monson House, Monson Way, Tunbridge Wells, TN1 1LQ</p>
<p><strong>Role:</strong> Electrician</p>
<p><strong>Reports to:</strong> Electrical Supervisor</p>
<p><strong>The Role:</strong> As an Electrician you will be responsible for carrying out all aspects of maintenance and repairs on all electrical engineering services as required, ensuring all work is undertaken to a high standard with the minimum of Supervision. You will take ownership of work, aiming for 'First time Fix' on all jobs whilst remaining within budget and time parameters. An Electrician also operates within company Health and Safety guidelines and remain up to date with technical and legal requirements of your skill areas.</p>
<p><strong>Accountabilities:</strong></p>
<ul>
<li>Installing, servicing and maintaining electrical systems and appliances in accordance with the current Edition of The IET Wiring Regulations</li>
<li>Installation, repair, inspect &amp; test electrical installations and have the ability to fill in correctly, the appropriate Electrical Certificate or Electrical Condition Report</li>
<li>Carry out EICRs and remedial upgrades to void properties, carry out day to day repairs.</li>
<li>Completing reactive maintenance work as per the specification;</li>
<li>Advising Supervisor in a timely manner when other trades are required</li>
<li>Working in partnership with other operatives to complete projects.</li>
<li>Completing daily work sheets detailing work undertaken and materials used after each job undertaken</li>
<li>Recording and submitting accurate timesheets corresponding with booking sheets,</li>
<li>Working in a timely and productive manner to complete projects.</li>
<li>Affording excellent customer service to client representatives</li>
<li>Arranging purchase of materials required to deliver the works in a planned and efficient manner.</li>
<li>Comply with TCHR safeguarding policy and H&amp;S standards at all times</li>
</ul>
<p><strong>Essential and Desirable Criteria</strong></p>
<p><strong>Essential:</strong></p>
<ul>
<li>C&amp;G 2360 Part 1&amp;2 Electrotechnical Competences plus the NVQ 3 Certificate 2356 with Technical Certs L2&amp;3 plus the NVQ 3 Certificate or NVQ 3 2356 certificate</li>
<li>C&amp;G 18th Edition Certificate</li>
<li>C&amp;G 2391</li>
<li>Full UK driving license</li>
</ul>
<p><strong>Desirable:</strong></p>
<ul>
<li>Unvented Hot Water Certificate</li>
<li>Water Regulations Certificate</li>
<li>Part P</li>
<li>JIPB H&amp;S Test Certificate with Current JIBP card</li>
<li>Testing &amp; Inspecting Certificate C&amp;G 2377</li>
<li>PAT Certificate</li>
</ul>
<p><strong>How to apply:</strong> We currently have a vacancy available in West Kent covering Tunbridge Wells and surrounding areas. Please complete our application form by clicking on the link below.</p>
<ul>
<li><a href="#">Electrician job application form</a></li>
</ul>





<ul></ul>

Electrician

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8614/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8615/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8619/Street_Cleansing_Operative_JDPS__Oct_25_.doc" target="_blank">Street_Cleansing_Operative_JDPS__Oct_25_</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p><strong>Street Cleansing Operative</strong></p>
<p><strong>37 hours per week (7 day working pattern on a rota basis between 6am-10pm) </strong></p>
<p><strong>£25,583 per annum</strong></p>
<p>The successful candidate will undertake, either individually or as a member of a team, general duties relating to street &amp; beach cleansing to ensure that a high standard of cleansing is maintained across Hastings and St Leonards.</p>
<p>The ideal candidate will have experience in a similar street cleansing role, working outdoors and with the ability to operate a wide range of street cleansing equipment.</p>
<p>Full details and requirements for the role can be found in the job description and person specification.</p>
<p>The closing date is 31/10/2025.</p>
<p>Interviews will be held week commencing 03/11/2025.</p>

Street Cleansing Operative

<p>Are you ready to kick-start your career in public service while gaining a nationally recognised qualification? Ashford Borough Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our team as a Business Support Apprentice.</p><p>This role is ideal for someone looking to develop a strong foundation in business administration while contributing to vital services that support our community.</p><p>As a Business Support Apprentice, you will provide essential administrative support across a wide range of services including:Private Sector Housing<br>Licensing<br>Environmental Protection<br>Infectious Diseases<br>Skin Piercing<br>Public Health<br>Food Safety<br>Health &amp; Safety at Work<br>Insurance</p><p>You will be responsible for responding to customer enquiries via phone and email, along with Data inputting as well as:</p><p>Report preparation<br>Supporting licensing and insurance processes<br>Assisting with financial procedures and procurement<br>Liaising with internal teams and external agencies<br>Helping to maintain accurate records and databases<br>Contributing to website updates and service improvements</p><p>You will need to be committed to personal development as you will be required to study for Level 3 Business Administrator Apprenticeship where full support will be provided to help you succeed in your training and development.</p><p>Learn more about the qualification here <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgingernuttraining.co.uk%2Fcourses%2Fbusiness-administrator-level-3%2F&amp;data=05%7C02%7CJUDY.JANSON%40ashford.gov.uk%7Cac1742889f2745304cfe08de00cd65c3%7C66a338a5cfb74d1e9354d346e02c3a75%7C0%7C0%7C638949079356574621%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=LAVWofm20DB1oiFJ7s8GE3cwFwtyqQ3G9Y4VkWL95UQ%3D&amp;reserved=0" target="_blank">Business Administrator - Level 3 | Ginger Nut Training</a></p><p>It is essential that you have strong IT skills, especially Microsoft Office, excellent communication and customer service skills, as well as:</p><p>Having the ability to work as part of a team and follow instructions<br>Being organised, reliable, and able to manage multiple tasks</p><p>If you already have experience in customer-facing roles and have a familiarity with local government or administrative environments then that would be desirable.</p><p> For an informal discussion about the role please contact Shelly Greenwood, Business Support Team Leader on 01233327</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/v43actqp/7134a-business-support-apprentice-oct-2025.doc" target="_blank">Job Descripiton</a></p><p><strong>When Applying</strong> - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





<ul></ul>

Business Support Apprentice

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8412/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8413/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8414/Revenues_and_Benefit_Officer_JDPS_-_Generic_2025.doc" target="_blank">Revenues_and_Benefit_Officer_JDPS_-_Generic_2025</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p><strong>The Role:</strong></p>
<p>An exciting opportunity has become available to join the Revenues and Benefits team at Hastings Borough Council.</p>
<p>The Revenues and Benefits team is responsible for the timely and accurate assessment of Housing Benefits and Council Tax Support claims in accordance with legislation/local scheme and service performance targets and the billing and recovery of Council Tax ensuring that collection rates and targets are achieved.</p>
<p>The ideal candidate will already have experience of working in a Revenues and Benefits environment and be eager to work across both the Revenues and Benefits services.</p>
<p><strong>About You:</strong></p>
<p>You will be a self-motivated and proactive individual educated to GCSE level equivalent (an IRRV Level 3 qualification or above is desirable but not necessary) and have:</p>
<ul>
<li>A strong understanding of Housing Benefit and Council Tax legislation.</li>
<li>Experience of working in a Revenues and Benefits environment.</li>
<li>Experience of using NEC Revenues and Benefits software.</li>
<li>Excellent communication and organisational skills.</li>
<li>Resilience and the ability to work calmly under pressure.</li>
<li>A flexible and collaborative approach, with the ability to manage competing priorities.</li>
</ul>
<p><strong>Why Work for Us?</strong></p>
<p>This role comes with:</p>
<ul>
<li><strong>Generous annual leave entitlement starting at 27 days annual leave rising to 32 days after 5 years, 35 days after 10 years and 37 days after 15 years. </strong></li>
<li><strong>Flexible working scheme to support you in achieving a good work/life balance. </strong></li>
<li>
<strong>Hybrid working – you can work from home to suit your personal circumstances attending the office as and when required. </strong>
</li>
<li>Membership in the Local Government Pension Scheme (LGPS).</li>
</ul>
<ul>
<li>Access to lifestyle discounts and employee assistance programmes.</li>
<li>Professional development through our e-learning hub.</li>
<li>Cycle-to-Work scheme and more!</li>
</ul>
<p><strong>For more information about the role, please see the attached Candidate Job Pack.</strong></p>

Revenues and Benefits Officer- Generic

<p>We are seeking a highly skilled and motivated Compliance Manager to lead our Compliance Team in delivering safe, high-quality housing across the borough. This is a pivotal role in supporting our commitment to affordable housing and carbon reduction, ensuring our housing stock meets all statutory and regulatory standards.</p><p>You will be responsible for overseeing all major and minor compliance areas, including:</p><p> Fire Safety</p><p>Gas Safety</p><p>Electrical Safety</p><p>Water Hygiene</p><p>Lift Maintenance</p><p>Asbestos Management</p><p>Along with ensuring that all buildings are safe, compliant, and supported by up-to-date statutory documentation you will be expected to implement cyclical testing, servicing, and maintenance programmes as well as:</p><p>Leading procurement of compliance contracts and specialist testing services.</p><p>Maintaining accurate records using MRI Asset Management and True Compliance systems.</p><p>Providing strategic reports, and responding to complaints and FOIs.</p><p>To be competent in this role it is essential that you have - Chartered membership of a relevant professional body (e.g., CIBSE, RICS, MCIOB) along with:</p><p>BOHS P405 Asbestos Management qualification.</p><p>NEBOSH Level 6 Fire Safety in Construction.</p><p>Training in ACOP L8, HSG274, and gas safety regulations.</p><p>Proven experience managing a Compliance Team and overseeing all six major compliance areas.</p><p>Strong understanding of CDM regulations and M&amp;E systems.</p><p>Excellent communication, leadership, and contract management skills.</p><p>For an informal discussion about the role please contact Paul Ingram on 01233 330428</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/fr3prjt1/6814a-compliance-manager-aug-2025-new-jfdoc-24082025.doc" target="_blank">Job Description</a></p><p>When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





<ul></ul>

Compliance Manager

<p>As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.</p><p>You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:</p><p>Handling online/email requests, officer enquiries, and contractor communications</p><p>Updating customer records and ensuring accurate data management</p><p>Taking incoming calls and service requests with professionalism and care</p><p>Raising and prioritising repair jobs while meeting KPIs and service standards</p><p>Supporting invoicing and customer satisfaction surveys</p><p> For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:</p><p>Being a confident communicator with strong written and verbal skills<br>Skilled in multitasking and managing competing priorities<br>Proficient in Microsoft Office and IT systems<br>Having the ability to work independently and collaboratively within a team<br>Previous experience in an administrative or customer service role</p><p>At Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development.</p><p> Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a></p><p>For an informal discussion about the role please contact Debbie Phillips on 01233 330596</p><p>When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





<ul></ul>

Customer Services Agent - Repairs

<h4>About the role</h4><h4>Role Summary</h4><p>To work with our TCH stakeholders to design, deliver and evaluate user training for IT applications delivered and supported by IT. </p><h4>Salary:</h4><p>£35,412 per annum</p><h4>Hours of Work:</h4><p>35 hours per week</p><h4>Contract:</h4><p>12 month fixed term contract</p><h4>Probation Period:</h4><p>Six months</p><h4>Notice Period:</h4><p>One month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>“I have worked in the IT department for the last 8 years and have made it my mission to raise the profile of the department and services. As the IT Service Delivery Manager I feel I can take this to a new level and bring the quality I have shown in my front line work to the wider business. Do you have the passion and drive to join me on this adventure?"</p><p>Ricky Brown, IT Service Delivery Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Develop and deliver IT training materials on a wide range of software applications (e.g., session plans, user guides, videos, and other interactive content). </li><li> Create impactful resources and update training manuals and handouts, such as user guides, manuals, and hints-and-tips tailored to our staff. </li><li> Support technology change initiatives through tailored training solutions as part of projects and development release cycle and ensuring usage of systems is optimised. </li><li> Maintain relevant business applications knowledge and associated business policies, processes, and procedures. </li><li> Analyse individual and group training needs by gathering information pertaining to work procedures, workflow, and reports, understanding job specific functions and tasks and working directly with users to support adoption, understand the effectiveness of applications and identify opportunities for improvement. </li><li> Design, organise and effectively deliver training courses on IT applications to meet the needs of all staff, using technology and pre-developed learning assets (e-learning, recorded webinars, videos, user guides, etc.). </li><li> Monitor, evaluate and review the effectiveness and quality of training and learning programmes for continuous improvement. </li><li> Develop and maintain strong relationships with stakeholders to support the delivery of IT training services. </li><li> Collaborate with teams and individual stakeholders to enhance processes, identify skill gaps, and deliver innovative solutions. </li><li> Identify business process improvements and liaise with stakeholders to support delivery of business process improvements. </li><li> Operate as an effective member of the team, working within the agreed project delivery methodology. </li><li> Be the Subject Matter Expert for IT systems training, acting in an advisory and supporting capacity for business change projects and initiatives (e.g., training needs analysis, determining most appropriate training delivery methods, etc.). </li><li> Ensure effective communication across the business regarding system usage best practice, training courses and resources available. </li><li> Co-ordinate the administration of training courses, including diary management and database management. </li></ul><h4>General</h4><ul><li> To adhere to equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. </li><li> To work onsite at least 4 days a week but the nature of the role could require a willingness to be flexible and be onsite daily. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE standard or equivalent education. </li><li> Competent user of Microsoft Office packages (Outlook, Word, and Excel). </li><li> Professional training or teaching qualification. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Sound experience of designing, delivering and evaluating training materials and programmes for business applications software (IT training experience). </li><li> Experience of working with in-house development teams, 3rd party application developers and solution providers. </li><li> Experience of designing and delivering IT skills training courses and materials to a wide range of users. </li><li> Good knowledge of project and programme management planning. </li><li> Ability to readily gain in depth knowledge and experience of use of multiple business IT systems and associated business working practices. </li></ul><h4>Behaviours</h4><ul><li> Excellent verbal and written communication skills. </li><li> Able to present and communicate effectively on training related matters to a broad range of technical and non-technical colleagues. </li><li> Strong interpersonal, influencing and negotiation skills. </li><li> Good numerical and analytical skills. </li><li> Proven ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li><li> Proactive approach to solving problems. </li><li> Able to work as an effective team member with minimum supervision. </li><li> Ability to multitask and anticipate assignments while maintaining meticulous attention to detail. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Ability to deal with sensitive information, maintaining discretion and confidentiality. </li><li> Ability to create an environment of trust, fairness, and openness. </li><li> Team player with a passion for technology and the ability to lead and motivate users. </li><li> Able to work with a high degree of autonomy and flexibility. </li><li> Committed to continuing personal and professional development. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 10 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 19 November 2025</p><a href="https://prteam.typeform.com/to/TKgQm06N" target="_blank">Apply now</a>





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IT Trainer

<p>We are looking for a skilled and dedicated General Needs Maintenance Operatives to join our Voids team in our Housing Services. You will play a vital role in improving the quality of life for our tenants by delivering high-standard domestic repairs, enhancing communal areas, and supporting housing management services.</p><p>This is a hands-on role that combines practical maintenance work with tenant engagement, block inspections, and conflict resolution. You will be the face of the Council in our communities.</p><p>You will be responsible for carrying out a wide range of domestic repairs and improvements in tenant homes, including basic carpentry, plumbing, and lock replacement, along with:</p><p>Maintaining and enhancing communal areas such as hedge trimming, weeding, and internal redecoration.</p><p>Conducting block inspections and identifying health &amp; safety or fire risks.</p><p>Supporting urgent repairs and ensuring properties are made safe quickly and effectively.</p><p>Using petrol-powered tools to clear overgrown gardens and communal spaces.</p><p>Assisting with estate inspections and enforcement compliance.</p><p>It is essential that you have a practical mindset, strong interpersonal skills, and a genuine desire to help others and have:</p><p>Good literacy and numeracy skills, with the ability to maintain clear and accurate records.</p><p>Experience in general domestic repairs and home improvements, including basic carpentry and gardening tasks like mowing and hedge trimming.</p><p>A clean driving license and the ability to travel across the borough.</p><p>Confidence in dealing with the general public, including tenants with health conditions or challenging behaviour.</p><p>For an informal discussion about the role please contact Martin Cotton, Voids Supervisor on 0300 0424060</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/fgrcrd4f/7124a-7125a-7126a-general-needs-maintenance-operative-august-2025.doc" target="_blank">Job Description</a></p><p> When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

General Needs Maintenance Operative (Voids)

<p>We are looking an enthusiastic qualified approved electrician to complement our existing planned maintenance team and join our electrical services division.</p><p>The role will principally involve periodic electrical installation condition reports, refurbishments and repairs to electrical installations.</p><p>The ideal candidate will have an all-round knowledge and experience of electrical installations and the wiring regulations together with the right demeanour for working as a team and in occupied properties. The ideal candidate will be conscientious, quality driven and well organised.</p><p>You need to be able to plan your own varied workload but also work as a team member. Candidates should hold the qualifications of BS7671 18TH Edition A2, City &amp; Guilds Level 3 2391: 2391-52 Initial Verification &amp; Periodic Inspection and Testing, 2391-51 Periodic Inspection of Electrical Installations, 2391-50 Initial Verification of Electrical Installations, be computer literate, have good communication skills and be committed to providing a high-quality service to our tenants.</p><p>You will need to hold a current valid driving licence as a company van will be provided.</p><p>For an informal discussion please contact Paul Brooker on 01233 628235</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/czgbb1js/7069a-approved-electrician-feb-2025.doc" target="_blank">Job Description </a></p><p>When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>We offer - Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, and opportunities for training and development.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

21 Full time Jobs in Hastings, UK