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Gas &amp; Water Compliance Officer (P01713) Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service 37 hours per week (hybrid working) With over 9000 homes in our borough, we are proud of our 99.98% gas safety compliance rate – but we can always do better. If you are passionate about making a difference and driving service improvements through effective and robust contract management, we would like to hear from you. As our Compliance Officer (Gas and Water Hygiene), you will take a lead role in managing all aspects of Gas and Water Hygiene work, taking the lead on managing our ongoing programme of upgrades of our boiler replacement programme. Managing a range of contractors, you will oversee small, medium and large-scale projects putting the customer’s needs at the heart of all your projects. Health and Safety must be in the forefront of what you do.Equally, you will ensure policies are adhered to throughout the service and have experience of producing and interpreting KPI's to drive continuous improvements across the contracts. The Ideal Candidate: It is essential you have relevant technical knowledge and experience of managing operational contracts.We are looking for a self-motivated individual with a strategic approach to work and the skills to introduce new ideas and working practices.This role requires Gas Safe Registration or a Level 4 VRQ in Gas Safety Management plus BOHS P901: Legionella Management or an HABC Level 2 Award in Legionella Awareness or equivalent experience. You will need a strategic mind-set, excellent budgetary control experience but most of all the desire to drive improvements, ensure continued high levels of contractor performance and to deliver the values and behaviours set out by the council. About us: Based in the heart of Welwyn Garden City, we offer you a friendly working environment where our staff are valued and heard. Our CORE values guide everything we do -Collaborative, Open, Responsible, Excellent. We offer flexible working to support your work life balance, generous annual leave and the local government pension with an employer contribution of 19.5%. We offer training and development.You will have access to health and wellbeing events and our cycle to work scheme, plus a discount for the local GLL sports facilities. Our full list of benefits can be found here -<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Careers</a> If you would like to build your career with us, apply! We do not offer sponsorship for employment in the UK. Closing date for applications is 7 December 2025. Remote assessments will be held on 10 December 2025. Face to face interviews will be held on 15 December 2025. Keywords: Welwyn Hatfield Borough Council, local government, gas safety, water hygiene, compliance, legionella management, contractors, improvements

Welwyn Hatfield Borough Council

Compliance Officer - Gas & Water (P01713)

Job Title: Digital Services Support Manager Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 per week Location: Stevenage with hybrid working opportunities. Travel across the county will be required from time to time Contract Type: Permanent Directorate: Community Protection<h4>About the team</h4>The Digital Services team are responsible for supporting all applications, infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews<h4>About the role</h4>We’re looking for a proactive and experienced IT Support Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation.The role is a hybrid role that will include onsite attendance at our office in Stevenage on a weekly basisYou will be responsible for:<ul><li>The day-to-day support of all applications, infrastructure and communications equipment</li><li>Management of Service Desk, 2nd and 3rd line engineers</li><li>Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you</li><li>Creating technical designs and specifications</li><li>Delivery of projects within timescales and within budget</li><li>The Incidents and Problems process for Digital Services</li><li>Being an active member of the Change Control Board, Service Reviews and Project meetings</li></ul>You will also be required to provide out of hours escalation support to the out of hours engineers every other week<h4>About you</h4>Essential &nbsp;<ul><li>Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4.</li><li>Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools.</li><li>Proof of management experience, setting objectives and performance management</li><li>Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability.</li><li>Experienced in implementing and maintaining change control processes to support stable and secure service delivery</li><li>Capable of chairing service review meetings with third-party vendors and partners to monitor performance, resolve issues, and drive continuous improvement</li><li>This role requires the ability to travel independently throughout the county including to locations, and during times, where public transport may not be available</li></ul>Desirable<ul><li>Hands-on experience working within Microsoft Azure environments, including familiarity with its services, architecture, and operational best practices</li><li>Experience working with SQL databases, including querying and data management.</li><li>Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features.</li><li>Demonstrated project management experience, including planning, execution, and stakeholder coordination.</li><li>Understanding of public sector procurement processes, including compliance and vendor engagement.</li></ul>Experience in asset management, including tracking, lifecycle management, and reporting.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level 12 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Mark.Green1@hertfordshire.gov.uk" target="_blank">Mark.Green1@hertfordshire.gov.uk</a> for an informal discussion about the role.InterviewDate: to be confirmedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.





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Hertfordshire County Council

Digital Services Support Manager

Job Title: Team Manager - Income &amp; Financial Assessments team Starting Salary: £48,226 progressing to £53,460 per annum Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>We have an exciting opportunity for a motivated and experienced individual to join us as Team Manager for our Income &amp; Financial Assessments team. You’ll lead a team of around 40 staff, overseeing accurate assessments of financial contributions toward care costs. Reporting to the Head of Service or a Senior Manager, you’ll manage up to three Team Leaders, ensuring timely assessments, strong team performance, and effective staff support.<h4>About the role</h4>Main areas of responsibility includeLeadership: Provide clear direction and leadership to the Income &amp; Financial Assessment teams, aligning work with strategic goals.Service Improvement: Lead initiatives to streamline financial assessment processes and enhance debt recovery, with a focus on prevention.Process Design: Collaborate with experts to design services that meet user needs and improve operational efficiency.Communication &amp; Culture: Promote open communication and a strong customer service ethos across the team.Project Delivery: Lead service transformation projects, including process redesign, tech adoption, and staff development to improve reporting and performance.Partnerships: Build and maintain effective internal and external partnerships.Stakeholder Engagement: Manage enquiries from elected officials and key stakeholders with professionalism and insight.Prioritisation: Balance competing priorities while upholding the Council’s RISE principles.Legislative Knowledge: Apply a strong understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.The Income and Financial Assessment Team is undergoing a period of transformation of our processes and practice, maximising existing systems and encouraging digital solutions. You will have a vital role in leading a number of these initiatives<h4>About you</h4>Essential:<ul><li>Degree-level qualification or equivalent experience.</li><li>Leadership experience in a similar role, ideally within income or financial assessments</li><li>Experience in service planning and redesign to improve customer experience.</li><li>Understanding of social care principles and their application in financial processes.</li><li>Excellent communicator with a focus on customer service.</li><li>Track record of leading service transformation and using technology effectively.</li><li>Skilled in building collaborative partnerships with stakeholders.</li><li>Strong problem-solving and prioritisation skills.</li><li>Experience handling enquiries from elected officials and external stakeholders.</li><li>Committed to continuous learning and leadership development.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level Manager job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:jotham.wanyoni@hertfordshire.gov.uk" target="_blank">jotham.wanyoni@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: Week commencing 24 NovemberBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Team Manager

<h4>Field1</h4>Job Title: Customer Coordinator Starting Salary: £27,693 progressing to £31,021 per annum Hours: 37 Location: Stevenage with hybrid working Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi-disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people of Hertfordshire.We are a flexible team that promotes HCCs Ways of Working protocols.<h4>About the role</h4>You will promote and support a strength-based approach to all interventions to maximise independence, health, and well-being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial as will working alongside our visiting CCOs, Social Workers and Occupational therapists.You will work successfully with partners and many other agencies for the benefit of citizens.We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.<h4>About you</h4>Essential<ul><li>Previous experience in a Social Care setting</li><li>Ability to work autonomously as well as part of a team</li><li>Previous experience communicating with vulnerable adults</li><li>Previous experience in customer services involving vulnerable adults</li><li>Empathic and patient when dealing with vulnerable adults</li></ul>Desirable:<ul><li>Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC7 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:yvonne.odita@hertfordshire.gov.uk" target="_blank">yvonne.odita@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Coordinator

Job Title: Customer Service Team Leader Starting Salary: £31,537 opportunity to progress to £34,433 per annum&nbsp; Hours: 37.0 Location: Welwyn Garden City/Hybrid once training has been completed Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Herts FullStop is the UK’s fastest growing education supplier.&nbsp; With everything from stationary to furniture. We proudly serve a wide range of customers across the education and public sectors, including schools, nurseries, local authorities, and other community-focused organisations. We are committed to supporting those who make a difference in the lives of children and families across Hertfordshire and beyond.Our vision is to deliver exceptional customer service that reflects the values of Herts FullStop—reliable, responsive, and community-driven. Our goal is to ensure every customer interaction is positive, efficient, and solution-focused, helping our clients get the resources they need with ease and confidence.As a Customer Services Manager, this role is central to the team’s success. It involves leading by example, supporting team development, resolving escalated queries, and ensuring service standards are consistently met.<h4>About the role</h4><ul><li>Conduct regular 1:1’s, impart information, identify operational issues and share knowledge with the team</li><li>Build individual plans based on training needs identified through 121’s and call observations to ensure that members of the team have the necessary skills to perform their duties to the high standards required.&nbsp;</li><li>Coordinate the professional support to the Herts Full stop customer base, and Customer Account Managers with the goal of driving excellence in customer satisfaction and promoting the organisation.</li><li>Plan resources to ensure that there is sufficient in place to provide a high standard of service to both internal and external customers.</li><li>Recognise and reward good performance within the team and continually motivate and build team morale.</li><li>Analyse telephony reporting and key performance indicators to identify service trends and take proactive steps to address and maximise service delivery on call.</li><li>Manage the provision of a full range of administrative duties, dealing with all customer issues arising via the telephone or the web-platform.</li><li>Manage general matters and more complex correspondence including management of issues raised in the supply chain and pro-active corporate initiatives</li><li>Oversee phone-based customer enquiries and provide required information to internal and external customers to support the business goals.</li><li>Build processes and cross-functional working practice that improves single contact resolutions capability and performance in the team. Enabling the team to deliver a 'One Call Solution’ approach where the end user is at the forefront of what we do and inspiring confidence to our customers</li></ul><h4>About you</h4>Essential:<ul><li>Previous experience from within a fast-paced customer service team</li><li>Team Leadership&nbsp;The ability to inspire, motivate, and guide team members, leading by example to foster a positive team culture</li><li>Coaching &amp; Mentoring&nbsp;Providing real-time support, performance feedback, and development opportunities to help employees grow</li><li>Data Analysis&nbsp;The ability to track and interpret Key Performance Indicators (KPIs) and customer feedback metrics (e.g., NPS, CSAT) to identify trends and inform data-driven decisions for process improvements</li></ul>Desirable:<ul><li>Time Management &amp; Organization&nbsp;The ability to prioritize tasks, manage workloads efficiently, delegate effectively, and meet deadlines in a fast-paced environment</li><li>Experience with Multi-Channel Support&nbsp;Familiarity with managing customer interactions across various platforms like live chat, phone, and email</li><li>Proactive Mindset&nbsp;Anticipating customer needs and potential issues before they escalate, and suggesting improvements to processes or services</li></ul>As a Team Leader you will have greater ability to shape how your team operates and influence outcomes.You will work across multiple teams and services as well as with our external partners.&nbsp; This will build your professional network and give you exposure that will help you learn different parts of the business.We encourage career development and support you in your future career goals.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Corporate Services, level CORP8 job profile. Please locate this via:Job profiles - Corporate servicesTo hear more about this opportunity please contact <a href="mailto:Lucy.Mckelvie@hertsfullstop.co.uk" target="_blank">Lucy.Mckelvie@hertsfullstop.co.uk</a> for an informal discussion about the role.Interview Date: w/c 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Customer Service Team Leader

Job Title: Driver Support Worker Starting Salary: £25,185 (£13.05 per hour) progressing to £25,583 (£13.26 per hour) per annum (pro rata for part time) Hours: 25 and 37 hours per week available Location: Hertfordshire Contract Type: Permanent Directorate: Adult Care Services Are you a confident driver with a caring nature and a desire to support others? As a Driver Support Worker, you’ll do more than just drive, you’ll help adults across Hertfordshire access our day services, where they can engage in meaningful activities, connect with others, and enjoy a change of scenery. Your role is key to supporting independence, wellbeing, and community inclusion—making every journey truly worthwhile.<h4>About the Role</h4>As a Driver Support Worker, you will:<ul><li>Hold a valid UK Driving Licence with Category D1 entitlement (typically present on licences issued before 1997 or obtained via an additional driving test).Ensure vehicles are roadworthy by conducting daily and weekly checks.</li><li>Support individuals with and without mobility equipment in and out of vehicles, using tail-lifts and ramps where necessary.</li><li>Assist with personal care tasks, including bathroom support, mobility aids, and dietary needs (training provided).</li><li>Participate in activities with the people we support, both on and off site.</li><li>Perform manual handling tasks, including bending, crouching, and kneeling.</li></ul><h4>About the Teams</h4>We have vacancies in the following locations:Borehamwood - Borehamwood Day Service - 37 hours per week<h4>About you</h4>Essential:<ul><li>A valid UK Driving Licence with Category D1 entitlement (please check before applying).</li><li>Previous experience driving larger vehicles and working as part of a team.</li><li>A person-centred approach to care, with a commitment to Equity, Equality, Diversity, and Inclusion.</li><li>Physically able to meet the demands of the role.</li></ul>If you’re looking for a role where every journey matters and every day brings the chance to brighten someone’s life, we’d love to hear from you. Join our dedicated team and help create meaningful moments for adults across Hertfordshire—one ride at a time.We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC4 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:ed.davis@hertfordshire.gov.uk" target="_blank">ed.davis@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: This is an ongoing advert, and interviews will be arranged as and when applications are receivedBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





<ul></ul>

Driver Support Worker

Job Title: SEND EHC Coordinator Location: Hemel Hempstead or Stevenage with travel across Hertfordshire Starting Salary: £34,434 pa with the opportunity to progress to £37,280 per annumHours: 37 per week Contract: PermanentThings are changing in SEND for Hertfordshire County Council. We are making SEND everyone's business.Do you want to make a positive impact and be part of that change? We’re continuing to invest in our statutory SEND workforce.<h4>About the role</h4>The Education Health &amp; Care Coordinator (EHC Coordinator) role is highly process-driven. The role involves managing and processing EHC plans within a complex legal framework to tight timescales. It involves implementing legal requirements as part of a meticulous review of documents, then creating, reviewing and amending plans. Whilst the role does involve communication and ongoing dialogue with practitioners, parents and carers, this is primarily related to statutory processes. The role involves virtually no direct interaction with children or young people.Being an EHC Coordinator, you’ll be delivering casework that coordinates professionals across education, health and care as well as the family, to deliver EHC assessments, plans and reviews to time and high quality, with a focus on improving outcomes for children and young people.​ This includes:<ul><li>Developing the highest standards of achievement and inclusion for children and young people with SEN through effective casework within the policy and budget framework of the Council, ensuring a focus on preparing for adulthood from the earliest ages.​</li><li>Taking responsibility for the preparation of information for parents, children, young people and schools, which provides the right information at the appropriate time, in a simple to use way, which engages partners in understanding what our responsibility is to children, families and schools. ​</li><li>Managing and processing statutory casework within legal and internal timelines ​</li><li>Working collaboratively with professionals across education, health and care services​</li><li>Ensuring effective case management, integrated working practice and successful outcomes for children.​</li><li>Participating in resource decisions, taking the lead where appropriate, for example decision making processes relating to whether or not assessment or plans are written, or whether specialist provision is agreed, ensuring that resource decisions are in line with local authority policies, procedures and eligibility criteria. This could include chairing or attending panel meetings.​</li><li>Participating, as required, in a range of meetings with other professionals and​parents/carers in relation to individual children with complex needs, including representing Children’s Services at annual review, chairing reviews, attending and chairing multi-agency meetings as appropriate.​​</li><li>Contributing to the development of policy, procedures and provision for children with SEN children’s needs, which includes maintaining an up-to-date knowledge relating to SEN casework, changes to national legislation and departmental policies, and supporting induction/training and support to all team members.​​</li><li>Inputting and maintaining accurate and comprehensive database records as required and participate in the Local Authority’s systems for monitoring and quality assurance for children and young people known to the EHC assessment and review team.</li></ul><h4>About the teams</h4>EHC coordinators will be aligned to one of several functional teams supporting either assessment processes, review processes or resolution and reconciliation processes.We have opportunities for you to specialise in:<ul><li>Early Years SEND: responsible for children age 0-5 (up to and including reception year) with an EHCP </li></ul><h4>About you</h4>Essential:<ul><li>Knowledge of the SEND Code of Practice and the Children and Families Act 2014.</li><li>Educated to A level or equivalent</li><li>Previous experience working with early years to deliver SEND provision or experience with other stakeholders including parents, education, care and health</li><li>Excellent communication skills</li><li>The ability to work to deadlines and under pressure</li><li>High level of literacy to support good case recording and quality EHC plans.</li><li>Hold a current driving licence and have access to a vehicle for work</li></ul>Desirable:<ul><li>Previous experience with casework management&nbsp;</li></ul>This job role is within the&nbsp;Health and Social Care Family, level HSC9&nbsp;job profile. Please locate this via:&nbsp;Job profiles - Health and social careBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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SEND EHC Coordinator

Job Title: Leaving Care Personal Adviser Starting Salary: £34,434 progressing to £37,280 per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type: Fixed Term Directorate: Childrens ServicesPlease note we have x2 vacancies:<ul><li>Full time - Permanent Role - Hemel Hempstead</li><li>Full time - 2 year Fixed Term Role - Stevenage</li></ul>Please state in your application which role you are applying for.<h4>About the team</h4>We have 2 exciting opportunities within the Care Leavers Team as Leaving Care Personal Advisors, to support young people transitioning from being Children Looked After to Care Leavers.Leaving Care Personal Advisors provide fundamental support, advice and guidance in a range of areas to ensure young people access a smooth transition into adulthood and to have the skills and knowledge to thrive throughout their future.<h4>About the role</h4>As a Leaving Care Personal Advisor, you will work with young adults who are Care Leavers alongside a range of statutory and community services to ensure the best outcomes for those we work with. This includes;<ul><li>Working in line with statutory responsibilities set out in the Children (Leaving Care) Act 2000 and the guidance supporting the Children and Social Work Act 2017.</li><li>Holding responsibility for a case load of Care Leavers from the age of 18 to 25.</li><li>Assessing young people’s needs and acting as lead professional, developing clear pathway plans and risk assessments, involving other agencies where appropriate.</li><li>Engaging in effective multi agency working, developing collaborative relationships with agencies, and coordinating support i.e. mental health, substance use, homelessness.</li><li>Engaging with and providing support for young people, including those with significant additional needs to identify and address barriers to personal development, learning and work, particularly during periods of transition.</li><li>Providing direct support to young people preparing to leave care, in order to ensure a smooth and positive transition to independent living.</li><li>Working with young people and their significant others, including family members/carers and others, to enable them to contribute to maximising the young person’s potential.</li><li>Working to agreed targets, monitoring the progress of young people on caseload through regular review, recording data on relevant management information systems to appropriate timescales and standards, producing reports and correspondence as required.</li><li>Keeping up to date with relevant updates in legislation, guidance, policy and procedures in relation to Care Leavers and issues which impact on them i.e. housing, cost of living.</li></ul>The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.<h4>About you</h4>Essential:<ul><li>Knowledge of child development, adolescence, social, emotional and mental health needs</li><li>Knowledge/experience of working with care leavers, young people and/or families</li><li>Knowledge of current legislation and guidance relating to safeguarding children and adults</li><li>Experience of multi-agency working with various statutory agencies.</li><li>Ability to build trust, engage and safeguard young people and families; including those that may be parents.</li><li>Ability to use structured assessment tools and plan interventions</li><li>Ability to communicate effectively (in both written and verbal forms) with young people, their families, and other professionals</li><li>Effective skills in organisation, time management and in managing a complex workload</li><li>Competent in using ICT packages relevant to the role to store and present information</li><li>Commitment to own continuous professional development and best practice</li><li>Hold a full driving licence and access to your own vehicle.</li></ul>Desirable:<ul><li>Knowledge of working with Care Leavers within a formal working environment.</li><li>Understanding of transition to adulthood and of Child Looked After processes.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC9 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact: - Nazneen Arif (<a href="mailto:nazneen.arif@hertfordshire.gov.uk" target="_blank">nazneen.arif@hertfordshire.gov.uk</a>) for the 2 year Fixed Term Role - Stevenage- Joanne Black (<a href="mailto:joanne.black@hertfordshire.gov.uk" target="_blank">joanne.black@hertfordshire.gov.uk</a>) for the full-time permanent Role in Hemel HempsteadInterview Date: 25th and 26th November Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Leaving Care Personal Adviser

Job Title: Business Support Team Leader - Inclusion, Skills &amp; Education Starting Salary: £42,839 opportunity to progress to £47,181 per annum per annum (pro rata for part time) Hours: 37.0 Location: Stevenage Contract Type:&nbsp;Permanent Directorate: Resources<h4>About the team</h4>Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.<h4>About the role</h4>The Team Leader will:<ul><li>Be responsible for overseeing delivery of business support functions to services within the (CS) Spoke which includes line managing 7 Business Support supervisors responsible for 50+ business support staff.</li><li>Set longer term work priorities within the CS Inclusions, Skills &amp; Education area</li><li>Work closley with the Business Support CS Spoke Manager to plan and align support to all services maintaining management responsbilities in terms of setting standards and ways of working to drive consistency of approach and offer</li><li>Challenge existing practices, champion change and act as a role model for managers and staff.</li><li>Project planning to deliver results across a range of project and areas.</li><li>Be responsible for the management of diverse workloads, with multiple deadlines and customers.</li><li>Manage use of complex systems and processes and coach others to use them for best results.</li></ul><h4>About you</h4>Essential:<ul><li>Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.</li><li>Previous line management experience</li><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Previous ability to ensure deadlines are met with high accuracy in written correspondence</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment.</li><li>Ability to plan the work priorities of teams over a longer term, as well as short term</li><li>Enthusiasm and pride in your work are qualities we welcome.&nbsp;</li><li>Experience in notes and minute takin</li><li>Previous experience in research and recommendation reports</li></ul>Desirable:<ul><li>Experience in delivering training</li><li>Experience in dealing with complaints</li><li>Experience and understanding of HR policies and procedures.</li><li>Project planning &amp; delivery</li><li>Change Management experience</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:Job profiles: Business support servicesTo hear more about this opportunity please contactJodi OSullivan: <a href="mailto:jodi.osullivan@hertfordshire.gov.uk" target="_blank">jodi.osullivan@hertfordshire.gov.uk</a>for an informal discussion about the role.Interview Date: 24 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Business Support Team Leader - Inclusion, Skills & Education

Job Title: Senior Service Finder Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 Location: Hemel Hempstead Contract Type:&nbsp;Permanent Directorate: Adult Care Services<h4>About the team</h4>At the Brokerage Solution Team, we work closely with over 40 teams across Hertfordshire’s Health and Social Care services—including Adult Disability and Older People’s Services, 0-25 Together, Gateway, Specialist Mental Health for Older People, and Hospital Teams. We also partner with Adult Mental Health, Sensory Services, and Children’s Services to ensure the best outcomes for the people we support.As a Senior Service Finder, you’ll play a key role in supporting the BST Management Team with the day-to-day running of our brokerage service. Your work will directly contribute to sourcing high-quality care and support services for individuals across the county.If you're ready to bring your skills, passion, and experience to a team that values impact and innovation, we’d love to hear from you.<h4>About the role</h4>About the role<ul><li>Support the BST team in supervising, motivating, and managing staff performance and wellbeing.</li><li>Oversee daily duty tasks, including triage and work allocation, ensuring effective use of brokerage resources.</li><li>Ensure individuals with Care Act eligible needs receive quality support by liaising with providers and negotiating care costs.</li><li>Monitor team performance, address issues promptly, and ensure adherence to service procedures.</li><li>Manage staff supervision, maintain accurate records, and handle client-related correspondence.</li><li>Support training and development of Flexi and Assistant Service Finders through the PMD process.</li><li>Manage a caseload of complex cases, including financial and commissioning matters.</li><li>Respond to complaints, manage conflict, and escalate issues appropriately.</li><li>Lead projects to improve service areas or brokerage processes.</li><li>Represent brokerage in multi-agency meetings to resolve urgent support needs.</li><li>Analyse internal data to support project work and resolve financial or commissioning queries.</li></ul>Benefits include<ul><li>Opportunities for professional development and career advancement.</li><li>A supportive and inclusive work environment.</li><li>The chance to make a meaningful impact in the lives of individuals in need of care.</li><li>Supportive and friendly management team and peers.</li></ul><h4>About you</h4>Essential:<ul><li>Experience in a social care setting, ideally with supervisory responsibilities.</li><li>Strong leadership, communication, and project coordination skills.</li><li>Confident working with diverse teams, professionals, commissioners, and providers and able to challenge constructively.</li><li>Excellent organisational, IT, and time management skills.</li><li>Proficient in Microsoft Office</li><li>Calm under pressure, with strong problem-solving skills and the ability to manage urgent, complex situations collaboratively.</li></ul>Desirable<ul><li>This role involves working across key HCC sites for meetings and training. Access to a vehicle is desirable, and the ability to travel is essential.</li><li>A Level 4 qualification (NVQ/QCF) in social care, management, commissioning, or a related field is desirable.</li><li>Familiarity with Liquidlogic systems (ACSIS).</li><li>Knowledge of Learning Disabilities and Autism Spectrum Disorder.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:jacqui.madagan@hertfordshire.gov.uk" target="_blank">jacqui.madagan@hertfordshire.gov.uk</a>&nbsp;for an informal discussion about the role.Interview Date: 27 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Senior Service Finder

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HR Advisor (RP0015) Starting salary £41,992 with progression to £45,089 through annual increments subject to satisfactory service (inclusive of outer fringe allowance) 37 hours per week (hybrid working) In this generalist HR Advisor role, you’llsupport the provision of a professional and comprehensive Human Resources service to meet the strategic aims and objectives of the Council. You’ll play a key role insupporting managers by providing expert guidance on matters related to resourcing, employee relations, retention, employee engagement and wellbeing. You’ll produce reports and provide analysis of key HR data for management, committees and for external bodies.You’ll havethe ability to manipulate databases with accuracy and produce accurate data and insights to identify trends to support the development of the organisation.You’ll contribute to the development and continuous improvement of policies, templates and procedures to ensure that the HR service responds to legislative and technical changes and develops and maintains up to date policies and procedures. Ideally you will have experience of and understanding of local government services and employee pay, terms and conditions but other experience in similar fields will be considered.We’re looking for someone CIPD level 5 qualified with significant experience advising managers on complex employee relations matters, and a sound understanding of employment law and the statutory local government service environment.You’ll be an excellent communicator and highly organised with the ability to manage a varied workload to a high standard and tight deadlines and work as part of a small team. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities.We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter.Our full list of benefits can be found here<a href="https://careers.welhat.gov.uk/homepage/8/my-rewards" target="_blank">My Rewards – Career</a>s Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We do not offer sponsorship for employment in the UK. Closing date for applications is 9 November 2025. Remote assessment will be held on 12 November 2025. Face to face interviews will be held on 17 or 19 November 2025. Keywords: Human Resources, Employment Law, HR, Casework, Employee Relations, Absence Management, Policies, Procedure, Welwyn Hatfield Borough Council, Hertfordshire, Local Government.

HR Advisor (RP0015)

Job Title: Assistant Ecology Adviser Starting Salary: £31,536 progressing to £34,433 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Do you want to make a real difference to biodiversity and ecology in one of the UK’s most diverse counties? If so, we’d love to hear from you.We’re looking for an enthusiastic Assistant Ecology Adviser to join our growing expert team of ecologists. You’ll be part of the LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability), working collaboratively across environmental disciplines to ensure ecology is at the heart of planning decisions and growth across Hertfordshire.This is an exciting time to join us, as we implement Biodiversity Net Gain and the Local Nature Recovery Strategy—transformative initiatives that are elevating the role of ecology in planning, placemaking and set against the backdrop of climate change. You’ll help shape the future of our county’s natural spaces, contributing to a legacy of sustainability, ecological resilience and climate mitigation. At the same time, as an Assistant Ecologist, you will be starting the first steps for a rewarding career in ecology, further enhancing your academic knowledge and applying it in a real life situations. You will be provided with training and guidance from our seniors as well as external opportunities on a range of topics such planning principles to botanical ID practice to site visits to Bats and Artificial Lighting courses and species identification.<h4>About the role</h4><ul><li>Supporting the interpretation and assessment of ecological reports, with guidance from senior colleagues.</li><li>Ensuring planning decisions are informed by up-to-date biodiversity legislation, policy and guidance.</li><li>Conducting site visits and ecological fieldwork to assess habitats and inform biodiversity net gain calculations.</li><li>Liaising with planners, developers, landowners and conservation partners to provide ecological advice.</li><li>Preparing reports and contributing to service-level agreements and policy development.</li><li>Responding to public and stakeholder enquiries, helping to raise awareness and understanding of ecological issues.</li><li>Championing sustainability and ecological best practice across the Council’s work.</li></ul> <h4>About you</h4>We’re seeking someone with a strong foundation in ecology or natural sciences, and a genuine passion for the natural world. Whether you’re a recent graduate or have relevant experience, we’re interested in your enthusiasm and commitment to ecological conservation.Essential:<ul><li>A degree (or equivalent) in a natural science or relevant discipline, or equivalent work experience.</li><li>Sound understanding of ecological principles and biodiversity.</li><li>Ability to analyse ecological data and reports, and communicate findings clearly.</li><li>Strong organisational skills and attention to detail.</li><li>Willingness to learn and collaborate with experienced team members.</li></ul>Desirable:<ul><li>Vocational ecological qualifications or working towards protected species licences.</li><li>Experience with biological recording and voluntary ecological networks.</li><li>Familiarity with GIS and ecological databases.</li><li>Understanding of key environmental stakeholders (e.g. Natural England, Environment Agency).</li><li>Understanding and knowledge of the Biodiversity Net Gain</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC8 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:simon.richards1@hertfordshire.gov.uk" target="_blank">simon.richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Assistant Ecology Adviser

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Assistant Support Worker - Oxleys Road, StevenageFull-Time | 37.5 hours per week | Supported Living ServiceAre you passionate about making a real difference in people’s lives? Do you have a caring nature and a desire to support others in achieving independence? If so, we would love to hear from you!At Oxleys Road, we provide a warm, supportive environment for adults living with mental health challenges. Our mission is to empower individuals to live independently and confidently within their community. We also believe in the importance of fun and fulfilment, offering a range of activities to keep life engaging and enjoyable.As an Assistant Support Worker, you will play a key part in helping individuals build essential life skills. Your day-to-day responsibilities will include:<ul>
<li>Supporting with daily living tasks such as:</li>
<ul>
<li>Basic cooking and meal preparation</li>
<li>Laundry and household chores</li>
<li>Budgeting and shopping</li>
<li>Travel training and community access</li>
</ul>
<li>Encouraging independence and confidence</li>
<li>Working both independently and as part of a supportive team</li>
<li>Follow agreed support plans and risk assessments to ensure that we are providing a service that meets each individual’s needs.</li>
</ul>Additionally, you will also be able to:<ul>
<li>Work shifts as part of a rota system which will include weekend and bank holiday working</li>
<li>Perform at least one sleep in per week as part of your shift (allowance of £52.78 paid)</li>
<li>Work as part of a team to deliver an excellent service to the people we support</li>
<li>Be flexible in your approach to work and demonstrate resilience in a challenging, but rewarding environment</li>
<li>Have a commitment to equality and diversity and take a positive approach to supporting people with mental disabilities</li>
<li>It is essential that you hold a full UK driving licence, have access to a vehicle for work purposes and are happy to do sleep-ins. (an allowance for £52.78 per sleep in is paid).</li>
</ul>The BenefitsIn return for your hard work and commitment to our service users, we offer a considerable benefits package. This includes:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£24,570 pa for a 37.5 hour per week contract</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus on top of your basic salary</li>
<li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li>
<li>Ongoing professional development and support to deliver outstanding support</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Employee assistance helpline</li>
</ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Assistant Support Worker

Job Title: Ecology Adviser Starting Salary: £34,433 progressing to £37,280 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>Are you passionate about protecting and enhancing the natural environment? Would you like to play a key role in shaping the future of biodiversity and placemaking across Hertfordshire?We’re seeking an experienced Ecologist to join our friendly and knowledgeable LEADS team (Landscape, Ecology, Archaeology, Development &amp; Sustainability). This is a fantastic opportunity to influence planning and development decisions, ensuring ecological considerations are embedded at every stage.<h4>About the role</h4>As an Ecologist, you will provide expert advice to Hertfordshire’s planning authorities and developers, helping to ensure that biodiversity, habitat protection, and ecological enhancement are central to planning decisions. Your responsibilities will include:<ul><li>Reviewing planning applications and local plans to assess ecological impacts.</li><li>Supporting the implementation of deliver Biodiversity Net Gain and helping to deliver the Local Nature Recovery Strategy.</li><li>Advising on site surveys, mitigation strategies, and opportunities for ecological enhancement.</li><li>Collaborating with planners, developers, and designers to promote nature-positive outcomes.</li><li>Representing the natural environment in policy-making, master planning, and placemaking discussions.</li><li>Engaging with local and national networks, including ALGE and CIEEM.</li></ul>This is an exciting time to join us, as new legislation and strategies are raising the profile of ecology in national and planning government. You’ll have the opportunity to influence real change and contribute to a greener, more sustainable Hertfordshire.<h4>About you</h4>Essential Requirements:<ul><li>Experienced – with at least 18 months in a professional ecological advisory role.</li></ul><ul><li>Degree-level qualification or equivalent experience in ecology or a related field.</li></ul><ul><li>A strong understanding of UK environmental legislation, planning policy, and protected species.</li></ul><ul><li>Strong understanding of Biodiversity Net Gain, Local Nature Recovery Strategies, and protected species legislation.</li><li>Experience and familiarity in habitats assessments, surveying and reports.</li></ul><ul><li>Passionate about promoting the value of the natural environment in planning and development.</li></ul><ul><li>Excellent written and verbal communication skills and speak confidently to a range of audiences.</li><li>Comfortable working across teams and organisations to deliver shared goals.</li><li>Ability to negotiate and take a pragmatic approach to ecological outcomes.</li></ul><ul><li>Manage multiple priorities and meet deadlines.</li></ul><ul><li>Full UK driving licence.</li></ul>Desirable:<ul><li>Postgraduate qualification in ecology, biology, or environmental planning.</li><li>Experience with GIS and ecological data analysis.</li><li>Familiarity with biological recording networks and stakeholder organisations (e.g. Natural England, Environment Agency).</li><li>Understanding of how nature and culture intersect in placemaking and policy.</li><li>Have a working knowledge of the planning system.</li><li>Evidence of any relevant conservation and/or habitat management experience.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC9 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:daniel.phillips@hertfordshire.gov.uk" target="_blank">daniel.phillips@hertfordshire.gov.uk</a> or <a href="mailto:Simon.Richards1@hertfordshire.gov.uk" target="_blank">Simon.Richards1@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Ecology Adviser

Job Title: Handyperson Starting Salary: £24,413 per annum&nbsp; Hours: 37 Location: Stevenage Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>Do you enjoy and have experience in property maintenance and repairs? We are looking for a handy person to join our team, who will be working within short break service for adults with various disabilities, staff office areas and other onsite buildings used by staff and people we support.<h4>About the role</h4>The handy person’s role is to ensure the buildings, outside areas and environments are:<ul><li>Meet H&amp;S and HCC requirements</li><li>Well maintained</li><li>Fixtures and fittings are in good order and areas are in good state of decoration</li><li>Residential areas are homely</li></ul>Other general job responsibilities:<ul><li>Plan and prioritise tasks</li><li>Working from a folder where staff detail jobs required</li><li>Collection of materials for jobs required</li><li>Driving of our pool car to collect items for repairs and impromptu trips in the pool car required in response to short notice emergencies alongside support staff</li><li>General maintenance such as gardening, decorating, carpentry tasks, putting together furniture, window cleaning, changing lightbulbs and salting grounds during cold weather</li><li>Responding flexibly to emergencies during the day</li><li>Use of tools and power tools which are provided</li><li>Working closely with contractors employed by the housing provider</li><li>Good ICT skills to enable reporting of repairs via email and organisation skills to ensure all local records are kept up to date</li><li>Reporting and monitoring repairs both internally and via the housing association according to procedures in place</li></ul>By joining our team, you'll have the opportunity to make a meaningful impact on both the people we support and our staff. Your positive, problem-solving attitude will help ensure our environments are always safe, well-maintained, and welcoming<h4>About you</h4>Essential:<ul><li>Full Driving Licence</li><li>Experience with property maintenance</li></ul>Desirable<ul><li>Knowledge of Health and Safety</li><li>Experience of Painting and Decorating</li><li>Experience with furniture building</li><li>Experience working in a social care setting</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Operational Services, level OPS2 job profile. Please locate this via:Job profiles - Operational servicesTo hear more about this opportunity please contact <a href="mailto:Vicki.Edwards@hertfordshire.gov.uk" target="_blank">Vicki.Edwards@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: week commencing 1 December 2025 Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Handyperson

Job Title: Lead Access Specialist - Vision Impairment Team Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 hours per week, term time only (39 weeks a year) Location: Stevenage or Hemel Hempstead with Countywide travel Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>The Vision Impairment Team provides specialist support to Children and Young People with Vision Impairment (CYPVI), promoting access to education, supporting the development of essential skills for independence and as part of preparation for adulthood.&nbsp;The Vision Impairment Team work closely with families, educators, and other professionals to ensure consistent, person-centred support that enables each CYPVI to thrive both educationally and socially.<h4>About the role</h4>The Lead Access Specialist oversees a team of Vision Impairment Access Specialists supporting children and young people who use Braille. The role includes strategic planning, staff supervision, quality assurance, and specialist training delivery.They also manage a small caseload, ensuring accessible learning through adapted resources and assistive technology.Working closely with Qualified Teachers for Vision Impairment (QTVIs), the Lead Access Specialist promotes inclusive education and best practices in Braille, tactile learning, and assistive tech.Key ResponsibilitiesUnder the supervision and line management of a Lead Teacher for Vision Impairment, you will:<ul><li>Line manage and coordinate the work of Vision Impairment Access Specialists across educational settings.</li><li>Allocate Vision Impairment Access Specialists’ support based on the needs of individual CYPVI using Braille, in collaboration with Qualified Teachers for Vision Impairment (QTVI).</li><li>Research and advise on the most effective assistive technology and software for tactile learners.</li><li>Quality assure Vision Impairment Access Specialists work through observation, feedback, and development of specialist checklists.</li><li>Identify Vision Impairment Access Specialists training needs and deliver tailored mentoring and professional development.</li><li>Lead regular Vision Impairment Access Specialists’ meetings and contribute to strategic planning.</li><li>Deliver high-quality training to school staff on resource adaptation and specialist technology.</li><li>Develop training manuals and guides to support the use of Braille and assistive tools.</li><li>Maintain up-to-date knowledge of vision impairment education and emerging technologies.</li><li>Manage/Carry a small caseload (0.4 FTE), modelling best practice including:</li><ul><li>Modifying and producing curriculum resources into accessible formats.</li><li>Supporting pupils in developing Braille and assistive technology skills.</li></ul></ul><ul><li>Undertake the recruitment of Vision Impairment Access Specialists and be responsible for the induction of Vision Impairment Access Specialists across the County.</li><li>To co-ordinate cover for Vision Impairment Access Specialists, should the need arise.</li></ul><h4>About you</h4>Essential:<ul><li>Full driving licence and access to a vehicle – ability to travel</li><li>Successful completion of Partners in Learning Advanced Certificate (VIEW)</li><li>Successful completion of RNIB Certificate in Contracted Unified English Braille (UEB)</li><li>Successful completion of RNIB Maths Certificate in Contracted Braille (UEB)</li><li>Proven experience supporting learners with vision impairment, particularly Braille users</li><li>Experience of working with children with SEND in an education setting</li><li>Strong knowledge of Braille and tactile learning methods</li><li>Familiarity with specialist technology and software for CYPVI</li><li>Excellent organisational and time management skills</li><li>Ability to lead, mentor, and develop a team</li><li>Ability to model excellent practice and lead by example</li><li>Strong communication and interpersonal skills</li><li>Knowledge of the National Curriculum</li><li>Experience in resource adaptation for CYPVI</li><li>Understanding of inclusive education practices</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.Joining our team means becoming part of a passionate and forward-thinking service dedicated to inclusive education. You’ll have the opportunity to lead specialist practice, shape the future of Braille and tactile learning support, alongside assistive technology, and work collaboratively with professionals who are committed to making a real difference in the lives of CYPVI.This job role is within the Community Services, level COM10 job profile. Please locate this via:Job profiles - Community services<h4>Field6</h4>To hear more about this opportunity please contact <a href="mailto:Rebecca.Payne@hertfordshire.gov.uk" target="_blank">Rebecca.Payne@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Dates:&nbsp;19 November AM - Hemel Hempstead 21 November PM - StevenageBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Lead Access Specialist

Job Title: Lifelong Links Coordinator Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37.0 Location: Countywide Contract Type: Fixed Term - 18 Month Contract&nbsp; Directorate: Childrens Services<h4>About the team</h4>Lifelong Links has been described as a mix of the television programmes “Who do you think you are?” and “Long Lost Families”. Hertfordshire’s Lifelong Links service has been supporting our Looked After children and young people to reconnect with important people since 2017. This could be family and people they already know, those they haven't seen for a while, or relatives they've never met. It could also be a teacher, football coach or former foster carers. Lifelong Links can help a child to develop supportive, stable relationships during and after their time in care providing them with stability, security and a sense of belonging.Lifelong Links is an evidenced based programme, developed by the Family Rights Group. Independent evaluations of the Lifelong Links approach have found positive outcomes for children and young who have participated in Lifelong Links such as improved mental health and wellbeing, improved sense of identity, improved stability in their foster or residential home and a reduced risk of homelessness when they leave care.Hertfordshire’s Lifelong Links Service sits within the Family Group Conferencing Service.<h4>About the role</h4>Lifelong Links Coordinators will work with Looked After children and young people who have been referred to the Lifelong Links service by the Children Looked After, 0-25 and Separated Migrant Children’s Teams. Lifelong Links is child led. The role involves working directly with children and young people using tools such as mobility mapping, genograms and timelines to help them identify people who are important to them. The Lifelong Links Coordinator will have searched for these people with the aim of bringing them together with the child or young person at a Celebration Event to make a Lifelong Links Family Plan aimed at supporting the child or young person’s ongoing relationships with these important people.<h4>About you</h4>Essential:<ul><li>Knowledge of child protection/safeguarding procedures.</li><li>A commitment to anti-discriminatory practices in employment and service provision.</li><li>Experience of undertaking direct work with children and young people.</li><li>High level of computer literacy.</li><li>Commitment to embedding innovative ways of working.</li><li>Excellent communication, listening, liaison and negotiation skills.</li><li>Ability to work flexible hours in line with the needs of the children and young people and their networks. This will include some evenings and some weekends.</li><li>Driving licence and access to a vehicle.</li><li>Willingness to travel outside of Hertfordshire; children and young people may live in foster and residential homes out of county. Family members and others may live outside of Hertfordshire.</li></ul>Desirable:<ul><li>To have delivered the Lifelong Links process as part of the wider delivery of Children and Young People's Services.</li><li>To have worked independently and within agreed time constraints.</li><li>Experience of working with a child-led approach.</li><li>Experience of working in a trauma-informed way.</li><li>Experience and knowledge of working with cared for children and young people living in foster and residential homes.</li><li>Using initiative and a proactive approach to progress and achieve a child or young person’s stated aims.</li><li>To have had experience in working in a partnership with other professionals.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.To help us deliver and promote our Lifelong Links service, we are recruiting Coordinators to join our friendly team. If you do not currently hold a Lifelong Links qualification, we will offer relevant training opportunities.As a Lifelong Links Coordinator, you will need to be self-motivated, dynamic, tenacious and organised. We are looking for our Lifelong Links Coordinators to have the passion to ensure that our cared for children and young people have positive and loving support networks that they can rely on into adulthood.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Hayley Brockwitz (<a href="mailto:hayley.brockwitz@hertfordshire.gov.uk" target="_blank">hayley.brockwitz@hertfordshire.gov.uk</a>)Interview Date: 19th and 20th November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Lifelong Links Coordinator

Job Title: Family Group Conference (FGC) Coordinator Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37.0 Location: CountywidePlease note we have 4 vacancies:<ul><li>2 covering the East and North of the County</li><li>2 covering the South and West of the County</li></ul>Contract Type: Permanent Directorate: Childrens Services<h4>About the team</h4>Hertfordshire has a well-established and accredited Family Group Conference (FGC) Service. We believe that those families open to Hertfordshire Children’s Services should be supported to come together, talk through concerns and find solutions from within their own networks at the earliest opportunity and that FGCs offer this possibility. The FGC is supported and facilitated by a trained and skilled coordinator, who helps the family prepare for the meeting and attends to support.To help us deliver and promote our Family Group Conference service, we are recruiting Coordinators to join our experienced, innovative and friendly team, where reflective, relationship-based and systemic practice is supported and encouraged.<h4>About the role</h4>As an FCG coordinator, you will be coordinating and facilitating Family Group Conferences which will involve direct work with children and families.&nbsp;As a coordinator you will need to be self-motivated, dynamic and organised, with an experience and passion to help empower children and families to come together and create a family plan, to support positive change.&nbsp;This role offers the opportunity to primarily work with and support adolescents and their families experiencing acute distress. &nbsp;&nbsp;<h4>About you</h4>Essential:<ul><li>Experience of working in children social care or a similar setting.</li><li>Experience of and commitment to delivering high quality work for families, children, and young people.</li><li>Direct experience of children and young peoples participation.</li><li>An understanding and ability to manage groups and meetings.</li><li>Ability to understand and manage complex family dynamics and needs of CYP.</li><li>To be able to demonstrate a commitment to the Family Group Conference model of practice, and a knowledge and commitment to a solution focused approach.</li><li>Ability to be flexible in your working hours, evenings and weekends may be required to meet the needs of this role.</li><li>This is an essential car user post. You will be required to provide a car for use in connection with the duties of this post and must be insured for business use.</li><li>Excellent communication skills with the confidence to engage with different partner agencies.</li><li>Proficient use of IT packages such as Microsoft office, excel, word, MS teams, email.</li><li>A commitment to anti-discriminatory practices in employment and service provision.</li></ul>Desirable:<ul><li>A knowledge of Family Group Conferencing would be helpful and if trained, this would be advantageous</li><li>A Social work qualification or professional equivalent qualification. You must be registered with SW England if you are Social Worker.</li><li>Experience of mediation, advocacy, and participation&nbsp;</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC10 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact Anna LeVesconte (<a href="mailto:anna.levesconte@hertfordshire.gov.uk" target="_blank">anna.levesconte@hertfordshire.gov.uk</a>) or Louise Hagger (<a href="mailto:louise.hagger@hertfordshire.gov.uk" target="_blank">louise.hagger@hertfordshire.gov.uk</a>)Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Family Group Conference (FGC) Coordinator

Job Title: Skills Specialist Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time) Hours: 37 Location: Stevenage Contract Type:&nbsp;Fixed Term until 31st August 2026 Directorate: Growth &amp; Environment<h4>About the team</h4>Hertfordshire Futures is a dynamic partnership between businesses and the public sector, driving sustainable economic growth across the county. It is the leading voice for the Hertfordshire’s economy, setting the strategic direction to accelerate business growth, job creation, innovation and investment.The Skills team are responsible for delivery of several flagship skills programmes including: Hertfordshire Opportunities and HOP (Hertfordshire Opportunities Portal), Skills Bootcamps and other skills related projects.&nbsp; The team are responsible for supporting employers to assess their workforce development needs, signpost to local solutions and enable employers to connect with local skills and talent through the Hertfordshire Careers Hub and the Connect to Work programme.&nbsp; The role will be promoting skills across a range of different sectors including professional services, film and TV, hospitality, health and social care, life sciences, technology, construction and the built environment.<h4>About the role</h4>This role is focused on delivering impactful skills-based programmes and initiatives, aligned with strategic priorities and stakeholder needs. You will be responsible for generating employer engagement opportunities and maximising relationships with both new and existing clients. A key part of the role involves managing a caseload of employers, identifying their current and future skills needs, and raising the profile of Hertfordshire’s skills solutions.You will provide an account management service, signposting and facilitating referrals to a wide range of skills, employment, and careers solutions. As a champion of technical education and inclusive employment, you will develop excellent knowledge of the local offer and build strong relationships with Hertfordshire’s skills and employment providers.In addition to core responsibilities, the role may include involvement in cross-functional projects related to skills development and stakeholder relationships within construction and the built environment. This will require the ability to manage projects effectively, communicate clearly with a range of stakeholders, analyse data and monitor and report on progress to support continuous improvement. The role demands strong organisational skills, a proactive mindset, and the ability to work collaboratively across teams and sectors to support strategic goals.This is a varied and rewarding role for someone who thrives on collaboration, innovation and making a real difference to Hertfordshire’s skills landscape.<h4>About you</h4>Essential:<ul><li>Experience in sales, employer engagement, lead generation, and networking</li><li>Ability to develop strong relationships with referral partners, training providers, and employers and be able to facilitate positive change</li><li>Strong level of local knowledge and connection, with the credibility to engage effectively with stakeholders</li><li>A good understanding of the skills and employment landscape including careers education and programmes for residents with barriers to employment, and awareness of challenges and opportunities</li><li>Knowledge and experience of skills solutions available to businesses, including apprenticeships, technical education, employment programmes, and qualifications</li><li>An understanding of the construction industry and developer employment and skills plans would be desirable</li><li>Ability to manage, monitor, analyse data and contribute to cross-functional projects</li><li>Strong organisational skills and attention to detail</li><li>Confidence to represent Hertfordshire Futures programmes at events and promote advocacy to our programmes</li><li>Be able to identify case study opportunities, good news stories and promote opportunities.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Programme and Project, level PRO10 job profile. Please locate this via:Job profiles: Project &amp; programmeTo hear more about this opportunity please contact Claire Scarisbrick, Skills Delivery Manager:&nbsp; <a href="mailto:Claire.scarisbrick@hertfordshirefutures.co.uk" target="_blank">Claire.scarisbrick@hertfordshirefutures.co.uk</a> for an informal discussion about the role.Interview Date: w/c 17th November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the&nbsp;Secondment Form&nbsp;as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Skills Specialist

Job Title: Supported Living &amp; Short Breaks Manager Starting Salary: £48,226 per annum Hours: 37 Location: Stevenage Contract Type: Fixed Term or Secondment opportunity for 9 months Directorate: Adult Care ServicesSecondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>About the team</h4>Scarborough house is a Supported Living and Short Break service offering support to adults with learning disabilities and varying disabilities such as epilepsy, physical disabilities and sensory impairments. The Short Break service is a CQC registered 7 bedded service. The Supported Living service is made up of 3 different Bungalow’s on site supporting a total of 16 adults across the service.The ethos of the service is to enable people who live or stay at Scarborough house to have full and varied lives whilst supporting and promoting their independence.We are currently looking to offer this opportunity to a person who has some managerial experience and wants to further their career in a dynamic setting. The manager is required to oversee the operational management of this service and collaboratively better the lives of the people we support. As the service manager, you will be required to register with the Care Quality Commission, be accountable for ensuring the safe and effective delivery of the service and will be responsible for meeting required standards of staffing, in accordance with the Health &amp; Social Care Act 2008 (Regulated Activities) Regulations 2014.<h4>About the role</h4><ul><li>To manage support for adults with disabilities whilst taking responsibility for all practice and ongoing support planning, ensuring all staff are aware of and meet the requirements of the Care Quality Commission.</li><li>Lead effective communication and liaison with Social Work Teams, Community Learning Disability Teams (CLDT), Health Professionals, Brokerage team, other service managers, and transition teams working with young adults.</li><li>Build positive relationships with people utilising the service, their families and carers.</li><li>Developing and empowering staff to support adults with disabilities, of which, some are extremely complex.</li><li>You will monitor staff performance, provide support, recognise talent, and implement appropriate individual career and development plans.</li><li>Responsible for advising on and developing policies, procedures, and operational systems to reflect the aims and objectives of the service.</li><li>Responsible for personnel and employee relations, including grievances, ill health, and disciplinary procedures. Responsibility for the recruitment and induction of all staff in line with the General Social Work Council Code of Practice and Care Standards Act 2000.</li></ul><h4>About you</h4>Essential:<ul><li>RQF (Formerly QCF) Level 4 in Health and Social Care or equivalent.</li><li>CQC Registration with the service if application is successful</li><li>Managerial experience in a social care setting</li><li>Experience of working within regulatory body frameworks ie CQC or PAMMS</li><li>Experience working with adults with disabilities</li><li>Experience with grievances, ill health, and disciplinary procedures</li><li>Experience with recruitment</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC12 job profile. Please locate this via:Job profiles - Health and social careIf you would like to arrange an informal chat about the role, please feel free to call Karen Matthews, Group Manager on 07812 323049 or <a href="mailto:karen.matthews@hertfordshire.gov.uk" target="_blank">karen.matthews@hertfordshire.gov.uk</a>Interview Date: 19 November 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.<h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Supported Living & Short Breaks Manager

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2 year Fixed Term Contract Ref: IT052 The opportunity has arisen for this vacancy within the Data Team. You will provide a high-quality, front-line specialist service focused on data management and governance. You will assist in maintaining and improving the Council’s data quality, ensuring that information used across services is accurate, secure and reliable. You will be responsible for managing data projects, supporting the implementation of the Council’s data strategy, and helping to deliver a new strategic data platform. You will work closely with colleagues across all services to collect, cleanse, and structure data for reporting and analysis, supporting informed decision-making and operational delivery. We are seeking candidates with proven experience in using Power BI to develop insightful reports and dashboards, and with experience of working with GIS systems to support spatial analysis and data visualisation. The ability to build strong and productive relationships with colleagues and external partners is essential, along with excellent analytical, communication and problem-solving skills. You will have a strong attention to detail and the ability to meet defined performance targets within agreed timescales. A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant . The deadline for applications will be midnight on the closing date shown in the advert details.

Dacorum Borough Council

Data Officer (2 Year Fixed Term)

Job Title: Head of Home Improvement Agency Starting Salary: £61,443 progressing to £68,775 per annum (pro rata for part time) Hours: 37 Location: Countywide Contract Type:&nbsp;Permanent Directorate: Adult Care Services<h4>About the team</h4>The Hertfordshire Home Improvement Agency (HHIA) is a fast-paced, multi-district partnership dedicated to enhancing the quality of lives through home adaptations and improvements.We're an innovative partnership with six districts coming together to provide a service that supports the independence of local residents. Working closely with local and central government, HHIA delivers high-quality services that promote independence and implement best practices.<h4>About the role</h4>This is a unique opportunity for a dedicated and proactive person join our fast-paced DFG adaptations and income generating service. We are looking for a highly motivated, enthusiastic, and organised person, who can deliver consistent high levels of managerial support. You will join a friendly, dedicated and inclusive team.You will be responsible for overseeing the planning, coordination, and execution of home adaptations and improvements, as well as liaising with stakeholders such as local councils, contractors, and the people we support.Key Responsibilities:<ul><li>Plan and manage the service’s operations, monitoring KPI’s to ensure adaptations are delivered on time and within budget.</li><li>Oversee a team of staff and contractors, including recruitment, training, and performance reviews.</li><li>Work with local and central government to secure funding and grants.</li><li>Provide high-quality advice and consultation services to Hertfordshire residents.</li><li>Ensure all work complies with relevant regulations and quality standards.</li><li>Prepare reports and updates for senior management, the Partnership Board and external stakeholders.</li><li>Identify opportunities, develop and implement strategic plans to take the Agency forward.</li><li>Ensure the Agency delivers to the Board’s expectations of quality, timescales and budget spend.</li></ul><h4>About you</h4>Essential:<ul><li>A degree in a relevant field (e.g., Business Management, Engineering) or equivalent experience</li><li>Strong leadership and management skills</li><li>Excellent communication and interpersonal abilities</li><li>Familiarity with home adaptations, Disabled Facilities Grants, building regulations and associated legislation</li><li>Budget management experience</li><li>Problem-solving skills and attention to detail</li></ul> Desirable:<ul><li>Experience of working with people with disabilities or long-term health conditions</li><li>Experience of applied use of social care legislation</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Health and Social Care Services, level HSC14 job profile. Please locate this via:Job profiles - Health and social careTo hear more about this opportunity please contact <a href="mailto:Catherine.Greenlaw@hertfordshire.gov.uk" target="_blank">Catherine.Greenlaw@hertfordshire.gov.uk</a>&nbsp; for an informal discussion about the role.Interview Date:11 or 12 December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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Head of Home Improvement Agency

Job Title: Head of Highways Contracts &amp; Network Starting Salary: £84,421 progressing to £93,565 per annum - pay award pending Hours: 37 Location: Stevenage with hybrid working opportunities available Contract Type: Permanent Directorate: Growth &amp; Environment<h4>About the team</h4>As soon as people go out their front door to go to the shops, visit a friend, have something delivered or travel to work they all rely on the highway service. As a consequence, our elected members, residents and customers are at the centre of everything we do.The postholder leads a large and successful team which affects all the work of the Highways Service. &nbsp;The team has four main functions including:1. &nbsp; &nbsp;Highways Network Management – Delivering the authorities responsibilities and duties under the Traffic Management Act, New Roads and Streetworks Act, enforcement under the Highways Act and Road Traffic Regulations Act.2. &nbsp; &nbsp;Contract Management and Procurement- Managing the full suite of our Highway Contracts with an annual throughput of circa £100million.3. &nbsp; &nbsp;Service Development – Working across the service identifying opportunities for innovation and continual service evolution, including in technology, sustainability, social value and efficiency.4. &nbsp; &nbsp;Customer Engagement – Leading on the engagement with all our customers and members, setting service standards and delivering positive interactions.The team includes approximately 60 directly employed HCC people and further embedded resource provided by our professional services contract with Jacobs.This role is fundamental to the success of the Highways Service, and the postholder will need to develop positive relationships across numerous internal teams, with Members, and with our partners, Jacobs and Ringway. &nbsp;As a Head of Service, the postholder reports to the Director Highways and Strategic Operations and will be part of the Senior Management Board, responsible for the effective leadership, management and performance of the service.Required at an exciting time where we have recently procured our two main highway contracts, you will play a significant role in shaping the future Highway and Transport services in Hertfordshire, especially the areas you are responsible for. You will be the nominated Service Manager within our main contracts and will be accountable for the contract and performance management of the suite of highway contracts, directing provider resource to ensure value for money across the circa £100million per annum highway service.The successful candidate will also fulfil the role of the council’s Traffic Manager, acting independently to ensure we fulfil our responsibilities under the Traffic Management Act 2004, in particular demonstrating parity amongst all works promoters.<h4>About the role</h4><ul><li>Exercise positive, creative leadership to the Highways Service, as part of the Highways Senior Management Board, contributing to the governance of services procured by contract or delivered through partnerships with other public bodies.&nbsp;</li><li>Take the leading role in evolving and reviewing the Service and in managing future transformation.</li><li>You will support, develop, train and motivate four individuals in your direct line management, and oversee the work of over 60 people with a diverse range of skills working in different disciplines.</li><li>As Service Manager ensure all works and services procured through the contracts and deployment of funding deliver service outcomes, demonstrating due diligence, transparency and value for money, whilst identifying, promoting and delivering savings.</li><li>Develop, implement and maintain financial controls across all highways’ contracts. Ensure financial management and payment disciplines are maintained for works, services and staff under the post-holder’s direct and indirect line management control</li><li>Translate policies, strategies and service levels into services and programmes of work, and secure their delivery to meet HCC objectives, whilst providing value for money and customer service.</li><li>Keep contracts for works, services and supplies under review and determine the selection of contractors within framework arrangements. Lead the management and amendment of existing contracts and the development, testing and procurement of replacement contracts as necessary. Lead for Hertfordshire in joint contracting arrangements with other bodies including the Eastern Highways Alliance.</li><li>Keep policies, service levels and technical standards under review so that they comply with the law. Recommend service levels to Members which will meet HCC objectives, as far as resources allow, and having regard to codes of practice and developing best practice</li></ul><h4>About you</h4>Essential &nbsp;<ul><li>Significant demonstratable experience in highways including a thorough understanding of relevant legislation including (but not limited to) the Highways Act, New Roads and Streetworks Act, Traffic Management Act and Road Traffic Regulations Act.</li><li>Comprehensive understanding of current local and national highways and transport issues and associated legislation and practice and the roles and responsibilities of local authorities.</li><li>Demonstrable personnel management and leadership skills, including leading specialist technical functions, multi-disciplinary and collaborative teams and operational units.</li><li>Thorough understanding of contract procurement and management as well as project management processes, including the means to achieve effective and advantageous terms for HCC.</li><li>Familiarity with and proven competence for operating within a political environment.</li><li>Highly developed financial / budget management skills.&nbsp;</li><li>Excellent communications skills, demonstrable in a variety of media and a range of audiences</li></ul>Desirable <ul><li>Recognised degree-level qualification in Highways, Transportation or related discipline or a relevant equivalent, membership of a recognised and relevant professional body</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Organisational Leadership, level 16 job profile. Please locate this via:Job profiles - Organisational LeadershipTo hear more about this opportunity please contact&nbsp; for an informal discussion about the role.Interview Date: Week commencing 8th December 2025Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.





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Head of Highways Contracts & Network

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Support Worker - Lord Alexander House Make a Real Difference Every Day - Join Our Team at Lord Alexander House!We are looking for a compassionate and enthusiastic Support Worker to join our friendly team at Lord Alexander House, a supported living service in the heart of Hemel Hempstead. This is a full-time role (37.5 hours per week), where you will be supporting individuals living with mental health needs, to live independently in their own purpose-built flats.As a Support Worker, you will:<ul>
<li>Provide tailored support to individuals in their own homes</li>
<li>Encourage life skills such as budgeting, shopping, cooking, and cleaning</li>
<li>Follow personalised support plans and risk assessments</li>
<li>Empower people to achieve their goals and live fulfilling lives</li>
</ul>About YouWe are looking for people who are:<ul>
<li>
Caring, reliable, and proactive, with a genuine desire to help others</li>
<li>Able to communicate effectively and adapt to different needs</li>
<li>Comfortable working shifts, including weekends and bank holidays</li>
<li>Experienced in a similar role</li>
<li>Committed to equality, diversity, and person-centred support</li>
<li>Hold a full UK driving licence and have access to a vehicle for work</li>
</ul>Additionally, you will also be able to:<ul>
<li>Work shifts as part of a rota system which will include weekend and bank holiday working</li>
<li>Perform at least one sleep in per week as part of your shift (allowance of £52.78 paid)</li>
<li>Work as part of a team to deliver an excellent service to the people we support</li>
<li>Be flexible in your approach to work and demonstrate resilience in a challenging, but rewarding environment</li>
<li>Have a commitment to equality and diversity and take a positive approach to supporting people with mental disabilities</li>
</ul>It is essential that you hold a full UK driving licence and are happy to do sleep-ins (minimum one per week).Hightown Benefits:<ul>
<li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li>
<li>£25,857 pa for a 37.5 hour a week contract (£13.26 per hour)</li>
<li>We make sleep in payments of at least £52.78 (in addition to your basic pay)</li>
<li>Workplace pension scheme and life assurance of three times your annual salary</li>
<li>Mileage paid for car usage</li>
<li>Fully paid DBS</li>
<li>Annual bonus based on satisfactory performance</li>
<li>Monthly attendance bonus and annual salary and cost of living review</li>
<li>Ongoing professional development and training to help you deliver outstanding support</li>
<li>Employee assistance helpline</li>
</ul>Appointment to this position will be subject to satisfactory right to work, enhanced DBS, reference and medical checks.We are an Equal Opportunities &amp; Disability Confident Employer.

Support Worker

Job Title: Business Support Supervisors Starting Salary: £34,434 opportunity to progress to £37,280 per annum (pro-rata for part-time) Hours: up to 37 hours Location: Hertfordshire Office Base East - Stevenage, West - Apsley Contract Type: Permanent Directorate: Resources<h4>About the team</h4>Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service?  Do you thrive as a team-player and enjoy using your initiative to work independently?Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments.Our Business Support Service is looking for Business Support Supervisors who will be supervising a team within the Business Support service.Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.We have the following vacancies:Children's Services - Child Protection Conference - Stevenage 37 hours -12 months Fixed Term/secondment - Maternity cover for more information contact <a href="mailto:Ian.Drummey@hertfordshire.gov.uk" target="_blank">Ian.Drummey@hertfordshire.gov.uk</a>Children's Services Family Safeguarding East - Stevenage 37 hours Fixed Term/Secondment until December 2026 for more information contact <a href="mailto:diane.pratt@hertfordshire.gov.uk" target="_blank">diane.pratt@hertfordshire.gov.uk</a>Adult Care Services - Safeguarding 18.5 hours - Covering both Stevenage and Apsley for more information please contact <a href="mailto:michele.blackaby@hertfordshire.gov.uk" target="_blank">michele.blackaby@hertfordshire.gov.uk</a>Adult Care Services - Integrated Discharge Service Team - West - Apsley/Watford General Hospital - 37 Hours please contact <a href="mailto:michele.blackaby@hertfordshire.gov.uk" target="_blank">michele.blackaby@hertfordshire.gov.uk</a> <h4>About the role</h4>Business Support Supervisors will:<ul><li>Be responsible for managing a team of business supporty staff to deliver Business Support activities and quality assure their work</li><li>Allocate work within the team based on requests from the Directorate or line manager</li><li>Proactively solve issues within the team, especially related to resource allocation and demand management, and escalate as needed</li><li>Support complex Business Support activities for the Directorate, particularly cross-council tasks, leveraging expereince and knowledge</li><li>Support career development of Senior Support Officers and Support Officers</li><li>Line manage both Senior Support Offiicers and Support Officers</li></ul><h4>About you</h4>Essential:<ul><li>Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities</li><li>Excellent organisational and multitasking skills</li><li>Strong communication and interpersonal abilities with a range of audiences</li><li>The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.</li><li>Proficiency in Microsoft Office Suite and other relevant software</li><li>Experience in working as part of a team in a fast-paced environment</li><li>A proven track record of establishing and improving business processes.</li><li>Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.</li><li>Strong numeracy and literacy skills plus broad experience in area of expertise.</li><li>Enthusiasm and pride in your work are qualities we welcome.</li><li>You will be used to working to tight deadlines and with high accuracy in written correspondence.</li><li>Knowledge of key legislation linked with Children's Services</li><li>A strong background in finance.</li></ul>Desirable:<ul><li>Recognised vocational qualification or degree qualified.</li><li>Experience in the administration of meetings and taking notes actions would be beneficial.</li><li>Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.</li><li>Understanding of HR processes and procedures would be beneficial.</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Business Support Services, level BUS9 job profile. Please locate this via:Job profiles: Business support servicesInterview Date: to be confirmed Benefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Secondment This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.





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59 Full time Jobs in Hertfordshire