Licensing and Service Delivery Manager
Job summary
The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.
This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set outhere.
Job description
The Health and Safety Policy Team is a close-knit, professional and supportive team. It brings together policy, analysis and industry insight to strengthen how rail safety is managed across Britain. We work collaboratively across ORR and with external partners to turn complex issues into clear, practical policy solutions. We are also responsible for the delivery of GB’s statutory train driving licence regime.
The Licensing and Service Devlivery Manager will lead the delivery of the statutory train driving licence service, ensuring train driving licences are issued and renewed accurately, efficiently and in line with legal requirements; act as the main point of contact for train operators and colleagues, providing expert advice and resolving service delivery issues; drive continuous improvements to the Train Driving Licences Portal and related processes, guidance and systems, working closely with operators and external suppliers to deliver a more efficient and user-focused service; support the Head of Team on wider train driving licence activities, including potential legislative reform, helping to shape future policy and regulatory requirements.
This role contributes directly to railway safety and regulatory compliance by ensuring train drivers are appropriately licensed and operators can efficiently meet their legal obligations. By improving systems and processes, the role enhances service quality, reduces administrative burden and supports a modern, effective licensing regime for the rail industry.
Person specification
For key responsibilities please see the attached job description.
Additional Information
At ORR, our hybrid working means that we currently work from our workplace location a minimum of 40% of our working week, although requirements to attend other offsite locations for official business, also count towards this level of attendance. Working arrangements are subject to continuous review.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Leadership
- Working Together
- Making Effective Decisions
Benefits
A Civil Service Pension with employer contribution of 28.97%
Details of our employee benefits can be found in the attached Candidate Information Pack.
Find out what our colleagues have to say about their ORR careers Our people Office of Rail and Road (orr.gov.uk).
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.For information on the selection process, please see the attached Candidate Information Pack and Job Description.Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Emma Darkins
- Email : Emma.Darkins@orr.gov.uk
Recruitment team
- Email : Peopleservices@orr.gov.uk
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact ORR via email: peopleservices@orr.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here: https://civilservicecommission.independent.gov.uk/recruitment/recruitme…Attachments
Licensing and Service Delivery Manager JD Opens in new window (pdf, 144kB)ORR Job Information Pack Opens in new window (pdf, 1954kB)Salary range
- £32,965 - £38,810 per year