field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<h4>Job summary</h4>Britain’s energy system is at a crossroads, and what happens next will affect every energy consumer in the country. Ofgem is now recruiting multiple Senior Policy Managers to help enable consumer-led flexibility and support the transition to an energy system that works for everyone.<br><br>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.<br><br>We’re offering permanent opportunities within the Retail Flexibility and Consumer Experience portfolio, working at the centre of our work to deliver the ambitions set out in the Clean Flexibility Roadmap. This is a chance to contribute to nationally significant policies at a time when flexibility, innovation and consumer participation are central to delivering Clean Power 2030.<br><br>Senior Policy Managers will work across a diverse and fast-moving portfolio, taking ownership of key workstreams, helping shape a policy environment that enables innovation and investment in new products and services, and ensuring consumers are able to participate confidently and benefit fairly from a changing market.<br><br>Operating in a highly collaborative, multi-disciplinary environment, you’ll bring clarity to complexity, champion flexibility and contribute to robust analysis and clear policy direction.<h4>Job description</h4>We’re looking for strong policy professionals who are confident making connections across policy areas. You’ll bring excellent communication skills, the ability to think strategically and critically, and a track record of delivering high-quality work at pace. An understanding of consumer-led flexibility and/or retail energy markets will support your success in the role.<br><br>In return, you’ll join a purpose-driven organisation working on some of the most important challenges facing the energy system today. You’ll contribute to shaping how consumers engage with energy in the future, helping deliver meaningful change that supports fairness, innovation and decarbonisation.<br><br>We have a critical purpose to protect consumers today while building a cleaner, more secure energy system for tomorrow. Join us and help deliver the next phase of consumer-led flexibility across Great Britain.<br><br>Read on and find out more.<h4>Person specification</h4><p>Essential:</p><ul><li>Knowledge or experience of consumer-led flexibility and/or retail market dynamics.<strong> (LEAD)</strong></li><li>Excellent policy development skills, adept at strategic thinking and making connections across policy issues to identify interactions and trade-offs and develop robust direction and solutions.<strong> (LEAD)</strong></li><li>Highly effective at taking initiative to raise the profile of issues and drive forward new areas of policy work. </li><li>Strong written and verbal communication skills, including the ability to communicate complex topics in a compelling and concise way. </li><li>Good time management and prioritisation skills with a strong track record of delivery against challenging deadlines. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Making Effective Decisions</li><li>Working Together</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Chloe Baily</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNzImdmVyaWZ5PWRjNjFhNzE4Y2M0MWM5ZGZiYzcwMDJhODg3NDRhZDUx" target="_blank">445209 Role Profile Opens in new window</a> (pdf, 102kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNzMmdmVyaWZ5PTQ0MzQyZjhhZTYwNDA3ZmJkOGU5YWNmYjA5ODQyZDYx" target="_blank">445209 Candidate Pack Opens in new window</a> (pdf, 669kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNzQmdmVyaWZ5PWExMWI5YWJhN2I4NzRmNTU5ZTVhNGQxY2RmNGI4MjJi" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

OFGEM

Senior Policy Manager-Retail Flexibility and Consumer Experience

Central Scotland Business Manager

<h4>Job summary</h4><p>Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. <br><br>We’re offering a permanent role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. <br><br>You’ll develop and support innovative applications that contribute to green initiatives, as well as taking part in the technical development of projects and implementing new technologies. There’s plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. <br><br>This development role will also give you the chance to support junior colleagues, using your expertise to guide and mentor them, and step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. <br><br>We’re looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, along with a solid understanding of Azure. You’ll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. <br><br>At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. <br><br>We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country.</p><p><strong>SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK</strong></p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Development, maintenance, and support of key Ofgem scheme applications.</li><li> Technical documentation of key Ofgem business applications.</li><li> Technical ownership of application requirements.</li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem.</li></ul><p><strong>Key Stakeholder Relationships </strong></p><ul><li> To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications.</li><li> To work with the IT Infrastructure team to resolve issues with Ofgem business applications.</li><li> To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications.</li><li> To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li><strong>(Lead)</strong> Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns</li><li>Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and <br>Tools (Nunit, Moq, etc)</li><li>A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices.</li><li>Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your anonymised CV. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. </p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by </em><em>[</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjAmdmVyaWZ5PTdjMTgzODIzNGU0M2Y1YmU2NjhiNDNlMTgyYzZmZmU5JnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Role Profile_445230 Software Developer Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjEmdmVyaWZ5PWNhYjRkODUyNjE5OWM2OTAxYTIzZGQ2ZDk5ZjhjNjIzJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Candidate Pack_445230 Software Developer Opens in new window</a> (pdf, 1308kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjImdmVyaWZ5PTA3ZGFhYmIzM2NiNzEzMjI4YjI5NGUwMThlNjhiNTQxJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Software Developer

<h4>Job summary</h4><p>Would you like the opportunity to take on an important role within Scotland’s sole prosecution service, providing support to our lawyers in making recommendations on criminal proceedings in cases? We are looking for people who are motivated by justice with an understanding of law in Scotland to join us in the role of Case Preparer.</p><p>You should be passionate about serving the public interest and supporting victims and witnesses of crime. Organisation and confidence in decisions making will be key; working autonomously and making recommendations based on assessment of all the available evidence; and commitment to meeting the diverse needs of victims and witnesses.</p><p>Case Preparers are typically office based, giving you the opportunity to shadow and learn from other members of the team, whilst developing your knowledge of the role and its responsibilities.</p><p>Whether you are currently undertaking legal studies or share an interest in how crime is prosecuted in Scotland, this is an exciting opportunity to be at the centre of criminal prosecution.</p><h4>Job description</h4><p>SCOPE OF THE ROLE</p><ul><li>To prepare effective and presentable case packages to prosecutors in relation to serious and complex crimes within appropriate timescales</li><li>To recommend to prosecutors, based on evidence, whether cases should proceed to prosecution or be discontinued</li><li>Work sensitively and appropriately with Victims and Witnesses and bereaved relatives.</li></ul><p>ROLE SPECIFIC DUTIES</p><ul><li>Direct, instruct and manage casework investigations with Police and other external agencies, advising where additional evidence is required.</li><li>Assess and review available and actionable evidence to include in cases i.e. witness statements</li><li>Recommend, based on evidence, what charges to make in respect of cases that you determine can proceed to prosecution (subject to agreement from prosecutors)</li><li>Achieve efficiency through digital working, preparing cases in agreed styles and formats, using Microsoft 365 products and other internal digital systems</li><li>Ensure high standards and data handling in relation to cases whilst following process and adhering to required timescales</li><li>Work with colleagues across COPFS to support and ensure vulnerable witnesses are handled appropriately in line with COPFS policies and best practice</li><li>Clearly explain decisions to stakeholders including Crown Counsel, Police Scotland and Victims and Witnesses relating to cases awaiting outcomes (i.e. proceeding to prosecution or discontinued)</li><li>Provide appropriate support to prosecutors</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role.</strong></p><h4>Person specification</h4><h4><a href></a>Person Specification</h4><p>We are looking for applicants with a demonstratable interest in criminal prosecution in Scotland. You should possess a strong knowledge and understanding of the key concepts of work COPFS carry out. We want to hear your motivation to deliver public service and justice, including supporting victims and witnesses of crime, as well as a desire to make a difference and impact in the local community.</p><p>A strong focus on continuous learning and the ability to apply knowledge in criminal law gained from studies or experience would be beneficial. You will encounter witness and victims who have experienced traumatic situations and as such should be able to exhibit resilience in these scenarios, as well as empathy and compassion.</p><h4><a href></a><a href></a>Essential Criteria</h4><p>Please note the competencies referred to in this pack form part of the key essential criteria for the role. Within your assessment you will also be required to demonstrate:</p><ul><li>Reliable legal judgement and an appreciation of legal risk</li><li>Sound analysis, ability to use evidence and research to produce timely and fit-for-purpose recommendations</li><li>Ability to build strong interpersonal relationships both internally and externally, showcasing analytical and problem-solving skills</li><li>Ability to take ownership and effective management of your workload, including autonomous decision-making and discipline in meeting deadlines</li><li>Fluent oral and written communication skills, focusing on clarity and explanation of decision making or recommendations</li><li>Sound knowledge of Microsoft 365 products such as MS Word, MS Outlook &amp; MS Excel</li></ul><h4><a href></a>Desirable Criteria</h4><ul><li>Knowledge and understanding of the work of COPFS and the criminal law system in Scotland</li><li>Background of investigative experience</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><a href="https://recruitment.copfs.gov.uk/ce0697li_webrecruitment/wrd/run/ETREC148GF.open?REQUEST=RET&amp;PROFILE=VACANCY_ID.TVACANCY=5137258lsv&amp;VACANCY_ID=5137258lsv&amp;ACTION_ID=WEB_REC&amp;USESSION=14B23EC71DF556201B5C9F52532D374C&amp;WVID=1659542HTd&amp;LANG=USA" target="_blank">Apply online</a><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you are interested in applying please find further information on the application and selection process in the application pack.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzgmdmVyaWZ5PWJjYTFiYTU4N2RkOTQ3Y2E4NTYxMWMxNWEyZjYzZmI1JnJlcXNpZz0xNzY4NjM2OTkxLTY2ZDFiODNlMmZiOTUyMTRkYTdmZTE5MTg0NjIxOTY0OTgxMzhlMmY=" target="_blank">Band D Case Preparer Application Pack Opens in new window</a> (docx, 88kB)

Crown Office and Procurator Fiscal Service

Case Preparer

<h4>Job summary</h4><p>As an Assistant Operational Security Advisor this role is central to safeguarding COPFS people, assets, and reputation. Acting as deputy to the Operational Security Advisor, you’ll lead on implementing robust security measures, managing sensitive investigations, and responding confidently to staff concerns—from routine queries to critical incidents. You’ll work closely with Police Scotland and other partners to assess risks, counter insider threats, and ensure secure environments across offices and courts. Alongside operational duties, you’ll shape security culture by delivering training, developing e-learning, and driving best practice. With responsibility for vetting processes, audits, and reporting to senior leadership, you’ll play a key part in maintaining trust and resilience within COPFS.</p><p>If you enjoy a reactive role where every day offers something different and are able to be proactive and solution focused then this role may suit you.</p><p>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.</p><h4>Job description</h4><p>As an Assistant Operational Security Advisor (AOSA) with COPFS you will have the responsibility for the personal security of members of staff, provide security solutions for our estate and assets within, while ensuring the organisations reputation is maintained.</p><p>You will report directly to the Operational Security Advisor and be expected to assess and escalate risks where necessary.</p><p>This role is key within COPFS to allow the effective delivery of justice and safety of our staff.</p><p><strong>General responsibilities and duties</strong></p><ul><li>Deliver robust security measures that inspire confidence among staff and the public.</li><li>Work with stakeholders to maintain the safety of COPFS staff and premises.</li><li>Act as the first point of contact for security concerns, providing clear decisions and reassurance.</li><li>Prepare statistics, analyses and reports for the Leadership Board, Operational Security Group (OSG) and other forums as appropriate.</li><li>Keep abreast of security best practice and regulatory changes and update processes accordingly.</li><li>Support the audit of productions, ensuring compliance and integrity.</li><li>Work alongside the Prosecution College to create and update e‑learning modules on security.</li><li>Provide security training/awareness to members of staff.</li></ul><p><strong>Role specific responsibilities and duties</strong></p><ul><li>Represent COPFS and deputise for the Operational Security Advisor (OSA) in security matters with partner agencies and members of the public.</li><li>Deputise for the OSA during periods of absence, providing resilience and supporting the Head of Information Governance and Security Assurance Unit(IGSAU),Data Protection Officer (DPO) and other team members when required.</li><li>Investigate internal security matters; monitoring high‑profile cases to ensure organisational integrity is maintained.</li><li>Ensure the timeous processing of applications as part of the National Security Vetting Service; working with COPFS HR to ensure timely clearance for staff.</li><li>Apply sound administration to baseline security checks of offices and assets, and constant monitoring from a central database.</li><li>Undertake proactive and post incident risk assessments to ensure staff are safe and secure wherever their workplace.</li><li>Collaborate with Police Scotland to complete risk assessments on staff members’ homes where their position may attract attention from threat actors providing robust security solutions.</li><li>Support the OSA in collaboration with Law Enforcement Partners to counter insider threats and attempts to infiltrate COPFS premises/systems or compromise staff.</li><li>At the direction of the OSA, conduct internal investigations where there is suspicion of criminality.</li></ul><p><strong>Please note these are not exhaustive lists and other duties may be required as appropriate to the role</strong></p><p><br><br></p><h4>Person specification</h4><p>The successful candidate will demonstrate the ability to be approachable, supportive, and accessible to colleagues, offering expert advice and guidance to help formulate practical solutions that mitigate risk. They will also be able to work independently, effectively managing their workload and prioritising competing demands to meet deadlines.</p><p>Please note applicants must be able to demonstrate the below essential criteria:</p><ul><li>Ability to deliver concise written reports and presentations</li><li>Ability to communicate effectively, building relationships confidence and trust with those you work with</li><li>Be skilled in recognising risks, their causes and provide solutions.</li><li>Be the holder of a full UK Driving License .</li></ul><h4>Benefits</h4>Alongside your salary of £38,443, Crown Office and Procurator Fiscal Service contributes £11,136 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We offer an excellent range of benefits which include:</p><ul><li>25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).</li><li>Generous Civil Service Pension employer contribution, on average over 28.97% of your pay</li><li>Flexible working hours and family friendly approach to work.</li><li>Cycle to Work Scheme and Season Ticket Loans.</li><li>Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>If you would be interested to learn more about this role, please see the attached application pack for further job details, salary information and assessment guidance.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment</li><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Recruitment@copfs.gov.uk" target="_blank">Recruitment@copfs.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NzkmdmVyaWZ5PWQ4ZTdkOWI3MDBlMmU3YjY4YWU2NGNhMDIxZTYwNDM0JnJlcXNpZz0xNzY4NjM2ODYwLTMwNzJiMTc0NWZmYTIzOWJhZWM2ZjViNzExYjhhYzMwOGQ5YjgzNDg=" target="_blank">Application Pack Assistant Operational Security Advisor Opens in new window</a> (docx, 85kB)

Assistant Operational Security Advisor

<h4>Job summary</h4><p>The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. We are looking for an experienced Lead Technical Architect who can blend knowledge of Data Platforms with data security, governance and strategic thinking. You will be confident at working in a complex and pressured data delivery environment across products where you’ll be supporting the strategic objective of IBCA to pay compensation to those impacted by the infected blood scandal seamlessly.</p><p>You will collaborate across the architecture function in data and digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role will shape and support the development of safe and secure data solutions that provide a single source of truth for those going through their compensation journey.</p><p><strong>Successful applicants will join the Civil Service Pension Scheme.</strong></p><p>Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.</p><h4>Job description</h4><p>As a Lead Technical Architect (Solutions) you will work on multiple projects across the data delivery programme on problems that require broad architectural thinking.</p><p>This post is within a data delivery setting, especially one focussed on AWS, Quantexa and Databricks.</p><p>You will:</p><ul><li>Be responsible for leading the technical solution design of data systems and services, justifying and communicating design decisions;</li><li>Assure data services and system quality, ensuring the technical work fits into the data platform and wider IBCA technology strategy;</li><li>Drive continuous improvement in system reliability, performance, and security;</li><li>Regularly collaborate and find agreement with senior stakeholders, providing direction and challenge;</li><li>Be proactive in working with Product Managers and Engineers to identify problems and translating these into scalable technical solutions;</li><li>Participate in architecture reviews, and technical workshops.</li></ul><p><strong>Responsibilities</strong></p><ul><li><strong>Secure Cloud &amp; Platform Architecture (AWS Focus):</strong> You will lead and optimise the design of resilient, high-availability AWS environments, ensuring that every infrastructure component is built with a "security-by-design" approach to protect against evolving threats;</li><li><strong>Architecture Patterns &amp; Standards:</strong> You will establish and uphold the technical standards for the organisation, creating reusable patterns and governance frameworks that ensure consistency and quality across all engineering squads;</li><li><strong>Comprehensive Data Management Design:</strong> This involves architecting the end-to-end lifecycle of data systems and services, ensuring the underlying infrastructure supports high-performance analytics and robust data sovereignty;</li><li><strong>Digital Service Integration &amp; API Management:</strong> You will oversee the connectivity of modern digital services by designing scalable API layers and integration strategies that allow internal and external systems to communicate securely and efficiently;</li><li><strong>Agile Delivery &amp; Stakeholder Translation:</strong> You will bridge the gap between complex technical roadmaps and strategic business goals, communicating technical trade-offs to non-technical stakeholders to ensure smooth, iterative delivery.</li></ul><h4>Person specification</h4><p><em>Essential</em></p><ul><li>Architecture design of highly scalable and secure Data Platforms hosted on AWS. This includes expertise in configuring and integrating data management systems like Databricks and Quantexa;</li><li>Architecture design informed through use of principles, patterns, technical radars, practices and standards;</li><li>Data Storage Design &amp; Management – expertise across diverse storage technologies including SQL, NoSQL and Data Lakehouse;</li><li>Data Architecture Design - Data Modelling (conceptual to physical), Master Data Management (MDM), Metadata Management, Data Lineage and Data Governance;</li><li>API Management - designing and implementing robust integration patterns (including end-to-end secure API management and gateways) that reliably connect Data Platforms to wider digital services and consuming tech systems;</li><li>Service Architecture Design – monitoring, logging and observability including patching, business continuity and disaster recovery;</li><li>Experience of working within and across product teams within Agile environments throughout the full delivery lifecycle of inception to go-live;</li><li>Translating business requirements into tangible, compliant, technical solutions with traceability to the user value that can be demonstrated to stakeholders.</li></ul><p><em>Desirable</em></p><ul><li>You will have experience of working on architecture design for the Quantexa Decision Intelligence Platform;</li><li>Security Architecture Design – Data Security, Identity &amp; Access Management, Cloud Security, Network Security and DevSecOps;</li><li>Strong knowledge of DevOps practices and Infrastructure-as-Code.</li></ul><p><strong>Additional information:</strong></p><p>A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Working Together</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Architect for the whole context (Practitioner)</li><li>Architecture communication (Expert)</li><li>Technical design throughout the life cycle (Expert)</li><li>Making architectural decisions (Practitioner)</li></ul><h4>Benefits</h4>Alongside your salary of £58,655, Infected Blood Compensation Authority contributes £16,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Premium allowance paid monthly after probation </li><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"> Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%</li><li>32.5 days of paid annual leave plus 8 bank holidays</li><li>Family friendly policies to support you and your everyday responsibilities</li><li>Enhanced maternity and paternity leave, up to 12 months shared parental leave</li></ul><p>Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of your application you will be required to provide a CV setting out your career history, qualifications and previous skills and experience highlighting specific responsibilities and achievements that are relevant for this role.</p><p>You will also be required to provide a Statement of Suitability (750 words max.)</p><p>Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.</p><p>Your CV and Statement of Suitability will be assessed against the essential criteria listed in the <em>'Person Specification'</em> section of the job advert.</p><p>Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours and technical skills</p><p><strong>Expected timeline (subject to change)</strong></p><p>Expected sift date – 08/02/2026<br>Expected interview date/s – 15/02/2026<br>Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact Government Recruitment Service via <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li><li>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</li></ul><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information<a href="https://www.childcarechoices.gov.uk/" target="_blank"> visit the Childcare Choices website</a>)</p><p>Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.</p><p>For further information on National Security Vetting please <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">visit the Demystifying Vetting website</a>.</p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to<br>the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a></p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p><strong>PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.</strong></p><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : IBCA Recruitment Team</li><li>Email : <a href="mailto:ibcadatadirector@ibca.org.uk" target="_blank">ibcadatadirector@ibca.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwNTAmdmVyaWZ5PWEwYTFlODcxYmEyNWRmYjk0MGNhZGRkNTFjMGZlMWVjJnJlcXNpZz0xNzY4NjM2ODAyLWIzMTYyNWM3NjM4OGY2MmRiYjMzYWJiMGNkZjVjNjJkMTk3YzQ1MDA=" target="_blank">Employee Offer Opens in new window</a> (pdf, 1851kB)

Infected Blood Compensation Authority

Lead Technical Architect (Solutions)

<h4>Job summary</h4><p>Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.</p><p><strong>Our Values</strong></p><p>Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: </p><ul><li><p><strong>Honesty</strong>: We act with integrity and transparency, sharing information openly and addressing challenges with courage.</p></li><li><p><strong>Empowerment</strong>: We enable people to take initiative, make impactful decisions, and continuously learn and grow.</p></li><li><p><strong>Accountability</strong>: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.</p></li><li><p><strong>Respect</strong>: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.</p></li><li><p><strong>Trust</strong>: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.</p></li></ul><p>These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.</p><h4>Job description</h4><p>SLC have an exciting opportunity for a permanent Programme Manager to join our Change and Data Directorate. In this pivotal role, you will shape the future of SLC by leading a suite of interdependent projects that deliver real transformation across the organisation. You’ll be at the heart of driving change, overseeing end‑to‑end delivery of complex business transformation, and ensuring we’re fully equipped and ready for the innovations ahead.</p><p>Your expertise in governance, quality assurance, risk management, and stakeholder engagement will be essential as you create the conditions for successful delivery.</p><p>This is a chance to make an impact—helping guide SLC through meaningful, high‑profile change that benefits our colleagues and the customers we serve.</p><h4>Person specification</h4><p>Proven track record in managing large-scale projects and programmes, with expertise in both traditional and Agile methodologies.</p><p>Excellent technical acumen, which may include leading the team to deliver the design, build, test and transition into production for bespoke and off-the-shelf software, hardware, infrastructure solutions, data migration, integration and other technology solutions or business processes.</p><p>Relevant procurement and implementation experience where appropriate which may include the implementation, configuration, customisation, integration and transition into production of business packaged software, security or other specialist technical software.</p><p>Excellent communication and leadership skills, with the ability to collaborate effectively across all organisational levels, and build and lead high-performing, multi-disciplinary teams in complex matrix environment.</p><p>Proficiency in project management tools and techniques, including MS Office Suite and financial lifecycle management.</p><h4>Benefits</h4>Alongside your salary of £73,824, Student Loans Company contributes £21,386 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:</strong></p><ul><li><p>28 days annual leave plus 8 public holidays</p></li><li><p>Option to buy/sell annual leave</p></li><li><p>Flexi-time and enhanced flexible working options available</p></li><li><p>Option to join the Civil Service pension scheme</p></li><li><p>Life insurance cover for 4 x annual salary</p></li><li><p>Enhanced company sick pay and family leave including maternity, paternity and adoption</p></li><li><p>Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme</p></li><li><p>To find out what’s it’s like to work at Student Loans Company click here <a href="https://www.civil-service-careers.gov.uk/student-loans-company-hub/" target="_blank">SLC Careers</a></p></li><li>SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. </li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Please apply via the link below.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Talent Acquisition</li><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles and you wish to make a complaint, you should contact <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a> in the first instance.<br><br>

Student Loans Company

Programme Manager

Cabinet Office

Deputy Director, Experimentation, Systems and Enablement

<h4>Job summary</h4><p><strong>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</strong></p><p>Ofgem’s Delivery &amp; Schemes division administers government renewable energy support schemes, ensuring efficiency, assurance and value for money for UK consumers. With teams across the UK, we operate in a dynamic environment with an ambitious programme of work ahead. </p><p>We’re looking for a talented Delivery Manager with experience in Agile and scrum management. Reporting to a Principal Delivery Manager, you’ll join multidisciplinary teams to deliver technical transformation, new digital products and services and improved policies and processes. Working closely with Product Managers, you’ll drive successful project and product delivery. </p><p>Beyond your core responsibilities, you’ll have opportunities to develop your knowledge and shape how we deliver projects by introducing new ideas and approaches. The ideal candidate will bring good project management experience and a pragmatic balance between governance and flexibility. </p><p>This is an exciting chance to join a motivated team delivering strategically important work for the energy sector. You’ll need to work at pace, adapt to changing priorities and collaborate across diverse disciplines. We use Agile tools to manage fast-moving workstreams. </p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Provide clear leadership and direction on the delivery aspects of a project or product.</li><li> Deliver projects and services using Agile methodologies, leading and co-ordinating agile ceremonies.</li><li> Coach and mentor team members in agile practices to apply the most. appropriate agile methods and techniques for delivery, while helping the team measure and evaluate outcomes.</li><li> Support improvement of the efficiency and effectiveness of the multi-disciplinary delivery team(s).</li><li> Maintain and define the roadmap and project plan, use data to inform planning decisions and manage internal and external dependencies.</li><li> Protect the project team from outside distraction, identify blockers and make sure the team collaborates, communicates and focuses on mutually agreed priorities.</li><li> Actively address project and product risks and issues, escalate as required and remove barriers to delivery.</li><li> Support project governance and contribute to a range of documentation that may include presentations, briefings, business cases, roadmaps, contracts etc.</li><li> Identify and communicate team resource needs to resource managers at governance forums to ensure appropriate level of team resource and skills for successful delivery.</li><li> Ensure project delivery in line with GDS standards through different phases of the delivery lifecycle.</li><li> Establish strong stakeholder relationships and manage expectations both internally and externally.</li><li> Monitor project budget reporting and understand how delivery impacts costs and budgets.</li><li> Follow and understand Ofgem procurement processes and act as point of contact for contracted suppliers. </li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Continuous Improvement and Innovation: Delivery practices are regularly reviewed and improved to enhance delivery effectiveness and team performance.</li><li> Frequent, Iterative Delivery: Products and services are delivered incrementally and iteratively to maximise value for money.</li><li> Effective Governance and Agile Practice: Governance structures and agile ceremonies (e.g. sprint planning, retrospectives, showcases) are embedded and consistently drive team alignment, transparency, and continuous improvement.</li><li> High-Performing, Motivated Teams: Teams are engaged, collaborative, and consistently meet delivery and organisational objectives.</li><li> Clear, Transparent Delivery Plans: Project and product delivery schedules, milestones, and roadmaps are well-defined, communicated, and continuously updated, with risks, issues, dependencies, and decisions actively tracked and managed.</li><li> Strong Stakeholder Engagement: Stakeholders are well-informed, expectations are managed effectively and delivery decisions are made transparently.</li><li> Effective Communication Across Functions: Clear and timely communication across delivery teams, technical colleagues, and business stakeholders to ensure alignment and shared understanding.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li> Experience in delivering software projects or products with at least one scrum team using an Agile framework.<strong> (Lead Criteria)</strong></li><li> Strong interpersonal and communication skills with the ability to manage internal and external stakeholders and motivate project teams.<strong> (Lead criteria)</strong></li><li> Experience in roadmap definition, project planning and managing project risks, issues and dependencies to support project decision-making.</li><li> Experience in budget management.</li><li> Comfortable using delivery management tools, and an ability to learn and adapt to new tools &amp; techniques, e.g. Azure DevOps.</li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Experience in a policy and/or legislative environment.</li><li> Knowledge of energy industry and renewable energy support schemes.</li><li> Contract management skills</li><li>Government Digital Service (or equivalent) experience.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODEmdmVyaWZ5PTFjMTRmZDJkMTkwY2U1ZDAzNDc4ODQ4MmZkN2IwNDVkJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Candidate Pack_Delivery Manager Opens in new window</a> (pdf, 1350kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODImdmVyaWZ5PTUwYjIxMjY4OWE2Nzk4MDAwNjhlYWM2YmZhMGJkNjk3JnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Role Profile - Delivery Manager Opens in new window</a> (pdf, 138kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwODMmdmVyaWZ5PWE1ZDEzOTRlMzgxNTJiYWYzY2E0MGY0MzE2Y2FiNTkyJnJlcXNpZz0xNzY4NjM3MzE5LWJhMjliYmFjZmQ5NWI1ZDI1YmJjZjA4ZGVhZWNlMWFhN2Y4NWE0MTU=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Delivery Manager

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. </p><p>We’re recruiting for two positions; 1 Permanent role &amp; 1 Fixed Term Contract. These posts sit within the Digital Delivery Hub in the Delivery and Schemes directorate. The Digital Delivery Hub is responsible for designing, building, and maintaining digital products and services that support scheme administration. It works closely with Data, Digital and Security Services (DDSS) to leverage infrastructure and tools like Power BI. The Digital Delivery Hub directorate is responsible for Strategic Change initiatives, Product Management, Programme &amp; Project Management, User Centred Design, Business Analysis, Architecture &amp; Technical, Application Support and Business &amp; Portfolio Management Services. </p><p>This is an exciting opportunity for a seasoned Product Manager to join a dynamic team responsible for managing the suite of products that facilitate the government's support schemes. In a fast-paced environment utilizing agile methodology, your ability to deliver swiftly and effectively will be crucial. As an integral member of an innovative and collaborative team, you will be empowered to make key decisions and work alongside colleagues from diverse backgrounds and expertise to ensure the products meet specified needs. You will control and prioritise the product backlog, review user stories to ensure they accurately capture business needs, act as a liaison between developers and end users, and lead user acceptance testing (UAT) activities where necessary. </p><p>We are seeking a highly experienced individual in Agile development and product management who can lead effectively and manage diverse stakeholder expectations. The ideal candidate should demonstrate exceptional organisational skills, a strong ability to prioritise tasks and the capability to address complex challenges. </p><p>This role offers exposure to multiple teams and the chance to collaborate with a variety of stakeholders, enabling you to shape Ofgem's digital journey and gain valuable insights into the broader energy sector. </p><p>We have a critical purpose to deliver best-in-class regulatory solutions that support our industry. By being part of the team managing a product, you’ll help ensure Ofgem meets its statutory obligations. </p><h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>Own the product strategy and long term vision. </li></ul><ul><li>Manage and prioritise the product backlogs. </li></ul><ul><li>Key liaison between the business and IT teams. </li></ul><ul><li>Change request management and cost/benefit analysis to ensure value for money. </li></ul><ul><li>Contribution to requirements gathering, including review and sign-off. </li></ul><ul><li>Lead the planning execution and management or User Acceptance testing activities. </li></ul><ul><li>Ad hoc internal user assistance and troubleshooting. </li></ul><ul><li>Optimise the value of development work undertaken and ensure all colleagues have sufficient understanding of product backlog items. </li></ul><ul><li>Plan and communicate system cut-overs, business process changes, and user training. Ensure comprehensive support during and after go-live. </li></ul><ul><li>Drive decisions based on data and insight model by defining and monitor KPIs for performance, reliability, and user satisfaction to ensure objectives are achieved. </li></ul><ul><li>Establish and maintain strong stakeholder relationships both internally and externally, communicating the vision and roadmap regularly. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>High quality products which are fit for purpose. </li></ul><ul><li>Provision of assurance that products deliver functional, legislative and security needs. </li></ul><ul><li>Tracked and recorded usr needs and functionality requirements. </li></ul><ul><li>Prioritised product backlogs. </li></ul><ul><li>Clear Roadmaps. </li></ul><ul><li>Clear testing plans and fully documented testing scenarios. </li></ul><ul><li>Progress reports for senior management. </li></ul><ul><li>Takes ownership and actively pursues personal growth by identifying development opportunities during regular performance discussions. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li>Experience of working in an Agile development environment, and knowledge of software development life cycles. <strong>(Lead criteria) </strong></li></ul><ul><li>Drive decisions based on data and insight models by defining and monitoring KPIs for performance, reliability and user satisfaction to ensure objectives are achieved. <strong>(Lead Criteria) </strong></li></ul><ul><li>Proven organisation and prioritisation skills, with the ability to manage stakeholders with conflicting needs and to plan, schedule and execute complex tasks. </li></ul><ul><li>Experience in planning, executing and managing User Acceptance Testing activities. </li></ul><ul><li>Formal Agile or Product Manager qualifications, or Product Manager experience. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li>Knowledge of energy industry and renewable energy or energy efficiency support schemes. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p>Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance</a> for more information on appropriate and inappropriate use. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTImdmVyaWZ5PWFhMmI4YWE4ZGYzZmZlMTNjYWVkNDQ2NGQwZTQ0ZmM4JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Candidate Pack_Product Manager Opens in new window</a> (pdf, 1349kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTMmdmVyaWZ5PTI1MTMxYWUzYWI0MDU4MGQ0ZjUyMTQ0NmFhZDgzZjY1JnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Role Profile_Product Manager Opens in new window</a> (pdf, 119kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgwOTQmdmVyaWZ5PTM0NjNhYzk0NzlhM2M4N2M2N2VmNmE2NmRkY2Q0YzllJnJlcXNpZz0xNzY4NjM3MjM2LTVjZTI2OGY1YTgyNzUyZTQ2ZWU1M2E0NjkyNDllYWY5ZGQ2MDlmZmY=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Product Manager

Security Control Centre Data Protection Manager

<h4>Job summary</h4>At the forefront of the fight to protect energy consumers, Ofgem is strengthening its internal defences because safeguarding our systems against cyber threats is vital to delivering our mission. We’re looking for a Cyber Principal Application Security Architect to join us and lead the charge in shaping secure, resilient digital systems at the heart of our organisation. <br><br>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people. <br><br>We’re offering a permanent role where you’ll apply your security architecture expertise to projects with strategic impact, influencing decisions at the highest level. This is an opportunity to make a tangible difference by helping us transform our technology landscape while reducing cyber risk across the organisation. Your work will ensure we stay secure by design, resilient by default, and consistently prepared for evolving threats. <br><br>You’ll work at the heart of a multidisciplinary team, collaborating with internal stakeholders and leading national security partners to embed robust security into every stage of the digital lifecycle. As a recognised expert, you’ll play a central role in building long-term cyber strategies and providing guidance that sets standards across our organisation and the wider energy ecosystem. <br><br>We’re looking for someone with a deep understanding of security architecture and a proven track record of influencing complex programmes and senior leaders. Your approach to solving challenges will be methodical and strategic, and you’ll be comfortable operating in fast-paced, high-stakes environments where your guidance truly matters. <br><br>In return, you’ll join a collaborative and inclusive culture that values innovation and supports development. You’ll benefit from flexible working arrangements, excellent civil service benefits, and the opportunity to be part of a high-profile mission that impacts millions of people and the UK’s energy future. <br><br>We have a critical purpose to lead the development of secure digital systems and architecture within our organisation, combating cyber threats and strengthening resilience across the UK’s energy landscape through trusted design, strategic leadership, and expert guidance. <h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>To support the team deliverables, utilising your expertise to ensure successful outcomes across collaborating teams and strategies that can be used in the long term across the whole organisation. </li></ul><ul><li>Leverage a variety of sources to continuously maintain Ofgem Cyber Reference Architecture with principles, requirements, patterns, anti-patterns, implementation, engineering and operational maintenance options. </li></ul><ul><li>Influence key organisational and architectural decisions and interact with senior stakeholders across organisations to reach and influence a wide range of people across larger teams and communities. </li></ul><ul><li>Security Architecture Design: Develop and maintain secure architecture patterns for applications and services. </li></ul><ul><li>Threat Modelling &amp; Risk Assessment: Conduct threat modelling and risk assessments to identify vulnerabilities and recommend mitigation strategies. </li></ul><ul><li>Secure SDLC Integration: Embed security practices into the software development lifecycle, including code reviews, static analysis, and secure coding standards. </li></ul><ul><li>Stakeholder Engagement: Communicate security risks and solutions effectively to technical and non-technical audiences, influencing secure design decisions. </li></ul><ul><li>Security Testing &amp; Validation: Oversee penetration testing, vulnerability management, scanning, and remediation activities. </li></ul><ul><li>Policy &amp; Compliance Alignment: Ensure application security aligns with organisational policies, GDS standards, and regulatory requirements. </li></ul><ul><li>Innovation &amp; Advisory: Provide expert advice on emerging security technologies and trends, including AI, cloud-native security, and zero-trust architectures. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>Use applied security expertise to develop and maintain solutions that align with Ofgem Cyber guidance, to support the improvement of cyber resilience for the organisation. </li></ul><ul><li>Use applied security expertise to identify key programme and technical risks, leading the design of mitigating security architectures. </li></ul><ul><li>Document expert cyber architecture design reviews of operator system architectures to identify security weaknesses, recommend mitigations and ensure security requirements are integrated into product backlogs and user stories. </li></ul><ul><li>Identify and Document Cyber Risks within the Secure by Design lifecycle. </li></ul><ul><li>Provide expert advice on security architecture implications of technological trends when applied to existing systems, and how innovative technologies change the security approach required. </li></ul><ul><li>Effectively communicate difficult risk and security concepts in accessible ways that can be clearly understood by business leaders. Contribute to and develop risk communication strategies. </li></ul><ul><li>Attend, lead and provide expert input to Specialist Interest Groups to share security best practice across the sector. </li></ul><ul><li>Follow a methodical and repeatable approach to reviewing the security of a system architecture and describe that approach. </li></ul><ul><li>Contribute to new and innovative security architecture guidance for others to re-use through architecture blueprints and reusable design patterns. </li></ul><ul><li>Lead and support the development of penetration test scopes, reports, and remediation plans. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li><strong>Expertise in security architecture and applied security capability. (Lead criteria)</strong></li><li><strong>Certified to one, more or equivalent of CISSP, GICSP, </strong><strong>GRID, SABSA, or TOGAF. (Lead criteria)</strong></li><li>Knowledge of microservices, containerisation, and cloudnative security models</li><li>Practitioner in information risk assessment and risk management. </li><li>Experience in Secure by Design (Cabinet Office Guidance) application security, secure software design, and architecture. </li><li>Experience in the process of developing and managing a range of options and decisions aligning with organisational priorities.</li></ul><p><strong>Desirable Criteria: </strong><br></p><ul><li>Experience of working in the energy sector.</li><li>Experience in automated security testing. </li><li>Experience with frameworks such as OWASP, NIST, ISO 27001, and CAF. </li></ul><h4>Qualifications</h4>Certified to one, more or equivalent of CISSP, GICSP, GRID, SABSA, or TOGAF.<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension arrangements</a> which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDAmdmVyaWZ5PTk1ZDdiM2UxZTcxNjQ2NWM3ZWYwMjljYTI5OTM2ZjhjJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Candidate Pack - Application Security Architect Opens in new window</a> (pdf, 824kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDEmdmVyaWZ5PWY1OTE3NjU0YmFmNmJjZTk0Nzg2ODNiYTAzY2YwNWFlJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Role Profile_Principal Application Security Architect Opens in new window</a> (pdf, 131kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDImdmVyaWZ5PTQ2NDQ1NTFjMTQ4ZGVkODRmZmRjNGFlZTE3MjEwY2JmJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Terms &amp; Conditions April 2025 Opens in new window</a> (pdf, 323kB)

Application Security Architect

<h4>Job summary</h4><p>Ofgem’s Delivery &amp; Schemes directorate delivers some of the UK’s most high-profile low-carbon and social programmes. These schemes support vulnerable consumers, drive decarbonisation and help accelerate the transition to a low carbon energy system. They represent over £13 billion of investment each year, and our ability to report clearly, transparently and consistently on their performance is central to maintaining public trust and demonstrating value for money.</p><p>We are now looking for a Public Reporting &amp; Stakeholder Officer to join our Enquiries &amp; Engagement Centre of Excellence. This is an excellent opportunity for an individual who enjoys crafting high quality written content, engaging with a broad range of stakeholders and contributing to how a major regulator communicates its impact.</p><p>In this role, you will play a pivotal part in coordinating the production of Ofgem’s statutory quarterly and annual scheme reports. These reports are read by government departments, Parliament, industry, consumer groups and the public, and they form a core part of Ofgem’s commitment to openness and accountability. You will work closely with colleagues across Delivery &amp; Schemes to gather information, translate complex evidence into clear and accessible narratives and ensure that all published materials are accurate, compelling and compliant with accessibility requirements.</p><p>Your contribution will extend beyond report production. You will also support Ofgem’s wider stakeholder engagement work, helping to strengthen communication with government partners, regulated companies, charities, consumer bodies and other organisations involved in scheme delivery. This may include preparing briefings, supporting meetings and events and gathering insight that helps refine our engagement approach. Through this, you will help reinforce Ofgem’s reputation for professionalism, transparency and high quality communication.</p><p>To thrive in this role, you will bring strong organisational skills, excellent attention to detail and the ability to manage multiple deadlines in a fast-paced environment. You will be able to see both the detail and the broader context, ensuring every publication is factually robust while also telling a clear, compelling story about the impact of our schemes. You will also be comfortable working collaboratively with colleagues and external partners, adapting your communication style to suit different audiences and situations.</p><p>This is an exciting opportunity for an individual looking to combine analytical thinking, clear writing and meaningful engagement, while supporting programmes that make a real difference to consumers and contribute to the UK’s transition to net zero.</p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li>Coordinating the production of quarterly and annual reports and being the primary driving force behind report production to ensure deadlines are met</li><li>Collaborating with internal stakeholders across Delivery and Schemes to define content requirements and create high quality content for published Delivery and Schemes reports</li><li>Analysing content and related datasets to ensure that reports are accurate, clearly presented, logical and engaging</li><li>Drafting report content and helping to translate data into something that is accessible, engaging, and informative to a wide audience</li><li>Ensuring style and format consistency across reports, whilst adhering to organisational brand and style guidelines</li><li>Ensuring reports comply with accessibility regulations</li><li>Seeking feedback from internal and external stakeholders and revising content as required</li><li>Maintaining, developing, and improving internal report production processes</li><li>Support colleagues to run effective external stakeholder engagement with tasks that could include – <ul><li>Setting up and administering internal and external meetings</li><li>Supporting development and delivery of virtual and face to face events</li><li>Coordinating creation of briefings</li><li>Using effective channels for communication</li><li>Sharing insights from stakeholder engagement interactions with relevant teams</li><li>Analysing the effectiveness of external engagement to help inform current and future engagement strategies </li></ul></li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li>Ensuring reports are successfully delivered to a high standard within given timescales</li><li>Timely and effective engagement with stakeholders to define content requirements and seek feedback to refine report content</li><li>Informative, engaging and concise writing to communicate the story behind the data, in plain English</li><li>Ensuring uniformity of design and identifying and implementing improvements to report designs</li><li>Compliance with accessibility regulations</li><li>Effective support for external stakeholder engagement activities (events, meetings, newsletters, webinars)</li></ul><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li> An ability to scrutinise and refine written work, verifying that outputs are accurate, well-structured, coherent, professionally presented, and communicate effectively <strong>(Lead Criteria)</strong></li><li>Skilled at planning and coordinating input from a variety of sources to deliver high-quality work on time (sometimes to tight deadlines), with minimal supervision</li><li>Strong interpersonal and collaboration skills with an ability to build and maintain excellent relationships</li><li>Demonstrated ability to work independently as a self-starter, using initiative to identify and drive forward tasks, while managing multiple concurrent projects with <br>resourcefulness and proactivity when issues arise.</li><li>Analytical skills to identify errors and inconsistencies in written content and data</li></ul><p><strong>Desirable Criteria </strong></p><ul><li>Knowledge of or an interest in renewable energy and energy efficiency</li><li>Experience of developing and delivering stakeholder engagement</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Working Together</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTImdmVyaWZ5PTU4YzkxYjliYWUyNzljOGI4MThjZWM5NTA1MTIyYzc3JnJlcXNpZz0xNzY4NjM2ODE2LWZhZmRjMDVlYTcwYTI0MDE3YzBjMmVmM2VlOTk4NDhjYzQ0YzRlNzA=" target="_blank">Candidate Pack_Public Reporting &amp; Stakeholder Officer_445240 Opens in new window</a> (pdf, 663kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTMmdmVyaWZ5PTVhOGQ3NWFmMTkxZjk4OWUyYTViZTZlMGEwM2ZlZDI0JnJlcXNpZz0xNzY4NjM2ODE2LWZhZmRjMDVlYTcwYTI0MDE3YzBjMmVmM2VlOTk4NDhjYzQ0YzRlNzA=" target="_blank">Role Profile - Public Reporting &amp; Stakeholder Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTQmdmVyaWZ5PWM2YzViNzc0OTE2MzcwMjhlMDNkMDJjNmM0ZDNjYzY4JnJlcXNpZz0xNzY4NjM2ODE2LWZhZmRjMDVlYTcwYTI0MDE3YzBjMmVmM2VlOTk4NDhjYzQ0YzRlNzA=" target="_blank">Terms &amp; Conditions April 2025 Opens in new window</a> (pdf, 323kB)

Public Reporting & Stakeholder Officer

<h4>Job summary</h4><p>Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.</p><p>The Infrastructure Group plays a key role in delivering one of the UK’s most important national priorities: achieving a clean power system by 2030. This major transition requires new generation, storage and network infrastructure, alongside an energy system that works efficiently for consumers. As part of this work, we collaborate extensively with industry, government and wider energy partners.</p><p>This is an excellent opportunity, which we’re looking for a Part-Time Private Secretary (up to 0.6) to join another Part-Time Private Secretary in the Infrastructure Private Office, a small team that provides strategic, policy and operational support to a member of our senior leadership team. This is an opportunity to work at the centre of varied and meaningful priorities, ensuring your Director is well supported, well informed and able to deliver their priorities effectively.</p><p>You’ll act as a reliable and trusted point of coordination, providing accurate and timely briefing, anticipating upcoming needs and managing the flow of information to and from the Director’s office. Working closely with colleagues across Ofgem and with some external stakeholders, helping to maintain progress on key areas of work, support collaborative problem solving and ensure alignment across the organisation.</p><p>Responsible for delivering organised and effective administrative and logistical support, acting as a central coordination point, helping teams understand priorities, supporting clear communication and monitoring progress so that emerging issues and opportunities are identified early.</p><p>Supporting policy and strategy activity within the directorate, helping ensure that advice is well drafted, clear, practical and aligned with organisational goals. Working collaboratively across teams, professions and evidence sources to support understanding of proposals and their implications.</p><p>Building positive relationships with other Private Offices to support consistency and shared learning across the function, while providing day-to-day management to EAs and PAs in the directorate, supporting resourcing activity where needed and contributing to a culture of professionalism and continuous improvement.</p><p>We’re looking for someone who is well organised, able to manage multiple priorities and comfortable working alongside senior colleagues. You’ll enjoy working in a collaborative environment, be proactive in anticipating needs and help bring clarity to busy or complex situations.</p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the delivery of excellent administrative and logistical support, making sure that your Director has first class diary and IT support; taking responsibility for getting them in the right place, at the right time, with the right papers.</li><li>Act as an interface between your Director and the wider organisation, supporting the senior team in delivering your Director’s priorities and provide steers to teams and ensuring they are fully actioned.</li><li>Work with the relevant team to ensure plans are in place, they are clear and transparent for execution of the directorate and work internal stakeholders to ensure that there is regular reporting and monitoring of progress in place, recommending remedial action as required. Make opportunities to strengthen or accelerate progress and support the communication of Director’s goals. </li><li>Scan ahead and take action to further opportunities and mitigate potential risks against Directors area to deliver and proactively ensure the organisation provides briefings and other information required by and for your Director in a timely way to a high standard.</li><li>Attend internal and external meetings with my Director as needed. Ensuring your Director is briefed as needed and you allocate necessary actions arising to teams with clarity.</li><li>Work flexibly to support the wider team and form effective relationships with other Private Offices to ensure consistency and a commitment to excellence across the PO function.</li><li>Provide direct management to the related EA and PAs in the directorate and support/lead on resourcing requirements where needed.</li></ul><p><strong>Flexible Resourcing</strong></p><p>Operates a Flexible Resourcing model where you will have the opportunity to work flexibly across Ofgem supporting on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise. We will support you to learn and develop the Policy &amp; Strategy skills and knowledge you need to build your career.<br><br></p><p><strong>Key Responsibilities and Outputs</strong></p><p><strong>Policy Development</strong></p><ul><li> Ensuring the advice produced for your Principal and from your directorate is well-drafted, concise and action-oriented.</li><li> Supporting the directorate in directing key workstreams and projects, including contributing to effective internal and external stakeholder engagement by prioritising, scoping and delivering work.</li></ul><p><strong>Stakeholder Management</strong></p><ul><li> Effectively communicating the benefits, challenges and trade-offs of policy proposals to senior colleagues and partners</li><li>Ensuring delivery by effective collaboration across teams, supporting professions and other sources of evidence and expertise to understand and manage risks and issues</li></ul><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li>Excellent written and verbal communication skills <strong>(LEAD)</strong></li><li> Strong analytical and problem solving skills <strong>(LEAD)</strong></li><li> Demonstrable interest and/ or experience in public policy/energy/net zero</li><li> Demonstrative experience in engaging with/managing multiple stakeholders.</li><li> Ability to manage different work activities or workstreams to keep projects on track</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Delivering at Pace</li></ul><h4>Benefits</h4>Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.</p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTcmdmVyaWZ5PTVhZWI2ZGEyZjI0ZWJjODUxOTUyZjFhMzIxMzQ0ODM1JnJlcXNpZz0xNzY4NjM3MTEzLWRlYjI4MDc0YTYxMjhiN2M2Y2NmMjE2MmMxNmY1MDcwMDBlYWI1NGI=" target="_blank">Candidate Pack_Private Secretary_445147 Opens in new window</a> (pdf, 662kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTgmdmVyaWZ5PWQ1MmEyNDNjY2QzMTQ2MzQzZjRjZTU0MTJmMjFhNGRjJnJlcXNpZz0xNzY4NjM3MTEzLWRlYjI4MDc0YTYxMjhiN2M2Y2NmMjE2MmMxNmY1MDcwMDBlYWI1NGI=" target="_blank">Role Profile_Private Secretary_445147 Opens in new window</a> (pdf, 107kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMTkmdmVyaWZ5PTJjYTkwYjQ3NWRhOWJiOTg4NTk3ZDRmYmRmZDdmZTAzJnJlcXNpZz0xNzY4NjM3MTEzLWRlYjI4MDc0YTYxMjhiN2M2Y2NmMjE2MmMxNmY1MDcwMDBlYWI1NGI=" target="_blank">Terms &amp; Conditions April 2025 Opens in new window</a> (pdf, 323kB)

Private Secretary

<h4>Job summary</h4><p>We are looking for a Content Designer who is enthusiastic about user-centred design and wants to make a positive impact in helping to protect residents and improve the safety and standard of all buildings in England. Our ambition is to produce a best-in-class web presence that delivers BSR guidance, content and services that meet user needs.</p><p><strong>Working pattern</strong></p><p>Part-time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week. Flexible working is also available.</p><h4>Job description</h4><p>The government announced on 30 June 2025 that the Building Safety Regulator (BSR) is to become an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) and will be moved out of HSE. This is the natural next step in the development of the regulator and was always a likely outcome once BSR was established. It has been confirmed that the ALB will be a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees will be Public Servants, rather than Civil Servants. </p><p>Any successful candidates recruited to this vacancy will initially be onboarded to HSE, with a move to the new NDBP to be undertaken in due course.</p><p>The role requires a practitioner with content design experience who will define and assure best practice, making sure our content aligns to BSR’s strategy and objectives, while meeting the needs of our users. You will work with the content design team, service teams and policy to produce guidance, content and services. This job has been mapped to the <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Digital, Data and Technology Profession Capability Framework - GOV.UK</a> and will use the knowledge of <a href="https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team%20" target="_blank">Government Digital Service</a> ways of working and design roles.</p><p><strong>Key Responsibilities</strong></p><ul><li>Create, test and iterate user-centred content, making complex language and processes easier to understand</li><li>Use analytics, user feedback, and user research to evaluate and identify issues or opportunities to improve content</li><li>Build relationships with stakeholders (subject matter experts) to understand their goals and work with them to improve user journeys and content maintain relationships with other user-centred design professionals in BSR (Building Safety Regulator), HSE (Health and Safety Executive) and across-government</li><li>Help with quality assuring content design work, undertaking 2nd checks and content 'crits' </li><li>Pitch your concepts and solutions, and negotiate and agree briefs and schedules</li><li>Work with others to identify and agree criteria for monitoring the performance and impact of content </li></ul><br><h4>Person specification</h4><p><strong>Essential Skills and Criteria</strong></p><p> You will have: </p><ul><li>Experience of working as a content designer or in a similar role </li><li>Ability to translate complex or technical concepts into clear and useful content </li><li>Experience of using data, user feedback, and user research to improve content or a product </li><li>Ability to work on multiple projects with numerous stakeholders, and adapt to changing priorities and deadlines </li><li>Experience of digital accessibility standards</li><li>Interpersonal skills, with the ability to adapt your communication style to work in teams with digital and non-digital professionals</li></ul><p><strong>Travel</strong></p><p>This post can be based in any of the advertised locations, although some travel to our Bootle office will be required for collaborative working and meetings. As this position may be based at two different working locations, the successful candidate will be subject to multiple placed working and will therefore be able to claim their travel expenses for commuting to Bootle.</p><p>For details of HSE locations please see here <a href="https://www.hse.gov.uk/contact/maps/" target="_blank">HSE Offices</a></p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Delivering at Pace</li><li>Communicating and Influencing</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Making Effective Decisions</li></ul><h4>Benefits</h4>Alongside your salary of £38,005, Health and Safety Executive contributes £11,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li></ul><p><strong>We invest in our people with</strong>;</p><ul><li>Competitive rates of pay</li><li>Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector</li><li>Family friendly policies and working hours to help balance your home life and career</li><li>Carer friendly policies to help create a supportive working culture</li><li>25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave</li><li>Parental leave benefits</li><li>As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p><strong>Application information</strong></p><p>As part of your application, you will be invited to complete an anonymised CV which should include your career history, skills, experience and qualifications. </p><p>You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the essential skills and criteria of the job advert. </p><p>You will also be asked to complete a statement of no more than 250 words on how you meet the lead behaviour (Making Effective Decisions). </p><p><strong>Application Guidance</strong></p><p>Please access the following link for guidance on how to apply and how to complete a personal statement <a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank">https://www.civil-service-careers.gov.uk/how-to-apply/</a></p><p><strong>Sift Information </strong></p><p>The sift will take place week commencing 2nd February 2026 when you will be assessed on your CV and Personal Statement which demonstrate how you meet the essential skills and criteria of the job advert.</p><p>In the event of a high number of applications at sift, we will assess on the lead behaviour (Making Effective Decisions). </p><p><strong>Interview Information </strong></p><p>Interviews will take place week commencing 16th February 2026 when you will be assessed against the behaviours detailed within the advert. </p><p><strong>Sponsorship </strong></p><p>This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.</p><p>Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.</p><p>HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.</p><p>From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box <a href="mailto:internal.fraud@cabinetoffice.gov.uk" target="_blank">internal.fraud@cabinetoffice.gov.uk</a> .</p><p>Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here <a href="https://www.gov.uk/government/publications/internal-fraud-register-privacy-notice/internal-fraud-register-privacy-notice" target="_blank">Internal Fraud Register privacy notice - GOV.UK</a></p><p>It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached HSE Terms and Conditions document.</p><p>Progression through pay ranges is subject to annual pay awards as permitted within annual Civil Service pay remit guidance and negotiations with Trade Unions.</p><p>HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.</p><p>If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: <a href></a></p><p>If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.</p><p>Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility <a href="https://beststartinlife.gov.uk/" target="_blank">here </a></p><p>Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Emma Groves</li><li>Email : <a href="mailto:emma.groves@hse.gov.uk" target="_blank">emma.groves@hse.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:hr.resourcing-team@hse.gov.uk" target="_blank">hr.resourcing-team@hse.gov.uk</a></li></ul><h4>Further information</h4>If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: <a href="mailto:HR.Resourcing-Team@hse.gov.uk" target="_blank">HR.Resourcing-Team@hse.gov.uk</a> or by writing to HSE at the following address: HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS. If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners: <a href="https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/" target="_blank">https://civilservicecommission.independent.gov.uk/code/civilservicecode…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NjgmdmVyaWZ5PWZmOTVlZjNhODUwNGJmMWQ2OTIyYzQ4YzlkZjNhYjQ0JnJlcXNpZz0xNzY4NTM3OTY0LTk0Y2QxNzRhY2Y2OWQ5YzIyMTAxYTc4NTFiMTJkNzkyZTY4NmMyN2E=" target="_blank">HSE Terms and Conditions - CSJ Advert Annex Opens in new window</a> (pdf, 116kB)

Health and Safety Executive

Content Designer (Band 4/HEO)

Home Office

Technology Delivery Manager, Migration & Borders Technology Portfolio

Senior Leader - National Delivery Assurance Service

<h4>Job summary</h4><p><strong>Content Designer, Digital Team.</strong></p><p><strong>4 Fixed-term contract roles: 2 contracts of 23 months, 2 contracts of 12 months.</strong></p><p>This is an exciting opportunity to join The National Lottery Community Fund as a Content Designer.</p><p>You’ll mostly work on content to help people understand and apply for funding. This includes content for our website, as well as for application forms, emails and other guidance. You’ll also have the opportunity to help improve our content and user experience across the whole service.</p><h4>Job description</h4><p>You'll be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You’ll work with other designers, researchers, developers, and colleagues from the rest of the Fund to design content that meets user needs and reflects our values.</p><p>You’ll join a thriving group of designers who love sharing knowledge and experience. We’ll offer you support to widen your design skills, and opportunities to take part in training and communities of practice.</p><p>The responsibilities of the job include:</p><ul><li>designing and writing clear, user-focused content</li><li>using research, feedback, and analytics to inform and improve content</li><li>working collaboratively with designers, developers, and researchers</li><li>collaborating with colleagues outside our team who do not have a user-centred design background</li><li>making sure content meets accessibility standards</li><li>building and deploying content on our website content management system</li><li>contributing to our design community</li></ul><p><strong>Interview Details</strong></p><p><strong>Interview Date: </strong>25, 26 February and 2, 4 March 2026</p><p><strong>Format: </strong>Virtual interview</p><p><strong>Location: </strong>Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.</p><p>We’ll talk to you about where you are based and your working pattern if you get the job.</p><p>We will be hosting a <strong>briefing session on: Wednesday 21 January 2026, from 11am to 11:45am.</strong> To register or ask any questions please email: <a href="mailto:recruitment@tnlcommunityfund.org.uk" target="_blank">recruitment@tnlcommunityfund.org.uk</a></p><h4>Person specification</h4><p><strong>How to apply</strong></p><p>Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.</p><p><strong>Essential Criteria:</strong></p><ul><li>Design content to meet user needs and make complex language and processes easy to understand.</li><li>Formulate hypotheses and gain insights from data and user research.</li><li>Have a strong practical understanding of accessibility and inclusive design.</li><li>Work collaboratively in an agile or fast-paced environment.</li><li>Strong attention to detail and ability to follow content standards and style guides.</li><li>Tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs.</li></ul>​<strong>Desirable Criteria:</strong><strong>​</strong><ul><li><strong>​</strong>Create prototypes (in software like Figma) and use content management systems (like Umbraco).</li><li>​Contribute to content strategies and policies.</li></ul><p><strong>Equity, Diversity and Inclusion </strong>​</p><p>Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. </p><p>We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. </p><p>As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) </p><h4>Benefits</h4>Alongside your salary of £45,000, The National Lottery Community Fund contributes £13,036 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>A full list of our benefits can be found on our website using the link below:</p><p>Generous Civil Service Pension Scheme<br>Flexible working<br>Enhanced paid maternity/ paternity leave<br>Paid volunteering leave<br>Season ticket loan</p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.<br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:recruitment@tnlcommunityfund.org.uk" target="_blank">recruitment@tnlcommunityfund.org.uk</a></li><li>Email : <a href="mailto:recruitment@tnlcommunityfund.org.uk" target="_blank">recruitment@tnlcommunityfund.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@tnlcommunityfund.org.uk" target="_blank">recruitment@tnlcommunityfund.org.uk</a></li></ul><h4>Further information</h4><a href="https://www.tnlcommunityfund.org.uk/about-us/working-for-us/benefits-of-working-with-us" target="_blank">https://www.tnlcommunityfund.org.uk/about-us/working-for-us/benefits-of-working-with-us</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc4NjYmdmVyaWZ5PWM3MDI3ZjdmNjExMGY4YTAxMDFjNDc3NGZkNzE4M2I0JnJlcXNpZz0xNzY4NTM4MTExLWVmNTJiNWZmMjJhNGIyNzExYWI5N2ZmMTFkMDg1YzE5YzBlODUxYTQ=" target="_blank">Digital Content Designer (1) Opens in new window</a> (pdf, 1035kB)

The National Lottery Community Fund

Content Designer/ Dylunydd Cynnwys

<h4>Job summary</h4><p><strong>Is it time you unlocked your potential?</strong></p><p>Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.</p><p><strong>Our Values</strong></p><p>Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: </p><ul><li><p><strong>Honesty</strong>: We act with integrity and transparency, sharing information openly and addressing challenges with courage.</p></li><li><p><strong>Empowerment</strong>: We enable people to take initiative, make impactful decisions, and continuously learn and grow.</p></li><li><p><strong>Accountability</strong>: We deliver on commitments, own our successes and mistakes, and strive for quality outcomes.</p></li><li><p><strong>Respect</strong>: We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs.</p></li><li><p><strong>Trust</strong>: We collaborate across teams, build dependable relationships, and work as one to deliver for our customers.</p></li></ul><p>These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve.</p><h4>Job description</h4><p><strong>About the role</strong></p><p>SLC are looking to recruit for a Campaign Co-Ordinator to join our Marketing and Communications team within the wider CX, Policy and Product directorate on a permanent basis. This permanent role sits at the heart of shaping and delivering a continuous programme of impactful campaigns across Apply to Pay, Repayments and CFS.</p><p>As a Campaign Co‑ordinator, you’ll play a key role in helping customers navigate their journey with us—spotting opportunities, closing information gaps, and driving timely action through well‑planned, insight‑led campaigns. You’ll work closely with colleagues across the organisation, bringing structure, energy and clarity to campaign activity while ensuring high standards of governance, measurement and delivery.</p><p>If you thrive in a fast‑paced environment, enjoy collaborating with others, and want to make a meaningful difference to customer experience, this is a fantastic opportunity to join a team where your contribution truly matters.</p><h4>Person specification</h4><p><strong>What you bring:</strong></p><ul><li>Experience of planning and delivery whilst managing and monitoring teams progress towards a common goal.</li><li>Experience of leading teams in a delivery environment and managing internal and external suppliers.</li><li>Experience in approaches and techniques to manage and develop teams.</li><li>Experience in campaign lifecycle, including testing, scheduling, co-ordination of deliverables and presentation of results.</li><li>Experienced working in a matrix environment</li><li>Excellent organisational skills.</li><li>Very good analytical, literacy and numeracy skills required to analyse data and effectively communicate findings.</li><li>The ability to make sound decisions.</li><li>Excellent engagement and motivation skills within a team/function setting.</li><li>The ability to build effective working relationships with colleagues, partners and stakeholders</li></ul><h4>Benefits</h4>Alongside your salary of £30,201, Student Loans Company contributes £8,749 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p><strong>You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:</strong></p><ul><li><p>28 days annual leave plus 8 public holidays</p></li><li><p>Option to buy/sell annual leave</p></li><li><p>Flexi-time and enhanced flexible working options available</p></li><li><p>Option to join the Civil Service pension scheme</p></li><li><p>Life insurance cover for 4 x annual salary</p></li><li><p>Enhanced company sick pay and family leave including maternity, paternity and adoption</p></li><li><p>Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme</p></li><li><p>To find out what’s it’s like to work at Student Loans Company click here <a href="https://www.civil-service-careers.gov.uk/student-loans-company-hub/" target="_blank">SLC Careers</a></p></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>The Legal Bits</strong></p><p>We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some background checks we need to complete before you can start with us. This will include employment history, criminal record check, credit reference check and fraud check.</p><p>SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Talent Acquisition Team</li><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:ask_recruitment@slc.co.uk" target="_blank">ask_recruitment@slc.co.uk</a></li></ul>

Campaigns Co-ordinator

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>Proud to serve. Proud to keep justice going.</strong></p><p>Our Legal Officers play a critical role in helping deliver justice. If you’re intent on serving the public by delivering excellent service, and are enthusiastic about working with the judiciary, then this role gives you the opportunity to play a pivotal role within HM Courts &amp; Tribunals Service (HMCTS).</p><p><strong>About us</strong></p><p>Part of HMCTS, the Tribunals Directorate is responsible for the effective administration of Tribunals in England and Wales and non-devolved Tribunals in Scotland and Northern Ireland. We work with an independent judiciary across a wide range of jurisdictions to provide a fair, efficient and effective justice system.</p><p><strong>Your role</strong></p><p>Working within a Regional Hearing Centre (RHC), you will support the effective administration of Tribunals business on a national scale by undertaking a range of complex case work and assessment activity in order to determine how best to advance caseloads and remove any barriers to effective and timely case progression.</p><p>Working independently with the support of a wider team, you will make informed decisions on how best to process appeals allowing all better access to justice. Under the supervision of a Senior Legal Officer and leadership judiciary, the Legal Officer will make case management decisions as part of their delegated judicial powers. A Legal Officer will liaise with key stakeholders and HMCTS colleagues to ensure the effective administration of justice.</p><p>We would like to highlight that this is an office-based position, and the successful candidate will be expected to attend the below office in person:<br><br>The Glasgow Tribunal Centre, 20 York Street, Glasgow, G2 8GT</p><p><strong>About you</strong></p><p>Are you able to reflect on an issue and take an informed and impartial approach to your work, making evidence-based decisions? If you do, this varied and challenging role is for you.</p><p>A confident communicator and decision maker, you will use your skills and abilities to effectively work and engage with all court users. You’ll understand the importance of impartial decision making, and the need to understand a wide range of information at pace. You’ll have the ability to communicate with multiple levels of stakeholders internal and external to the Tribunal, with varying communication methods and the ability to adapt your communication to your audience. </p><p><strong>For a full job description, please read supporting document and candidate pack included below before applying.</strong></p><p><strong>Experience</strong></p><p>A law degree or equivalent technical experience is desirable.</p><p>The equivalent technical experience has been defined as:</p><p>“The demonstration of a transferable decision-making aptitude, working within a set framework or guidance and previous precedents, under a form of supervision”</p><p><strong>Further details</strong></p><p>New recruits to the Civil Service joining <a href></a>MoJ are expected to join at the band minimum.</p><p>These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but we cannot facilitate requests for a particular work from home/working in the office schedule.</p><p>Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered <a href></a>in accordance with the MoJ’s Flexible Working policy.</p><p><strong>Occasional travel to other courts</strong></p><p>For this post, occasional travel to other sites may be <a href></a>required</p><p><strong>Skilled Worker Visa</strong></p><p>From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.</p><p>The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.</p><p>If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.</p><p>The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. <a href="https://www.gov.uk/skilled-worker-visa" target="_blank"><strong>You can read more about Skilled Worker visas and the eligibility criteria here.</strong></a></p><p><strong>Technical Skills</strong></p><p>Legal scenario will be given at interview as part of the assessment</p><p>A law degree or equivalent technical experience is desirable. </p><p>The equivalent technical experience has been defined as: </p><p>“The demonstration of a transferable decision-making aptitude, working within a set framework or guidance and previous precedents, under a form of supervision”</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Please see Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13721?entityId=13721" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13721?entityId=13721</a>

HM Courts and Tribunals Service

Legal Officer (First-tier Tribunal, Social Entitlement Chamber) - Glasgow (Ref: 13721)

Environmental Resource Delivery Project Manager

<h4>Job summary</h4><p>Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.</p><p></p><p>Visit our <a href="https://www.youtube.com/playlist?list=PL8EcnheDt1zgQYxvMYYtZf732Kp7cGqcC" target="_blank">YouTube channel</a> to watch the full series and come and discover your potential.</p><p>The Planning and Performance Team within the CDIO Finance, Portfolio, Performance and Org Transformation offers a high standard of service to CDIO, driving operational excellence by developing the business plan, associated performance measures and holding the Leadership Team to account for the performance in relation to CDIO Objectives.<br><br>Through the utilisation of established relationships and development of new networks, we deliver continuous improvement in both business performance and delivery, presenting accurate performance information across the business. We analyse information to identify and understand the impact on the business in order to influence stakeholders and challenge outcomes. We work collaboratively and corporately to support the integration of the risk across CDIO; delivering business improvements through continuous planning, utilising real time information to drive performance discussions.</p><h4>Job description</h4>As a Planning and Performance Analyst you will be accountable for developing and maintaining high quality Performance Reporting and working with business areas to understand their requirements and developing needs.<h4>Person specification</h4><ul><li>Maintaining strong relationships with business areas.</li><li>Developing high quality reporting that meets user requirements.</li><li>Resilient Leadership to promote wider understanding of the performance framework and its importance.</li><li>Holding performance hubs with Deputy Directors</li><li>Delivering to time and to the required quality. ensuring assurance processes are embedded.</li><li>Invest in the development of the team to build capability while contributing to making CDIO a great place for a technology career.</li></ul><p><strong>Essential Criteria:</strong></p><ul><li>Strong Technical reporting and data analysis skills including technical skills such Power BI, along with WCAG awareness.</li><li>Experience in delivery of reports to tight timescales and based on user requirements.</li><li>Understanding and manipulating complex data and disparate sets and making them easy to interpret.</li><li>Experience in analytics, using data to identify trends and patterns.</li><li>Challenging and influencing within and externally to own department.</li></ul><p><strong>Transitional Sites</strong></p><p>For more information on where you might be working, <a href="https://www.civil-service-careers.gov.uk/hmrc-locations/" target="_blank">review this information on our locations</a>.</p><p>If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.</p><p>These sites are:</p><ul><li>Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle</li><li>Telford Plaza, Telford - moving to Parkside Court, Telford</li></ul><p>You will be given more information about what this means at the job offer stage</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Managing a Quality Service</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>As part of the interview you will need to present a Power BI report of your choice and explain how you created it. The presentation should last no more than 10 minutes.</li></ul><h4>Benefits</h4>Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.</p><p>We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.</p><ul><li>Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.</li><li>Family friendly policies.</li><li>Personal support.</li><li>Coaching and development.</li></ul><p>To find out more about HMRC <a href="https://www.gov.uk/government/publications/working-for-hmrc-information-for-applicants/your-little-extras-and-big-benefits-handbook--2" target="_blank">benefits</a> and find out what it’s really like to work for HMRC<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhmrc-jobs.career-inspiration.com%2Fapp%2Fhome&amp;data=05%7C01%7Cochvinder.sandhu%40hmrc.gov.uk%7C58f2566a4caf4b596c0408dac6e2c1fd%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638040974455103539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=G2Ks8M3egM5qVREswI94ydHKRzsXUwKpIJpTaRZpDiE%3D&amp;reserved=0" target="_blank">hear from our insiders</a> or visit<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"></a><a href="https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/" target="_blank">Thinking of joining the Civil Service</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p><strong>How to Apply</strong></p><p>As part of the application process, you will be asked to provide the following:</p><ul><li>A name-blind CV including your job history.</li><li>A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.</li><li>Three separate 250-word statements on the Behaviours - Leadership (Lead Behaviour), Managing a Quality Service, and Changing and Improving.</li></ul><p>Further details around what this will entail are listed on the application form.</p><p><strong>Sift</strong></p><p>In the event of a large number of applications being received, an initial sift may be held on the essential criteria.</p><p>At full sift all behaviour statements, and your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.</p><p>We may also raise the score required at any stage of the process if we receive a high number of applications.</p><p><strong>Interview</strong></p><p>During the panel interview, you will be assessed on Experience, Behaviours and a Technical presentation. As part of the interview you will need to present a Power BI report of your choice and explain how you created it. The presentation should last no more than 10 minutes.</p><p>Interviews will take place via video link. Sift and interview dates to be confirmed.</p><p><strong>Eligibility</strong></p><p>Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a> – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – <strong>[insert vacancy ref]</strong> &amp; vacancy closing date <strong>[insert date]’.</strong></p><p>To check that you are eligible to apply for this role, <a href="https://www.civil-service-careers.gov.uk/hmrc-applying-to-work-at-hmrc/" target="_blank">please review the eligibility information before submitting your application</a>.</p><p><strong>Reserve List</strong></p><p>A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.</p><p><strong>Merit List</strong></p><p>After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.</p><p><strong>Criminal Record Check</strong></p><p>Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.</p><p><strong>Hybrid working at HMRC</strong></p><p>HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).<br></p><p><strong>Reasonable Adjustments</strong></p><p>We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.</p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact the UBS Recruitment team via <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li></ul><p>Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</p><p><strong>Important information for existing HMRC contractual homeworkers:</strong></p><p>This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.</p><p><strong>Terms and Conditions </strong></p><p>Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.</p><p>HMRC has a presence in every region of the UK. For more information on where you might be working, <a href="https://www.civil-service-careers.gov.uk/hmrc-locations/" target="_blank">review this information on our locations</a>.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.</p><p>Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. </p><p>Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.</p><p>Questions relating to an individual application must be emailed as detailed later in this advert.</p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>New entrants will join on the minimum of the pay band.</p><p>Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.</p><p>If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. </p><p>For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fworking-for-hmrc-information-for-applicants&amp;data=05%7C02%7Crecruitmentreportingperformanceunity%40hmrc.gov.uk%7Cbc4ce7d829ea4c87676408dde15791d0%7Cac52f73cfd1a4a9a8e7a4a248f3139e1%7C0%7C0%7C638914488435915483%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=W0g4BVqKYKf48jUwISn54Xl15GKbdRh%2F%2Fp%2B3unspNVU%3D&amp;reserved=0" target="_blank">Working for HMRC: information for applicants - GOV.UK</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4>Open to UK nationals only.<h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lauren Taylor</li><li>Email : <a href="mailto:lauren.taylor@hmrc.gov.uk" target="_blank">lauren.taylor@hmrc.gov.uk</a></li><li>Telephone : 03000582969</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:unitybusinessservicesrecruitmentresults@hmrc.gov.uk" target="_blank">unitybusinessservicesrecruitmentresults@hmrc.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via <a href="mailto:ubsrecruitmentcomplaints@hmrc.gov.uk" target="_blank">ubsrecruitmentcomplaints@hmrc.gov.uk</a>. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.<br><br>

Planning & Performance Analyst

<h4>Job summary</h4><p>The Government Commercial Function (GCF) is a cross-government network procuring or supporting the procurement of goods and services for the government. Within that sits the Commercial Capability Programme (CCP), which develops commercial and contract management capability across all government departments and is expanding into other public bodies too, making for a unique and exciting opportunity to join the organisation.</p><p><strong>Assistant Finance Manager (Faculty)</strong></p><p><strong>Role Overview:</strong></p><p>The award-winning Commercial and Contracts Capability Team is a division within the Government Commercial Function. It was formed in 2014/15 and was established to ensure all government departments bolstered their commercial and contract management capability to deliver the best value for the taxpayer. The role is based in the finance arm of the Commercial and Contracts Capability Team. This role predominately supports the Faculty Services pillar who are responsible for delivering commercial and contract management training packages to enable specialists to build capability and maximise the value they are getting for contracts in the public sector. The role however is flexible and there will be a need to cross cover equivalent duties within other areas of the finance team when business need permits. This may include for example supporting the People Services pillar who are responsible for providing a commercial specialist recruitment service and administering the pay and benefits of employees in the Government Commercial Organisation.</p><h4>Job description</h4><p><strong>Your responsibilities will include:</strong></p><ul><li>Undertake cost recovery – for the pillars that they are responsible for. They will ensure government and wider public sector bodies are billed promptly and accurately. Cost recovery is a critical and major part of the role.</li><li>Query Management - The postholder will follow up on any Cost recovery queries from government departments and strive to recover cash as quickly as possible with Cabinet Office guidelines. They will strive to reduce the value of non-recoverable and drive value for money for the organisation.</li><li>Relationship Building – The postholder will need to establish points of contacts, creating end-to-end processes with key controls and ensuring that information can be validated to recharge departments accurately and within agreed timeframes.</li><li>Month end process – working to tight deadlines to review, analyse, accrue and make accounting adjustments as required to ensure each cost centre in the People Services Directorate reports accurate income and expenditure.</li><li>Internal Reporting – prepare reports and provide commentary on the board pack for areas of responsibility.</li><li>Financial transactions and working with budget holders – undertake accounts payable and accounts receivable transactions, answer finance queries from internal colleagues and explore methods of process improvement to make financial processes slicker and more efficient.</li><li>Budget management and forecasting – lead on budgeting, business planning and forecasting for the organisational pillars that they support. Build positive working relationships with budget holders to advise them of their financial performance so that they can implement corrective action when necessary.</li><li>Compliance – ensure compliance with internal policies &amp; procedures, financial reporting standards, including principles around managing public money and FReM. Answer audit queries as required.</li><li>Governance and financial accountability – conduct data analysis or prepare narrative as required for Customer Board, Oversight Committee or any other governance group as required.</li><li>Deputise for the Finance Manager and/or Deputy Head of Finance – where necessary.</li><li>Undertake any other work and projects, in support of the Capability programme and the Government Commercial Function which is commensurate with the role.</li></ul><h4>Person specification</h4><p><strong>Key Skills &amp; Experience:</strong></p><ul><li>Demonstrable experience of working as a senior financial administrator with excellent numeracy skills.</li><li>Demonstrable experience of working in a busy transactional environment with significant elements of finance in the role.</li><li>Demonstrable analytical and data processing skills including a strong grasp of intermediate Microsoft Excel (e.g. lookups, pivot tables, sumif formulas etc.)</li><li>Excellent record keeping abilities and ability to pay close attention to detail even when completing transactional tasks.</li><li>Confident to challenge data quality when information feeds look incorrect.</li><li>Strong organisational skills, ability to manage conflict/ urgent tasks and manage expectations. The ability to remain professional whilst working and delivering at pace and a willingness to meet challenging deadlines.</li><li>High levels of interpersonal skills, ability to build and maintain strong working relationships with stakeholders, demonstrating an ability to engage effectively and influence others.</li><li>Adaptable and resilient, willing to review role and priorities to meet the current and future needs of the organisation.</li><li>A team player, willingness to work collaboratively, reliable and consistent to produce quality outcomes.</li><li>Experience of using own initiative to complete tasks to a high</li><li>Positive attitude and welcomes the opportunity to problem solve.</li><li>A part qualified accountant (awarded by a UK-recognised accountancy body: CIMA, ICAEW, ACCA, CIPFA, ICAS or Chartered Accountants Ireland) or AAT qualified</li><li>AP and AR/ Cost recovery experience (including administering the recharge data and customer queries)</li><li>Experience of using a financial ledger system.</li><li>Experience of succinctly communicating complex financial information to a wide variety of audiences.</li></ul><h4>Qualifications</h4>A part qualified accountant (awarded by a UK-recognised accountancy body: CIMA, ICAEW, ACCA, CIPFA, ICAS or Chartered Accountants Ireland) or AAT qualified<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Managing a Quality Service</li><li>Delivering at Pace</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Technical question covering finance/accounting knowledge</li><li>Technical test covering Excel skills and finance/accounting knowledge</li></ul><h4>Benefits</h4>Alongside your salary of £37,922, Cabinet Office contributes £10,986 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role.</li><li>An environment with flexible working options.</li><li>A culture encouraging inclusion and diversity.</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank">Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.</li><li>A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Strengths, Experience and Technical skills.<p><strong>Application process</strong></p><p>At application you will be required to provide:</p><ul><li>A CV. Further details around what this will entail are listed on the application form. </li><li>A personal statement detailing how you meet the key skills criteria (500 words max).</li><li>Written evidence of the lead criteria of Changing and Improving for this role (250 words maximum). Please make your examples as relevant as possible to the role</li></ul><p>Further details around what this will entail are listed on the application form.</p><p>Should a large number of applications be received, an initial sift may be undertaken using the lead Behaviour, Changing and Improving. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. </p><p><strong>Selection process</strong></p><p>During the interview you will be assessed against the listed behaviours, strength based questions and technical skills;</p><ul><li>Technical test covering Excel skills and finance/accounting knowledge</li><li>Technical question covering finance/accounting knowledge</li></ul><p><strong>Expected timeline (subject to change)</strong><br>Expected sift date – w/c 26/01/2026<br>Expected interview date/s – w/c 09/02/2026<br>Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p><strong>Reasonable adjustments</strong><br><br>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><p>Contact Government Recruitment Service via <a href="mailto:cabinetofficerecruitment.grs@cabinetoffice.gov.uk" target="_blank">cabinetofficerecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </p><p>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.</p><p><strong>Further Information</strong></p><p>Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.</p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk</a></p><p>If successful and transferring from another Government Department a criminal record check may be carried out.</p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a></p><p>New entrants are expected to join on the minimum of the pay band.</p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Vanicha Mudoo</li><li>Email : <a href="mailto:Vanicha.mudoo@cabinetoffice.gov.uk" target="_blank">Vanicha.mudoo@cabinetoffice.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:cabinetofficerecruitment.grs@cabinetoffice.gov.uk" target="_blank">cabinetofficerecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: <a href="mailto:cabinetofficerecruitment.grs@cabinetoffice.gov.uk" target="_blank">cabinetofficerecruitment.grs@cabinetoffice.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY2MDUmdmVyaWZ5PWVmZjYwMjRjZjgxM2I5NGE1ZjhhMzQ4ZmU3MThmMDY5JnJlcXNpZz0xNzY3NjczMTIzLWQ4OWJkM2FiNjIwYmI4MjIxOGMxOWZlMjE3ZTAxODIzZTg1ZTlkNTI=" target="_blank">Cabinet Office Employee Offer Opens in new window</a> (pdf, 344kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY2MDYmdmVyaWZ5PTA2Zjc0MGFlZjhlYWZiYjZjZDg4N2M1ZDM5MzdkZmZmJnJlcXNpZz0xNzY3NjczMTIzLWQ4OWJkM2FiNjIwYmI4MjIxOGMxOWZlMjE3ZTAxODIzZTg1ZTlkNTI=" target="_blank">Cabinet Office Terms and Conditions - External Opens in new window</a> (pdf, 82kB)

Assistant Finance Manager

<h4>Job summary</h4><p>The Customer Advice Delivery Enablement Team are at the forefront of work to ensure Acas’s Advice Services best meet the needs and interests of our customers and stakeholders. This work includes developing operational policy, co-ordination of activities to meet required service levels, provision of knowledge support and identifying potential for innovation and improvement within Advice that will extend Acas’s reach and impact. </p><p><strong>The National Operations Service Manager:</strong></p><ul><li>Leads a small team responsible for forecasting, scheduling and administration of a workforce management system responsible for relevant Acas ACD services.</li><li>Facilitates the effective deployment of staff to meet required SLA, identifying potential barriers to this and alerting relevant stakeholders, including Head of Advice Services</li><li>Ensures schedules are built to achieve targets and comply with contractual terms and policy guidance around development time, breaks, lunches and additional non-customer facing time.</li><li>Co-ordinates activities across the Advice service function, providing insight to support business and workforce planning</li><li>Provides regular and ad- hoc performance reporting to multiple business areas including senior managers</li><li>Maintains and improves relationships with internal business areas, promoting awareness of Advice Service business planning needs.</li><li>Identifies and develops improvements and efficiencies in processes and procedures, including with the WFM system, working collaboratively with internal stakeholders and external suppliers to meet service needs.</li><li>Builds and models a positive, inclusive and “can do” culture.</li></ul><h4>Job description</h4><p><strong>Main Accountabilities:</strong></p><ul><li>Responsibility for forecasting, planning, scheduling and real time management to achieve agreed SLAs.</li><li>Developing service/s protocols, and guidelines as required, taking account of all stakeholder needs.</li><li>Facilitating the delivery of centrally agreed service levels and maximising service efficiency through effective deployment of available staff.</li><li>Identifying risks and put in place mitigation, highlighting wider issues outside of the team’s control to relevant stakeholders with recommendations for action.</li><li>Quality assuring processes, systems and outputs related to all elements of WFM to ensure that issues are identified and rectified quickly.</li><li>Utilise the WFM forecasting and scheduling system functionality to improve efficiencies and processes.</li><li>Ensuring the work of the team and systems are carried out in line with relevant legislation (eg GDPR) and Acas policies.</li><li>Ensuring team quality standards are maintained through coaching, feedback and training.</li><li>Building effective relationships with stakeholders across the business and with suppliers to ensure service needs are understood and met.</li><li>Overseeing production and distribution of relevant data and information to stakeholders.</li><li>Work with Senior Advice Manager, Analysts and Advice management to:</li><li>Coordinate and manage the Adviser resource,</li><li>Identify trends impacting on delivery of services,</li><li>Implement opportunities for improvements,</li><li>Identify staffing requirements and plan recruitment, and</li><li>Plan operational activities and promotion of services.</li><li>Supporting the delivery of continuous improvement across the service, gathering insight and intelligence and using this to develop new approaches ready for implementation.</li></ul><p><strong>Who we are:</strong></p><p><strong>Acas exists to make working life better for everyone in Britain.</strong> We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. <strong>That means we’re working for everyone to help prevent and resolve workplace issues.</strong></p><p>Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.</p><p><a href="https://www.youtube.com/embed/pD7f-gurpg4?si=ARIKnPLY8d8c7g2W" target="_blank">Acas: Britain’s Workplace Experts</a></p><p>Acas has been recognised for its <strong>Diversity and Inclusion in the workplace</strong> from the Employers Network for <strong>Equality and Inclusion awards</strong> – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which <strong>embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.</strong></p><h4>Person specification</h4><p><strong>Experience: </strong><br><br><strong>Essential Criteria:</strong></p><ul><li><strong>Knowledge of forecasting and staff scheduling for a Contact Centre environment (Lead Criteria).</strong></li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p><strong>Desirable Criteria:</strong></p><ul><li>Previous line management experience.</li><li>Managing a team or service through a period of change.</li><li>Supporting continuous improvement by identifying and developing improvements in systems, processes and procedures.</li></ul><h4>Benefits</h4>Alongside your salary of £36,547, Advisory, Conciliation and Arbitration Service contributes £10,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer: </p><ul><li>Learning and Development;</li><li>Health and wellbeing;</li><li>Pension scheme;</li><li>Cycle to work scheme;</li><li>Interest free season ticket loans;</li><li>Volunteering opportunities.</li></ul><p><strong>Could you ask for any more?</strong></p><p>You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop. </p><p>To find out more please check out - <a href="https://www.acas.org.uk/about-us/working-for-acas" target="_blank">Working for Acas</a><a href></a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Strengths and Experience.<p><strong>How to apply</strong></p><p>Please click on the 'Apply now' button.</p><p><strong>As part of the application process, you will be asked to complete:</strong></p><p>An evidence-based <strong>Statement </strong>of <strong>Suitability </strong>and <strong>CV </strong>reflecting the essential and desirable Experience requirements as listed in the Job Description. Your statement of suitability should be no longer than 750 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.</p><p>Should a large number of applications be received, an initial sift may be conducted using the:</p><p><strong>Lead Criteria:</strong> Knowledge of forecasting and staff scheduling for a Contact Centre environment. <br><br>Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.<br><em><br></em>If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.</p><p><strong>Interview Details</strong></p><p>If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place in the week commencing <strong>16 February 2026</strong>. The interview will be a <strong>Strength </strong>and <strong>Experience</strong> interview and will also include <strong>Presentation</strong>. </p><p>The following essential criteria will be assessed at interview:</p><ul><li>Knowledge of forecasting and staff scheduling for a Contact Centre environment.</li><li>Supporting stakeholders by providing regular and ad-hoc performance reporting.</li><li>Experience of managing resource through Workforce Management Systems (WFM).</li><li>Utilising Microsoft Excel to create and maintain reporting spreadsheets.</li></ul><p>A reserve list will be created for this position, this means that if you have passed the interview, but we couldn’t offer you this position, you’ll be on a reserve list for 12 months if a similar position becomes available.</p><p>If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:</p><ul><li>Contact Acas HR Recruitment Service via <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> as soon as possible before the closing date to discuss your needs.</li><li>Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.</li><li>Find out more about the <a href="https://www.civil-service-careers.gov.uk/disability-confident-scheme/" target="_blank">Disability Confident Scheme</a> and <a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">Reasonable Adjustments</a><a href="https://www.civil-service-careers.gov.uk/reasonable-adjustments/" target="_blank">https://www.civil-service-careers.gov.uk/reasonable-adjustments/</a>.</li></ul><p><strong>Want to learn more about Civil Service recruitment?</strong> You can find out more on <a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank">Civil Service Careers</a> - including information on <a href="https://www.civil-service-careers.gov.uk/a-guide-to-civil-service-success-profiles/" target="_blank">Success Profiles</a>, writing a <a href="https://www.civil-service-careers.gov.uk/how-to-write-your-ps/" target="_blank">Personal Statement</a>, acceptable use of <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial Intelligence</a> and what to expect at <a href="https://www.civil-service-careers.gov.uk/assessments-and-interviews/" target="_blank">Interview</a>.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : HR Recruitment Team</li><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on <a href="mailto:HRRecruitment@acas.org.uk" target="_blank">HRRecruitment@acas.org.uk</a> in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY3MDgmdmVyaWZ5PWE1ZTg4Njc1MmIzYTI2ZDAyZTRiNzhjYjBhMmRiYzZkJnJlcXNpZz0xNzY3NjczMTk1LTgzOTAzNzc1ZmQ2N2IyZDE3ZGY5MDIwZDU0YmYxODlhZWQzMmI2ODY=" target="_blank">Job Description - National Operations Service Manager Opens in new window</a> (docx, 45kB)

Advisory, Conciliation and Arbitration Service

National Operations Service Manager

<h4>Job summary</h4><p>Engagement and Policy Division (EPD) is at the heart of how HSE reduces risk and protects people and places – it leads on HSE’s communications and business insight interventions and helps shape our policy and frontline inspection interventions.</p><p>The strength of EPD is our ability to bring to bear our collective capability on policy, operational strategy, insight and communications, to support HSE’s prevention mission on such important issues as promoting proportionality in health and safety management and our better regulation work.</p><p>These are operational delivery posts within a product safety team in the Technical Support and Engagement Group (TSEG), one part of EPD, responsible for providing technical, regulatory, and industries-related skills and knowledge.</p><p>The posts sit in TSEGs Operational Delivery Unit and requires the successful candidates to be able to bring experience of the regulation and investigation of product safety issues.</p><p>Our work protects the GB marketplace from unsafe and substandard work equipment and machinery, which risks the health and safety of users, undermines standards and puts businesses at a competitive disadvantage. You will undertake a range of investigative activities to support HSE’s role as a Market Surveillance Authority (MSA) responsible for effective regulation of work equipment and machinery.</p><p><strong>Part time working hours are available for 1 of the 4 roles. For this role we can accept part time applicants who can commit to working a minimum of 30 hours per week.</strong></p><h4>Job description</h4><p>We are looking for candidates who have experience of product safety and/or market surveillance activities, to work as part of a busy frontline operations team.</p><p>Applications from Trading Standards professionals, product safety policy professionals, as well as from those with experience of other product safety regimes would be welcomed.<br><br>In these roles you will directly influence economic operators, work with Inspectors and Specialists across HSE Divisions, colleagues in EPD, other Market Surveillance Authorities and a variety of external stakeholders. There is a need to possess or rapidly acquire an understanding and working knowledge of product safety legislation associated with GB Regulation on Accreditation and Market Surveillance (RAMS). The posts offer significant development opportunities, providing experience of operational interventions and in working collaboratively with a range of internal and external partners and stakeholders. <br><br>The post holders will require flexibility to adapt to new challenges – as HSEs product safety and market surveillance functions evolve and develop new investigation tools and techniques. <br><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Specifically, you will:</strong><br><br></p><ul><li>Investigate product safety concerns and support other HSE Divisions in the investigation of incidents where the design or manufacture of the product is a relevant line of enquiry.</li><li>Gather and analyse information from multiple sources to make robust, complex and sensitive regulatory decisions, dealing with broader issues such as public and media concern and political interest.</li><li>Work as part of a multi-disciplinary team, using enforcement or operational policy skills, to inform regulatory decision making in product safety matters.</li><li>Work closely with staff in supporting roles and with specialist knowledge.</li><li>Evaluate products and take appropriate action in line with the product safety regulatory framework (RAMS) – including overseeing the withdrawal and recall of products from the GB market.</li><li>Input accurate records to the product safety database (PSD), as well as HSE’s internal systems.</li><li>Prepare reports and correspondence to a high standard.</li><li>Work with other regulators, stakeholders and government departments to maintain an effective network.<br><br></li></ul><p>The post holders will need to be self-motivated and able to work independently to contribute to a busy and supportive team, working flexibly across the Unit, the wider Division and with other disciplines. Travel and overnight stays may be required as part of regulatory interventions, for training, or for meetings within the UK.</p><p>These roles offer a hybrid working pattern where your working week can be split between your home and your local HSE office, details of which can be discussed prior to taking up the role. </p><h4>Person specification</h4><p><strong>Essential Skills &amp; Criteria;</strong></p><ul><li>An understanding of product safety regulation and market surveillance activity (or experience of working in a similar regulatory environment).</li><li>Ability to manage competing priorities and delivering results at pace in a dynamic environment.</li><li>Ability to quickly gain knowledge and understanding of policy, procedures and guidance; and experience of applying these in your work.</li><li>Demonstrate the confidence to lead meetings and show a strong ability to collaborate with colleagues and stakeholders.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Working Together</li><li>Seeing the Big Picture</li></ul><h4>Benefits</h4>Alongside your salary of £47,686, Health and Safety Executive contributes £13,814 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li> Learning and development tailored to your role</li><li> An environment with flexible working options</li><li> A culture encouraging inclusion and diversity</li></ul><p><strong>We invest in our people with;</strong></p><ul><li>Competitive rates of pay</li><li>Access to the highly competitive <a href="https://www.civilservicepensionscheme.org.uk/" target="_blank">Civil Service Pension Scheme</a> to which HSE contribute 28.97%, far more than in the private sector.</li><li>Family friendly policies and working hours to help balance your home life and career</li><li>Carer friendly policies to help create a supportive working culture</li><li>25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave</li><li>Parental leave benefits</li><li>As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p><strong>Application Information</strong></p><p>As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications. You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the <strong>essential skills and criteria</strong> listed within the person specification. </p><p><strong>Application Guidance </strong></p><p>Please access the following link for guidance on how to apply and how to complete a Personal Statement <a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank">https://www.civil-service-careers.gov.uk/how-to-apply/</a><a href="https://www.civil-service-careers.gov.uk/how-to-apply/" target="_blank"></a></p><p><strong>Sift Information</strong></p><p>The sift will take place during week commencing 26th January 2026 where you will be assessed on your CV and Personal Statement.</p><p>In the event of a high number of applications you will be sifted on your personal statement only. </p><p><strong>Interview Information</strong><br><br>Interviews will take place during week commencing 16th February 2026 where you will be assessed against the behaviours listed within the job advert as well as your experience.<br><br>Interviews will take place virtually via Microsoft Teams. </p><p><strong>Sponsorship </strong></p><p>This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.</p><p><strong>Further Information</strong></p><p>Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.</p><p>HSE reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within HSE. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.</p><p>From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSE’s Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details – name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box <a href="mailto:internal.fraud@cabinetoffice.gov.uk" target="_blank">internal.fraud@cabinetoffice.gov.uk</a>.</p><p>Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here <a href="https://www.gov.uk/government/publications/internal-fraud-register-privacy-notice/internal-fraud-register-privacy-notice" target="_blank">Internal Fraud Register privacy notice - GOV.UK</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Rachel Bradshaw</li><li>Email : <a href="mailto:Rachel.Bradshaw@hse.gov.uk" target="_blank">Rachel.Bradshaw@hse.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:HR.Resourcing-Team@hse.gov.uk" target="_blank">HR.Resourcing-Team@hse.gov.uk</a></li></ul><h4>Further information</h4>If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met you can raise a complaint by emailing: <a href="mailto:HR.Resourcing-Team@hse.gov.uk" target="_blank">HR.Resourcing-Team@hse.gov.uk</a> or by writing to HSE at the following address: HSE Resourcing Team 2.3 Redgrave Court Merton Road Bootle Merseyside L20 7HS If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners: <a href="https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/" target="_blank">https://civilservicecommission.independent.gov.uk/code/civilservicecode…</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY2NTgmdmVyaWZ5PWY2ZTIyMTZhNjZkYjNjYWU3NGQ1Y2Q2ZTBhYzI3MDcyJnJlcXNpZz0xNzY3NjczNDkwLWM3YWJhZGUxNDQzZmMxODg0MzMwM2EzYTFjM2UwMWNjZDM0NThlMWU=" target="_blank">HSE Terms and Conditions - CSJ Advert Annex (2) Opens in new window</a> (pdf, 116kB)

83 Jobs in Glasgow City