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<p>As a Customer Service Agent, you will play a vital role in our cross-functional team, providing efficient back-office support and outstanding customer service for our repairs operations. From processing and scheduling repairs to liaising with contractors and handling customer enquiries, you will be at the heart of ensuring our services run like clockwork.</p><p>You will be responsible for managing repairs processing, scheduling, and out-of-hours enquiries, along with:</p><p>Handling online/email requests, officer enquiries, and contractor communications</p><p>Updating customer records and ensuring accurate data management</p><p>Taking incoming calls and service requests with professionalism and care</p><p>Raising and prioritising repair jobs while meeting KPIs and service standards</p><p>Supporting invoicing and customer satisfaction surveys</p><p> For you to be competent in this role it is essential that you are organised, resilient, and customer-focused, as well as:</p><p>Being a confident communicator with strong written and verbal skills<br>Skilled in multitasking and managing competing priorities<br>Proficient in Microsoft Office and IT systems<br>Having the ability to work independently and collaboratively within a team<br>Previous experience in an administrative or customer service role</p><p>At Ashford Borough Council, we are committed to delivering high-quality services to our community. You will be part of a supportive team that values your contribution and offers opportunities for growth and development.</p><p> Click to view a <a href="https://www.ashford.gov.uk/media/murhwuvg/6853b-customer-service-agent-repairs-aug-2025.doc" target="_blank">Job Description </a></p><p>For an informal discussion about the role please contact Debbie Phillips on 01233 330596</p><p>When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





<ul></ul>

Ashford Borough Council

Customer Services Agent - Repairs

<h4>About the role</h4><h4>Role Summary</h4><p>To fully action and coordinate the delivery of Disabled Facilities Grants and other home adaptations and provide information and guidance to promote independent living. By conducting customer visits and completing any necessary grant or loan documentation required. This role supports our customers throughout the grant and adaptation process, from initial contact to completion. With an eye for detail, you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff, contractors and external stakeholders in a timely and accurate manner, whilst fully supporting our varying customer base. </p><h4>Salary:</h4><p>£15,368.40</p><h4>Hours of Work:</h4><p>21 hours</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>Six months</p><h4>Notice Period:</h4><p>One month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I’ve been part of the HASS team for the past eight years. It’s a privilege to work alongside a brilliant team who are just as passionate and driven as I am when it comes to supporting our customers, many of whom are elderly, vulnerable or living with physical disabilities or life limiting conditions. Together, we deliver essential home adaptations through the Disabled Facilities Grants awarded by Hastings and Rother councils.</p><p>The work we do helps people regain independence and stay safely in their own homes. Whether it’s installing a stairlift, a level access shower, or a ramp, every adaptation makes a real difference. Being involved in that process and knowing a customer has finally received something they’ve been longing for is incredibly rewarding.</p><p>Dawn Jellis, HASS Team Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Be responsible for, and integral to the whole grant, loan or private works process and will assume full responsibility for the delivery of the service in both a visiting and administrative capacity. </li><li> Clearly explain the remit of the service to a range of customers and other professionals as appropriate. </li><li> Hold a caseload of customers and provide them with support in either their own home, or at an alternative venue if required. </li><li> Assess circumstances of ownership, and income to advise on appropriate welfare benefits and funding for works required. </li><li> Maintain timely administration of customer files as required by the service, and to enable the preparation of reports and statistics. </li><li> Undertake key administrative aspects and processing of grant and loan paperwork. </li><li> Accurately input customer data onto a database in a timely manner, ensuring compliance with the service specification, commissioner requirements and key performance indicators. </li><li> Ensure that notes about the customers are factual and free from personal opinions. </li><li> Deal with all enquiries in a way which promotes the service. </li><li> Act as the central liaison/keyworker for customers who are within the grant or loan process. </li><li> Liaise with external bodies, attend case review, and update meetings, as required. </li><li> Assist with processing invoices, and undertake any other financial responsibilities as required by the role. </li><li> Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare, and risk concerns in accordance with Town &amp; Country’s policy. </li><li> Participate in team meetings. </li><li> Undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility for this role. </li><li> Ensure that all duties are carried out to the highest standard, and in accordance with policies and procedures, with reference to the health and safety and diversity and inclusion policy. </li><li> All staff working for Town &amp; Country have a statutory duty of confidentiality to protect customers and any personally identifiable information only use it for the purposes for which it was intended. </li><li> Work in collaboration with other departments to ensure a seamless service. </li><li> Undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job. </li></ul><h4>General</h4><ul><li>To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role requires the individual to travel to various sites across East Sussex, and it is therefore expected that an individual in this role has a full driving licence and access to a car with relevant insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Evidence of a good educational standard, including GCSE English and Maths.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Experience of providing support to the designated customer group either in a volunteering or professional role. </li><li> Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines, and achieve goals. </li><li> Up to date knowledge of welfare benefits for the designated customer group. </li><li> Knowledge of related services provided by the statutory and voluntary sector. </li></ul><h4>Behaviours</h4><ul><li>Excellent verbal and written communication skills. </li><li> Demonstrate commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs. </li><li> Self-reliant and able to work on own initiative with minimal supervision as well as part of a team. </li><li> Understanding of confidentiality and data protection issues. </li><li> Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail. </li><li> Ability to collaborate and work as part of a team. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 6 October 2025</p><h4>Interview Date:</h4><p>Monday, 13 October 2025</p><a href="https://prteam.typeform.com/to/vO3mpYxR" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Caseworker (Bexhill)

<h4>About the role</h4><h4>Role Summary</h4><p>Part of the team responsible for the purchase ledger process. Involved in journal entry processing, reconciling supplier statements, chasing outstanding invoices and recording and processing of invoices. In addition, taking on responsibility for ad hoc transactional accounting tasks. </p><h4>Salary:</h4><p>Up to £27,573 per annum</p><h4>Hours of Work:</h4><p>35 hours per week</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked at TCH since 1997, always in the finance department but with different titles and roles over the years. It is a great place to work and everyone it friendly and professional. My hobbies outside of work include Roller Coasters, I’m a member of The Roller Coaster Club of Great Britain."</p><p>Helen Gaines, Financial Accountant</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>To proactively support all colleagues to achieve the department objectives and to exceed the groups accounting and service level agreement needs, providing an effective and efficient customer focussed service to the group.</li><li>To ensure compliance with the group policies and procedures including the Financial Regulations, delegations, and bank mandates.</li><li>To investigate and resolve all queries daily regarding the purchase ledger function especially the IPOS system and notify staff and management of any concerns as required.</li><li>To assist with researching and collating source data as required by accountants and management.</li><li>Ensure all invoices and other documentation is filled correctly.</li><li>To be the first point of contact for suppliers and enquiries to the Financial Accountant and purchase ledger team.</li><li>Ensure that invoices received by the group are addressed correctly are arithmetically correct and processed within supplier terms and conditions.</li><li>Weekly and fortnightly preparation and finalisation of supplier payments runs for multiple companies.</li><li>Assist customers and suppliers with queries relating to the payment of invoices.</li></ul><h4>General</h4><ul><li>To proactively support all colleagues to achieve the department objectives and to exceed the groups accounting and service level agreement needs, providing an effective and efficient customer focussed service to the group. </li><li>To ensure compliance with the group policies and procedures including the Financial Regulations, delegations, and bank mandates.</li><li>To investigate and resolve all queries daily regarding the purchase ledger function especially the IPOS system and notify staff and management of any concerns as required.</li><li>To assist with researching and collating source data as required by accountants and management. </li><li>Ensure all invoices and other documentation is filled correctly. </li><li>To be the first point of contact for suppliers and enquiries to the Financial Accountant and purchase ledger team.</li><li>Ensure that invoices received by the group are addressed correctly are arithmetically correct and processed within supplier terms and conditions.</li><li>Weekly and fortnightly preparation and finalisation of supplier payments runs for multiple companies.</li><li>Assist customers and suppliers with queries relating to the payment of invoices.</li><li>To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.</li><li>Recognise, respect, and promote the different roles and diversity of individuals.</li><li>To actively contribute towards the key performance indicators and professional standards. </li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To participate in training, attend other meetings, and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the Group.</li><li>Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.</li><li>Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.</li><li>Maintain awareness of budget requirements and value for money while delivering your role.</li><li>Consider and highlight any risk to the organisation or individuals whilst delivering your role.</li><li>Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> A good standard of education with GCSE maths and English.</li><li>AAT level 3, bookkeeping or similar qualification.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Previous Purchase ledger experience</li><li>Previous use of a purchase order system</li><li>Bookkeeping skills</li><li>Experience in computer record keeping</li><li>IT and Excel skills</li><li>Office Administration Experience</li><li>Demonstrable experience of analysing data to reach sound conclusions.</li></ul><h4>Behaviours</h4><ul><li>Accuracy and attention to detail. </li><li>Excellent numerical skills. </li><li>Analytical and inquisitive approach to work. </li><li>Excellent planning and organisational skills. </li><li>The drive to meet high personal standards and commit to challenging goals and objectives. </li><li>Great customer service skills. </li><li>Evaluates and reviews work to ensure it consistently meets high standards. </li><li>The ability to interact and build productive relationships internally and externally. </li><li>Communicates effectively and professionally, projecting a positive impact on recipients. </li><li>Ability to think innovatively while assessing risks and opportunities in a measured way. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 22 September 2025</p><h4>Interview Date:</h4><p>Wednesday, 1 October 2025</p><a href="https://prteam.typeform.com/to/kLELYV7S" target="_blank">Apply now</a>





<ul></ul>

Accounts Assistant Purchase Ledger

<h4>About the role</h4><h4>Role Summary</h4><p><strong>Purpose:</strong></p><ul><li> To carry out a range property maintenance works to Empty Homes to bring homes up to the lettable standard</li></ul><h4>Salary:</h4><p>£34,981 per annum</p><h4>Hours of Work:</h4><p>40</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months </p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked here for 5 years during which time I moved from an Operative to a Void Chargehand position. I am looking forward to continuing my career journey with Town &amp; Country Housing and am looking for Voids Operatives to join my team."</p><p>Leonard Brooker, Voids Chargehand</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Receive and complete works via a PDA device and accurately record SOR codes on orders.</li><li> Work safely and always in accordance with the Health and Safety At Work Act. Encourage others to be safe in the workplace and report any safety concerns to a manager/supervisor/chargehand</li><li> Ensure job completion notes are accurately recorded and before and after photographic evidence is produced for audit purposes.</li><li> Ensure any additions or omissions to specification are accurately recorded.</li><li> Complete works that have been prepared on detailed work specifications.</li><li> All work to be completed to a high standard of quality.</li><li> Ensure that vehicle is kept clean and tidy and in a good state of repair.</li><li> Report all breakdowns/accidents and other vehicle related incidents to your Line Manager or equivalent.</li><li> To be careful with materials and company resources generally and ensure company tools are stored safely and kept in good working order.</li><li> Report any safeguarding concerns to your Line Manager or equivalent</li><li> Be responsible for reporting any issues of damp and mould and instigating repairs/works and ensure that where urgent cases of damp and mould are highlighted, decanting of residents is instigated.</li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business.</li><li> To actively contribute towards key performance indicators and professional standards.</li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process.</li><li> This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li> Attend and participate in training and other meetings and staff events as required.</li><li> Be an effective member of your team, presenting a positive impression of your section and the business.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE standard or equivalent education</li><li> Competent user of mobile devices for receiving and recording work (PDAs)</li><li><em><strong>Full driving licence</strong></em></li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Experience working in social housing homes</li><li> Good trade skills</li><li> Good time management</li><li> Good understanding of working safely and responsibilities under HASWA</li><li> Knowledge of risk management/assessment frameworks</li></ul><h4>Behaviours</h4><ul><li> Excellent verbal and written communication skills</li><li> Excellent customer care skills</li><li> Good understanding of Schedule of Rates (SOR) codes</li><li> Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and<br>accurately</li><li> Proactive approach to solving problems</li><li> Able to work as an effective team member with minimum supervision</li><li> Ability to multitask and anticipate assignments while maintaining meticulous attention to detail</li><li> Demonstrates resilience in pressured and stressful situations</li><li> Ability to deal with sensitive information, maintaining discretion and confidentiality</li><li> Ability to create an environment of trust, fairness and openness.</li><li> Good team player</li><li> Able to work with a high degree of autonomy and flexibility. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Uw61rDgC" target="_blank">Apply now</a>





<ul></ul>

Voids Operative (Epsom)

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;</p><ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4><p>£12.75</p><h4>Hours of Work:</h4><p>Day, Evening and Night shifts available</p><h4>Contract:</h4><p>Bank/Casual </p><h4>Probation Period:</h4><p>NA</p><h4>Notice Period:</h4><p>ASAP</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 15 September 2025</p><h4>Interview Date:</h4><p>Wednesday, 24 September 2025</p><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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Bank Housing Support Worker (Days, Evenings and Nights)

<p>We are looking for a skilled and dedicated General Needs Maintenance Operatives to join our Voids team in our Housing Services. You will play a vital role in improving the quality of life for our tenants by delivering high-standard domestic repairs, enhancing communal areas, and supporting housing management services.</p><p>This is a hands-on role that combines practical maintenance work with tenant engagement, block inspections, and conflict resolution. You will be the face of the Council in our communities.</p><p>You will be responsible for carrying out a wide range of domestic repairs and improvements in tenant homes, including basic carpentry, plumbing, and lock replacement, along with:</p><p>Maintaining and enhancing communal areas such as hedge trimming, weeding, and internal redecoration.</p><p>Conducting block inspections and identifying health &amp; safety or fire risks.</p><p>Supporting urgent repairs and ensuring properties are made safe quickly and effectively.</p><p>Using petrol-powered tools to clear overgrown gardens and communal spaces.</p><p>Assisting with estate inspections and enforcement compliance.</p><p>It is essential that you have a practical mindset, strong interpersonal skills, and a genuine desire to help others and have:</p><p>Good literacy and numeracy skills, with the ability to maintain clear and accurate records.</p><p>Experience in general domestic repairs and home improvements, including basic carpentry and gardening tasks like mowing and hedge trimming.</p><p>A clean driving license and the ability to travel across the borough.</p><p>Confidence in dealing with the general public, including tenants with health conditions or challenging behaviour.</p><p>For an informal discussion about the role please contact Martin Cotton, Voids Supervisor on 0300 0424060</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/fgrcrd4f/7124a-7125a-7126a-general-needs-maintenance-operative-august-2025.doc" target="_blank">Job Description</a></p><p> When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

General Needs Maintenance Operative (Voids)

<p>We are looking an enthusiastic qualified approved electrician to complement our existing planned maintenance team and join our electrical services division.</p><p>The role will principally involve periodic electrical installation condition reports, refurbishments and repairs to electrical installations.</p><p>The ideal candidate will have an all-round knowledge and experience of electrical installations and the wiring regulations together with the right demeanour for working as a team and in occupied properties. The ideal candidate will be conscientious, quality driven and well organised.</p><p>You need to be able to plan your own varied workload but also work as a team member. Candidates should hold the qualifications of BS7671 18TH Edition A2, City &amp; Guilds Level 3 2391: 2391-52 Initial Verification &amp; Periodic Inspection and Testing, 2391-51 Periodic Inspection of Electrical Installations, 2391-50 Initial Verification of Electrical Installations, be computer literate, have good communication skills and be committed to providing a high-quality service to our tenants.</p><p>You will need to hold a current valid driving licence as a company van will be provided.</p><p>For an informal discussion please contact Paul Brooker on 01233 628235</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/czgbb1js/7069a-approved-electrician-feb-2025.doc" target="_blank">Job Description </a></p><p>When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>We offer - Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, and opportunities for training and development.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

Approved Electrician

<p>Are you ready to lead a forward-thinking Building Control team in a time of transformation for the profession?</p><p>We are looking for an ambitious individual who has the vision and leadership to shape a local authority building control service that can grow and thrive amidst changing priorities and increased scrutiny.</p><p>This role is about leading innovation, navigating change, and embracing new ways of working in a digitally advancing world. Local Government Reform (LGR) presents us with an opportunity, and we are looking for someone who sees the bigger picture who can turn change into progress and drive forward the strategic direction of the service.</p><p>You will ensure that the team not only delivers high-quality construction oversight but also play a leading role in identifying and implementing opportunities for expanding discretionary services, positioning the team as a valued partner for developers and businesses. This will include:</p><p>Evolving service delivery by embracing digital tools and modern practices to improve efficiency and customer experience.</p><p>Making timely and sound determinations on building regulation applications and advising on compliance matters.</p><p>Helping to devise and monitor a robust business plan for the building control service.</p><p>Representing the Council in enforcement actions, policy discussions, and collaborative partnerships.</p><p>Overseeing investigations into dangerous structures and enforcement cases.</p><p>In order to excel in this role we need you to be a strong leader with ambition, and adaptability. </p><p>Whilst Class 2F accreditation (or above) may be advantageous, the key requirement is experience and commitment in developing expertise and driving change, along with having:</p><p>A Diploma in Building/Engineering (or equivalent experience).</p><p>Registered Building Inspector (RBI) Class 2A, with ambition to progress to Class 2F and Technical Manager Class 4.</p><p>Strong leadership skills, capable of motivating and shaping a high-performing team.</p><p>A forward-thinking approach, embracing digital advancements and modern working practices.</p><p>An ability to demonstrate commercial awareness.</p><p>At Ashford Borough Council, we are embracing change and seizing opportunity to deliver a modern, progressive Local Authority Building Control service. This is a fantastic chance for an ambitious professional to play a pivotal role in shaping the future of our service as a leader in innovation and excellence.</p><p>For an informal discussion about the role please contact Simon Cole, Assistant Director $ú Planning &amp; Development at <a href="mailto:simon.cole@ashford.gov.uk" target="_blank">simon.cole@ashford.gov.uk</a>.</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/i55nkpmh/revised-final-6460a-team-leader-building-control-april-2025.docx" target="_blank">Job Description </a></p><p>Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. </p><p><strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

Team Leader - Building Control

<p>Are you passionate about preserving and protecting our natural environment?</p><p>We are looking for someone who has experience of tree works and basic chainsaw /groundwork and who thrives outdoors.</p><p>You will be responsible for cultivating and managing trees, hedgerows, and shrubs across our borough$ûwhether in urban neighbourhoods or serene countryside spots. Your day-to-day work will include planting, pruning, felling, and preserving trees. From operating heavy machinery to assisting with inspections, you will be essential to delivering a safe, effective, and environmentally conscious tree service, along with:</p><p>Carrying out all aspects of tree work, including felling, planting, pruning, and preservation</p><p>Operating chainsaws, chippers, and other specialist equipment</p><p>Contributing to the ongoing care, maintenance, and assessment of the borough&amp;©s tree stock</p><p>Supporting our arboricultural service plan you will play an active role in helping to identifying emerging risks or damage caused by trees and provide advice on tree-related issues to protect public safety and property.</p><p>To be competent in this role it is essential that you have Chainsaw Certificates: CS30/31, CS38 &amp; CS39 and demonstratable hands-on experience with tree work and ground maintenance equipment.</p><p>You will be part of a supportive and forward-thinking team committed to sustainable land management and public safety. We provide training opportunities, robust health and safety support, and the chance to make a visible impact in your local community.</p><p>For an informal discussion about the role please contact Jamie Hendy, Arboricultural Manager, on 01233 330293</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/1mrp5pa0/7101a-arborist-june-2025.doc" target="_blank">Job Description </a></p><p>To Apply: Internal applicants $ú please apply by logging into self service and click on `current vacancies`</p><p>Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

34 Jobs in Hastings, UK