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<h2>About the job</h2>Salary: £41,511 - £44,711 a year plus £963 essential car user allowance Hours per week: 37 Contract type: PermanentWe're looking for someone special to join our team! This is an exciting opportunity to be part of a dynamic and growing company where your ideas and contributions will truly make a difference.&nbsp;The role involves tenancy management within a social housing environment, working on meaningful projects, and collaborating with a supportive team. You’ll be responsible for supervising staff, using performance management techniques to drive success, and providing complex technical and legal advice to colleagues and customers.&nbsp;Operating at a senior level, you'll create and maintain positive relationships while representing the department with professionalism and expertise. If you love working in a positive environment where your skills are valued, this could be the perfect role for you.Please note this role does not attract sponsorship.<h2>About you</h2>You’re a passionate and motivated individual with in-depth experience in tenancy management and supervision within social housing. You have excellent communication skills, both written and verbal, and can confidently engage with customers, colleagues, and external agencies. Your leadership skills enable you to motivate and develop a team, and your ability to analyse performance data ensures effective decision-making. You possess a strong knowledge of current housing legislation and tenancy sustainment principles and are a member of the Chartered Institute of Housing or have equivalent qualifications or experience.You can manage workloads efficiently, working on your own initiative to meet deadlines and targets. Your keen understanding of equality issues allows you to identify and address discrimination in the workplace appropriately. You are flexible and able to attend meetings or respond to emergencies outside of normal office hours, including weekends. A full driving license with business insurance and access to your own car (or the ability to travel around Luton and surrounding areas) is essential.This is a public facing role so you’ll need to show off your fluency in speaking and writing EnglishWe’d love to hear from you if this sounds like you! Join us, and let's create something amazing together.<h2>About us</h2>Our ambitious&nbsp;Luton 2040 Vision&nbsp;– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?We welcome applications from all sections of the community and are committed to developing a workforce that&nbsp;reflects the diversity of our borough<h2>Application Process</h2>Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. <h2>Benefits</h2>We offer a range of excellent staff benefits which include: - From 25 to 32 days’ annual leave: linked to length of service and grade - Buying annual leave scheme: buy up to 20 days additional annual leave - Career Pathways: step up in your career or move into a specialist area - Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant - Generous relocation package: up to £8,000 (subject to eligibility) - Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home - Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns - Training and support: unlimited access to development courses, mentoring and support and clear career pathways - Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons - Arriva Travel Club: great value savings on local bus travel<h2>How to apply</h2>We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application:&nbsp;<a href="https://m.luton.gov.uk/Page/Show/Jobs_and_careers/recruitment/Pages/How-to-apply.aspx" target="_blank">How to apply</a><h2>Available documents</h2>Attached documents are available under links. Clicking a document link will initialize its download.<ul><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1497795&amp;ptId=11486" target="_blank">download: Tenancy Services Team Manager - JD Redeployment.pdf</a></li><li><a href="https://emea3.recruitmentplatform.com/tlk/pages/fo/download_job_file.jsp?ID=PSKFK026203F3VBQB686G8N7P&amp;nDocumentID=1497796&amp;ptId=11486" target="_blank">download: Luton_Values_Flyer (1).pdf</a></li></ul>





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Luton Borough Council

Tenancy Services Team Manager

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Repairs Co-ordinator - Maternity Cover FTCHybrid - £27,663 Pro Rata Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a maternity cover basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.As a Repairs Coordinator, you will be the first point of contact for residents and staff reporting repairs. You will work closely with our Repairs Team Supervisors and Manager to ensure repairs are logged, tracked, and completed efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (35-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Repairs Co-ordinator

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Repairs Co-ordinator - 21 hours per week, 3 days (Wednesday, Thursday, Friday) Hybrid - £27,663 Pro RataAre you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team on a part-time basis. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.Working three days a week, you will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.Key Responsibilities as a Repairs Co-Ordinator:<ul>
<li>Receive and process repair requests from residents and staff.</li>
<li>Place and track orders with approved contractors using our Repairs and Maintenance system.</li>
<li>Maintain accurate property records and update our property database.</li>
<li>Log defects in new or refurbished properties and liaise with builders.</li>
<li>Assist with invoice processing and appointment scheduling for technical staff.</li>
<li>Monitor customer satisfaction and feedback.</li>
<li>Support with specialist tasks such as overdue contractor orders and out-of-hours administration.</li>
<li>Provide occasional reception cover as required.</li>
</ul>The ideal candidate will have:<ul>
<li>Customer-focused with a professional and courteous manner.</li>
<li>Organised, reliable, and meticulous in record-keeping.</li>
<li>Confident using Microsoft Word and Excel.</li>
<li>A strong communicator with a good telephone manner.</li>
<li>Knowledge surrounding housing construction is desired but essential.</li>
</ul>Why Join Us as a Repairs Co-Ordinator?<ul>
<li>Opportunities for career growth and development.</li>
<li>33 days of annual leave pro-rata including Bank Holidays</li>
<li>Competitive salary of £27,663 per annum pro rata (21-hour week)</li>
<li>Monthly attendance bonus</li>
<li>Life assurance cover (three times your annual salary)</li>
<li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li>
<li>Ongoing training opportunities to develop your career</li>
<li>Employee support and health &amp; wellbeing services</li>
</ul><ul><li>Free access to on-site gym</li></ul>Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

3 Housing Jobs in Aylesbury, UK