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Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Temporary Accommodation Management &amp; Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Temporary Accommodation Management and Support Officer

<h4>Housing Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:EnhancedCastle Point Borough Council - Castle Point, EssexHousing Customer Relations OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: Thursday 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about delivering exceptional customer service and driving continuous improvement in housing services. You will thrive in a dynamic environment where you skills in complaint resolution and stakeholder engagement make a real difference.As our Housing Customer Relations Officer, you’ll lead the complaints and customer relations function within Housing Management Services. You’ll ensure statutory compliance, high-quality service delivery, and use feedback to shape future housing policies and services. You’ll be the key contact for residents, Members, MPs, and external stakeholders, managing complex complaints, Ombudsman enquiries, FOIs, and subject access requests. Your insights will help us improve tenant satisfaction and build sustainable, effective services.Key Responsibilities• Lead and coordinate complaints and casework across housing services• Ensure timely, accurate responses that meet regulatory standards• Liaise with the Housing Ombudsman and produce performance reports• Analyse feedback and implement service improvements• Provide expert advice on complaint resolution and regulatory compliance• Represent the Council at internal and external meetingsAbout YouWe are looking for someone who has:• Strong understanding of complaints handling and customer service• Experience in social housing or local authority settings• Knowledge of housing regulations, TSMs, and statutory procedures• Excellent IT skills (Microsoft Office, Outlook, Excel, PowerPoint)• Ability to influence, negotiate, and manage change• Full driving licence and access to transport with business insuranceNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/648/Housing Customer Relations Officer.pdf">Housing Customer Relations Officer.pdf</a> (166kb)</li></ul>





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Castle Point Borough Council

Housing Customer Relations Officer

<h4>Housing Engagement Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: TwoDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexHousing Engagement OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: 6th November 2025Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Engagement Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As Housing Engagement Officer, you’ll be at the heart of our resident engagement strategy—organising events, facilitating groups, and building strong relationships with stakeholders. You’ll help develop Tenant &amp; Resident Associations (TRAs), resident forums, coordinate surveys, and ensure our services meet the Regulator for Social Housing’s Consumer Standards, especially around Transparency, Influence and Accountability.Key Responsibilities<ul><li>Deliver inclusive and effective resident engagement services</li><li>Promote and support TRAs and other stakeholder groups</li><li>Organise and attend meetings and events, taking minutes and following up actions</li><li>Use social media, newsletters, and other channels to promote engagement opportunities</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Excellent communication and facilitation skills</li><li>Strong organisational and administrative abilities</li><li>Proven experience in resident engagement or tenant participation</li><li>Knowledge of housing regulation and consumer standards</li><li>IT literacy including Microsoft Office tools</li><li>A respectful, empathetic approach and commitment to equality and diversity</li><li>A valid driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/650/Housing Engagement Officer .pdf">Housing Engagement Officer .pdf</a> (169kb)</li></ul>





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Housing Engagement Officer

<h4>Neighbourhood Management Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £38,220 - £41,771 per annum (Grade 7 - SCP 27 - 31)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexNeighbourhood Management OfficerFull Time – 37 hours Grade 7 – SCP Range 27-31£38,220 - £41,771Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Neighbourhood Management Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if are passionate about creating safe, vibrant neighbourhoods where residents can thrive. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. If you thrive on building strong relationships with residents, ensuring tenancies are sustainable, and helping to shape communities, we encourage you to apply for this role.Key Responsibilities<ul><li>Managing a patch of tenancies, leases and licences, including sheltered housing</li><li>Conducting tenancy audits and neighbourhood inspections</li><li>Supporting vulnerable residents and linking them to vital services</li><li>Tackling anti-social behaviour and safeguarding concerns</li><li>Leading on tenancy changes, complaints and legal proceedings</li><li>Collaborating with internal teams and external partners to deliver high-quality housing services</li></ul>About YouWe are looking for someone who:<ul><li>Experienced in housing or customer service</li><li>Skilled in communication, problem solving and partnership working</li><li>Has knowledge about housing legislation, welfare benefits and safeguarding</li><li>Has IT skills and is confident using Microsoft Office</li><li>Committed to equality, diversity and excellent customer care</li><li>Has experience in sheltered housing or similar environments</li><li>Has a flexible attitude to being called upon to work in an emergency or unusual circumstances</li><li>Holds a valid driving licence and has access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/651/Neighbourhood Management Officer JD.pdf">Neighbourhood Management Officer JD.pdf</a> (175kb)</li></ul>





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Neighbourhood Management Officer

<h4>Senior Leaseholder and Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £42,839 - £47,181 per annum (Grade 8 SCP 32 - 36)Working Hours: 37 hours per week Contract Duration: Permanent Number of Positions: OneDBS Check: EnhancedCastlepoint Borough CouncilCastle Point, EssexSenior Leasehold and Customer Relations OfficerFull Time – 37 hours Grade 8 – SCP Range 32-36£42,839 - £47,181Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Senior Leasehold and Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As our Senior Leasehold and Customer Relations Officer, you’ll manage a dedicated team focussed on resident engagement, customer relations and complaints resolution – ensuring our services are transparent, accountable and responsive.Key Responsibilities<ul><li>Lead and develop a team of Customer Relations and Engagement Officers</li><li>Champion resident involvement through Tenant &amp; Resident Associations and community initiatives</li><li>Oversee complex complaints and casework, ensuring timely and effective resolution</li><li>Drive service improvements using resident feedback and Tenant Satisfaction Measures (TSM)</li><li>Ensure compliance with housing regulations and the Regulator of Social Housing Consumer Standards.</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Strong leadership skills</li><li>Brings experience in social housing, complaints handling and resident engagement</li><li>Understands housing regulations, TSMs and local government operations</li><li>Is confident in influencing stakeholders and driving change</li><li>Full driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/649/Senior Leaseholder and Customer Relations Officer .pdf">Senior Leaseholder and Customer Relations Officer .pdf</a> (174kb)</li></ul>





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Senior Leaseholder and Customer Relations Officer

Area ManagerWe offer a hybrid working approach, but you'll be expected to spend the majority of your working week within our local communities and neighbourhoods.As an Area Manager, you’ll play a crucial role in the delivery of Peabody’s customer services ambition by managing, supporting and motivating a team of Neighbourhood Managers to deliver a high-performance customer focused housing service to our customers. You’ll embed the Better Together culture and ensure staff follow through our values, demonstrating Simple, Safe and Smart ways of working.You’ll provide housing operations expertise to the housing teams and the wider business, and you’ll use data and insights to really understand the customers in your area. You will be leading on the implementation and delivery of housing management services at Dagenham Green, a new and exciting multi-tenure development in East London. You’ll be an energetic and inspiring leader and manager, and you’ll have a strong track record of delivering excellent customer service, to deliver tangible outcomes. You’ll represent Peabody at relevant forums and lead the development of strong relationships that benefit the interest of Peabody and our customers. You’ll contribute to the continuous improvement of services by taking the lead on projects and ongoing tasks on behalf of the team and ensure your team manage their budget effectively and provide input into the annual budget setting and service charge budgets.If you’re an excellent communicator with strong problem skills and the ability to influence, negotiate and persuade, this could be the role for you. You’ll have experience in managing community safety and tenancies, coupled with knowledge of housing legislations, regulatory standards and good practice, and can diffuse difficult and challenging situations. This role includes out of hours, and you are required to be out on site at least once a week and office based once a week.To be successful in this role, you’re:<ul><li>experienced in staff management or leadership</li><li>able to demonstrate a good level of practical knowledge and skills around problem solving and the ability to defuse difficult and challenging situations</li><li>an excellent communicator, both verbal and written</li><li>understanding of administrative processes and systems, including systematic investigations</li><li>able to demonstrate a professional approach in the knowledge of conflict management</li><li>experienced in using a wide range of IT software packages</li><li>knowledgeable of relevant legislation for dealing with community safety issues and how the law can be applied in different scenarios.</li><li>knowledgeable of the Anti-Social Behaviour Act 2014, Care Act 2014 and Children’s Act 1989</li></ul>Our Assessment ProcessOur fair, inclusive, and transparent recruitment process includes an in-person interview and assessment on the 21 November 2025. Why Join Us?When you join Peabody, you’re joining a team guided by our values. Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.We offer:<ul><li>30 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li></ul>Please read before you apply<ul><li>You must have the right to work in the UK; we are unable to provide visa sponsorship.</li><li>We reserve the right to close this advert early if we receive a high volume of suitable applications.</li><li>A full UK driving licence and access to a vehicle is preferable</li><li>This role will require a Basic DBS check.</li></ul>If you're a proactive, values-led leader with a strong track record in housing and community services, and you thrive on building relationships and driving performance, we’d love to hear from you. Please apply by submitting an anonymised CV along with a short statement outlining why you're the ideal candidate for this role.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a> 





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Peabody

Area Manager

<h4>Housing Business Support Officer</h4>Location: Castle Point Council Offices, Kiln RoadWorking Hours: 37 hours per week Number of Positions: OneLocation: Castle PointJob title: Business Support OfficerFull Time– 37hoursGrade 4 - £29,064 - £30,518 paClosing date: 2nd November 2025Castle Point Borough Council are keen to appoint a Business Support Officer to work in the Housing Services Directorate, to be a part of the team to deliver a resident focused, data led, performance driven service. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.*Please note that this role will be based in the council offices and will require regular travel to sites in the borough*Key Skills and abilities<ul><li>To coordinate and book in all required survey inspections with residents and housing surveyors.</li><li>To check housing surveyor inspections, raise works orders to contractors, keeping residents updated on all works within their homes.</li><li>To triage reports of damp and mould, recoding results and taking all appropriate action as set out in damp and mould policy and procedure.</li><li>To ensure our contractors are completing works and providing relevant certification within the timescales set out in the contract.</li><li>To assist the HTS Managers in ensuring all remedial works across all HTS service areas are raised, tracked and completed accordingly.</li><li>To assist the HTS team in maintaining budget provisions by ensuring all approved jobs up to the value of £1k are justified and completed to a good standard, and priced in line with the Contract.</li><li>To ensure that certification is stored electronically and for the required amount of time for each compliance area on the relevant IT systems.</li><li>To assist the HTS Managers with compiling relevant information for Key Performance Indicators.</li><li>To assist in ensuring key database IT systems are kept updated in regard to compliance areas. The current used system is Apex.</li></ul>ExperiencePrevious practical experience working within the same or similar role is essentialFor an informal discussion regarding this role, please contact Recruiting manager –<a href="mailto:vsydney-smith@castlepoint.gov.uk" target="_blank">vsydney-smith@castlepoint.gov.uk</a>The successful applicant will be subject to an Basic Disclosure &amp; Barring Service (DBS) check. The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/637/Consultation JD - Business Support Officer.pdf">Consultation JD - Business Support Officer.pdf</a> (163kb)</li></ul>





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Housing Business Support Officer

<h4>Housing Surveyor</h4>Team:Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 8 - £42,839 -£47,181Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:BasicClosing Date: 12:00pm 2nd November 2025Location Castle Point,Kiln RoadJob title Housing SurveyorFull Time– 37 hoursGrade 8 - SCP 32 - 36 - £42,839 - £47,181 paCastle Point Borough Council are keen to appoint a Housing Surveyor to work in the Housing Services Directorate, to be a part of the team to deliver a resident focused, data led, performance driven service. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.Carrying out all building surveying related activities on a defined patch, working as part of a team to ensure that all properties are safe, warm, dry and comply with regulatory requirements and Castle Point Borough Council (CPBC) Policies and standards.*Please note that this role will be based in the council offices and will require regular travel to sites in the borough*Key Skills and abilities<ul><li>Supervising contractors and the co-ordinating of works</li><li>Undertaking surveys to diagnose cause and remedial action required</li><li>Preparing full technical reports and detailed specifications</li><li>Implementing robust quality control measures including post-inspections</li><li>Managing the diagnosis, specification, ordering, completion of works and all associated administration</li><li>Ensuring that targets are met, and works are completed to time and budget</li><li>Updating and engaging with residents in a timely, considerate and courteous manner</li><li>Ensuring that works are completed on time, within budget and to agreed quality standards.</li></ul>ExperiencePrevious practical experience working within the same or similar role is essentialApplicants must hold a valid UK Driving licence and have access to own vehicle with business insurance.Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li></ul>For an informal discussion regarding this role, please contact Recruiting manager – <a href="mailto:cplongman@castlepoint.gov.uk" target="_blank">cplongman@castlepoint.gov.uk</a>The successful applicant will be subject to an Basic level Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/638/Consultation JD - Housing Surveyor.pdf">Consultation JD - Housing Surveyor.pdf</a> (176kb)</li></ul>





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Housing Surveyor

Job Description Technical Licensing Officer – Licensing Team Salary: £33,531 – £38,052 per annum Number of openings - 5 Grade: D Contract Type: &nbsp;Permanent&nbsp; Hours: 37 hours per week Location: Thurrock Council About the Department The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Technical Licensing Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role We are seeking a proactive and detail-oriented Technical Licensing Officer to join our Licensing Team. You will be responsible for assessing and processing property licence applications, managing a caseload, and ensuring compliance with housing legislation. Key Responsibilities <ul> <li>Apply housing and licensing legislation, particularly the Housing Act 2004, to assess, process, and determine licence applications.</li> <li>Use digital systems and data tools to manage cases, maintain accurate records, and produce performance reports.</li> <li>Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines.</li> <li>Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance.</li> <li>Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required.</li> </ul> What We’re Looking For <ul> <li>Experience in housing, environmental health, property licensing, or a related regulatory field.</li> <li>Confidence in working with legislation, data systems, and digital tools.</li> <li>Strong organisational skills with the ability to manage caseloads and meet deadlines.</li> <li>Excellent communication skills and the ability to build effective relationships with a range of stakeholders.</li> <li>A commitment to improving housing standards and supporting residents across Thurrock.</li> </ul> Additional Information <ul> <li>DBS Check: Standard</li> <li>Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a></li> </ul> Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Important Dates <ul> <li>Closing Date: 09/11/2025&nbsp;</li> <li>Interview Date: To be confirmed</li> </ul> &nbsp;To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EZ9yiM6dI-1AuuZBkZo0UlcB76At_E_vCcvUBjUCllxJ2w?e=UegMgl" target="_blank">&nbsp;Technical Licensing Officer JD</a> &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Technical Licensing Officer

Job Description Licensing Breach Officer Salary: £29,253 - £32,736 per annum Grade: C Contract Type: 12 Months Fixed Term Contract Hours: 37 hours per week&nbsp; DBS Check: Standard Closing Date: 09/11/2025 Interview Date: TBC About the department&nbsp; The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Licensing Breach Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role Key Responsibilities: <ul> <li>Monitor compliance with property licence conditions through audits, inspections, and document reviews.</li> <li>Investigate breaches such as overcrowding, substandard property conditions, and poor management practices.</li> <li>Issue formal notices and assist in preparing enforcement actions.</li> <li>Maintain accurate records and contribute to performance monitoring.</li> <li>Support engagement initiatives including landlord forums and awareness sessions.</li> </ul> What We’re Looking For <ul> <li>Knowledge of property licensing and housing enforcement.</li> <li>Experience in regulatory compliance, inspections, or case management.</li> <li>Strong analytical skills to assess evidence and follow due process.</li> <li>Educated to A-level standard or equivalent.</li> <li>Excellent interpersonal and IT skills.</li> </ul> Benefits of Working with Us <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Additional Information For informal enquiries, please contact: Dulal Ahmed – PRS Regulation Manager 📧 <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> &nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EVw1h7GMRMJPsNSq3Dr9s54BRhon505XSjra0BZOJ_6Fyg?e=F41cwm" target="_blank">Licensing_Breach_Officer_JD.pdf</a>&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Licensing Breach Information Officer

<h4>Compliance specialist (Electrical Gas and Lifts)</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 9 - £48,226- 52,413 per annumWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:YesClosing Date: 12:00pm 02nd November 2025Council Offices, Kiln Road, Benfleet, Essex, SS7 1TFCompliance specialist (Electrical Gas and Lifts)Full Time– 37 hours per weekGrade 9 - £48,226- 52,413Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes Gas Electrics and Lifts helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.Key Responsibilities:<ul><li>Support the delivery and monitoring of statutory compliance programmes for: Gas Electrics and Lifts</li><li>Ensure that all, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of al Gas, electrical and Lift works.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul>Skills and Abilities:<ul><li>Strong understanding of landlord compliance obligations, particularly Gas Safety (Installation and Use) Regulations 1998, Electrical Safety Standards , and Lifting Operations and Lifting Equipment Regulations (LOLER) 1998.</li><li>Ability to interpret compliance certificates, inspection reports, and regulatory guidance.</li><li>Experience working and managing h contractors, coordinating safety works, and implementing robust quality control measures.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li></ul>Essential Qualifications: <ul><li>Demonstrable experience in property compliance, maintenance, or building services, ideally within social housing or a regulated environment.</li><li>Experience managing or auditing gas, electrical, or lift compliance programmes.</li><li>Strong working knowledge of health and safety and landlord statutory obligations.</li><li>Valid UK driving notice</li></ul>Desirable Qualifications:<ul><li>Gas Safety: ACS-qualified Gas Engineer (CCN1, CENWAT, or equivalent) or recognised Gas Safety Management qualification.</li><li>Electrical Safety: City &amp; Guilds 2391 (Inspection &amp; Testing), 2382 (Wiring Regulations – 18th Edition), or equivalent.</li><li>Lifts: Lifting Operations and Lifting Equipment (LOLER) competence or LEIA-accredited awareness training.</li><li>Health &amp; Safety / Compliance: IOSH Managing Safely, or equivalent.</li><li>Building Services / Property Compliance: HNC, HND, or equivalent qualification in Building Services, Engineering, or Construction.</li></ul>.Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.What We OfferThis is a fantastic opportunity to join a forward-thinking organisation that places resident safety and service quality at the heart of everything we do.As part of our team, you will benefit from:<ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>Apply NowIf you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from you.The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/645/Complaince speaclist Electrical, Gas, Lifts SC1.pdf">Complaince speaclist Electrical, Gas, Lifts SC1.pdf</a> (179kb)</li></ul>





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Compliance specialist (Electrical Gas and Lifts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9244/DPLS_Technical_Assistant_-_Candidate_Pack.pdf" target="_blank">DPLS_Technical_Assistant_-_Candidate_Pack</a></li>
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Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



This post provides administrative support to the Dartford Private Leasing Scheme within The Housing Solutions Team.
This includes:
<ul>
<li>Raising work orders &amp; recording stage history using the Councils housing management system</li>
<li>Arranging contractors to deliver work</li>
<li>Reporting on contractor performance</li>
<li>Supporting the management of property portfolio</li>
<li>Liaising with landlords</li>
<li>General administrative duties</li>
</ul>
Relevant experience of working in a customer services role in a Local Authority or Building Maintenance environment would be beneficial. The successful applicant will also have an excellent working knowledge of Microsoft Word, Outlook and Excel packages. A basic understanding of building maintenance.
Interviews will take place on 17th and 18th November.

Dartford Borough Council

DPLS Technical Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9374/Visiting_Officer_-_Candidate_Pack.pdf" target="_blank">Visiting_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



To receive and investigate applications from people who are homeless or threatened with homelessness, ensuring that applicants housing and support needs are assessed and met in accordance with the Council’s statutory duties and policies.&nbsp;
Duties and responsibilities will include:
<ul>
<li>Complete visits to temporary accommodation properties within the Dartford Borough and out of borough</li>
<li>Meet with the families/individuals living in the temporary accommodation to gain update of their circumstances and offer support, guidance and assistance</li>
<li>Produce a comprehensive visiting report and upload to the customers housing application and ensure robust data entry for statistical reporting purposes.</li>
<li>Escalate any safeguarding concerns to management and report accordingly</li>
<li>Investigate housing disrepair issues including damp and mould and report to temporary accommodation providers / Dartford Borough Council repairs team and follow up to ensure repairs are remedied</li>
<li>Investigate complaints regarding temporary accommodation standards and liaise with temporary accommodation providers to escalate concerns</li>
<li>Provide applicants with comprehensive advice on the full range of housing options available to them taking into account their needs and aspirations</li>
<li>Work in partnership with the wider housing solutions team to create viable housing solutions that provide pathways into alternative housing where homelessness was not able to be prevented</li>
<li>Develop and maintain close working relations with a broad cross-section of council services and partners in order to encourage joint working and secure the assistance and support that is required with applicants housing issues.</li>
</ul>
Interviews will take place between Monday 24th and Wednesday 26th November.

Visiting Officer

Title: Head of Housing Ombudsman Response ServiceContract Type: Permanent, Full time (35 hours per week)Salary: Starting from £76,034 per annum (London weighted salary) or £66,380 per annum (Regional salary)Grade: 12Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)Closing Date: 3rd November 2025Interview Date: 14th November 2025 Please click here for the role profile - <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHARw6H17VSHPTDXYhDIatleo1Fir8Tm/043PdC6cfeYiK/phnqKClnpC/mVvp9MJ8b" target="_blank">Head of Housing Ombudsman Response Service (002).docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Housing Ombudsman Response Service Team at L&amp;Q!At L&amp;Q, we’re committed to delivering exceptional service to our residents — and that means learning from every experience. As our Head of Housing Ombudsman Response Service, you’ll play a pivotal role in managing our strategic and operational relationship with the Housing Ombudsman Service (HOS). You’ll ensure we meet our obligations under the Housing Ombudsman Scheme and Code, while driving improvements in customer service and complaint resolution.Are you a confident leader with deep knowledge of regulatory frameworks and a passion for service excellence?Do you thrive in a collaborative environment where your expertise helps shape better outcomes for residents?If so, we’d love for you to bring your insight and leadership to our values-led, customer-focused team!Your Impact in the Role:<ul><li>Lead L&amp;Q’s strategic and operational relationship with the Housing Ombudsman Service, ensuring full compliance with the Housing Ombudsman Scheme and Code.</li><li>Act as the subject matter expert on all Housing Ombudsman matters, providing expert guidance across the organisation and ensuring timely, accurate, and high-quality responses to enquiries, orders, and recommendations.</li><li>Collaborate with internal teams and the Housing Ombudsman to embed learning from determinations into service delivery, driving improvements that reduce complaints and enhance customer satisfaction.</li><li>Ensure sector-wide insights and Ombudsman findings are considered and applied to support continuous improvement across the business.</li><li>Manage a team responsible for complex case oversight, regulatory compliance, and data analysis, ensuring decisions are informed and resident outcomes are improved.</li><li>Lead on challenges and appeals, working closely with legal services and internal stakeholders to ensure a proactive, transparent, and accountable approach to complaint resolution.</li></ul>What You’ll Bring:<ul><li>Extensive experience in leading strategic and operational relationships with regulatory bodies, with a strong understanding of the Housing Ombudsman Scheme and Code.</li><li>Proven expertise in providing subject matter guidance across complex organisations, ensuring high-quality, timely, and compliant responses to regulatory enquiries and recommendations.</li><li>A collaborative approach to stakeholder engagement, with the ability to work constructively with internal teams and external partners to embed learning and drive service improvements.</li><li>Strong leadership skills, with experience of managing teams responsible for complex casework, regulatory compliance, and data analysis to inform decision-making and improve resident outcomes.</li><li>Demonstrated ability to lead challenges and appeals, working closely with legal services and regulatory bodies to ensure a transparent and accountable approach to complaint resolution.</li><li>A commitment to continuous improvement, using sector-wide insights and Ombudsman findings to enhance customer service and reduce complaints.</li><li>Excellent analytical, communication, and problem-solving skills, with the ability to influence at all levels and represent the organisation externally.</li></ul>A Recruitment Advocate will join this recruitment process as a panel member. This is part of an internal scheme supporting our recruitment process to be fair, transparent and consistent, particularly at senior levelsIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ<ul></ul>

London and Quadrant Housing Trust

Head of Housing Ombudsman Response Service - 7207

Title: EnergyOperations ManagerContract Type: Permanent, FullTime, 35 hours per weekSalary: £40,649per annum to £44,825 per annum (London weighted salary) or £36,073 per annum to£40,014 per annum (Regional salary), dependant on experienceGrade: 8Reporting Office: London,Stratford or Manchester, Trafford Persona: AgileWorker: 20% - 40% of contractual hours to be worked from reporting office/workinglocation (hybrid working)Closing Date: 3rdNovember 2025 at 11pmInterview Dates: W/C11th November 2025 via MS Teams<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAkhymvydOxUDHfwmK94IPJf31rbN7Dmrf/RcRAB0OCz74vZ8bpDnlpx/U+EmRtqtt" target="_blank">Role Profile - Energy Operations Manager.docx</a><a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our L&amp;Q Energy Team at L&amp;Q:An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&amp;Q Energy!Reporting to the Senior Energy Operations Manager the role will provide leadership &amp; management including customer service to contribute to L&amp;Q Energy's performance, whilst operating in line with L&amp;Q values. They will act as a Operations Manager overseeing the ongoing management of a portfolio of new and existing communal heating schemes.If this sounds like you, we would love for you to apply!Your impact in the role:They will ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&amp;Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan. They will provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements. They will be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&amp;Q Energy.The successful candidate will be a high performing and ambitious manager, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.What you'll bring:This role will be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends.To be considered for this role candidates will display the following:· Excellent influencing skills with a strong focus on delivering excellent customer service· Highly organised with excellent communication skills· Experience in managing multiple ongoing tasks and/or projects· Knowledge of communal and district heating systems ideally with relevant experience· Strong contract and supplier management skills· Experience and understanding of procurement of works and services· Good commercial acumen and financial awarenessIf you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!<ul></ul>

Energy Operations Manager - 7209

<h4>Compliance Business Support Officer</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 4 - £29064 – £30,518 paWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:yesClosing Date: 12:00pm 2nd November 2025Compliance Business Support OfficerFull Time– 37 hoursGrade 4 - £29064 – £30,518 paClosing Date - 02nd November 2025Castle Point Borough Council are keen to appoint a Compliance Business Support Officer to work in the Housing Services Directorate, to be a part of the team to deliver a resident focused, data led, performance driven service. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.Please note that this role will be based in the council offices and will require regular travel to sites in the borough. Driving Licence and suitable own transport with business insurance is required.Key Skills and abilities<ul><li>To maintain and build upon the existing partnership ethos and work within compliance team, wider Housing technical services team and Contractors to ensure all compliance areas are meeting requirements of legislation. </li><li>To work alongside the compliance manager providing technical expertise for all statutory and non-statutory compliance areas of Asbestos, Gas, Electric, Fire Safety, Water Hygiene, Lifts.</li><li>To be able to raise, check and evaluate asbestos surveys. To provide guidance on results and advise on necessary actions in the management or removal of licensed or unlicensed asbestos containing materials.</li><li>To raise and supervise any works orders resulting from the asbestos surveys with all work complying with the relevant Health and Safety legislation and recording results on the asbestos register. Castle Point instigates all asbestos surveys and licensed removals only.</li><li>To ensure our contractors is completing services and providing relevant certification within the timescales set out in the contract.</li><li>To assist the compliance Manager in ensuring all remedial works across all compliance areas are raised, tracked and completed accordingly. </li><li>To assist Compliance manager, and housing technical services team in maintaining budget provisions by ensuring all approved jobs up to the value of £1k are justified and completed to a good standard and priced in line with the Contract. </li><li>To assist in ensuring key database IT systems are kept updated in regard to compliance areas. The current used system is Apex.</li><li>Assist the compliance manager in maintaining good working relationships with sub-contractors and ensure the contracts are managed effectively. </li><li>To review and approve works orders for the works for compliance areas up to the value of £1k. </li><li>Assist the Compliance Manager to provide assurance about compliance issues with any relevant external bodies such as HSE where required.</li><li>Assist with the risk with contractors carrying out works relating to Landlord Health &amp; Safety Compliance issues.</li></ul>ExperiencePrevious practical experience working within the same or similar role is essentialNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Perks and dicsounts</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>The successful applicant will be subject to an Basic Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/647/Compliance Business Support Officer SC1.pdf">Compliance Business Support Officer SC1.pdf</a> (185kb)</li></ul>





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Compliance Business Support Officer

<h4>Repairs Manager - Housing </h4>Team:Housing Technical ServicesLocation:Castle Point Council Offices, Kiln RoadSalary:Grade 10 - £53,460- £58,506 paWorking Hours: 37 hours per week Contract Type:PermanentNumber of Positions:oneDBS Check:yesClosing Date:12:00pm 2nd November 2025Repairs ManagerLocation: Castle Point Borough CouncilContract: Full-time 37 hours per weekSalary: £53,460 - £58,506 (Grade 10 , SCP 42-46 )Castle Point Borough Council are keen to appoint a Repairs Manager to work in the Housing Services Directorate, to lead and inspire a team to deliver a resident focused, data led, performance driven repairs service. Working as part of team to manage the responsive repairs, voids, disrepair, across the council housing and sheltered stock. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, driving Licence, suitable own transport with business insurance is requiredKey Skills and abilities<ul><li>Leadership and management skills</li><li>Experience in a customer focused environment &amp; working effectively in a collaborative environment</li><li>Demonstrate well-developed organisational skills, the ability to work flexibly and on own initiative, with the ability to be a strong team player</li><li>Ability to continuously improve services and identify innovative solutions</li><li>Excellent written and verbal communication skills, with the ability to convey technical information clearly to residents, colleagues, and contractors.</li><li>Strong IT skills, including the ability to use housing compliance systems, databases, and Microsoft Office (Excel, Word, Outlook).</li><li>High level of attention to detail and accuracy, particularly in data entry and certification handling.</li><li>Demonstratable knowledge of building construction, housing repairs, with a solid understanding of construction principles and practices.</li><li>In-depth knowledge of construction and maintenance within a Social Housing environment, understanding the unique challenges and requirements.</li><li>You will have experience of handling complaints and ensuring that a culture of continuous improvement is imbedded with the team that you lead</li><li>General understanding of key compliance areas within housing, such as Asbestos, Gas Safety, Electrical Safety, Fire Safety, Water Hygiene, or Lift Safety, and a willingness to develop knowledge further.</li><li>Understanding of data management and the importance of accurate record-keeping and certification storage.</li><li>You will have an understanding of the legislation as it relates to the statutory housing functions and have experience of working in the rented property sector.</li><li>Familiarity with contractor performance monitoring, KPIs, and remedial tracking processes</li><li>You will have knowledge and experience of the Section 20 leaseholder process, to manage leasehold tenancies that are affected by repair works.</li><li>You will have knowledge of statutory and construction requirements in relation to the Statutory Landlord Compliance with respect to the management damp and mould, asbestos, water hygiene, fire risk, electrical safety, gas safety, radon and lifts, together with an understanding of the requirements of health &amp; safety legislation in relation to a repair and voids service.</li></ul>Experience<ul><li>Significant experience in a similar role within Local government or other social housing provider is essential.</li><li>Demonstratable knowledge and experience of all of relevant consumer standards, in relation to social housing repairs and maintenance workstreams, experience all related compliance regulations, and audit reports and recommendations relating to regulatory compliance, and data protection.</li><li>Knowledge and experience of social housing repairs, including knowledge of the HHSRS and associated hazards and risks within domestic properties</li><li>Knowledge of maintenance of housing buildings, sheltered housing, supported sheltered housing, leaseholder properties and privet sector Landlords.</li><li>Experience working in a compliance-related, technical, or business support role within a housing, property, or local authority setting</li><li>Experience of using technology to maintain data systems and information</li><li>Awareness and experience of health and safety principles in a repairs and housing service</li><li>Experience of using housing or compliance IT systems, particularly for managing certification, orders, and data updates.</li><li>Experience assisting in the delivery of resident-focused services that support health and safety compliance.</li></ul>Qualifications<ul><li>Membership of a professional body e.g. IFE, IFSM, IOSH, RICS, ASCP, CIH – Desirable</li><li>Driving Licence, suitable own transport with business insurance, ability to work from other offices as required.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) checkThe Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/626/Repairs Manager Job Spec.pdf">Repairs Manager Job Spec.pdf</a> (186kb)</li></ul>





<ul></ul>

Repairs Manager - Housing

Title: Key Worker Services Property Manager Contract Type: : Permanent Full Time Salary: £32,881 per annum to £36,069 per annum (London weighted salary)Grade: 6Reporting Office: Slough With regular travel to Head Office In StratfordWorking Location: Wexham SloughPersona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as requiredClosing Date: 7th November 2025 - 11pm <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAsOKsI2gY1ydDtU3i/D+3kRse68NFGt/BqcwcW7+wnwVrBfrRUOVvCE7/E3PWff2p" target="_blank">Please click here for the role profile</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Kew Worker Servcies Team at L&amp;Q:Want to be a key player in maintaining and managing key sites that provides accommodation and services to healthcare professionals? If you have keen eye for detail and have a passion for managing and maintaining high quality homes and communal spaces which create a sense of community?We are looking to appoint a Key Worker Services Property Manger to join our team in Slough to assist in representing and championing L&amp;Q and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for our clients.If the answer is yes, please apply, we want to hear from you. L&amp;Q attract some of our most successful staff members from all across the sector and what matters most is attracting those with the right passion and attitude to service our customers.If this sounds like you, we would love for you to apply!Your impact in the role:As a Property Manager you will be part of the lettings process, working closely with external stakeholders, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support.91% of L&amp;Q Living staff say their work has special meaning and their work is “not just a job” (Great Places to Work survey results 2022)This role offers the opportunity to positively impact and shape a local community within our keyworker sites. From residents looking for longer term accommodation to nurses, doctors, and other healthcare professionals from both the UK and abroad looking for short term accommodation L&amp;Q are here to help. We want someone who is passionate about housing and estate they oversee.What you'll bring:· Deliver a responsive, efficient, and customer focused service to residents.· Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services· Ability to manage void stock effectively and provide detailed reports to third parties· Ability to manage fast past move in`s independently and accurately· Doing regular of all units to ensure they are maintained to a high standard, and we comply with all Health and Safety related requirements.· Raising maintenance issues, managing the repair until complete· Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.· Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.· Providing excellent customer service to a demanding client base and maintaining relevant records and systems.· Conduct effective tenancy and asset management to ensure maximum returns.· Carrying out regular estate management inspections in line with housing management and H&amp;S requirement.· Leading on regular resident and stakeholder engagement.What Skills You Will Have:· Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.· Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.· An awareness of budgetary and financial risk to L&amp;Q in its requirements to meet contractual obligations.· Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)· Have experience in managing complaints within target times and managing resident expectations for a positive result.· Diverse understanding of tenancy management &amp; Housing management responsibilities.· Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.· Understanding of legal processes relating to breach of tenancy and arrears.· Experience in carrying out regular estate inspections and able to identify independently risks to both residents and L&amp;Q.· Able to independently identify improvements to day to day processes to ensure efficiency.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.#TJ<ul></ul>

Key Worker Services- Property Manager October 2025

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/8291/JD_Head_of_Housing_Delivery__October_2025___1___1_.pdf" target="_blank">JD_Head_of_Housing_Delivery__October_2025___1___1_</a></li>
</ul>

Please apply online via the link provided.









Hackney is a proud, vibrant, and diverse London borough, recognised for its dynamic economy, excellent amenities, and award-winning sustainable regeneration, particularly in housing development.
Hackney Council is undertaking an ambitious programme to build over 3,000 new homes in the next decade across various housing types, including specialist and emergency accommodation. Our Housing Regeneration and Delivery teams manage the entire development lifecycle, from site briefs and architect selection to design and contractor procurement. We have received prestigious awards for our housing schemes, lauded by critics for our commitment to good design and resident engagement.
We are seeking a Head of Housing Delivery to lead one of our North or South development programmes. This crucial role involves overseeing a team of 15 development management professionals, driving top-quality capital projects, and managing key stakeholders.&nbsp;
The successful candidate will have senior leadership experience in property development, demonstrating commercial, technical, and regulatory knowledge, and a strong track record in delivering complex, high-profile housing regeneration schemes.&nbsp;
An agile leadership style, outcome focused mindset, and a commitment to nurturing a high performing, innovative culture are essential. Awareness of public procurement principles is desirable. Candidates must have a strong understanding of technical and legal matters in land and property development and a proven ability to negotiate and influence partners and colleagues to deliver initiatives at pace and scale.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.&nbsp;
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.&nbsp;
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.&nbsp;
This application process replaces a supporting statement.
Closing date for applications:&nbsp;02 November 2025 (22:59)
Interview date:&nbsp;W/c 17 November&nbsp;2025
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:&nbsp;<a href="mailto:hackneyworks@hackney.gov.uk" target="_blank">hackneyworks@hackney.gov.uk</a>
Expiration Date:&nbsp;02/11/2025





Disclaimers apply, for full details see:&nbsp;<a href="https://hackney.gov.uk/email-disclaimer" target="_blank">https://hackney.gov.uk/email-disclaimer</a>

London Borough of Hackney

Head of Housing Delivery (Housing Regeneration & Delivery)

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Job Title:&nbsp;Housing Lead
Location:&nbsp;Havering, Close to Harold Wood Elizabeth Line station. Please note that this service does not have step free access.&nbsp;
Salary:&nbsp;£30,400
Shift Pattern:&nbsp;37.5 hours per week Monday to Friday between 09:00 - 17:00. You may need to be flexible on these hours as per service requirements.
About the role
This is an exciting opportunity to join a new service which works with offenders as they are released from prison. It is a community based setting, rather than custodial where residents can go out in the community, depending on their Licence restrictions. Join our team as a Housing Lead to play a major part in supporting our residents with their long term housing needs. You will act as a bridge between various housing stakeholders and residents, to ensure a tailored move on plan is put in place which meets the needs of all. We thrive to ensure our residents have the right access to resources and tools to support them in reintegrating into the community, and re-establishing relationships to support with their rehabilitation.&nbsp;
Responsibilities include:
<ul>
<li>Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents</li>
<li>Work with the wider team to support residents with their long term needs</li>
<li>Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes</li>
<li>Provide regular reports and updates</li>
<li>Manage current resident tenancies, ensuring timely rent payment</li>
<li>Support with property and building management and maintenance including scheduling repairs</li>
</ul>
About you
We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have:
<ul>
<li>Previous experience in coordinating/delivering activities and interventions with people from different backgrounds</li>
<li>Experience of working with people of complex backgrounds and/or a good understanding of the sector</li>
<li>Knowledge of risk management and risk assessment</li>
<li>Knowledge of license conditions and public protection</li>
<li>Knowledge of tenancy management, able to share knowledge with others in the team and residents</li>
<li>Understanding of the housing and social needs of people with multiple and complex needs</li>
<li>The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.</li>
<li>Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others</li>
<li>Ability to influence and negotiate positive outcomes with others</li>
<li>Proactive in making decisions</li>
<li>Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents</li>
<li>Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency</li>
</ul>
We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages.&nbsp;As a note, Interviews are scheduled for week commencing 10th November.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
<ul>
<li>25 days (Full time equivalent) annual leave, increasing with the length of service</li>
<li>Employer Pension Contribution</li>
<li>Eligibility to register with Blue Light Discount Card</li>
<li>Access to discounted tickets for music events, shows, sports and more</li>
<li>Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work</li>
<li>Training and Development, including access to courses, upskilling, and progression plans</li>
<li>Employee Assistance Programme, including counselling</li>
<li>Life Assurance Scheme</li>
<li>Cycle-to-work scheme</li>
<li>Annual Staff Awards</li>
<li>EDI Ambassador programme</li>
</ul>
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.&nbsp;
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:&nbsp;<a href="https://protect-eu.mimecast.com/s/X5JhCPQy4hBBz6UzwWlv?domain=youtu.be" target="_blank">Theory of Change</a>&nbsp;Further details can be found on our website here:&nbsp;<a href="https://protect-eu.mimecast.com/s/4ZkrCx1MXIp5EETvqakw?domain=socialinterestgroup.org.uk" target="_blank">Theory of Change - Social Interest Group - Social Interest Group</a>.&nbsp;
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.&nbsp;
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email&nbsp;<a href="mailto:recruitment@socialinterestgroup.org.uk" target="_blank">recruitment@socialinterestgroup.org.uk</a>&nbsp;or call our central office on&nbsp;<a href="tel:02036689270" target="_blank">020 3668 9270</a>&nbsp;to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.&nbsp;
<blockquote>
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.&nbsp;
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our&nbsp;<a href="https://socialinterestgroup.org.uk/" target="_blank">website</a>.
</blockquote>

Housing Lead

<ul></ul>





<h1>Summary</h1>What you'll doAs a Rent Assistant at Notting Hill Genesis, you will help ensure our rent setting processes are accurate, transparent, and compliant with regulatory and statutory requirements. Working within the Rents Compliance &amp; Operations Team, you'll play a key role in calculating new rents, supporting annual rent reviews, and ensuring residents receive timely and clear communications. Your work will help maximise income for NHG while supporting our commitment to excellent customer service.How you'll do it<ul>
<li>Apply regulatory and statutory rent rules to set rents and respond to queries.</li>
<li>Accurately set up rent elements and accounts on internal systems.</li>
<li>Calculate rent levels in line with NHG's rent and lettings policies.</li>
<li>Create barcodes to enable residents to pay rent from the start of their tenancy.</li>
<li>Support the annual rent review, rent budget, and rent statement processes.</li>
<li>Assist with improvement projects focused on automation and process enhancement.</li>
<li>Manage regulated and non-regulated rents, ensuring contractual compliance.</li>
<li>Respond to queries via the team inbox in line with service level agreements.</li>
<li>Produce high-quality reports and presentations when required.</li>
</ul>The ideal candidateWe believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:<ul>
<li>Experience in the affordable housing sector and understanding of the rent standard and related legislation.</li>
<li>Strong analytical and numerical skills, with experience working with complex data from multiple sources.</li>
<li>Excellent written and verbal communication skills, including report writing and presenting to senior stakeholders.</li>
<li>Ability to interpret and report on monitoring tools to ensure compliance.</li>
<li>Understanding of legal and regulatory rules around rent setting.</li>
</ul>Desirable:<ul>
<li>Experience in the housing sector and understanding of the rent standard and related legislation.</li>
<li>Experience using Northgate system</li>
</ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li>
<li>Generous pension scheme </li>
<li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li>
<li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li>
<li>Health cash plan </li>
<li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li>
<li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li>
<li>Cycle to work scheme. </li>
<li>Life Assurance x 4 annual salary</li>
</ul> All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Successful candidates will be invited to interview and assessmentPlease apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Notting Hill Genesis

Rents Assistant

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The Housing Regeneration Team contributes to the strategic development of the Council’s HRA portfolio and takes the lead on borough wide housing development projects and partnerships. The team is responsible for driving the corporate housing development programme and small sites programme by identifying and working up project opportunities that meet the Council’s vision and values and deliver the required outputs. Such schemes may individually extend to developed values of well over £100m per project. The purpose of this job is to have responsibility for managing projects within the Housing Development Programme and, thereby, contribute to the delivery of new homes in support of the Council’s objectives to deliver over 3,500 new affordable homes. The role of the Housing Enabling Manager presents an exciting opportunity to join a vibrant, forward thinking and pro-active team. 
The role is to drive action to accelerate the supply of housing in the Borough at pace. It recognises that historical supply is below requirements and that step change is needed to drive and support delivery. The role will also actively promote internally and externally the need for housing delivery at pace and provide information, advice and guidance to those with land to bring forward schemes. It will have a leading role in supporting the multi-disciplinary Regeneration and Development teams which will provide a governance structure to support the work programme. 
Contact Details: 
If you would like to know more about the role, please contact Aneesh Maini at <a href="mailto:aneesh.maini@enfield.gov.uk" target="_blank">aneesh.maini@enfield.gov.uk</a> 
If you have any difficulties accessing this information, please contact Elizabeth Loizou at <a href="mailto:elizabeth.loizou@enfield.gov.uk" target="_blank">elizabeth.loizou@enfield.gov.uk</a> or at 020 8132 1615. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

London Borough of Enfield

Housing Enabling Manager

Job Description Organisation: London Borough of Waltham Forest Salary: PO3 £45,750 - £49,056&nbsp; Contract Type: Full-time-Permanent&nbsp; Working hours per week: 36&nbsp; Application Deadline: 05/11/2025&nbsp; DBS: Standard Proposed Interview Date(s): week commencing the 29th September &nbsp; Reference: 1844 About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. About the role:&nbsp; We are looking for two proactive and detail-oriented Disrepair Coordinators to support our Disrepair Manager in delivering high-quality, responsive repair services to our residents. These roles are critical to ensuring that issues such as damp, mould, and general disrepair are managed effectively and resolved in a timely and cost-efficient manner. As a Disrepair Coordinator, you will be responsible for managing individual disrepair cases with works valued up to £50,000. You will play a key role in liaising with contractors, legal representatives, surveyors, and residents to ensure that all remedial work is carried out to a high standard while ensuring value for money and compliance with regulatory requirements.To manage and coordinate legal disrepair cases and arbitration processes, ensuring all disrepair claims are dealt with efficiently, with minimal legal and financial exposure for the Council. The role will ensure value for money is achieved in settling disrepair cases, coordinating with the repairs partnering and legal teams, as well as with residents You will monitor the progress of repair works, ensure accurate case documentation, and help identify trends or recurring issues that may need further investment or intervention. Your strong organisational and communication skills will be vital in coordinating multiple cases simultaneously and keeping all stakeholders informed throughout the resolution process. This is a great opportunity to join a collaborative team focused on delivering excellent housing outcomes. If you are solution-focused, able to work under pressure, and keen to make a positive impact on the lives of our residents, we encourage you to apply. &nbsp; <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Disepair_Litigation_Coordi.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;</a>&nbsp; Key Responsibilities:&nbsp; As a Litigation Coordinator, you will be responsible for managing a dedicated portfolio of disrepair cases, working in close partnership with contractors, legal representatives, and internal teams. Your primary focus will be to ensure timely and effective resolution of cases, while upholding a high standard of service for both tenants and leaseholders. You will play a vital role in maintaining accurate and up-to-date records for each case, including repairs history, associated costs, and legal documentation. This detailed case management will support effective monitoring and reporting across the disrepair program. A key part of your role will involve tracking expenditure and contributing to financial forecasting, enabling informed and strategic decision-making. You will support the Disrepair Manager in the prioritisation of cases based on urgency, risk, and available resources, ensuring that the program remains both responsive and efficient. This is a high-impact role that requires strong organisational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. Your work will directly contribute to maintaining high living standards for residents and delivering value for money across the disrepair service. Qualifications and Requirements:&nbsp; Degree desirable. 5 GCSEs at grade A-C or equivalent to include English and Math's. Relevant qualifications in housing or legal fields, or equivalent experience in supporting the management of disrepair or litigation cases desirable. Evidence of Continuous Professional Development (CPD) in legal and housing Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; <ul> <li>Satisfactory employment references and CIFAS identity checks;&nbsp;</li> <li>Satisfactory declaration of interest;&nbsp;</li> <li>This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;&nbsp;</li> <li>Satisfactory DBS check;&nbsp;</li> </ul> As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon at <a href="mailto:Sharon-Leigh.Gordon@walthamforest.gov.uk" target="_blank">Sharon-Leigh.Gordon@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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48 Housing Jobs in Basildon, UK