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Resident Relationship Officer 
We redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
Resident Relationship Team 
Our Resident Relationship team are key to achieving our vision, designed to unlock the potential of our service users. Our Resident Relationship Team will deliver bespoke support plans for residents and work with some of our most vulnerable households to provide the additional support to residents to manage their tenancy and actively participate as part of their community. Working with partners across the council and the community, our Resident Relationship Officers will support residents irrespective of tenure, and work with residents to resolve and overcome complex challenges. 
Through this newly created team, residents facing the greatest challenges in their life will have access to a single point of contact, who will guide, support, coach and empower them to carry out tasks associated with independent living, maximise access to benefits to ensure tenancy sustainment, reduce rent arrears and other debt, minimize anti-social behaviour, ensure residents have access to healthcare, arrange and facilitate access to community resources and social interaction, and actively work with residents to minimise social isolation. 
The Resident Relationship Officer will wholistically support residents by working with households and individuals, to ensure they have access to education, training and employment opportunities. 
The successful candidate must have a passion for helping residents in all aspects of their lives and be able to remain professional and non-judgemental when dealing with complex needs and case work. You will bring specialist knowledge to the team, including but not limited to experience of delivering positive outcomes in substance misuse support services, experience working in mental health services, working with former offenders or those with complex needs. 
Access to the service will be primarily short to medium term, however in some more complex cases engagement with a resident may be long term. 
Contact Details - 
If you would like to know more about the role, please contact Emmanuel Addo on 0208 132 0849 for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

London Borough of Enfield

Resident Relationship Officer

<ul></ul>





First Response Officer 
We are recruiting! During 2020 we redesigned our services and teams to ensure that we deliver on our promise to create a resident centric culture with a renewed focus on supporting independence and enhancing life chances whilst continuing to deliver, safe, sustainable and quality homes for the future. 
The London Borough of Enfield is recruiting a First Response Officer for a fixed term period of up to 12 months, with the possibility of a 12 month extension, to provide excellent front line housing management services to the residents of the borough. 
Our First Response Officers are the ambassadors of the Housing Management Service and we want inspired, committed people to make a positive difference in the lives of individuals and communities across the borough. In this new and exciting role, you will be working as part of a team delivering the tenancy and property management service to over 15,000 council properties. 
You will be working in geographic patches consisting of circa 1,500 properties, and the role will be fast paced and varied, seeking to resolve low level casework at first point of contact, which will include low level anti-social behaviour. 
The role will also involve triaging higher risk cases and where required referring on to the Resident Relationship Team for more complex cases. 
Resident safety is a key part of this work, you will be conducting welfare checks with residents, creating support plans, Person Centered Risk Assessments, and Personal Evacuation plans. You will also investigate tenancy fraud and conduct regular estate and block inspections to ensure that the council continue to meet our statutory obligations, whilst improving the quality of life for our residents. 
In this role, you will be liaising directly with a wide range of stakeholders including MPs, Councillors, community groups, support services, the police, local businesses and charities. You will also be actively involved in the council’s resident engagement strategy, by leading resident focused estate walkabouts, delivering on agreed actions to transform our estates, and providing feedback to resident representatives, residents groups and ward councillors, on outcomes and resolutions to estate issues. 
To be successful in this role, you will be a resilient individual with a can-do attitude, you will have experience gained working in a similar role and a broad understanding of housing issues and estates management. You will be well organised and use to working within a target driven environment, have excellent communications skills, both written and verbal, and you must be confident working with stakeholders at all levels. 
For this role you will be required to travel between locations and be prepared to work evenings and some weekends, as and where the service demands. 
Contact Details - 
If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

First Response Officer

<ul></ul>





Senior Assessments &amp; Allocations Officer 
We are currently seeking 1 x Senior Assessment &amp; Allocation Officer to be responsible for the accurate assessment and fair allocation of permanent social housing/temporary accommodation. 
The successful applicants will work with their team to ensure that assessments and allocations are made in line with Council’s Allocations Scheme. You will also be expected to respond to members’ enquiries and complaints within the corporate time frame. 
In order to succeed in this role you must be: a team player, have a positive and flexible approach in your work, be committed in providing a good quality customer focused service, and enjoy problem solving, with an eye for detail. You need possess up to date knowledge of housing legislation. 
Applicants with a courteous yet firm manner when dealing with customer enquiries often under difficult circumstances, coupled with an ability to communicate complex information in a clear and concise way, will be ideally suited to this role. 
You will have the ability and the enthusiasm to supervise, motivate and develop staff and will be keen to assist in the development of procedures and systems to continually improve service delivery. This will include encouraging customers to use the Council’s website as a knowledge base and the Council’s online customer portal for accessing services and related enquiries 
We are investing in Enfield to deliver positive outcomes for our communities. The way we engage and work with our residents, businesses and partners and the way we make decisions and allocate resources are fundamental to our success. Our principles and priorities below will support us in achieving our future outcomes. 
 
 - As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public. 
 - Significant experience and working knowledge of how to assess housing applications in accordance with a local authority Allocations Scheme under Part VI of the Housing Act 1996 (as amended). Working knowledge of Housing Act 1996, Part VII (as amended); Homelessness Code of Guidance 2018; Homeless (Suitability of Accommodation) England Order 2012. 
 - Experience in delivering a quality service in assessing applications for and/or allocating social housing. 
 - Experience of collating and presenting data to senior managers. 
 - Ability to support and motivate colleagues, use own initiative and work under pressure to tight deadlines 
 
Contact Details - 
If you would like to know more about the role, please contact Louise Bond on <a href="mailto:louise.bond@enfield.gov.uk" target="_blank">louise.bond@enfield.gov.uk</a> /John Bristow on <a href="mailto:john.bristow@enfield.gov.uk" target="_blank">john.bristow@enfield.gov.uk</a> for an informal discussion. 
If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. 
Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Senior Assessment & Allocations Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7505/Private_Sector_Housing_Officer_-_August_2023.doc" target="_blank">Private_Sector_Housing_Officer_-_August_2023</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:human.resources@sevenoaks.gov.uk" target="_blank">human.resources@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Our Private Sector Housing team seeks to bring about improvements in the conditions and standards of management of private sector housing.
You’ll assist the team in achieving this through the delivery of housing enforcement standards to ensure private sector residential accommodation throughout the District meets statutory standards and help bring about improvements in conditions and standards of management for residents.
As a Private Sector Housing Officer, you’ll be on the frontline of this vital work working with the Senior Private Sector Housing in the enforcement of housing standards through formal action as necessary in line with Housing legislation.
Everything you need to know:
We’re looking for a committed and customer focused individual to join our Private Sector Housing team. You’ll be based at our Sevenoaks offices, but often out and about across the District – working with residents in their homes, liaising with contractors, and helping to ensure housing standards are upheld.
You'll be appointed at Band C (£29,330 – £31,773), with the opportunity to progress to Band D (£34,072 - £36,830) in your second year of employment, subject to gaining sufficient experience and demonstrating the required level of competence.
What you will be doing:
<ul>
<li>Assessing housing conditions, identifying hazards, and specifying works to improve standards.</li>
<li>Investigating housing complaints and, where necessary, supporting enforcement action to ensure housing is safe and compliant.</li>
<li>Inspecting and licensing HMOs in connection with mandatory HMO licencing schemes and undertake annual inspections of all licensed HMOs.</li>
<li>Carry out regular inspections of mobile park homes and park home sites in accordance with the relevant legislation and model standards.</li>
<li>Carry out the effective day-to-day management and maintenance of the Council-owned Hever Road.</li>
</ul>
What you will bring to the role:
<ul>
<li>Excellent people skills, especially when working with residents and landlords.</li>
<li>Flexible approach to adapt to changing and challenging situations.</li>
</ul>
<ul>
<li>Experience and confidence in carrying out resident visits and property inspections.</li>
<li>A good understanding of building works, property condition surveys and housing legislation.</li>
<li>Ability to work well under pressure and commitment to achieve deadlines.</li>
<li>Strong IT skills and the ability to keep accurate case records and process payments.</li>
</ul>
<ul>
<li>A full driving licence and access to your own vehicle.</li>
</ul>
What’s in it for you?
You’ll join a dynamic and forward thinking team delivering services that really matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 25 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li>
</ul>
Find out more
For an informal discussion about this role, please contact Maryanne Sanyaolu, Senior Private Sector Housing Officer, on 01732 227493.
Best chance of being shortlisted
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date: Sunday 13 July
Interview date: Monday 21 July

Private Sector Housing Officer

Job DescriptionDirectorate: PlaceJob Title: Sheltered Housing Officer (2 posts)Salary:&nbsp;£37,815 - £43,083 per annumGrade:&nbsp;E&nbsp;Permanent Contract37 Hours per WeekThe Sheltered Housing service is looking for proactive Officers who will work closely with services users over 50 years of age to provide housing related support and estate management.&nbsp;We are committed to providing a safe and secure living environment for our older residents in Thurrock. We require dedicated professionals who enjoy working with older people to make sure that they can live their lives to the full in an independent setting.You will need to be able to participate in the assessment of prospective service users, including the completion of needs and risk assessments, to complete property wellness check ins onsite and in the wider community, to regularly review plans, to maintain regular contact with service users, to consult with service users on issues relating to Sheltered Housing Services and to provide day to day tenancy management at the complexes.&nbsp;Thurrock has 29 Sheltered Housing Sites and each officer manages at least 2 sites. The role will include, tenancy management, Health and safety, visits to older people within the wider community as part of our Outreach service and engaging and facilitating activities on sites to encourage social inclusion.A knowledge or experience of housing and housing IT systems will be beneficial to the role.&nbsp;If you have a passion for this type of satisfying work, you may be the right person for us.A DBS Check at basic level will be required for this post.Advert Closing Date:&nbsp;Redeployment Only: 19th June 2025Internal &amp; External Applications: 6th July 2025Interview Date: TBCPlease contact Sian McCarthy <a href="mailto:smccarthy@thurrock.gov.uk" target="_blank">smccarthy@thurrock.gov.uk</a> for more information about these posts.For full details on this and other vacancies in the Thurrock area and to apply online please go to:&nbsp;<a href="http://www.thurrock.gov.uk/jobs" target="_blank">www.thurrock.gov.uk/jobs</a>If you do not have Internet access, please call 0870 787 1176 (Mon-Fri, 8am-7pm or Sat, 9am - 2pm)<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/ESmTrqpI52BLhdOKSkh6HEQBtJXWsCZHGBDfcivG8Vkezw?e=pOJXEJ" target="_blank">Download Job Profile (PDF Document)</a>About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Sheltered Housing Officer

Job DescriptionHomeless Prevention Assistant – Housing SolutionsSalary: £28,344 - £31,719 per annum&nbsp;Grade: CPermanent Contract37 Hours per weekDo you have passion and drive to help those currently faced with homelessness? Do you thrive in working in a&nbsp;challenging and fast-moving environment? Can you demonstrate a keen eye for detail and accurate record keeping? If so, we would love to hear from you. &nbsp;We are seeking an exceptional and committed individual to join us as a Homeless Prevention Assistant. &nbsp;The role is a varied and exciting opportunity to support the Temporary Accommodation Team within the Housing Solutions Service.&nbsp;Key Responsibilities:<ul> <li>Monitoring and processing all invoices/payments requested by the service.</li> <li>Being the first point of contact for our suppliers regarding all payment issues.</li> <li>Liaising closely with financial departments to ensure payments are made quickly and efficiently.</li> <li>Responsible for the daily administration and monitoring of various reports within the service.</li> <li>Supporting the various teams within the service with financial and administration tasks.</li> <li>To provide general administrative support to the Housing Solutions Service including undertaking word processing tasks such as letter and reports as required.</li> <li>To ensure that the date input into IT systems is accurate for the Council to report on Homelessness activity and effectively assist the government in its work to capture the true picture of homelessness and its impact on society.</li></ul>Skills and experience required:<ul> <li>Excellent communication skills, both written and verbal.</li> <li>Able to keep accurate and factual case notes and statistics.</li> <li>Able to prioritise workload and work on own initiative.</li> <li>Able to problem solve and find solutions.</li> <li>Able to organise and undertake administrative tasks within a deadline.</li> <li>Experience of working within a financial setting, processing invoices and making payments. &nbsp;</li></ul>Please contact Tracy Reid, Rehousing Manager at <a href="mailto:treid@thurrock.gov.uk" target="_blank">treid@thurrock.gov.uk</a>&nbsp;if you require any further information regarding the post.&nbsp;Closing Dates:&nbsp;Redeployment Only: 19th June 2025Internal &amp; External Applications: 6th July 2025Interview Date:&nbsp;To be confirmed To view the Job Profile and Person Specification please follow the link below:&nbsp; &nbsp;<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/ER-nihPowLZMkWeZACP_UFQBL_6TZQ5Gd4wCuODJI8THEg?e=TPisGm" target="_blank">Download Job Profile (PDF Document)</a>About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Homeless Prevention Assistant

This opportunity is currently being offered on a fixed term contract basis of 18 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application).We are seeking a Housing Leasehold Assistant to join the team at level B. This level attracts a salary that is mid-point of the range. You will have related experience and be able to demonstrate applied and developed knowledge, experience and skills to be effective in this role. All elements of level A and B listed within the person specification are essential. You will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. You will be required to provide a range of general administrative duties in order to support service delivery. To act as the first point of contact for internal and external customers and provide a professional and welcoming environment at all times. Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours. Accountabilities and outcomes: To assist with leasehold related matters including Service Charge, Income collection, Lease Extension, Land Sale, Right to Buy applications, and general administration duties. To manage the first stages of the Right to Buy and Land Sale application and enquires relating to Leaseholders.To assist with debt recovery of service charge and ground rent for current and former leaseholders. To use all available resources to trace former debt to the council and make use of debt recovery agencies as appropriate. To liaise with internal and external organisation and also support with complaints investigation and response. To assist with bulk communications with customers including mail-outs, bulk email and bulk text message campaigns. To provide good customer service by answering telephone calls and emails, resolve them at the point of contact if possible. For complex cases ensuring all details are made available to the Right to Buy Officer and that cases are correctly prioritised.To raise repairs or maintenance issues reported by leaseholders and follow up with Property Services Team and appropriate contractor. Also assist in responding to alteration requests from leaseholders in liaison with Property Medway Council Job Profile Services team.Assist with organising and running customer involvement events involving leaseholders and Medway Council HRA residents at the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above. If you would like to have an informal discussion with the recruiting manager, please call Julie Fulgence on 01634 33585Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Medway Council

This is Medway

Housing Leasehold Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6191/TA_Officer_JDPS_March_2025.doc" target="_blank">TA_Officer_JDPS_March_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



The Council's current ambition is to increase our own supply of Temporary Accommodation. 
It is an exciting time to be joining the housing service. This role has been created to assist and ensure those who are staying in TA are supported whilst there. Given this, we are seeking a highly motivated and enthusiastic individual who wants to get the very best of outcomes for residents of the Borough.
To support this ambition, we have an exciting new opportunity to join our Housing Solutions service in a part time permanent role. The role will be three days a week and based in our new accommodation in Tonbridge.
You will work with and support both the Housing and Benefits teams as well as households directly to minimise any stay within temporary accommodation.&nbsp; There will also be a focus on helping to prevent any arrears occurring because of the stay within the temporary accommodation.
Whilst you will be primarily based in Tonbridge, there may be times when you will be required to visit other temporary accommodation in other areas. The role will be focused on working with households who have been placed in temporary accommodation to check on occupancy and welfare.
In addition, you will recognise, report and monitor situations and/or changes in circumstances within temporary accommodation placements which may give cause for additional support, warnings, impact on housing duties e.g. anti-social behaviour.
You will have experience of working in a similar role with a local authority, Registered Social Landlord, homeless charity or similar.
Above all you will be self-motivated and able to work with minimal supervision, possess excellent communication skills and have the enthusiasm to help others overcome their problems.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:&nbsp;
<a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Tonbridge and Malling Borough Council - Working for Us </a>
For an informal discussion about this role please contact Claire Keeling, Housing Solutions Manager on <a href="mailto:claire.keeling@tmbc.gov.uk" target="_blank">claire.keeling@tmbc.gov.uk</a> (Direct candidates only, strictly no agencies please)

Tonbridge & Malling Borough Council

TA Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/5546/Housing_Systems_Administrator_-_Candidate_Pack.pdf" target="_blank">Housing_Systems_Administrator_-_Candidate_Pack</a></li>
</ul>

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Do not send your CV – only fully completed application forms will be accepted



Dartford Housing Service values its staff and in return offers them the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.&nbsp;
Previous office administration experience is required for this role. You’ll be caring, enthusiastic, IT literate and exceptionally organised, looking for a challenging role in a busy environment. &nbsp;You will be passionate about customer service excellence and will be responsible for a range of admin duties in the Housing System &amp; Finance team, which sits within the larger Housing Scheme &amp; Finance Team.
Reporting to the Housing Systems Team Leader, you will be primarily responsible for providing admin support to the Systems Team members but duties are not limited to the Systems Team so you may also be involved in other finance tasks within the wider Housing Scheme &amp; Finance Team.
You must be able to demonstrate the following:&nbsp; • &nbsp; &nbsp;Computer literacy (including a good working knowledge of Microsoft Excel and Word); • &nbsp; &nbsp;An ability to pick up and understand new software systems; • &nbsp; &nbsp;The ability to discuss sensitive issues tactfully and calmly; • &nbsp; &nbsp;Excellent organisational and numeracy skills; • &nbsp; &nbsp;Confidence, enthusiasm, efficiency and a flexible approach; • &nbsp; &nbsp;Excellent administration skills, accuracy and attention to detail; • &nbsp; &nbsp;A proven ability to learn, and a willingness to utilise new ideas and different ways of working;&nbsp; • &nbsp; &nbsp;Good customer care skills;&nbsp; • &nbsp; &nbsp;Excellent communication skills; • &nbsp; &nbsp;Team player.
 You will be passionate about accuracy, team working, deadlines and quality standards, and will be expected to establish and maintain effective communication with both internal &amp; external customers and colleagues in the wider housing team.&nbsp;
Interviews will take place week commencing: 14th July 2025
This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
25 hours per week, Monday – Friday. &nbsp;Flexi-time available. Free parking.
“The Council is an Equal Opportunities Employer

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