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Housing Needs Administrator(P01620)Fixed term up to 31 March 2026Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience37 hours per week (hybrid working)Are you an enthusiastic, motivated person?Can you help your colleagues to deliver an excellent service, providing admin support to a busy frontline public service?Welwyn Hatfield Borough Council Housing Needs Team is looking for someone like you.You will work within the Council’s Housing Options team, responding to enquiries from customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person.You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles.You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post and data entry onto IT systems.You will also be responsible for administration and finance tasks, using the Council’s finance systems, which will include the raising of purchase orders, processing of invoices and communication with suppliers.We are looking for someone with:• An interest in providing high quality public services to the local community• Experience of working on the front line in a high pressured, customer focused environment.• The ability to work under own initiative to find solutions to problems on a regular basis.• Experience of working with several IT systems and learning new systems to a high standard• Excellent communication, customer service and interpersonal skills.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you.Closing date for applications is Sunday 13 July 2025 Assessments will be held on Wednesday 18 July 2025Interviews held on Wednesday 31 July 2025 Keywords: Local government, welwyn hatfield, housing needs, adminstration, support officer, hertfordshire

Welwyn Hatfield Borough Council

Housing Needs Administrator (P01620)

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The Major Projects and Regeneration teams are part of the Place directorate, enabling close collaboration with our housing colleagues. This service area is responsible for implementing West Northamptonshire Council’s regeneration vision and delivering major projects across the local authority. This includes shaping and communicating the Council’s ambitions for how our places are developed, accessed, and perceived.The Principal Regeneration Officer (Housing Delivery) will lead and manage the delivery of complex capital projects, with a focus on a variety of housing schemes assigned by the Head of Major Projects and Regeneration and the Major Projects Manager, in coordination with the Housing Strategy Team.&nbsp;The role encompasses full project management responsibilities, securing funding agreements, ensuring timely delivery of council-led capital projects, and procuring development partners or investors for key development sites. The officer will work collaboratively with a range of internal and external stakeholders throughout.Our benefits You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>What will you be doing? As a Principal Officer within the Major Projects Team, you will lead the Council’s housing development and regeneration activity, bringing your expertise in housing delivery to manage complex projects from inception through to completion. Acting as Project Manager on a range of housing-led schemes, you will work closely with senior management, contributing to key decisions and driving forward strategic regeneration objectives.You will play a central role in negotiating major regeneration projects, often involving high-value and complex transactions, engaging with both private stakeholders and public sector partners. A critical aspect of the role involves ensuring that senior officers, Members, the Housing Strategy Team, and relevant boards are kept fully informed through regular, accurate reporting on project progress, key risks, and overall performance.In this role, you will also take operational responsibility for project budgets, including direct budget management where required and taking corrective action when necessary to ensure financial control. You will oversee risk across the regeneration programme, implementing effective risk management strategies to safeguard project outcomes.Your guidance and advice will be instrumental within the Major Projects Team, across other internal teams, and to external partners on housing development and regeneration matters. Additionally, you will support the delivery of the Council’s Housing Strategy and contribute to achieving the broader socio-economic goals outlined in the Council’s Strategic Corporate Plan, Community Strategy, and Economic Development Strategy.About us At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Principal Regeneration Officer (Housing Delivery)

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Neighbourhood Officer (RP0094) (6 month fixed term contract)37 hours per week (hybrid working)Starting salary £37,160pa with potential progression to £39,974pa on achieving designated skills and experienceCan you make a difference?Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough.You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.We are looking for someone who:<ul>
<li>Has experience of working in the housing sector or similar role</li>
<li>Has experience of working in a customer facing role with strong customer care skills.</li>
<li>Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.</li>
<li>Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.</li>
<li>Has experience of Safeguarding, raising concerns through policies and procedures.</li>
<li>Has good IT skills.</li>
<li>Has a full UK driving licence and have access to a vehicle.</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.Closing date for application is 13 July 2025.Remote assessments will be held on 17 July 2025.Interviews will be held on 24 July 2025.

Neighbourhood Officer (RP0094)

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Home Ownership and Rents Team Leader (P01573)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experience37 hours per week (hybrid working) Welwyn Hatfield Borough Council owns and manages more than 10,000 social rented and leaseholder homes and we have ambitions to do more.Our aim is to make it easy for residents to access our services and we want to aid and support our tenants in the right place, at the right time. We know that this is a challenging time for many households and our new approach to service delivery reflects this.This is a key role where you will manage the following essential services: Leasehold and Home Ownership accounts, Right to Buy and Rent Accounting Transactions.You’ll deliver our promise of being a high-quality landlord, maximising our income and consulting our 1300 leaseholders to ensure their accounts are administered and managed effectively. Additionally, the team will be administering the council’s Right to Buy sales and rent account transactions and annual increases.We are looking for someone who has:<ul>
<li>Significant experience of delivering a leasehold service, including accounts management and consultations</li>
<li>Strong technical knowledge of leasehold services and accounts management</li>
<li>Detailed knowledge and experience of right to buy procedures and legislation</li>
</ul>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be based at our offices in White Lion Square, Hatfield.We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance.Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent.If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you. Closing date for applications is 10 July 2025Remote assessment will be held on 18 July 2025Interviews will be held on 29 July 2025. Keywords: welwyn hatfield council, local government, leasehold, right to buy, rent, accounts, finance, team leader, home ownership,

Home Ownership & Rents Team Leader (P01573)

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Housing Options Team Leader1 x permanent role (P01769)1 x 12 months fixed term (P01615)37 hours per week (hybrid working)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to lead a team, helping them to achieve success in the field of Homelessness Prevention?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.You will have line management responsibilities for up to 8 officers, to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.We are looking for someone with:<ul>
<li>An interest in providing high quality public services to the local community</li>
<li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li>
<li>The ability to negotiate with others and find solutions to complicated situations</li>
<li>High levels of ability working with IT systems and confidence in using Microsoft software,</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.Closing date for applications is 11 May 2025.Assessments will be held on 21 May 2025.Interviews will be held on 28 May 2025.

5 Housing Jobs in Bedford, UK