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Tenancy Relations Officer - Protection from Eviction Team
37 hours, 12 months fixed term&nbsp;
Working style: Hybrid working - to be discussed with candidate.&nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.&nbsp;
About the role&nbsp;&nbsp;
As a Tenancy Relations Officer, you’ll play a vital role in promoting lawful tenancy practices, supporting tenants at risk of illegal eviction, and fostering positive relationships between landlords and tenants in preparation, and then leading on, the changes required in response to the Renters Rights Bill due to be introduced early 2026. You’ll provide expert advice on landlord and tenant law, conduct investigations, and represent cases in court when necessary.&nbsp;
Key areas of responsibility include:&nbsp;
<ul>
<li>
Deliver confidential, customer-focused advice to tenants and landlords.&nbsp;
</li>
</ul>
<ul>
<li>
Prevent homelessness through legal interventions and tenancy support.&nbsp;
</li>
</ul>
<ul>
<li>
Conduct PACE interviews and prepare cases for court.&nbsp;
</li>
</ul>
<ul>
<li>
Build strong relationships with private sector landlords to improve housing standards.&nbsp;
</li>
</ul>
<ul>
<li>
Support housing initiatives and promote best practices in the private rented sector.&nbsp;
</li>
</ul>
About you&nbsp;
The ideal candidate will have a strong knowledge of housing legislation and homelessness prevention, with experience working in a customer-driven, multi-disciplinary environment. They will be capable of managing a personal caseload while consistently meeting performance targets. Skilled in influencing and negotiation, legal procedures, and evidence preparation, they will also demonstrate excellent communication abilities and the capacity to build effective partnerships across agencies.&nbsp;&nbsp;&nbsp;
Specific requirements&nbsp;
<ul>
<li>
Must have a clean driving licence for use of the pool car.&nbsp;
</li>
</ul>
<ul>
<li>
Must have knowledge and experience of conduction PACE Interviews and preparing files for court&nbsp;
</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. &nbsp; &nbsp; Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:&nbsp;
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp;
A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave&nbsp;
</li>
</ul>
<ul>
<li>
A wide range of flexible working opportunities&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Modern working environment at the Civic Offices in the heart of Reading&nbsp;
</li>
</ul>
<ul>
<li>
Local Government Pension Scheme (LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
Life Assurance - three times your annual salary (for members of the LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted&nbsp;
</li>
</ul>
<ul>
<li>
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work&nbsp;
</li>
</ul>
<ul>
<li>
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.&nbsp; The monthly fee includes insurance, servicing and road tax&nbsp;
</li>
</ul>
&nbsp; To arrange a confidential discussion on this position please contact Anna Layzell at <a href="mailto:Anna.Layzell@reading.gov.uk" target="_blank">Anna.Layzell@reading.gov.uk</a> &nbsp; &nbsp;
Closing Date: Sunday 19th October 2025&nbsp; Interview Date: To be confirmed
Interview Process: Q&amp;A, Presentation, Written exercise, Microsoft team or face to face&nbsp;

Reading Borough Council

Tenancy Relations Officer

Are you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships? If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security.What you’ll doYour typical day could start with providing practical assistance to a resident before you undertake a site inspection. Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing.As Scheme Manager,you’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents. You’ll actively work with residents in the management of their self-contained flat, developing and improving Peabody’s service to them and ensuring we take full account of our older residents’ needs. Your role covers all aspect of housing management, everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you’re energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. To be a success in this role, you’re<ul><li>Experienced in providing support to vulnerable adults.</li><li>Experienced working in housing.</li><li>Knowledgeable of the importance of record keeping and understand safeguarding.</li><li>A driver and have access to a vehicle with the appropriate insurance. </li></ul>What We Offer<ul><li>30 days’ annual holiday, plus bank holidays (pro rata)</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul> Please read before applying:This role will require an Enhanced DBS check, a full UK driving licence and access to a vehicle with the appropriate insurance.You will be required onsite 5 days a week Monday to Friday. If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be on-going PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer 





<ul></ul>

Peabody

Scheme Manager 

Please note this is a part time role, 17.5 hours per weekAre you personable, passionate and thrive working with older people? Do you have a natural ability to network and build effective relationships? If so, you could be a Scheme Manager at Peabody, helping our older residents to maintain their independence, whilst ensuring their safety and security.What you’ll doYour typical day could start with providing practical assistance to a resident before you undertake a site inspection. Then you might be meeting with an internal or external stakeholder to effectively signpost a resident to additional or specialist support before you lead a scheme event promoting resident participation and wellbeing.As Scheme Manager,you’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents. You’ll actively work with residents in the management of their self-contained flat, developing and improving Peabody’s service to them and ensuring we take full account of our older residents’ needs. Success in this role requires your presence at the sheltered housing scheme 3 days a week, Monday, Wednesday and Friday with flexible hours. Your role covers all aspect of housing management, everything from estate, scheme, and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you’re energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you. Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. To be a success in this role, you’re<ul><li>Experienced in providing support to vulnerable adults.</li><li>Experienced working in housing.</li><li>Knowledgeable of the importance of record keeping and understand safeguarding.</li><li>A driver and have access to a vehicle with the appropriate insurance. </li></ul>What We Offer<ul><li>30 days’ annual holiday, plus bank holidays (pro rata)</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul> Please read before applying: This role will require an Enhanced DBS check, a full UK driving licence and access to a vehicle with the appropriate insuranceIf this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role. If you have any questions about this role, please email Talent Specialist, Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be on-going PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





<ul></ul>

<ul></ul>





This position has a hybrid and office based working style.&nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.&nbsp;
About the role 
We’re looking for a Senior Housing &amp; Estates Officer to lead and support our housing management services, ensuring our tenants receive the best possible experience.
Key areas of responsibility include:&nbsp;
<ul>
<li>Leading the delivery of excellent housing management services.</li>
<li>Supporting tenants to sustain their tenancies and prevent homelessness.</li>
<li>Managing complex casework and providing expert advice to colleagues and residents.</li>
<li>Ensuring compliance with housing legislation, policies, and the Housing White Paper.</li>
<li>Driving service improvements and contributing to strategic projects.</li>
<li>Mentoring and supporting Housing Officers and Assistants.</li>
<li>Representing the Council at court hearings, public meetings, and community events.</li>
</ul>
About you&nbsp;
We’re seeking a highly skilled individual with substantial experience in housing management and delivering customer-focused services. The ideal candidate will possess strong leadership and mentoring abilities, excellent communication and interpersonal skills, and a proactive, solution-oriented approach to complex housing challenges. A solid understanding of housing legislation and tenancy management is essential to succeed in this role.&nbsp;
Specific requirements&nbsp;
<ul>
<li>Must hold a valid driving licence, have daily access to a vehicle for work purposes, and be able to undertake site visits, including access to all areas of a building.</li>
<li>Must be available during working hours to attend sites at short notice as required.</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. &nbsp; &nbsp; Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:&nbsp;
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp;
A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave&nbsp;</li>
</ul>
<ul>
<li>A wide range of flexible working opportunities&nbsp;&nbsp;</li>
</ul>
<ul>
<li>Modern working environment at the Civic Offices in the heart of Reading&nbsp;</li>
</ul>
<ul>
<li>Local Government Pension Scheme (LGPS)&nbsp;</li>
</ul>
<ul>
<li>Life Assurance - three times your annual salary (for members of the LGPS)&nbsp;</li>
</ul>
<ul>
<li>On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted&nbsp;</li>
</ul>
<ul>
<li>Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work&nbsp;</li>
</ul>
<ul>
<li>Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years.&nbsp; The monthly fee includes insurance, servicing and road tax&nbsp;</li>
</ul>
To arrange a confidential discussion on this position please contact Sonny Green at <a href="mailto:Sonny.Green@reading.gov.uk" target="_blank">Sonny.Green@reading.gov.uk</a> @reading.gov.uk &nbsp; &nbsp;
Closing Date: Sunday 5th October 2025 Interview Date: To be confirmed
Interview Process: Competency, skills and experienced based questions and preparing and presenting a presentation.

Senior Housing and Estate Officer

<ul></ul>





23 Month contract, Full-time hours – 37 per week.
We are seeking an enthusiastic, empathetic, passionate, organised and team-oriented individual who enjoys a challenge.  Working in the income team is not just about collecting rent but about trying to make a difference to the people’s lives we work with and strengthen communities. We value our staff and the difference that they make to our customers. &nbsp;
Our Housing and Communities Teams are passionate about the people who live in Reading; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a great track record in building strategic partnerships, successfully bidding for Government funding, major project delivery. &nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. 
About the role &nbsp;
This role, although contractually office based, allows for hybrid working with an aim of making it easier to manage workloads and a work/life balance. You will also be out and about on the estates, visiting people in their homes. This is a very varied and rewarding role where no two days are the same. One day you will be visiting residents in their home to discuss affordable payment arrangements and the next carrying out tenancy sign ups.&nbsp;
You will be creative in your approach to support customers and ensure optimal income collection. You'll also carry out a range of tasks including looking at dedicated accounts and really getting to know your tenants, providing expert welfare benefit and income maximisation advice, assisting in preparing applications for court, organising and attending case conferences and court hearings. You will have an eye for detail and will want to do the best by our residents in supporting them to sustain their tenancies. &nbsp;
About you &nbsp;
The following experience is required for this role:&nbsp;
<ul>
<li>
Experience in income management or debt recovery/collection up to court applications (preferably in a social housing environment although this is not essential) or a similar environment&nbsp;
</li>
</ul>
<ul>
<li>
Ability to show an understanding of the recovery process&nbsp;
</li>
</ul>
<ul>
<li>
Ability to understand the challenges of recovery&nbsp;
</li>
</ul>
<ul>
<li>
Excellent customer service skills&nbsp;
</li>
</ul>
<ul>
<li>
A working knowledge of welfare benefits or an ability to learn, understand and give advice on welfare benefits.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
To be a self-starter with a proactive approach and possess the ability to work without close supervision&nbsp;
</li>
</ul>
<ul>
<li>
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.&nbsp;
</li>
</ul>
<ul>
<li>
Preferable to have a full driving licence&nbsp;
</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day.&nbsp; You’ll also be working withing our Team Reading values to ensure you are part of making Reading a successful and vibrant place. &nbsp;
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: &nbsp;
Work Together as one team- work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency- show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious- be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading- maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
 Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp; &nbsp; A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave&nbsp;
</li>
</ul>
<ul>
<li>
A wide range of flexible working opportunities&nbsp;
</li>
</ul>
<ul>
<li>
Modern working environment at the Civic Offices in the heart of Reading&nbsp;
</li>
</ul>
<ul>
<li>
<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension Scheme</a>(LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
Life Assurance - three times your annual salary (for members of the LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted&nbsp;
</li>
</ul>
<ul>
<li>
Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work&nbsp;
</li>
</ul>
<ul>
<li>
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax&nbsp;
</li>
</ul>
 For more information on this position please contact Jamie Hill, Housing Income Recovery Manager at <a href="mailto:Jamie.Hill@reading.gov.uk" target="_blank">Jamie.Hill@reading.gov.uk</a>
&nbsp; Closing Date: Sunday 5th October 2025
Interview Date: To be confirmed&nbsp;
Interview Process: Question Based&nbsp;
 Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.&nbsp;

5 Housing Jobs in Berkshire, UK