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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9218/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9229/Service_Improvement_Officer__Complaints__JD_-_July_2025.docx" target="_blank">Service_Improvement_Officer__Complaints__JD_-_July_2025</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you looking for a role where your insight can directly improve public services and customer outcomes?
Do you have experience handling housing complaints, legal disrepair claims, or Freedom of Information requests?
Do your skills include analytical thinking, excellent communication, and the ability to influence service improvements?
As a detail-oriented professional with a strong understanding of housing services, complaints handling, and regulatory standards, you’ll play a pivotal role in driving service improvements and shaping how we learn from customer feedback.
This is the perfect opportunity for someone who thrives on investigating issues thoroughly, collaborating with internal and external stakeholders, and helping shape a positive complaints culture across the housing service.
This post is a full-time role. However, all applications will be considered.
For an informal discussion about the post, please contact Sharan Thompson. Service Improvement Manager. 01483 523 197
We do not accept CVs without a completed application form. Strictly no agencies please.
Closing date for applications: 9:00am on Friday 25th July 2025
Interview date: 31st July 2025
About us -
In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences -&nbsp;we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

Service Improvement Officer (Complaints)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9095/.Candidate_briefing_note.docx" target="_blank">.Candidate_briefing_note</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9096/Competency_Framework.pdf" target="_blank">Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9097/JD_Accommodation_Procurement_Officer.pdf" target="_blank">JD_Accommodation_Procurement_Officer</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.




Wokingham Borough Council is committed to preventing and relieving homelessness in our community by securing suitable accommodation for those in need. Our team plays a critical role in ensuring that homeless households have access to safe and secure housing. We are currently seeking an experienced and proactive candidate to join our team as an Accommodation Procurement Officer. This role is essential in helping us expand our network of accommodation providers and support households in transitioning from temporary or insecure housing to more permanent solutions.


The Role
As an Accommodation Procurement Officer, you will work closely with our Homelessness Prevention Officers to secure private rented sector accommodation for households at risk of homelessness.
Please note this is a 12-month fixed-term contract.
Your main responsibilities will include:
<ul>
<li>Establishing a network of new accommodation providers. Engage with existing and prospective landlords and letting agents to expand our pool of available properties.</li>
<li>Conducting thorough property inspections.</li>
<li>Adhering to procurement processes and compliance checks.</li>
<li>Promoting the uptake of our Rent Guarantee Scheme.</li>
<li>Coordinating property viewings.</li>
<li>Managing properties under the Rent Guarantee Scheme, including conducting regular inspections and taking enforcement action when necessary.</li>
<li>Inspecting and procuring properties to meet business requirements.</li>
<li>Conducting regular visits to households.</li>
</ul>
About You
We are looking for an organised and motivated individual with a strong background in housing procurement or property management. The ideal candidate will have:
<ul>
<li>Experience working with landlords and letting agents, with a proven ability to build and maintain positive relationships.</li>
<li>A thorough understanding of property standards and regulations.</li>
<li>Strong organisational skills and excellent communication and negotiation skills.</li>
<li>A proactive approach to problem-solving and the ability to work independently as well as part of a team.</li>
<li>Experience in housing management is highly desirable.</li>
</ul>
The successful candidate must hold a full clean UK driving licence and have their access to their own vehicle, as the role involves regular travel within and outside the Wokingham borough.
Don’t miss out on this exciting opportunity to join an excellent and dynamic team.
Please note, we recommend submitting your application as soon as possible, as this advert may close early if a suitable candidate is identified.
For an Informal discussion, please email Paul Morgan, Temporary Accommodation and Resettlement Team Lead - <a href="mailto:paul.morgan@wokingham.gov.uk" target="_blank">paul.morgan@wokingham.gov.uk</a>
Closing date of applications: 11.00pm on 27/07/2025
Interview date: 29th, 30th and 31st July 2025
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.&nbsp;&nbsp;&nbsp;
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

Wokingham Borough Council

Accommodation Procurement Officer

<ul><li>Reference: EC232 </li><li>Division: Crawley Homes </li><li>Salary: £28,489.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:11 August 2025 - 15 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: D - F </li><li>Working hours: 37 per week </li><li>Closing date: 03 August 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are seeking a dedicated and customer-focused Leasehold Officer to join our Leasehold Services team. This is a key front-line role supporting leaseholders, shared owners, and Right to Buy applicants. You’ll be part of a dynamic busy team committed to delivering high-quality services and continuous improvement.You will provide expert advice on leasehold management, service charges, and the Right to Buy process. You’ll also play a vital role in ensuring legal compliance, financial accuracy, and excellent customer service.Preference will be given to applicants who have worked in a leasehold services capacity but training will be provided to the right candidate who can demonstrate the qualities and skills required for this role. Successful shortlisting for interview will be on the basis of meeting the essential criteria in the job description and person specification and selection will focus on experienced candidates in the first instance.Key responsibilities include:<ul><li>providing advice on leasehold management, service charges, and Right to Buy applications</li><li>maintaining accurate records and managing billing and recovery of leasehold-related charges</li><li>supporting legal processes for arrears recovery and tribunal preparation</li><li>facilitating leaseholder consultations and ensuring compliance with Section 20 legislation</li><li>responding to enquiries from leaseholders, legal representatives, and external agencies</li><li>handling all enquiries for leaseholders</li><li>undertaking occasional site visits and attending evening and weekend consultations as required</li></ul> We're looking for someone with:<ul><li>good organisational and communication skills</li><li>good IT proficiency (Word, Excel, Outlook, Teams)</li><li>experience delivering services to customers, including in challenging situations</li><li>the ability to work flexibly, manage competing priorities and meet deadlines</li></ul>It would also be desirable to have:<ul><li>an understanding of Leasehold and Right to Buy legislation</li><li>experience drafting legal documents or preparing tribunal cases</li><li>knowledge of local authority procedures</li><li>a relevant housing qualification</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4><h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.In order to demonstrate your suitability for the role, please ensure your personal statement illustrates how you meet each point on the person specification.For an informal conversation or further information regarding the role, email <a href="mailto:gurbinder.jagdev@crawley.gov.uk" target="_blank">gurbinder.jagdev@crawley.gov.uk</a>, Leasehold Services Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/leasehold-officer-job-description.pdf"> Leasehold Officer job description (PDF, 170.88 KB) </a></li></ul>





<ul></ul>

Crawley Borough Council

Leasehold Officer

<ul><li>Reference: EC172 </li><li>Division: Crawley Homes </li><li>Salary: £29,283.00 - £33,759.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:01 August 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: E - F </li><li>Working hours: 37 per week </li><li>Closing date: 25 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>We are looking for a Compliance Project Support Officer to join our Crawley Homes' Housing team who can:<ul><li>support our Compliance team in delivering planned maintenance and statutory compliance to coordinate and maintain performance data and operational procedures</li><li>monitor and report financial information, ensuring compliance with payment procedures</li><li>provide administrative and technical support, including raising orders, processing payments, and updating records</li><li>maintain accurate records of compliance certificates and statutory servicing (for example, gas, electrical and fire safety)</li><li>respond to customer enquiries and complaints, escalating where necessary</li><li>use IT systems such as Active-H and Microsoft Office to manage data and communications</li></ul>You need to be highly motivated, detail oriented and able to work independently and as part of a very busy dynamic multi-skilled team, having the professional and essential skills to deliver the work as set out in the job description.It would be an advantage, although not essential, if you have worked within a social housing maintenance environment with a background in working on compliance projects.We are a stock retained authority with over 8,400 homes, plus sheltered and hostel accommodation under our management. The stock is managed by our Crawley Homes division. We are passionate about the services we deliver and our commitment to building safety.Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>We offer hybrid working with a requirement to be in the Town Hall a minimum of two days per week.You may be required to work at a contractor’s premises.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:geoff.tarran@crawley.gov.uk" target="_blank">geoff.tarran@crawley.gov.uk</a>.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/compliance-project-support-officer-job-description.pdf"> Compliance Project Support Officer job description (PDF, 152.72 KB) </a></li></ul>





<ul></ul>

Compliance Project Support Officer

<ul><li>Reference: EC278 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about making a difference in social housing? Do you have a flair for research, data analysis, and community engagement? We are seeking a dynamic and driven Policy and Engagement Officer (Research and Monitoring) to join our Crawley Homes team.In this important role, you will lead on tenant satisfaction research, performance reporting, and regulatory compliance. Your work will directly influence service improvements and ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon.Key responsibilities include:<ul><li>design and deliver Tenant Satisfaction Measures (TSM) surveys and analyse results</li><li>engage directly with residents through interviews, meetings, and community-based research</li><li>collate and present feedback to inform service improvements and policy recommendations</li><li>report on tenant satisfaction, complaints and neighbourhood issues to senior management</li><li>ensure compliance with regulatory standards including Awaab’s Law and the Housing Ombudsman’s Complaints Handling Code</li><li>manage statutory data returns, for example Local Authority Housing Statistics (LAHS), Local Authority Data Return (LADR) and TSM</li><li>support the development of evidence-based policies and service delivery improvements</li></ul>We're looking for someone with:<ul><li>strong research, analytical, and communication skills</li><li>experience in conducting surveys, interviews, and focus groups</li><li>the ability to interpret and present data clearly</li><li>knowledge of housing sector regulations and consumer standards</li><li>experience in data analysis, reporting, and customer engagement</li></ul>It would also be desirable to have:<ul><li>experience in tenant engagement or local government</li><li>knowledge of housing management systems (for example, Active H)</li><li>Chartered Institute of Housing (CIH) or other relevant housing qualification</li><li>a full current UK driving licence</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) is a condition of employment.You will need to be able to join community events and meetings outside of standard working hours on occasion, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/policy-and-engagement-officer-%28research-and-monitoring-job-description.pdf"> Policy and Engagement Officer (Research and Monitoring) job description (PDF, 134.87 KB) </a></li></ul>





<ul></ul>

Policy and Engagement Officer (Research and Monitoring)

<ul><li>Reference: EC123 </li><li>Division: Crawley Homes </li><li>Salary: £31,410.00 - £37,065.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 10 July 2025 </li><li>Interview date:31 July 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 24 July 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> About the role </h4>Are you passionate about empowering communities and improving housing services? We are looking for a proactive and people-focused Resident Engagement Officer to join our Crawley Homes team.This is a key role in delivering meaningful resident involvement and consultation. You’ll help ensure that the voices of our tenants, leaseholders, and shared owners are heard and acted upon, shaping the future of housing services in Crawley.Key responsibilities include:<ul><li>delivering and coordinating actions within Crawley Homes’ Resident Engagement Strategy</li><li>developing a wide range of participation opportunities tailored to residents’ needs</li><li>facilitating and supporting tenant panels, including recruitment, training, and development of volunteers</li><li>analysing feedback from surveys, events, and complaints to inform service improvements</li><li>leading and supporting projects based on tenant feedback to enhance service delivery</li><li>collaborating with internal teams, external agencies, and contractors to improve services and neighbourhoods</li><li>supporting policy development and resident consultation across Crawley Homes</li></ul>We're looking for someone with:<ul><li>strong communication and facilitation skills across diverse audiences</li><li>experience in resident engagement, participation, or community development</li><li>the ability to manage multiple priorities and deliver projects effectively</li><li>knowledge of housing regulation, in particular, the Consumer Standards</li><li>analytical skills to interpret data and produce actionable insights.</li></ul>It would also be desirable to have:<ul><li>experience in local government or housing</li><li>Chartered Institute of Housing qualification or relevant degree</li><li>project management experience</li><li>experience working with tenant groups or volunteers</li></ul>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.<h4> Additional information </h4>A full and current UK driving licence is a requirement of the role as well as the ability to undertake all physical and practical aspects of setting up events and meetings.You will also need to be able to join community events and meetings outside of standard working hours when required, for which time off in lieu would be given.<h4> Employee benefits </h4>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.<h4> Our way of working </h4>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.<h4> Safer recruitment </h4>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.<h4> How to apply </h4>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.For an informal conversation or further information regarding the role, email <a href="mailto:georgia.leigh@crawley.gov.uk" target="_blank">georgia.leigh@crawley.gov.uk</a>, Policy and Engagement Manager.<a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4> Related documents </h4><ul><li><a href="/sites/default/files/document_webform_uploads/resident-engagement-officer-job-description.pdf"> Resident Engagement Officer job description (PDF, 111.76 KB) </a></li></ul>





<ul></ul>

Resident Engagement Officer

<ul></ul>





&nbsp;X2 23 Month contract, Full-time hours – 37 per week.
We are seeking an enthusiastic, empathetic, passionate, organised and team-oriented individual who enjoys a challenge.  Working in the income team is not just about collecting rent but about trying to make a difference to the people’s lives we work with and strengthen communities. We value our staff and the difference that they make to our customers. &nbsp;
Our Housing and Communities Teams are passionate about the people who live in Reading; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have a great track record in building strategic partnerships, successfully bidding for Government funding, major project delivery. &nbsp;
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. 
About the role &nbsp;
This role, although contractually office based, allows for hybrid working with an aim of making it easier to manage workloads and a work/life balance. You will also be out and about on the estates, visiting people in their homes. This is a very varied and rewarding role where no two days are the same. One day you will be visiting residents in their home to discuss affordable payment arrangements and the next carrying out tenancy sign ups.&nbsp;
You will be creative in your approach to support customers and ensure optimal income collection. You'll also carry out a range of tasks including looking at dedicated accounts and really getting to know your tenants, providing expert welfare benefit and income maximisation advice, assisting in preparing applications for court, organising and attending case conferences and court hearings. You will have an eye for detail and will want to do the best by our residents in supporting them to sustain their tenancies. &nbsp;
About you &nbsp;
The following experience is required for this role:&nbsp;
<ul>
<li>
Experience in income management or debt recovery/collection up to court applications (preferably in a social housing environment although this is not essential) or a similar environment&nbsp;
</li>
</ul>
<ul>
<li>
Ability to show an understanding of the recovery process&nbsp;
</li>
</ul>
<ul>
<li>
Ability to understand the challenges of recovery&nbsp;
</li>
</ul>
<ul>
<li>
Excellent customer service skills&nbsp;
</li>
</ul>
<ul>
<li>
A working knowledge of welfare benefits or an ability to learn, understand and give advice on welfare benefits.&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
To be a self-starter with a proactive approach and possess the ability to work without close supervision&nbsp;
</li>
</ul>
<ul>
<li>
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.&nbsp;
</li>
</ul>
<ul>
<li>
Preferable to have a full driving licence&nbsp;
</li>
</ul>
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day.&nbsp; You’ll also be working withing our Team Reading values to ensure you are part of making Reading a successful and vibrant place. &nbsp;
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: &nbsp;
Work Together as one team- work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do&nbsp;
Drive Efficiency- show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential&nbsp;
Be Ambitious- be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way&nbsp;
Make a Difference to Reading- maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed&nbsp;
 Our offer&nbsp;
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.&nbsp; &nbsp; A competitive salary alongside a range of benefits including:&nbsp;
<ul>
<li>
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave&nbsp;
</li>
</ul>
<ul>
<li>
A wide range of flexible working opportunities&nbsp;
</li>
</ul>
<ul>
<li>
Modern working environment at the Civic Offices in the heart of Reading&nbsp;
</li>
</ul>
<ul>
<li>
<a href="http://www.berkshirepensions.org.uk/" target="_blank">Local Government Pension Scheme</a>(LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
Life Assurance - three times your annual salary (for members of the LGPS)&nbsp;
</li>
</ul>
<ul>
<li>
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted&nbsp;
</li>
</ul>
<ul>
<li>
Season Ticket Loan - to help with the cost of your rail/ bus journey, to &amp; from work&nbsp;
</li>
</ul>
<ul>
<li>
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax&nbsp;
</li>
</ul>
 For more information on this position please contact Jamie Hill, Housing Income Recovery Manager at <a href="mailto:Jamie.Hill@reading.gov.uk" target="_blank">Jamie.Hill@reading.gov.uk</a>
&nbsp; Closing Date: Sunday 10th August 2025&nbsp;
Interview Date: To be confirmed&nbsp;
Interview Process: Question Based&nbsp;
 Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.&nbsp;

Reading Borough Council

Specialist Housing Income Recovery Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8069/Safe_Accommodation_Support_Officer_JD.pdf" target="_blank">Safe_Accommodation_Support_Officer_JD</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We have an exciting opportunity available for a Safe Accommodation Support Officer to join our Housing Needs and Options Service, here at Wokingham Borough Council. This exciting new post will support the delivery of the Home Refuge Service and other safe accommodation housing options which will prevent homelessness for victim survivors of domestic abuse.&nbsp;
The Role&nbsp;
As the Safe Accommodation Support Officer, you will be the lead officer for the Home Refuge Scheme, ensuring that the scheme is delivered in line with legislation and best practise and that homelessness prevention is achieved through making properties safe for victim survivors.&nbsp;
Please note this is a 12-month fixed-term contract for 25 hours per week.&nbsp;
Your main responsibilities will include:&nbsp;
<ul>
<li>Triaging referrals received for the Home Refuge Scheme and assessing suitability for the scheme&nbsp;</li>
</ul>
<ul>
<li>Liaising with victim survivors of domestic abuse and attend home visits to complete target hardening risk assessment and complete relevant safeguarding referrals&nbsp;</li>
</ul>
<ul>
<li>Working with landlords and other external partner to secure installation of security measures&nbsp;</li>
</ul>
<ul>
<li>Working with statutory and voluntary organisations to promote the Home Refuge Scheme and other safe accommodation options which are available for victim survivors of domestic abuse and to assit with the ongoing developement of dispersed accommodation&nbsp;</li>
</ul>
<ul>
<li>To support with data collection and monitoring and assist with managing stock required for the Home Refuge scheme&nbsp;</li>
</ul>
About You&nbsp;
We are looking for an organised and motivated individual with experience of working with vulnerable people; it is desirable for experience of working with victim survivors in the community.&nbsp; The ideal candidate will have:&nbsp;
<ul>
<li>Previous experience in a front-line housing service or of working with/ alongside safeguarding services&nbsp;</li>
</ul>
<ul>
<li>Knowledge of the Domestic Abuse Act 2021 and the Homelessness Reduction Act 2017&nbsp;</li>
</ul>
<ul>
<li>Good written and verbal communication skills&nbsp;</li>
</ul>
<ul>
<li>A valid driving license and daily access to a vehicle&nbsp;&nbsp;</li>
</ul>
Don’t miss out on this exciting opportunity to join an excellent and dynamic team.&nbsp;
Please note, we recommend submitting your application as soon as possible, as this advert may close early if a suitable candidate is identified.&nbsp;
For an Informal discussion, please email Tanya Pellew, Housing and Domestic Abuse Specialist <a href="mailto:tanya.pellew@wokingham.gov.uk" target="_blank">tanya.pellew@wokingham.gov.uk</a>&nbsp;
Closing date of applications:  3rd August 2025, 11pm
Interview date:  TBC
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.&nbsp;&nbsp;&nbsp;
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful.&nbsp; Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure &amp; Barring Service (DBS) checks along with other relevant employment checks.
Wokingham is an equal opportunities employer.

Safe Accommodation Support Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8404/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8405/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8406/Senior_Housing_Solutions_Officer_-_JD.pdf" target="_blank">Senior_Housing_Solutions_Officer_-_JD</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Housing Solutions Officer
Annual salary £36,573 - £40,607 for 37 hours per week
Hybrid working
About the role
This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the&nbsp;Senior&nbsp;Housing&nbsp;Solutions&nbsp;Officer, you will:
<ul>
<li>Carry out initial assessments of individuals circumstances</li>
<li>Provide tailored advice to enable the applicant to resolve their housing difficulty</li>
<li>Confirm the duties the Council owe to the applicant in writing</li>
<li>Continually review and update the advice and support we are able to provide to the applicant</li>
<li>Provide a full housing solutions service, offering advice and assistance</li>
<li>Make enquiries to satisfy yourself of the facts of the application</li>
<li>Make lawful decisions in accordance with the legislation</li>
<li>You will have a manageable level of cases</li>
<li>Quality check and provide case sign off</li>
<li>Deputise for the Housing Solutions Manager</li>
</ul>
We have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.
You will have the opportunity to contribute to the implementation and performance of the Council’s Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.
About you
You will be joining a supportive, friendly team and will reporting directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first class housing solutions services. We are looking for exceptional candidates with a range of skills including:
<ul>
<li>Excellent working knowledge of the Housing Act 1996 (as amended)</li>
<li>Experience of carrying out detailed assessments</li>
<li>Good quality communication, both verbal and written</li>
<li>A team player</li>
<li>Encourages strategic thinking</li>
<li>Able to work well under pressure</li>
</ul>
About Runnymede
Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects.&nbsp; We are always keen to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision.&nbsp;
Benefits&nbsp;
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to apply
Please click the Apply Now Button
For more information on the role including the job description please see the extra information section
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="http://www.surreyjobs.info/vacancies/526996/external_links?index=0" target="_blank">humanresources@runnymede.gov.uk</a>&nbsp;or on 01932 425527 who will be able to assist you.
For an informal chat about this role please contact Iqvinder Sokhal, Head of Housing Solutions on <a href="mailto:iqvinder.sokhal@runnymede.gov.uk" target="_blank">iqvinder.sokhal@runnymede.gov.uk</a>
Closing Date: Tuesday 22nd July, 12pm
Interview Date(s): Thursday 31st July 2025
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

20 Housing Jobs in Godalming, UK