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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9225/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9226/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9229/JDPS_Home_Visiting_Officer.docx" target="_blank">JDPS_Home_Visiting_Officer</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p><strong>Housing Home Visiting Officer</strong></p>
<p><strong>Location: </strong>Muriel Matters House, Hastings (hybrid working available)</p>
<p><strong>Salary: </strong>£27,254 – £31,022 (Grade 8)</p>
<p><strong>Contract: </strong>Indefinite, full-time (37 hours)</p>
<p></p>
<p><strong>The Role:</strong></p>
<p>As a Housing Home Visiting Officer, you’ll deliver a vital service that prevents homelessness before it happens. Working closely with residents, families, and partner organisations, you’ll carry out home visits, assess housing needs, mediate with relatives and landlords, and help people access safe and sustainable housing options.</p>
<p>This is a varied and rewarding role where no two days are the same. You’ll have the autonomy to make a real impact while being supported by a collaborative and experienced housing team.</p>
<p><strong>Key Responsibilities: </strong></p>
<ul>
<li>Conduct home visits to households at risk of homelessness.</li>
<li>Assess the suitability of current living arrangements and explore options to prevent homelessness.</li>
<li>Work with families, friends, landlords, and agencies to resolve housing disputes and delay or prevent evictions.</li>
<li>Support people to access housing options, including private renting and social housing.</li>
<li>Maintain clear case records and liaise with internal teams to support homelessness assessments.</li>
<li>Actively promote housing solutions and alternatives to temporary accommodation or bed and breakfast placements.</li>
<li>Monitor cases and conduct follow-up visits to ensure positive outcomes are sustained.</li>
</ul>
<p><strong>About You:</strong></p>
<p>Qualifications</p>
<ul>
<li>GCSE English (Grade 9–4 / A–C) or equivalent.</li>
</ul>
<p>Experience</p>
<ul>
<li>Significant experience in a housing-related support role, or at least two years in an advisory role working directly with customers.</li>
</ul>
<p>Knowledge</p>
<ul>
<li>Understanding of the causes of homelessness and ways to prevent it.</li>
</ul>
<p>Skills &amp; Abilities</p>
<ul>
<li>Excellent communication, negotiation, and problem-solving skills.</li>
<li>Ability to work independently, manage a varied caseload, and remain calm under pressure.</li>
<li>Confident using Microsoft Office and maintaining accurate case records.</li>
</ul>
<p>Other Requirements</p>
<ul>
<li>Full clean driving licence and access to a vehicle.</li>
<li>Ability to travel across the borough for home visits.</li>
</ul>
<p><strong>Why join us:</strong></p>
<p>From Hastings Castle’s cliff-top views to the Old Town’s independent shops and cafés, Hastings is a brilliant place to build your career. Our offices are on the seafront within walking distance of Hastings Station (direct to London and Brighton). We’re committed to the town’s social, economic, cultural and environmental regeneration, and to a culture of equality, diversity and inclusion where people can be themselves and thrive. We support healthy work/life balance and hybrid working.</p>
<p><strong>Benefits include:</strong></p>
<ul>
<li>Local Government Pension Scheme (employee contribution rate for this salary band currently 6.5%).</li>
<li>27 days’ annual leave (rising with service) plus bank holidays; Christmas closure (retain up to 4 days).</li>
<li>Flexible working and supported hybrid arrangements (role-dependent).</li>
<li>Employee Assistance Programme, e-learning hub, mental health first aiders, lifestyle discounts, Cycle to Work, staff parking scheme, free eye tests, and more.</li>
</ul>
<p><strong>Additional Information:</strong></p>
<p>For more information, please see the candidate job pack on our website.</p>
<p><strong>How to apply:</strong></p>
<p>If you’re ready to make an impact in a values-driven council and a vibrant coastal borough, we’d love to hear from you. Apply on Jobs Go Public to join Hastings Borough Council as our next Housing Home Visiting Officer.</p>
<p>We welcome applications from all sections of the community and are an equal opportunities employer.</p>

Housing Home Visiting Officer

<h4>About the role</h4><h4>Role Summary</h4><p>To work as part of the Housing Options Team, providing administrative assistance and support to ensure the effective and efficient allocation of housing resources in accordance with customer needs and relevant policy and procedure.</p><h4>Salary:</h4><p>£27,900</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>“I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager. </p><p>Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! </p><p>Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)“</p><p>Debbie Green - Housing Options Manager </p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Co-ordinate the issuing of and assist residents or their representatives to complete Notice to End Tenancy forms; ensuring the relevant notice period is adhered to. </li><li> Provide guidance to Customer Service Advisors on end of tenancy processes and issues. </li><li> Ensure that the relevant Housing Options Officer, Neighbourhood Housing Manager, and Income Manager are aware that Notice to End Tenancy has been given. </li><li> Request pre-void inspections and timescale for completion or issue pre-void information pack as appropriate. </li><li> Load properties on relevant Housing Management System. Tenant Termination and Lettings (TTL) management system for finance to assess re-let rent. </li><li> Ensure all due to be void properties are recorded on the relevant systems. </li><li> Ensure arrangements are in place for prompt return of keys by liaising with outgoing tenant, next of kin or other representative and other TCH teams as required. </li><li> Ensure returned keys are recorded and distributed to Contractors promptly to minimise void turn-around times. </li><li> Terminate rent accounts on relevant Housing Management System on receipt of keys from tenants. </li><li> Manage the list of void properties due to be void, in void works and ready to let (but not re-let) and ensure status is regularly updated. </li><li> Produce regular and ad hoc reports as required to include void and due to be void properties for the weekly void meeting, temporarily unavailable, out of management and long-term void reports for the Asset Management Group meeting. </li><li> Attending the voids meeting with the Housing Options Manager and co-ordinating through systems and issuing update to the Housing Options Officers, Tenancy Management, Support Officers, and all other relevant parties. </li><li> Liaise with Contractors to ensure TCH are provided with the necessary certification to be able to relet properties; co-ordinate and manage return of keys, issue of paint packs and gas and electrical safety certificates. </li><li> Assist with general telephone enquiries from customers and colleagues related to voids and allocations processes, ensuring a prompt informed response to queries. </li><li> Collate and raise purchase orders on the computerised invoice system for Decoration Packs to be issued to new tenants. </li><li> Inform Decoration Pack providers of changes to authorised personnel and maintain an adequate supply of paint pack literature. </li><li> Maintain details of paint packs issued and liaise with finance to ensure the monthly Decoration invoice is verified, approved and goods receipted, to enable payment to be made promptly. </li><li> Use computerised invoice system to code and approve invoices (including heating, lighting, and council tax) for void properties. </li><li> Apply for class B council tax exemptions where relevant and applicable. </li><li> Manage British Gas portal input when properties become vacant, during the void period and when properties are let. </li><li> Assist the Housing Options Manager to provide feedback on properties that are long term voids for the monthly KPI reports. </li><li> Be responsible for ensuring void management systems are set up and maintained and ensure that end of tenancy and void scanning is kept up to date. </li><li> Issue ‘due to be void’ lists to Voids Contractors, Neighbourhood Housing Managers, Income Managers and Housing Options Team. </li><li> Contribute to the review and development of effective voids management systems and procedures. </li><li> Develop good relations and consult with voids contractors and asset management, to ensure smooth management of the void administration process to keep void times to a minimum. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Maths and English GCSEs or equivalent skills/experience. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Working in a customer facing environment with demonstrable customer care skills. </li><li> Providing housing related advice and information (Desirable). </li><li> Processing and recording information accurately in a clear and concise way. </li><li> Ability to store and retrieve data and competent use of Microsoft Office. </li><li> Use of Touchpoint and SharePoint and specialist housing systems e.g. Genero (Desirable). </li><li> Understanding and sensitivity to confidentiality and data protection. </li></ul><h4>Behaviours</h4><ul><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Communication - Able to communicate effectively, clearly and sensitively, verbally and in writing with people having a broad range of roles and capabilities. </li><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. </li><li> Relationship Management - The ability to interact and build productive relationships internally and externally. </li><li> Resilience - Demonstrates resilience in pressured and stressful situations. </li><li> Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 12 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 19 November 2025</p><a href="https://prteam.typeform.com/to/lZYXEahr" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Housing Options Administrator

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





<ul></ul>

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows;-</p><ul><li>To respond to emergency calls from tenants, responding in accordance with agreed procedures</li><li>To support individual tenants and leaseholders to sustain their tenancies/leases with the Society</li><li>To ensure the scheme is safe and action any required emergency repairs and log any other</li><li>To complete administrative tasks as directed by the Housing Officer</li></ul><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><p>16 hours</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer </p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li><strong>24 hour ‘emergency’ Wellbeing Service</strong><ul><li>The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</li><li>The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</li><li>Priority MUST be given to emergency calls at all times and all emergency calls must be recorded.</li></ul></li><li><strong>Tenancy Support</strong><ul><li>The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</li><li>The post holder will ensure that appropriate records are maintained relating to services provided.</li></ul></li><li><strong>Scheme Safety and Repairs</strong><ul><li>The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.</li><li>The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures.</li><li>The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action.</li></ul></li><li><strong>Other Duties</strong><ul><li>The post holder will carry out other administrative tasks as directed by the Housing Officer.</li></ul></li></ul><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li><strong>Enhanced Disclosure</strong> from the Disclosure and Barring Service.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li><strong>Professional Practice</strong><ul><li>Demonstrate evidence of competence to undertake the post</li><li>Housing management (or similar) experience in the voluntary, public or private sectors</li><li>Willing to undertake training</li><li>Efficient and effective administrative skills</li><li>To demonstrate honesty, trustworthiness, reliability and respectfulness</li></ul></li><li><strong>Internal Controls</strong><ul><li>Ability to manage and work within a small budget</li></ul></li><li><strong>Health &amp; Safety</strong><ul><li>Application of H&amp;S practices</li><li>Health and Safety risk assessment</li></ul></li><li><strong>Information Technology</strong><ul><li>Use of IT to facilitate and support improvements to services, good communications and useful Management Information</li></ul></li><li><strong>Management of Staff &amp; Teamwork</strong><ul><li>Ability to lead and motivate</li><li>Manage conflict</li></ul></li><li><strong>Management of Diversity</strong><ul><li>Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities</li><li>Recognise and work to meet where possible the diverse and unique needs of each tenant</li><li>Strong commitment to non-discriminatory housing services</li></ul></li><li><strong>Influencing Others</strong><ul><li>Ability to have ideas accepted even in the face of initial opposition</li><li>Negotiate effectively</li></ul></li><li><strong>Effective Communication</strong><ul><li>Good communication skills – both written and verbal</li><li>Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives</li></ul></li><li><strong>Leadership</strong><ul><li>Commitment to providing excellence in Housing Services</li><li>Think ahead and plan</li><li>Demonstrate a positive attitude towards change</li></ul></li><li><strong>Development of Self and Others</strong><ul><li>Take on further responsibilities</li><li>Undertake relevant training and development</li><li>Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</li></ul></li><li><strong>Organisational Skills</strong><ul><li>Ability to prioritise</li><li>Problem solving abilities</li><li>Meet deadlines and advise of any problems early</li><li>Ability to function effectively under pressure and in a crisis</li></ul></li><li><strong>Operational Requirements</strong><ul><li>Some flexible approach to working hours may be required</li><li>Ability to represent the organisation and lead and participate in a wide range of social activities</li></ul></li></ul><h4>Behaviours</h4><ul><li><strong>Mutual Support</strong><ul><li>Be aware of support needed by others and identify and address any issues at an early stage where possible</li><li>Consider how actions could support others</li><li>Be prepared to give encouragement and offer assistance or advice when needed</li><li>Strong sense of customer focus</li></ul></li><li><strong>Communication Skills</strong><ul><li>Explain things logically</li><li>Keep to the point</li><li>Style that is warm, caring and friendly</li><li>Express ideas confidently where required</li><li>Caring and compassionate towards people in need of care and support</li></ul></li><li><strong>Interpersonal Sensitivity</strong><ul><li>Tailor style and service to meeting individual’s needs</li><li>Build rapport with customers, colleagues and staff</li><li>Demonstrate a pleasant, professional manner</li></ul></li><li><strong>Judgement</strong><ul><li>Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant</li><li>Ask questions to gather necessary information</li><li>Weigh the advantages and disadvantages of a course of action before reaching a decision</li><li>In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</li></ul></li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 4 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 12 November 2025</p><a href="https://prteam.typeform.com/to/jvUoI1Le" target="_blank">Apply now</a>





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<h4>About the role</h4><h4>Role Summary</h4><p>This role is to deliver an effective and efficient customer-focused decant and rehousing service to TCH residents. To minimise void loss and ensure that TCH complies with all relevant legislation and guidance. The official job title is Rehousing &amp; Decants Officer. </p><h4>Salary:</h4><p>£18,201 (part-time role 21 hours per week)</p><h4>Hours of Work:</h4><p>21</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager.</p><p>Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! </p><p>Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)"</p><p>Debbie Green- Housing Options Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>Managing requests for urgent moves, for example where properties become uninhabitable due to fire or flood, where properties are in disrepair or where agreed by Contracts &amp; Compliance or Asset Investment.</li><li>Manage referrals to hotels for temporary decants and monitor the timescales for works to be completed to ensure that TCH is being as cost effective as possible. Attend regular weekly meetings with Contracts &amp; Compliance and receive updates from Asset Investment to monitor.</li><li>Monitor and manage decant cases to avoid undue delay where properties are to be redeveloped or sold.</li><li>Work in close collaboration with other departments regarding requests for temporary or permanent decants.</li><li>Review and monitor waiting list for decants, urgent and preplanned, including rolling decants where advised by Asset Investment.</li><li>Work in close collaboration with local authorities and other registered providers keeping up to date with the widest range of moving options for residents requiring a decant, urgent or management move.</li><li>Provide a responsive service to customer enquiries; maintain regular contact and provide progress updates to ensure a seamless service is provided.</li><li>Work together with the Housing Options Manager and Housing Options Administrator to review empty homes that could be considered for urgent moves or decants.</li><li>Regularly review the decant budget in conjunction with the Housing Options Manager to ensure that it remains within budget requirements.</li><li>Manage the raising and authorisation of payments to residents for Disturbance or Home loss ensuring that payments are made in line with TCH Policy and Procedure and liaise with residents regarding the options available to them.</li><li>Manage subsistence payments for those tenants displaced from their home.</li><li>Liaise with and develop working relationships with external agencies and internally to enable the provision of appropriate support services for customers.</li><li>Review and monitor internal waiting lists for Exceptional Social Needs and Management Moves to establish chain lettings to address multiple tenants housing needs.</li><li>Work with and organise contractors on availability and costings from each service provider.</li><li>Organise and log all payments. Accounting all costs for budget purposes. Payment of invoices and reimbursement to external service providers.</li><li>Prepare tenancy documentation and licence agreements for all decanted tenants including disclaimers before works can commence.</li><li>Update and log all CORE entries.</li></ul><h4>General</h4><ul><li>To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.</li><li>Recognise, respect and promote the different roles and diversity of the individuals within the business.</li><li>To actively contribute towards key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.</li><li>Attend and participate in training and other meetings and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the business.</li><li>This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.</li><li>Full driving licence and access to a car with relevant insurance for occasional travel to various sites across our area of operation.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Educated to GCSE level (or equivalent) including Maths and English - Essential</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Ability to identify residents’ re-housing needs and support requirements and work to ensure that these are in place. - Desirable</li><li>Experience of dealing with residents’ difficult and complex personal issues and supporting them through the re-housing process. - Desirable</li><li>Ability to build long lasting working relationships with residents and key stakeholders including hard to reach groups and work with them throughout the move process. - Essential</li><li>Ability to work with people in stressful situations who may be upset or aggressive and the ability to persuade and negotiate with both colleagues and members of the public to achieve a mutually agreed solution. - Essential</li><li>Ability to work across departments and services to deliver a coordinated customer focussed service and support throughout the re-housing process. - Essential</li><li>Experience of working in partnership, building effective relationships that generate positive outcomes for our customers and the organisation. - Desirable</li><li>Letting and allocations or tenancy management experience in a social housing environment - Desirable</li><li>Demonstrable experience of using Microsoft Office - Desirable</li></ul><h4>Behaviours</h4><ul><li>Excellent interpersonal skills and commitment to excellent customer service - Essential</li><li>Ability to work unsupervised, plan and prioritise workload to meet deadlines and agreed targets - Essential</li><li>Ability to deal with all customers in an empathetic and supportive manner - Essential</li><li>Ability to work effectively as part of a team - Essential</li><li>Problem solving skills with the ability to identify improvement opportunities - Desirable</li><li>Good verbal and written communication skills - Essential</li><li>Ability to deal with sensitive information maintaining discretion and confidentiality - Essential</li><li>The flexibility to adapt to changing workload demands and new organisational challenges - Essential</li><li>Negotiation and influencing skills - Desirable</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 17 November 2025</p><h4>Interview Date:</h4><p>Monday, 24 November 2025</p><a href="https://prteam.typeform.com/to/GBklf28M" target="_blank">Apply now</a>





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5 Housing Jobs in Hastings, UK