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<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -</p><p>(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.<br>(ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer<br>(iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.<br>(iv) To ensure the scheme is safe<br>(v) To complete administrative tasks as directed by the Housing Officer</p><p>The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes</p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><p>Bank</p><h4>Contract:</h4><p>Bank Support</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way. "</p><p>Katy Miller, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service<br>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.<br>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies.<br>1.3 Priority MUST be always given to emergency calls and all emergency calls must recorded.</p><p>2. Social Events and Activities<br>2.1 The post holder will help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. The post holder will encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events.<br>2.2 The post holder will follow the Risk Assessments and Health and Safety policies and procedures when planning and running events.<br>2.3 Where payment is required for activities the post holder will follow the cash handing procedures.</p><p>3. Tenancy Support<br>3.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.<br>3.2 The post holder will ensure that appropriate records are maintained relating to services provided.</p><p>4. Other Duties<br>4.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.<br>4.2 The post holder will carry out other administrative tasks as directed by the Housing Officer<br>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.<br>• Recognise, respect and promote the different roles and diversity of the individuals within the business.<br>• To actively contribute towards key performance indicators and professional standards.<br>• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>• To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.<br>• Attend and participate in training and other meetings and staff events as required.<br>• Be an effective member of your team, presenting a positive impression of your section and the business.<br>• This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.<br>• This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>• Enhanced Disclosure from the Disclosure and Barring Service.</p><h4>Key Skills &amp; Competencies</h4><p>Modelling Best Practice:<br>• Demonstrate evidence of competence to undertake the post<br>• Housing management (or similar) experience in the voluntary, public or private sectors<br>• Willing to undertake training<br>• Efficient and effective administrative skills.<br>• To demonstrate honesty, trustworthiness, reliability and respectfulness.</p><p>Internal Controls<br>• Ability to manage and work within a small budget.</p><p>Health &amp; Safety<br>• Application of H&amp;S practices<br>• Health and Safety risk assessment</p><p>Information Technology<br>• Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><p>Operational Requirements<br>• Some flexible approach to working hours may be required<br>• Ability to represent the organisation and lead and participate in a wide range of social activities</p><p>Development of staff and others<br>• Take on further responsibilities<br>• Undertake relevant training and development<br>• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</p><p>Organisation skills<br>• Ability to prioritise<br>• Problem solving abilities<br>• Meet deadlines and advise of any problems early<br>• Ability to function effectively under pressure and in a crisis</p><h4>Behaviours</h4><p>Management of diversity<br>• Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities<br>• Recognise and work to meet where possible the diverse and unique needs of each tenant<br>• Strong commitment to non-discriminatory housing services</p><p>Management of staff &amp; teamwork<br>• Ability to lead and motivate<br>• Manage conflict</p><p>Influencing others<br>• Ability to have ideas accepted even in the face of initial opposition<br>• Negotiate effectively</p><p>Effective communication<br>• Good communication skills - both written and verbal<br>• Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives</p><p>Leadership<br>• Commitment to providing excellence in Housing Services<br>• Think ahead and plan<br>• Demonstrate a positive attitude towards change</p><p>Mutual Support<br>• Be aware of support needed by others and identify and address any issues at an early stage where possible<br>• Consider how actions could support others<br>• Be prepared to give encouragement and offer assistance or advice when needed<br>• Strong sense of customer focus</p><p>Communication skills<br>• Explain things logically<br>• Keep to the point<br>• Style that is warm, caring and friendly<br>• Express ideas confidently where required<br>• Caring and compassionate towards people in need of care and support</p><p>Interpersonal sensitivity<br>• Tailor style and service to meeting individual’s needs<br>• Build rapport with customers, colleagues and staff<br>• Demonstrate a pleasant, professional manner</p><p>Judgement<br>• Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>• Ask questions to gather necessary information<br>• Weigh the advantages and disadvantages of a course of action before reaching a decision<br>• In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 8 December 2025</p><h4>Interview Date:</h4><p>Monday, 15 December 2025</p><a href="https://prteam.typeform.com/to/yIebfKVU" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Bank Housing Support Worker – Watling Court

<h4>About the role</h4><h4>Role Summary</h4><p>Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:</p><ul><li> Provide a comprehensive customer focused Income Management service. </li><li> Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. </li><li> Represent TCH, liaising with residents and partner agencies. </li><li> Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. </li><li> Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. </li></ul><h4>Salary:</h4><p>£31,160</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked in social housing for 15 years and have had various roles. As the Income Area Manager, I am responsible for a team of Income Managers who provide a great service to our customers, and who work closely with other teams to achieve positive outcomes.<br>In my spare time I enjoy reading a good book, doing crafts and spending time with friends and family."</p><p>Natasha Stanley-Andrews, Income Area Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Use a range of IT and management systems effectively and maintain the housing management computer systems, ensuring that all arrears’ actions and contact with customers are recorded accurately and appropriately. </li><li> Scanning, e-filing and maintaining up-to-date, clear records in relation to all duties including computer records. </li><li> Manage a portfolio of cases which will include (but not limited to) former tenant arrears, former tenant credit cases and non-rent debts. </li><li> Regularly monitor accounts, initiating appropriate action where necessary and applying a consistent approach to arrears management by complying with the arrears policy and procedure. </li><li> Input changes to Housing Benefit and Universal Credit Housing Element entitlements on tenants’ rent accounts. </li><li> Assist with checking amendments to direct debit mandates ahead of the annual rent reviews. </li><li> Dealing with routine enquires in respect of rent and arrears, ensuring that electronic file notes are completed and passed on to the relevant Income Managers or other teams as appropriate. </li><li> Set up and record repayment agreements with current and former tenants. </li><li> Issue refunds, collect debts promptly, support the successful ending of tenancies and recommend debt and credit write offs as required. </li><li> Identify cases that require legal action in accordance with policy and procedures and assist in applying for and enforcing money judgements. </li><li> Subject to training, provide cover for absences and vacancies arising within the Income Manager and Officer posts. </li><li> Understand and appreciate the wider context for the work of the department/team and liaise with other departments/teams to ensure that the businesses objectives are optimised. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Level 2 qualifications, including Maths and English (equivalent to 5 GCSEs). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Strong communication skills and proficiency in MS Office and Outlook. </li><li> High attention to detail with a problem-solving approach. </li><li> Ability to work flexibly, under pressure, and meet tight deadlines. </li><li> Understanding of GDPR requirements and commitment to confidentiality. </li><li> Previous experience managing social housing stock. </li><li> Ability to communicate with a range of stakeholders face to face, in writing and on the telephone. </li><li> Ability to produce clear and concise written reports. </li><li> Ability to work on own initiative and initiate new ideas. </li><li> Self-motivated with the ability to prioritise workload and be effective in time management. </li><li> Effective use of IT management systems, Word, Excel and Outlook. </li><li> Effective use of Social Housing Management Systems. </li><li> Ability to be flexible in approach to changes in the working environment. </li><li> Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services. </li><li> Demonstrated ability to build and sustain effective external networks. </li><li> Knowledge of housing policy and good practice in the sector. </li><li> Commitment to equal opportunities and customer engagement. </li><li> A passion for innovation and best practice. </li><li> Personal resilience and a high degree of self-confidence and determination. </li><li> Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth. </li><li> Excellent communication skills. </li><li> The strength and drive to meet high standards and commit to challenging goals and objectives. </li><li> Able to analyse information and data logically and reach sound conclusions. Understand the business environment of Town &amp; Country. </li></ul><h4>Behaviours</h4><ul><li> The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement. </li><li> Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations. </li><li> The ability to interact and build productive relationships internally and externally. </li><li> Communicate effectively and professionally, projecting a positive impact on recipients</li><li> The ability to develop professional curiosity. </li><li> Ability to think innovatively while assessing risks and opportunities in a measured way. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Committed to delivering excellent results and customer service with a positive, flexible approach. </li><li> An organised, hardworking team player with a “can-do” attitude. </li><li> Willing to learn task prioritisation in a fast-paced setting. </li><li> Passionate about learning and achieving great results for all customers. </li><li> A strong communicator who takes ownership of issues and seeks timely solutions. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 3 December 2025</p><h4>Interview Date:</h4><p>Tuesday, 9 December 2025</p><a href="https://prteam.typeform.com/to/etNSOlyU" target="_blank">Apply now</a>





<ul></ul>

Income Collections Officer

<p><strong>Are you passionate about ensuring safe, compliant, and well-maintained homes? Do you have the leadership skills to drive excellence in housing asset compliance? </strong></p><p>This role focuses on statutory building safety compliance across housing assets, so you will play a pivotal role in protecting residents and delivering high-quality housing services.</p><p>Reporting to the Head of Housing Assets, you will lead our Housing Compliance Team in managing statutory building safety across our housing portfolio. This includes oversight of:</p><p>Fire safety, gas, electrical systems, water hygiene, lifts, and asbestos<br>Implementation of cyclical testing and servicing programmes<br>Procurement and contract management for compliance services<br>Ensuring health &amp; safety and regulatory compliance across all housing stock<br>Maintaining accurate statutory records and databases<br>Conducting site inspections, preparing reports, and responding to complaints, FOIs, and disrepair claims.</p><p>You will also be responsible for managing additional systems such as access control, CCTV, emergency power, and disability aids ensuring all installations are safe, certified, and fit for purpose.</p><p>In order to thrive in this role you will already have proven experience in housing compliance or building services and have:<br><br>Proven experience of managing multidisciplinary teams and contractors<br>Excellent knowledge of statutory regulations and health &amp; safety standards<br>A relevant qualification (e.g., HNC/HND in Building Studies) and professional membership (e.g., CIBSE, RICS, MCIOB)<br>Membership of a professional body (e.g., CIBSE, RICS, MCIOB)</p><p>Experience with housing compliance systems like True Compliance is a plus.</p><p>For an informal discussion about the role please contact Paul Ingram, Head of Housing Assets on 01233 330428</p><p> Click to view a <a href="https://www.ashford.gov.uk/media/0lnhq14u/7152a-housing-safety-and-compliance-manager-nov-2025-new-jf.doc" target="_blank">Job Description</a></p><p>When Applying - please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





<ul></ul>

Ashford Borough Council

Housing Safety and Compliance Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1156/Management_Competency_Framework.pdf" target="_blank">Management_Competency_Framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1157/Staff_competency_framework.pdf" target="_blank">Staff_competency_framework</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1158/JD_PS_Income_Recovery_Officer__for_Publication.docx" target="_blank">JD_PS_Income_Recovery_Officer__for_Publication</a></li>
</ul>

<p>Please apply online via the link provided.</p>
<p>Please note, we do not accept CVs submitted without a fully completed online application form.</p>



<p><strong>Income Recovery Officer&nbsp;</strong></p>
<p><strong>Grade 9 - £25,989 - £28,598 per annum&nbsp;</strong></p>
<p><strong>Full Time - 37 hours per week</strong></p>
<p><strong>Indefinite Contract</strong></p>
<p>Are you passionate about supporting residents, reducing arrears, and helping people stay and succeed in their accommodation?</p>
<p>We are excited to announce a&nbsp;<strong>brand new opportunity</strong>&nbsp;to join our Housing team at Hastings Borough Council as an&nbsp;<strong>Income Recovery Officer</strong>.</p>
<p>In this newly created role, you’ll play a vital part in helping residents in our accommodation manage their rent and related payments. Your focus will be on providing excellent customer service while recovering rent, service charges, and other housing-related debts such as storage, removals, and homelessness prevention loans.</p>
<p>You’ll regularly monitor rent accounts, take appropriate action in line with council policies, and work closely with residents, internal teams, and partners such as the Housing Benefit team and other support services.</p>
<p>We’re looking for someone with experience in recovering income, including rental income and arrears, and who is committed to delivering a customer-focused service.</p>
<p>For a full Job Description and Person Specification, please see the attached document.</p>
<p>The role offers flexibility for hybrid working, however it will be primarily office-based.</p>
<p><strong>Closing date: 24th November @ 12:00pm</strong></p>

Income Recovery Officer

<p>An exciting opportunity has arisen within <strong>Tunbridge Wells Borough Council’s Housing Options Service</strong> for a <strong>Landlord Liaison Officer</strong>.</p><p>This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.</p><p><strong>Our Vision</strong></p><p>We aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.</p><p><strong>About the Role</strong></p><p>As a Landlord Liaison Officer, you will:</p><ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul><p><strong>Desirable qualifications include:</strong></p><ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4><strong>What We Offer</strong></h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul><p>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.</p>





<ul></ul>

Tunbridge Wells Borough Council

Landlord Liaison Officer

<h4>About the role</h4><h4>Role Summary</h4><p>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. </p><p>Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>Kevin Jacobs, Voids Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Operating a clearance vehicle, loading and unloading of material<br>•Removing contents from void addresses and tipping this at the waste management site<br>•Performing cleaning duties on a void property, to assist the management team<br>•Recording and submitting accurate data using relevant business systems electronic devices<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner<br>•Comply with safeguarding policy and H&amp;S standards at all times<br>•Operating within the company’s occupational road risk policies and procedures</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Full UK driving licence </p><h4>Key Skills &amp; Competencies</h4><p>•Previous experience in a similar role - Essential<br>•Social Housing experience - Desirable<br>•Previous experience in Voids or Property repairs/maintenance - Desirable</p><h4>Behaviours</h4><p>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools<br>•You may be required to work at height or uneven ground<br>•You must also be able to work within a confined space, without restriction</p><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 5 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





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Voids Clearance Driver/Labourer

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><p>***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***</p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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7 Housing Jobs in Hastings, UK