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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3307/Technical_Services_Manager.docx" target="_blank">Technical_Services_Manager</a></li>
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<p><strong>Join Arun District Council’s Housing, Wellbeing &amp; Communities team as a Technical Services Manager</strong></p>
<p>Arun District Council is looking to improve and transform it’s housing services and creating a better future for our residents. We are seeking a Technical Services Manager to lead a critical transformation within our Repairs and Maintenance service, setting a new direction and driving positive change.</p>
<p>This is a pivotal leadership role where you will take ownership of managing and improving the repairs service, embedding a culture of accountability, efficiency and continuous improvement. You will work closely with internal teams and external partners to ensure our housing stock meets legal and regulatory requirements, while introducing best practice and innovative approaches to service delivery.</p>
<p>We are looking for someone with strong technical expertise, proven leadership skills and the ability to manage complex contracts and multi-disciplinary teams. You will be confident in making decisions, engaging with residents and stakeholders and delivering solutions that make a real difference.</p>
<p>If you are motivated by challenge and want to play a key role in shaping a modern, customer-focused repairs service, we would love to hear from you.</p>
<p><strong>Why join us?</strong></p>
<p>At Arun, you’ll be part of a forward-thinking organisation that values collaboration, professional development and flexible working. We are committed to creating an inclusive environment where everyone can thrive.</p>
<p>We love to invest in our people, providing the opportunity for professional development and&nbsp;fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working&nbsp;arrangements.&nbsp;Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank"><strong>Why work for Arun</strong></a> for more information on what Arun offers their employees.</p>
<p>We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.</p>
<p>For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank"><strong>Applying for a job with us</strong></a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.</p>
<p>Apply now to be part of our dedicated Housing, Wellbeing &amp; Communities team and help us create a better future for our residents at Arun District Council!</p>
<p><strong>CLOSING DATE: 11 January 23:59pm</strong></p>

Arun District Council

Technical Services Manager

<ul><li><strong>Reference:</strong>                       EC191            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £16,867.20                   per annum                  </li><li><strong>Contract type:</strong>                       Apprenticeship            </li><li><strong>Posted on:</strong>                       02 December 2025            </li><li><strong>Interview date:</strong>15 January 2026 - 01 January 1970</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   Apprentice pay scale                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       21 December 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Join us as a Housing Apprentice!&nbsp;<br><br>Are you passionate about helping people and love keeping things organised? Do you want to learn new skills while making a real difference in your community? If so, this could be the perfect opportunity for you! &nbsp;We're offering an 18 month fixed term apprenticeship contract in our Tenancy Services team.<br><br>Our team look after over 8,000 homes, providing safe and welcoming spaces for more than 20,000 people in Crawley. We’re here to help residents find the perfect home, keep it affordable, and build strong, supportive communities. Our mission? Creating homes that everyone is proud to call their own.<br><br>What's in it for you? You will:</p><ul><li>learn valuable skills like customer service, teamwork, and time management</li><li>gain a Certificate in Housing Practice – a fantastic first step into a housing career</li><li>work alongside experienced colleagues who will support you every step of the way</li></ul><p>In this role you will:</p><ul><li>assist residents with rent queries and tenancy issues</li><li>help maintain accurate records and support rent account management</li><li>work on projects to improve neighbourhoods and community life</li><li>shadow other teams to broaden your experience</li></ul><p>About you:</p><ul><li>you’re great with people and love getting things done to a high standard</li><li>you thrive in a busy environment and can juggle priorities</li><li>you’re ready to learn and committed to your own development</li></ul><p>To apply for this role, you must:</p><ul><li>have the right to live and work in England</li><li>not currently be enrolled in another apprenticeship or higher education course</li><li>have no existing Level 2 or above qualification in housing or similar</li></ul><p>Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.</p><h4>      Additional information  </h4><p>This is a training post for 18 months, with a focus on learning and correctly applying the knowledge, skills, behaviours and experience needed to:</p><ul><li>Support the Tenancy Services Team to deliver a high-quality service</li><li>Be an effective member of Crawley Borough Council staff</li></ul><p>This involves successfully completing a mix of off and on the job training and assessments leading to a Housing or Property Management Assistant Level 2 apprenticeship (or equivalent).</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal chat, contact <a href="mailto:asad.raja@crawley.gov.uk" target="_blank">asad.raja@crawley.gov.uk</a> or call on, 01293 438755&nbsp;<br><br>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/ec191-housing-apprentice.pdf">                            Housing Apprentice Job Description (PDF, 268.12 KB)                              </a></li></ul>





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Crawley Borough Council

Housing Apprentice

<h4>About the role</h4><h4>Role Summary</h4><ul><li> Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. </li><li> Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. </li><li> Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. </li></ul><h4>Salary:</h4><p>£34,890 - £40,314</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month </p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I have worked at TCH since 2016, initially in Housing Options before moving to Housing Management.<br>I now proudly manage our Tenancy Support Team covering all of our stock. The role of the team is very rewarding. We get to work with individuals and families who need our support the most and have the opportunity to make a real difference. If you would like a challenge and the chance to work with internal teams and external agencies, then this role would be ideal for you.</p><p>Katie Playford - Tenancy Support Team Leader</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p><strong>Key Activities:</strong></p><p><strong>Overarching:</strong></p><li> Working in an agreed geographical area, coordinate the identification of customers both pre-tenancy and during tenancy, who require additional support to sustain their tenancies, either in the short term or over a longer period. </li><li> Promote independence, enabling customers who are unable to use TCH’s digital services to access core services and support in ways that meet their needs and aspirations. </li><li> Assess individual customer’s requirements pre and during tenancy to enable them to successfully sustain a tenancy, providing support and advice, undertaking home visits, where required, and working collaboratively with internal and external partners as required. </li><li> Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included.<p><br><strong>Pre-tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions.</li><li> Assist with pre-tenancy assessment and confirmation/coordination of support provision for nominated applicants where concerns about ability to sustain tenancy arise.</li><li> Signpost unsuccessful applicants/nominees to appropriate support re ongoing options.</li><li> Provide pre- tenancy support to accepted applicants identified as needing additional support to sustain a tenancy, including support with digital induction and the sign-up process.</li><li> Signpost and refer customers to support with tenancy set-up/moving in where appropriate.<p><br><strong>Throughout tenancy:</strong></p></li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions</li><li> Provide clear, accessible, information about TCH’s and other support services available, including clear information about landlord and tenant responsibilities. Support and enable customers to pursue realistic options and to make the lifestyle choices necessary to achieve positive outcomes.</li><li> Signpost customers to advice, assistance and other interventions to enable them to sustain a tenancy and support and improve their well-being. Be proactive in ensuring that customers remain engaged with required support.</li><li> Where appropriate (usually where no family/agency support available) act as an advocate for vulnerable tenants with statutory, voluntary and commercial agencies.</li><li> Contribute to the development of a comprehensive network of positive contacts and collaboration with relevant agencies, including health, employment, training, support and voluntary agencies.</li><li> Where appropriate arrange and facilitate multi-agency meetings with partner agencies to address tenancy sustainment issues.</li><li> Take action in accordance with policy and procedure in all safeguarding situations. </li><li> Work collaboratively with Neighbourhood Housing Managers (NHM’s) to provide support to tenants to address hoarding issues; to include liaison with Fire and Rescue Service (FRS) and other relevant agencies. As a guideline NHM’s to lead on tenancy, property and safety issues, TSO to address root causes leading to hoarding behaviour. </li><li> Review tenancies at point of notice where concerns about tenancy sustainment remain, to establish if any further interventions are required. </li><li> Maintain accurate records in relation to customers’ vulnerability and support requirements, ensuring effective communication internally and with external partners.<p><br><strong>Crisis intervention:</strong></p></li><li> Provide, or facilitate, intensive tenancy support to customers at the point of crisis, working collaboratively with both internal and external partners as required. </li><li> Work with the wider organisation, including Community Safety Team, Neighbourhood Housing Team, Income and Money Support, Housing Options, Contracts and Compliance and Asset Management, to assist in the resolution of tenancy breaches including anti-social behaviour, property condition and safeguarding issues. </li><li> Make appropriate referrals to assist customers to sustain their tenancy and improve their well-being and take steps to ensure customers remain engaged with required support. </li><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Education to GCSE (or equivalent) level of education with Maths and English (essential). </li><li> Level 3 Housing Management Qualification - or commitment to study towards (desirable). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> A basic understanding of the welfare benefit and tax credit systems. </li><li> An understanding of the range of agencies available to support customers to sustain a tenancy. </li><li> Experience of working with vulnerable residents, diverse communities and marginalised groups. </li><li> Experience of identifying support needs and making support action plans including onward referrals for customers to support agencies and monitoring outcomes. </li><li> Demonstrable experience of providing one to one advice, counselling or mediation work. </li><li> Demonstrable experience of using Microsoft Office. </li><li> Knowledge of relevant legislation, regulation and best practice. </li><li><em><strong>Full driving licence (essential) </strong></em></li></ul><h4>Behaviours</h4><ul><li> Good written and oral communication skills. </li><li> Commitment to provide excellent customer service. </li><li> Commitment to promoting digital engagement with our customers. </li><li> The flexibility to adapt to changing workload demands and new organisational challenges. </li><li> Good organisational and time management skills. </li><li> Ability to build collaborative working relationships that achieve positive outcomes for our customers and the organisation. </li><li> Negotiation and influencing skills. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 10 December 2025</p><h4>Interview Date:</h4><p>Monday, 15 December 2025</p><a href="https://prteam.typeform.com/to/Is7wwgih" target="_blank">Apply now</a>





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Town and Country Housing

Tenancy Support Officer

<p>Are you looking for an exciting new challenge—one where you can develop new skills, build your confidence, and make a real difference to residents’ lives? Are you hoping to join a dynamic, supportive and friendly team? If so, we have the perfect opportunity for you! </p><p>We’re recruiting for a new member of our Resident Involvement Team, where you’ll play an important role in helping residents share their views, shape the services that matter most to them, and contribute to improving the living environments across the local community. </p><p><strong>About the role</strong></p><p>This role offers an excellent opportunity for an enthusiastic and motivated individual to develop a broad range of skills while contributing to a vital team within the wider Housing Department. The position plays a key part in our commitment to providing a safe and secure housing environment for all residents, as well as ensuring their voices and opinions are sought, understood and included in our decision-making. </p><p>The chosen candidate will: </p><ul><li>Be a key part of a friendly and supportive team.</li><li>Help to deliver a safe, secure housing service for all tenants and leaseholders. </li><li>Provide an effective and proactive resident engagement service.</li><li>Ensureoutstanding customer service and service delivery standard are achieved.</li><li>Provide a critical source of support for local people seeking help with their housing and contractor servicing needs.</li></ul><p>Who we’re looking for</p><p>We’d love to hear from you if you: </p><ul><li>Are educated to GCSE level or equivalent.</li><li>Have previous experience of delivering excellent front line housing services in a highly pressurised environment.</li><li>Have experience of facilitating meetings, groups, and forums.</li><li>Have experience of using information and communication technologies proficiently.</li><li>Can demonstrate clear and effective written and verbal communication skills.</li><li>Can present information accurately and in an appropriate format to a variety of audiences.</li></ul><p>What we offer </p><p><br></p><p>When you join us your expertise, skills and experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable. </p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>We are conveniently located close to Oxted Station and have some free on-site parking.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, hybrid working (requiring presence in the office for around two days a week), flexitime, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="//www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.</p><p>Diversity statement </p><p><br></p><p>At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.</p><p>We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. </p><p><br></p><p><strong>Want to know more?</strong></p><p>Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, please get in contact. </p><p>If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Melanie Davis (<a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a>) </p><p><br></p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. </p><p>Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. </p><p>When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. </p><p>Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.</p>





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Tandridge District Council

Housing Visiting Officer

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Coordinator (Supply Chain)

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<h2>Job introduction</h2><p>Are you a proactive leader who can develop a resident focused compliance culture that delivers high quality services for our residents in Brighton &amp; Hove?&nbsp;</p><p>Do you have a background in the development and delivery of housing safety and compliance programmes to ensure our council homes meet all &nbsp;legislative and regulatory requirements?</p><p>Can you lead continuous improvement, support and develop our culture as a learning organisation and&nbsp;enable us to realise our goal to be a Great Landlord?</p><p>If so, we’d like to hear from you.</p><p>Brighton &amp; Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton &amp; Hove so unique.</p><p>We are an ambitious service working to be a Great Landlord and deliver our Council Plan and Housing Strategy priorities of improving housing quality and safety. &nbsp;Our priority is to ensure the health and safety of our residents and those who visit and work on our homes.</p><p>However, we face complex housing compliance and safety challenges that require resident focused leadership, collaboration, innovation &nbsp;and initiative to resolve. &nbsp;These include the age and nature of our council housing stock, historic underinvestment in many of our properties, data quality and use, workforce capacity, proactive monitoring and response to emerging risks and navigating a complex legal and regulatory environment.</p><p>As our new Head of Housing Safety and Regulatory Compliance, you will lead the delivery of building and fire safety improvements, &nbsp;ensure that the council complies with health and safety requirements in all our homes and meets the Regulator of Social Housing consumer standards. &nbsp;</p><p>We are aiming to transform the service, focusing on resident voice, using customer insight, quality data, technology and innovation to improve the service we provide &nbsp; We want to ensure the right leadership, culture, skills and technologies are all in place to make this a reality.</p><p><strong>Interview date:</strong> w/c Monday 12 January 2026</p><p>For an informal discussion, please contact Martin Reid, Director Homes &amp; Investment on <a href="mailto:martin.reid@brighton-hove.gov.uk" target="_blank">martin.reid@brighton-hove.gov.uk</a>&nbsp;</p><p>Successful candidate(s) will be able to start on or after 1 April 2026 subject to pre-employment checks being completed.</p><h2>About the role</h2><p>Brighton &amp; Hove City Council are committed to meeting our regulatory requirements, and our priority of ensuring the health &amp; safety of our residents and those who visit and work on our homes.</p><p>We are seeking a proactive &nbsp;and forward-thinking leader with a proven track record in delivering housing compliance, fire and building safety services. You will be confident in your knowledge and understanding &nbsp;of current and emerging building, fire safety and housing compliance regulations, risk and best practice. You will be ready to act swiftly and work proactively in what can be a complex and ever changing environment.&nbsp;</p><p>You will&nbsp;have responsibility for managing substantial budgets, procuring and overseeing contracts, and ensuring our resources are deployed effectively. You will lead both council teams and external contractors, ensuring full compliance with all regulatory and safety standards within your service.</p><p>You will:</p><ul><li>Have extensive knowledge and expertise in the relevant legislation, regulation and best practice relating to housing compliance, fire safety, mechanical &amp; electrical and building and safety standards.</li><li>Have significant leadership experience, with a proven ability to engage and empower teams, build trust and confidence, provide clarity, collaboration, drive change and progression.</li><li>Have demonstratable experience leading housing safety and compliance programmes such as fire safety projects and remediation programmes</li><li>Have a proven experience in risk measurement and proactive hazard mitigation, analysing underlying issues and be responsible for corrective actions.&nbsp;</li><li>Have experience in both procurement and contract management for safety-related contracts, monitoring delivery, standards and value for money.</li><li>Be resident focused, confident in your commissioning and delivery of effective services, adept at financial planning, ability to be reactive to operational issues and work proactively in a political environment.</li><li>Be people centred, getting it right for our tenants and also for our colleagues and have a proven ability to build and maintain strong collaborative relationships with key stakeholders inside and outside the council.</li></ul><p>&nbsp;We are a learning organisation, committed to innovation, collaboration and impact. As part of the Housing Leadership Team, you will be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion, and engagement.&nbsp;Despite financial pressures, we’re investing in transformation and building a council fit for the future. We are connected, creative and confident.</p><p><strong>This role is politically restricted. &nbsp;For further information on what this means for employees in post, please click on the document attachment below.</strong></p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p><p>We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p><p>Please note that this post is subject to a Basic Disclosure Criminal Records Check.</p>

Brighton & Hove City Council

Head of Housing Safety & Regulatory Compliance

<ul></ul>





<h2>Job introduction</h2><p>Do you enjoy helping people of all backgrounds? Can you communicate sensitively with a wide range of people? Do you want a job that presents different opportunities and challenges every day?</p><p>If so, these roles in our friendly Housing Customer Service Team might interest you!</p><p>As a Housing Service Advisor you will work in a busy and supportive Housing team. You will be among enthusiastic colleagues who are great communicators, supporting people with a range of issues through face to face, email and telephone contact.</p><p>For an informal discussion about the role please contact one of our team leaders:</p><p><a href="mailto:Chris.Czolak@brighton-hove.gov.uk" target="_blank">Chris.Czolak@brighton-hove.gov.uk</a></p><p><a href="mailto:Marlene.Wright@brighton-hove.gov.uk" target="_blank">Marlene.Wright@brighton-hove.gov.uk</a></p><p><a href="mailto:Kim.Giles@brighton-hove.gov.uk" target="_blank">Kim.Giles@brighton-hove.gov.uk</a> or ask to have a chat with one of them by phone on 01273 293030</p><h2>About the role</h2><p>We are seeking committed, resilient and well organised team players to join our friendly Housing Customer Service Team, delivering a professional, exceptional service to council tenants. You will be the first point of contact for tenants and agencies working with them, providing advice, support and signposting on a wide range of issues.</p><p>You will be great at helping people and working under pressure,&nbsp;sensitively supporting customers from all backgrounds and experiences. You will at times discuss difficult issues with customers and to do so supportively and empathically. The ability to work accurately and to keep good written records is paramount. Ideally you will have previous customer service experience but training in this will be given and continuous professional and personal development is available.</p><p>This is an exciting time to work in Housing. Upcoming changes in legislation mean that local authorities will be expected to work and engage with their tenants in different ways and there will be opportunity for you to contribute to this.</p><p>You will be given a comprehensive induction to the role, where you will be fully supported by existing team and taught everything you need to do the role.</p><p>Currently staff work a minimum of 3 days per week in one of several offices across the city, and the role also allows some home working for the remainder of the week.&nbsp;</p><p>We are constantly adapting our communication styles, providing wider digital options to make our service more accessible to everybody.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.</p><p>We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.</p><p>Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.</p><p>For more information about our values and the benefits of working at the council, visit&nbsp;<a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/why-work-us" target="_blank">Why work for us (brighton-hove.gov.uk)</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/council-jobs/apply-job-council/encouraging-diverse-workforce" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk)</a>.</p>

Housing Service Advisor

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -</p><p>(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.<br>(ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer<br>(iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.<br>(iv) To ensure the scheme is safe<br>(v) To complete administrative tasks as directed by the Housing Officer</p><p>The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes</p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><p>Bank</p><h4>Contract:</h4><p>Bank Support</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way. "</p><p>Katy Miller, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service<br>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.<br>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies.<br>1.3 Priority MUST be always given to emergency calls and all emergency calls must recorded.</p><p>2. Social Events and Activities<br>2.1 The post holder will help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. The post holder will encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events.<br>2.2 The post holder will follow the Risk Assessments and Health and Safety policies and procedures when planning and running events.<br>2.3 Where payment is required for activities the post holder will follow the cash handing procedures.</p><p>3. Tenancy Support<br>3.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.<br>3.2 The post holder will ensure that appropriate records are maintained relating to services provided.</p><p>4. Other Duties<br>4.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.<br>4.2 The post holder will carry out other administrative tasks as directed by the Housing Officer<br>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.<br>• Recognise, respect and promote the different roles and diversity of the individuals within the business.<br>• To actively contribute towards key performance indicators and professional standards.<br>• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>• To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.<br>• Attend and participate in training and other meetings and staff events as required.<br>• Be an effective member of your team, presenting a positive impression of your section and the business.<br>• This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.<br>• This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>• Enhanced Disclosure from the Disclosure and Barring Service.</p><h4>Key Skills &amp; Competencies</h4><p>Modelling Best Practice:<br>• Demonstrate evidence of competence to undertake the post<br>• Housing management (or similar) experience in the voluntary, public or private sectors<br>• Willing to undertake training<br>• Efficient and effective administrative skills.<br>• To demonstrate honesty, trustworthiness, reliability and respectfulness.</p><p>Internal Controls<br>• Ability to manage and work within a small budget.</p><p>Health &amp; Safety<br>• Application of H&amp;S practices<br>• Health and Safety risk assessment</p><p>Information Technology<br>• Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><p>Operational Requirements<br>• Some flexible approach to working hours may be required<br>• Ability to represent the organisation and lead and participate in a wide range of social activities</p><p>Development of staff and others<br>• Take on further responsibilities<br>• Undertake relevant training and development<br>• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</p><p>Organisation skills<br>• Ability to prioritise<br>• Problem solving abilities<br>• Meet deadlines and advise of any problems early<br>• Ability to function effectively under pressure and in a crisis</p><h4>Behaviours</h4><p>Management of diversity<br>• Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities<br>• Recognise and work to meet where possible the diverse and unique needs of each tenant<br>• Strong commitment to non-discriminatory housing services</p><p>Management of staff &amp; teamwork<br>• Ability to lead and motivate<br>• Manage conflict</p><p>Influencing others<br>• Ability to have ideas accepted even in the face of initial opposition<br>• Negotiate effectively</p><p>Effective communication<br>• Good communication skills - both written and verbal<br>• Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives</p><p>Leadership<br>• Commitment to providing excellence in Housing Services<br>• Think ahead and plan<br>• Demonstrate a positive attitude towards change</p><p>Mutual Support<br>• Be aware of support needed by others and identify and address any issues at an early stage where possible<br>• Consider how actions could support others<br>• Be prepared to give encouragement and offer assistance or advice when needed<br>• Strong sense of customer focus</p><p>Communication skills<br>• Explain things logically<br>• Keep to the point<br>• Style that is warm, caring and friendly<br>• Express ideas confidently where required<br>• Caring and compassionate towards people in need of care and support</p><p>Interpersonal sensitivity<br>• Tailor style and service to meeting individual’s needs<br>• Build rapport with customers, colleagues and staff<br>• Demonstrate a pleasant, professional manner</p><p>Judgement<br>• Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>• Ask questions to gather necessary information<br>• Weigh the advantages and disadvantages of a course of action before reaching a decision<br>• In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 8 December 2025</p><h4>Interview Date:</h4><p>Monday, 15 December 2025</p><a href="https://prteam.typeform.com/to/yIebfKVU" target="_blank">Apply now</a>





<ul></ul>

Bank Housing Support Worker – Watling Court

<h4>About the role</h4><h4>Role Summary</h4><p>Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:</p><ul><li> Provide a comprehensive customer focused Income Management service. </li><li> Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. </li><li> Represent TCH, liaising with residents and partner agencies. </li><li> Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. </li><li> Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. </li></ul><h4>Salary:</h4><p>£31,160</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked in social housing for 15 years and have had various roles. As the Income Area Manager, I am responsible for a team of Income Managers who provide a great service to our customers, and who work closely with other teams to achieve positive outcomes.<br>In my spare time I enjoy reading a good book, doing crafts and spending time with friends and family."</p><p>Natasha Stanley-Andrews, Income Area Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Use a range of IT and management systems effectively and maintain the housing management computer systems, ensuring that all arrears’ actions and contact with customers are recorded accurately and appropriately. </li><li> Scanning, e-filing and maintaining up-to-date, clear records in relation to all duties including computer records. </li><li> Manage a portfolio of cases which will include (but not limited to) former tenant arrears, former tenant credit cases and non-rent debts. </li><li> Regularly monitor accounts, initiating appropriate action where necessary and applying a consistent approach to arrears management by complying with the arrears policy and procedure. </li><li> Input changes to Housing Benefit and Universal Credit Housing Element entitlements on tenants’ rent accounts. </li><li> Assist with checking amendments to direct debit mandates ahead of the annual rent reviews. </li><li> Dealing with routine enquires in respect of rent and arrears, ensuring that electronic file notes are completed and passed on to the relevant Income Managers or other teams as appropriate. </li><li> Set up and record repayment agreements with current and former tenants. </li><li> Issue refunds, collect debts promptly, support the successful ending of tenancies and recommend debt and credit write offs as required. </li><li> Identify cases that require legal action in accordance with policy and procedures and assist in applying for and enforcing money judgements. </li><li> Subject to training, provide cover for absences and vacancies arising within the Income Manager and Officer posts. </li><li> Understand and appreciate the wider context for the work of the department/team and liaise with other departments/teams to ensure that the businesses objectives are optimised. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Level 2 qualifications, including Maths and English (equivalent to 5 GCSEs). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Strong communication skills and proficiency in MS Office and Outlook. </li><li> High attention to detail with a problem-solving approach. </li><li> Ability to work flexibly, under pressure, and meet tight deadlines. </li><li> Understanding of GDPR requirements and commitment to confidentiality. </li><li> Previous experience managing social housing stock. </li><li> Ability to communicate with a range of stakeholders face to face, in writing and on the telephone. </li><li> Ability to produce clear and concise written reports. </li><li> Ability to work on own initiative and initiate new ideas. </li><li> Self-motivated with the ability to prioritise workload and be effective in time management. </li><li> Effective use of IT management systems, Word, Excel and Outlook. </li><li> Effective use of Social Housing Management Systems. </li><li> Ability to be flexible in approach to changes in the working environment. </li><li> Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services. </li><li> Demonstrated ability to build and sustain effective external networks. </li><li> Knowledge of housing policy and good practice in the sector. </li><li> Commitment to equal opportunities and customer engagement. </li><li> A passion for innovation and best practice. </li><li> Personal resilience and a high degree of self-confidence and determination. </li><li> Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth. </li><li> Excellent communication skills. </li><li> The strength and drive to meet high standards and commit to challenging goals and objectives. </li><li> Able to analyse information and data logically and reach sound conclusions. Understand the business environment of Town &amp; Country. </li></ul><h4>Behaviours</h4><ul><li> The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement. </li><li> Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations. </li><li> The ability to interact and build productive relationships internally and externally. </li><li> Communicate effectively and professionally, projecting a positive impact on recipients</li><li> The ability to develop professional curiosity. </li><li> Ability to think innovatively while assessing risks and opportunities in a measured way. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Committed to delivering excellent results and customer service with a positive, flexible approach. </li><li> An organised, hardworking team player with a “can-do” attitude. </li><li> Willing to learn task prioritisation in a fast-paced setting. </li><li> Passionate about learning and achieving great results for all customers. </li><li> A strong communicator who takes ownership of issues and seeks timely solutions. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 3 December 2025</p><h4>Interview Date:</h4><p>Tuesday, 9 December 2025</p><a href="https://prteam.typeform.com/to/etNSOlyU" target="_blank">Apply now</a>





<ul></ul>

Income Collections Officer

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<h2>Job introduction</h2><p>Are you passionate about improving social housing and making an improvement to residents across Brighton &amp; Hove?</p><p>We’re looking for a skilled and proactive Major Works Project Manager to join our Programme delivery team, where you’ll play a key role in delivering major refurbishment works across our housing portfolio.&nbsp;</p><p>This is a challenging role where you will lead on multiple projects at any one time and be accountable for their success.</p><p>For an informal discussion, please contact Marcus Richardson - Quality Assurance Manager on 07500 982823.</p><h2>About the role</h2><p>This is a dynamic and rewarding role that involves managing refurbishment projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.&nbsp;</p><p>You’ll work closely with internal teams, contractors, consultants, and residents to ensure that every project meets regulatory requirements and delivers excellent customer outcomes. Your work will directly contribute to our commitment to improving homes and enhancing the quality of life for our residents.&nbsp;</p><p>Your experience should be in delivering refurbishment projects that range from £500k to £10m in value, and you will have knowledge and experience of Building Safety Regulator requirements in Higher-Risk Buildings.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.</p><p>Please note this job is hybrid working, with the expectation that you will work from the office a minimum of 3 days a week. The office location is:</p><p>Housing Centre&nbsp;</p><p>Unit 1 Fairway Trading Estate&nbsp;</p><p>Eastergate Road&nbsp;</p><p>Brighton, BN2 4QE</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p><p>&nbsp;Please note that this post is subject to a Basic Disclosure Criminal Records Check.</p>

Major Works Project Manager

<ul></ul>





<h2>Job introduction</h2><p>A building services manager with strong contract management skills is required to to join the M&amp;E team to run the operational tasks that ensure water safety for residents of Brighton and Hove City Council's Housing.</p><p><em>Interviews will be held on 11th, 12th and 15th December</em></p><p>For an informal discussion, please contact Robert Mabey - M&amp;E Manager on 07712 411835.</p><h2>About the role</h2><p>This is an exciting opportunity to join Brighton and Hove City Council’s Housing M&amp;E team. The post holder will be required to co-ordinate and monitor term maintenance contracts for mechanical and electrical services as well as manage capital funded engineering works as directed by the M&amp;E Manager.</p><p>The duties include essential safety checks, Contract Management (of specialist contracts such as Legionella management) as well as the upgrade and replacement programmes (capital programmes).</p><p>The role requires the individual to effectively and efficiently manage technical and customer communications to ensure Water Safety and other M&amp;E workstreams remain effective and safe to use. This is to ensure the safety of our residents and staff who live and work within these properties.</p><p>There is also a requirement to sensitively and effectively respond to the needs of tenants, leaseholders and their representatives, while meeting and improving performance standards and retaining budgetary control.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p><p>Please note that this post is subject to a Basic Disclosure Criminal Records Check.</p>

Mechanical & Electrical Engineer (Building Services)

<p>An exciting opportunity has arisen within <strong>Tunbridge Wells Borough Council’s Housing Options Service</strong> for a <strong>Landlord Liaison Officer</strong>.</p><p>This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.</p><p><strong>Our Vision</strong></p><p>We aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.</p><p><strong>About the Role</strong></p><p>As a Landlord Liaison Officer, you will:</p><ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul><p><strong>Desirable qualifications include:</strong></p><ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4><strong>What We Offer</strong></h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul><p>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.</p>





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Tunbridge Wells Borough Council

Landlord Liaison Officer

<h4>About the role</h4><h4>Role Summary</h4><p>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. </p><p>Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>Kevin Jacobs, Voids Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Operating a clearance vehicle, loading and unloading of material<br>•Removing contents from void addresses and tipping this at the waste management site<br>•Performing cleaning duties on a void property, to assist the management team<br>•Recording and submitting accurate data using relevant business systems electronic devices<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner<br>•Comply with safeguarding policy and H&amp;S standards at all times<br>•Operating within the company’s occupational road risk policies and procedures</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Full UK driving licence </p><h4>Key Skills &amp; Competencies</h4><p>•Previous experience in a similar role - Essential<br>•Social Housing experience - Desirable<br>•Previous experience in Voids or Property repairs/maintenance - Desirable</p><h4>Behaviours</h4><p>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools<br>•You may be required to work at height or uneven ground<br>•You must also be able to work within a confined space, without restriction</p><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 5 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





<ul></ul>

Voids Clearance Driver/Labourer

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><p>***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***</p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;</p><ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4><p>£12.75</p><h4>Hours of Work:</h4><p>Day, Evening and Night shifts available</p><h4>Contract:</h4><p>Bank/Casual </p><h4>Probation Period:</h4><p>NA</p><h4>Notice Period:</h4><p>ASAP</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 2 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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15 Housing Jobs in Haywards Heath, UK