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<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -</p><p>(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures.<br>(ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer<br>(iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH.<br>(iv) To ensure the scheme is safe<br>(v) To complete administrative tasks as directed by the Housing Officer</p><p>The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes</p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><p>Bank</p><h4>Contract:</h4><p>Bank Support</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way. "</p><p>Katy Miller, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service<br>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.<br>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies.<br>1.3 Priority MUST be always given to emergency calls and all emergency calls must recorded.</p><p>2. Social Events and Activities<br>2.1 The post holder will help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. The post holder will encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events.<br>2.2 The post holder will follow the Risk Assessments and Health and Safety policies and procedures when planning and running events.<br>2.3 Where payment is required for activities the post holder will follow the cash handing procedures.</p><p>3. Tenancy Support<br>3.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.<br>3.2 The post holder will ensure that appropriate records are maintained relating to services provided.</p><p>4. Other Duties<br>4.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.<br>4.2 The post holder will carry out other administrative tasks as directed by the Housing Officer<br>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.<br>• Recognise, respect and promote the different roles and diversity of the individuals within the business.<br>• To actively contribute towards key performance indicators and professional standards.<br>• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>• To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.<br>• Attend and participate in training and other meetings and staff events as required.<br>• Be an effective member of your team, presenting a positive impression of your section and the business.<br>• This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.<br>• This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>• Enhanced Disclosure from the Disclosure and Barring Service.</p><h4>Key Skills &amp; Competencies</h4><p>Modelling Best Practice:<br>• Demonstrate evidence of competence to undertake the post<br>• Housing management (or similar) experience in the voluntary, public or private sectors<br>• Willing to undertake training<br>• Efficient and effective administrative skills.<br>• To demonstrate honesty, trustworthiness, reliability and respectfulness.</p><p>Internal Controls<br>• Ability to manage and work within a small budget.</p><p>Health &amp; Safety<br>• Application of H&amp;S practices<br>• Health and Safety risk assessment</p><p>Information Technology<br>• Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><p>Operational Requirements<br>• Some flexible approach to working hours may be required<br>• Ability to represent the organisation and lead and participate in a wide range of social activities</p><p>Development of staff and others<br>• Take on further responsibilities<br>• Undertake relevant training and development<br>• Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</p><p>Organisation skills<br>• Ability to prioritise<br>• Problem solving abilities<br>• Meet deadlines and advise of any problems early<br>• Ability to function effectively under pressure and in a crisis</p><h4>Behaviours</h4><p>Management of diversity<br>• Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities<br>• Recognise and work to meet where possible the diverse and unique needs of each tenant<br>• Strong commitment to non-discriminatory housing services</p><p>Management of staff &amp; teamwork<br>• Ability to lead and motivate<br>• Manage conflict</p><p>Influencing others<br>• Ability to have ideas accepted even in the face of initial opposition<br>• Negotiate effectively</p><p>Effective communication<br>• Good communication skills - both written and verbal<br>• Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives</p><p>Leadership<br>• Commitment to providing excellence in Housing Services<br>• Think ahead and plan<br>• Demonstrate a positive attitude towards change</p><p>Mutual Support<br>• Be aware of support needed by others and identify and address any issues at an early stage where possible<br>• Consider how actions could support others<br>• Be prepared to give encouragement and offer assistance or advice when needed<br>• Strong sense of customer focus</p><p>Communication skills<br>• Explain things logically<br>• Keep to the point<br>• Style that is warm, caring and friendly<br>• Express ideas confidently where required<br>• Caring and compassionate towards people in need of care and support</p><p>Interpersonal sensitivity<br>• Tailor style and service to meeting individual’s needs<br>• Build rapport with customers, colleagues and staff<br>• Demonstrate a pleasant, professional manner</p><p>Judgement<br>• Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>• Ask questions to gather necessary information<br>• Weigh the advantages and disadvantages of a course of action before reaching a decision<br>• In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 8 December 2025</p><h4>Interview Date:</h4><p>Monday, 15 December 2025</p><a href="https://prteam.typeform.com/to/yIebfKVU" target="_blank">Apply now</a>





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Town and Country Housing

Bank Housing Support Worker – Watling Court

<h4>About the role</h4><h4>Role Summary</h4><p>Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:</p><ul><li> Provide a comprehensive customer focused Income Management service. </li><li> Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. </li><li> Represent TCH, liaising with residents and partner agencies. </li><li> Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. </li><li> Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. </li></ul><h4>Salary:</h4><p>£31,160</p><h4>Hours of Work:</h4><p>35</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 Month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I have worked in social housing for 15 years and have had various roles. As the Income Area Manager, I am responsible for a team of Income Managers who provide a great service to our customers, and who work closely with other teams to achieve positive outcomes.<br>In my spare time I enjoy reading a good book, doing crafts and spending time with friends and family."</p><p>Natasha Stanley-Andrews, Income Area Manager</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Use a range of IT and management systems effectively and maintain the housing management computer systems, ensuring that all arrears’ actions and contact with customers are recorded accurately and appropriately. </li><li> Scanning, e-filing and maintaining up-to-date, clear records in relation to all duties including computer records. </li><li> Manage a portfolio of cases which will include (but not limited to) former tenant arrears, former tenant credit cases and non-rent debts. </li><li> Regularly monitor accounts, initiating appropriate action where necessary and applying a consistent approach to arrears management by complying with the arrears policy and procedure. </li><li> Input changes to Housing Benefit and Universal Credit Housing Element entitlements on tenants’ rent accounts. </li><li> Assist with checking amendments to direct debit mandates ahead of the annual rent reviews. </li><li> Dealing with routine enquires in respect of rent and arrears, ensuring that electronic file notes are completed and passed on to the relevant Income Managers or other teams as appropriate. </li><li> Set up and record repayment agreements with current and former tenants. </li><li> Issue refunds, collect debts promptly, support the successful ending of tenancies and recommend debt and credit write offs as required. </li><li> Identify cases that require legal action in accordance with policy and procedures and assist in applying for and enforcing money judgements. </li><li> Subject to training, provide cover for absences and vacancies arising within the Income Manager and Officer posts. </li><li> Understand and appreciate the wider context for the work of the department/team and liaise with other departments/teams to ensure that the businesses objectives are optimised. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Level 2 qualifications, including Maths and English (equivalent to 5 GCSEs). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Strong communication skills and proficiency in MS Office and Outlook. </li><li> High attention to detail with a problem-solving approach. </li><li> Ability to work flexibly, under pressure, and meet tight deadlines. </li><li> Understanding of GDPR requirements and commitment to confidentiality. </li><li> Previous experience managing social housing stock. </li><li> Ability to communicate with a range of stakeholders face to face, in writing and on the telephone. </li><li> Ability to produce clear and concise written reports. </li><li> Ability to work on own initiative and initiate new ideas. </li><li> Self-motivated with the ability to prioritise workload and be effective in time management. </li><li> Effective use of IT management systems, Word, Excel and Outlook. </li><li> Effective use of Social Housing Management Systems. </li><li> Ability to be flexible in approach to changes in the working environment. </li><li> Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services. </li><li> Demonstrated ability to build and sustain effective external networks. </li><li> Knowledge of housing policy and good practice in the sector. </li><li> Commitment to equal opportunities and customer engagement. </li><li> A passion for innovation and best practice. </li><li> Personal resilience and a high degree of self-confidence and determination. </li><li> Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth. </li><li> Excellent communication skills. </li><li> The strength and drive to meet high standards and commit to challenging goals and objectives. </li><li> Able to analyse information and data logically and reach sound conclusions. Understand the business environment of Town &amp; Country. </li></ul><h4>Behaviours</h4><ul><li> The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement. </li><li> Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations. </li><li> The ability to interact and build productive relationships internally and externally. </li><li> Communicate effectively and professionally, projecting a positive impact on recipients</li><li> The ability to develop professional curiosity. </li><li> Ability to think innovatively while assessing risks and opportunities in a measured way. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Committed to delivering excellent results and customer service with a positive, flexible approach. </li><li> An organised, hardworking team player with a “can-do” attitude. </li><li> Willing to learn task prioritisation in a fast-paced setting. </li><li> Passionate about learning and achieving great results for all customers. </li><li> A strong communicator who takes ownership of issues and seeks timely solutions. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Wednesday, 3 December 2025</p><h4>Interview Date:</h4><p>Tuesday, 9 December 2025</p><a href="https://prteam.typeform.com/to/etNSOlyU" target="_blank">Apply now</a>





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Income Collections Officer

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<h2>Job introduction</h2><p>Are you passionate about improving social housing and making an improvement to residents across Brighton &amp; Hove?</p><p>We’re looking for a skilled and proactive Major Works Project Manager to join our Programme delivery team, where you’ll play a key role in delivering major refurbishment works across our housing portfolio.&nbsp;</p><p>This is a challenging role where you will lead on multiple projects at any one time and be accountable for their success.</p><p>For an informal discussion, please contact Marcus Richardson - Quality Assurance Manager on 07500 982823.</p><h2>About the role</h2><p>This is a dynamic and rewarding role that involves managing refurbishment projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest standards.&nbsp;</p><p>You’ll work closely with internal teams, contractors, consultants, and residents to ensure that every project meets regulatory requirements and delivers excellent customer outcomes. Your work will directly contribute to our commitment to improving homes and enhancing the quality of life for our residents.&nbsp;</p><p>Your experience should be in delivering refurbishment projects that range from £500k to £10m in value, and you will have knowledge and experience of Building Safety Regulator requirements in Higher-Risk Buildings.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/supporting-statement-guidance" target="_blank">Supporting statement guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours&nbsp;or term-time only.</p><p>Please note this job is hybrid working, with the expectation that you will work from the office a minimum of 3 days a week. The office location is:</p><p>Housing Centre&nbsp;</p><p>Unit 1 Fairway Trading Estate&nbsp;</p><p>Eastergate Road&nbsp;</p><p>Brighton, BN2 4QE</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p><p>&nbsp;Please note that this post is subject to a Basic Disclosure Criminal Records Check.</p>

Brighton & Hove City Council

Major Works Project Manager

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<h2>Job introduction</h2><p>A building services manager with strong contract management skills is required to to join the M&amp;E team to run the operational tasks that ensure water safety for residents of Brighton and Hove City Council's Housing.</p><p><em>Interviews will be held on 11th, 12th and 15th December</em></p><p>For an informal discussion, please contact Robert Mabey - M&amp;E Manager on 07712 411835.</p><h2>About the role</h2><p>This is an exciting opportunity to join Brighton and Hove City Council’s Housing M&amp;E team. The post holder will be required to co-ordinate and monitor term maintenance contracts for mechanical and electrical services as well as manage capital funded engineering works as directed by the M&amp;E Manager.</p><p>The duties include essential safety checks, Contract Management (of specialist contracts such as Legionella management) as well as the upgrade and replacement programmes (capital programmes).</p><p>The role requires the individual to effectively and efficiently manage technical and customer communications to ensure Water Safety and other M&amp;E workstreams remain effective and safe to use. This is to ensure the safety of our residents and staff who live and work within these properties.</p><p>There is also a requirement to sensitively and effectively respond to the needs of tenants, leaseholders and their representatives, while meeting and improving performance standards and retaining budgetary control.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. &nbsp;Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/application-form-guidance" target="_blank">Application Form guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p><p>Please note that this post is subject to a Basic Disclosure Criminal Records Check.</p>

Mechanical & Electrical Engineer (Building Services)

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<h2>Job introduction</h2><p>Are you passionate about driving transformational change that improves lives and strengthens communities? Do you thrive on leading complex, cross-departmental programmes that deliver measurable impact?</p><p>We’re looking for an experienced and innovative Senior Programme Manager to join the leadership team of our newly formed Housing People Services department. This pivotal role will help deliver the council’s vision for a fair and inclusive city, supporting our Homes for Everyone strategy and our ambition to create a better Brighton &amp; Hove for all.</p><p>Interviews will be held on week commencing 8th December.&nbsp;</p><p>If you would like an informal conversation about this role, please contact Harry Williams – Director of Housing People Services at&nbsp;<a href="mailto:harry.williams@brighton-hove.gov.uk" target="_blank">harry.williams@brighton-hove.gov.uk</a></p><h2>About the role</h2><p>As Senior Programme Manager, you will help tackle some of the city’s most complex challenges, including homelessness, rough sleeping, and the rising cost of temporary accommodation. Directly you will:</p><ul><li>Lead a portfolio of high-impact programmes focused on service transformation and financial sustainability.</li><li>Drive governance, risk management, and benefits realisation across multiple projects.</li><li>Champion creativity and innovation by fostering a culture of continuous improvement, encouraging new ideas, and applying fresh approaches</li></ul><p>You’ll bring strategic insight, strong programme delivery expertise, and a commitment to inclusive leadership. Your ability to engage stakeholders and lead with purpose will be key to achieving savings and improving outcomes for residents.</p><h3><strong>Why Work for Brighton &amp; Hove City Council?</strong></h3><p>Working for Brighton &amp; Hove City Council means joining a forward-thinking organisation committed to learning, collaboration, and innovation. As part of our Learning Organisation, you’ll help embed a culture where people feel connected, confident, and empowered to make a difference. Guided by our five pillars – Be Connected, Be Confident, Be Innovative &amp; Creative, Be Diverse &amp; Inclusive, and Be Healthy &amp; Psychologically Safe – we create an environment where teams thrive, adapt to change, and deliver outstanding outcomes for residents.</p><p><strong>About Brighton &amp; Hove</strong></p><p>Brighton &amp; Hove is a vibrant, diverse city on England’s south coast, known for its stunning seafront, historic architecture, and creative energy. Nestled between the South Downs National Park and the English Channel, the city offers a unique blend of urban living and natural beauty. Excellent transport links connect Brighton &amp; Hove to London and the wider region, making it an attractive place to live and work. The city is proud of its strong sense of community, cultural heritage, and commitment to sustainability.</p><p>Brighton &amp; Hove was recently rated by <em>Time Out</em> as one of the <strong>top 10 best cities in the world</strong>, celebrated for its culture, inclusivity, and quality of life—making it an inspiring place to build your career.</p><p><strong>Our benefits include:</strong></p><ul><li>Flexible working arrangements, including hybrid options.</li><li>Generous annual leave and pension scheme.</li><li>Access to learning and development opportunities to support your career growth.</li><li>Employee wellbeing initiatives and support services.</li></ul><p>Staff discounts and benefits through our employee rewards programme.</p><p>Please read our <a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/how-apply-job-council" target="_blank">Apply for a job at the council</a> pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.</p><p>As part of your application, you will need to upload your CV and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/cv-guidance" target="_blank">CV guidance (brighton-hove.gov.uk)</a> and (<a href="https://www.brighton-hove.gov.uk/jobs/open-vacancies-and-how-apply-brighton-hove-city-council/supporting-your-job-application/shortlisting-questions-guidance" target="_blank">Shortlisting guidance (brighton-hove.gov.uk)</a> as this gives important advice which will increase your chance of success in the shortlisting process.</p><h2>Additional information</h2><p>Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.</p><p>For more information about our values and the benefits of working at the council, visit <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us" target="_blank">Why work for us&nbsp;</a></p><h2>Company information</h2><p><strong>Encouraging a diverse workforce</strong></p><p>Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton &amp; Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.</p><p>Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our <a href="https://www.brighton-hove.gov.uk/fair-and-inclusive" target="_blank">fair and inclusive</a> actions, our <a href="https://www.brighton-hove.gov.uk/becoming-anti-racist-city" target="_blank">anti-racism strategy</a> and the work we are doing to <a href="https://www.brighton-hove.gov.uk/jobs/why-work-us/how-we-create-fair-and-inclusive-workplace" target="_blank">encourage a diverse workforce (brighton-hove.gov.uk).</a></p>

Senior Programme Manager

<p>An exciting opportunity has arisen within <strong>Tunbridge Wells Borough Council’s Housing Options Service</strong> for a <strong>Landlord Liaison Officer</strong>.</p><p>This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.</p><p><strong>Our Vision</strong></p><p>We aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.</p><p><strong>About the Role</strong></p><p>As a Landlord Liaison Officer, you will:</p><ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul><p><strong>Desirable qualifications include:</strong></p><ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4><strong>What We Offer</strong></h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul><p>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.</p>





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Tunbridge Wells Borough Council

Landlord Liaison Officer

<h4>About the role</h4><h4>Role Summary</h4><p>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. </p><p>Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.</p><h4>Salary:</h4><h4>Hours of Work:</h4><p>42.5</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.</p><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.</p><h4>Meet your Manager</h4><p>Kevin Jacobs, Voids Supervisor</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>•Operating a clearance vehicle, loading and unloading of material<br>•Removing contents from void addresses and tipping this at the waste management site<br>•Performing cleaning duties on a void property, to assist the management team<br>•Recording and submitting accurate data using relevant business systems electronic devices<br>•Affording excellent customer service to client representatives<br>•Arranging purchase of materials required to deliver the works in a planned and efficient manner<br>•Comply with safeguarding policy and H&amp;S standards at all times<br>•Operating within the company’s occupational road risk policies and procedures</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Full UK driving licence </p><h4>Key Skills &amp; Competencies</h4><p>•Previous experience in a similar role - Essential<br>•Social Housing experience - Desirable<br>•Previous experience in Voids or Property repairs/maintenance - Desirable</p><h4>Behaviours</h4><p>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools<br>•You may be required to work at height or uneven ground<br>•You must also be able to work within a confined space, without restriction</p><h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 5 December 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





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Voids Clearance Driver/Labourer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0413/Housing_Options_Officer_-_April_2025.docx" target="_blank">Housing_Options_Officer_-_April_2025</a></li>
</ul>

<p>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.</p>



<p><strong>Fixed Term Contract until 31 March 2027</strong></p>
<p>We’re committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community.</p>
<p>The Housing Options and Support team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help single rough sleepers and sofa surfers to find a new home.</p>
<p>As a Housing Options Officer, you’ll work with individuals across the District who are facing housing difficulties or at risk of homelessness. Your work will have a direct and lasting impact, preventing crises, supporting vulnerable residents, and helping people find stability and independence.</p>
<p><strong>Everything you need to know</strong></p>
<p>This is a rewarding and varied opportunity for a customer-focused housing professional. Based at our Sevenoaks offices, you’ll work as part of a dedicated and supportive team, offering proactive housing advice and practical solutions to prevent homelessness.</p>
<p>You’ll ensure that the Council meets its statutory duties under the <strong>Housing Act 1996</strong>, <strong>Homelessness Act 2002</strong>, and <strong>Homelessness Reduction Act 2017</strong>, while also delivering compassionate, person-centred support.</p>
<p><strong>What you’ll be doing</strong></p>
<ul>
<li>Providing advice and support to customers at risk of homelessness or facing eviction, helping to prevent homelessness wherever possible.</li>
<li>Assessing housing needs and creating <strong>Personalised Housing Plans</strong> in line with the Homelessness Reduction Act 2017.</li>
<li>Investigating homelessness applications and making decisions in accordance with housing legislation.</li>
<li>Working with private landlords and tenants through the <strong>Sevenoaks Landlords Hub</strong>, securing and maintaining quality private rented housing.</li>
<li>Placing individuals in emergency and temporary accommodation, ensuring suitable placements and follow-up support.</li>
<li>Building effective relationships with internal teams (Council Tax, Private Sector Housing, Benefits) and external partners such as housing associations, voluntary organisations and statutory services.</li>
<li>Supporting housing-related projects and initiatives across the District.</li>
<li>Participating in the Housing Options and Support <strong>Out of Hours Service</strong> on a rota basis (with a salary supplement).</li>
</ul>
<p><strong>What you’ll bring to the role</strong></p>
<ul>
<li>In-depth knowledge of housing legislation, particularly the <strong>Homelessness Reduction Act 2017</strong> and <strong>Part VII of the Housing Act 1996</strong>.</li>
<li>Experience in homelessness prevention, housing advice, or a related area.</li>
<li>Excellent verbal and written communication skills, with the ability to handle complex and sensitive situations calmly and professionally.</li>
<li>Strong organisational skills, with the ability to manage a varied caseload under pressure.</li>
<li>Negotiation and influencing skills to achieve positive outcomes for customers.</li>
<li>Competent IT skills, with experience using Microsoft Office and housing case management systems.</li>
<li>A proactive, flexible and team-focused approach to work.</li>
</ul>
<p><strong>Why work with us?</strong></p>
<p>We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported to make decisions, take initiative, and grow your career in housing.</p>
<p><strong>What’s in it for you?</strong></p>
<p>You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.</p>
<p>We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.</p>
<p>Other benefits include:</p>
<ul>
<li>Enhanced annual leave of 28 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
<p><strong>Want to find out more?</strong></p>
<p>For&nbsp;an&nbsp;informal&nbsp;discussion&nbsp;about&nbsp;this&nbsp;role,&nbsp;please&nbsp;contact<strong>&nbsp;Stephen Tring</strong>, Housing Options and Solutions Manager, on +441732227184 or <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a></p>
<p><strong>Closing date:&nbsp;</strong> Sunday 30th November</p>
<p><strong>Interviews: </strong>Tuesday 16th December</p>

Housing Options Officer

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><p>***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***</p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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9 Housing Jobs in Haywards Heath, UK