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You will be the key point of contact for residents, providing support and guidance on a wide range of housing-related concerns, both in the office and directly in residents' homes.\nYou will manage a dedicated patch of properties, working closely with residents to resolve complaints of anti-social behaviour, ensuring we maintain a safe and respectful environment for everyone. You will investigate issues in line with service standards, enforce tenancy conditions, and consult with the Community Safety Manager to provide effective solutions that prioritize the needs and wellbeing of our residents.\nYour role will also include offering advice and guidance, acting in the best interests of Lancaster City Council and ensuring our residents feel heard, valued, and supported throughout the process. Collaboration with your colleagues is key, and you will share your knowledge and expertise to deliver a seamless and comprehensive service that puts the customer first.\nTo succeed in this role, you will need to have a strong understanding of national housing issues, excellent communication skills, and a proactive approach to problem-solving. You will be comfortable working independently and as part of a team, with a flexible attitude to your work. Being computer literate, with experience in Microsoft Office, and having good organizational skills will also be essential. Previous experience in a customer-focused environment is crucial, and experience in ASB or social housing is an added advantage.\nThis post is permanent. The hours of work for this position are 37 hours per week, working Monday to Friday. 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Housing job vacancies in Lancaster

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2
Housing job vacancies in Lancaster

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Community Safety Officer

Lancaster City Council

£30,060 - £35,235 per annum

Lancaster Town Hall (On-Site)

Posted 12 days ago

Asset and Compliance Manager

Lancaster City Council

£52,805 to £57,058 per annum

Lancaster Town Hall (On-Site)

Posted 30+ days ago

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2 Housing job vacancies in Lancaster

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Community Safety Officer

Asset and Compliance Manager

2
Housing job vacancies in Lancaster