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Job Description Salary: £32,490 - £36,870 per annum Grade D Permanent Contract 37 Hours per Week The Housing Assets, Repairs &amp; Compliance Team are seeking an exceptional individual to join us as Contract Support Officer. The team manage a range of contracts relating to housing repairs and maintenance including gas servicing, electrical testing, door entry, fire safety and disabled adaptations.As a Contract Support Officer, you will have the opportunity to help shape the service as we continue to strive to ensure that our housing stock is in good condition and is compliant with the required regulations. You will be supporting the Contract Managers with a range of tasks relating to responsive repairs, planned maintenance and servicing for our housing stock.&nbsp;You will need to be flexible and adaptable, with the ability to multi-task and a keen eye for detail. You will also need to be able to demonstrate working individually and as part of a team with excellent time management to ensure that key tasks are managed effectively. You will be expected to swiftly build working relationships with our partnering contractors with a view to ensuring that tasks are actioned seamlessly and accurately.Main duties will include:<ul> <li>Monitoring all tasks related to servicing across various contracts, including gas servicing and electrical testing, to ensure that our properties remain compliant. This will include contact with residents and collaboration with our partnering contractors.</li> <li>Taking the lead on all administrative tasks within disabled adaptations, ensuring agreed works orders are swiftly raised and monitored through to completion.</li> <li>Attendance to contractual governance meetings where required.</li> <li>Responding to residents queries in relation to repairs and planned maintenance.</li></ul>If you wish to discuss the role further please call Dave Seman on 07849 311779. A DBS Check is not required for this role. &nbsp; Advert Closing Date <ul> <li>Redeployment Only:&nbsp;17th July 2025</li> <li>Internal &amp; External:&nbsp;3rd August 2025&nbsp;</li> </ul> Interview Date:&nbsp;To Be Confirmed To view the Job Profile and Person Specification please follow the link below: <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EZ1QOTLA5-ROn8FYTVVBnbwBX90MtI3vHXn92KxhmtrJPw?e=Ao3WQj" target="_blank">Download Job Profile (PDF Document)</a>About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Contract Support Officer

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&nbsp;Location: 5 Pancras Square / Hybrid&nbsp; Salary: £160-200k p.a.&nbsp; Closing date: Sunday 31st August 2025 at 23:59 To apply for the Executive Director for Homes and Communities role please visit &nbsp;<a href="https://execroles.penna.com/" target="_blank">https://execroles.penna.com/</a> For a confidential discussion about the role, please contact our retained consultants at Penna: Ali Tasker on 07514 728114 or&nbsp;<a href="mailto:ali.tasker@penna.com" target="_blank">ali.tasker@penna.com</a> James Miller on 07701 233159 or&nbsp;<a href="mailto:james.miller@penna.com" target="_blank">james.miller@penna.com</a> Dawar Hashmi on 07513 706265 or&nbsp;<a href="mailto:dawar.hashmi@penna.com" target="_blank">dawar.hashmi@penna.com</a> At Camden, we don’t just deliver services — we work alongside communities to challenge injustice and drive real social change. Our shared vision, We Make Camden, aims to create a fairer, more inclusive borough where everyone has a voice and where power is shared.&nbsp; We’re seeking an inspiring Executive Director for Homes and Communities to lead one of the country’s most ambitious housing portfolios and drive meaningful cultural transformation. This newly created senior leadership role reflects our commitment to putting communities, relationships and lived experience at the heart of everything we do.&nbsp; Housing in Camden is more than bricks and mortar - it’s about connection, identity and safety. Yet, we face urgent challenges: rising housing demand, increasing homelessness, ageing stock and a rapidly evolving regulatory landscape. You will lead Camden’s strategic response, shaping how we deliver housing services and support residents through integrated welfare, debt, homelessness prevention and financial resilience initiatives.&nbsp; You’ll provide leadership for landlord services managing over 30,000 homes, ensure compliance with new regulatory standards and drive long-term investment in housing stock, public spaces, and infrastructure with sustainability, equity and accountability at the core.&nbsp; We want a leader with proven success in delivering change at scale within complex systems who is deeply committed to people, purpose and cultural transformation. You’ll bring expertise in housing and property, alongside empathy, collaboration, and authenticity. You’ll lead with courage, clarity, and creativity — building trust and enabling lasting, inclusive&nbsp; For more information please visit camdenseniorleadership.co.uk&nbsp;&nbsp; Closing date: Sunday 31st August 2025.

Camden Council

Executive Director, Homes and Communities

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Sheltered Housing Manager (Job ref: 3680) Starting salary:&nbsp;£37,716 Job Level:&nbsp;Level 3 Zone 1 Work Location: 5 Pancras Square, N1C 4AG Hours per week: 36 Contract type:&nbsp;Permanent&nbsp; Closing date:&nbsp;Friday 8^th August 2025 at 23:55 Interviews to be held: W/C 25^th August 2025 Alternative flexible working options available / open to discussion&nbsp; Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.&nbsp; About us&nbsp; In Camden we are committed to working together to make our borough the best place to live, work, study, and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities, and nobody gets left behind.&nbsp;Here’s where you can help decide a better future for us all. We have an exciting opportunity for two enthusiastic and dedicated individuals to join our Sheltered Housing Service. The role Working in a team of sheltered housing managers to deliver first-class customer service and comprehensive support and enhanced housing management services to tenants. You will take frontline and personal responsibility to enable tenants to continue to live independently in their own homes, resolving high-level escalations and complaints whilst liaising with other services and agencies.&nbsp; You will work effectively with tenants and service partners to drive service improvements, working across designated sheltered housing schemes as well as managing a range of complex cases including hoarding, fire risks and anti-social behaviour. Alongside this, you will act as a premises manager and carry out health and safety checks to maintain the integrity of the building and safety of people within the blocks. You will work closely with the estate management team to provide an enhanced housing management service to sheltered housing tenants. About you The successful candidate will have a proven track record of working with vulnerable older people in a service environment, being familiar with designing tenants profile and support plans, as well as delivering outcomes on relevant housing-related support solutions.&nbsp; You will demonstrate excellent customer service care skills, with the ability to effectively communicate with a wide range of audiences and deal with complaints tactfully. You will also have good IT skills, being able to prioritise your workload and meet deadlines. The desirable candidate will have a National Certificate in Housing (Supported Housing) and working knowledge of welfare benefits, with the ability to think of innovative solutions to maximise tenants’ incomes.&nbsp; This post will require an Enhanced DBS check. To find out more about what it is like to work at Camden, meet some of our People by clicking&nbsp;HERE Working for Camden We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk. At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click&nbsp;HERE to&nbsp;see full details of our benefits. Additional information&nbsp; To view the Job Profile, please&nbsp;CLICK HERE To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our&nbsp;recruitment website Asking for Adjustments&nbsp; Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Sheltered Housing Manager

Job DescriptionOrganisation: London Borough of Waltham ForestSalary:&nbsp;PO6 £52,584 - £55,620Contract Type: Full time Permanent &nbsp;Working hours per week:&nbsp;36&nbsp;Application Deadline: 07/08/2025Proposed Interview Date(s):&nbsp;TBC &nbsp;Reference: 1493About Us:&nbsp;Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp;We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp;London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp;About the role:&nbsp;If you have the passion, creativity and tenacity to make a real difference in people’s lives we would love to hear from you.&nbsp;We’re&nbsp;looking for a confident and motivational team leader, who is proactive, adaptable and can create an encouraging working culture focused on getting positive outcomes for our residents.&nbsp;Your record of providing excellent outcomes for residents will be backed by a strong knowledge and understanding of homelessness legislation, and the practical day to day challenges that come with leading a Housing Options Service.&nbsp;As an experienced manager, you’ll&nbsp;understand how to manage a team working under pressure whilst delivering a first class service.&nbsp;<a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role%20Profile%201493.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;&nbsp;</a>Key Responsibilities:&nbsp;To strategically manage, develop and co-ordinate a team of Officers providing a full casework service for residents in housing need. Preventing homelessness wherever possible and carrying out timely and robust accommodation needs and homelessness assessments where necessary, ensuring that the service meets all legislative requirements.&nbsp;To act as the service’s lead Manager on special projects relating to homelessness prevention and/or the assessment and application of the council’s duties under the homelessness legislation.&nbsp;The role is about developing and improving the Prevention and Assessment Service and our relationship with residents, assessing our service delivery from the resident’s perspective and identifying areas for improvement.&nbsp;Qualifications and Requirements:&nbsp;Educated to degree standard or equivalent &nbsp;Terms and conditions:&nbsp;Satisfactory employment referencesSatisfactory declaration of interest;&nbsp;Satisfactory DBS check;&nbsp;This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990.&nbsp;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.&nbsp;How to Apply:&nbsp;Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp;&nbsp;We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp;Equal Opportunity Employer:&nbsp;Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp;To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp;We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp;For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp;Contact Information:&nbsp;If you have any questions about this vacancy or the application process, please contact Sharron Stewart (<a href="mailto:sharron.stewart@walthamforest.gov.uk" target="_blank">sharron.stewart@walthamforest.gov.uk</a>) or Gbemi Tinubu-Pratt (<a href="mailto:gbemi.tinubu-pratt@walthamforest.gov.uk" target="_blank">gbemi.tinubu-pratt@walthamforest.gov.uk</a>). &nbsp;If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp;The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method.&nbsp;Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





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London Borough Of Waltham Forest

Housing Options & Assessment Manager

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/9517/Housing_Advice_Officer_JD.doc" target="_blank">Housing_Advice_Officer_JD</a></li>
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Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



We’re committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community.
Our Housing Options and Solutions team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help people stay in their homes or find new ones.
Working as a Housing Advice Officer, you’ll be part of a highly motivated team supporting individuals and families across the District who are facing housing difficulties or homelessness. Your work will have a direct impact on improving lives and preventing crises before they happen.
Everything you need to know:
This is a dynamic and rewarding opportunity for a customer-focused housing professional. Based at our Sevenoaks office, you’ll support vulnerable residents, work closely with landlords and partners, and ensure legal duties are met under the Homelessness Reduction Act 2017 and Housing Act 1996.
You’ll be appointed at Band D (£34,072 – £36,830) with benefits including a generous local government pension, flexible working arrangements (including hybrid working), and access to a range of health and wellbeing support.
What you will be doing:
<ul>
<li>Providing advice and assistance to customers at risk of homelessness or facing eviction.</li>
<li>Carrying out assessments, creating Personal Housing Plans, and supporting people to achieve long term housing solutions.</li>
<li>Working closely with private landlords and tenants through our Sevenoaks Landlords Hub, helping to secure and maintain quality private rented housing.</li>
<li>Placing individuals and families in emergency and temporary accommodation where needed.</li>
<li>Liaising with internal teams (eg Council Tax, Housing Standards, Benefits) and external partners (e.g. housing associations, voluntary services) to ensure joined-up support.</li>
<li>Handling complex enquiries with empathy and professionalism, both in person and over the phone.</li>
<li>Participating in our out-of-hours service on a rota basis (with a salary supplement).</li>
</ul>
What you will bring to the role:
<ul>
<li>Knowledge of housing legislation, especially the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996.</li>
<li>Experience working in a housing or homelessness prevention setting.</li>
<li>Excellent communication and negotiation skills.</li>
<li>A calm and organised approach to managing sensitive and complex situations.</li>
<li>Strong IT and record-keeping skills.</li>
<li>A full UK driving licence and access to your own vehicle.</li>
<li>A positive, flexible and team-focused attitude.</li>
</ul>
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported to make decisions, take initiative, and grow your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 28 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Want to find out more?
For an informal discussion about this role, please contactStephen Tring, Housing Options and Solutions Manager, on 01732 227184.
Closing date:&nbsp; &nbsp;10 August 2025
Interview date:&nbsp; Week commencing 18 August 2025

Housing Advice Officer

Job Title: Senior Technical Officer Starting Salary: £46,731 progressing to £51,802 per annum – pay award pending Hours: 37 Location: Stevenage with Countywide travel Contract Type: Permanent Directorate: Adult Care Services<h4>About the team</h4>This is an exciting opportunity to join Hertfordshire Home Improvement Agency (HHIA) in our fast-paced DFG adaptations and income generating service. We are looking for Senior Technical Officer who is highly motivated, enthusiastic, and organised person, who can ensure consistent high levels of managerial support. You will join a friendly, dedicated and inclusive support team.The Hertfordshire Home Improvement Agency (HHIA) is part of an innovative amalgamation of resources from six districts coming together to provide a service that supports the independence of local residents. The aim of the HHIA is to create a better living experience through adaptation for residents of Hertfordshire. The HHIA can deliver this through a government grant known as the Disabled Facilities Grant.The Disabled Facilities Grant (DFG), which is means tested, helps to pay for essential home adaptations such as Level Access showers, stairlifts, ramps or to make other changes to the home to enable disabled children and adults to lead more independent lives.<h4>About the role</h4><ul><li>The Senior Technical officer would draw up plans, assess costs and draw up schemes of works for adaptations, produce tender documentation and support planning applications.</li><li>To monitor and supervise complex works while on site, liaising directly with building contractor when necessary and acts as the departmental emergency contact in relation to all works.</li><li>To undertake complex or sensitive technical work in line with Technical Officer role, but for which a higher level of authority/experience is required. For example; where the client has a complex disability.</li><li>Evaluate and sign off practical completion of works, agree defects list and remedial work, check quality and ensure that the site is left clean and tidy.</li><li>Liaise with the customer to ensure their satisfaction with the work before formally certifying completion.</li><li>To ensure all paperwork and records are kept up to date and are accurate in accordance with CDM and any other regulatory or statutory requirements</li><li>Ability to work collaboratively with OT, health and casework officers from across the council and other services.</li><li>Ensure projects deliver to agreed quality standards, timescales and budgets and programmes deliver benefits against targets.</li><li>Work with district HHIA Partnership, Housing associations, OTs to achieve required outcomes.</li><li>Ensure all systems operate smoothly and align with our quality standards.</li></ul> Every week is different and an opportunity to learn. Our team is involved in a hugely diverse set of services and initiatives, with opportunities to build new relationships and understand the important services we deliver to residents of Hertfordshire. The challenges are many, the reward of client being independent in their own homes through adaptations for the people that we support and seeing the changes that come from that make the efforts worthwhile.<h4>About you</h4>Essential Criteria<ul><li>Building, surveying or construction related qualification</li><li>Full UK Driving Licence</li><li>Experience of using CAD or other similar software</li><li>Experience of overseeing contractors on site</li><li>Experience of tender documents and costings</li><li>Experience of producing technical specifications and preparing contract documentation</li></ul>Desirable:<ul><li>Understanding of Disabled Facilities Grant</li><li>Member of a construction related professional body</li></ul>We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.This job role is within the Technical Services, level TEC12 job profile. Please locate this via:Job profiles: Technical servicesTo hear more about this opportunity please contact <a href="mailto:sabrina.kelly@hertfordshire.gov.uk" target="_blank">sabrina.kelly@hertfordshire.gov.uk</a> for an informal discussion about the role.Interview Date: TBCBenefits of working for us<h4>How to apply</h4>As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences. <h4>Additional information</h4>Disability Confident We are proud to be a&nbsp;Disability Confident employer&nbsp;and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.Safeguarding This role has been identified as requiring a Disclosure &amp; Barring Service (DBS) check.Driving required You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.English Fluency The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).&nbsp;Further information about the legal requirement can be found here.





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Hertfordshire County Council

Senior Technical Officer

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Income Recovery Officer Salary: £34,107 Hours: Full time (35) Location: Hemel HempsteadWe're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices.Key Responsibilities:<ul>
<li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li>
<li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li>
<li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li>
<li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li>
<li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li>
<li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li>
</ul>Experience and Qualifications Required:<ul>
<li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li>
<li>Educated to GCSE level with a grade C or above in English and Maths.</li>
<li>Proficient in using computer systems, including spreadsheets and various software packages.</li>
<li>Knowledge and understanding of Housing and Welfare benefits.</li>
<li>Previous experience engaging with customers or service users.</li>
</ul>Why Join Us?Competitive Salary: £34,107Generous Leave: 33 days of annual leave including Bank Holidays (pro rata).Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts.Career Development: Access to training and development opportunities.Wellbeing Support: Health and wellbeing services.Fitness Facilities: Free access to our on-site gym.About Us:Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer.

Hightown Housing Association

Income Recovery Officer

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About usIn Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. ​We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful.Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all.Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice.Our C-Change approach: Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out “6 Cs” for our work with children, young people their parents and carers, and each other.About the roleOver the last two years we have seen over 3000 asylum seekers and refugees move into the borough. The team created to support these sanctuary seekers is called the Resettlement &amp; Migration team (RMT), we are looking to recruit a Housing Officer to join the team.The team offer wrap around support to all sanctuary seekers in Tower Hamlets including Ukrainian and Afghan refugees and asylum seekers and receive government grants to do so. The Resettlement &amp; Migration Team lead by example, challenging discrimination, racism and inequality through an inclusive, informed and empowering approach for all residents. This role will serve those who are at risk of homelessness, looking to reduce rough sleeping and ending destitution. The role will aid the integration of sanctuary seekers, build social cohesion in our communities and share best practice with other local authorities.The Housing Officer will be required:1.&nbsp;&nbsp;&nbsp;To work with and support refugees and those with potential refugee status living in Home Office accommodation, sponsorship placements or making their own arrangements.2.&nbsp;&nbsp;&nbsp;To work with NASS providers such as Clearsprings and their subcontractors.3.&nbsp;&nbsp;&nbsp;Welcome Afghan refugees to LAHF properties procured by the LA4.&nbsp;&nbsp;&nbsp;To arrange, host and manage events and workshops with sanctuary seekers. Facilitate and deliver the workshop so that they can understand their housing options, utilising internal and external stakeholders to assist in delivering relevant information.5.&nbsp;&nbsp;&nbsp;Produce information sheets and guidance document that can be shared with the community.6.&nbsp;&nbsp;&nbsp;To support sanctuary seekers to source independent sustainable accommodation in or out of the borough and make referrals to homeless options that the LA have a duty to support.7.&nbsp;&nbsp;&nbsp;Supporting the Resettlement &amp; Migration team to achieve their integration objectives. The role will be office and community based at the Town Hall in Whitechapel, Children and Family Centres or at NASS accommodation.&nbsp;The role is for a fixed term contract for 12 months. About you·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will have the ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and differing customer needs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The ability to work across boundaries in partnership with all housing sectors and partner agencies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The ability to negotiate both with homeless people and on their behalf to broker housing solutions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent IT skills, with the ability to use a range of databases and MS Word and EXCEL to produce a wide range of letters and documents and MS Outlook to process the full range of email and diary functions.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To have an understanding of welfare benefits and have a level of numeracy sufficient to give basic money and housing advice using available toolsRequirementsFor further information regarding the role, please contact Nicola Mutale, Asylum Seeker &amp; Refugee Coordinator:&nbsp;<a href="mailto:nicola.mutale@towerhamlets.gov.uk" target="_blank">nicola.mutale@towerhamlets.gov.uk</a>How to applyThis post is open to candidates to apply directly – No referrals from agencies will be accepted.Please fully complete the online application form via our recruitment portal Alvius. We will not consider applications which do not do this. Interviews will take place on 11th, 12th and 13th August 2025. Please hold these dates. Additional DetailsTower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.&nbsp;We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.&nbsp;

London Borough of Tower Hamlets

Resettlement & Migration Team - Housing Officer

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Permanent Ref: H7317 &nbsp;An exciting opportunity has arisen for an experienced and enthusiastic individual to join the Private Sector Housing Team. Our Private Sector Housing Team regulates unsafe housing within the borough including fire safety in high, medium and low-rise buildings and a reactive service to complaints with a view to rolling out proactive based working projects wherever possible.&nbsp; You will be a motivated and proactive individual who will take responsibility for ensuring high standards, leading a team of 6 officers to regulate the private rented sector in Dacorum.&nbsp; The team is also responsible for delivering HMO licensing under the national mandatory scheme as well as providing sound advice to landlords, tenants and partner agencies.&nbsp; The posts present an ideal opportunity for an individual who already has in-depth experience and knowledge of the regulation of the private sector and are perhaps looking to progress their careers into management. You will need to have the relevant level of qualification and experience in one or more of the service-specific subject areas, including a sound knowledge of regulatory requirements and enforcement.&nbsp; You will act as advisor to the Assistant Director, Head of Service, Manager and senior management on the allocated service. You will work in collaboration with other services and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the Council’s aims and objectives. Applicants must have a driving licence that is valid in the UK. A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s): TBC

34 Housing Jobs in London Borough of Tower Hamlets, UK