field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0413/Housing_Options_Officer_-_April_2025.docx" target="_blank">Housing_Options_Officer_-_April_2025</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Fixed Term Contract until 31 March 2027
We’re committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community.
The Housing Options and Support team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help single rough sleepers and sofa surfers to find a new home.
As a Housing Options Officer, you’ll work with individuals across the District who are facing housing difficulties or at risk of homelessness. Your work will have a direct and lasting impact, preventing crises, supporting vulnerable residents, and helping people find stability and independence.
Everything you need to know
This is a rewarding and varied opportunity for a customer-focused housing professional. Based at our Sevenoaks offices, you’ll work as part of a dedicated and supportive team, offering proactive housing advice and practical solutions to prevent homelessness.
You’ll ensure that the Council meets its statutory duties under the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017, while also delivering compassionate, person-centred support.
What you’ll be doing
<ul>
<li>Providing advice and support to customers at risk of homelessness or facing eviction, helping to prevent homelessness wherever possible.</li>
<li>Assessing housing needs and creating Personalised Housing Plans in line with the Homelessness Reduction Act 2017.</li>
<li>Investigating homelessness applications and making decisions in accordance with housing legislation.</li>
<li>Working with private landlords and tenants through the Sevenoaks Landlords Hub, securing and maintaining quality private rented housing.</li>
<li>Placing individuals in emergency and temporary accommodation, ensuring suitable placements and follow-up support.</li>
<li>Building effective relationships with internal teams (Council Tax, Private Sector Housing, Benefits) and external partners such as housing associations, voluntary organisations and statutory services.</li>
<li>Supporting housing-related projects and initiatives across the District.</li>
<li>Participating in the Housing Options and Support Out of Hours Service on a rota basis (with a salary supplement).</li>
</ul>
What you’ll bring to the role
<ul>
<li>In-depth knowledge of housing legislation, particularly the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996.</li>
<li>Experience in homelessness prevention, housing advice, or a related area.</li>
<li>Excellent verbal and written communication skills, with the ability to handle complex and sensitive situations calmly and professionally.</li>
<li>Strong organisational skills, with the ability to manage a varied caseload under pressure.</li>
<li>Negotiation and influencing skills to achieve positive outcomes for customers.</li>
<li>Competent IT skills, with experience using Microsoft Office and housing case management systems.</li>
<li>A proactive, flexible and team-focused approach to work.</li>
</ul>
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported to make decisions, take initiative, and grow your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 28 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Want to find out more?
For&nbsp;an&nbsp;informal&nbsp;discussion&nbsp;about&nbsp;this&nbsp;role,&nbsp;please&nbsp;contact&nbsp;Stephen Tring, Housing Options and Solutions Manager, on +441732227184 or <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a>
Closing date:&nbsp; Sunday 30th November
Interviews: Tuesday 16th December

Housing Options Officer

<h4>About the role</h4><h4>Role Summary</h4>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.<h4>Salary:</h4><h4>Hours of Work:</h4>42.5<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>Kevin Jacobs, Voids Supervisor<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>•Operating a clearance vehicle, loading and unloading of material •Removing contents from void addresses and tipping this at the waste management site •Performing cleaning duties on a void property, to assist the management team •Recording and submitting accurate data using relevant business systems electronic devices •Affording excellent customer service to client representatives •Arranging purchase of materials required to deliver the works in a planned and efficient manner •Comply with safeguarding policy and H&amp;S standards at all times •Operating within the company’s occupational road risk policies and procedures<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4>•Full UK driving licence <h4>Key Skills &amp; Competencies</h4>•Previous experience in a similar role - Essential •Social Housing experience - Desirable •Previous experience in Voids or Property repairs/maintenance - Desirable<h4>Behaviours</h4>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools •You may be required to work at height or uneven ground •You must also be able to work within a confined space, without restriction<h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>21 days annual leave plus bank holidays and your birthday off (30 days total)</li><li>Pay review every year</li><li>26 weeks full pay maternity leave</li><li>8 weeks full pay paternity leave</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Personal accident insurance</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 21 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Voids Clearance Driver/Labourer

This opportunity is currently being offered on a fixed term contract basis of 12 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application).We are seeking an Income &amp; Arrears Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. The primary purpose of this role is to develop and maintain effective relationships with tenants within a defined geographical area, encouraging their cooperation in paying their rent and preventing arrears. The postholder will monitor rent accounts in detail, taking appropriate actions in line with the Council’s income collection policy and procedures. The role also involves working collaboratively with other agencies and services to provide support and ensure residents receive the assistance they need. The postholder will use initiative and judgement to engage residents through various methods such as calls, emails and home visits. The role includes representing the Council in court for tenancy breaches due to rent arrears and liaising with relevant agencies during eviction processes. Additionally, the postholder will signpost tenants to support services, conduct tenancy audits to confirm occupancy and identify fraud, and contribute to community engagement initiatives.Liaise with stakeholders in a way that promotes the One Medway Council Plan and embeds our values and behaviours.Accountabilities and outcomes: • Manage a patch in a defined geographical area, developing effective working relationships with residents to ensure that rent accounts are successfully managed. Ensure that questions, queries and concerns are responded to in a timely manner, offering advice and assistance.• Monitor individual rent accounts regularly and take action to prevent and address arrears in accordance with Council policies.• Build effective working relationships with internal and external stakeholders, notifying agencies of pending evictions and coordinating with bailiffs, police and social services when necessary • Address complex income issues, resolving discrepancies and implementing remedies that align with organisational goals and resident needs. Medway Council Job Profile • Prepare and submit court applications for tenancy breaches and present the Council in court proceedings. • Maintain accurate records of resident interactions, agreements and issues on the Council’s IT systems and raise Customer Relationship Management (CRM) cases accurately. • Carry out regular tenancy audits to capture resident information, record vulnerabilities and identify cases of tenancy fraud. • Participate in team tasks, including targeted rent campaigns, data collection exercises, and resident involvement activities. At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.The post requires a standard DBSIf you would like to have an informal discussion with the recruiting manager, please call either Soji Adenowo - 01634 333515 or Julie Fulgence - 01634 333585Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Medway Council

This is Medway

Income and Arrears Officer

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Planned and Capital Works Manager</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £53,460 - £58,506 per annum (SCP 42 - 46)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:YesPlanned and Capital Works ManagerFull Time - 37 hours per weekGrade 10 - SCP Range £53,460 - £58,506 pa Closing Date: Tuesday 11th November 2025Castle Point Borough Council are keen to appoint a Planned and Capital Works Manager to work in the Housing Services Directorate, to lead and inspire a team to deliver a resident focused, data led, performance driven service. Working as part of team to manage the planned and capital work streams, building and delivering an asset management plan. To ensure that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.*Please note that this role will be based in the council offices and will require regular travel to sites in the borough*Key Skills and abilities<ul><li>Leadership and management skills</li><li>Experience in a customer focused environment &amp; working effectively in a collaborative environment</li><li>Ability to produce and deliver a planned program based on asset data, ensuring budgets, costings and work streams are identified and delivered.</li><li>Ability to continuously improve services and identify innovative solutions</li><li>Contract management experience in a capital or planned work streams.</li><li>Demonstratable knowledge of building construction, housing repairs, with a solid understanding of construction principles and practices.</li><li>In-depth knowledge of construction and maintenance within a Social Housing environment, understanding the unique challenges and requirements.</li><li>You will have experience of handling complaints and ensuring that a culture of continuous improvement is imbedded with the team that you lead</li><li>General understanding of key compliance areas within housing, such as Asbestos, Gas Safety, Electrical Safety, Fire Safety, Water Hygiene, or Lift Safety, and a willingness to develop knowledge further.</li><li>You will have an understanding of the legislation as it relates to the statutory housing functions and have experience of working in the rented property sector.</li><li>Familiarity with contractor performance monitoring, KPIs, and remedial tracking processes</li><li>You will have knowledge and experience of the Section 20 leaseholder process, to manage leasehold tenancies that are affected by repair works.</li></ul>Experience <ul><li>Significant experience in a similar role within Local government or other social housing provider is essential.</li><li>Demonstratable knowledge and experience of all relevant consumer standards, in relation to social housing capital and planned workstreams, compliance regulations and data protection.</li><li>Knowledge and experience of delivering planned and capital works within social housing, including knowledge of the HHSRS and associated hazards and risks within properties</li><li>Knowledge of maintenance of housing buildings, sheltered housing, supported sheltered housing, leaseholder properties and privet sector Landlords.</li><li>Experience of using technology to maintain data systems and information</li><li>Awareness and experience of health and safety principles in delivering and managing planned and capital works within a housing service</li><li>Experience assisting in the delivery of resident-focused services that support health and safety compliance.</li></ul>Qualifications <ul><li>Membership of a professional body e.g. IFE, IFSM, IOSH, RICS, ASCP, CIH – Desirable</li><li>Driving Licence, suitable own transport with business insurance, ability to work from other offices as required.</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li></ul>For an informal discussion regarding this role, please contact Recruiting manager – Steve Colk 01268 882287.The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/656/JD - Planned and Capital Works Manager.pdf">JD - Planned and Capital Works Manager.pdf</a> (173kb)</li></ul>





<ul></ul>

Castle Point Borough Council

Planned and Capital Works Manager

<h4>About the role</h4><h4>Role Summary</h4>To work as part of the Housing Options Team, providing administrative assistance and support to ensure the effective and efficient allocation of housing resources in accordance with customer needs and relevant policy and procedure.<h4>Salary:</h4>£27,900<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 Month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>“I joined TCH in 1998 and have worked in various roles within the Housing Options team before becoming Housing Options Manager. Working in conjunction with so many teams and fantastic people across the business makes TCH a great place to work. Which must be why I stayed so long! Outside of work I enjoy yoga, music, TV, and a good book (but not all at the same time!)“Debbie Green - Housing Options Manager <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Co-ordinate the issuing of and assist residents or their representatives to complete Notice to End Tenancy forms; ensuring the relevant notice period is adhered to. </li><li> Provide guidance to Customer Service Advisors on end of tenancy processes and issues. </li><li> Ensure that the relevant Housing Options Officer, Neighbourhood Housing Manager, and Income Manager are aware that Notice to End Tenancy has been given. </li><li> Request pre-void inspections and timescale for completion or issue pre-void information pack as appropriate. </li><li> Load properties on relevant Housing Management System. Tenant Termination and Lettings (TTL) management system for finance to assess re-let rent. </li><li> Ensure all due to be void properties are recorded on the relevant systems. </li><li> Ensure arrangements are in place for prompt return of keys by liaising with outgoing tenant, next of kin or other representative and other TCH teams as required. </li><li> Ensure returned keys are recorded and distributed to Contractors promptly to minimise void turn-around times. </li><li> Terminate rent accounts on relevant Housing Management System on receipt of keys from tenants. </li><li> Manage the list of void properties due to be void, in void works and ready to let (but not re-let) and ensure status is regularly updated. </li><li> Produce regular and ad hoc reports as required to include void and due to be void properties for the weekly void meeting, temporarily unavailable, out of management and long-term void reports for the Asset Management Group meeting. </li><li> Attending the voids meeting with the Housing Options Manager and co-ordinating through systems and issuing update to the Housing Options Officers, Tenancy Management, Support Officers, and all other relevant parties. </li><li> Liaise with Contractors to ensure TCH are provided with the necessary certification to be able to relet properties; co-ordinate and manage return of keys, issue of paint packs and gas and electrical safety certificates. </li><li> Assist with general telephone enquiries from customers and colleagues related to voids and allocations processes, ensuring a prompt informed response to queries. </li><li> Collate and raise purchase orders on the computerised invoice system for Decoration Packs to be issued to new tenants. </li><li> Inform Decoration Pack providers of changes to authorised personnel and maintain an adequate supply of paint pack literature. </li><li> Maintain details of paint packs issued and liaise with finance to ensure the monthly Decoration invoice is verified, approved and goods receipted, to enable payment to be made promptly. </li><li> Use computerised invoice system to code and approve invoices (including heating, lighting, and council tax) for void properties. </li><li> Apply for class B council tax exemptions where relevant and applicable. </li><li> Manage British Gas portal input when properties become vacant, during the void period and when properties are let. </li><li> Assist the Housing Options Manager to provide feedback on properties that are long term voids for the monthly KPI reports. </li><li> Be responsible for ensuring void management systems are set up and maintained and ensure that end of tenancy and void scanning is kept up to date. </li><li> Issue ‘due to be void’ lists to Voids Contractors, Neighbourhood Housing Managers, Income Managers and Housing Options Team. </li><li> Contribute to the review and development of effective voids management systems and procedures. </li><li> Develop good relations and consult with voids contractors and asset management, to ensure smooth management of the void administration process to keep void times to a minimum. </li></ul><h4>General</h4><ul><li> To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Maths and English GCSEs or equivalent skills/experience. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Working in a customer facing environment with demonstrable customer care skills. </li><li> Providing housing related advice and information (Desirable). </li><li> Processing and recording information accurately in a clear and concise way. </li><li> Ability to store and retrieve data and competent use of Microsoft Office. </li><li> Use of Touchpoint and SharePoint and specialist housing systems e.g. Genero (Desirable). </li><li> Understanding and sensitivity to confidentiality and data protection. </li></ul><h4>Behaviours</h4><ul><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Communication - Able to communicate effectively, clearly and sensitively, verbally and in writing with people having a broad range of roles and capabilities. </li><li> Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. </li><li> Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. </li><li> Relationship Management - The ability to interact and build productive relationships internally and externally. </li><li> Resilience - Demonstrates resilience in pressured and stressful situations. </li><li> Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 12 November 2025<h4>Interview Date:</h4>Wednesday, 19 November 2025<a href="https://prteam.typeform.com/to/lZYXEahr" target="_blank">Apply now</a>





<ul></ul>

Housing Options Administrator

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Temporary Accommodation Management &amp; Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Temporary Accommodation Management and Support Officer

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking an Internal Temporary Accommodation Senior to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Internal Temporary Accommodation Senior 

Are you passionate about making a real difference in people's lives during times of transition and need, this new initiative aimed at transforming the way temporary accommodation is delivered and managed is for you!Medway Council have been acquiring its own temporary accommodation portfolio since 2024 to meet its statutory obligations on Part 7 of the Housing Act 1996 (as amended), as part of our investment and commitment to our One Medway Plan, where we believe everyone should have access to good quality and affordable housing. The use of temporary accommodation has significantly increased over the last few years, with a heavy reliance on nightly paid private sector accommodation where quality, location and access to local amenities can be challenging along with the ever-increasing costs.This is a unique opportunity to help build a service from the ground up, working collaboratively across the Councils Strategic Housing Service and with its partners, to improve outcomes for households in temporary housing. If you're motivated by social impact, thrive in dynamic environments, and want to be part of a team that values innovation, compassion, and accountability — we want to hear from you.We are looking to recruit a brand-new team to focus solely on our new temporary accommodation portfolio, if you feel you have the skills, passion, commitment, empathy and professionalism to help transform lives check out the roles available.If you would like to have an informal discussion with the recruiting manager, please call Dan Hill on 01634 334394.Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Housing services are seeking a Rehousing Accommodation Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





<ul></ul>

Rehousing Accommodation Assistant 

<h4>Housing Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: Permanent Number of Positions: OneDBS Check:EnhancedCastle Point Borough Council - Castle Point, EssexHousing Customer Relations OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: Thursday 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about delivering exceptional customer service and driving continuous improvement in housing services. You will thrive in a dynamic environment where you skills in complaint resolution and stakeholder engagement make a real difference.As our Housing Customer Relations Officer, you’ll lead the complaints and customer relations function within Housing Management Services. You’ll ensure statutory compliance, high-quality service delivery, and use feedback to shape future housing policies and services. You’ll be the key contact for residents, Members, MPs, and external stakeholders, managing complex complaints, Ombudsman enquiries, FOIs, and subject access requests. Your insights will help us improve tenant satisfaction and build sustainable, effective services.Key Responsibilities• Lead and coordinate complaints and casework across housing services• Ensure timely, accurate responses that meet regulatory standards• Liaise with the Housing Ombudsman and produce performance reports• Analyse feedback and implement service improvements• Provide expert advice on complaint resolution and regulatory compliance• Represent the Council at internal and external meetingsAbout YouWe are looking for someone who has:• Strong understanding of complaints handling and customer service• Experience in social housing or local authority settings• Knowledge of housing regulations, TSMs, and statutory procedures• Excellent IT skills (Microsoft Office, Outlook, Excel, PowerPoint)• Ability to influence, negotiate, and manage change• Full driving licence and access to transport with business insuranceNot only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/648/Housing Customer Relations Officer.pdf">Housing Customer Relations Officer.pdf</a> (166kb)</li></ul>





<ul></ul>

Housing Customer Relations Officer

<h4>Housing Engagement Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £33,699 - £37,280 per annum (Grade 6 - SCP 22 - 26)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: TwoDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexHousing Engagement OfficerFull Time – 37 hours Grade 6 – SCP Range 22-26£33,699 - £37,280Closing date: 6th November 2025Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Engagement Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As Housing Engagement Officer, you’ll be at the heart of our resident engagement strategy—organising events, facilitating groups, and building strong relationships with stakeholders. You’ll help develop Tenant &amp; Resident Associations (TRAs), resident forums, coordinate surveys, and ensure our services meet the Regulator for Social Housing’s Consumer Standards, especially around Transparency, Influence and Accountability.Key Responsibilities<ul><li>Deliver inclusive and effective resident engagement services</li><li>Promote and support TRAs and other stakeholder groups</li><li>Organise and attend meetings and events, taking minutes and following up actions</li><li>Use social media, newsletters, and other channels to promote engagement opportunities</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Excellent communication and facilitation skills</li><li>Strong organisational and administrative abilities</li><li>Proven experience in resident engagement or tenant participation</li><li>Knowledge of housing regulation and consumer standards</li><li>IT literacy including Microsoft Office tools</li><li>A respectful, empathetic approach and commitment to equality and diversity</li><li>A valid driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/650/Housing Engagement Officer .pdf">Housing Engagement Officer .pdf</a> (169kb)</li></ul>





<ul></ul>

Housing Engagement Officer

<h4>Neighbourhood Management Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £38,220 - £41,771 per annum (Grade 7 - SCP 27 - 31)Working Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:EnhancedCastle Point Borough CouncilCastle Point, EssexNeighbourhood Management OfficerFull Time – 37 hours Grade 7 – SCP Range 27-31£38,220 - £41,771Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Neighbourhood Management Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if are passionate about creating safe, vibrant neighbourhoods where residents can thrive. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. If you thrive on building strong relationships with residents, ensuring tenancies are sustainable, and helping to shape communities, we encourage you to apply for this role.Key Responsibilities<ul><li>Managing a patch of tenancies, leases and licences, including sheltered housing</li><li>Conducting tenancy audits and neighbourhood inspections</li><li>Supporting vulnerable residents and linking them to vital services</li><li>Tackling anti-social behaviour and safeguarding concerns</li><li>Leading on tenancy changes, complaints and legal proceedings</li><li>Collaborating with internal teams and external partners to deliver high-quality housing services</li></ul>About YouWe are looking for someone who:<ul><li>Experienced in housing or customer service</li><li>Skilled in communication, problem solving and partnership working</li><li>Has knowledge about housing legislation, welfare benefits and safeguarding</li><li>Has IT skills and is confident using Microsoft Office</li><li>Committed to equality, diversity and excellent customer care</li><li>Has experience in sheltered housing or similar environments</li><li>Has a flexible attitude to being called upon to work in an emergency or unusual circumstances</li><li>Holds a valid driving licence and has access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/651/Neighbourhood Management Officer JD.pdf">Neighbourhood Management Officer JD.pdf</a> (175kb)</li></ul>





<ul></ul>

Neighbourhood Management Officer

<h4>Senior Leaseholder and Customer Relations Officer</h4>Location: Castle Point Council Offices, Kiln RoadSalary: £42,839 - £47,181 per annum (Grade 8 SCP 32 - 36)Working Hours: 37 hours per week Contract Duration: Permanent Number of Positions: OneDBS Check: EnhancedCastlepoint Borough CouncilCastle Point, EssexSenior Leasehold and Customer Relations OfficerFull Time – 37 hours Grade 8 – SCP Range 32-36£42,839 - £47,181Closing Date: 6th November 2025Castle Point Borough Council is seeking to appoint a dedicated and compassionate Senior Leasehold and Customer Relations Officer, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate empowering residents and shaping housing services that truly reflect their needs.As our Senior Leasehold and Customer Relations Officer, you’ll manage a dedicated team focussed on resident engagement, customer relations and complaints resolution – ensuring our services are transparent, accountable and responsive.Key Responsibilities<ul><li>Lead and develop a team of Customer Relations and Engagement Officers</li><li>Champion resident involvement through Tenant &amp; Resident Associations and community initiatives</li><li>Oversee complex complaints and casework, ensuring timely and effective resolution</li><li>Drive service improvements using resident feedback and Tenant Satisfaction Measures (TSM)</li><li>Ensure compliance with housing regulations and the Regulator of Social Housing Consumer Standards.</li><li>Represent the Council at internal and external meetings</li></ul>About YouWe are looking for someone who has:<ul><li>Strong leadership skills</li><li>Brings experience in social housing, complaints handling and resident engagement</li><li>Understands housing regulations, TSMs and local government operations</li><li>Is confident in influencing stakeholders and driving change</li><li>Full driving licence and access to transport with business insurance</li></ul>Not only is this a great role for the right candidate but you also get some great benefits including:<ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul>For an informal discussion regarding this role, please contact Mick Lerpiniere (Interim Head of Housing Management) at <a href="mailto:MLerpiniere@castlepoint.gov.uk" target="_blank">MLerpiniere@castlepoint.gov.uk</a>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/649/Senior Leaseholder and Customer Relations Officer .pdf">Senior Leaseholder and Customer Relations Officer .pdf</a> (174kb)</li></ul>





<ul></ul>

Senior Leaseholder and Customer Relations Officer

Job Description Technical Licensing Officer – Licensing Team Salary: £33,531 – £38,052 per annum Number of openings - 5 Grade: D Contract Type: &nbsp;Permanent&nbsp; Hours: 37 hours per week Location: Thurrock Council About the Department The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Technical Licensing Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role We are seeking a proactive and detail-oriented Technical Licensing Officer to join our Licensing Team. You will be responsible for assessing and processing property licence applications, managing a caseload, and ensuring compliance with housing legislation. Key Responsibilities <ul> <li>Apply housing and licensing legislation, particularly the Housing Act 2004, to assess, process, and determine licence applications.</li> <li>Use digital systems and data tools to manage cases, maintain accurate records, and produce performance reports.</li> <li>Manage an active caseload, ensuring all tasks are completed within statutory and service deadlines.</li> <li>Communicate effectively with landlords, tenants, and partner agencies to resolve issues and promote compliance.</li> <li>Support the improvement of housing standards across Thurrock through advice, inspection, and enforcement activity where required.</li> </ul> What We’re Looking For <ul> <li>Experience in housing, environmental health, property licensing, or a related regulatory field.</li> <li>Confidence in working with legislation, data systems, and digital tools.</li> <li>Strong organisational skills with the ability to manage caseloads and meet deadlines.</li> <li>Excellent communication skills and the ability to build effective relationships with a range of stakeholders.</li> <li>A commitment to improving housing standards and supporting residents across Thurrock.</li> </ul> Additional Information <ul> <li>DBS Check: Standard</li> <li>Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a></li> </ul> Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Important Dates <ul> <li>Closing Date: 09/11/2025&nbsp;</li> <li>Interview Date: To be confirmed</li> </ul> &nbsp;To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EZ9yiM6dI-1AuuZBkZo0UlcB76At_E_vCcvUBjUCllxJ2w?e=UegMgl" target="_blank">&nbsp;Technical Licensing Officer JD</a> &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Thurrock Council

Technical Licensing Officer

Job Description Licensing Breach Officer Salary: £29,253 - £32,736 per annum Grade: C Contract Type: 12 Months Fixed Term Contract Hours: 37 hours per week&nbsp; DBS Check: Standard Closing Date: 09/11/2025 Interview Date: TBC About the department&nbsp; The Selective Licensing Team sits in the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our goal is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work closely with landlords, tenants, and partner agencies to improve housing conditions and protect residents. As a Licensing Breach Officer, you will play a key role in delivering our licensing schemes and supporting our commitment to raising housing standards. About the Role Key Responsibilities: <ul> <li>Monitor compliance with property licence conditions through audits, inspections, and document reviews.</li> <li>Investigate breaches such as overcrowding, substandard property conditions, and poor management practices.</li> <li>Issue formal notices and assist in preparing enforcement actions.</li> <li>Maintain accurate records and contribute to performance monitoring.</li> <li>Support engagement initiatives including landlord forums and awareness sessions.</li> </ul> What We’re Looking For <ul> <li>Knowledge of property licensing and housing enforcement.</li> <li>Experience in regulatory compliance, inspections, or case management.</li> <li>Strong analytical skills to assess evidence and follow due process.</li> <li>Educated to A-level standard or equivalent.</li> <li>Excellent interpersonal and IT skills.</li> </ul> Benefits of Working with Us <ul> <li>Generous annual leave entitlement</li> <li>Local Government Pension Scheme</li> <li>Flexible and hybrid working opportunities (where applicable)</li> <li>Ongoing training and professional development</li> <li>Employee assistance programme and wellbeing support</li> <li>Staff discounts and local offers</li> <li>A supportive and inclusive working environment</li> </ul> Additional Information For informal enquiries, please contact: Dulal Ahmed – PRS Regulation Manager 📧 <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> &nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EVw1h7GMRMJPsNSq3Dr9s54BRhon505XSjra0BZOJ_6Fyg?e=F41cwm" target="_blank">Licensing_Breach_Officer_JD.pdf</a>&nbsp; About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





<ul></ul>

Licensing Breach Information Officer

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Compliance specialist (Electrical Gas and Lifts)</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 9 - £48,226- 52,413 per annumWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:YesClosing Date: 12:00pm 09th November 2025Council Offices, Kiln Road, Benfleet, Essex, SS7 1TFCompliance specialist (Electrical Gas and Lifts)Full Time– 37 hours per weekGrade 9 - £48,226- 52,413Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes Gas Electrics and Lifts helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.Key Responsibilities:<ul><li>Support the delivery and monitoring of statutory compliance programmes for: Gas Electrics and Lifts</li><li>Ensure that all, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of al Gas, electrical and Lift works.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul>Skills and Abilities:<ul><li>Strong understanding of landlord compliance obligations, particularly Gas Safety (Installation and Use) Regulations 1998, Electrical Safety Standards , and Lifting Operations and Lifting Equipment Regulations (LOLER) 1998.</li><li>Ability to interpret compliance certificates, inspection reports, and regulatory guidance.</li><li>Experience working and managing h contractors, coordinating safety works, and implementing robust quality control measures.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li></ul>Essential Qualifications: <ul><li>Demonstrable experience in property compliance, maintenance, or building services, ideally within social housing or a regulated environment.</li><li>Experience managing or auditing gas, electrical, or lift compliance programmes.</li><li>Strong working knowledge of health and safety and landlord statutory obligations.</li><li>Valid UK driving notice</li></ul>Desirable Qualifications:<ul><li>Gas Safety: ACS-qualified Gas Engineer (CCN1, CENWAT, or equivalent) or recognised Gas Safety Management qualification.</li><li>Electrical Safety: City &amp; Guilds 2391 (Inspection &amp; Testing), 2382 (Wiring Regulations – 18th Edition), or equivalent.</li><li>Lifts: Lifting Operations and Lifting Equipment (LOLER) competence or LEIA-accredited awareness training.</li><li>Health &amp; Safety / Compliance: IOSH Managing Safely, or equivalent.</li><li>Building Services / Property Compliance: HNC, HND, or equivalent qualification in Building Services, Engineering, or Construction.</li></ul>.Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.What We OfferThis is a fantastic opportunity to join a forward-thinking organisation that places resident safety and service quality at the heart of everything we do.As part of our team, you will benefit from:<ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>Apply NowIf you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from you.The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/645/Complaince speaclist Electrical, Gas, Lifts SC1.pdf">Complaince speaclist Electrical, Gas, Lifts SC1.pdf</a> (179kb)</li></ul>





<ul></ul>

Compliance specialist (Electrical Gas and Lifts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9244/DPLS_Technical_Assistant_-_Candidate_Pack.pdf" target="_blank">DPLS_Technical_Assistant_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



This post provides administrative support to the Dartford Private Leasing Scheme within The Housing Solutions Team.
This includes:
<ul>
<li>Raising work orders &amp; recording stage history using the Councils housing management system</li>
<li>Arranging contractors to deliver work</li>
<li>Reporting on contractor performance</li>
<li>Supporting the management of property portfolio</li>
<li>Liaising with landlords</li>
<li>General administrative duties</li>
</ul>
Relevant experience of working in a customer services role in a Local Authority or Building Maintenance environment would be beneficial. The successful applicant will also have an excellent working knowledge of Microsoft Word, Outlook and Excel packages. A basic understanding of building maintenance.
Interviews will take place on 17th and 18th November.

Dartford Borough Council

DPLS Technical Assistant

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9374/Visiting_Officer_-_Candidate_Pack.pdf" target="_blank">Visiting_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below
Do not send your CV – only fully completed application forms will be accepted



To receive and investigate applications from people who are homeless or threatened with homelessness, ensuring that applicants housing and support needs are assessed and met in accordance with the Council’s statutory duties and policies.&nbsp;
Duties and responsibilities will include:
<ul>
<li>Complete visits to temporary accommodation properties within the Dartford Borough and out of borough</li>
<li>Meet with the families/individuals living in the temporary accommodation to gain update of their circumstances and offer support, guidance and assistance</li>
<li>Produce a comprehensive visiting report and upload to the customers housing application and ensure robust data entry for statistical reporting purposes.</li>
<li>Escalate any safeguarding concerns to management and report accordingly</li>
<li>Investigate housing disrepair issues including damp and mould and report to temporary accommodation providers / Dartford Borough Council repairs team and follow up to ensure repairs are remedied</li>
<li>Investigate complaints regarding temporary accommodation standards and liaise with temporary accommodation providers to escalate concerns</li>
<li>Provide applicants with comprehensive advice on the full range of housing options available to them taking into account their needs and aspirations</li>
<li>Work in partnership with the wider housing solutions team to create viable housing solutions that provide pathways into alternative housing where homelessness was not able to be prevented</li>
<li>Develop and maintain close working relations with a broad cross-section of council services and partners in order to encourage joint working and secure the assistance and support that is required with applicants housing issues.</li>
</ul>
Interviews will take place between Monday 24th and Wednesday 26th November.

Visiting Officer

<a href="index.cfm?fa=jobs.accessapplication">Load Application</a><h4>Compliance specialist (Fire Water and Asbestos)</h4>Team :Housing Technical ServicesLocation: Castle Point Council Offices, Kiln RoadSalary: Grade 9 - £48,226- 52,413 per annumWorking Hours: 37 hours per week Contract Type: PermanentNumber of Positions: OneDBS Check:YesClosing Date: 12:00pm 09th November 2025Council Offices, Kiln Road, Benfleet, Essex, SS7 1TFCompliance specialist ( FIRE ASBESTOS &amp; WATER HYGIENE)Full Time– 37 hours per weekGrade 9 - £48,226- 52,413Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes fire safety, asbestos, and water hygiene (Legionella) helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.Key Responsibilities:<ul><li>Support the delivery and monitoring of statutory compliance programmes fire safety, asbestos management, and water hygiene.</li><li>Ensure that all risk assessments, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of Fire Risk Assessments (FRAs), Asbestos Surveys, and Water Hygiene Risk Assessments.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul>Skills and Abilities:Understanding of landlord statutory obligations and health and safety legislation relating to:<ul><li>Fire Safety: Regulatory Reform (Fire Safety) Order 2005 and Fire Safety (England) Regulations 2022</li><li>Asbestos: Control of Asbestos Regulations 2012</li><li>Water Hygiene: HSE ACOP L8 and HSG274 Parts 1–3</li></ul><ul><li>Ability to interpret risk assessments, survey data, and contractor reports.</li><li>Strong organisational and problem-solving skills with excellent attention to detail.</li><li>Capable of managing multiple compliance programmes simultaneously.</li><li>Clear written and verbal communication skills, including the ability to prepare technical reports and recommendations.</li><li>Ability to build effective relationships with contractors, consultants, and internal stakeholders.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems</li></ul>Experience and Qualifications:Essential<ul><li>Demonstrable experience working within property compliance, building safety, or housing asset management.</li><li>Experience supporting compliance programmes for fire safety, asbestos, or water hygiene.</li><li>Experience coordinating external contractors and validating safety certification.</li><li>Valid UK driving licence</li></ul>Desirable<ul><li>Fire Safety: Fire Risk Assessor certification (e.g. FPA, IFSM, IFE) or equivalent fire safety qualification.</li><li>Asbestos: BOHS P402 (Surveying and Sampling), P405 (Management of Asbestos in Buildings), or equivalent.</li><li>Water Hygiene: Legionella Responsible Person / Water Hygiene Management qualification (e.g. City &amp; Guilds accredited).</li><li>Health &amp; Safety / Compliance: NEBOSH General Certificate or IOSH Managing Safely.</li><li>Building Services / Construction: HNC, HND, or equivalent in a relevant discipline.</li></ul>Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.What We OfferThis is a fantastic opportunity to join a forward-thinking organisation that places resident safety and service quality at the heart of everything we do.As part of our team, you will benefit from:<ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul>Apply NowIf you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from youThe successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer. <h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/646/Complaince speaclist FIre Water Asbestos SC1.pdf">Complaince speaclist FIre Water Asbestos SC1.pdf</a> (180kb)</li></ul>





<ul></ul>

Compliance specialist (Fire Water and Asbestos)

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. <h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





<ul></ul>

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows;-<ul><li>To respond to emergency calls from tenants, responding in accordance with agreed procedures</li><li>To support individual tenants and leaseholders to sustain their tenancies/leases with the Society</li><li>To ensure the scheme is safe and action any required emergency repairs and log any other</li><li>To complete administrative tasks as directed by the Housing Officer</li></ul>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes <h4>Salary:</h4>£12.75 per hour<h4>Hours of Work:</h4>16 hours<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer <h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li>24 hour ‘emergency’ Wellbeing Service<ul><li>The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</li><li>The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</li><li>Priority MUST be given to emergency calls at all times and all emergency calls must be recorded.</li></ul></li><li>Tenancy Support<ul><li>The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</li><li>The post holder will ensure that appropriate records are maintained relating to services provided.</li></ul></li><li>Scheme Safety and Repairs<ul><li>The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.</li><li>The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures.</li><li>The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action.</li></ul></li><li>Other Duties<ul><li>The post holder will carry out other administrative tasks as directed by the Housing Officer.</li></ul></li></ul>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Enhanced Disclosure from the Disclosure and Barring Service.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Professional Practice<ul><li>Demonstrate evidence of competence to undertake the post</li><li>Housing management (or similar) experience in the voluntary, public or private sectors</li><li>Willing to undertake training</li><li>Efficient and effective administrative skills</li><li>To demonstrate honesty, trustworthiness, reliability and respectfulness</li></ul></li><li>Internal Controls<ul><li>Ability to manage and work within a small budget</li></ul></li><li>Health &amp; Safety<ul><li>Application of H&amp;S practices</li><li>Health and Safety risk assessment</li></ul></li><li>Information Technology<ul><li>Use of IT to facilitate and support improvements to services, good communications and useful Management Information</li></ul></li><li>Management of Staff &amp; Teamwork<ul><li>Ability to lead and motivate</li><li>Manage conflict</li></ul></li><li>Management of Diversity<ul><li>Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities</li><li>Recognise and work to meet where possible the diverse and unique needs of each tenant</li><li>Strong commitment to non-discriminatory housing services</li></ul></li><li>Influencing Others<ul><li>Ability to have ideas accepted even in the face of initial opposition</li><li>Negotiate effectively</li></ul></li><li>Effective Communication<ul><li>Good communication skills – both written and verbal</li><li>Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives</li></ul></li><li>Leadership<ul><li>Commitment to providing excellence in Housing Services</li><li>Think ahead and plan</li><li>Demonstrate a positive attitude towards change</li></ul></li><li>Development of Self and Others<ul><li>Take on further responsibilities</li><li>Undertake relevant training and development</li><li>Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</li></ul></li><li>Organisational Skills<ul><li>Ability to prioritise</li><li>Problem solving abilities</li><li>Meet deadlines and advise of any problems early</li><li>Ability to function effectively under pressure and in a crisis</li></ul></li><li>Operational Requirements<ul><li>Some flexible approach to working hours may be required</li><li>Ability to represent the organisation and lead and participate in a wide range of social activities</li></ul></li></ul><h4>Behaviours</h4><ul><li>Mutual Support<ul><li>Be aware of support needed by others and identify and address any issues at an early stage where possible</li><li>Consider how actions could support others</li><li>Be prepared to give encouragement and offer assistance or advice when needed</li><li>Strong sense of customer focus</li></ul></li><li>Communication Skills<ul><li>Explain things logically</li><li>Keep to the point</li><li>Style that is warm, caring and friendly</li><li>Express ideas confidently where required</li><li>Caring and compassionate towards people in need of care and support</li></ul></li><li>Interpersonal Sensitivity<ul><li>Tailor style and service to meeting individual’s needs</li><li>Build rapport with customers, colleagues and staff</li><li>Demonstrate a pleasant, professional manner</li></ul></li><li>Judgement<ul><li>Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant</li><li>Ask questions to gather necessary information</li><li>Weigh the advantages and disadvantages of a course of action before reaching a decision</li><li>In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</li></ul></li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Tuesday, 4 November 2025<h4>Interview Date:</h4>Wednesday, 12 November 2025<a href="https://prteam.typeform.com/to/jvUoI1Le" target="_blank">Apply now</a>





<ul></ul>

20 Housing Jobs in Maidstone, UK