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<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. (ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer (iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. (iv) To ensure the scheme is safe (v) To complete administrative tasks as directed by the Housing OfficerThe post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes<h4>Salary:</h4>£12.75 per hour<h4>Hours of Work:</h4>Bank<h4>Contract:</h4>Bank Support<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way. "Katy Miller, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. 1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. 1.3 Priority MUST be always given to emergency calls and all emergency calls must recorded.2. Social Events and Activities 2.1 The post holder will help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. The post holder will encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. 2.2 The post holder will follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. 2.3 Where payment is required for activities the post holder will follow the cash handing procedures.3. Tenancy Support 3.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. 3.2 The post holder will ensure that appropriate records are maintained relating to services provided.4. Other Duties 4.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 4.2 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. • Recognise, respect and promote the different roles and diversity of the individuals within the business. • To actively contribute towards key performance indicators and professional standards. • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. • To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. • Attend and participate in training and other meetings and staff events as required. • Be an effective member of your team, presenting a positive impression of your section and the business. • This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. • This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.<h4>About You</h4><h4>Education &amp; Qualifications</h4>• Enhanced Disclosure from the Disclosure and Barring Service.<h4>Key Skills &amp; Competencies</h4>Modelling Best Practice: • Demonstrate evidence of competence to undertake the post • Housing management (or similar) experience in the voluntary, public or private sectors • Willing to undertake training • Efficient and effective administrative skills. • To demonstrate honesty, trustworthiness, reliability and respectfulness.Internal Controls • Ability to manage and work within a small budget.Health &amp; Safety • Application of H&amp;S practices • Health and Safety risk assessmentInformation Technology • Use of IT to facilitate and support improvements to services, good communications and useful Management InformationOperational Requirements • Some flexible approach to working hours may be required • Ability to represent the organisation and lead and participate in a wide range of social activitiesDevelopment of staff and others • Take on further responsibilities • Undertake relevant training and development • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructionsOrganisation skills • Ability to prioritise • Problem solving abilities • Meet deadlines and advise of any problems early • Ability to function effectively under pressure and in a crisis<h4>Behaviours</h4>Management of diversity • Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities • Recognise and work to meet where possible the diverse and unique needs of each tenant • Strong commitment to non-discriminatory housing servicesManagement of staff &amp; teamwork • Ability to lead and motivate • Manage conflictInfluencing others • Ability to have ideas accepted even in the face of initial opposition • Negotiate effectivelyEffective communication • Good communication skills - both written and verbal • Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relativesLeadership • Commitment to providing excellence in Housing Services • Think ahead and plan • Demonstrate a positive attitude towards changeMutual Support • Be aware of support needed by others and identify and address any issues at an early stage where possible • Consider how actions could support others • Be prepared to give encouragement and offer assistance or advice when needed • Strong sense of customer focusCommunication skills • Explain things logically • Keep to the point • Style that is warm, caring and friendly • Express ideas confidently where required • Caring and compassionate towards people in need of care and supportInterpersonal sensitivity • Tailor style and service to meeting individual’s needs • Build rapport with customers, colleagues and staff • Demonstrate a pleasant, professional mannerJudgement • Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant • Ask questions to gather necessary information • Weigh the advantages and disadvantages of a course of action before reaching a decision • In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 8 December 2025<h4>Interview Date:</h4>Monday, 15 December 2025<a href="https://prteam.typeform.com/to/yIebfKVU" target="_blank">Apply now</a>





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Town and Country Housing

Bank Housing Support Worker – Watling Court

<h4>About the role</h4><h4>Role Summary</h4>Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:<ul><li> Provide a comprehensive customer focused Income Management service. </li><li> Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To ensure records are well managed and maintained ensuring high levels of customer satisfaction with Income Services. </li><li> Represent TCH, liaising with residents and partner agencies. </li><li> Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. </li><li> Work with internal teams and external agencies to ensure effective communication around collection, support and enforcement of payments due, ensuring appropriate engagement with Tenancy and Money Support to provide support as a preventative tool. </li></ul><h4>Salary:</h4>£31,160<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 Month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I have worked in social housing for 15 years and have had various roles. As the Income Area Manager, I am responsible for a team of Income Managers who provide a great service to our customers, and who work closely with other teams to achieve positive outcomes. In my spare time I enjoy reading a good book, doing crafts and spending time with friends and family."Natasha Stanley-Andrews, Income Area Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Use a range of IT and management systems effectively and maintain the housing management computer systems, ensuring that all arrears’ actions and contact with customers are recorded accurately and appropriately. </li><li> Scanning, e-filing and maintaining up-to-date, clear records in relation to all duties including computer records. </li><li> Manage a portfolio of cases which will include (but not limited to) former tenant arrears, former tenant credit cases and non-rent debts. </li><li> Regularly monitor accounts, initiating appropriate action where necessary and applying a consistent approach to arrears management by complying with the arrears policy and procedure. </li><li> Input changes to Housing Benefit and Universal Credit Housing Element entitlements on tenants’ rent accounts. </li><li> Assist with checking amendments to direct debit mandates ahead of the annual rent reviews. </li><li> Dealing with routine enquires in respect of rent and arrears, ensuring that electronic file notes are completed and passed on to the relevant Income Managers or other teams as appropriate. </li><li> Set up and record repayment agreements with current and former tenants. </li><li> Issue refunds, collect debts promptly, support the successful ending of tenancies and recommend debt and credit write offs as required. </li><li> Identify cases that require legal action in accordance with policy and procedures and assist in applying for and enforcing money judgements. </li><li> Subject to training, provide cover for absences and vacancies arising within the Income Manager and Officer posts. </li><li> Understand and appreciate the wider context for the work of the department/team and liaise with other departments/teams to ensure that the businesses objectives are optimised. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Level 2 qualifications, including Maths and English (equivalent to 5 GCSEs). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Strong communication skills and proficiency in MS Office and Outlook. </li><li> High attention to detail with a problem-solving approach. </li><li> Ability to work flexibly, under pressure, and meet tight deadlines. </li><li> Understanding of GDPR requirements and commitment to confidentiality. </li><li> Previous experience managing social housing stock. </li><li> Ability to communicate with a range of stakeholders face to face, in writing and on the telephone. </li><li> Ability to produce clear and concise written reports. </li><li> Ability to work on own initiative and initiate new ideas. </li><li> Self-motivated with the ability to prioritise workload and be effective in time management. </li><li> Effective use of IT management systems, Word, Excel and Outlook. </li><li> Effective use of Social Housing Management Systems. </li><li> Ability to be flexible in approach to changes in the working environment. </li><li> Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services. </li><li> Demonstrated ability to build and sustain effective external networks. </li><li> Knowledge of housing policy and good practice in the sector. </li><li> Commitment to equal opportunities and customer engagement. </li><li> A passion for innovation and best practice. </li><li> Personal resilience and a high degree of self-confidence and determination. </li><li> Personal commitment to a culture that emphasises continuous improvement through staff development and personal growth. </li><li> Excellent communication skills. </li><li> The strength and drive to meet high standards and commit to challenging goals and objectives. </li><li> Able to analyse information and data logically and reach sound conclusions. Understand the business environment of Town &amp; Country. </li></ul><h4>Behaviours</h4><ul><li> The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive product improvement. </li><li> Evaluates and reviews work to meet high personal standards that consistently meet or exceed expectations. </li><li> The ability to interact and build productive relationships internally and externally. </li><li> Communicate effectively and professionally, projecting a positive impact on recipients</li><li> The ability to develop professional curiosity. </li><li> Ability to think innovatively while assessing risks and opportunities in a measured way. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Committed to delivering excellent results and customer service with a positive, flexible approach. </li><li> An organised, hardworking team player with a “can-do” attitude. </li><li> Willing to learn task prioritisation in a fast-paced setting. </li><li> Passionate about learning and achieving great results for all customers. </li><li> A strong communicator who takes ownership of issues and seeks timely solutions. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 3 December 2025<h4>Interview Date:</h4>Tuesday, 9 December 2025<a href="https://prteam.typeform.com/to/etNSOlyU" target="_blank">Apply now</a>





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Income Collections Officer

Medway Council Landlord Services owns and manages around 3000 homes in the Medway area. We aim to provide excellent services to tenants.We are a high performing customer focussed service. Our performance is excellent when compared with other similar housing organisations.We are currently recruiting for a Tenancy Management Assistant on a permanent contract to work within the busy Tenancy Team. We are looking for an experienced, dynamic, and highly motivated person with housing management experience to join our Tenancy Team and help us continue to provide excellent services to our customers. Main duties include: <ul><li>Manage the Council’s garage stock. This includes managing the waiting list, the allocation, lettings of garage tenancies and inspections of garages.</li><li>Manage the Mutual Exchange process from the application stage to arranging the sign-up for the Tenancy Management Officer.</li><li>To receive and respond to telephone calls on the Tenant Services duty phone line and to lead on monitoring the generic team inbox and to answer general enquiries or to signpost emails to the correct sections within the Council.</li><li>To provide an admin support to the Tenancy Management Team including bulk emails, mail-outs, and bulk text message campaigns.</li><li>To manage the Tenancy Team’s void process responsibilities daily to ensure that all information is current and correct and to assist the Tenancy Management Officer, to ensure all vacant properties are tenanted as quickly as possible to minimise void rent loss. This will include the preparation of the sign-up documents, updating the Housing Management System following the sign-up and the uploading of CORE forms.</li><li>To monitor and maintain the gas no access list and provide administrative tasks for the preparation of letters and paperwork for court.</li><li>To assist the Tenancy Management Officer in the completion of Estate Inspection paperwork and any follow-up correspondence.</li><li>To maintain good record keeping on the Housing Management system and to ensure that the Team’s scanning is kept up to date.</li></ul>You must be able to demonstrate<ul><li>Experience of working in a social housing management environment, ideally within a local authority environment.</li><li>Great customer service skills</li><li>A basic knowledge of tenancy management law and good practise</li><li>A current driving license and daily access to a vehicle.</li><li>A commitment to teamwork, and to providing excellent customer services</li><li>Able to prioritise and manage your own workload and meet competing deadlines.</li></ul>We are seeking a Tenancy Management Assistant to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. If you would like to have an informal discussion before applying, please call Sarah Thompson on 01634 333344 or by emailing <a href="mailto:sarah.thompson@medway.gov.uk" target="_blank">sarah.thompson@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Medway Council

This is Medway

Tenancy Management Assistant

Are you passionate about ensuring safe, compliant, and well-maintained homes? Do you have the leadership skills to drive excellence in housing asset compliance? This role focuses on statutory building safety compliance across housing assets, so you will play a pivotal role in protecting residents and delivering high-quality housing services.Reporting to the Head of Housing Assets, you will lead our Housing Compliance Team in managing statutory building safety across our housing portfolio. This includes oversight of:Fire safety, gas, electrical systems, water hygiene, lifts, and asbestos Implementation of cyclical testing and servicing programmes Procurement and contract management for compliance services Ensuring health &amp; safety and regulatory compliance across all housing stock Maintaining accurate statutory records and databases Conducting site inspections, preparing reports, and responding to complaints, FOIs, and disrepair claims.You will also be responsible for managing additional systems such as access control, CCTV, emergency power, and disability aids ensuring all installations are safe, certified, and fit for purpose.In order to thrive in this role you will already have proven experience in housing compliance or building services and have: Proven experience of managing multidisciplinary teams and contractors Excellent knowledge of statutory regulations and health &amp; safety standards A relevant qualification (e.g., HNC/HND in Building Studies) and professional membership (e.g., CIBSE, RICS, MCIOB) Membership of a professional body (e.g., CIBSE, RICS, MCIOB)Experience with housing compliance systems like True Compliance is a plus.For an informal discussion about the role please contact Paul Ingram, Head of Housing Assets on 01233 330428 Click to view a <a href="https://www.ashford.gov.uk/media/0lnhq14u/7152a-housing-safety-and-compliance-manager-nov-2025-new-jf.doc" target="_blank">Job Description</a>When Applying - please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Housing Safety and Compliance Manager

As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service -focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.What You’ll Do With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium risk cases -safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.What You’ll Need<ul><li>Experience working in housing, building services or a property related field.</li><li>Experience in case management and project coordination, specifically relating to repairs.</li><li>Experience handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Knowledge of housing legislation and compliance requirements, including damp and mould regulations.</li><li>IT skills, including Microsoft Excel and housing management systems</li></ul>You’ll need to work from the Pitsea office twice per week. Some flexibility to work outside of core hours or attend resident visits will be required.Why Join Us? When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer <ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying: If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Stage one interviews will take place on Tuesday 2nd and Wednesday 3rd December Stage two interviews will take place Week commencing 8th DecemberWe reserve the right to close this advert early if we receive a high volume of suitable applications.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.





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Peabody

Damp and Mould Lead

We are currently recruiting for a Private Sector Housing Technical &amp; Adaptations Officer toInvestigate complaints of poor housing conditions and undertake inspections of private sector housing to assess potential hazards under the Housing Health and Safety Rating System (HHSRS). Inspection of HMOs in relation to the Council’s licensing function, management regulations and to assess Housing conditions in relation to the Health and Safety Rating. Prepare letters notices and schedules of work necessary to bring properties up to current statutory and Council standards and take appropriate enforcement action to secure necessary improvements to reduce or remove Category 1 / 2 hazards using the most appropriate legislation. To assist in providing an effective advisory enforcement, and renewal service to fulfil statutory and other obligations in housing and associated legislation. Provide advice to owners, tenants and landlords on property condition, minimum standards and guidance on assistance available in the form of possible grants or loans where appropriate. Serve and monitor compliance with legal notices, and if required, prepare offence case reports. To undertake visits to client’s homes to facilitate the adaptation process with the view to inspection of the property, structural advice about the feasibility of adaptations, advice about the process and timescales involved in applying for grant assistance.To provide technical advice for Housing Adaptations and assist in the management of the Disabled Facilities Grants (DFG) process and all other adaptations funded through the Adaptation Service within Private Sector Housing. To be conversant with the Council’s Housing Policy, develop good links with Housing Colleagues, to be able to advise clients and other professionals of the possible options available in terms of adaptations options, alternative accommodation, funding for shared ownership schemes etc.The successful post holder will be subject to a Standard DBS check. If you would like to have an informal discussion with the recruiting manager, please e-mail Rachel Bell on <a href="mailto:rachel.bell@medway.gov.uk" target="_blank">rachel.bell@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Private Sector Housing Technical &amp; Adaptations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Private Sector Housing Technical & Adaptations Officer

This opportunity is currently being offered on a fixed term contract basis of 12 months; however, if budgets allow the contract length may be extended and/or become permanent, though this is not guaranteed. If an internal council employee wishes to apply for this role, a secondment opportunity may be considered (please state this on your application). We are currently recruiting for a Private Sector Housing Technical &amp; Adaptations Officer on a 12-month fixed term contract. This post will be primarily focused on HMO licencing. You will be responsible for the inspection, regulation, and enforcement of Houses in Multiple Occupation under the Housing Act 2004, including the HMO licensing regime and the Housing Health and Safety Rating System (HHSRS). You will work closely with landlords, managing agents, tenants, and other stakeholders to improve housing standards and ensure compliance with legislation. This will include processing of HMO licence applications, renewals, and variations, ensuring all statutory requirements are met.You will be required to Investigate complaints of poor housing conditions and undertake inspections of private sector housing to assess potential hazards under the Housing Health and Safety Rating System (HHSRS). Inspection of HMOs in relation to the Council’s licensing function, management regulations and to assess Housing conditions in relation to the Health and Safety Rating. Prepare letters notices and schedules of work necessary to bring properties up to current statutory and Council standards and take appropriate enforcement action to secure necessary improvements to reduce or remove Category 1 / 2 hazards using the most appropriate legislation. To assist in providing an effective advisory enforcement, and renewal service to fulfil statutory and other obligations in housing and associated legislation. Provide advice to owners, tenants and landlords on property condition, minimum standards and guidance on assistance available in the form of possible grants or loans where appropriate. Serve and monitor compliance with legal notices, and if required, prepare offence case reports. To undertake visits to client’s homes to facilitate the adaptation process with the view to inspection of the property, structural advice about the feasibility of adaptations, advice about the process and timescales involved in applying for grant assistance.To provide technical advice for Housing Adaptations and assist in the management of the Disabled Facilities Grants (DFG) process and all other adaptations funded through the Adaptation Service within Private Sector Housing. To be conversant with the Council’s Housing Policy, develop good links with Housing Colleagues, to be able to advise clients and other professionals of the possible options available in terms of adaptations options, alternative accommodation, funding for shared ownership schemes etc.The successful post holder will be subject to a Standard DBS check. If you would like to have an informal discussion with the recruiting manager, please e-mail Rachel Bell on <a href="mailto:rachel.bell@medway.gov.uk" target="_blank">rachel.bell@medway.gov.uk</a>Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C. When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A. Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. We are seeking a Private Sector Housing Technical &amp; Adaptations Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information- Applicants must be able to demonstrate all essential requirements as listed in the job profileFor further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online. Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email. Please visit <a href="http://www.mindfulemployer.net/" target="_blank">http://www.mindfulemployer.net/</a> for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support. We reserve the right to close this vacancy at any time prior to the closing date.





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Job Description Inspection Team Leader Salary:&nbsp;£45,624 - £52,038 per annum&nbsp; Grade:&nbsp;F Contract Type:&nbsp;Permanent&nbsp; Working Hours:&nbsp;37 Hours Per &nbsp;Week Number of Positions: 2&nbsp; About the department&nbsp; The Selective Licensing Team is part of the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our mission is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work collaboratively with landlords, tenants, and partner agencies to improve housing conditions and safeguard residents About the Role&nbsp; <ul> <li>Lead a team of inspection officers, offering guidance, support, supervision, and quality assurance.</li> <li>Oversee licence applications, complex cases, enforcement activity (notices, civil penalties, RROs, banning orders etc.).</li> <li>Review property inspections, complaints, and casework, making sure reports and decisions are robust.</li> <li>Deputise for the service manager if required; report on performance and outcomes to senior management.</li> <li>Ensure the team responds to legislative changes and best practice.</li> <li>Engage with landlords, agents, tenants, Solictors / Legal etc. to resolve disputes, promote compliance, and support landlord forums</li> </ul> What&nbsp;We’re&nbsp;Looking For&nbsp; <ul> <li>Proven experience in housing enforcement, property inspection, or environmental health.</li> <li>A good understanding of the Housing Act 2004, particularly Parts 1–4, and related legislation such as the ASB, Crime and Policing Act 2014 and Environmental Protection Act 1990.</li> <li>Completed Housing Health Safety Rating System certificate</li> <li>Experience of managing or supervising staff, with a focus on performance and professional development.</li> <li>Strong written and verbal communication skills, with the ability to handle challenging conversations professionally.</li> <li>The ability to interpret housing standards and regulatory requirements accurately.</li> <li>A commitment to improving housing quality and protecting residents from poor housing conditions.</li> </ul> DBS Check:&nbsp;Standard Essential Qualifications :&nbsp; Certificate in Housing Health Safety Rating System Full Driving Licence that is valid in the UK and access to a Vehicle. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Closing Date:&nbsp;&nbsp;26/11/2025 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Interview Date:&nbsp;TBC Additional Information&nbsp; For further details, please contact: Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> To view the full Job Profile and Person Specification, please follow the link below. <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/ESJ0eU8njmtFmX-57hMXfjoB3VwNivy7bOHUJsf4mOzOhw?e=G2a0wq" target="_blank">Inspection_Team_Leader_2025.pdf</a> &nbsp; &nbsp; &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Inspection Team Leader

An exciting opportunity has arisen within Tunbridge Wells Borough Council’s Housing Options Service for a Landlord Liaison Officer.This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.Our VisionWe aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.About the RoleAs a Landlord Liaison Officer, you will:<ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul>Desirable qualifications include:<ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4>What We Offer</h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.





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Tunbridge Wells Borough Council

Landlord Liaison Officer

Job Description Private Housing Regulatory Officer – Enforcement Team Salary:&nbsp;£39,027 - £44,463 per annum&nbsp;&nbsp; Grade:&nbsp;E Contract Type:&nbsp;Permanent&nbsp; Working Hours:&nbsp;37 Hours per week Number of Positions: 5 About the department&nbsp; The Selective Licensing Team is part of the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our mission is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work collaboratively with landlords, tenants, and partner agencies to improve housing conditions and safeguard residents. About the Role&nbsp; We are seeking motivated and proactive officers to join our Selective Licensing Enforcement Team. In this role, you will investigate unlicensed properties, breaches of licence conditions, and substandard housing, helping to safeguard tenants and promote fair practices within the private rented sector. Key Responsibilities <ul> <li>Investigate complaints, allegations of illegal eviction, harassment, and anti-social behaviour.</li> <li>Carry out inspections using the Housing Health &amp; Safety Rating System (HHSRS).</li> <li>Collect evidence and prepare case files for enforcement action, including civil penalties, court proceedings, and Rent Repayment Orders.</li> <li>Provide advice and guidance to landlords, agents, and tenants.</li> <li>Work jointly with other council teams and external agencies to resolve issues.</li> </ul> What&nbsp;We’re&nbsp;Looking For&nbsp; <ul> <li>Knowledge of housing legislation, particularly the Housing Act 2004 and related enforcement powers.</li> <li>Completed Housing Health Safety Rating System certificate</li> <li>Experience of carrying out investigations or property inspections.</li> <li>Strong communication, organisational, and report-writing skills.</li> <li>Ability to manage a varied workload and meet deadlines.</li> </ul> Essential qualifications:&nbsp; <ul> <li>Housing Health Safety Rating System [HHSRS] certificate.</li> <li>A full driving licence that is valid in the UK and access to a vehicle.</li> </ul> DBS Check:&nbsp;Standard Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date :30/11/2025 Interview Date: TBC&nbsp; Additional Information&nbsp; For further details, please contact: Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> To view the full Job Profile and Person Specification, please follow the link below. <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EYiX7grDqSpAgIge7E9pTu8ByCOZK_PjmtTY-0MXZARHbg?e=2d8RsI" target="_blank">Private_Housing_Regulatory_Officer_Enforcement_Team _JD.pdf</a> &nbsp; &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Private Regulatory Officer - Enforcement Team

Job Description Job Title:&nbsp;Private Housing Regulatory Officer – Inspection Team Salary: £39,027 - £44,463 per annum Number of Openings - 12 Grade: E Contract Type: Permanent Hours: 37 hours per week About the department&nbsp; The Selective Licensing Team is part of the Private Housing Service within Community Protection &amp; Enforcement Services at Thurrock Council. Our mission is to ensure that private rented housing across the borough is safe, well-managed, and compliant with legal standards. We work collaboratively with landlords, tenants, and partner agencies to improve housing conditions and safeguard residents. About the Role&nbsp; We are seeking a dedicated and proactive Private Housing Regulatory Officer to join our Selective Licensing Inspection Team. This is a fantastic opportunity to play a key role in improving housing conditions and ensuring the safety and wellbeing of tenants across the borough. As a Private Housing Regulatory Officer&nbsp;, you will&nbsp;be responsible for:&nbsp; <ul> <li>Conduct interior and exterior property inspections to assess compliance with licensing conditions.</li> <li>Use the Housing Health &amp; Safety Rating System (HHSRS) to identify hazards and issue appropriate notices.</li> <li>Investigate complaints regarding property conditions, landlord/tenant conduct, and licensing breaches.</li> <li>Provide clear, practical advice to landlords, agents, and tenants on legal obligations under the Selective Licensing scheme.</li> <li>Gather and document evidence for enforcement actions including notices, civil penalties, and court proceedings.</li> <li>Collaborate with teams such as Environmental Health, Planning, and Legal to ensure coordinated enforcement.</li> </ul> What&nbsp;We’re&nbsp;Looking For&nbsp; We’re&nbsp;looking for someone who has:&nbsp; <ul> <li>Solid understanding of the Housing Act 2004, licensing regulations, and enforcement powers.</li> <li>HHSRS certification.</li> <li>Experience in property inspections and resolving housing condition issues.</li> <li>Strong judgement and decision-making skills.</li> <li>Excellent written and verbal communication.</li> <li>Well-organised with the ability to manage a varied workload and maintain accurate records.</li> <li>Willingness to work in the field, including occasional out-of-hours visits.</li> </ul> Essential qualifications:&nbsp; A full driving licence that is valid in the UK and access to a vehicle Housing Health Safety Rating System [HHSRS] certificate DBS Check:&nbsp;Standard Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Important Dates&nbsp; Closing Date (Internal &amp; External) 30/11/2025 Interview Date: To Be Confirmed&nbsp;&nbsp; Additional Information&nbsp; For further details, please contact: Informal Enquiries: For an informal discussion about the role, please contact Dulal Ahmed, PRS Regulation Manager, at <a href="mailto:dahmed@thurrock.gov.uk" target="_blank">dahmed@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EQ3n9xHh46ZOjHgl92gILUcB_pXsnpqb5AFbDpT0jhhCfw?e=L3W1A0" target="_blank">Private_Housing_Regulatory_Officer_JD.pdf</a> &nbsp; &nbsp; &nbsp;About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Private Regulatory Officer - Inspection Team

<h4>About the role</h4><h4>Role Summary</h4>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.<h4>Salary:</h4><h4>Hours of Work:</h4>42.5<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>Kevin Jacobs, Voids Supervisor<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>•Operating a clearance vehicle, loading and unloading of material •Removing contents from void addresses and tipping this at the waste management site •Performing cleaning duties on a void property, to assist the management team •Recording and submitting accurate data using relevant business systems electronic devices •Affording excellent customer service to client representatives •Arranging purchase of materials required to deliver the works in a planned and efficient manner •Comply with safeguarding policy and H&amp;S standards at all times •Operating within the company’s occupational road risk policies and procedures<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4>•Full UK driving licence <h4>Key Skills &amp; Competencies</h4>•Previous experience in a similar role - Essential •Social Housing experience - Desirable •Previous experience in Voids or Property repairs/maintenance - Desirable<h4>Behaviours</h4>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools •You may be required to work at height or uneven ground •You must also be able to work within a confined space, without restriction<h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 5 December 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





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Voids Clearance Driver/Labourer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0413/Housing_Options_Officer_-_April_2025.docx" target="_blank">Housing_Options_Officer_-_April_2025</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Fixed Term Contract until 31 March 2027
We’re committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community.
The Housing Options and Support team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help single rough sleepers and sofa surfers to find a new home.
As a Housing Options Officer, you’ll work with individuals across the District who are facing housing difficulties or at risk of homelessness. Your work will have a direct and lasting impact, preventing crises, supporting vulnerable residents, and helping people find stability and independence.
Everything you need to know
This is a rewarding and varied opportunity for a customer-focused housing professional. Based at our Sevenoaks offices, you’ll work as part of a dedicated and supportive team, offering proactive housing advice and practical solutions to prevent homelessness.
You’ll ensure that the Council meets its statutory duties under the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017, while also delivering compassionate, person-centred support.
What you’ll be doing
<ul>
<li>Providing advice and support to customers at risk of homelessness or facing eviction, helping to prevent homelessness wherever possible.</li>
<li>Assessing housing needs and creating Personalised Housing Plans in line with the Homelessness Reduction Act 2017.</li>
<li>Investigating homelessness applications and making decisions in accordance with housing legislation.</li>
<li>Working with private landlords and tenants through the Sevenoaks Landlords Hub, securing and maintaining quality private rented housing.</li>
<li>Placing individuals in emergency and temporary accommodation, ensuring suitable placements and follow-up support.</li>
<li>Building effective relationships with internal teams (Council Tax, Private Sector Housing, Benefits) and external partners such as housing associations, voluntary organisations and statutory services.</li>
<li>Supporting housing-related projects and initiatives across the District.</li>
<li>Participating in the Housing Options and Support Out of Hours Service on a rota basis (with a salary supplement).</li>
</ul>
What you’ll bring to the role
<ul>
<li>In-depth knowledge of housing legislation, particularly the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996.</li>
<li>Experience in homelessness prevention, housing advice, or a related area.</li>
<li>Excellent verbal and written communication skills, with the ability to handle complex and sensitive situations calmly and professionally.</li>
<li>Strong organisational skills, with the ability to manage a varied caseload under pressure.</li>
<li>Negotiation and influencing skills to achieve positive outcomes for customers.</li>
<li>Competent IT skills, with experience using Microsoft Office and housing case management systems.</li>
<li>A proactive, flexible and team-focused approach to work.</li>
</ul>
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported to make decisions, take initiative, and grow your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 28 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Want to find out more?
For&nbsp;an&nbsp;informal&nbsp;discussion&nbsp;about&nbsp;this&nbsp;role,&nbsp;please&nbsp;contact&nbsp;Stephen Tring, Housing Options and Solutions Manager, on +441732227184 or <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a>
Closing date:&nbsp; Sunday 30th November
Interviews: Tuesday 16th December

Housing Options Officer

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. ***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***<h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Housing Support Worker

Housing Support Worker (Caseworker) – Homeless Adults ServiceAre you passionate about supporting people to move forward, but not looking for a personal care role? We’re looking for a proactive, organised Housing Support Worker to join our friendly team, providing temporary accommodation and support to adults experiencing homelessness. We support adults from all walks of life who, for various reasons, have found themselves without a home.Please note: This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.About the role:In this role, you will provide practical and emotional support to customers, helping them manage their tenancy, develop independent living skills, and access the right support. You’ll work with customers to set and achieve their goals, always promoting choice and independence. Liaising with partner agencies such as health services, benefits offices, and local authorities will be key to ensuring customers receive the support they need. You’ll also maintain accurate records, contribute to a safe and supportive environment, and support the smooth running of the service, including move-ins, sign-ups, and low-level housing management tasks.About you:<ul><li>Experience supporting people in a casework, advice, or advocacy role (voluntary or paid).</li><li>Excellent communication and organisational skills.</li><li>Able to work collaboratively, with a positive, can-do attitude.</li><li>Confident using IT and maintaining records.</li><li>Committed to equality, diversity, and inclusive practice.</li><li>Knowledge of housing, welfare benefits, or homelessness issues is an advantage.</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.We offer:<ul><li>25 days’ annual leave plus bank holidays.</li><li>Flexible benefits package – including healthcare, dental, and lifestyle discounts.</li><li>4x life assurance.</li><li>Ongoing training and development, including qualifications and apprenticeships.</li><li>Two additional paid volunteering days each year.</li><li>Up to 10% matched pension contribution.</li><li>Regular support, supervision, and opportunities for training and development.</li></ul>Please read before applying:<ul><li>We are unable to provide visa sponsorship, so you must have the right to work in the UK.</li><li>As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.</li><li>Interviews will be held on teams on Monday 8th December and Friday 12th December. </li></ul>If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.If you need to ask us anything else at all, feel free to drop an email to Talent Specialist <a href="mailto:harry.lund@peabody.org.uk" target="_blank">harry.lund@peabody.org.uk</a>. <ul></ul>

15 Housing Jobs in Maidstone, UK