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Are you passionate about making a positive impact on residents lives? Do you have excellent communication and problem-solving skills? We are looking for an experienced Anti-Social Behaviour Officer, to join our skilled and friendly Housing Team.The Role You will be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, neighbour nuisance and anti-social behaviour. Working alongside housing management colleagues you will effectively manage your caseload and take forward the highest priority cases. You will also make and maintain effective working relationships with external agencies, including the police and legal advisors.Who we’re looking for<ul><li>Experience dealing with Anti-Social Behaviour, non-legal remedies and legal remedies.</li><li>The ability to work closely with local partners including the police, adult and childrens services and other agencies to pursue appropriate legal action.</li><li>Experience of preparing cases and witness statements for court hearings.</li><li>Experience of dealing with challenging behaviour and a sound knowledge of civil and criminal legislation.</li><li>A commitment to delivering excellent customer service.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme.Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.Want to know more?If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Mel Davis at <a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a> We reserve the right to close this advert early should we receive a sufficient number of applications.Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





<ul></ul>

Tandridge District Council

Anti-Social Behaviour Officer 

Job Description Capital Programme Resident Liaison Officer Salary: £33,531 - £38,052 per annum Grade: D Contract Type: Permanent Working Hours: Full Time, Monday – Friday - 37 Hours per Week&nbsp; Do you enjoy working out on site? Do you have the skills to effectively liaise with residents? This is not the average desk job……An excellent opportunity has become available within the Transforming Homes Team. We are now recruiting for a full time, contract position of Resident Liaison Officer. Our customers are at the heart of everything we do and as our Resident Liaison Officer, you’ll ensure our residents are regularly engaged with and consulted on works to be carried out to their properties and that it meets their satisfaction and our specification. You’ll work closely with colleagues and contractors to ensure seamless and prompt delivery of building work. In addition, you’ll set up and attend public meetings with residents, contractors and other colleagues to present investment proposals and maximise resident engagement. You’ll also act on behalf of residents, to ensure concerns, complaints and enquiries raised are effectively investigated and addressed, with outcomes communicated to those all involved. To be considered for this role, you’ll have experience of working in a front-line customer focused and high volume area with a good understanding of housing management issues and building /refurbishment projects. Key Responsibilities include: The RLO will act as the primary point of contact for residents affected by damp, mould, and condensation issues, ensuring effective communication, resident support, and efficient case progression. By strengthening resident engagement, the role will improve trust, reduce complaints, and support compliance with Awaab’s Law and the Housing Ombudsman’s Damp and Mould Spotlight Report recommendations. This role will be the frontline contact and customer care role for Thurrock’s revised damp and mould processes in line with Awaab’s law.&nbsp; The RLO will serve as a single point of contact for residents during their reports of Damp &amp; Mould and will: <ul> <li>Coordinate appointments, inspections, and works access.</li> <li>Communicate clearly about what works are planned and timescales.</li> <li>Provide proactive support to vulnerable residents, including referrals to welfare or tenancy management teams.</li> <li>Record and track resident feedback to improve service delivery.</li> <li>Ensure the service meets statutory timescales under Awaab’s Law (10 days for response, 7 days for remediation start).</li> <li>Assist the Project Team in proving necessary information and correspondence relating to Section 20 Consultations with leaseholders &nbsp;</li> <li>Act as resident liaison officer for all aspects related to legal repair</li> </ul> Key experience and skills required: <ul> <li>Able to use initiative and work pro-actively.&nbsp;</li> <li>A good sense of judgement, for example, in determining priorities and which issues should be brought to the attention of senior management.&nbsp;</li> <li>Able to develop and maintain effective working relationships.&nbsp;</li> <li>Organised; to work to deadlines.&nbsp;</li> <li>Advanced written and oral communication skills and proficiency in ICT.&nbsp;</li> <li>To behave in accordance with our values.&nbsp;</li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.&nbsp;</li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.&nbsp;</li> </ul> DBS: Basic DBS is required for this post. Closing Date:&nbsp; Closing Date (Redeployment Only) 4th December 2025 Closing Date: Internal and External: 4th January 2026 Interview Date:&nbsp;TBC If you would like an informal chat about the position, please feel free to email Joanna Bale on&nbsp;<a href="mailto:jbale@thurrock.gov.uk" target="_blank">jbale@thurrock.gov.uk</a>&nbsp;&nbsp; Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. To view the Job Profile and Person Specification please follow the link below: <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQCLwsQdGb9bT6H-L8dFA5o2AaWqlQ_5XCBLVTwvG3QX4GU?e=FPgHPR" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Thurrock Council

Resident Liaison Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3402/Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD.doc" target="_blank">Senior_Private_Sector_Housing_Officer_-_Renters_Rights_Act_-_December_2025_JD</a></li>
</ul>

Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.



Our Private Sector Housing team seeks to improve the conditions and management standards of private sector housing.
You’ll assist the team in achieving this by leading on the changes brought in by the Renters Rights Act to the delivery of housing enforcement standards, ensuring private sector residential accommodation throughout the District meets statutory standards and helping to bring about improvements in conditions and standards of management for residents.
You will deliver service improvements by developing new working processes and building relationships with partners to meet the requirements of the Renters Rights Act.
You’ll be responsible for assessing a variety of properties using the Housing Health and Safety Rating System (HHSRS) and interpreting the results of these assessments to determine an appropriate course of action to deal with each hazard identified.
You will investigate complaints regarding housing conditions and undertake detailed surveys and inspections of residential accommodation throughout the District.
With your knowledge of Housing legislation, you’ll be comfortable using formal action where necessary, including attendance at Court where required.
This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles, with your working time split between the office and home (2-3 days).
Why work with us?
We’re proud to be a high-performing local authority that values innovation, collaboration and people-first service. You’ll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You’ll be supported in making decisions, taking initiative, and growing your career in housing.
What’s in it for you?
You’ll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you’ll have on people’s quality of life is immediate and rewarding.
We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.
Other benefits include:
<ul>
<li>Enhanced annual leave of 30 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts on your MOT</li>
<li>Access to the BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li>
</ul>
Do you want to know more about the role? 
Please get in touch with Alison Simmons, Head of Strategic and Private Sector Housing, on 01732 227272 for an informal discussion about the role. 
Do you want to ensure you have the best chance of being shortlisted?
Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
Closing date: 5 January 2026
Interviews: 15 January 2026

Senior Private Sector Housing Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/3074/Housing_Scheme_Officer_-_Candidate_Pack.pdf" target="_blank">Housing_Scheme_Officer_-_Candidate_Pack</a></li>
</ul>

Please complete your application by using the apply button below.
Do not send your CV – only fully completed application forms will be accepted.



Are you up for a challenge? We are looking for an enthusiastic, IT literate, motivated individual to work as a Housing Scheme Officer within our Housing Scheme &amp; Finance team.
This is an exciting opportunity, working in a specialist intensive housing management team which is responsible for delivering a comprehensive customer centred enhanced housing management support service through its day to day management of Dartford Borough Council’s sheltered properties for older people. Please note that this is a remote worker role, based in and around Dartford’s sheltered housing schemes, and so efficient use of your time is essential to successfully achieve the many and varied tasks you will be responsible for throughout the day.
Previous experience in a similar role is desirable, as is an in-depth understanding of safeguarding issues, but full training will be provided to the successful applicant.&nbsp; Other key duties include signposting tenants to support services and helping tenants to maintain their independence.&nbsp; Managing low level anti-social behaviour from a variety of sources (not just the occupants of the building) is also an essential part of this role, as well as undertaking property management inspections and assisting with rent arrears recovery. You must be a good communicator who is able to plan and deliver your own agreed work programme, whilst working with and supporting your team colleagues.
You must be able to evidence the following skills and experience:
<ul>
<li>Efficient administration and exceptional organisation;</li>
<li>Self-motivation;</li>
<li>Excellent communication, both written and orally;</li>
<li>Health &amp; safety management within a communal living setting;</li>
<li>An understanding of Data Protection (GDPR) in a confidential working environment;</li>
<li>Confidence, enthusiasm, empathy and a flexible approach;</li>
<li>IT literacy, including Microsoft and Housing Management systems;</li>
<li> Participation in the out of hours Emergency Standby Call Out Duty Rota (mandatory) and requires a 20 minute response time.</li>
</ul>
A full driving licence and access to your own car is required for this post.
Please note that this role is based on site and home working/hybrid working does not apply.
Previous applicants need not apply.
This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
“The Council is an Equal Opportunities Employer”.
Interviews to take place in week commencing 5th January 2026.&nbsp;

Dartford Borough Council

Housing Scheme Officer

<h4>About the role</h4><h4>Role Summary</h4><ul><li> Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. </li><li> Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which can impact on successful tenancies such as health and wellbeing, social isolation, employment, training and financial issues. Referring or signposting to internal or external support and ensuring continued engagement with support as needed. </li><li> Support the transformation of our business and utilise technological advances to meet the changing needs of our customers and drive value and efficiency. Actively promote self-serve options whilst ensuring services remain equally accessible to those who cannot self-serve. </li></ul><h4>Salary:</h4>£34,890 - £40,314<h4>Hours of Work:</h4>35<h4>Contract:</h4>Permanent<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 Month <h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>I have worked at TCH since 2016, initially in Housing Options before moving to Housing Management. I now proudly manage our Tenancy Support Team covering all of our stock. The role of the team is very rewarding. We get to work with individuals and families who need our support the most and have the opportunity to make a real difference. If you would like a challenge and the chance to work with internal teams and external agencies, then this role would be ideal for you.Katie Playford - Tenancy Support Team Leader<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>Key Activities:Overarching:<li> Working in an agreed geographical area, coordinate the identification of customers both pre-tenancy and during tenancy, who require additional support to sustain their tenancies, either in the short term or over a longer period. </li><li> Promote independence, enabling customers who are unable to use TCH’s digital services to access core services and support in ways that meet their needs and aspirations. </li><li> Assess individual customer’s requirements pre and during tenancy to enable them to successfully sustain a tenancy, providing support and advice, undertaking home visits, where required, and working collaboratively with internal and external partners as required. </li><li> Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Pre-tenancy:</li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions.</li><li> Assist with pre-tenancy assessment and confirmation/coordination of support provision for nominated applicants where concerns about ability to sustain tenancy arise.</li><li> Signpost unsuccessful applicants/nominees to appropriate support re ongoing options.</li><li> Provide pre- tenancy support to accepted applicants identified as needing additional support to sustain a tenancy, including support with digital induction and the sign-up process.</li><li> Signpost and refer customers to support with tenancy set-up/moving in where appropriate. Throughout tenancy:</li><li> Pre-tenancy, and throughout the tenancy, identify customers who require enhanced services and act on internal, external and customer self-referrals to provide tenancy sustainment interventions</li><li> Provide clear, accessible, information about TCH’s and other support services available, including clear information about landlord and tenant responsibilities. Support and enable customers to pursue realistic options and to make the lifestyle choices necessary to achieve positive outcomes.</li><li> Signpost customers to advice, assistance and other interventions to enable them to sustain a tenancy and support and improve their well-being. Be proactive in ensuring that customers remain engaged with required support.</li><li> Where appropriate (usually where no family/agency support available) act as an advocate for vulnerable tenants with statutory, voluntary and commercial agencies.</li><li> Contribute to the development of a comprehensive network of positive contacts and collaboration with relevant agencies, including health, employment, training, support and voluntary agencies.</li><li> Where appropriate arrange and facilitate multi-agency meetings with partner agencies to address tenancy sustainment issues.</li><li> Take action in accordance with policy and procedure in all safeguarding situations. </li><li> Work collaboratively with Neighbourhood Housing Managers (NHM’s) to provide support to tenants to address hoarding issues; to include liaison with Fire and Rescue Service (FRS) and other relevant agencies. As a guideline NHM’s to lead on tenancy, property and safety issues, TSO to address root causes leading to hoarding behaviour. </li><li> Review tenancies at point of notice where concerns about tenancy sustainment remain, to establish if any further interventions are required. </li><li> Maintain accurate records in relation to customers’ vulnerability and support requirements, ensuring effective communication internally and with external partners. Crisis intervention:</li><li> Provide, or facilitate, intensive tenancy support to customers at the point of crisis, working collaboratively with both internal and external partners as required. </li><li> Work with the wider organisation, including Community Safety Team, Neighbourhood Housing Team, Income and Money Support, Housing Options, Contracts and Compliance and Asset Management, to assist in the resolution of tenancy breaches including anti-social behaviour, property condition and safeguarding issues. </li><li> Make appropriate referrals to assist customers to sustain their tenancy and improve their well-being and take steps to ensure customers remain engaged with required support. </li><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Education to GCSE (or equivalent) level of education with Maths and English (essential). </li><li> Level 3 Housing Management Qualification - or commitment to study towards (desirable). </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> A basic understanding of the welfare benefit and tax credit systems. </li><li> An understanding of the range of agencies available to support customers to sustain a tenancy. </li><li> Experience of working with vulnerable residents, diverse communities and marginalised groups. </li><li> Experience of identifying support needs and making support action plans including onward referrals for customers to support agencies and monitoring outcomes. </li><li> Demonstrable experience of providing one to one advice, counselling or mediation work. </li><li> Demonstrable experience of using Microsoft Office. </li><li> Knowledge of relevant legislation, regulation and best practice. </li><li>Full driving licence (essential) </li></ul><h4>Behaviours</h4><ul><li> Good written and oral communication skills. </li><li> Commitment to provide excellent customer service. </li><li> Commitment to promoting digital engagement with our customers. </li><li> The flexibility to adapt to changing workload demands and new organisational challenges. </li><li> Good organisational and time management skills. </li><li> Ability to build collaborative working relationships that achieve positive outcomes for our customers and the organisation. </li><li> Negotiation and influencing skills. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Wednesday, 10 December 2025<h4>Interview Date:</h4>Monday, 15 December 2025<a href="https://prteam.typeform.com/to/Is7wwgih" target="_blank">Apply now</a>





<ul></ul>

Town and Country Housing

Tenancy Support Officer

<a href="index.cfm?fa=jobs.viewAccessApplicationOptions">Load Application</a> <h4>Housing Registration Officer</h4>Housing Registration Officer Full Time – 37 hours Grade 5 - £31,022 - £33,143Closing Date - 7/12/2025Number of roles x2 Castle Point Borough Council is seeking to appoint two dedicated and compassionate Housing Registration Officers to deliver a resident focussed, data led, performance driven service.To work effectively as part of a small team responsible for maintaining the Council’s Housing Register, including comprehensive and accurate assessments of applicants’ circumstances, ensuring information provided is verified, keeping records up to date and carrying out periodic reviews to maintain up to date detailsSupport the Senior Housing Registration Officer in the planned delivery of services to adapt to changing community and customer needs and support monitoring service outcomes, ensuring effective delivery of personal objectives and the continuous improvement in service.Key Skills and abilitiesEducated to a good general educational standard, with the necessary operational experience within a team environment.Ability to problem solve and understand customer needs, some who may be facing stressful and difficult situationsAbility to effectively within a team of officers providing critical housing support and advice in relation to the Councils approved registration processExcellent customer care skills with the necessary interpersonal and written communication skills to deliver concise and clear information to clients and all stakeholderExcellent IT skillsAbility to apply new policy and national regulatory requirements in an efficient and effective manner keeping systems processes and procedures up to dateAbility to manage challenging customer situations and stressful situations.Not only is this a great role for the right candidate but you also get some great benefits including:- 27 days Annual leave- FREE Gym membership- Membership of the Local Government pension scheme- Eye test vouchers- Professional learning development opportunities- Staff discounts- Employee Assistance ProgrammeFor an informal discussion regarding this role, please contact Kelly Bristow – 01268 882411The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.Our values: Trust, Respect, Improving and Learning, and Customer FocusCastle Point Borough Council is an Equal Opportunities Employer.<h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/668/JD - Housing Registration Officer.pdf">JD - Housing Registration Officer.pdf</a> (163kb)</li></ul> Connecting from: 217.155.236.195





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Castle Point Borough Council

Housing Registration Officer

Job Description Quality Assurance Officer – Housing Repairs and Maintenance Salary: £33,531 - £38,052 per annum Grade D Permanent Contract Full-time 37 Hours per Week&nbsp; Our customers are at the heart of everything we do.&nbsp; As one of our Quality Assurance Officers you will be required to liaise with staff across various departments, residents, and contractors on a daily basis, ensuring a high level of customer service. This is a varied, fast paced, demanding role which will include monitoring repair works through to completion, ensuring our customers are kept fully informed. To be considered, you will need to understand the importance of customer care and be able to demonstrate this in your dealings with issues that arise.&nbsp; You will also need to be proficient in dealing with customer complaints and writing formal responses. You will need to be flexible and adaptable, with the ability to multi-task, with an eye for detail.&nbsp; You will also need to be able to demonstrate working individually and as part of a team with excellent time management, to ensure that key roles and responsibilities are managed within agreed timeframes. Main duties include: <ul> <li>Lead the programming and co-ordination of inspections undertaken by the Housing Technical Services Team/Building Surveyors, which is essential in delivering works in a timely and efficient manner, in accordance with required policies and legislation. &nbsp;</li> <li>Investigating complaints and enquiries relating to all repair and planned maintenance programmes.&nbsp;&nbsp;</li> <li>Produce formal responses to our customers including residents, Cllr’s, MP’s and MEP’s, within agreed timeframes, which will require you to have highly developed verbal and written skills.</li> <li>Monitoring repair works through to completion, and ensuring customers are kept fully informed of outcomes and next steps.</li> </ul> Key experience and skills required; <ul> <li>Able to use initiative and work pro-actively.</li> <li>A good sense of judgement, for example, in determining priorities, and which issues should be brought to the attention of senior management.</li> <li>Able to develop and maintain effective working relationships.</li> <li>Organised; to work to deadlines.</li> <li>Advanced written and oral communication skills and proficiency in ICT.</li> <li>To behave in accordance with our values.</li> <li>Commitment to the principles of agile working, including the ability to work flexibly with regards to both hours of work and location, including remote and home working as required.</li> <li>Ability to travel to the Civic Offices and our partnering contractor offices, within the Borough.</li> </ul> Advert Closing Date: <ul> <li>Redeployment Only: 27th November 2025</li> <li>Internal &amp; External: 14th December 2025</li> </ul> Interview Date: To Be Confirmed If you would like an informal chat or more information, please contact Tracy Melvin;&nbsp;<a href="mailto:tmelvin@thurrock.gov.uk" target="_blank">tmelvin@thurrock.gov.uk</a> Why Thurrock?&nbsp;&nbsp; Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve. Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp; &nbsp;&nbsp; Our location&nbsp; Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents.&nbsp; We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests and marshes.&nbsp; Thurrock is&nbsp;just half an hour journey away from the centre of London by train and well connected by road.&nbsp; To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/r/sites/ThurrockCouncilPublicDocuments/Job%20profile%20files/Quality_Assurance_Officer_Housing_Repairs_and_Maintenance_Job_Profile_Nov_25.pdf?csf=1&amp;web=1&amp;e=EK33Ge" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Quality Assurance Officer - Housing Repairs & Maintenance

Job Description Job Title:&nbsp;Housing Registrations Officer Salary:&nbsp;£29,253– £32,736&nbsp;per annum Grade:&nbsp;C&nbsp; Contract Type:&nbsp;Fixed Term/Internal Secondment - 10 months maternity cover&nbsp; Working Hours: 37&nbsp;hours per week&nbsp;&nbsp; We are seeking a dedicated Housing Registrations Officer to join our Allocations Team. &nbsp;In this role, you will be responsible for assessing housing applications in line with policy to ensure eligibility and housing need. &nbsp;You will provide clear advice and guidance to residents navigating the housing register.&nbsp; Attention to detail, strong communication skills and the ability to work effectively as part of a team are essential. The successful candidate will be confident in updating internal systems and handling sensitive casework with accuracy and care. &nbsp;Experience using Objective and NEC Housing Management Systems is desirable. Due to the nature of this role, the ideal candidate will have an understanding of housing legislation, particularly in relation to our Allocations policy and eligibility criteria. &nbsp;This is a fast-paced environment that requires resilience, organisation, and solution-focused approach. DBS Check:&nbsp;A Basic Disclosure and Barring Service (DBS) check is required. Benefits of Working with Us&nbsp; At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:&nbsp; <ul> <li>Generous annual leave entitlement&nbsp;</li> <li>Local Government Pension Scheme&nbsp;</li> <li>Flexible and hybrid working opportunities (where applicable)&nbsp;</li> <li>Ongoing training and professional development&nbsp;</li> <li>Employee&nbsp;assistance&nbsp;programme and wellbeing support&nbsp;</li> <li>Staff discounts and local offers&nbsp;</li> <li>A supportive and inclusive working environment&nbsp;</li> </ul> Closing Dates:&nbsp; Redeployment Only: &nbsp;27th November 2025 Internal &amp; External Applications: 28th December 2025 Interview Date:&nbsp;To Be Confirmed Additional Information&nbsp; If you have any questions about the role or interview process, please contact:&nbsp; Vicky Shaw -&nbsp;email&nbsp;<a href="mailto:sphill@thurrock.gov.uk" target="_blank">vshaw@thurrock.gov.uk</a> To view the Job Profile and Person Specification, please follow the link below:&nbsp; <a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/IQAWTCGoHZ4QSK8nmkIFOUdOAUTGfMIcgUMhNyXqv2qCpsw?e=sZOQYK" target="_blank">Download Job Profile (PDF Document)</a> About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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Are you looking for an exciting new challenge—one where you can develop new skills, build your confidence, and make a real difference to residents’ lives? Are you hoping to join a dynamic, supportive and friendly team? If so, we have the perfect opportunity for you! We’re recruiting for a new member of our Resident Involvement Team, where you’ll play an important role in helping residents share their views, shape the services that matter most to them, and contribute to improving the living environments across the local community. About the roleThis role offers an excellent opportunity for an enthusiastic and motivated individual to develop a broad range of skills while contributing to a vital team within the wider Housing Department. The position plays a key part in our commitment to providing a safe and secure housing environment for all residents, as well as ensuring their voices and opinions are sought, understood and included in our decision-making. The chosen candidate will: <ul><li>Be a key part of a friendly and supportive team.</li><li>Help to deliver a safe, secure housing service for all tenants and leaseholders. </li><li>Provide an effective and proactive resident engagement service.</li><li>Ensureoutstanding customer service and service delivery standard are achieved.</li><li>Provide a critical source of support for local people seeking help with their housing and contractor servicing needs.</li></ul>Who we’re looking forWe’d love to hear from you if you: <ul><li>Are educated to GCSE level or equivalent.</li><li>Have previous experience of delivering excellent front line housing services in a highly pressurised environment.</li><li>Have experience of facilitating meetings, groups, and forums.</li><li>Have experience of using information and communication technologies proficiently.</li><li>Can demonstrate clear and effective written and verbal communication skills.</li><li>Can present information accurately and in an appropriate format to a variety of audiences.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority.We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.We are conveniently located close to Oxted Station and have some free on-site parking.In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, hybrid working (requiring presence in the office for around two days a week), flexitime, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="//www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide.Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more?Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, please get in contact. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Melanie Davis (<a href="mailto:mdavis@tandridge.gov.uk" target="_blank">mdavis@tandridge.gov.uk</a>) Local Government ReorganisationSurrey is part of the government’s plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what <a href="https://www.tandridge.gov.uk/Your-council/Local-government-reorganisation-LGR" target="_blank">local government reorganisation</a> means for us.





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Housing Visiting Officer

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows; -(i) To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. (ii) To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer (iii) To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. (iv) To ensure the scheme is safe (v) To complete administrative tasks as directed by the Housing OfficerThe post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes<h4>Salary:</h4>£12.75 per hour<h4>Hours of Work:</h4>Bank<h4>Contract:</h4>Bank Support<h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way. "Katy Miller, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. 1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. 1.3 Priority MUST be always given to emergency calls and all emergency calls must recorded.2. Social Events and Activities 2.1 The post holder will help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. The post holder will encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. 2.2 The post holder will follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. 2.3 Where payment is required for activities the post holder will follow the cash handing procedures.3. Tenancy Support 3.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. 3.2 The post holder will ensure that appropriate records are maintained relating to services provided.4. Other Duties 4.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 4.2 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>• To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. • Recognise, respect and promote the different roles and diversity of the individuals within the business. • To actively contribute towards key performance indicators and professional standards. • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. • To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. • Attend and participate in training and other meetings and staff events as required. • Be an effective member of your team, presenting a positive impression of your section and the business. • This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. • This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance.<h4>About You</h4><h4>Education &amp; Qualifications</h4>• Enhanced Disclosure from the Disclosure and Barring Service.<h4>Key Skills &amp; Competencies</h4>Modelling Best Practice: • Demonstrate evidence of competence to undertake the post • Housing management (or similar) experience in the voluntary, public or private sectors • Willing to undertake training • Efficient and effective administrative skills. • To demonstrate honesty, trustworthiness, reliability and respectfulness.Internal Controls • Ability to manage and work within a small budget.Health &amp; Safety • Application of H&amp;S practices • Health and Safety risk assessmentInformation Technology • Use of IT to facilitate and support improvements to services, good communications and useful Management InformationOperational Requirements • Some flexible approach to working hours may be required • Ability to represent the organisation and lead and participate in a wide range of social activitiesDevelopment of staff and others • Take on further responsibilities • Undertake relevant training and development • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructionsOrganisation skills • Ability to prioritise • Problem solving abilities • Meet deadlines and advise of any problems early • Ability to function effectively under pressure and in a crisis<h4>Behaviours</h4>Management of diversity • Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities • Recognise and work to meet where possible the diverse and unique needs of each tenant • Strong commitment to non-discriminatory housing servicesManagement of staff &amp; teamwork • Ability to lead and motivate • Manage conflictInfluencing others • Ability to have ideas accepted even in the face of initial opposition • Negotiate effectivelyEffective communication • Good communication skills - both written and verbal • Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relativesLeadership • Commitment to providing excellence in Housing Services • Think ahead and plan • Demonstrate a positive attitude towards changeMutual Support • Be aware of support needed by others and identify and address any issues at an early stage where possible • Consider how actions could support others • Be prepared to give encouragement and offer assistance or advice when needed • Strong sense of customer focusCommunication skills • Explain things logically • Keep to the point • Style that is warm, caring and friendly • Express ideas confidently where required • Caring and compassionate towards people in need of care and supportInterpersonal sensitivity • Tailor style and service to meeting individual’s needs • Build rapport with customers, colleagues and staff • Demonstrate a pleasant, professional mannerJudgement • Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant • Ask questions to gather necessary information • Weigh the advantages and disadvantages of a course of action before reaching a decision • In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 8 December 2025<h4>Interview Date:</h4>Monday, 15 December 2025<a href="https://prteam.typeform.com/to/yIebfKVU" target="_blank">Apply now</a>





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Bank Housing Support Worker – Watling Court

Are you passionate about ensuring safe, compliant, and well-maintained homes? Do you have the leadership skills to drive excellence in housing asset compliance? This role focuses on statutory building safety compliance across housing assets, so you will play a pivotal role in protecting residents and delivering high-quality housing services.Reporting to the Head of Housing Assets, you will lead our Housing Compliance Team in managing statutory building safety across our housing portfolio. This includes oversight of:Fire safety, gas, electrical systems, water hygiene, lifts, and asbestos Implementation of cyclical testing and servicing programmes Procurement and contract management for compliance services Ensuring health &amp; safety and regulatory compliance across all housing stock Maintaining accurate statutory records and databases Conducting site inspections, preparing reports, and responding to complaints, FOIs, and disrepair claims.You will also be responsible for managing additional systems such as access control, CCTV, emergency power, and disability aids ensuring all installations are safe, certified, and fit for purpose.In order to thrive in this role you will already have proven experience in housing compliance or building services and have: Proven experience of managing multidisciplinary teams and contractors Excellent knowledge of statutory regulations and health &amp; safety standards A relevant qualification (e.g., HNC/HND in Building Studies) and professional membership (e.g., CIBSE, RICS, MCIOB) Membership of a professional body (e.g., CIBSE, RICS, MCIOB)Experience with housing compliance systems like True Compliance is a plus.For an informal discussion about the role please contact Paul Ingram, Head of Housing Assets on 01233 330428 Click to view a <a href="https://www.ashford.gov.uk/media/0lnhq14u/7152a-housing-safety-and-compliance-manager-nov-2025-new-jf.doc" target="_blank">Job Description</a>When Applying - please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a>Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provideWe welcome applications form the Armed Forces Community





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Ashford Borough Council

Housing Safety and Compliance Manager

An exciting opportunity has arisen within Tunbridge Wells Borough Council’s Housing Options Service for a Landlord Liaison Officer.This vital role focuses on developing and maintaining strong relationships with private landlords and letting agents to improve access to the private rented sector and help prevent and relieve homelessness. You’ll be at the forefront of our efforts to secure accommodation for those in housing need, supporting the Council’s statutory duties under Part 7 of the Housing Act 1996.Our VisionWe aim to be more than a housing service. We are passionate about what we do and work resourcefully and creatively as one team, going the extra mile to improve the lives and homes of our customers.About the RoleAs a Landlord Liaison Officer, you will:<ul><li>Lead on the procurement of private rented sector accommodation.</li><li>Promote landlord incentive schemes through outreach, events, and forums.</li><li>Build and maintain relationships with landlords and letting agents.</li><li>Support tenancy sustainment and homelessness prevention through home visits and advice.</li><li>Conduct property inspections to ensure compliance with safety and legal standards.</li><li>Assess tenancy deposit bond claims and advise landlords on best practices.</li><li>Attend landlord forums and networking events to strengthen sector engagement.</li><li>Support the Council’s Emergency Plan, including occasional out-of-hours work.</li></ul><h4>We’re looking for someone who:</h4><ul><li>Has experience in a frontline housing advice role.</li><li>Has worked with private landlords and letting agents to secure accommodation.</li><li>Understands homelessness legislation, housing law, and welfare reform.</li><li>Has excellent communication, negotiation, and influencing skills.</li><li>Can write clear and effective correspondence, including final offer letters.</li><li>Is confident using IT systems including Word and Excel.</li><li>Can manage their own workload and work well under pressure.</li><li>Holds a full valid driving licence and has access to a car.</li></ul>Desirable qualifications include:<ul><li>Studying towards or holding a professional qualification in Housing.</li></ul><h4>What We Offer</h4><ul><li>22 days annual leave (rising to 27 after 5 years’ service)</li><li>Membership of the Local Government Pension Scheme - with an employer contribution of 19.7%</li><li>Potential for hybrid working arrangements - to be discussed after the probation period. </li><li>Training and development opportunities</li><li>Free Parking </li><li>Access to the Council's EAP service</li></ul>If you would like to have a chat about the role, please contact Shanice Leach, Shanice Leach, Accommodation Team Leader, on 01892 554174 or email <a href="mailto:Shanice.Leach@tunbridgewells.gov.uk" target="_blank">Shanice.Leach@tunbridgewells.gov.uk</a>.





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Tunbridge Wells Borough Council

Landlord Liaison Officer

<h4>About the role</h4><h4>Role Summary</h4>As a Voids Clearance Driver/labourer you operate a clearance vehicle and undertake a variety of tasks identified in a void property as per a specification produced by the Voids Manager and/or Supervisor, taking ownership of work, operating within Health and Safety guidelines, and remaining within budget and time parameters. Working arrangements may be as part of a team or lone working, dependent upon the scope of the works required. Works may include but not limited to, property clearance, redecoration, cleaning and two-man assistance works.<h4>Salary:</h4><h4>Hours of Work:</h4>42.5<h4>Contract:</h4>Permanent <h4>Probation Period:</h4>6 months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>TCH Repairs is our in-house Direct Labour Organisation (DLO), working alongside Town &amp; Country Housing to deliver responsive, high-quality maintenance and repair services to our residents. Their skilled team ensures our homes are safe, well-maintained, and meet the standards our customers deserve. By keeping repairs in-house, we’re able to provide a more personal, efficient, and accountable service.We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years, we’ve invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area, all working together to build thriving communities and deliver excellent customer service.<h4>Meet your Manager</h4>Kevin Jacobs, Voids Supervisor<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>•Operating a clearance vehicle, loading and unloading of material •Removing contents from void addresses and tipping this at the waste management site •Performing cleaning duties on a void property, to assist the management team •Recording and submitting accurate data using relevant business systems electronic devices •Affording excellent customer service to client representatives •Arranging purchase of materials required to deliver the works in a planned and efficient manner •Comply with safeguarding policy and H&amp;S standards at all times •Operating within the company’s occupational road risk policies and procedures<h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4>•Full UK driving licence <h4>Key Skills &amp; Competencies</h4>•Previous experience in a similar role - Essential •Social Housing experience - Desirable •Previous experience in Voids or Property repairs/maintenance - Desirable<h4>Behaviours</h4>•You must possess a high degree of manual dexterity as there will be frequent use of hand tools •You may be required to work at height or uneven ground •You must also be able to work within a confined space, without restriction<h4>Why Choose Us</h4><ul><li>We provide a company van for work and a fuel card</li><li>25 days, increasing to 28 days at 5-years service and 30 days at 10-years service</li><li>Pay review every year</li><li>Up to £3,000 colleague referral fee</li><li>Contributory pension scheme with 4% to 10% matched contributions</li><li>Life insurance</li><li>24/7 digital GP service and counselling helpline (including face-to-face sessions)</li><li>Free annual eye test voucher and contribution towards glasses</li><li>Free annual flu jab</li><li>Two volunteer days per year</li><li>Extensive annual staff wellbeing programme of events</li><li>Career development and vocational training opportunities</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping travel, &amp; days out.</li><li>Social events, including rounders, festive Fridays and lunch time walking</li><li>Travel loan</li><li>Long service awards</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 5 December 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/Alpv6TtL" target="_blank">Apply now</a>





<ul></ul>

Voids Clearance Driver/Labourer

<h4>About the role</h4><h4>Role Summary</h4>Housing Support Worker The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows: (i)To respond to emergency calls from tenants, responding in accordance with agreed procedures; (ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society (iii)To ensure the scheme is safe and action any required emergency repairs and log any other (iv)To complete administrative tasks as directed by the Housing Officer The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes We have extra care schemes in the following areas:Lawson House (Larkfield) Watling Court (Gravesend) Meadow View Court (Wateringbury) Rosewell House (Tonbridge)If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. ***We are holding a open recruitment morning at Rosewell House, Tudeley Lane, Tonbridge, TN11 0FT on Wednesday 26th November 10am-12pm for anyone wishing to pop along to meet with us***<h4>Salary:</h4>£12.75ph<h4>Hours of Work:</h4>Flexible<h4>Contract:</h4>Bank, fixed term contract and permanent (Depending on what is available)<h4>Probation Period:</h4>6 Months<h4>Notice Period:</h4>1 month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4>1. 24 hour ‘emergency’ Wellbeing Service 1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. 2. Tenancy Support 2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.2.2 The post holder will ensure that appropriate records are maintained relating to services provided. 3. Scheme Safety and Repairs 3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. 3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures 3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. 4. Other Duties 4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.<h4>General</h4>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. •Recognise, respect, and promote the different roles and diversity of individuals. •To actively contribute towards the key performance indicators and professional standards. •Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. •To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. •To participate in training, attend other meetings, and staff events as required. •Be an effective member of your team, presenting a positive impression of your section and the Group. •Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. •Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. •Maintain awareness of budget requirements and value for money while delivering your role. •Consider and highlight any risk to the organisation or individuals whilst delivering your role. •Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.<h4>About You</h4><h4>Education &amp; Qualifications</h4>•Demonstrate evidence of competence to undertake the post •Housing management (or similar) experience in the voluntary, public or private sectors •Willing to undertake training •Efficient and effective administrative skills. •To demonstrate honesty, trustworthiness, reliability and respectfulness. •Enhanced Disclosure from the Disclosure and Barring Service. •Application of H&amp;S practices •Health and Safety risk assessment<h4>Key Skills &amp; Competencies</h4>•Ability to manage and work within a small budget •Use of IT to facilitate and support improvements to services, good communications and useful Management Information<h4>Behaviours</h4>•Ability to lead and motivate •Manage conflict •Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities •Recognise and work to meet where possible the diverse and unique needs of each tenant •Strong commitment to non-discriminatory housing services •Ability to have ideas accepted even in the face of initial opposition •Negotiate effectively, •Good communication skills - both written and verbal •Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives •Commitment to providing excellence in Housing Services •Think ahead and plan •Demonstrate a positive attitude towards change •Take on further responsibilities •Undertake relevant training and development •Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Ability to prioritise •Problem solving abilities •Meet deadlines and advise of any problems early •Ability to function effectively under pressure and in a crisis •Some flexible approach to working hours may be required •Ability to represent the organisation and lead and participate in a wide range of social activities •Be aware of support needed by others and identify and address any issues at an early stage where possible •Consider how actions could support others •Be prepared to give encouragement and offer assistance or advice when needed •Strong sense of customer focus •Explain things logically •Keep to the point •Style that is warm, caring and friendly •Express ideas confidently where required •Caring and compassionate towards people in need of care and support •Tailor style and service to meeting individual’s needs •Build rapport with customers, colleagues and staff •Demonstrate a pleasant, professional manner •Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant •Ask questions to gather necessary information •Weigh the advantages and disadvantages of a course of action before reaching a decision •In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary<h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Friday, 28 November 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





<ul></ul>

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;<ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4>£12.75<h4>Hours of Work:</h4>Day, Evening and Night shifts available<h4>Contract:</h4>Bank/Casual <h4>Probation Period:</h4>NA<h4>Notice Period:</h4>ASAP<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!The Housing Support team enables people to maintain their independence in their own self-contained flats.If you enjoy making a difference to people's lives, then this role could be ideal for you!"Sharon Davies, Housing Officer<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Tuesday, 2 December 2025<h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





<ul></ul>

Bank Housing Support Worker (Days, Evenings and Nights)

Job Description Homeownership Services Manager&nbsp; Starting Salary: £63,393 per annum Grade: H Permanent Contract 37 Hours per Week&nbsp; Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail, and creative industries.&nbsp;Thurrock Council’s Homeownership Service has an exciting opportunity to join an established housing department as Homeownership Services Manager. This is a management position within the Place Directorate, responsible for leading a team to deliver high-quality leasehold management, service charge setting and Right to Buy administration to support Council leaseholders while ensuring compliance with relevant housing regulations and legislation.Thurrock Council manages a diverse homeownership portfolio, consisting of leasehold, and freehold properties across the borough. This portfolio presents a unique opportunity to engage with a range of tenure types, ensuring that leaseholders and homeowners receive excellent service.This role provides a unique challenge for an initiative-taking and strategic leader with a vision for improving homeownership services. The successful candidate will be responsible for driving service improvements, ensuring financial accuracy in service charges, and maintaining strong relationships with leaseholders and key stakeholders.A key part of the role will be championing customer engagement, ensuring leaseholders are well-informed and that their voices are heard in decision-making processes. They will lead on ensuring transparency in billing, managing disputes effectively, and implementing best practices in leasehold services.We are seeking an initiative-taking individual who can self-manage their time effectively while also working collaboratively with other housing teams to enhance homeownership service delivery. You must have the ability to develop policies, manage financial risks, and support members of the homeownership team to meet targets.The successful candidate would have a strong understanding of homeownership legislation, economic management, and dispute resolution, and would be expected to hit the ground running in this role.A Disclosure and Barring Service (DBS) Check is not required for this post.&nbsp; Advert Closing Date <ul> <li>Redeployment Only:&nbsp;27th November 2025</li> <li>Internal &amp; External:&nbsp;14th December 2025&nbsp;</li> </ul> Interview Dates:&nbsp;To Be ConfirmedWe reserve the right to withdraw the role at any time - Candidates may be invited to interview upon submitting a complete application.&nbsp;Previous applicants need not re-apply.&nbsp; To view the Job Profile and Person Specification please follow the link below: &nbsp;<a href="https://thurrockc.sharepoint.com/:b:/s/ThurrockCouncilPublicDocuments/EcX1Op-u-IlFnWiNIT32IvsBW5njKKUb-5oS3cLgy6Psew?e=s2mBrA" target="_blank">Download Job Profile (PDF Document)</a> “If you encounter an error message when opening the Job Profile link please refresh the error page”About usWhy Thurrock? Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead. This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.&nbsp;Our locationThurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000&nbsp;residents. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes. Thurrock is just half an hour journey away from the centre of London by train and well connected by road.Staff benefitsWe offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.Further information can be found here <a href="https://www.thurrock.gov.uk/working-for-council/employment-benefits" target="_blank">Employment benefits | Working for the council | Thurrock Council</a>&nbsp; Equality, Diversity &amp; InclusionThurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do. For further information about Thurrock Council please visit our website: <a href="https://www.thurrock.gov.uk/" target="_blank">Thurrock Council</a>





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16 Housing Jobs in Maidstone, UK