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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/5419/Housing_Policy_and_Enforcement_Manager_JD_-_2_July_2025__Final_.pdf" target="_blank">Housing_Policy_and_Enforcement_Manager_JD_-_2_July_2025__Final_</a></li>
</ul>

<p>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.</p>



<p>We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.</p>
<p>As our new <strong>Housing Policy and Enforcement Manager</strong>, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.</p>
<p><strong>Everything you need to know</strong></p>
<p>We’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.</p>
<p>You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045</p>
<p><strong>What you will be doing</strong></p>
<ul>
<li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li>
<li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li>
<li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li>
<li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li>
<li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li>
<li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li>
<li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li>
<li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li>
</ul>
<p><strong>What you will bring to the role</strong></p>
<ul>
<li>Educated to degree level or equivalent experience in a relevant field.</li>
<li>Full driving licence and access to your own vehicle.</li>
<li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li>
<li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li>
<li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li>
<li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li>
<li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li>
<li>A track record of developing successful bids and securing external funding for housing initiatives.</li>
<li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li>
<li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li>
</ul>
<p><strong>What’s in it for you</strong></p>
<p>We are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.</p>
<p>Other benefits include:</p>
<ul>
<li>Enhanced annual leave of 31 days (excluding bank holidays)</li>
<li>Additional leave after 5 years of service</li>
<li>Extra Christmas closure day</li>
<li>Hybrid working</li>
<li>Generous Local Government Pension Scheme</li>
<li>Opportunities to join in with social activities</li>
<li>Free parking</li>
<li>Employee benefits including discounts on shopping, travel, days out and more,</li>
<li>Tusker car salary sacrifice scheme and discounts with your MOT</li>
<li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li>
</ul>
<p><strong>Find out more</strong></p>
<p>For an informal discussion about this role, please get in touch with Alison Simmons on:</p>
<p>01732 227272</p>
<p><em>*Previous applicants should not apply*</em></p>
<p><strong>Best chance of being shortlisted</strong></p>
<p>Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.</p>
<p><strong>Closing date</strong>: 31st October 2025</p>
<p><strong>Interview</strong> <strong>date</strong>: 19th November 2025</p>

Housing Policy and Enforcement Manager

<h4>Compliance specialist (Electrical Gas and Lifts)</h4><p><strong>Team :</strong></p>Housing Technical Services<p><strong>Location: </strong></p>Castle Point Council Offices, Kiln Road<p><strong>Salary: </strong></p>Grade 9 - £48,226- 52,413 per annum<p><strong>Working Hours: </strong></p>37 hours per week <p><strong>Contract Type: </strong></p>Permanent<p><strong>Number of Positions: </strong></p>One<p><strong>DBS Check</strong>:</p>Yes<p><strong>Closing Date: </strong></p>12:00pm 02nd November 2025<p>Council Offices, Kiln Road, Benfleet, Essex, SS7 1TF</p><p>Compliance specialist (Electrical Gas and Lifts)</p><p><strong>Full Time– 37 hours per week</strong></p><p><strong>Grade 9 - £48,226- 52,413</strong></p><p>Castle Point Borough Council are seeking a motivated and capable Compliance Specialist to join our Housing Services Directorate. This is an exciting opportunity to be part of a team delivering a resident-focused, data-led, and performance-driven service, ensuring that every home we manage is safe, compliant, and maintained to the highest standards.</p><p>Working within the Property Compliance Team, you will support the Council in managing statutory safety programmes <strong>Gas Electrics and Lifts</strong> helping to ensure that Castle Point Borough Council fully meets its landlord compliance duties and continues to improve safety outcomes for residents.</p><p>Please note that this role will be based in the council offices and will require regular travel to sites in the borough, Driving Licence, suitable own transport with business insurance is required.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support the delivery and monitoring of statutory compliance programmes for: <strong>Gas Electrics and Lifts</strong></li><li>Ensure that all, inspection programmes, and remedial works are completed to a high standard and within required timescales.</li><li>Oversee the completion and quality assurance of al Gas, electrical and Lift works.</li><li>Maintain and validate compliance data, certification, and risk registers on the Council’s compliance IT system.</li><li>Review contractor performance, ensure appropriate remedial actions are implemented, and escalate issues of non-compliance.</li><li>Support the development, review, and implementation of compliance policies, procedures, and improvement plans.</li><li>Contribute to assurance reporting through accurate KPI and performance reporting.</li><li>Engage effectively with residents, contractors, and colleagues to promote a strong culture of safety and compliance.</li></ul><p><strong>Skills and Abilities:</strong></p><ul><li>Strong understanding of landlord compliance obligations, particularly Gas Safety (Installation and Use) Regulations 1998, Electrical Safety Standards , and Lifting Operations and Lifting Equipment Regulations (LOLER) 1998.</li><li>Ability to interpret compliance certificates, inspection reports, and regulatory guidance.</li><li>Experience working and managing h contractors, coordinating safety works, and implementing robust quality control measures.</li><li>Ability to identify and scope remedial works.</li><li>Excellent written and verbal communication skills, with the ability to produce clear technical reports.</li><li>Strong attention to detail and an analytical approach to managing data and compliance evidence.</li><li>Strong IT skills, including the ability to use housing compliance systems.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li></ul><p><strong>Essential Qualifications: </strong></p><ul><li>Demonstrable experience in property compliance, maintenance, or building services, ideally within social housing or a regulated environment.</li><li>Experience managing or auditing gas, electrical, or lift compliance programmes.</li><li>Strong working knowledge of health and safety and landlord statutory obligations.</li><li>Valid UK driving notice</li></ul><p><strong>Desirable Qualifications:</strong></p><ul><li><strong>Gas Safety:</strong> ACS-qualified Gas Engineer (CCN1, CENWAT, or equivalent) or recognised Gas Safety Management qualification.</li><li><strong>Electrical Safety:</strong> City &amp; Guilds 2391 (Inspection &amp; Testing), 2382 (Wiring Regulations – 18th Edition), or equivalent.</li><li><strong>Lifts:</strong> Lifting Operations and Lifting Equipment (LOLER) competence or LEIA-accredited awareness training.</li><li><strong>Health &amp; Safety / Compliance:</strong> IOSH Managing Safely, or equivalent.</li><li><strong>Building Services / Property Compliance:</strong> HNC, HND, or equivalent qualification in Building Services, Engineering, or Construction.</li></ul><p>.</p><p>Applicants without formal qualifications but with substantial relevant experience in compliance, building safety, or housing asset management will be fully considered.</p><p><strong>What We Offer</strong></p><p>This is a fantastic opportunity to join a forward-thinking organisation that places <strong>resident safety and service quality at the heart of everything we do</strong>.</p><p>As part of our team, you will benefit from:</p><ul><li>27 days annual leave (plus bank holidays)</li><li>Free Gym Membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul><p><strong>Apply Now</strong></p><p>If you’re passionate about housing safety and compliance, and want to help ensure our homes are safe, warm, and compliant, we’d love to hear from you.</p><p>The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check.</p><p>The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.</p><p><strong>Our values: Trust, Respect, Improving and Learning, and Customer Focus</strong></p><p>Castle Point Borough Council is an Equal Opportunities Employer.</p><br><br><h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/645/Complaince speaclist Electrical, Gas, Lifts SC1.pdf">Complaince speaclist Electrical, Gas, Lifts SC1.pdf</a> (179kb)</li></ul>





<ul></ul>

Castle Point Borough Council

Compliance specialist (Electrical Gas and Lifts)

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9374/Visiting_Officer_-_Candidate_Pack.pdf" target="_blank">Visiting_Officer_-_Candidate_Pack</a></li>
</ul>

<p>Please complete your application by using the apply button below</p>
<p>Do not send your CV – only fully completed application forms will be accepted</p>



<p>To receive and investigate applications from people who are homeless or threatened with homelessness, ensuring that applicants housing and support needs are assessed and met in accordance with the Council’s statutory duties and policies.&nbsp;</p>
<p>Duties and responsibilities will include:</p>
<ul>
<li>Complete visits to temporary accommodation properties within the Dartford Borough and out of borough</li>
<li>Meet with the families/individuals living in the temporary accommodation to gain update of their circumstances and offer support, guidance and assistance</li>
<li>Produce a comprehensive visiting report and upload to the customers housing application and ensure robust data entry for statistical reporting purposes.</li>
<li>Escalate any safeguarding concerns to management and report accordingly</li>
<li>Investigate housing disrepair issues including damp and mould and report to temporary accommodation providers / Dartford Borough Council repairs team and follow up to ensure repairs are remedied</li>
<li>Investigate complaints regarding temporary accommodation standards and liaise with temporary accommodation providers to escalate concerns</li>
<li>Provide applicants with comprehensive advice on the full range of housing options available to them taking into account their needs and aspirations</li>
<li>Work in partnership with the wider housing solutions team to create viable housing solutions that provide pathways into alternative housing where homelessness was not able to be prevented</li>
<li>Develop and maintain close working relations with a broad cross-section of council services and partners in order to encourage joint working and secure the assistance and support that is required with applicants housing issues.</li>
</ul>
<p>Interviews will take place between Monday 24th and Wednesday 26th November.</p>

Dartford Borough Council

Visiting Officer

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/9244/DPLS_Technical_Assistant_-_Candidate_Pack.pdf" target="_blank">DPLS_Technical_Assistant_-_Candidate_Pack</a></li>
</ul>

<p>Please complete your application by using the apply button below</p>
<p>Do not send your CV – only fully completed application forms will be accepted</p>



<p>This post provides administrative support to the Dartford Private Leasing Scheme within The Housing Solutions Team.</p>
<p>This includes:</p>
<ul>
<li>Raising work orders &amp; recording stage history using the Councils housing management system</li>
<li>Arranging contractors to deliver work</li>
<li>Reporting on contractor performance</li>
<li>Supporting the management of property portfolio</li>
<li>Liaising with landlords</li>
<li>General administrative duties</li>
</ul>
<p>Relevant experience of working in a customer services role in a Local Authority or Building Maintenance environment would be beneficial. The successful applicant will also have an excellent working knowledge of Microsoft Word, Outlook and Excel packages. A basic understanding of building maintenance.</p>
<p>Interviews will take place on 17th and 18th November.</p>

DPLS Technical Assistant

<h4>Compliance Business Support Officer</h4><p><strong>Team :</strong></p>Housing Technical Services<p><strong>Location: </strong></p>Castle Point Council Offices, Kiln Road<p><strong>Salary: </strong></p>Grade 4 - £29064 – £30,518 pa<p><strong>Working Hours: </strong></p>37 hours per week <p><strong>Contract Type: </strong></p>Permanent<p><strong>Number of Positions: </strong></p>One<p><strong>DBS Check</strong>:</p>yes<p><strong>Closing Date: </strong></p>12:00pm 2nd November 2025<p><strong>Compliance Business Support Officer</strong></p><p><strong>Full Time– 37 hours</strong></p><p><strong>Grade 4 - £29064 – £30,518 pa</strong></p><p><strong>Closing Date - 02nd November 2025</strong></p><p>Castle Point Borough Council are keen to appoint a Compliance Business Support Officer to work in the Housing Services Directorate, to be a part of the team to deliver a resident focused, data led, performance driven service. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.</p><p>Please note that this role will be based in the council offices and will require regular travel to sites in the borough. Driving Licence and suitable own transport with business insurance is required.</p><p>Key Skills and abilities</p><ul><li>To maintain and build upon the existing partnership ethos and work within compliance team, wider Housing technical services team and Contractors to ensure all compliance areas are meeting requirements of legislation. </li><li>To work alongside the compliance manager providing technical expertise for all statutory and non-statutory compliance areas of Asbestos, Gas, Electric, Fire Safety, Water Hygiene, Lifts.</li><li>To be able to raise, check and evaluate asbestos surveys. To provide guidance on results and advise on necessary actions in the management or removal of licensed or unlicensed asbestos containing materials.</li><li>To raise and supervise any works orders resulting from the asbestos surveys with all work complying with the relevant Health and Safety legislation and recording results on the asbestos register. Castle Point instigates all asbestos surveys and licensed removals only.</li><li>To ensure our contractors is completing services and providing relevant certification within the timescales set out in the contract.</li><li>To assist the compliance Manager in ensuring all remedial works across all compliance areas are raised, tracked and completed accordingly. </li><li>To assist Compliance manager, and housing technical services team in maintaining budget provisions by ensuring all approved jobs up to the value of £1k are justified and completed to a good standard and priced in line with the Contract. </li><li>To assist in ensuring key database IT systems are kept updated in regard to compliance areas. The current used system is Apex.</li><li>Assist the compliance manager in maintaining good working relationships with sub-contractors and ensure the contracts are managed effectively. </li><li>To review and approve works orders for the works for compliance areas up to the value of £1k. </li><li>Assist the Compliance Manager to provide assurance about compliance issues with any relevant external bodies such as HSE where required.</li><li>Assist with the risk with contractors carrying out works relating to Landlord Health &amp; Safety Compliance issues.</li></ul><p>Experience</p><p>Previous practical experience working within the same or similar role is essential</p><p>Not only is this a great role for the right candidate but you also get some great benefits including:</p><ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Perks and dicsounts</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul><p>The successful applicant will be subject to an <strong>Basic</strong> Disclosure &amp; Barring Service (DBS) check.</p><p>The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.</p><p><strong>Our values: Trust, Respect, Improving and Learning, and Customer Focus</strong></p><p>Castle Point Borough Council is an Equal Opportunities Employer.</p><br><br><h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/647/Compliance Business Support Officer SC1.pdf">Compliance Business Support Officer SC1.pdf</a> (185kb)</li></ul>





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Compliance Business Support Officer

<h4>Repairs Manager - Housing </h4><p>Team:</p>Housing Technical Services<p>Location:</p>Castle Point Council Offices, Kiln Road<p><strong>Salary:</strong></p>Grade 10 - £53,460- £58,506 pa<p><strong>Working Hours: </strong></p>37 hours per week <p><strong>Contract Type:</strong></p>Permanent<p><strong>Number of Positions:</strong></p>one<p><strong>DBS Check</strong>:</p>yes<p><strong>Closing Date:</strong></p>12:00pm 2nd November 2025<p><strong>Repairs Manager</strong></p><p><strong>Location: Castle Point Borough Council</strong></p><p><strong>Contract: Full-time 37 hours per week</strong></p><p><strong>Salary: £53,460 - £58,506 (Grade 10 , SCP 42-46 )</strong></p><p>Castle Point Borough Council are keen to appoint a Repairs Manager to work in the Housing Services Directorate, to lead and inspire a team to deliver a resident focused, data led, performance driven repairs service. Working as part of team to manage the responsive repairs, voids, disrepair, across the council housing and sheltered stock. Ensuring that the homes are maintained in accordance with agreed quality standards. You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence.</p><p>Please note that this role will be based in the council offices and will require regular travel to sites in the borough, driving Licence, suitable own transport with business insurance is required</p><p>Key Skills and abilities</p><ul><li>Leadership and management skills</li><li>Experience in a customer focused environment &amp; working effectively in a collaborative environment</li><li>Demonstrate well-developed organisational skills, the ability to work flexibly and on own initiative, with the ability to be a strong team player</li><li>Ability to continuously improve services and identify innovative solutions</li><li>Excellent written and verbal communication skills, with the ability to convey technical information clearly to residents, colleagues, and contractors.</li><li>Strong IT skills, including the ability to use housing compliance systems, databases, and Microsoft Office (Excel, Word, Outlook).</li><li>High level of attention to detail and accuracy, particularly in data entry and certification handling.</li><li>Demonstratable knowledge of building construction, housing repairs, with a solid understanding of construction principles and practices.</li><li>In-depth knowledge of construction and maintenance within a Social Housing environment, understanding the unique challenges and requirements.</li><li>You will have experience of handling complaints and ensuring that a culture of continuous improvement is imbedded with the team that you lead</li><li>General understanding of key compliance areas within housing, such as Asbestos, Gas Safety, Electrical Safety, Fire Safety, Water Hygiene, or Lift Safety, and a willingness to develop knowledge further.</li><li>Understanding of data management and the importance of accurate record-keeping and certification storage.</li><li>You will have an understanding of the legislation as it relates to the statutory housing functions and have experience of working in the rented property sector.</li><li>Familiarity with contractor performance monitoring, KPIs, and remedial tracking processes</li><li>You will have knowledge and experience of the Section 20 leaseholder process, to manage leasehold tenancies that are affected by repair works.</li><li>You will have knowledge of statutory and construction requirements in relation to the Statutory Landlord Compliance with respect to the management damp and mould, asbestos, water hygiene, fire risk, electrical safety, gas safety, radon and lifts, together with an understanding of the requirements of health &amp; safety legislation in relation to a repair and voids service.</li></ul><p>Experience</p><ul><li>Significant experience in a similar role within Local government or other social housing provider is essential.</li><li>Demonstratable knowledge and experience of all of relevant consumer standards, in relation to social housing repairs and maintenance workstreams, experience all related compliance regulations, and audit reports and recommendations relating to regulatory compliance, and data protection.</li><li>Knowledge and experience of social housing repairs, including knowledge of the HHSRS and associated hazards and risks within domestic properties</li><li>Knowledge of maintenance of housing buildings, sheltered housing, supported sheltered housing, leaseholder properties and privet sector Landlords.</li><li>Experience working in a compliance-related, technical, or business support role within a housing, property, or local authority setting</li><li>Experience of using technology to maintain data systems and information</li><li>Awareness and experience of health and safety principles in a repairs and housing service</li><li>Experience of using housing or compliance IT systems, particularly for managing certification, orders, and data updates.</li><li>Experience assisting in the delivery of resident-focused services that support health and safety compliance.</li></ul><p>Qualifications</p><ul><li>Membership of a professional body e.g. IFE, IFSM, IOSH, RICS, ASCP, CIH – Desirable</li><li>Driving Licence, suitable own transport with business insurance, ability to work from other offices as required.</li></ul><p>Not only is this a great role for the right candidate but you also get some great benefits including:</p><ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Local Government Pension Scheme</li><li>Flexible working arrangements</li><li>Comprehensive training and professional development support</li></ul><p>The successful applicant will be subject to an Disclosure &amp; Barring Service (DBS) check</p><p>The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.</p><p><strong>Our values: Trust, Respect, Improving and Learning, and Customer Focus</strong></p><p>Castle Point Borough Council is an Equal Opportunities Employer.</p><br><br><h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/626/Repairs Manager Job Spec.pdf">Repairs Manager Job Spec.pdf</a> (186kb)</li></ul>





<ul></ul>

Repairs Manager - Housing

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows;-</p><ul><li>To respond to emergency calls from tenants, responding in accordance with agreed procedures;</li><li>To support individual tenants and leaseholders to sustain their tenancies/leases with the Society;</li><li>To ensure the scheme is safe and action any required emergency repairs and log any other;</li><li>To complete administrative tasks as directed by the Housing Officer;</li></ul><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><h4>Contract:</h4><p>Bank/Casual</p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>I joined TCH in 2023 and have worked for both HIST and now Extra Care Housing as a Housing Officer at Watling Court. I work across a number of teams within TCH in my role and I have some lovely work colleagues. Outside of work I love to socialise especially going on long walks with my family and a stop at the local pub on the way.</p><p>Katy Miller, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>24 hour ‘emergency’ Wellbeing Service </p><ul><li>The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</li><li>The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</li><li>Priority MUST be given to emergency calls at all times and all emergency calls must be recorded.</li></ul><p>Tenancy Support </p><ul><li>The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</li><li>The post holder will ensure that appropriate records are maintained relating to services provided.</li></ul><p>Scheme Safety and Repairs </p><ul><li>The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.</li><li>The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures.</li><li>The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action.</li></ul><p>Other Duties </p><ul><li>The post holder will carry out other administrative tasks as directed by the Housing Officer.</li></ul><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><ul><li>To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.</li><li>Recognise, respect, and promote the different roles and diversity of individuals.</li><li>To actively contribute towards the key performance indicators and professional standards.</li><li>Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.</li><li>To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.</li><li>To participate in training, attend other meetings, and staff events as required.</li><li>Be an effective member of your team, presenting a positive impression of your section and the Group.</li><li>Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.</li><li>Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.</li><li>Maintain awareness of budget requirements and value for money while delivering your role.</li><li>Consider and highlight any risk to the organisation or individuals whilst delivering your role.</li><li>Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li>Housing management (or similar) experience in the voluntary, public or private sectors.</li><li>Willing to undertake training.</li><li>Enhanced Disclosure from the Disclosure and Barring Service.</li><li>Health and Safety risk assessment.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li>Demonstrate evidence of competence to undertake the post.</li><li>Housing management (or similar) experience in the voluntary, public or private sectors.</li><li>Willing to undertake training.</li><li>Efficient and effective administrative skills.</li><li>To demonstrate honesty, trustworthiness, reliability and respectfulness.</li><li>Able to manage and work within a small budget.</li><li>Use of IT to facilitate and support improvements to services, good communications and useful Management Information.</li><li>Able to lead and motivate.</li><li>Manage conflict.</li></ul><h4>Behaviours</h4><p>Mutual Support:</p><ul><li>Be aware of support needed by others and identify and address any issues at an early stage where possible.</li><li>Consider how actions could support others.</li><li>Be prepared to give encouragement and offer assistance or advice when needed.</li><li>Strong sense of customer focus.</li></ul><p>Communication Skills:</p><ul><li>Explain things logically.</li><li>Keep to the point.</li><li>Style that is warm, caring and friendly.</li><li>Express ideas confidently where required.</li><li>Caring and compassionate towards people in need of care and support.</li></ul><p>Interpersonal Sensitivity:</p><ul><li>Tailor style and service to meeting individual’s needs.</li><li>Build rapport with customers, colleagues and staff.</li><li>Demonstrate a pleasant, professional manner.</li></ul><p>Judgement:</p><ul><li>Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant.</li><li>Ask questions to gather necessary information.</li><li>Weigh the advantages and disadvantages of a course of action before reaching a decision.</li><li>In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary.</li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 31 October 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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Town and Country Housing

Housing Support Worker

<h4>About the role</h4><h4>Role Summary</h4><p>Housing Support Worker </p><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows:<br>(i)To respond to emergency calls from tenants, responding in accordance with agreed procedures;<br>(ii)To support individual tenants and leaseholders to sustain their tenancies/leases with the Society<br>(iii)To ensure the scheme is safe and action any required emergency repairs and log any other<br>(iv)To complete administrative tasks as directed by the Housing Officer </p><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><p>We have extra care schemes in the following areas:</p><p>Lawson House (Larkfield)<br>Watling Court (Gravesend)<br>Meadow View Court (Wateringbury)<br>Rosewell House (Tonbridge)</p><p>If you are interested in one or more schemes, then please state this in your application. We may not be recruiting in your preferred scheme at the moment but we will be in touch to advise when something is available. </p><h4>Salary:</h4><p>£12.75ph</p><h4>Hours of Work:</h4><p>Flexible</p><h4>Contract:</h4><p>Bank, fixed term contract and permanent (Depending on what is available)</p><h4>Probation Period:</h4><p>6 Months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><p>1. 24 hour ‘emergency’ Wellbeing Service </p><p>1.1 The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</p><p>1.2 The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</p><p>1.3 Priority MUST be given to emergency calls at all times and all emergency calls must recorded. </p><p>2. Tenancy Support<br>2.1 The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</p><p>2.2 The post holder will ensure that appropriate records are maintained relating to services provided. </p><p>3. Scheme Safety and Repairs </p><p>3.1 The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </p><p>3.2 The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures </p><p>3.3 The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action. </p><p>4. Other Duties </p><p>4.1 The post holder will carry out other administrative tasks as directed by the Housing Officer </p><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><p>•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.<br>•Recognise, respect, and promote the different roles and diversity of individuals.<br>•To actively contribute towards the key performance indicators and professional standards.<br>•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.<br>•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.<br>•To participate in training, attend other meetings, and staff events as required.<br>•Be an effective member of your team, presenting a positive impression of your section and the Group.<br>•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.<br>•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.<br>•Maintain awareness of budget requirements and value for money while delivering your role.<br>•Consider and highlight any risk to the organisation or individuals whilst delivering your role.<br>•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.</p><h4>About You</h4><h4>Education &amp; Qualifications</h4><p>•Demonstrate evidence of competence to undertake the post<br>•Housing management (or similar) experience in the voluntary, public or private sectors<br>•Willing to undertake training<br>•Efficient and effective administrative skills.<br>•To demonstrate honesty, trustworthiness, reliability and respectfulness.<br>•Enhanced Disclosure from the Disclosure and Barring Service.<br>•Application of H&amp;S practices<br>•Health and Safety risk assessment</p><h4>Key Skills &amp; Competencies</h4><p>•Ability to manage and work within a small budget<br>•Use of IT to facilitate and support improvements to services, good communications and useful Management Information</p><h4>Behaviours</h4><p>•Ability to lead and motivate<br>•Manage conflict<br>•Demonstrate awareness of different values, cultures and needs amongst tenants , staff and communities<br>•Recognise and work to meet where possible the diverse and unique needs of each tenant<br>•Strong commitment to non-discriminatory housing services<br>•Ability to have ideas accepted even in the face of initial opposition<br>•Negotiate effectively,<br>•Good communication skills - both written and verbal<br>•Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives<br>•Commitment to providing excellence in Housing Services<br>•Think ahead and plan<br>•Demonstrate a positive attitude towards change<br>•Take on further responsibilities<br>•Undertake relevant training and development<br>•Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Ability to prioritise<br>•Problem solving abilities<br>•Meet deadlines and advise of any problems early<br>•Ability to function effectively under pressure and in a crisis<br>•Some flexible approach to working hours may be required<br>•Ability to represent the organisation and lead and participate in a wide range of social activities<br>•Be aware of support needed by others and identify and address any issues at an early stage where possible<br>•Consider how actions could support others<br>•Be prepared to give encouragement and offer assistance or advice when needed<br>•Strong sense of customer focus<br>•Explain things logically<br>•Keep to the point<br>•Style that is warm, caring and friendly<br>•Express ideas confidently where required<br>•Caring and compassionate towards people in need of care and support<br>•Tailor style and service to meeting individual’s needs<br>•Build rapport with customers, colleagues and staff<br>•Demonstrate a pleasant, professional manner<br>•Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant<br>•Ask questions to gather necessary information<br>•Weigh the advantages and disadvantages of a course of action before reaching a decision<br>•In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</p><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Friday, 28 November 2025</p><h4>Interview Date:</h4><a href="https://prteam.typeform.com/to/W1NqIfcy" target="_blank">Apply now</a>





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<h4>Sheltered Housing Officer</h4><p><strong>Location: </strong></p>Castle Point Council Offices, Kiln Road<p><strong>Salary: </strong></p>£31,022 - £33,143 per annum (SCP 17-21)<p><strong>Working Hours: </strong></p>37 hours per week <p><strong>Contract Type: </strong></p>Permanent <p><strong>Number of Positions: </strong></p>Two<p><strong>DBS Check</strong>:</p>Enhanced<p>Sheltered Housing Officer</p><p><strong>Full Time – 37 hours </strong></p><p><strong>Grade 5 – SCP Range 17-21</strong></p><p><strong>£31,022 - £33,143</strong></p><p>Castle Point Borough Council is seeking to appoint two dedicated and compassionate Sheltered Housing Officers, to deliver a resident focussed, data led, performance driven service. We’d like to hear from you if you are passionate about supporting older and vulnerable residents to live independently and safely in their homes.You will contribute to ensuring the delivery of a customer focused, effective and value for money service, reflecting the highest standards of service excellence. This is a great opportunity to make a meaningful difference to our Sheltered Housing community, where you will be the trusted point of contact for residents, helping to foster a sense of community, dignity and wellbeing. If you thrive on building relationships, solving problems, and championing independence, we encourage you to apply for this role.</p><p><strong>Key Responsibilities</strong></p><p>• Manage the day-to-day operations of a sheltered housing scheme</p><p>• Conduct tenant inductions, daily welfare checks, and maintain support plans</p><p>• Ensure health and safety compliance, including fire safety and telecare systems</p><p>• Liaise with external agencies to coordinate tenant support and social activities</p><p>• Promote independence while fostering community cohesion</p><p>• Respond to safeguarding concerns and maintain accurate records</p><p>• Participate in an emergency out-of-hours rota</p><p><strong>About You</strong></p><p>We are looking for someone who:</p><p>• Communicates clearly and empathetically with older and vulnerable people</p><p>• Has experience of working or caring for vulnerable or older people and those living with long term disability</p><p>• Works independently and remains calm under pressure</p><p>• Has IT skills and is confident using Microsoft Office</p><p>• Demonstrates excellent customer service and relationship-building skills</p><p>• Has experience in sheltered housing or similar environments</p><p>• Understands safeguarding and assistive technologies like telecare</p><p>• Has a flexible attitude to being called upon to work in an emergency or unusual circumstances</p><p>• Holds a valid driving licence and has access to transport with business insurance</p><p>Not only is this a great role for the right candidate but you also get some great benefits including:</p><ul><li>27 days Annual leave</li><li>FREE Gym membership</li><li>Membership of the Local Government pension scheme</li><li>Eye test vouchers</li><li>Professional learning development opportunities</li><li>Staff discounts</li><li>Employee Assistance Programme</li></ul><p><strong>For an informal discussion regarding this role, please contact Linda Whiteside (Senior Sheltered Housing Officer) at <a href="mailto:LWhiteside@castelpoint.gov.uk" target="_blank">LWhiteside@castelpoint.gov.uk</a></strong></p><p>The successful applicant will be subject to an Enhanced Disclosure &amp; Barring Service (DBS) check.</p><p>The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.</p><p><strong>Our values: Trust, Respect, Improving and Learning, and Customer Focus</strong></p><p>Castle Point Borough Council is an Equal Opportunities Employer.</p><br><br><h4>Related Documents</h4><ul><li><a href="view/jobs/docs/Jobs/PRIVACY NOTICE FOR EMPLOYEES 2025.pdf">PRIVACY NOTICE FOR EMPLOYEES 2025.pdf</a> (238kb)</li><li><a href="view/jobs/docs/0000\600/643/Sheltered Housing Officer Job profile and PS.pdf">Sheltered Housing Officer Job profile and PS.pdf</a> (171kb)</li></ul>





<ul></ul>

Sheltered Housing Officer

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24 hour emergency response service) during their contracted hours. The post holders principal responsibilities are as follows;-</p><ul><li>To respond to emergency calls from tenants, responding in accordance with agreed procedures</li><li>To support individual tenants and leaseholders to sustain their tenancies/leases with the Society</li><li>To ensure the scheme is safe and action any required emergency repairs and log any other</li><li>To complete administrative tasks as directed by the Housing Officer</li></ul><p>The post holder will ensure they understand and consistently implement the Society’s Policies and Procedures making any recommendations for changes </p><h4>Salary:</h4><p>£12.75 per hour</p><h4>Hours of Work:</h4><p>16 hours</p><h4>Contract:</h4><p>Permanent </p><h4>Probation Period:</h4><p>6 months</p><h4>Notice Period:</h4><p>1 month</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer </p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li><strong>24 hour ‘emergency’ Wellbeing Service</strong><ul><li>The post holder will respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures.</li><li>The post holder will work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require to enable them to sustain their tenancies.</li><li>Priority MUST be given to emergency calls at all times and all emergency calls must be recorded.</li></ul></li><li><strong>Tenancy Support</strong><ul><li>The post holder will provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers.</li><li>The post holder will ensure that appropriate records are maintained relating to services provided.</li></ul></li><li><strong>Scheme Safety and Repairs</strong><ul><li>The post holder will make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free.</li><li>The post holder will take appropriate action in the event of fire or other emergency in accordance with agreed policies and procedures.</li><li>The post holder will arrange emergency repairs where appropriate to do so in accordance with current policy and procedure, logging those repairs which are not considered an emergency for future action.</li></ul></li><li><strong>Other Duties</strong><ul><li>The post holder will carry out other administrative tasks as directed by the Housing Officer.</li></ul></li></ul><p>No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder.</p><h4>General</h4><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li><strong>Enhanced Disclosure</strong> from the Disclosure and Barring Service.</li></ul><h4>Key Skills &amp; Competencies</h4><ul><li><strong>Professional Practice</strong><ul><li>Demonstrate evidence of competence to undertake the post</li><li>Housing management (or similar) experience in the voluntary, public or private sectors</li><li>Willing to undertake training</li><li>Efficient and effective administrative skills</li><li>To demonstrate honesty, trustworthiness, reliability and respectfulness</li></ul></li><li><strong>Internal Controls</strong><ul><li>Ability to manage and work within a small budget</li></ul></li><li><strong>Health &amp; Safety</strong><ul><li>Application of H&amp;S practices</li><li>Health and Safety risk assessment</li></ul></li><li><strong>Information Technology</strong><ul><li>Use of IT to facilitate and support improvements to services, good communications and useful Management Information</li></ul></li><li><strong>Management of Staff &amp; Teamwork</strong><ul><li>Ability to lead and motivate</li><li>Manage conflict</li></ul></li><li><strong>Management of Diversity</strong><ul><li>Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities</li><li>Recognise and work to meet where possible the diverse and unique needs of each tenant</li><li>Strong commitment to non-discriminatory housing services</li></ul></li><li><strong>Influencing Others</strong><ul><li>Ability to have ideas accepted even in the face of initial opposition</li><li>Negotiate effectively</li></ul></li><li><strong>Effective Communication</strong><ul><li>Good communication skills – both written and verbal</li><li>Ability to communicate effectively at all levels within and external of the Society using appropriate styles with different groups, e.g. staff, tenants, relatives</li></ul></li><li><strong>Leadership</strong><ul><li>Commitment to providing excellence in Housing Services</li><li>Think ahead and plan</li><li>Demonstrate a positive attitude towards change</li></ul></li><li><strong>Development of Self and Others</strong><ul><li>Take on further responsibilities</li><li>Undertake relevant training and development</li><li>Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions</li></ul></li><li><strong>Organisational Skills</strong><ul><li>Ability to prioritise</li><li>Problem solving abilities</li><li>Meet deadlines and advise of any problems early</li><li>Ability to function effectively under pressure and in a crisis</li></ul></li><li><strong>Operational Requirements</strong><ul><li>Some flexible approach to working hours may be required</li><li>Ability to represent the organisation and lead and participate in a wide range of social activities</li></ul></li></ul><h4>Behaviours</h4><ul><li><strong>Mutual Support</strong><ul><li>Be aware of support needed by others and identify and address any issues at an early stage where possible</li><li>Consider how actions could support others</li><li>Be prepared to give encouragement and offer assistance or advice when needed</li><li>Strong sense of customer focus</li></ul></li><li><strong>Communication Skills</strong><ul><li>Explain things logically</li><li>Keep to the point</li><li>Style that is warm, caring and friendly</li><li>Express ideas confidently where required</li><li>Caring and compassionate towards people in need of care and support</li></ul></li><li><strong>Interpersonal Sensitivity</strong><ul><li>Tailor style and service to meeting individual’s needs</li><li>Build rapport with customers, colleagues and staff</li><li>Demonstrate a pleasant, professional manner</li></ul></li><li><strong>Judgement</strong><ul><li>Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant</li><li>Ask questions to gather necessary information</li><li>Weigh the advantages and disadvantages of a course of action before reaching a decision</li><li>In the absence of all relevant information defer making a decision until all the necessary extra data is gathered, referring to others when necessary</li></ul></li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Tuesday, 4 November 2025</p><h4>Interview Date:</h4><p>Wednesday, 12 November 2025</p><a href="https://prteam.typeform.com/to/jvUoI1Le" target="_blank">Apply now</a>





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<p><strong>Make a real impact in your community. Build for the future.</strong></p><p>Are you an enthusiastic and talented professional looking for a new challenge? Do you thrive in dynamic environments and love solving problems? If so, we have the perfect opportunity for you!</p><p>We are currently hiring a Housing Needs Manager. You will help to provide an effective and proactive homeless prevention and allocation service, ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs.</p><p><strong>About the role</strong></p><p>This is an exciting time to join us where no two days are the same. Working across our housing and corporate property portfolio, you’ll have a varied and rewarding role, including:</p><ul><li>Providing operational direction and leadership for the delivery of the Housing Needs service, delivering exemplary services in compliance with relevant regulation and legislation. </li><li>Being an effective member of the Housing Leadership Team, working collaboratively with the Head of Housing, Landlord Services Manager, Councillors, and colleagues on all matters of service delivery. </li><li>Developing and driving a performance culture with a focus on continuous improvement, accountability, and personal responsibility.</li><li>Ensuring compliance across the Regulator of Social Housing Consumer Standards and all statutory homelessness functions</li><li>Leading, managing, and motivating teams to achieve excellence in all activities.</li></ul><p><strong>Who we’re looking for:</strong></p><p>We would love to hear from you if you have:</p><ul><li>A degree; or comparable/equivalent qualifications or experience</li><li>A Housing qualification and/or proven experience</li><li>Significant and recent housing needs experience at management level including staff management.</li><li>Delivered continuous improvement in housing services.</li><li>A history of successful budget and performance management.</li></ul><p><strong>Desirable</strong></p><ul><li>Evidence of continuous professional development</li></ul><p><strong>What we offer </strong></p><p>The salary will be up to £67,714. Progression within the top of the pay range will be dependent on the level of experience of the candidate and how well they meet the criteria from the person specification.</p><p>When you join us your expertise/skills/experience will be valued, and your career development will be our priority.</p><p>We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference.</p><p>We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop.</p><p>In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (requiring presence in the office for a minimum of two days a week), flexitime, payment of a relevant professional subscription and access to a discounted health scheme.</p><p>Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a>.</p><p><strong>Diversity statement </strong></p><p>At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council’s culture and services.</p><p>We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act.</p><p>Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.</p><p><strong>Want to know more?</strong></p><p>If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we’d love to hear from you.</p><p>If you’d like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Jane Rochelle, Head of Housing, <a href="mailto:jrochelle@tandridge.gov.uk" target="_blank">jrochelle@tandridge.gov.uk</a> or telephone 07966 392070.</p><p><strong>Ready to lead the way in building safety and sustainability?</strong></p><p>Apply now and help us deliver homes and spaces our residents can be proud of.</p><p><strong>Local Government Reorganisation</strong></p><p>Surrey is part of the government’s plans for local government reorganisation. This means the current two-tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. </p><p>Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. </p><p>When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc.</p>





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Tandridge District Council

Housing Needs Manager

<p>We are seeking a highly skilled and motivated Compliance Manager to lead our Compliance Team in delivering safe, high-quality housing across the borough. This is a pivotal role in supporting our commitment to affordable housing and carbon reduction, ensuring our housing stock meets all statutory and regulatory standards.</p><p>You will be responsible for overseeing all major and minor compliance areas, including:</p><p> Fire Safety</p><p>Gas Safety</p><p>Electrical Safety</p><p>Water Hygiene</p><p>Lift Maintenance</p><p>Asbestos Management</p><p>Along with ensuring that all buildings are safe, compliant, and supported by up-to-date statutory documentation you will be expected to implement cyclical testing, servicing, and maintenance programmes as well as:</p><p>Leading procurement of compliance contracts and specialist testing services.</p><p>Maintaining accurate records using MRI Asset Management and True Compliance systems.</p><p>Providing strategic reports, and responding to complaints and FOIs.</p><p>To be competent in this role it is essential that you have - Chartered membership of a relevant professional body (e.g., CIBSE, RICS, MCIOB) along with:</p><p>BOHS P405 Asbestos Management qualification.</p><p>NEBOSH Level 6 Fire Safety in Construction.</p><p>Training in ACOP L8, HSG274, and gas safety regulations.</p><p>Proven experience managing a Compliance Team and overseeing all six major compliance areas.</p><p>Strong understanding of CDM regulations and M&amp;E systems.</p><p>Excellent communication, leadership, and contract management skills.</p><p>For an informal discussion about the role please contact Paul Ingram on 01233 330428</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/fr3prjt1/6814a-compliance-manager-aug-2025-new-jfdoc-24082025.doc" target="_blank">Job Description</a></p><p>When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p>





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Ashford Borough Council

Compliance Manager

<p>Are you ready to lead a transformative housing initiative that directly impacts lives across Ashford?</p><p>We are seeking a commercially astute Manager to head up ABC Lettings which is our innovative Social Lettings Agency. This is a unique opportunity to shape housing strategy, reduce homelessness, and improve access to quality, affordable private rented accommodation for residents living and working in the borough.</p><p>You will be responsible for the strategic development, promotion, and operational management of the Council’s Social Lettings Agency. Your leadership will drive the procurement and marketing strategies that underpin our housing offer, ensuring properties are safe, well-managed, and meet all statutory requirements, along with:</p><p>Implementing a robust Accommodation and Procurement Strategy aligned with homelessness prevention goals.</p><p>Acting as a key ambassador for the Council, promoting our reputation for excellence in property management.</p><p>Engaging and negotiating with landlords to secure high-quality properties for managed and leased schemes.</p><p>Monitoring market trends and rental values to inform procurement decisions and cost-saving initiatives.</p><p>Ensuring properties meet all legal and safety standards, including HHSRS, gas, electrical, and fire safety compliance.</p><p>Managing budgets, monitoring expenditure, and ensuring financial sustainability of the schemes.</p><p>In order to excel in this role, it is essential that you have extensive experience in residential lettings, either from the private sector or within public sector housing and have a proven track record of managing teams and budgets, along with:</p><p>Having knowledge of property legislation, market trends, and landlord engagement.Being a confident communicator, skilled negotiator, and strategic thinker with a passion for delivering high-impact housing solutions.</p><p>A strong understanding of property management regulations and market dynamics</p><p>Budget management and procurement expertise</p><p>Excellent communication, negotiation, and advocacy skills</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/51ufa5nc/6671-manager-of-abc-lettings-august-2025.docx" target="_blank">Job Description</a></p><p>For an informal discussion about the role please contact Jo Fox, Assistant Director of Housing, 01233 330803</p><p><strong>When Applying</strong> – please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

Manager of ABC Lettings

<h4>About the role</h4><h4>Role Summary</h4><p>The Housing Support Worker is responsible for the delivery of the Wellbeing Service (24-hour emergency response service) during their contracted hours and the evening events and activities programme. The post holders’ principal responsibilities are as follows;</p><ul><li> To respond to emergency calls from tenants and leaseholders, responding in accordance with agreed procedures. </li><li> To contribute to the delivery of a programme of appropriate activities for tenants and leaseholders during the evening as agreed by the Housing Officer. </li><li> To support individual tenants and leaseholders to sustain their tenancies/leases with TCH. </li><li> To ensure the scheme is safe. </li><li> To complete administrative tasks as directed by the Housing Officer. </li><li> The post holder will ensure they understand and consistently implement the Policies and Procedures making any recommendations for changes. </li></ul><h4>Salary:</h4><p>£12.75</p><h4>Hours of Work:</h4><p>Day, Evening and Night shifts available</p><h4>Contract:</h4><p>Bank/Casual </p><h4>Probation Period:</h4><p>NA</p><h4>Notice Period:</h4><p>ASAP</p><h4>Who are we?</h4><p>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.</p><h4>Meet your Manager</h4><p>"I've been with TCH for a couple of years now, and the people here really make it a great place to work!</p><p>The Housing Support team enables people to maintain their independence in their own self-contained flats.</p><p>If you enjoy making a difference to people's lives, then this role could be ideal for you!"</p><p>Sharon Davies, Housing Officer</p><h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Respond to all emergency calls made by tenants and leaseholders using the emergency call system, responding in accordance with agreed procedures. </li><li> Work sensitively with tenants to ensure the call system is used for emergency issues only and support tenants to access other services they may require enabling them to sustain their tenancies. </li><li> Priority MUST be always given to emergency calls and all emergency calls must recorded. </li><li> Help publicise, facilitate, and take part in a range of social events and activities to be agreed in advance with the Housing Officer and take place each evening. </li><li> Encourage tenants, leaseholder, friends and relatives and volunteers to organise and take part in events. </li><li> Follow the Risk Assessments and Health and Safety policies and procedures when planning and running events. </li><li> Where payment is required for activities the post holder will follow the cash handling procedures. </li><li> Provide Intensive Housing Management services (on request and as directed by the Housing Officer) over and above what would usually be provided by a housing association to a tenant living in general needs housing, Tenancy Sustainment Policy refers. </li><li> Ensure that appropriate records are maintained relating to services provided. </li><li> Make daily ‘routine’ visual checks of all the communal areas ensuring the scheme is secure and hazard free. </li><li> Carry out other administrative tasks as directed by the Housing Officer. </li><li> No job description can cover every issue that arises within the post, and the post holder may be required to carry out other duties as deemed necessary, commensurate with the principal function of the post and the capability of the post holder. </li></ul><h4>General</h4><ul><li> To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. </li><li> Recognise, respect and promote the different roles and diversity of the individuals within the business. </li><li> To actively contribute towards key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. </li><li> Attend and participate in training and other meetings and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the business. </li><li> This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. </li><li> This role may require the individual to travel to various sites across our housing stock and it is expected that an individual in this role has a full driving licence and access to a car with relevant business insurance. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> Demonstrate evidence of competence to undertake the post. </li><li> Housing management (or similar) experience in the voluntary, public or private sectors. </li><li> Willing to undertake training. </li><li> Efficient and effective administrative skills. </li><li> To demonstrate honesty, trustworthiness, reliability and respectfulness. </li><li> Enhanced Disclosure from the Disclosure and Barring Service. </li><li> Ability to manage and work within a small budget. </li><li> Application of H&amp;S practices. </li><li> Health and Safety risk assessment. </li><li> Use of IT to facilitate and support improvements to services, good communications and useful Management Information. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Ability to lead and motivate. </li><li> Manage conflict. </li><li> Demonstrate awareness of different values, cultures and needs amongst tenants, staff and communities. </li><li> Recognise and work to meet where possible the diverse and unique needs of each tenant. </li><li> Strong commitment to non-discriminatory housing services. </li><li> Ability to have ideas accepted even in the face of initial opposition. </li><li> Negotiate effectively. </li><li> Good communication skills - both written and verbal. </li><li> Ability to communicate effectively at all levels within and external using appropriate styles with different groups, e.g. staff, tenants, relatives. </li><li> Commitment to providing excellence in Housing Services. </li><li> Think ahead and plan. </li><li> Demonstrate a positive attitude towards change. </li><li> Take on further responsibilities. </li><li> Undertake relevant training and development. </li><li> Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions. </li><li> Ability to prioritise. </li><li> Problem solving abilities. </li><li> Meet deadlines and advise of any problems early. </li><li> Ability to function effectively under pressure and in a crisis. </li><li> Some flexible approach to working hours may be required. </li><li> Ability to represent the organisation and lead and participate in a wide range of social activities. </li></ul><h4>Behaviours</h4><ul><li> Be aware of support needed by others and identify and address any issues at an early stage where possible. </li><li> Consider how actions could support others. </li><li> Be prepared to give encouragement and offer assistance or advice when needed. </li><li> Strong sense of customer focus. </li><li> Explain things logically. </li><li> Keep to the point. </li><li> Style that is warm, caring and friendly. </li><li> Express ideas confidently where required. </li><li> Caring and compassionate towards people in need of care and support. </li><li> Tailor style and service to meeting individual’s needs. </li><li> Build rapport with customers, colleagues and staff. </li><li> Demonstrate a pleasant, professional manner. </li><li> Knowledge of how to recognise abuse and safeguarding and implement procedures where relevant. </li><li> Ask questions to gather necessary information. </li><li> Weigh the advantages and disadvantages of a course of action before reaching a decision. </li><li> In the absence of all relevant information defer deciding until all the necessary extra data is gathered, referring to others when necessary. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4><p>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.</p><p>Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.</p><p>We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:</p><h4>Equal Opportunities Statement</h4><p>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.</p><p>We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.</p><p>We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.</p><h4>Apply</h4><h4>Internal Applications</h4><p>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.</p><p>For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.</p><p>Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.</p><p>If you have any questions, or require further clarification, please speak to HR.</p><h4>External Applications</h4><p>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.</p><p>Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.</p><h4>Key dates</h4><h4>Applications Close:</h4><p>Monday, 15 September 2025</p><h4>Interview Date:</h4><p>Wednesday, 24 September 2025</p><a href="https://prteam.typeform.com/to/naPyEt0B" target="_blank">Apply now</a>





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Bank Housing Support Worker (Days, Evenings and Nights)

<p>We are looking for a skilled and dedicated General Needs Maintenance Operatives to join our Voids team in our Housing Services. You will play a vital role in improving the quality of life for our tenants by delivering high-standard domestic repairs, enhancing communal areas, and supporting housing management services.</p><p>This is a hands-on role that combines practical maintenance work with tenant engagement, block inspections, and conflict resolution. You will be the face of the Council in our communities.</p><p>You will be responsible for carrying out a wide range of domestic repairs and improvements in tenant homes, including basic carpentry, plumbing, and lock replacement, along with:</p><p>Maintaining and enhancing communal areas such as hedge trimming, weeding, and internal redecoration.</p><p>Conducting block inspections and identifying health &amp; safety or fire risks.</p><p>Supporting urgent repairs and ensuring properties are made safe quickly and effectively.</p><p>Using petrol-powered tools to clear overgrown gardens and communal spaces.</p><p>Assisting with estate inspections and enforcement compliance.</p><p>It is essential that you have a practical mindset, strong interpersonal skills, and a genuine desire to help others and have:</p><p>Good literacy and numeracy skills, with the ability to maintain clear and accurate records.</p><p>Experience in general domestic repairs and home improvements, including basic carpentry and gardening tasks like mowing and hedge trimming.</p><p>A clean driving license and the ability to travel across the borough.</p><p>Confidence in dealing with the general public, including tenants with health conditions or challenging behaviour.</p><p>For an informal discussion about the role please contact Martin Cotton, Voids Supervisor on 0300 0424060</p><p>Click to view a <a href="https://www.ashford.gov.uk/media/fgrcrd4f/7124a-7125a-7126a-general-needs-maintenance-operative-august-2025.doc" target="_blank">Job Description</a></p><p> When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a></p><p><strong>Hybrid Working</strong> - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. <strong>Competitive remuneration package</strong> - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.</p><p>With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.</p><p><em>Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide</em></p><p>We welcome applications form the Armed Forces Community</p><ul></ul>

15 Housing Jobs in Maidstone, UK