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<h2>Job introduction</h2>You can also see our full list of employee benefits on our careers site here:&nbsp;<a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a><h2>About the role</h2>Are you driven to make a real difference for people at their most vulnerable? Join West Northamptonshire Council’s Housing Options Service and play a vital role in preventing homelessness and finding solutions for refugees and those sleeping rough.This is more than just a housing role – it’s about rebuilding lives. You’ll provide urgent, practical advice and tailored solutions for individuals and families facing crisis, from refugees navigating new systems and with complex challenges, to people experiencing street homelessness. &nbsp;Working closely with charities, health services, and community partners, you’ll secure safe accommodation and create pathways to stability and independence.If you thrive under pressure, have a strong sense of empathy, and want to help transform futures for those who need it most, we’d love to hear from you.Interviews will be held 3rd and 4th December.This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Children and Adults Barred List check.&nbsp;West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.<h2>Additional information</h2>You’ll be a motivated and empathetic individual who can work effectively in a busy and challenging environment. You’ll have excellent communication and problem-solving skills, a sound understanding of housing legislation, and a commitment to preventing homelessness and improving lives.You will bring:<ul><li>Experience in housing advice, homelessness prevention, or a related field.</li><li>Knowledge of the Housing Act 1996 and Homelessness Reduction Act 2017.</li><li>Strong partnership-working skills across multiple agencies.</li><li>The ability to manage a varied caseload while maintaining a customer-focused approach.</li></ul><h2>Company information</h2>At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council&nbsp;<a href="https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp" target="_blank">https://youtu.be/lV0EfeUF4aU&nbsp;&amp;nbsp</a>;We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.&nbsp;If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.West Northants Council, where careers thrive.

Housing Options Officer (Resettlement & Rough Sleepers)

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<h2>Job introduction</h2>
You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.
<h2>About the role</h2>
Do you have a passion for Housing, Homelessness or Property Management? Will you thrive in a fast-paced role dealing with a wide variety of people including those with complex needs? Are you hard working, resilient and able to think clearly under pressure with a solutions based approach? This an exciting role operating on the frontline of West Northants Council response to Homelessness and Housing Solutions. As a new unitary Council,&nbsp;embedding a new structure, this is a great time to join us as we develop staff and shape the way we work in&nbsp;Homelessness and Housing Solutions within our local community providing the best possible service. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
<h2>Additional information</h2>
Candidates would have a minimum of two years relevant work experience in a customer focused environment with an ability to work at a fast pace, demonstrating excellent verbal and written communication. You will be a skilled negotiator with an ability to problem solve, prioritise your own workload and make effective contributions to an incredible team. The successful candidate will be resilient, a self-starter and able to make sound decisions.
<h2>Company information</h2>
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;
Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.
West Northants Council, where careers thrive.

Temporary Accommodation Officer

About the roleAre you looking to kickstart your career in housing and public service? Do you want to make a real difference in your community while gaining valuable experience and a nationally recognised qualification?We’re looking for a Housing Solutions Apprentice to join our dynamic team within Adults, Health Partnerships and Housing. This is a fantastic opportunity to work across four key service areas; Housing Advice and Options, Housing Allocations, Single Homelessness, and Accommodation Services, on a block rotation, supporting the delivery of vital services.What you’ll gain:<ul><li>A Level 3 Business Administrator Apprenticeship</li><li>Hands-on experience in a busy, customer-focused environment</li><li>Skills and knowledge to build a career in housing and public service</li></ul>Ready to apply? If you're enthusiastic, organised, and eager to learn, we’d love to hear from you. Help us make a difference in the lives of residents across North Northamptonshire.What will you be doing?<ul><li>Providing efficient and confidential administrative support across Housing Solutions</li><li>Responding to customer enquiries via phone and email</li><li>Processing invoices and payments in line with council guidelines</li><li>Coordinating multi-agency meetings and capturing notes/actions</li><li>Maintaining accurate records and databases</li><li>Supporting assessments and reviews by managing documentation</li><li>Using Microsoft Office and other systems to help deliver services effectively</li></ul>About you<ul><li>A good general education to GCSE standard</li><li>Strong communication and organisational skills</li><li>Confidence using IT systems including Word, Outlook, and databases</li><li>Ability to work independently and as part of a team</li><li>A commitment to equal opportunities and safeguarding</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Housing Solutions Business Support Officer (Apprenticeship)

About the role⭐Sheltered Services Officer Part Time We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you want to make a real difference to older and more vulnerable residents, helping them live safely, independently and confidently in their homes?This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our sheltered housing team is at the heart of this transformation.As a Sheltered Services Officer, you will work directly with residents in our schemes, providing support, reassurance and practical help to ensure they feel safe, connected and able to thrive. You’ll be a familiar, friendly face who residents can rely on – and you’ll play a key role in building strong communities within our schemes.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Supportive and responsive – more focus on helping vulnerable residents maintain independence.</li><li>Engaged and accountable – giving tenants a stronger voice and greater involvement in how their schemes are run.</li><li>Cleaner and safer – with more caretaking support to improve communal spaces.</li></ul>This is a rewarding and people-focused role where every day you will see the positive impact of your work.What will you be doing?What you will be doingYou’ll be responsible for ensuring our sheltered housing schemes are safe, welcoming and supportive environments. Your work will include:<ul><li>Being a visible and approachable presence within schemes, building trusted relationships with residents.</li><li>Supporting residents to maintain their independence, while ensuring their wellbeing and safety.</li><li>Responding to issues quickly – from repairs and health &amp; safety concerns to safeguarding alerts.</li><li>Carrying out regular checks on schemes, communal areas and individual residents where appropriate.</li><li>Helping to organise activities and events that reduce isolation and strengthen community spirit.</li><li>Working with Neighbourhood Housing Officers, caretakers, health professionals and support services to provide a joined-up service.</li><li>Promoting tenant engagement, ensuring sheltered residents have a strong voice in shaping services.</li></ul>About youAbout youWe are looking for people who are caring, proactive and passionate about supporting older and more vulnerable residents.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience of working with older people, vulnerable adults, or in housing, support or community services.</li><li>Excellent people skills – approachable, empathetic and confident in building trust.</li><li>The ability to respond calmly and effectively to emergencies or challenging situations.</li><li>Strong organisational skills and attention to detail, with the ability to manage a busy workload.</li><li>A genuine commitment to helping residents feel safe, connected and part of a thriving community.</li></ul>This is an excellent opportunity to join a forward-looking housing service, make a visible difference every day, and play your part in creating safer, stronger and more supportive communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Sheltered Services Officer Part Time 

About the role⭐Sheltered Services Officer Full Time We’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you want to make a real difference to older and more vulnerable residents, helping them live safely, independently and confidently in their homes?This is your chance to join North Northamptonshire Council’s Housing Management Service at a time of real change and investment. We are reshaping our services to be more visible, proactive and closer to tenants – and our sheltered housing team is at the heart of this transformation.As a Sheltered Services Officer, you will work directly with residents in our schemes, providing support, reassurance and practical help to ensure they feel safe, connected and able to thrive. You’ll be a familiar, friendly face who residents can rely on – and you’ll play a key role in building strong communities within our schemes.You will be part of a service that is:<ul><li>Visible and connected – smaller patches, stronger links with tenants and communities.</li><li>Supportive and responsive – more focus on helping vulnerable residents maintain independence.</li><li>Engaged and accountable – giving tenants a stronger voice and greater involvement in how their schemes are run.</li><li>Cleaner and safer – with more caretaking support to improve communal spaces.</li></ul>This is a rewarding and people-focused role where every day you will see the positive impact of your work.What will you be doing?What you will be doingYou’ll be responsible for ensuring our sheltered housing schemes are safe, welcoming and supportive environments. Your work will include:<ul><li>Being a visible and approachable presence within schemes, building trusted relationships with residents.</li><li>Supporting residents to maintain their independence, while ensuring their wellbeing and safety.</li><li>Responding to issues quickly – from repairs and health &amp; safety concerns to safeguarding alerts.</li><li>Carrying out regular checks on schemes, communal areas and individual residents where appropriate.</li><li>Helping to organise activities and events that reduce isolation and strengthen community spirit.</li><li>Working with Neighbourhood Housing Officers, caretakers, health professionals and support services to provide a joined-up service.</li></ul>Promoting tenant engagement, ensuring sheltered residents have a strong voice in shaping servicesAbout youAbout youWe are looking for people who are caring, proactive and passionate about supporting older and more vulnerable residents.What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience of working with older people, vulnerable adults, or in housing, support or community services.</li><li>Excellent people skills – approachable, empathetic and confident in building trust.</li><li>The ability to respond calmly and effectively to emergencies or challenging situations.</li><li>Strong organisational skills and attention to detail, with the ability to manage a busy workload.</li><li>A genuine commitment to helping residents feel safe, connected and part of a thriving community.</li></ul>This is an excellent opportunity to join a forward-looking housing service, make a visible difference every day, and play your part in creating safer, stronger and more supportive communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Sheltered Services Officer Full Time 

About the role⭐Housing Debt Recovery Officer Full TimeWe’re not just restructuring – we’re reinventing how housing services are delivered. Come and be part of the change.About the roleDo you have a background in income management or debt collection?This is your chance to be part of a bold new chapter for Housing Services at North Northamptonshire Council. We are reshaping our Housing Management Service to become more visible, proactive and closer to our tenants than ever before.As a Housing Debt Recovery Officer, you’ll manage a group of accounts with a view to collecting monies owed. No two days will be the same – you’ll balance support with enforcement, agreeing affordable repayment plans, problem-solving with prevention, and relationship-building with results.You will be part of a service that is:<ul><li>Visible and connected – stronger links with tenants and communities.</li><li>Cleaner and safer – more caretakers working across our estates.</li><li>Supportive and responsive – stronger focus on helping vulnerable tenants and quicker support with adaptations.</li><li>Engaged and accountable – a stronger tenant voice and more opportunities for residents to shape our services.</li></ul>This is a varied, people-focused role where you’ll see the difference you make every day and build strong foundations for your career in housingWhat will you be doing?What you will be doingYou will be responsible for managing a group of accounts, ensuring former tenants feel supported, engaged and connected. Your work will include:<ul><li>Making contact with account owners, carrying out visits, writing letters, sending emails and text messages and preparing court paperwork.</li><li>Building positive relationships with account owners, getting to know their needs and monitoring agreements made to pay outstanding debts.</li><li>Providing advice, assistance, repayment options and enforcement where needed.</li><li>Identifying vulnerable households and working with partners to make sure they get the right support.</li><li>Working closely with caretakers, neighbourhood housing officers, finance officers, sheltered and housing support colleagues to deliver a joined-up service.</li></ul>About youAbout youWe want people who want to be out in communities, making a visible difference and improving our income collection rates. What will you bring to the role:<ul><li>Passion, Resilience, Innovation, Drive and Energy – with a commitment to Working Together to Achieve Success.</li><li>Experience in income management, housing, community work or a related service.</li><li>Excellent people skills – approachable, confident, and able to build trust quickly.</li><li>The resilience to handle challenging situations and find solutions that work.</li><li>Strong organisational and communication skills, with the ability to manage a varied workload.</li></ul>This is an excellent opportunity to grow your career within a forward-looking housing service and to help shape safer, stronger and more connected communities.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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Housing Debt Recovery Officer  Full Time 

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<h2>Job introduction</h2>
You can also see our full list of employee benefits on our careers site here: <a href="https://www.westnorthants.gov.uk/jobs-and-careers/why-you-should-work-us" target="_blank">Why you should work for us | West Northamptonshire Council</a>.
<h2>About the role</h2>
As a Social Housing Regulation Officer within the Housing Strategy and Partnerships team at West Northamptonshire Council, you will play a pivotal role in ensuring the Council’s compliance with the Regulator of Social Housing’s Consumer Standards.&nbsp;
This is a strategic and collaborative position, working closely with the Council's ALMO, Northamptonshire Partnership Homes and internal stakeholders to drive continuous improvement, regulatory assurance, and sector-leading practice.
<h2>Additional information</h2>
You are a confident and collaborative professional with a strong background in social housing, governance, or regulatory compliance.&nbsp;
You bring excellent interpersonal and influencing skills, enabling you to work effectively with a wide range of stakeholders, including elected members and internal teams.
<h2>Company information</h2>
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.&nbsp;
Hear more from our Chief Executive, Anna Earnshaw, about <a href="https://youtu.be/lV0EfeUF4aU?si=zk_5W7HktpP-iZ5U" target="_blank">what its like to work at West Northants Council.</a>
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain <a href="https://youtu.be/16hhIWCZ7xM" target="_blank">what DEI means to us</a>.
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support.
West Northants Council, where careers thrive.

7 Housing Jobs in Northampton, UK