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The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders. The Housing Officer role can be complex and requires the ability to work with changing priorities and be flexible in approach. This role is responsible for the effective and efficient delivery of housing management services to a dedicated patch serving approximately 400 homes. The role provides generic housing management services including anti-social behaviour management, arrears management including debt and benefit advice, void management and lettings and general tenancy management ensuring income maximisation, efficient letting of homes and that tenants receive great customer service throughout their tenancy. The Housing Officer role is a fully generic role delivering a comprehensive housing management service to a cohort of Portsmouth Homes tenants. The role is predominantly reactive, to help support and empower tenants to be able to sustain and maintain their tenancies and live their best lives, whilst feeling safe and secure in their homes and communities. Responsibility starts with the viewing of an empty property, with prospective tenants, and the need to ensure that the property meets their Housing Need and is suitable in terms of other factors. Support is provided at the beginning of a new tenancy, ensuring that the new tenants understand their legal obligations and expectations of them as a tenant and good neighbour

Housing Officer

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The Money Adviser role provides a proactive, needs-led service to Portsmouth Homes residents and their households, focusing on complex financial, welfare benefit, and debt issues. The aim is to help residents sustain their tenancies, improve financial resilience, and complement the support offered by generic Housing Officers. Money Advisers work collaboratively within Housing Offices and the wider community, offering specialist expertise in welfare benefits, debt management, and budgeting. You will be required to manage your own caseload, assisting tenants with complex situations requiring specialist intervention, such as mandatory reconsiderations, appeals, Debt Relief Orders, and bankruptcy processes. Skills: •	You must be able to demonstrate a good working knowledge of welfare benefits and local and national policies and legislation regarding Money Debt and Welfare Benefit advice. Preferably with experience of supporting and advocating for customers. •	You should have experience of supporting customers with budgeting advice and advising on priority and non-priority debts, you may hold a relevant qualification, though applications are welcomed from those willing to obtain qualification whilst in post. •	Be approachable, supportive and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals. •	Be able to listen well and use effective questioning skills and professional curiosity to understand the root causes of customers problems. •	You should be competent at understanding complex information and relaying this to customers in clear and simple terms, with a focus on the best outcome for the customer. •	You should have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate. •	Have experience in developing others, supporting them to perform effectively in their role, with the confidence to reflect with them on the quality of their interactions. •	Be self-motivated with the ability to work without support, and with a willingness to keep your knowledge updated through your own research. •	You should have an awareness of the wider social issues that affect our customers. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	Be able to utilise good negotiation and persuasive skills to ensure action plans are met and customers and their households are supported appropriately. •	Be able to work closely with all teams within Portsmouth Homes to ensure tenants with the most complex needs are supported effectively for them to be able to maintain their tenancies. •	You should understand and demonstrate the importance of working collaboratively with Housing Benefit Teams, Council Tax Departments, the Department for Works and Pensions and other Money advice organisations to ensure Money Advice is consistent and in the best interests of the customer. •	You should hold or be prepared to obtain and maintain accreditation with the Institute of Money Advisors, and Debt Relief Order Intermediary status. •	Be competent with using Microsoft Software including Excel, Work and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. •	Be flexible as you may be required to work from Area Housing Offices, Community Bases and in customers homes. You may also be required to carry out visits outside of normal working hours. •	You should hold a current driving licence and have access to a vehicle.

Money Adviser

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To provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers. A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This may be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. To support Housing Officers and other staff within Portsmouth Homes when managing complex cases and working collaboratively with other departments and external agencies as necessary. TSAs will act as a single point of contact within Portsmouth Homes for those in most need of support to prevent the risk of homelessness, communicating effectively and confidently with tenants and households with complex needs, showing empathy and understanding for personal circumstances, whilst being impartial and honest, setting realistic expectations and small step milestones. Skills: •	You should have experience of working within a Social Housing setting or similar, with a focus on supporting tenants with complex needs effectively, in order for them to maintain their tenancies. •	You should be able to support the housing officers to provide a frontline response to crisis situations, as well as chronic circumstances by identifying relevant support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies. •	You should be experienced in attending multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans. •	You must have an comprehensive understanding of the types of risks which may impact upon a persons tenancy and be able to identify these risks and support needs to be able to support the tenant in maintaining their tenancy, utilising collaboration with the tenant/household, external partners and agencies, as appropriate. •	Be able to identifying priority of cases by full investigation of current and previous experiences and behaviours, to identify the right support necessary. •	You should be able to demonstrate knowledge of Portsmouth Homes policies and procedures, local and national policies and legislation regarding tenancy support and sustainment. •	You should be confident making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	You must have good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This will be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. •	You must be comfortable lone working, and visiting tenants in their own homes, to provide appropriate advice and support. This may involve practical help and support cleaning, decluttering and sorting personal possessions, belongings and furniture. •	You must be able to create accurate and relevant notes of conversations and reasons for actions or non-actions that need to be understandable to others and relied on for Court Action •	You must have a Full UK driving licence and access to a vehicle for work purposes.

Tenancy Support Adviser

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Portsmouth City Council's Housing Needs Advice &amp; Support team works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing with customers who may be vulnerable and facing homelessness. We give advice, work to prevent homelessness, assist people to resolve their housing need and make assessments of housing and support needs in accordance with the Homelessness Reduction Act 2017, the Housing Act 1996 and Portsmouth City Council's Allocations Policy. We are committed to excellent customer service, and to listening to and understanding our customers' circumstances, and working collaboratively with them to identify housing solutions. We are committed to safeguarding and promoting good practise and all employees are required to adhere to internal safeguarding policies. You will be part of a busy team which deals with customers both face to face and by telephone. You will be interviewing customers about their housing situation and working with them to find solutions to their housing issues. This may involve negotiation with landlords, other housing providers, family members and internal and external agencies. You will need to ask personal and searching questions and listen carefully to responses so that you fully understand the customer's circumstances. Your challenge will be to identify actions and solutions to secure housing. You will need to manage a large case load, prioritise your work and have excellent organisational skills. You will also need to build effective working relationships with customers and landlords and explore all possible housing solutions to help prevent homelessness and the need to move. Skills: We are looking for somebody who: •	Has experience of the issues faced by vulnerable and homeless households, and a desire to assist people with housing needs, and work to proactively to resolve these issues. •	Can quickly adapt to the role, drawing on experience or transferable skills. •	Is confident and can clearly and effectively communicate verbally, interpreting legislation and explaining the impact to our customers. •	Can communicate clearly in writing, explaining legal decisions to both customers and partners. •	Understands the key elements to negotiations and can find ways to achieve outcomes for customers. •	Can listen to people and not rush to conclusions or judgements before fully understanding what is needed or wanted by a customer. •	Is emotionally resilient and able to deal with the impact of being exposed to customer's difficult circumstances, and remain professionally detached and focused even if the message you deliver involves saying no. •	Has experience of working directly with customers in a front-line service. •	Understands welfare benefits systems and the issues faced by customers experiencing financial difficulties. •	Has experience of equalities issues and is committed to equal opportunities. •	Understands safeguarding and can recognise safeguarding concerns and take appropriate action to manage risk. •	Can critically analyse information and keep clear case records. •	Works proactively and can remain motivated, working on their own initiative and organising and prioritising their workload. •	Enjoys the challenge in finding innovative solutions to problems and has the personal skills and experience to do so. •	Has IT skills suited to working in a busy office. •	Has knowledge of the local area and is able to visit people in their own homes and attend meetings in the local area. •	The ability to converse at ease with customers and provide advice in accurate spoken and written English is essential for the post.

4 Housing Jobs in Portsmouth, UK