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An exciting opportunity has arisen to join Portsmouth City Councils Housing Renewals service, which forms part of the Private Sector Housing Team. You will work proactively within the Housing Renewals team’s Home Improvement Agency service to support applicants through the adaptation process. Your role will include: •	Reviewing Occupational Therapist referrals and recommendations for adaptations, typically the removal of a bath and replacement with a level access shower. •	Visiting applicants’ in their home to assist with completing grant application forms to fund the required adaptations, ensuring accuracy and attention to detail. •	Communicating with the grant applicant and the Occupational Therapist (OT) about the process and the required adaptations •	Carrying out basic visual surveys—typically of bathrooms—and recording relevant notes based on the recommendations of the Occupational Therapist. •	Using these notes to prepare a simple plan and specification for the required adaptations using standard templates. •	Contact contractors to obtain quotes for the work. •	Track the progress of the works, communicating with the contractor and the grant applicant where necessary, and check that the adaptations are completed in-line with the specification. •	Complete forms to confirm the adaptations are finalised and meet the specification, and to arrange for the payment of the grant to be processed by others. This is a chance to join a well-established and supportive team and make a real difference to people’s lives in Portsmouth, Fareham and Gosport —a role that’s both meaningful and rewarding. Skills: •	Hold a full driving license, as driving is an essential part of the role. •	Have excellent people skills with the ability to talk to an array of people including vulnerable clients, contractors, and other professionals. You must have a calm, professional and empathetic manner to be able to understand the situations of our customers and other stakeholders and be able to communicate clearly and concisely with them. •	Have excellent literacy and numeracy skills and attention to detail. •	Experience of maintaining accurate case records, and ensuring that sensitive data is handled in line with information governance requirements. •	It would be desirable to have knowledge or experience of working with Housing Grants, specifically Disabled Facilities Grants, although this is not essential. •	Have a good working knowledge of Microsoft Packages (to include Word, Outlook, Excel) and databases (we will be using IDOX Uniform). Experience of using basic drawing programmes is also preferable. •	Have strong observational skills with the ability to take clear and accurate notes. •	Be highly self-motivated and able to organise and prioritise your own workload. •	Have a basic knowledge of building construction and home adaptations is desirable. •	The ability to converse at ease with customers and provide advice in accurate spoken and written English is essential for the post •	Experience of reading and understanding policies with the ability to applying those policies to real life situations.

Housing Renewals Support Officer

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The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulations including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders. The Housing Officer role can be complex and requires the ability to work with changing priorities and be flexible in approach. This role is responsible for the effective and efficient delivery of housing management services to a dedicated patch serving approximately 400 homes. The role provides generic housing management services including anti-social behaviour management, arrears management including debt and benefit advice, void management and lettings and general tenancy management ensuring income maximisation, efficient letting of homes and that tenants receive great customer service throughout their tenancy. The Housing Officer role is a fully generic role delivering a comprehensive housing management service to a cohort of Portsmouth Homes tenants. The role is predominantly reactive, to help support and empower tenants to be able to sustain and maintain their tenancies and live their best lives, whilst feeling safe and secure in their homes and communities. Responsibility starts with the viewing of an empty property, with prospective tenants, and the need to ensure that the property meets their Housing Need and is suitable in terms of other factors. Support is provided at the beginning of a new tenancy, ensuring that the new tenants understand their legal obligations and expectations of them as a tenant and good neighbour

Housing Officer

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The Money Adviser role provides a proactive, needs-led service to Portsmouth Homes residents and their households, focusing on complex financial, welfare benefit, and debt issues. The aim is to help residents sustain their tenancies, improve financial resilience, and complement the support offered by generic Housing Officers. Money Advisers work collaboratively within Housing Offices and the wider community, offering specialist expertise in welfare benefits, debt management, and budgeting. You will be required to manage your own caseload, assisting tenants with complex situations requiring specialist intervention, such as mandatory reconsiderations, appeals, Debt Relief Orders, and bankruptcy processes. Skills: •	You must be able to demonstrate a good working knowledge of welfare benefits and local and national policies and legislation regarding Money Debt and Welfare Benefit advice. Preferably with experience of supporting and advocating for customers. •	You should have experience of supporting customers with budgeting advice and advising on priority and non-priority debts, you may hold a relevant qualification, though applications are welcomed from those willing to obtain qualification whilst in post. •	Be approachable, supportive and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals. •	Be able to listen well and use effective questioning skills and professional curiosity to understand the root causes of customers problems. •	You should be competent at understanding complex information and relaying this to customers in clear and simple terms, with a focus on the best outcome for the customer. •	You should have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate. •	Have experience in developing others, supporting them to perform effectively in their role, with the confidence to reflect with them on the quality of their interactions. •	Be self-motivated with the ability to work without support, and with a willingness to keep your knowledge updated through your own research. •	You should have an awareness of the wider social issues that affect our customers. •	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. •	Be able to utilise good negotiation and persuasive skills to ensure action plans are met and customers and their households are supported appropriately. •	Be able to work closely with all teams within Portsmouth Homes to ensure tenants with the most complex needs are supported effectively for them to be able to maintain their tenancies. •	You should understand and demonstrate the importance of working collaboratively with Housing Benefit Teams, Council Tax Departments, the Department for Works and Pensions and other Money advice organisations to ensure Money Advice is consistent and in the best interests of the customer. •	You should hold or be prepared to obtain and maintain accreditation with the Institute of Money Advisors, and Debt Relief Order Intermediary status. •	Be competent with using Microsoft Software including Excel, Work and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. •	Be flexible as you may be required to work from Area Housing Offices, Community Bases and in customers homes. You may also be required to carry out visits outside of normal working hours. •	You should hold a current driving licence and have access to a vehicle.

3 Housing Jobs in Portsmouth, UK