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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1130/JD_Repairs_Planner.docx" target="_blank">JD_Repairs_Planner</a></li>
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At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be&nbsp;that difference.
Overall Job Purpose:
To respond to enquiries to our Reactive Repairs service from customers, both internal and external, through a variety of service delivery channels.&nbsp; Resolving enquires at first point of contact where possible and ensuring the highest standard of customer care are provided.&nbsp;
Day-to-day planning of the Arun In House repairs team (and subcontractors) to ensure all jobs are adequately allocated, attended, follow on works raised, jobs re-booked or closed as necessary daily.&nbsp; Ensuring all appointments booked are met on time with correct allocation, operative and materials required, and subsequent jobs booked with residents always updated to ensure a positive customer experience.
For more information about joining the Repairs and Maintenance Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).
We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see <a href="https://www.arun.gov.uk/why-work-for-arun" target="_blank">Why work for Arun</a> for more information on what Arun offers their employees.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.
For support with your application and CV writing, please visit <a href="https://www.arun.gov.uk/applying-for-adc-job" target="_blank">Applying for a job with us</a>. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.
CLOSING DATE: 21 November 23:59pm
Interviews are Likely to take place week commencing 1 December 2025

Arun District Council

Housing Repairs Planner

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To provide a responsive and needs-led frontline Money Advice and Support service to Portsmouth Homes residents and their households, who have significant and complex financial, benefit and Debt Needs, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by generic Housing Officers. The role includes keeping up to date with welfare reforms as they happen and sharing this with your colleagues. On a daily basis the Money Advisers support Housing Officers to maximise tenant's income, reduce debt, to enable residents to sustain their tenancies. This is not a traditional Money Adviser role. Working within our Housing Offices you will not necessarily have responsibility for case holding or lead on money advice to tenants. Instead, you will work as part of the support team sharing your expertise in welfare benefits, debts and budgeting, developing the skills of others to deliver appropriate budgeting advice and assistance with maximising income. You will be required to take responsibility for case holding where there are complex circumstances, and where specialist support is required, for example PIP applications. Skills: 1.	You must be able to demonstrate a good working knowledge of welfare benefits and local and national policies and legislation regarding Money Debt and Welfare Benefit advice. Preferably with experience of supporting and advocating for customers 2.	You should have experience of supporting customers with budgeting advice and advising on priority and non-priority debts, you may hold a relevant qualification, though applications are welcomed from those willing to obtain qualification whilst in post. 3.	Be approachable, supportive and non-judgemental, and able to foster positive working relationships with customers, colleagues and other professionals. 4.	Be able to listen well and use effective questioning skills and professional curiosity to understand the root causes of customers problems 5.	You should be competent at understanding complex information and relaying this to customers in clear and simple terms, with a focus on the best outcome for the customer. 6.	You should have strong written and verbal communication skills to enable effective negotiation with creditors or other professionals where appropriate. 7.	Have experience in developing others, supporting them to perform effectively in their role, with the confidence to reflect with them on the quality of their interactions. 8.	Be self motivated with the ability to work without support, and with a willingness to keep your knowledge updated through your own research. 9.	You should have an awareness of the wider social issues that affect our customers. 10.	You should hold an awareness of departmental budget constraints and the need to minimise expenditure and ensure that appropriate support is proportionate and timebound. 11.	Be able to utilise good negotiation and persuasive skills to ensure action plans are met and customers and their households are supported appropriately. 12.	Be able to work closely with all teams within Portsmouth Homes to ensure tenants with the most complex needs are supported effectively for them to be able to maintain their tenancies. 13.	You should understand and demonstrate the importance of working collaboratively with Housing Benefit Teams, Council Tax Departments , the Department for Works and Pensions and other Money advice organisations to ensure Money Advice is consistent and in the best interests of the customer. 14.	Be competent with using Microsoft Software including Excel, Work and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. 15.	Be flexible as you may be required to work from Area Housing Offices, Community Bases and in customers homes. You may also be required to carry out visits outside of notmal working hours. 16.	You should hold a current driving licence and have access to a vehicle

Money Adviser

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We are seeking a Gas Technician as part of our Compliance service within Building Services of the Housing, Neighbourhood and Building Services Directorate. The role will have responsibility for ensuring that the Council meet its statutory compliance duties with regards to gas safety to its stock of 17,000 HRA residential dwellings and 900 corporate assets. The role will support the M&amp;E and Lifts Contracts Manager to oversee the gas servicing and repairs contract ensuring that servicing, repairs and maintenance are undertaken correctly to the portfolio. Skills: The ideal candidate is someone who will: 1	Have ACS domestic gas qualifications in CCN1, CENWAT, CKR1 and HTR1, together with relevant practical experience in a similar role. 2	Have an excellent working knowledge of applicable legislation and guidance, specifically the Health and Safety at Work etc. Act 1974, COSHH Regulations 2022, The Gas Safety (Installation and Use) Regulations 1998 and RIDDOR. 3	Have technical knowledge of gas appliances and be able to advise around their design, installation, maintenance and management. 4	Have experience of auditing and reviewing certificates and works to gas appliances. 5	Have experience of using relevant data management systems, to hold and monitor documentation. 6	Have experience of managing contractors, preferably with knowledge of schedule of rates contracts. 7	Ability to use different IT packages including Microsoft (Excel, Word and Project) to analyse data, prepare reports, correspondence and specifications, AutoCAD to prepare drawings and bespoke PCC repairs and maintenance database to input repairs and stock data. 8	Have excellent communication skills, being able to work with a range of internal and external stakeholders, to be able to advice and support them around their responsibilities and duties around Gas Safety. 9	Personally demonstrate, develop and work in accordance with the value and behaviours set out in the PCC Behaviour Framework. 10	Have a driving licence and provide a car for work to be able to effectively travel to assets as necessary.

Gas Technician

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To manage a team of Money Advisors to providing specialist Money Advice services to our tenants and Leaseholders to include Welfare Benefit Advice to maximise Income as well as Debt Management Advice for debts to be prioritised and tenancies maintained, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by Housing Officers and Tenancy Support Advisers. To work closely with other peers across Portsmouth Homes to ensure that tenants are effectively supported, that tenants are represented and their voice is heard when planning any significant service delivery change or policy, that feedback received and outcomes from complaints are used to improve services and identify training needs and that tenants are able to access appropriate Money Advice to enhance their general quality of life. Skills: 1.	You must have an excellent understanding of Welfare Benefits and Debt Advice in a Social Housing environment 2.	You should have substantial experience of working within a Social Housing setting. 3.	You must hold a Certificate in Money Advice Practice and Debt Relief Order Intermediary Status (or be prepared to obtain this). 4.	You should be able to maintain and build effective relationships with internal stakeholders to ensure our tenants can sustain their tenancies effectively with the appropriate level of financial support, welfare benefit and debt advice needed. 5.	You should be confident in leading, managing and coaching staff to ensure they deliver Money Advice services effectively and efficiently to support compliance with Social Housing Consumer standards and Financial Regulations. 6.	You should have experience of regular engagement with both internal and external stakeholders within the remit of Money Advice, including but not limited to: •	Department for Works and Pensions •	Housing and Council Tax Benefit departments •	Housing Support Fund administrators •	HIVE Portsmouth •	Citizens Advice •	Other financial organisations which can help support tenants with underlying causes affecting welfare benefit entitlement and debt management. 7.	You should have the ability and confidence to identify legal support and remedies to resolve more complex Welfare Benefit and Debt issues to support of our tenants and Money Advisors. 8.	You should be able to engage and support engagement with external agencies such as Courts, Solicitors, other L/As, and the voluntary sector to ensure our tenants receive access to services and support as needed, including back dated benefit claims, appeals processes and challenging changes to the Welfare Benefit systems on behalf of our tenants. 9.	You must show commitment to maintaining your Continual Professional Development (CPD), ensuring that accreditation and qualification is maintained, and promote your teams ongoing accreditation and CPD. 10.	You should be confident in working with and where necessary, appropriately challenging other directorates or agencies at multi-agency meetings to ensure tenants are receiving the appropriate Money Advice, and Money Advisors are supported to undertake their role effectively. 11.	You should be able to support Money Advisors when managing complex cases involving multiple significant issues, extreme financial hardship and limited access to funds. 12.	You must have the confidence to represent Portsmouth Homes and or Tenants/Leaseholders in court for Appeal Claims which may involve giving evidence and being questioned which can be stressful and require a level of emotional resilience and in depth knowledge of Welfare Benefit regulation/law 13.	You need to be able to analyse feedback and measures to change service delivery, and present date and information constructively driving change where needed ensuring that this is embedded within services where needed and possible in line with legislation, case law and best practice 14.	You should have an understanding of GDPR rules and guidance relating to data management and processing.

Money Advice Manager

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You will be working proactively within the Housing Renewals team’s home improvement agency service, undertaking building surveys, helping and encouraging homeowners to repair or adapt their property, specifically focusing on Disabled Facilities Grant work. You will be identifying works required, compiling a specification of works, and helping the client through the tender process. You will also be advising on the financial assistance available from the council and meeting contractors on site to ensure the satisfactory completion of work. This is an opportunity to work in a friendly, diverse team, making a positive and appreciable difference to the lives of the residents of Portsmouth, making it a satisfying and rewarding role. Skills: You need to: 1.	Have a construction/ surveying related degree or equivalent. 2.	Hold a full driving license, as driving is an essential part of the role. 3.	Have excellent people skills with the ability to talk to an array of people including vulnerable clients, contractors, and other property professionals. You must have a sympathetic, friendly and empathetic manner to be able to understand the situations of our customers. 4.	Have a sound knowledge of surveying residential property and be able to undertake a full property inspection is essential. Knowledge and experience of the Housing Health and Safety Rating system (HHSRS) is desirable. 5.	Knowledge &amp; experience of applying for Planning permission and Building Regulations approval is desirable. 6.	Be able to identify and provide advice on necessary property repairs and produce schedules of works with clear instructions on what works should be carried out. 7.	Have experience of project managing building works or of Contract Administration. 8.	Have knowledge of relevant legislation such as the Housing Acts, Public Health Acts, Party Wall Etc. Act, Building Regulations and Energy Surveys. 9.	Have knowledge of Housing Grants, specifically Disabled Facilities Grants, although this is not essential. 10.	Have a good working knowledge of Microsoft Packages (to include Word, Outlook, Excel) and databases (we will be using IDOX Uniform). Experience of using basic CAD programmes is also preferable. 11.	Be highly self-motivated and able to organise and prioritise your own workload. 12.	Be able to physically inspect buildings and lofts and be comfortable working at heights. 13.	Have good literacy and numeracy skills. 14.	The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post

Housing Renewals Officer

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To provide a responsive and needs-led frontline advice and support service to Portsmouth Homes tenants and their households, who have complex needs requiring additional and on-going support, in order for them to be able to maintain their tenancies satisfactorily and to complement the support offered by the generic Housing Officers. A Tenancy Support Adviser (TSA) provides specialist housing support and advice to Portsmouth Homes tenants and their households to prevent and reduce the risk of homelessness due to unsafe housing conditions that could be a breach of tenancy conditions. Utilising good negotiation and persuasive skills to ensure support plans are met and tenants and their households are supported appropriately. This may be difficult particularly when there is pressure on services and a lack of funding or high eligibility criteria. To support Housing Officers and other staff within Portsmouth Homes when managing complex cases and working collaboratively with other departments and external agencies as necessary. TSAs will act as a single point of contact within Portsmouth Homes for those in most need of support to prevent the risk of homelessness, communicating effectively and confidently with tenants and households with complex needs, showing empathy and understanding for personal circumstances, whilst being impartial and honest, setting realistic expectations and small step milestones. Skills: 1.	You must have experience of multi disciplinary working in a Social Housing or similar environment, to ensure tenants with the most complex needs are supported effectively in order for them to be able to maintain their tenancies. 2.	You must be able to be part of a frontline response to crisis situations, as well as chronic circumstances. In addition to being able to identify a persons support needs and social issues which necessitate joint-working to enable tenants to maintain tenancies. 3.	You must be confident to attend multi-agency meetings to coordinate and encourage input and relevant support from external partners and agencies and to help formulate realistic support plans for our tenants. 4.	You should have experience of assessing tenant/households' level of risk and support needs to be met, enabling them to maintain their tenancy, by working on collaboration with the tenant/household, external partners and agencies, leading on this as appropriate. 5.	You should be able to prioritise cases by gaining a thorough understanding of the persons previous experiences and behaviours. Engaging appropriate professionals by attending and/or chairing multi-agency meetings to identify the right support necessary. 6.	You should have a knowledge of Social Housing policy (local and nationally) and legislation regarding tenancy support and sustainment. You should be able to demonstrate this in the context of Portsmouth Homes commitment to supporting our tenants. 7.	You must be able to demonstrate a comprehensive understanding of issues which create risk to a persons tenancy and the wider impacts these risks may create. 8.	You should be confident in making appropriate decisions without recourse to supervision about the storing, management and disclosure of personal and sensitive personal information, in accordance with data protection legislation. 9.	You should have an awareness of funding constraints and the challenges this creates in seeking appropriate support and the importance of appropriate support being proportionate and timebound. 10.	You must have good communication, negotiation and persuasive skills to ensure identified support needs are met and tenants and their households are supported appropriately. 11.	You must be prepared to work in tenants, homes, and may involve the provision of practical help, including cleaning, decluttering and sorting personal possessions, belongings and furniture. 12.	You must be able to create accurate and relevant records of your actions/involvements with tenants/professionals, providing robust reasoning for decisions made and actions taken. You should be confident to present these in court if required.

6 Housing Jobs in Portsmouth, UK