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We are looking for an experienced housing professional to join the council&amp;©s Housing Options Team. You would become a member of a small team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. We need someone who can comprehend the often complex needs of individuals within our community and who will relish the challenge of finding solutions for them. This role will be the lead officer visiting and supporting a caseload of overseas arrivals from Ukraine and Afghanistan supporting them to navigate their housing options and homelessness.Ideally you will already be working within the homelessness sector and have a good understanding of a local authority&amp;©s homelessness duties.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Options Officer (Overseas Arrivals Lead)

We are looking for someone with experience in organising and supporting teams, not necessarily in the housing sector, however some experience of administration and invoice processing would be required. We work in a customer focussed way to ensure that anyone approaching the service is directed to the right person or team first time and part of this role will be dealing with preliminary customer requests in a prompt, friendly and professional manner.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Finance and Admin Officer

We are seeking an experienced housing options/homelessness officer to work alongside the Housing Options Manager to supervise the day to day case management of the Housing Options Officer and provide technical and legal advice to officers in terms of their cases and decision making.You will be knowledgeable in terms of the homelessness legislation and case law and have experience of carrying out homelessness reviews decisions. While not directly line managing the team you will hold regular case review supervisions and hold a small caseload of complex cases of your own.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Senior Housing Options Officer

We are seeking an experienced and motivated manager to lead and co-ordinate the day to day operational business of the Housing Options Team, managing six Housing Options Officers supported by a Senior ensuring households approaching the council for advice or who are facing homelessness receive accurate information and receive a customer focused service.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Options Manager

As a Housing Register and Allocations Officer you will be ensuring all applications to the Housing Register are processed and applicants housing need assessed in accordance with the Council&amp;©s Allocations Policy, and for carrying out all the administrative processes required.&nbsp;This is a varied role providing general housing advice to customers both face to face, on the telephone and by email.&nbsp; The role includes shortlisting bids from applicants for social housing and ensuring nominations are made to social housing providers within required timescales, updating systems, and keeping applicants informed.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Housing Register and Allocations Officer

This role will liaise with accommodation providers, particularly bed and breakfast establishments carrying out regular visits to residents and ensuring the accommodation meets agreed standards. Ideally you will already be working within a housing related sector however we would also consider applications from people who have other relevant experience, and the skills needed to work within this frontline team.Unfortunately, we are unable to consider applications from candidates who require visa sponsorship.





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Temporary Accommodation Officer

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Housing Needs Administrator(P01620)Fixed term up to 31 March 2026Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience37 hours per week (hybrid working)Are you an enthusiastic, motivated person?Can you help your colleagues to deliver an excellent service, providing admin support to a busy frontline public service?Welwyn Hatfield Borough Council Housing Needs Team is looking for someone like you.You will work within the Council’s Housing Options team, responding to enquiries from customers and providing administrative and technical support to colleagues. You will assist customers with enquiries made over the telephone, email and in person.You will be responsible for handling sensitive customer information and demonstrate an understanding of data protection regulations and principles.You will have the ability to deal with several aspects of office administration, including filing, photocopying, distributing and recording post and data entry onto IT systems.You will also be responsible for administration and finance tasks, using the Council’s finance systems, which will include the raising of purchase orders, processing of invoices and communication with suppliers.We are looking for someone with:• An interest in providing high quality public services to the local community• Experience of working on the front line in a high pressured, customer focused environment.• The ability to work under own initiative to find solutions to problems on a regular basis.• Experience of working with several IT systems and learning new systems to a high standard• Excellent communication, customer service and interpersonal skills.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.If you are passionate about helping people, assisting those in housing need, thrive under pressure and enjoy teamwork – we want to hear from you.Closing date for applications is Sunday 13 July 2025 Assessments will be held on Wednesday 18 July 2025Interviews held on Wednesday 31 July 2025 Keywords: Local government, welwyn hatfield, housing needs, adminstration, support officer, hertfordshire

Welwyn Hatfield Borough Council

Housing Needs Administrator (P01620)

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Neighbourhood Officer (RP0094) (6 month fixed term contract)37 hours per week (hybrid working)Starting salary £37,160pa with potential progression to £39,974pa on achieving designated skills and experienceCan you make a difference?Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough.You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.We are looking for someone who:<ul>
<li>Has experience of working in the housing sector or similar role</li>
<li>Has experience of working in a customer facing role with strong customer care skills.</li>
<li>Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.</li>
<li>Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.</li>
<li>Has experience of Safeguarding, raising concerns through policies and procedures.</li>
<li>Has good IT skills.</li>
<li>Has a full UK driving licence and have access to a vehicle.</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.Closing date for application is 13 July 2025.Remote assessments will be held on 17 July 2025.Interviews will be held on 24 July 2025.

Neighbourhood Officer (RP0094)

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Home Ownership and Rents Team Leader (P01573)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experience37 hours per week (hybrid working) Welwyn Hatfield Borough Council owns and manages more than 10,000 social rented and leaseholder homes and we have ambitions to do more.Our aim is to make it easy for residents to access our services and we want to aid and support our tenants in the right place, at the right time. We know that this is a challenging time for many households and our new approach to service delivery reflects this.This is a key role where you will manage the following essential services: Leasehold and Home Ownership accounts, Right to Buy and Rent Accounting Transactions.You’ll deliver our promise of being a high-quality landlord, maximising our income and consulting our 1300 leaseholders to ensure their accounts are administered and managed effectively. Additionally, the team will be administering the council’s Right to Buy sales and rent account transactions and annual increases.We are looking for someone who has:<ul>
<li>Significant experience of delivering a leasehold service, including accounts management and consultations</li>
<li>Strong technical knowledge of leasehold services and accounts management</li>
<li>Detailed knowledge and experience of right to buy procedures and legislation</li>
</ul>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be based at our offices in White Lion Square, Hatfield.We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance.Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent.If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you. Closing date for applications is 10 July 2025Remote assessment will be held on 18 July 2025Interviews will be held on 29 July 2025. Keywords: welwyn hatfield council, local government, leasehold, right to buy, rent, accounts, finance, team leader, home ownership,

9 Housing Jobs in Saffron Walden, UK