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Neighbourhood Officer (RP0094) (6 month fixed term contract)37 hours per week (hybrid working)Starting salary £37,160pa with potential progression to £39,974pa on achieving designated skills and experienceCan you make a difference?Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough.You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.We are looking for someone who:<ul>
<li>Has experience of working in the housing sector or similar role</li>
<li>Has experience of working in a customer facing role with strong customer care skills.</li>
<li>Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.</li>
<li>Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.</li>
<li>Has experience of Safeguarding, raising concerns through policies and procedures.</li>
<li>Has good IT skills.</li>
<li>Has a full UK driving licence and have access to a vehicle.</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.Closing date for application is 13 July 2025.Remote assessments will be held on 17 July 2025.Interviews will be held on 24 July 2025.

Welwyn Hatfield Borough Council

Neighbourhood Officer (RP0094)

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Home Ownership and Rents Team Leader (P01573)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experience37 hours per week (hybrid working) Welwyn Hatfield Borough Council owns and manages more than 10,000 social rented and leaseholder homes and we have ambitions to do more.Our aim is to make it easy for residents to access our services and we want to aid and support our tenants in the right place, at the right time. We know that this is a challenging time for many households and our new approach to service delivery reflects this.This is a key role where you will manage the following essential services: Leasehold and Home Ownership accounts, Right to Buy and Rent Accounting Transactions.You’ll deliver our promise of being a high-quality landlord, maximising our income and consulting our 1300 leaseholders to ensure their accounts are administered and managed effectively. Additionally, the team will be administering the council’s Right to Buy sales and rent account transactions and annual increases.We are looking for someone who has:<ul>
<li>Significant experience of delivering a leasehold service, including accounts management and consultations</li>
<li>Strong technical knowledge of leasehold services and accounts management</li>
<li>Detailed knowledge and experience of right to buy procedures and legislation</li>
</ul>The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.You will be based at our offices in White Lion Square, Hatfield.We can offer you flexible working arrangements as well as the Local Government benefits including pension scheme and generous annual leave allowance.Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values areCollaborative, Open, Responsible and Excellent.If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you. Closing date for applications is 10 July 2025Remote assessment will be held on 18 July 2025Interviews will be held on 29 July 2025. Keywords: welwyn hatfield council, local government, leasehold, right to buy, rent, accounts, finance, team leader, home ownership,

Home Ownership & Rents Team Leader (P01573)

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Housing Options Team Leader1 x permanent role (P01769)1 x 12 months fixed term (P01615)37 hours per week (hybrid working)Starting salary £40,689 pa with potential progression to £43,690pa on achieving designated skills and experienceAre you passionate about helping people?Are you able to lead a team, helping them to achieve success in the field of Homelessness Prevention?Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.You will have line management responsibilities for up to 8 officers, to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.We are looking for someone with:<ul>
<li>An interest in providing high quality public services to the local community</li>
<li>Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice</li>
<li>The ability to negotiate with others and find solutions to complicated situations</li>
<li>High levels of ability working with IT systems and confidence in using Microsoft software,</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service</li>
</ul>Our ValuesOur Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.Closing date for applications is 11 May 2025.Assessments will be held on 21 May 2025.Interviews will be held on 28 May 2025.

Housing Options Team Leader (P01769)

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Tenancy Support Officer(Temporary Accommodation)(RP0131)Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience12 months fixed term contract37 hours per week (hybrid working)Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you!We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team.Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council’s temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation.Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principals.You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit. Part of the role will involve referring to and liaising with partner organisations and to actively participate in statutory and multi-agency case meetings such as professional’s meetings and child protection conference as required.Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with.This team changes lives, and you can be part of that!Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results. If you would like to have an informal discussion about the role, please contact Dan Parsons Temporary Accommodation Manager on 01707 357618Closing date for applications is 29 June 2025Remote assessments to be held on 7 July 2025Interviews will be held on 14 July 2025 Keywords: welwyn hatfield, housing needs, temporary accommodation, support, safeguarding, welfare.

Tenancy Support Officer (Temporary Accommodation) (RP0131)

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Temporary Accommodation Officer(RP0132)Starting salary £29,802pa with potential progression to £32,956pa on achieving designated skills and experience12 months fixed term37 hours per week (hybrid working) We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and report any issues or problems identified.You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation.You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation.We are looking for someone with:<ul>
<li>An interest in housing and social welfare issues, committed to helping people in difficult circumstances,</li>
<li>Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour,</li>
<li>The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases,</li>
<li>The ability to work well independently, whilst understanding the benefits of team working and partnership working</li>
</ul>Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites.You’ll need to be able to support others and be a genuine team player.What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618Closing date for applications is 25 June 2025Remote assessment will take place on 2 July 2025Interviews will take place on 9 July 2025 Keywords: Welwyn Hatfield, Temporary Accommodation, housing options, hertfordshire

5 Housing Jobs in Saffron Walden, UK