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<ul><li><strong>Reference:</strong>                       EC231            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £28,489.00  -  £31,031.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       13 October 2025            </li><li><strong>Interview date:</strong>19 November 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   F       -             G                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       09 November 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Are you passionate about making a real difference in people’s lives? Do you have a strong understanding of welfare benefits and a commitment to financial empowerment? Crawley Homes is seeking a proactive and compassionate&nbsp;Financial Inclusion Officer&nbsp;to join our Housing Management team.</p><p>As a Financial Inclusion Officer, you will play a vital role in supporting tenants to avoid rent arrears and financial hardship. You’ll provide tailored advice on income maximisation, welfare benefits, and money management, helping residents claim their full entitlements and improve their financial wellbeing.</p><p>You will:</p><ul><li>lead the delivery of Crawley Homes’ Financial Inclusion Strategy</li><li>develop partnerships with welfare rights organisations, credit unions, and financial service providers</li><li>support tenants with benefit claims, appeals, and financial health checks</li><li>promote access to affordable banking and credit options</li><li>deliver training and briefings to the Housing Management team on welfare reforms and financial inclusion</li><li>maintain accurate records and contribute to performance analysis and service improvement</li></ul><p>We’re looking for someone who:</p><ul><li>communicates effectively across multiple channels</li><li>has strong organisational and analytical skills</li><li>understands housing benefits, welfare systems, and safeguarding principles</li><li>is resilient, empathetic, and committed to high-quality customer service</li><li>has experience supporting individuals in financial difficulty and conducting income assessments</li></ul><p>Why join us? At Crawley Homes, we believe in empowering our tenants and supporting our staff. You’ll be part of a dynamic team that values inclusion, continuous improvement, and making a tangible impact in the community.</p><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>Satisfactory clearance of Basic Disclosure and Barring Check (DBS) will be a condition of your employment.</p><p>Essential requirements:</p><ul><li>GCSE-level education or equivalent</li><li>full and current UK driving licence with access to a suitable vehicle for work-related travel</li><li>willingness to work occasional evenings and weekends for the purpose of tenant consultation or other tenancy matters.</li><li>ability to work independently and as part of a team</li></ul><p>Desirable requirements:</p><ul><li>relevant degree or CIH qualification</li><li>training in debt counselling or mediation</li><li>experience in housing or local government settings</li></ul><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:charlotte.mccargo@crawley.gov.uk" target="_blank">charlotte.mccargo@crawley.gov.uk</a>, Senior Financial Inclusion Officer, or call on 01293 438931.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/document_webform_uploads/financial-inclusion-officer-job-description_0.pdf">                            Financial Inclusion Officer job description (PDF, 103.55 KB)                              </a></li></ul>





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Crawley Borough Council

Financial Inclusion Officer

<ul><li><strong>Reference:</strong>                       EC242            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £32,287.00  -  £38,133.00                   per annum pro rata                  </li><li><strong>Contract type:</strong>                       Fixed term            </li><li><strong>Posted on:</strong>                       10 October 2025            </li><li><strong>Interview date:</strong>04 November 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   F       -             G                  </li><li><strong>Working hours:</strong>                       29.6 per week            </li><li><strong>Closing date:</strong>                       26 October 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services.</p><p>As a Housing Officer, you’ll be responsible for:</p><ul><li>managing tenancies, including changes, terminations, and mutual exchanges</li><li>supporting tenants with income management and arrears recovery</li><li>letting void properties efficiently and sensitively</li><li>conducting property inspections and estate management duties</li><li>liaising with tenants, contractors, and partner agencies</li><li>promoting community development and responding to safeguarding concerns</li></ul><p>We’re seeking an individual who:</p><ul><li>is an excellent communicator with strong negotiation and organisational skills</li><li>has a good understanding of housing law, welfare benefits, and safeguarding</li><li>is customer-focused and committed to continuous service improvement</li><li>can work flexibly, including occasional evenings and weekends in response to the requirements of the post</li><li>holds a full UK driving licence and has access to a suitable vehicle</li></ul><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>This is an 18-month fixed-term contract, offered on a part-time basis (29.6 hours per week) across four working days, with Tuesday proposed as the non-working day.</p><p>This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check.</p><p>A full current UK driving licence and use of a suitable vehicle are requirements of the role.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email <a href="mailto:caroline.lynn@crawley.gov.uk" target="_blank">caroline.lynn@crawley.gov.uk</a> or <a href="mailto:sarah.jenn@crawley.gov.uk" target="_blank">sarah.jenn@crawley.gov.uk</a>, Area Housing Managers.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/2025-10/EC248%20-%20Housing%20Officer%20JD.pdf">                            Housing Officer job description (PDF, 196.06 KB)                              </a></li></ul>





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Housing Officer

<ul><li><strong>Reference:</strong>                       EC238            </li><li><strong>Division:</strong>                       Crawley Homes            </li><li><strong>Salary:</strong>                                   £32,287.00  -  £38,133.00                   per annum                  </li><li><strong>Contract type:</strong>                       Permanent            </li><li><strong>Posted on:</strong>                       10 October 2025            </li><li><strong>Interview date:</strong>04 November 2025</li><li><strong>Extra payment(s):</strong>                       Not applicable            </li></ul><ul><li><strong>Positions:</strong>                       1            </li><li><strong>Category:</strong>                       Housing            </li><li><strong>Grade:</strong>                                   F       -             G                  </li><li><strong>Working hours:</strong>                       37 per week            </li><li><strong>Closing date:</strong>                       26 October 2025            </li><li><strong>Location:</strong>                       Town Hall, Crawley            </li><li><strong>Location type:</strong>                       Hybrid            </li></ul><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      About the role  </h4><p>Are you passionate about delivering high-quality housing services and making a real impact in people’s lives? Crawley Homes is looking for a dedicated and proactive Housing Officer to join our dynamic Tenancy Services team. This is a fantastic opportunity to work in a front-line role, supporting tenants and managing a wide range of housing responsibilities including tenancy management, income recovery, voids, and estate services.</p><p>As a Housing Officer, you’ll be responsible for:</p><ul><li>managing tenancies, including changes, terminations, and mutual exchanges</li><li>supporting tenants with income management and arrears recovery</li><li>letting void properties efficiently and sensitively</li><li>conducting property inspections and estate management duties</li><li>liaising with tenants, contractors, and partner agencies</li><li>promoting community development and responding to safeguarding concerns</li></ul><p>We’re seeking an individual who:</p><ul><li>is an excellent communicator with strong negotiation and organisational skills</li><li>has a good understanding of housing law, welfare benefits, and safeguarding</li><li>is customer-focused and committed to continuous service improvement</li><li>can work flexibly, including occasional evenings and weekends in response to the requirements of the post</li><li>holds a full UK driving licence and has access to a suitable vehicle</li></ul><p>We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.</p><h4>      Additional information  </h4><p>This post is subject to a satisfactory clearance of a Basic Disclosure and Barring Service check.</p><p>A full current UK driving licence and use of a suitable vehicle are requirements of the role.</p><h4>      Employee benefits  </h4><p>We offer a generous employee <a href="/council-information/jobs-and-careers/employee-benefits">benefits package</a>, with a range of discounts, benefits and wellbeing incentives to suit everyone.</p><h4>      Our way of working  </h4><p>Our shared <a href="/council-information/jobs-and-careers/values-and-behaviours">values and behaviours</a> reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.</p><h4>      Safer recruitment  </h4><p>Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.</p><h4>      How to apply  </h4><p>Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.</p><p>For an informal conversation or further information regarding the role, email&nbsp;<a href="mailto:caroline.lynn@crawley.gov.uk" target="_blank">caroline.lynn@crawley.gov.uk</a> or <a href="mailto:sarah.jenn@crawley.gov.uk" target="_blank">sarah.jenn@crawley.gov.uk</a>, Area Housing Managers.</p><a href="https://my.crawley.gov.uk/service/Job_Application" target="_blank">Apply for this job</a><h4>      Related documents  </h4><ul><li><a href="/sites/default/files/2025-10/EC248%20-%20Housing%20Officer%20JD.pdf">                            Housing Officer job description (PDF, 196.06 KB)                              </a></li></ul>





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3 Housing Jobs in West Sussex