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Department for Environment, Food and Rural Affairs

Pensions Administrator

Operational Delivery Centre – Team Leader

<h4>Job summary</h4>This is an exciting opportunity to join the HR Business Management Office (BMO) team, where we champion innovation and continuous improvement across HR. As the HR Improvement Officer, you will lead and deliver improvement projects that make HR processes more efficient, user-friendly, and future-ready. You will take ownership of projects from inception to delivery: scoping requirements, creating project plans, and implementing solutions that enhance HR’s ability to serve the wider organisation.<h4>Job description</h4><p>As the HR Improvement Officer, you will play a pivotal role in driving change and embedding best practice within HR. You will work closely with colleagues across HR and the wider organisation to identify opportunities for improvement and deliver tangible outcomes. </p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Project Ownership:</strong> Lead assigned improvement projects from planning through to delivery, ensuring milestones are met and benefits realised. </li></ul><ul><li><strong>Process Analysis:</strong> Review existing HR processes, identify inefficiencies, and propose innovative solutions. </li></ul><ul><li><strong>Project Planning:</strong> Develop clear project plans, including timelines, resource requirements, and risk management strategies. </li></ul><ul><li><strong>Stakeholder Engagement:</strong> Work collaboratively with HR teams, senior leaders, and external partners to ensure successful project outcomes. </li></ul><ul><li><strong>Innovation &amp; Automation:</strong> Explore and implement digital tools and automation solutions to streamline HR processes. </li></ul><ul><li><strong>Reporting &amp; Evaluation:</strong> Monitor project progress, evaluate outcomes, and provide regular updates to senior stakeholders. </li></ul><ul><li><strong>Continuous Improvement:</strong> Champion a culture of innovation within HR, encouraging new ideas and challenging the status quo. </li></ul><h4>Person specification</h4><ul><li>Strong organisational skills with the ability to manage multiple priorities effectively. </li></ul><ul><li>Excellent written and verbal communication skills, able to convey complex information clearly. </li></ul><ul><li>Analytical thinking and problem-solving skills, with attention to detail. </li></ul><ul><li>Confidence in engaging with stakeholders at all levels. </li></ul><ul><li>Commitment to continuous improvement and willingness to challenge existing processes. </li></ul><ul><li>Proficiency in Microsoft Office tools (Excel, Word, PowerPoint). </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Managing a Quality Service</li><li>Communicating and Influencing</li><li>Seeing the Big Picture</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Changing and Improving</li></ul><h4>Benefits</h4>Alongside your salary of £29,715, Department for Environment, Food and Rural Affairs contributes £8,608 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>Applications will be sifted on: </p><ul><li>A <strong>500-word personal statement</strong> outlining your suitability for the role. </li></ul><ul><li>A <strong>250-word statement</strong> on the lead behaviour: <em>Changing and Improving</em>. </li></ul><p>In the event of a high number of applications, applications will be sifted on personal statement only. </p><p>A CV will be requested for information purposes but will not be scored. </p><p><strong>Interview</strong></p><p>If successful at the application stage, you will be invited to interview.</p><p>Interviews will include a competency-based discussion and may involve a short exercise related to project planning or process improvement. </p><p>You will be assessed against the following Civil Service Behaviours: </p><ul><li><strong>Changing and Improving</strong> (Application) </li></ul><ul><li><strong>Managing a Quality Service</strong> (Interview) </li></ul><ul><li><strong>Communicating and Influencing</strong> (Interview) </li></ul><ul><li><strong>Seeing the Bigger Picture</strong> (Interview) </li></ul><p>Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p>Sift and interview dates to be confirmed.</p><p><strong>Location </strong></p><p>As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s)</p><p>Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.</p><p>Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.</p><p>The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.</p><p>Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.</p><p>The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.</p><p>Defra includes the core department, APHA, RPA, Cefas and VMD.</p><p><strong>Salary</strong></p><p>New entrants to the Civil Service are expected to start on the minimum of the pay band. The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.</p><p><strong>Reserve List</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p><strong>Childcare Vouchers</strong></p><p>Any move to fr Defraom another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information <a href="https://www.childcarechoices.gov.uk/" target="_blank">visit the Childcare Choices website</a>.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><p>Contact Government Recruitment Service via <a href="mailto:defrarecruitment.grs@cabinetoffice.gov.uk" target="_blank">defrarecruitment.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </p><p>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. </p><p><strong>Accessibility</strong></p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p><strong>Visa Sponsorship Statement</strong></p><p>Please take note that Defra does not hold a UK Visa &amp; Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.</p><p><strong>Merit Lists</strong></p><p>Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.</p><p><strong>Criminal Record Check</strong></p><p>If successful and transferring from another Government Department a criminal record check may be carried out. </p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading. </p><p>All of these posts require the successful candidate to hold basic security clearance. Candidates posted to London may be subject to a higher level of clearance because of the security requirements for that location. Job offers to these posts are made on the basis of merit. Security vetting will only take place after the receipt of a job offer.</p><p>For further information on National Security Vetting please <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">visit the Demystifying Vetting website</a>.</p><p>Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please <a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fgovernment%2Fpublications%2Fvetting-explained-and-our-vetting-charter%2Fthe-vetting-charter&amp;data=05%7C01%7CStewart.Crook%40homeoffice.gov.uk%7C11d121afdedc4b66f0db08db02a2c67c%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638106670938846538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=DLMFEFWkLHuoVftzsYqu0LeN6MLyJyfsWhgTWBGwHFo%3D&amp;reserved=0" target="_blank">See our vetting charter</a></p><p><strong>Internal Fraud Database Check</strong></p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : George Waldron</li><li>Email : <a href="mailto:george.waldron@defra.gov.uk" target="_blank">george.waldron@defra.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:defrarecruitment.grs@cabinetoffice.gov.uk" target="_blank">defrarecruitment.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: <a href="mailto:defrarecruitment.grs@cabinetoffice.gov.uk" target="_blank">defrarecruitment.grs@cabinetoffice.gov.uk</a><br>If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: <a href="https://civilservicecommission.independent.gov.uk/contact-us/" target="_blank">here</a><br><br>

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