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Information Services Assistant

Employer: Doncaster College

  • Reference: 16/101 (1)
  • Published on: Mon 17/07/2017 13:15 PM
  • Closing on: Fri 04/08/2017 23:59 PM
  • Working Pattern: Full Time, Permanent
  • Hours: 36.66 hours per week.
  • Salary: Salary Scale 2/3 £14,763.74 - £16,731.30
  • DBS Check: No
  • Location: Doncaster College, The Hub

Doncaster College is a large provider of further and higher education in South Yorkshire, with a comprehensive range of further and higher education course options. With a turnover of circa £33 million, the College is based across two main sites, the iconic £65-million pound Hub campus on the town's waterfront and the University Centre Doncaster campus situated in 126-acres of countryside at High Melton, six miles west of the town centre. Our Investor In People status emphasises the College’s commitment to staff development.

Benefits package includes a career average pension scheme, generous annual leave, local and statutory bank holidays, Staff Welfare Programme, and access to local gym facilities.

Information Services

Information Services Assistant

Salary Scale 2/3 £14,763.74 - £16,731.30

(It is usual for new appointees to commence at the bottom of the scale with progression on an annual incremental basis)

Doncaster College is looking to supplement its busy Information Services team with an experienced Information Services Assistant to provide first line support to staff and students through the Service Desk and information points.

End to end management of Incidents and Service Requests reported by the customer, achieving first time fix where possible. Escalating and liaising with other resolver teams / 3rd parties as required in order to resolve issues within the defined SLA.

  • Single point of contact between our customers and IT Services
  • Manage Incidents and Service Requests
  • Receive and record all calls from our customers
  • Provide initial assessment of all Incidents, attempt first time resolution, provide workarounds and /or escalation
  • Monitor and escalate Incidents according to the customer's SLA
  • Keep users informed on status and progress of their Incidents
  • Produce Management Reports
  • Aid customer retention and satisfaction

The successful candidate will possess a minimum of a level 2 qualification or equivalent in both Maths and English or be willing to work to achieve this in a specified timeframe and be proficient in the use of Microsoft Office systems including Outlook, Excel, Word and PowerPoint.

Previous applicants need not apply

Post reference: 16/101

Closing date: 4 August 2017

No agencies please.

To apply visit the College website www.don.ac.uk and click on the Careers and section then follow the instructions on the ‘How to Apply’ section at the bottom of the advert to access the online application form.

If you are experiencing difficulties accessing or using the website, please contact Jobs Go Public between 9.00am-5.30pm Monday to Friday on 0207 427 8250.

For other queries regarding the post please contact Human Resources on 01302 553550.

We reserve the right to withdraw this vacancy at any time if there is a high level of applications therefore, we would recommend that you submit your application as early as possible.

Candidates who have been invited to interview will be notified in writing within 4 weeks of the closing date.

As an Equal Opportunities Employer, Doncaster College seeks a workforce which reflects the community we serve. We welcome applications from those groups under-represented among our staff.

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Equal Opportunities

Doncaster College – Working for Equality. We welcome applications from all sections of the community.

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