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Senior Analyst – Service DeskAre you passionate about service excellence and ready to take the next step in your IT support career? As a Senior Analyst at Peabody, you’ll play a pivotal role in providing senior-level technical support as part of our first-line Service Desk team. Acting as a key escalation point for colleagues, you’ll support the Service Desk Team Leader in driving performance, engagement, and continuous improvement.You’ll oversee the lifecycle of incidents and requests, ensuring they are managed in line with agreed service levels and ITIL best practices. You’ll collaborate regularly with the Team Leader to identify service trends, maintain documentation, and promote best practices across the department. You’ll also liaise closely with other IT teams including 2nd Line, Field Support, and Infrastructure to ensure a consistent and efficient response to user issues.This role requires a minimum of four days in the office, with one day working remotely.What You’ll Do<ul><li>Act as an escalation point for technical issues within the Service Desk team</li><li>Oversee incident and request management in line with ITIL best practices</li><li>Support the Team Leader in identifying trends and driving improvements</li><li>Liaise with other IT teams to ensure efficient resolution of user issues</li><li>Maintain accurate documentation and promote best practices</li></ul>What You’ll Need<ul><li>Experience working within a Service Desk environment</li><li>Familiarity with ServiceNow as an ITSM tool</li><li>Confidence in handling Major Incidents and supporting incident management processes</li><li>ITIL v3 certification or strong understanding of ITIL principles</li><li>Excellent customer service skills, both face-to-face and over the phone</li><li>Strong written and verbal communication skills</li><li>Ability to mentor colleagues and make confident decisions</li><li>A constructive, solution-focused approach to challenges</li></ul>Why Join Us? When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days each year</li><li>Flexible benefits scheme and discount portal</li><li>Life assurance at 4x your salary</li><li>Up to 10% pension contribution</li></ul>Please Read Before Applying Peabody does not provide sponsorship for this role. Interviews will take place on Monday 5th January 2026. We may close this advert early depending on application numbers.If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.Got questions? Contact George Murphy, Talent Specialist at <a href="mailto:george.murphy@peabody.org.uk" target="_blank">george.murphy@peabody.org.uk</a>





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Peabody

Senior Service Desk Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2771/Application_Analyst_JD_Nov_25.docx" target="_blank">Application_Analyst_JD_Nov_25</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2772/Application_Analyst_PS.docx" target="_blank">Application_Analyst_PS</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2773/Join_us_at_Tonbridge___Malling_BC__5_.pdf" target="_blank">Join_us_at_Tonbridge___Malling_BC__5_</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



About the role
We are seeking an Application Analyst to strengthen our ICT service and help deliver data‑driven improvements across the Council. You will lead on advanced data analysis and dashboard development (e.g., KPIs and insight reporting), support and enhance business‑critical applications, and ensure robust integrations between third‑party solutions and existing workflows. The role balances application support with business analysis, automation, and continuous service optimisation.
You will collaborate with stakeholders to define system goals and requirements, contribute to user acceptance testing, maintain high availability for core applications, and act as a positive ambassador for change across the Council
Key responsibilities
<ul>
<li>Extract, interpret, and visualise organisational data to identify trends and actionable insights; build dashboards and reports.</li>
<li>Partner with business liaisons and technical teams to define requirements, create specifications, and model processes (e.g., UML, ER diagrams).</li>
<li>Support integrations and automation to improve deployment and support cycle times; assist with performance tuning of logic and queries.</li>
<li>Maintain high availability/resilience of core applications; record and resolve support calls to target service levels.</li>
<li>Lead and participate in UAT for systems, reports, and dashboards; establish and uphold standards, processes, and procedures.</li>
</ul>
What we’re looking for (Essential)
<ul>
<li>Proven experience supporting and maintaining business‑critical applications; strong grasp of application lifecycle and change management.</li>
<li>Hands‑on SQL skills for data extraction, performance optimisation, and reporting; familiarity with data validation and quality assurance.</li>
<li>Data analytics and dashboard creation (e.g., Power BI, SSRS).</li>
<li>Technical proficiency across: PHP (Symfony), C# .NET, Blazor; SOAP &amp; REST APIs; JSON and XML; HTML5, CSS, JavaScript.</li>
<li>Ability to translate business needs into technical solutions; excellent written and verbal communication with technical and non‑technical stakeholders.</li>
<li>Highly organised, proactive, and collaborative, with strong analytical capability.</li>
</ul>
Desirable
<ul>
<li>Degree in Computer Science, Information Systems, Data Analytics (or related discipline); ITIL Foundation certification.</li>
<li>Experience with system integrations/APIs, Agile methodologies, scripting (e.g., PowerShell), cloud/SaaS, and local government environments.</li>
<li>Awareness of data governance and GDPR.</li>
</ul>
Why join us
<ul>
<li>Opportunity to shape data‑driven decision‑making and modernise application services across the Council.</li>
<li>Supportive ICT function with clear standards, processes, and professional development focus.</li>
</ul>
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here: <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough Council</a>

Tonbridge & Malling Borough Council

Application Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2747/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/2749/Technical_Officer_-_SiT_JD_.pdf" target="_blank">Technical_Officer_-_SiT_JD_</a></li>
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Technical Officer
Permanent Position (37 hours per week)
Grade D(SCP19 - 23) - £27,759 - £30,768 per annum 
Closing Date for accepting applications: Sunday 21st December 2025
Interviews will be held in early January 2026

(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)

Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist?
The Technical Officer will be working with Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills that is supported with technical knowledge, you will be a key part of the delivery of our Digital, Data and Technology services.
It gets more exciting. Brentwood and Rochford Councils have joined and are working together to create “One Team” for two Councils. Working in the Council’s IT Team and moving towards an integrated One Team, you will be exposed to a wide variety of technologies, challenges, and opportunities to upskill. Acting as an ambassador for the Team - You will be part of motivated and forward-thinking technology team. You will get the opportunity to contribute to the effective delivery of the Council’s Digital Strategies and improve the Customer and Employee experience.
Knowledge of Microsoft technologies and ITIL would be advantageous.

As the Council continues with the transformation agenda, this job role will continue to evolve to fit into the new working practices of the organisation.
For an informal discussion please contact Tim Huggins:
<a href="mailto:tim.huggins@brentwood.gov.uk" target="_blank">tim.huggins@brentwood.gov.uk</a> or 01277 312551.
Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community.&nbsp; People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

Brentwood Borough Council

Technical Officer

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<h1>Summary</h1>Senior BI Analyst with UX/UI SpecialisationAre you a UX/UI visionary passionate about transforming raw data into intuitive, engaging experiences that empower users to make smarter decisions?Job IntroductionJoin Notting Hill Genesis (NHG) as our Senior BI Analyst, where you'll blend 60% cutting-edge UX/UI design with 40% advanced BI analytics to revolutionise how we leverage data for social housing innovation. In this hybrid role, you'll spearhead user-centred design for Power BI dashboards and visualisations, conducting UX research, analysis, and evaluation to ensure seamless, accessible interfaces that anticipate user needs and drive operational efficiency. Drawing on your deep expertise in user experience design-from wireframing intuitive data flows and prototyping with tools like Axure RP with user testing - you'll collaborate cross-functional teams to translate complex stakeholder requirements into ethical, privacy-focused BI solutions that feel effortless and insightful. With hands-on Power BI proficiency, you'll manipulate and cleanse data, build scalable Azure-integrated prototypes, and mentor junior analysts on UX best practices.What you'll doYou'll be responsible for designing, developing, and maintaining BI solutions that enable effective decision-making and insight across NHG. Working independently and collaboratively, you'll lead the creation of data visualisations and analytical models using Power BI and Azure technologies.You'll also mentor others, helping to grow BI capability across the organisation while promoting best practices in analytics, data quality, and reporting.How you'll do it<ul><li>Develop complex BI solutions and dashboards using Power BI and Azure data services.</li><li>Collaborate with data engineers and business users to design effective data products.</li><li>Ensure BI systems are efficient, reliable, and aligned with NHG's business goals.</li><li>Support colleagues by sharing knowledge and improving analytical capability across teams.</li><li>Monitor and maintain BI solutions to ensure consistent performance and availability.</li><li>Troubleshoot issues proactively, escalating as needed and maintaining strong communication during incidents.</li><li>Champion data ethics, data quality, and user experience in all BI products.</li><li>Support the ongoing development of NHG's analytics roadmap.</li><li>Lead user-centred design for Power BI dashboards and data visualisations, ensuring intuitive, accessible, and efficient user experiences.</li><li>Conduct UX research, analysis, and evaluation to anticipate user needs and optimise interface usability.</li><li>Wireframe and prototype intuitive data flows using tools such as Axure RP, incorporating feedback through user testing and iteration.</li><li>Collaborate with cross-functional teams to translate complex stakeholder requirements into ethical, privacy-focused BI solutions.</li><li>Apply hands-on Power BI expertise to manipulate, cleanse, and visualise data effectively.</li><li>Design and build scalable, Azure-integrated prototypes that support enterprise-level reporting and analytics.</li><li>Mentor junior analysts on UX principles, data visualisation best practices, and human-centred design methodologies.</li></ul>Responsibilities<ul><li>Deliver high-quality BI insights that drive operational and strategic improvements.</li><li>Lead data visualisation projects, ensuring outputs are clear, accurate, and actionable.</li><li>Translate business needs into technical solutions and communicate findings to diverse audiences.</li><li>Maintain and improve data quality standards.</li><li>Mentor team members and support capability building across NHG.</li></ul>The ideal candidateWe believe great service starts with great people. You'll bring curiosity, creativity, and technical excellence - along with a passion for applying data science to make a tangible difference.Essential:<ul><li>Degree in Computer Science, Statistics, Mathematics, Economics, or related discipline.</li><li>Proven experience in developing BI solutions using Power BI and Azure.</li><li>Strong data modelling, cleansing, and transformation experience.</li><li>Experience working in cross-functional teams and translating business requirements into BI products.</li><li>Familiarity with version control systems (e.g., Git) and best practices in documentation.</li><li>Strong communication skills and ability to mentor others.</li><li>Awareness of ethics, privacy, and user experience principles in BI.</li><li>Pragmatism and determination to deliver effective results.</li></ul>What's in it for you?Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve your full potential. Benefits include:<ul><li>Excellent annual leave allowance and flexible working opportunities</li><li>Generous pension scheme</li><li>Enhanced maternity, paternity, and adoption pay</li><li>Employee assistance and wellbeing services</li><li>Health cash plan</li><li>Staff discounts with leading retailers, gyms, and entertainment venues</li><li>Interest-free loans (season ticket, tenancy deposit, training)</li><li>Cycle to work scheme</li><li>Life Assurance (4x annual salary)</li></ul>All about usNotting Hill Genesis (NHG) is one of London's largest housing associations, providing affordable homes for over 170,000 residents. We are both a landlord and a developer, with more than 60,000 homes and 10,000 more in the pipeline.We welcome applications from everyone. We are proud to be a Stonewall Diversity Champion and a Disability Confident Employer, and we actively promote inclusion and equal opportunity for all.Learn more: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a>Read about our diversity commitment: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">Diversity is our strength</a>Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Attend an interview with the selection panel.NHG reserves the right to close this vacancy early if sufficient applications are received.

4 IT Support Jobs in Brentwood, UK