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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0076/2814/Help_Desk_Administrator_JD_2025.docx" target="_blank">Help_Desk_Administrator_JD_2025</a></li>
</ul>

Please apply online. If this is not possible, please contact a member of the HR team by emailing <a href="mailto:personnel.services@tmbc.gov.uk" target="_blank">personnel.services@tmbc.gov.uk</a>



Tonbridge &amp; Malling Borough Council is a cloud-first innovative authority with a strong digital strategy and aspirations to become an authority where the communities and businesses we serve engage and transact with us responsibly and seamlessly.
Join our dynamic IT team, where we are committed to providing exceptional IT support to our staff and Members to improve the quality of public service to our residents and businesses. As an&nbsp;IT Help Desk Administrator, you’ll play a key role in ensuring smooth operations across our support services.
Key Responsibilities
<ul>
<li>Log and manage IT incidents, service requests, and change requests via phone, email, messaging, or in person.</li>
<li>Provide first-line support for common issues across Council systems including PCs, laptops, mobile devices, Microsoft 365 apps, Outlook, Teams, and web services.</li>
<li>Allocate and escalate help desk calls based on priority, service targets, and maintenance contracts.</li>
<li>Liaise with internal technical teams and external maintenance providers to ensure timely updates and resolutions.</li>
<li>Procure IT hardware and software in line with business needs and authorisation protocols.</li>
<li>Manage inventory by logging new equipment and coordinating the collection of faulty hardware.</li>
<li>Perform general administrative tasks including stock control, ordering, and invoicing.</li>
<li>Produce documentation and correspondence using word processing and spreadsheet software.</li>
</ul>
Key Skills
<ul>
<li>Excellent telephone manner and communication skills.</li>
<li>Desire to help people and build strong working relationships.</li>
<li>Familiarity with Microsoft Office/M365 Apps.</li>
<li>Basic understanding of Windows desktop operating systems and PC terminology.</li>
<li>Awareness of cyber security.</li>
<li>Customer-focused with a positive, analytical approach to problem solving.</li>
<li>Willingness to be flexible and work collaboratively as part of a team.</li>
</ul>
<ul>
<li>Experience operating a Help Desk or Service Desk preferred.</li>
</ul>
This role is ideal for someone who is passionate about IT, who thrives in a fast-paced environment, communicates clearly, and is passionate about making a difference through technology and wants to further develop their professional career in I.T.
If that is you, we would love to hear from you!
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer:&nbsp; <a href="https://www.tmbc.gov.uk/council/working-us" target="_blank">Working for us – Tonbridge and Malling Borough&nbsp;Council&nbsp;</a>

Tonbridge & Malling Borough Council

I.T. Helpdesk Administrator

<ul></ul>





Senior Applications Analyst PO3: Starting salary £46,437 pa rising in annual increments to £49,638 per annum incl LW Hybrid working About Us: It is an exciting time to join Lambeth Council,&nbsp;we have bold ambitions for the future of Lambeth’s communities and residents through our&nbsp;Lambeth 2030 Plan ‘Our Future, Our Lambeth.&nbsp;To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff;&nbsp;Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated&nbsp;One Lambeth Values and Behaviours page.&nbsp; About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. About the Team: The team provides supports for a number of business applications across the council, those include areas such as Customer Services, Council Tax and Housing Benefits, Planning, Building Control, Licensing and Libraries. About the Role: As a&nbsp;Senior&nbsp;Applications&nbsp;Analyst, you will be&nbsp;responsible&nbsp;for&nbsp;the&nbsp;completion&nbsp;of&nbsp;tasks,&nbsp;that are complex due to the level of knowledge required and business criticality, including development, maintenance and system configuration activities for allocated Revenue, Benefits&nbsp;and Customer Services&nbsp;applications&nbsp;whilst&nbsp;maintaining&nbsp;security&nbsp;of&nbsp;operation and management&nbsp;of&nbsp;risk.&nbsp;This&nbsp;includes&nbsp;any&nbsp;associated application upgrades and interfaces&nbsp;to applications within other business areas and assisting with management reporting requirements to ensure secure, efficient operation of business activities. To be considered for interview, your CV and supporting statement will clearly evidence: Where applications and systems are delivered as a service, to support liaison with the Service&nbsp;Providers&nbsp;to&nbsp;ensure&nbsp;applications&nbsp;maintain&nbsp;currency&nbsp;and&nbsp;security&nbsp;and&nbsp;effectively&nbsp;meet the business requirements of the Council. Successful&nbsp;candidate must have:&nbsp; <ul>
<li>Proven knowledge and experience of managing a wide variety of applications</li> <li>Excellent ability to communicate effectively&nbsp;</li> <li>A clear understanding and capability to work within relevant IT related standards</li> <li>Excellent track record of working within teams to meet complex business requirements</li> </ul> For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification Contact Information: For an informal discussion about the role, please contact Betty Hyman at <a href="mailto:bhyman@lambeth.gov.uk" target="_blank">bhyman@lambeth.gov.uk</a>. How to Apply: If you're interest in this opportunity, click on the apply button and complete an online application. In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Closing date: 11:59pm 31st August 2025. Shortlisting: 4th September 2025. Interviews: 17th &amp; 18th September 2025. Benefits: We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Membership in the Local Government Pension Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hybrid Working. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee Assistance Programme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Occupational Sick Pay based on length of service. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discounts at local restaurants. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Discount at our Active Lambeth Gyms. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Learning and Development opportunities, including Apprenticeships. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cycle to Work Scheme. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Secure Bike Storage facilities at our Town Hall and Civic Centre. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Trade Union Membership. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please&nbsp;click&nbsp;here. We actively support applications from Lambeth Care Leavers.

Lambeth Council

Senior Applications Analyst

<ul></ul>





A Week in the Life of an Information and Data Governance Manager at Enfield Council 
Curious what it’s like to be in this role? Here’s a glimpse into a typical week… 
~~Monday~~ 
You kick off the week with a morning check-in with your team. As part of Digital Services, you’re responsible for leading the Council’s approach to information governance, so you review the latest compliance reports and check the status of any ongoing audits. A few departments have flagged overdue updates to their Information Asset Registers, so you send reminders and offer support. 
Mid-morning, you join a cross-departmental meeting to discuss the rollout of a new document management system. You advise on retention schedules and data classification protocols to ensure compliance with GDPR and internal policies. After lunch, you draft updates to the Council’s Data Sharing Agreement template, incorporating feedback from Legal and Cyber Security colleagues. 
You end the day reviewing the latest FOI and SAR requests with your Information Governance Officer, ensuring responses are on track and escalating any complex cases. 
 
~~Tuesday~~ 
Today starts with a Digital Services stand-up. You share progress on the annual Public Services Network (PSN) audit and flag a few areas needing attention before submission. 
Later, you meet with the Council’s Data Protection Officer to discuss a recent data incident. Together, you assess the root cause, draft a response plan, and prepare a briefing for the SIRO. You also liaise with the Cyber Security team to ensure technical controls are aligned with policy. 
In the afternoon, you deliver a training session on information governance for new starters. You enjoy tailoring the content to different services, helping staff understand their responsibilities and how to handle sensitive data securely. 
 
~~Wednesday~~ 
You begin with a review of the Council’s retention schedule. A few services have requested guidance on archiving legacy records, so you consult with Records Management colleagues and prepare tailored advice. 
Midday, you join a pan-London working group on AI data ethics. You share Enfield’s approach to ethical oversight and learn how other boroughs are adapting to emerging technologies. You make a note to update internal guidance to reflect best practice as a result of the collaboration. 
Later, you meet with Procurement to review a new supplier contract. You ensure data ownership clauses are clear and that information governance standards are embedded in the agreement. 
 
~~Thursday~~ 
No stand-up today, so you focus on policy development. You’re revising the Council’s Information Governance Framework, incorporating recent legislative changes and feedback from stakeholders. 
Just before lunch, you have your weekly 1-to-1 with the Head of Project Delivery and Governance. You discuss progress on audits, training delivery, and upcoming workshops. Your manager asks you to lead a briefing for Elected Members next week on data protection responsibilities. 
In the afternoon, you support the Digital Services SMT by preparing evidence of compliance for an internal assurance review. You collate documentation, highlight key risks, and propose mitigation strategies. 
 
~~Friday~~ 
You start the day by finalising your report on last quarter’s information governance performance. It includes metrics on FOI response times, training completion rates, and audit outcomes. 
Mid-morning, you join a webinar on ISO27001 implementation in local government. You take away ideas for strengthening Enfield’s information security posture and plan to share them with the Cyber Security team. 
After lunch, you attend the weekly Digital Services retro and planning meeting. You share highlights from your week and outline priorities for the next. A colleague asks for help reviewing a new AI tool’s data handling practices—you volunteer. 
You end the week by tidying up your notes, following up on emails, and making sure everything’s ready for another busy week. 
Contact Details - 
If you would like to know more about the role, please contact Liz Smith on <a href="mailto:liz.smith@enfield.gov.uk" target="_blank">liz.smith@enfield.gov.uk</a> to arrange an informal discussion about the job. 
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. 
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. 
Why it's great to work for Enfield Council: 
 
 - An excellent pension through the Local Government Pension Scheme (LGPS). 
 - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. 
 - A blend of remote and office based working for most roles. 
 - Interest free season ticket loan repayable over three or ten months. 
 - Career development and learning experiences from a range of training courses and learning methods. 
 - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. 
 - Health and leisure discounts and tax-free bikes for work. 
 - 1 month paid sabbatical for Children’s Social Workers 
 
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. 
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

3 IT Support Jobs in Brentwood, UK