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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6260/Trainee_User_Support_Officer__Apprentice__JD_PS_June2025.pdf" target="_blank">Trainee_User_Support_Officer__Apprentice__JD_PS_June2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6261/Candidate_Pack_-_Communities_Directorate_-_June_2025.pdf" target="_blank">Candidate_Pack_-_Communities_Directorate_-_June_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We are currently seeking an IT support enthusiast to join the council's key service as a Trainee User Support Officer.&nbsp; This is an exciting opportunity to gain experience while working towards your level 3 qualification in Information Communications Technician.
<h3>About you...</h3>
As a Trainee User Support Officer, you will be part of a service desk dealing with varied requests and issues requiring technical support to resolve them.&nbsp;
You will focus on resolution and customer service. Attention to detail, common sense, and a readiness to tackle new technical issues daily are essential.&nbsp;
The User Support team is part of ICT Services and provides first line technical support and, as a Trainee User Support Officer, you will be the first point of contact. You will be a team player working to undertake analysis, diagnosis and resolution of incidents and service requests logged with the Service Desk.&nbsp;
This role requires strong customer focus, excellent interpersonal skills along with a keen interest in improving the ICT support function.
The Trainee User Support Officer will have a keen interest in developing technical skillset plus experience of using and troubleshooting Windows 11 and Office365 is key for this role.
Customer service is essential, and we look for applicants with a strong focus to achieving excellent customer satisfaction.&nbsp;
<h3>About the team...</h3>
Bracknell Forest Council is a forward-looking authority using technology in all aspects of service delivery. Our customers always depend on a robust and reliable service and as a result the Service Desk team need to provide a quality support function.
In the User Support team, everything we do is about providing a reliable ICT service to our customer.
We provide 1st line technical support as first point of contact for over 4000+ staff, suppliers, Councillors and schools.
<h3>Key responsibilities...</h3>
<ul>
<li>To record, track and prioritise incidents and service requests at first point of contact.</li>
<li>To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction.</li>
<li>To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other team’s solutions to fix calls at first point of contact.</li>
<li>To manage multiple communication channels on a day-to-day basis.</li>
<li>You will be supported to achieve your apprenticeship qualification.</li>
<li>You will be encouraged to learn how to troubleshoot and administer bespoke systems at Bracknell Council.</li>
</ul>
Apprenticeship - Information Communications Technician Level 3
Alongside your job role you will undertake the Information Communications Technician level 3 apprenticeship. Your learning will be a combination of online classroom-based sessions, one to one support with a workplace coach and on the job learning and will last for 15 months.&nbsp; At the end of the programme, you will complete an end point assessment and when this is successfully completed you will gain your Information Communications Technician level 3 qualification.
Working in partnership with the council and the training provider you will learn and demonstrate the skills and behaviours required to successfully meet the apprenticeship standard.&nbsp;
You will collect a folder of evidence to demonstrate your knowledge and skills over the period of your apprenticeship.
Whilst studying for your apprenticeship you will be supported by a workplace coach and at the end of your apprenticeship, we will work with you to see if we can identify and secure a permanent position for you in Bracknell Forest Council.&nbsp;
<h3>Our benefits...</h3>
<ul>
<li>25 days* annual leave increasing to 28 days after 3 years’ continuous service.</li>
<li>The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.</li>
<li>Hybrid working opportunities to support your wellbeing and work-life balance.&nbsp;</li>
<li>Electric vehicle salary sacrifice for an electric car at a fixed monthly cost (subject to eligibility).</li>
<li>An inclusive and social working environment with a variety of staff networks.&nbsp;</li>
<li>Local government pension scheme.</li>
<li>Life insurance cover (linked to the pension scheme)</li>
<li>Enhanced maternity, paternity, adoption and fostering leave.&nbsp;</li>
<li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)</li>
<li>Career development through internal and external training opportunities.&nbsp;</li>
<li>A great office location next to travel links and Bracknell Forest’s thriving town centre.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing.&nbsp;</li>
<li>Sports and Social Club.</li>
<li>Staff dental and health plans.&nbsp;</li>
<li>Discounted leisure centre and gym membership.&nbsp;</li>
<li>Supermarket discount.&nbsp;</li>
</ul>
*pro rata for part-time
<h3>Our values...</h3>
At Bracknell Forest Council our values define who we are and what is important to us.&nbsp;Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.&nbsp;We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.&nbsp;
<h3>Reasonable adjustment...</h3>
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;&nbsp;
<h3>Interview date</h3>
Interviews will be held on 5th August &nbsp;
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration
<h3>Want to ask us a question?</h3>
For an informal discussion or to ask any questions about this role, please contact:
Beth Rayburn, User Support Manager
Tel.:01344 351930
or
Elise Battison, Assistant Director: Digital, Customer Focus &amp; ICT
Tel.: 01344 351276
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambitious and inclusive. Please see our candidate pack for more details.
Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
To qualify for apprenticeship funding, you must have been a UK resident for 3 years or more (not wholly for the purposes of education).
We can only accept applications from candidates who have been resident in the UK for the last 3 years due to funding regulations.

Bracknell Forest Council

Trainee User Support Officer - Apprentice

<ul></ul>





We are seeking a skilled and analytical Cyber Security Analyst to join our growing security team. In this role, you will be responsible for monitoring, analysing, and responding to security threats, supporting incident response efforts, and helping to strengthen the council’s overall security posture. Key Responsibilities:•Monitor and analyse security alerts and logs from various sources (e.g., SIEM and Defender).•Investigate and respond to security incidents, including malware infections, phishing attempts, and unauthorized access.•Conduct vulnerability assessments and assist in patch management and remediation efforts.•Support the implementation and enforcement of security policies, standards, and procedures.•Collaborate with wider IT colleagues and business units to ensure secure system configurations and practices.•Assist in audits, risk assessments, and compliance initiatives (e.g., ISO 27001, GDPR, NIST).•Stay current with emerging threats, vulnerabilities, and cybersecurity trends.Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of&nbsp;race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender,&nbsp;gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups.&nbsp;We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.&nbsp;We are a Disability Confident Employer, which means applicants who declare a disability and meet the essential criteria for the post are guaranteed an interview. Care experience has also been adopted by the Council as an additional protected characteristic.We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.&nbsp;

London Borough of Tower Hamlets

Cyber Security Analyst

Organisation: London Borough of Waltham Forest Salary: PO6 £52,584 to £55,620&nbsp; Contract Type: Permanent, Full time Working hours per week: 36 Hours Application Deadline: 14/07/2025 Proposed Interview Date(s): To be confirmed &nbsp; About Us:&nbsp; Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.&nbsp; We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.&nbsp; London Borough of Waltham Forest is one of the <a href="https://www.london.gov.uk/good-work-standard" target="_blank">Mayor of London’s Good Work Standard</a>&nbsp;employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.&nbsp; The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email&nbsp;<a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. <a href="https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Lead_Developer_PO6_1789.pdf" target="_blank">&gt;&gt; Click here to download the Role Profile &lt;&lt;</a> About the role:&nbsp; London Borough of Waltham Forest is looking for a Lead Developer who has passion for improving digital systems and processes. Over the last two years, our Housing Service digital transformation programme has brought in a number of exciting new developments that are enhancing the way our teams work and how residents access our services. &nbsp; As our Lead Developer, you will be a manager in a small team with a significant impact in shaping the future of digital housing services. As part of the Housing Systems Team, you’ll work across a range of departments and services, collaborating with colleagues and partners to design and deliver efficient solutions. Your work will directly influence how we serve our residents, improving both internal processes and customer experience. This is a unique opportunity to see the results of your work making a difference in the real world, as you take ownership of complex projects that deliver meaningful, lasting impact. This role requires advanced knowledge of housing management systems such as NEC Housing, NEC Document Management system, MRI Jigsaw along with strong skills in SQL. You’ll be responsible for translating complex business processes into technical deliverables, managing multiple projects and guiding teams to deliver high quality services that support housing operations and tenant experience improvements. You’ll work within a policy and regulatory framework, applying best practices in system development while exercising professional judgement on sensitive data and stakeholder needs (internal and external). The role involves planning and coordinating your own work and that of others, offering specialist advice and developing solutions to monitor and improve performance across high profile statutory services. You’ll be expected to manage competing prioritise, provide accurate project estimates and ensure quality assurance through testing and validation of system development. This position requires excellent communication and interpersonal skills, with the ability to explain technical concepts in non-technical language and influence a wide range of stakeholders. You’ll be accountable for the secure use of sensitive data, resources and expected to use creativity and initiative to solve complex issues in a dynamic and sometimes unpredictable environment. Your ability to work independently, think strategically, and deliver results under pressure will be key to your success in this role.&nbsp; Key Responsibilities:&nbsp; <ul> <li>Lead on design, development and implementation of changes to the housing management and related systems.</li> <li>Develop new processes, procedures and modules in the housing management systems ensuring they are well documented.</li> <li>Lead on critical annual tasks such as Rents Year End, Service Charges Estimates and Actuals, as well as annual system upgrades.</li> <li>Have a working knowledge of different housing services that are &nbsp;provided by a local authority.&nbsp;</li> </ul> Qualifications and Requirements:&nbsp; <ul> <li>Hold a degree or equivalent or vocational qualification in relevant subject or area.</li> <li>Have expert knowledge and experience of housing management systems including but not limited to NEC Housing, NEC document management and MRI Jigsaw.</li> <li>Experience of using database structure query language (SQL).</li> <li>An excellent understanding of API development, documentation and best practices.&nbsp;</li> </ul> Terms and conditions:&nbsp; The below terms and conditions apply to this role:&nbsp; Satisfactory employment references and CIFAS identity checks;&nbsp; Satisfactory declaration of interest;&nbsp; How to Apply:&nbsp; Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.&nbsp; We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.&nbsp;&nbsp; Equal Opportunity Employer:&nbsp; Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.&nbsp; To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.&nbsp; We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.&nbsp; For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>.&nbsp; Contact Information:&nbsp; If you have any questions about this vacancy or the application process, please contact Moynul Hoque at <a href="mailto:Moynul.Hoque@walthamforest.gov.uk" target="_blank">Moynul.Hoque@walthamforest.gov.uk</a>&nbsp; If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>.&nbsp; Click here for further information on the <a href="https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice" target="_blank">Human Resources recruitment privacy notice</a>.&nbsp;





<ul></ul>

London Borough Of Waltham Forest

Lead Developer

<ul></ul>





Salary: £48.969 Grade: Level 4, Zone 2 Location: 5 Pancras Square, London N1C 4AG Contract Type: Permanent Hours: 36, Full Time &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Closing Date: Sunday 6th July 2025; 23:55 &nbsp; About Camden Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because we’re not just home to the UK’s fastest-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all. What You’ll Be Doing / How You’ll Be Involved As a Low Code Developer, you will be responsible for providing technical advice and building solutions to Camden product and service challenges using the Netcall Liberty Create platform.&nbsp; This role will deliver applications with minimal traditional coding, working with a cross-functional team of product managers, business analysts, product designers, and developers. Solutions may range from forms and case management instances to integrate with our CRM product to developing the CRM product features and integrations, and potentially working on larger, more complex applications developed using the platform. To view the Job Profile, please paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10834450/file/document?inline" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10834450/file/documen…</a> All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. You are someone with a strong, technical aptitude and a desire to advance a broad range of skills required for the end-to-end development of business products and services.&nbsp; The successful candidate will demonstrate a positive attitude to problem solving, a desire to advance their technical and development skills and an interest in establishing and maintaining sustainable development practices. You will have experience in building and testing simple interfaces between systems, or work on more complex integration as part of a wider team. You will Build, iterate, and support a portfolio of forms, case management solutions and business components. &nbsp; You will work as part of a cross functional team using agile methodologies and demonstrate knowledge and experience of building accessible websites, developing APIs, experience of Agile delivery methods and software practices. You can carry out agreed maintenance tasks with care, fixing faults following agreed procedures. What We Offer At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit &nbsp;&nbsp;&nbsp;&nbsp; Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

Camden Council

Low Code Developer

<ul></ul>





About the role:
Horsham District Council is looking for a Developer Analyst to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. The role will suit someone who has a background in application development and support, and analytical skills.
As a Developer Analyst you will work with colleagues to deliver digital solutions on our chosen platforms. This will include the design and build of business processes and online forms to deliver a consistent and excellent user experience, the support and maintenance of existing in-house and third-party systems and the implementation of integrations between applications, along with general database administration. You will also advise colleagues on how processes can be optimised using digital technology and assist in the migration of systems to new solutions, working closely with external suppliers.
About you:
To succeed as Developer Analyst, you will have the skills to deliver a range of dynamic solutions, and the drive to investigate and resolve technical challenges. You will have held a similar Developer Analyst or Application Support role, dealing with a broad range of business applications, online forms development and integrating systems using APIs and SFTP.&nbsp;&nbsp;You will have experience of database administration (ideally SQL Server) and an understanding of cloud-based infrastructure and applications, including Software as a Service. Keeping pace with changes in technology is a key element of the role.
For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on 01403 215119.
About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.

Developer Analyst

<ul></ul>





<h2>Corporate Resources and Business Improvement</h2>
The Corporate Resources and Business Improvement directorate&nbsp;is led by Dianne Tranmer. It's responsible for:&nbsp;People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.
<h2>About the team</h2>
This role sits within the User Centred Design team, with a current focus on the Data for London programme.
The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, digital performance analysis, content design and interaction design. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user centric as possible.
The Mayor of London’s Data for London Board has been established to improve the flow and usage of data to serve citizens, solve city challenges, and promote productivity - putting data into the hands of those who can make a positive difference for London. The Board brings together data leaders from across public, private and civil society and includes expertise in the fields of data science, data ethics, smart cities, cyber security, public engagement and data journalism.
 Inside the GLA, the Data for London team are working to ‘fix the plumbing’ for the data ecosystem in London. This includes delivering a rebuild of the London Datastore <a href="https://data.london.gov.uk/" target="_blank">https://data.london.gov.uk/</a>, which serves 2m users and contains 18,000 data files. As we work towards that, the team have released the first component of new data infrastructure for London: the Data for London Library.
 The Data for London Library allows users to search city data, all in one place. We will harvest metadata from many more organisations across London than the current DataStore and put it all in one searchable Library, allowing data analysts to find new datasets or possible collaborators to solve their problem.
 The next phase of the Data for London programme will focus on designing products that make data sharing and access management easier, to make it simpler for people to share and use data held across London to improve the city and benefit Londoners.
<h2>About the role</h2>
The Interaction Designer, as a senior practitioner, will lead on the design and prototyping of user interfaces that align with user needs and business requirements, creating engaging and intuitive user experiences for digital products. Your work will ensure internal and external users can complete their goals and that our digital services support the delivery of GLA policy intent.
 This may involve creating prototypes for new, or improved internal and external digital products, and content across digital channels managed by the Digital Experience Unit or other business units within the GLA or GLA group.
 You will be supporting the Data for London team to design products that make it simpler for people to share and use data held across London to improve the city and benefit Londoners. You will need to research and design for a wide range of stakeholders and capabilities, bringing structure to a complex system.
Principal accountabilities
<ul>
<li>Design prototypes for new services, or improvements to existing service, using strong visual design skills to show new services to client teams and gather immediate user feedback on your designs.</li>
<li>Set design direction and embed good practice within teams across the GLA – building on existing and establishing new pattern libraries of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges.&nbsp;</li>
<li>Collaborate with GLA UCD, product, and delivery teams to ensure user stories are turned into functional and engaging designs that inform development and ensure features deliver the most value to users and the business.&nbsp;</li>
<li>To collaborate with product professionals to se data and evidence to refine and improve designs, making informed decisions based on testing and user feedback</li>
<li>To advocate for user needs throughout the design process, ensuring solutions are accessible, inclusive, and solve complete user problems</li>
</ul>

Person specification
 Technical requirements/experience/qualifications
To be considered for the role you must meet the following essential criteria:
<ul>
<li>expertise in designing and testing complex user interfaces, using advanced prototyping techniques to validate and refine designs</li>
<li>skilled in using data, research, and testing feedback to drive informed, user-centred design decisions</li>
<li>strong communicator with the ability to manage and influence senior stakeholders, encourage collaboration, and facilitate alignment across teams</li>
</ul>
<ul>
<li>expert knowledge in accessible and inclusive design principles, ensuring products are usable for all users</li>
</ul>
<ul>
<li>experienced in agile working practices, adapting to iterative feedback and prioritising tasks based on user and business needs be familiar with using, and contributing to, design systems and have experience designing government or similar products</li>
</ul>


Behavioural Competencies

Communicating and Influencing
… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 3 indicators:
<ul>
<li>Encourages and supports teams in engaging in transparent and inclusive communication</li>
<li>Influences others and gains buy-in using compelling, well thought through arguments</li>
<li>Negotiates effectively to deliver GLA priorities</li>
<li>Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement day</li>
<li>Advocates positively for the GLA both within and outside the organisation</li>
</ul>

 Problem Solving
… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.
Level 3 indicators:
<ul>
<li>Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding</li>
<li>Actively challenges the status quo to find new ways of doing things, looking for good practice</li>
<li>Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues</li>
<li>Initiates consultation on opportunities to improve work processes</li>
<li>Supports the organisation to implement innovative suggestions</li>
</ul>


Stakeholder Focus
… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.
Level 3 indicators:
<ul>
<li>Understands diverse stakeholder needs and tailors team deliverables accordingly</li>
<li>Is a role model to others, encouraging them to think of Londoners first</li>
<li>Manages stakeholder expectations, so they are high but realistic</li>
<li>Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups</li>
<li>Focuses own and team’s efforts on delivering a quality and committed service</li>
</ul>


Research and analysis
… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.
Level 2 indicators:
<ul>
<li>Proactively seeks new information sources to progress research agendas and address gaps in knowledge</li>
<li>Grasps limitations of or assumptions behind data sources, disregarding those that lack quality</li>
<li>Analyses and integrates qualitative and quantitative data to find new insights</li>
<li>Translates research outcomes into concise, meaningful reports</li>
<li>Identifies relevant and practical research questions for the future</li>
</ul>


Responding to pressure and change
… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.
Level 2 indicators:
<ul>
<li>Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure</li>
<li>Anticipates and adapts flexibly to changing requirements</li>
<li>Uses challenges as an opportunity to learn and improve</li>
<li>Participates fully and encourages others to engage in change initiatives</li>
<li>Manages team’s well-being, supporting them to cope with pressure and change</li>
</ul>


The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:&nbsp;<a href="https://www.london.gov.uk/sites/default/files/gla_competency_framework_hr_28june2021.pdf" target="_blank">GLA competency framework</a>.
&nbsp; 
This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

<h2>How to apply</h2>
If you would like to apply for the role you will need to submit the following:
<ul>
<li>Up to date CV</li>
<li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li>
</ul>
Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.
Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)
As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.&nbsp;
<h2>
 If you have questions about the role</h2>
If you wish to talk to someone about the role, the hiring manager Martine Wauben would be happy to speak to you. Please contact them at&nbsp;<a href="mailto:martine.wauben@london.gov.uk" target="_blank">martine.wauben@london.gov.uk</a>
If you have any questions about the recruitment process, contact the&nbsp;<a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a>&nbsp;who support the GLA with recruitment.
<h2>Assessment process</h2>
Once you have submitted an application, your details will be reviewed by a panel.
If shortlisted, you’ll be invited to an interview/assessment.
The interview/assessment date is: TBC
<h2>Equality, diversity and inclusion</h2>
London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.
We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.&nbsp;
Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.
<h2>Benefits</h2>
GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.
In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.
<h2>Additional Information</h2>

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.&nbsp;
Secondment Opportunity
If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying&nbsp;
<ul>
<li>On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;</li>
<li>successfully completed your probation period and are performing to the required standard for your current role; and</li>
<li>at least 18 months service with the GLA&nbsp;</li>
</ul>
If you do meet the criteria listed above, you will need to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy.&nbsp;This form must be received by the closing date of the vacancy.&nbsp;Failure to provide this form will mean your application cannot be progressed.
If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. &nbsp;For further information, please see&nbsp;<a href="http://intranet.london.gov.uk/node/17077" target="_blank">Secondment Policy and Procedure</a>.
IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the&nbsp;<a href="http://intranet.london.gov.uk/node/16973" target="_blank">Approval for secondment application</a>&nbsp;form as it is not a secondment.
If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.
<h2>More Support</h2>
If you have a disability which makes submitting an online application form difficult, please contact&nbsp;<a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>.
The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

6 IT Support Jobs in Epsom, UK