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Job DescriptionDiscover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.IntroductionAre you passionate about making a meaningful difference in the lives of children and young people? We are looking for an outstanding professional to join our team and play a key role in shaping and supporting innovative system activities that enhance service delivery across Children and Young People (CYP) Services. In this role, you will collaborate closely with the Data and Business Intelligence teams, as well as CYP Services, to configure and optimise systems that enable staff to work effectively with children and families. Your work will ensure that our systems not only support day-to-day operations but also provide accurate reporting on performance indicators, including nationally collected data. This is an exciting opportunity for a highly motivated and detail-oriented individual with expertise in case management systems within Children’s Social Care. If you thrive in a dynamic environment, have strong communication skills, and can lead on design and delivery of system features, we’d love to hear from you.What’s the role?<ul> <li>Collaborate across teams – Work closely with the Data team, Business Intelligence team, and CYP Services to deliver system configurations and new features that enhance the efficiency and effectiveness of services for children and young people.</li> <li>Drive improvement and reporting – Provide accurate and timely reporting into programme management and service improvement plans, ensuring feature requests are prioritised and processed alongside strategic development initiatives.</li> <li>Enable frontline success – Ensure systems are designed to support staff in their day-to-day work with children and families, while maintaining the capability to report on key performance indicators, including nationally collected data.</li></ul>What’s in it for you?Excellent training and development opportunities, plus a range of benefits including:<ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we’re looking forWe’re seeking a highly motivated, detail-oriented professional with a proven track record in developing case management systems within Children’s Social Care. You’ll bring excellent communication skills, the ability to stay organised under pressure, and a collaborative approach to working in a team environment.Key requirements include:<ul> <li>Technical expertise: Strong experience with form designer tools in Liquid Logic (System C) is essential, along with the ability to test new functionality and lead the design and delivery of features in existing case management systems (Access Group).</li> <li>Project lifecycle knowledge: Practical understanding of the full project lifecycle and the ability to work independently without detailed supervision.</li> <li>Domain knowledge: Familiarity with Children’s Social Care workflows is highly beneficial.</li> <li>Analytical mindset: Skilled in evidence-based decision making to ensure robust and effective solutions.</li></ul>If you’re passionate about supporting people and want to contribute to an environment where every individual’s unique contribution is valued, we encourage you to apply. This is more than a job — it’s an opportunity to help build a foundation for success and truly make a difference.LocationThe job is primarily based in Laurence House (Catford), but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.Special conditions<ul> <li>Out of hours working may be occasionally required for this job</li> <li>The job is subject to an enhanced DBS check</li></ul>The recruitment process is anonymous and we don’t accept &nbsp;CV’s.<a href="https://lewisham.gov.uk/mayorandcouncil/counciljobs/applying/how-to-apply-for-a-job-with-us" target="_blank">Applicant handbook</a>&nbsp;- please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.For an informal discussion about this job, please contact Joe Bibby - <a href="mailto:joseph.bibby@lewisham.gov.uk" target="_blank">joseph.bibby@lewisham.gov.uk</a>Please click&nbsp;<a href="https://www.lewisham.gov.uk/-/media/jobs/CYPsystemsDesignerJD" target="_blank">here</a> to view the Job Description and Person SpecificationSalary£55,353 - £57,495 per annum (PO5)N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.DiversityLewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="https://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a>The Council has a dedicated employment support service, <a href="https://lewisham.gov.uk/lewishamworks" target="_blank">Lewisham Works</a>, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email&nbsp;<a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a>&nbsp;and an advisor will be in touch with you.The Council reserves the right to close adverts early if there is a large response.Let’s stay connected, follow us on social media:<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjayKyv_-P5AhXpTEEAHQZnCesQFnoECAQQAQ&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flondon-borough-of-lewisham&amp;usg=AOvVaw13wpKtHnV966_uUph3IPHq" target="_blank">LinkedIn</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwi84tDu_uP5AhUJbcAKHZDFDQsQFnoECAkQAQ&amp;url=https%3A%2F%2Fen-gb.facebook.com%2FLewishamCouncil&amp;usg=AOvVaw1PkBiwCy8tNrQ-3VWV2VDJ" target="_blank">Facebook</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjNneGW_-P5AhUOTMAKHeoeCtQQ6F56BAgHEAE&amp;url=https%3A%2F%2Ftwitter.com%2FLewishamCouncil%3Fref_src%3Dtwsrc%255Egoogle%257Ctwcamp%255Eserp%257Ctwgr%255Eauthor&amp;usg=AOvVaw2CaYxWV1ZHoRan3v_FAIEE" target="_blank">X</a>&nbsp; &nbsp;<a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=&amp;cad=rja&amp;uact=8&amp;ved=2ahUKEwjKlP7I_-P5AhWznVwKHSV0AaUQFnoECAcQAQ&amp;url=https%3A%2F%2Fwww.instagram.com%2Flewishamcouncil%2F%3Fhl%3Den&amp;usg=AOvVaw36nguD1n5OzUQcM1L0Nvuf" target="_blank">Instagram&nbsp;</a>





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London Borough of Lewisham

CYP Systems Designer

Title: Software Engineer .NET Contract Type: 12-month &amp; 18-month Fixed-Term Contracts, Full-Time, 35 hoursSalary: Salary starting from £47,920 (Manchester) per annum and from £55,270 (London) depending on experience and locationGrade: 10Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: Sunday 23rd November 2025Interview Dates: First stage interview will take place on the 26th November. Second stage will take place on the 5th December 2025Please click here for the role profile <a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAIpxo2qmiBw6P65bPS/lzm44x7o40qnpH/HjGe4jY46klgxTN7wbJ+AhtXHr+ZFZJ" target="_blank">Software Engineer Role Profile.docx</a> <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our Team at L&amp;Q:We have an exciting opportunity for a .NET Software Engineer to join our team to support our large transformation programme, leveraging the latest technologies to become a data driven organisation. Your impact in the role: You will work in a team of Engineers to develop products and technology that will serve the needs of our business and customers, for example: <ul><li>Developing features and capabilities for end users, either external customers or internal employees.</li><li>Building integrations between a mixture of in-house developed and off the shelf systems, as well as Azure.</li><li>Building CI/CD pipelines in Azure DevOps, improving security and implementing monitoring in Azure.</li></ul>We are looking for candidates who are self-motivated, are passionate about learning, and improving code to deliver value to the business. Your responsibilities are to:<ul><li>Work within an agile engineering squad to design, develop and maintain robust and reliable solutions, to defined IT requirements in line with departmental standards and procedures</li><li>Write clean, scalable code using .NET programming languages primarily using C#</li><li>Investigate and propose solutions to development and design problems.</li><li>Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences, with strong oral, written, and documentation skills</li><li>Shares knowledge and experience in own specialism to help others</li><li>Conduct analysis to determine integration needs and design and plan integrations.</li><li>Collaborate in code reviews and apply best practices to ensure high-quality outcomes, while proactively improving software performance by diagnosing and resolving critical issues</li><li>Participate in common agile ceremonies (estimations, backlog prioritisation, show &amp; tell, daily stand-ups, retrospectives, etc.)</li><li>Keep up to date with and exploit opportunities to use the latest technologies</li></ul>What you'll bring:<ul><li>Experience in ASP .NET MVC (.NET Framework and .NET Core), C#, HTML/CSS, Sass, JavaScript, jQuery</li><li>Experience with Azure e.g. Azure Functions, Logic Apps, APIs, APIM, App insights, Azure Service bus, Azure Data Factory, Storage Accounts, App insights and Log analytics</li><li>Relational Databases (e.g. MS SQL, Azure SQL, TSQL, Stored Procedures, CTE), with query optimisation a bonus</li><li>Knowledge of unit Testing, TDD practices using Playwright, xUnit, NUnit etc.</li><li>Working knowledge of DevOps and CI/CD principles and practices, ideally based on AzureDevOps pipelines and/or Git</li><li>Proven expertise in Object-Oriented Programming and SOLID principles, combined with hands-on experience in Agile/Scrum delivery and end-to-end software development using robust SDLC methodologies.</li><li>Problem solving, analytical and debugging skills</li><li>Ability to work both independently and as part of a team.</li><li>Familiarity with best practices for credential management in a highly secure environment. Awareness and understanding of key DevSecOps.</li></ul>Desirables:<ul><li>Knowledge of ORM technologies (e.g., Entity Framework, Dapper, etc.)</li><li>React</li><li>Umbraco </li></ul>If this sounds like you, we would love for you to apply!If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="https://www.lqgroup.org.uk/about-landq/our-vision-and-values/ethics-and-diversity" target="_blank">here</a> to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!#TJ <ul></ul>

London and Quadrant Housing Trust

Software Engineer .NET

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<h1>Summary</h1>Cyber Security Compliance ManagerJoin us and help protect the data that protects our residents.At Notting Hill Genesis (NHG), we're on a mission to ensure our systems and data are resilient, compliant, and secure - protecting the trust of over 60,000 residents across London. As Cyber Security Compliance Manager, you'll be at the forefront of our efforts to strengthen governance, manage risk, and maintain compliance across our digital landscape.You'll work closely with colleagues across the organisation to embed security standards, manage frameworks such as NIST, ISO27001, and Cyber Essentials, and ensure we meet evolving regulatory expectations. This is a key role where your expertise will shape our cyber resilience and make security a proactive business enabler.What you'll doAs Cyber Security Compliance Manager, you'll oversee governance, risk, and compliance (GRC) activities that ensure NHG's systems and data remain protected. You will:<ul>
<li>Define and maintain cyber security policies and procedures, ensuring compliance with key frameworks such as NIST, ISO27001, and Cyber Essentials Plus.</li>
<li>Lead and coordinate cyber audits, vulnerability management, penetration testing, and disaster recovery oversight.</li>
<li>Manage governance and oversight of risk management processes, ensuring SLAs and compliance objectives are achieved.</li>
<li>Communicate cyber security goals and performance to senior management and governance committees.</li>
<li>Monitor supplier security performance and risk, ensuring third-party assurance.</li>
<li>Stay current with changes to legislation and standards, including UK GDPR, DPA, and PCI-DSS.</li>
<li>Support the development of strategic compliance plans and cyber maturity roadmaps to improve visibility, resilience, and trust.</li>
<li>Collaborate with Governance, Risk, and Data Protection teams to maintain alignment and best practice across NHG.</li>
</ul>Hybrid working is available, with at least two days a week based in an office or site location, and the remainder from home where appropriate.All about youYou're a passionate and proactive security professional with the technical depth and leadership to make a difference. You combine a solid understanding of compliance frameworks with the ability to engage, influence, and drive continuous improvement across diverse teams.Essential experience and qualifications:<ul>
<li>CISSP (or equivalent) professional qualification.</li>
<li>Substantial experience in a cyber governance, risk, or compliance role.</li>
<li>Strong working knowledge of ISO27001, NIST 800-53, and Cyber Essentials Plus accreditation.</li>
<li>Experience of vulnerability and risk management processes.</li>
<li>Working understanding of data protection legislation including UK GDPR, DPA, and PCI-DSS.</li>
<li>Experience engaging with security and threat intelligence networks such as NCSC.</li>
<li>Project management qualification (Prince2, Agile) preferred.</li>
</ul>Behaviours for successYou will live our values and bring them to life through your work:<ul>
<li>Compassionate - putting people and residents at the heart of decisions.</li>
<li>Progressive - striving for continuous improvement and innovation.</li>
<li>Dependable - consistently delivering high-quality, reliable outcomes.</li>
<li>Inclusive - valuing diversity and collaboration across all teams.</li>
<li>Empowered - enabling others to achieve their best.</li>
</ul>What's in it for youOnce you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning and development options to help you achieve and maximise your potential.Benefits include:<ul>
<li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)</li>
<li>Generous pension scheme</li>
<li>Enhanced maternity, paternity, and adoption pay (qualifying period may apply)</li>
<li>Employee assistance - free confidential advice and counselling services</li>
<li>Health cash plan</li>
<li>Staff discounts across hundreds of retailers, gyms, restaurants, and entertainment venues</li>
<li>Interest-free loans (season ticket, tenancy deposit, and training loans)</li>
<li>Cycle to work scheme</li>
<li>Life Assurance - 4x annual salary</li>
</ul>All about usNotting Hill Genesis (NHG) is one of London's leading housing associations, providing affordable homes for Londoners.We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, employing around 1,500 staff. To learn more about who we are and what makes us different, visit <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a>We welcome applications from everyone and actively promote diversity and inclusion across all levels of the organisation. We are proud to be a Stonewall Diversity Champion and a Disability Confident Employer.Find out more about our approach to equality, diversity and inclusion: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a>Selection ProcessStep 1: If you are interested, please send your application now!Step 2: Attend an interview with the selection panel and complete an assessment.Please apply for this role online. If you are unable to apply online or require reasonable adjustments due to a disability or medical condition, please contact <a href="mailto:" target="_blank"></a>.If a redeployee applies for this role, their application will be considered before others.NHG reserves the right to close this vacancy early if sufficient applications are received, so we encourage early applications.

Notting Hill Genesis

Cyber Security Compliance Manager

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Location: Based at Lift Greensward, Hockley, Essex (with regular travel to other schools when required)
Salary: £38,217.89 + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Hours: 37 hours per week, Full-time
Contract: Permanent
Start date: As soon as possible
Lead our IT service to support great teaching every day
We're looking for an experienced and proactive IT Team Leader to guide and develop our South Essex regional IT team across six schools in Hockley and the surrounding area. You'll shape day-to-day operations, support colleagues, and lead improvements that help children and staff get the most from technology.
You'll be based predominantly at Lift Greensward and work regularly across the six schools within the hub: Lift Greensward, Lift Ashingdon, Lift Hockley, Lift Pioneer, Lift Plumberow, and Lift Westerings.
All sites are within close proximity, and travel costs from Lift Greensward will be reimbursed.
What makes this role rewarding
<ul>
<li>A collaborative and supportive IT team with an established vision and culture</li>
<li>The opportunity to lead and grow a team of up to four, including Technicians and Technology Support Officers</li>
<li>Opportunity to lead meaningful improvement projects (e.g., network refresh, use of AI, and cybersecurity developments)</li>
<li>Professional learning opportunities, including support toward various certifications, including Google and Viewsonic</li>
<li>A role that directly supports our mission of excellent education, every classroom, every day </li>
</ul>
What you'll be doing
<ul>
<li>Lead, line manage and develop IT colleagues across the South Essex region</li>
<li>Act as the escalation point for more complex technical issues</li>
<li>Ensure systems, devices, and infrastructure remain reliable, safe and well-maintained</li>
<li>Build strong, positive working relationships with Principals and school teams</li>
<li>Support small-to-medium scale improvement and upgrade projects</li>
<li>Promote secure practices aligned with GDPR and Keeping Children Safe in Education</li>
</ul>
About you
You'll thrive if you:
<ul>
<li>Have 5+ years of experience in IT support with strong troubleshooting and diagnostic ability</li>
<li>Have line management experience, coaching others to develop</li>
<li>Communicate effectively and build trust with colleagues across schools</li>
<li>Are organised, proactive and solutions-focused</li>
<li>Hold a full UK driving licence and have access to a vehicle (travel expenses reimbursed)</li>
<li>Experience with Google Workspace, Ubiquiti/Aruba networks, or working in schools is beneficial</li>
</ul>
Who is Lift Schools?
We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had.
What we offer you:
A culture where ideas are valued, teamwork matters, and colleagues feel supported
<ul>
<li>Comprehensive training: Access a wide range of developmental training to boost your career.</li>
<li>Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.</li>
<li>Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.</li>
</ul>
Applications are reviewed as they are received, and interviews may be scheduled throughout the advert period. Early applications are encouraged. Closing date: Friday 14th November 2025
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.
We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

IT Team Leader

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0316/Job_application_guidance.doc" target="_blank">Job_application_guidance</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/0317/ICT_Technical_Analyst_JD___PS.docx" target="_blank">ICT_Technical_Analyst_JD___PS</a></li>
</ul>

Please apply online via the link provided.
Rochford District Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.&nbsp;
It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.



(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance)&nbsp;
Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud and cyber technologies? Do you like to problem solve? Or how about challenges?&nbsp;
<h4>About the role</h4>
Following the successful migration to Cloud services the Council has widen its digital landscape by continuing to invest in modern digital platforms and the position of an ICT Technical Analyst has become available.&nbsp;&nbsp;
The ICT Technical Analyst will be working with other IT Team members to deliver high quality technical services. The Team provides first and second line support to Officers of the Council. The role does offer remote work but there is an expectation of being onsite regularly.&nbsp;
It gets more exciting. Rochford and Brentwood Councils have joined in a strategic partnership and are working together to create “One Team” for two Councils. Working in the Council’s IT Team you will be exposed to a wide variety of technologies, challenges, and opportunities to upskill. Working in a continuous improve model - You will be part of motivated and forward-thinking technology team and get the opportunity to contribute to the effective delivery of the Council’s Digital Strategies, improve the Customer and Employee experience, and ensure that critical systems are highly available.&nbsp;&nbsp;
Knowledge of Microsoft Cloud technologies and ITIL would be advantageous.
Candidates must be able to drive.
As the Council continues with the transformation agenda, this job role will continue to evolve to fit into the new working practices of the organisation.
For an informal discussion please contact Tim Huggins,Corporate Manager – IT &amp; Digital:&nbsp;<a href="mailto:tim.huggins@brentwood.gov.uk" target="_blank">tim.huggins@brentwood.rochford.gov.uk</a> or 01277 312933.&nbsp;

ICT Technical Analyst

<h4>About the role</h4><h4>Role Summary</h4>To work with our TCH stakeholders to design, deliver and evaluate user training for IT applications delivered and supported by IT. <h4>Salary:</h4>£35,412 per annum<h4>Hours of Work:</h4>35 hours per week<h4>Contract:</h4>12 month fixed term contract<h4>Probation Period:</h4>Six months<h4>Notice Period:</h4>One month<h4>Who are we?</h4>We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.<h4>Meet your Manager</h4>“I have worked in the IT department for the last 8 years and have made it my mission to raise the profile of the department and services. As the IT Service Delivery Manager I feel I can take this to a new level and bring the quality I have shown in my front line work to the wider business. Do you have the passion and drive to join me on this adventure?"Ricky Brown, IT Service Delivery Manager<h4>What will you be doing?</h4><h4>Role Specific Responsibilities</h4><ul><li> Develop and deliver IT training materials on a wide range of software applications (e.g., session plans, user guides, videos, and other interactive content). </li><li> Create impactful resources and update training manuals and handouts, such as user guides, manuals, and hints-and-tips tailored to our staff. </li><li> Support technology change initiatives through tailored training solutions as part of projects and development release cycle and ensuring usage of systems is optimised. </li><li> Maintain relevant business applications knowledge and associated business policies, processes, and procedures. </li><li> Analyse individual and group training needs by gathering information pertaining to work procedures, workflow, and reports, understanding job specific functions and tasks and working directly with users to support adoption, understand the effectiveness of applications and identify opportunities for improvement. </li><li> Design, organise and effectively deliver training courses on IT applications to meet the needs of all staff, using technology and pre-developed learning assets (e-learning, recorded webinars, videos, user guides, etc.). </li><li> Monitor, evaluate and review the effectiveness and quality of training and learning programmes for continuous improvement. </li><li> Develop and maintain strong relationships with stakeholders to support the delivery of IT training services. </li><li> Collaborate with teams and individual stakeholders to enhance processes, identify skill gaps, and deliver innovative solutions. </li><li> Identify business process improvements and liaise with stakeholders to support delivery of business process improvements. </li><li> Operate as an effective member of the team, working within the agreed project delivery methodology. </li><li> Be the Subject Matter Expert for IT systems training, acting in an advisory and supporting capacity for business change projects and initiatives (e.g., training needs analysis, determining most appropriate training delivery methods, etc.). </li><li> Ensure effective communication across the business regarding system usage best practice, training courses and resources available. </li><li> Co-ordinate the administration of training courses, including diary management and database management. </li></ul><h4>General</h4><ul><li> To adhere to equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. </li><li> Recognise, respect, and promote the different roles and diversity of individuals. </li><li> To actively contribute towards the key performance indicators and professional standards. </li><li> Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. </li><li> To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. </li><li> To participate in training, attend other meetings, and staff events as required. </li><li> Be an effective member of your team, presenting a positive impression of your section and the Group. </li><li> Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. </li><li> Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. </li><li> Maintain awareness of budget requirements and value for money while delivering your role. </li><li> Consider and highlight any risk to the organisation or individuals whilst delivering your role. </li><li> Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. </li><li> This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence. </li><li> To work onsite at least 4 days a week but the nature of the role could require a willingness to be flexible and be onsite daily. </li></ul><h4>About You</h4><h4>Education &amp; Qualifications</h4><ul><li> GCSE standard or equivalent education. </li><li> Competent user of Microsoft Office packages (Outlook, Word, and Excel). </li><li> Professional training or teaching qualification. </li></ul><h4>Key Skills &amp; Competencies</h4><ul><li> Sound experience of designing, delivering and evaluating training materials and programmes for business applications software (IT training experience). </li><li> Experience of working with in-house development teams, 3rd party application developers and solution providers. </li><li> Experience of designing and delivering IT skills training courses and materials to a wide range of users. </li><li> Good knowledge of project and programme management planning. </li><li> Ability to readily gain in depth knowledge and experience of use of multiple business IT systems and associated business working practices. </li></ul><h4>Behaviours</h4><ul><li> Excellent verbal and written communication skills. </li><li> Able to present and communicate effectively on training related matters to a broad range of technical and non-technical colleagues. </li><li> Strong interpersonal, influencing and negotiation skills. </li><li> Good numerical and analytical skills. </li><li> Proven ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately. </li><li> Proactive approach to solving problems. </li><li> Able to work as an effective team member with minimum supervision. </li><li> Ability to multitask and anticipate assignments while maintaining meticulous attention to detail. </li><li> Demonstrates resilience in pressured and stressful situations. </li><li> Ability to deal with sensitive information, maintaining discretion and confidentiality. </li><li> Ability to create an environment of trust, fairness, and openness. </li><li> Team player with a passion for technology and the ability to lead and motivate users. </li><li> Able to work with a high degree of autonomy and flexibility. </li><li> Committed to continuing personal and professional development. </li></ul><h4>Why Choose Us</h4><ul><li>Contributory pension scheme 4% to 10% matched contributions</li><li>Hybrid working</li><li>Free onsite car parking</li><li>Life assurance of 4x annual salary (Terms and Conditions apply)</li><li>30 days annual leave in addition to bank holidays</li><li>Two volunteer days per year</li><li>Employee assistance programme (24/7 telephone advice, information portal &amp; face to face counselling sessions)</li><li>Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses</li><li>Extensive annual Staff Wellbeing programme</li><li>Enhanced maternity, paternity, and shared parental leave provision</li><li>Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)</li><li>Annual flu vaccinations</li><li>Access to an extensive range of corporate discounts on shopping, travel &amp; days out</li><li>Social events, including lunchtime walking, rounders, festive Fridays</li><li>Travel loan</li></ul><h4>Our Values</h4>Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:<h4>Equal Opportunities Statement</h4>TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.<h4>Apply</h4><h4>Internal Applications</h4>Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to <a href="mailto:recruitment@tch.org.uk" target="_blank">recruitment@tch.org.uk</a>.For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.If you have any questions, or require further clarification, please speak to HR.<h4>External Applications</h4>Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.Please note: As an employer, Town &amp; Country Housing does not provide sponsorship as a licensed UK employer.<h4>Key dates</h4><h4>Applications Close:</h4>Monday, 10 November 2025<h4>Interview Date:</h4>Wednesday, 19 November 2025<a href="https://prteam.typeform.com/to/TKgQm06N" target="_blank">Apply now</a>





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6 IT Support Jobs in Gillingham, UK