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<h4>Job summary</h4>We are looking for an experienced technology leader to join Home Office Digital as Deputy Director and Portfolio Chief Technology Officer (CTO) for Enterprise Services. This is a pivotal role in shaping and delivering the technology strategy for one of the most complex digital functions in government, supporting critical national services and enabling transformation across the Home Office.<h4>Job description</h4><p>As Deputy Director and Portfolio CTO for Enterprise Services, you will lead the technology and platforms capability within Home Office Digital. Enterprise Services provides core digital platforms and solutions that underpin departmental operations, including networks and infrastructure, end-user services, operational support, service management, and data analytics.</p><p>You will set the technical direction for Enterprise Services, ensuring secure, resilient, and innovative solutions that support the Home Office’s mission to keep the public safe and deliver essential services. This includes defining solution architectures, leading engineering and architecture teams, embedding continuous improvement, and ensuring compliance with security and regulatory standards.</p><p>The role is central to delivering the Home Office Digital Technical Strategy 2030, which focuses on AI and automation, cyber resilience, data as a strategic asset, and evolving our operating model. You will work closely with senior stakeholders across the department to align technology decisions with business priorities and drive efficiency, agility, and innovation.</p><p>This is an exciting opportunity for a strategic thinker with strong leadership skills and deep technical expertise to make a real impact on national services and digital transformation.</p><p>For full details of the role, responsibilities, and person specification, please refer to the Candidate Pack.</p><h4>Person specification</h4><p>The successful candidate will:</p><ul><li>Provide technical leadership for Enterprise Services, setting strategy and standards for technology and platforms.</li><li>Define and implement solution architectures aligned to Home Office Digital Enterprise Architecture.</li><li>Lead engineering and architecture teams, embedding continuous improvement and efficiency.</li><li>Oversee governance for technology and platforms, ensuring compliance and security.</li><li>Support delivery of the Home Office Digital Technical Strategy 2030, including AI, automation, cyber resilience, and data-driven innovation.</li><li>Manage technical risk, cyber security integration, and product roadmaps across Enterprise Services.</li></ul><h4>Benefits</h4>Alongside your salary of £81,000, Home Office contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:</p><ul><li>Sets technical vision and embeds architecture governance to align technology strategy with organisational objectives.</li><li>Leads large, multidisciplinary engineering teams, fostering innovation and operational excellence across the department.</li><li>Champions cyber security and risk management, ensuring robust protection and compliance at enterprise scale.</li><li>Engages senior stakeholders and communicates complex strategies to drive collaboration and informed decision-making.</li><li>Drives Agile product management and service delivery, enabling high-impact solutions for internal and external customers.</li></ul><p><strong><br>Online Application </strong></p><p>Please follow the Job Advert instructions on the Civil Service Jobs website to apply online, no later than <strong>23:55hrs on Friday 30th January 2026</strong>.</p><p>Provide some basic <strong>personal information</strong>;</p><p>1.A <strong>CV - </strong>setting out your career history, highlighting specific responsibilities and achievements that are relevant for this role, including details where budgets and numbers of people managed, relevant achievements in recent posts, together with reasons for any gaps within the last two years;</p><p>2.<strong>A Statement of Suitability –</strong> (limited to <strong>1250 words</strong>) explaining how you consider your personal skills, qualities and experience, provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.</p><p>3.<strong>Diversity Monitoring -</strong> as part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select 'prefer not to say'. See the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025/civil-service-diversity-and-inclusion-strategy-2022-to-2025-html" target="_blank">Civil Service Diversity and Inclusion Strategy: 2022 to 2025 (HTML) - GOV.UK (www.gov.uk)</a> for more information.</p><p>It is essential that in your written application you give evidence, using examples, of proven experience. These responses will be developed and discussed with candidates invited for interview.</p><p><strong>Failure to submit both a CV and Supporting Statement will mean the panel only have limited information on which to assess your application against the criteria in the person specification.<br><br>For further information on SCS careers and the application process, please see below:</strong></p><p><strong>Home Office SCS Further Information </strong></p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.homeoffice.gov.uk%2Fsenior-leaders&amp;data=05%7C01%7CVipul.Maisuria%40homeoffice.gov.uk%7Cd6d3dcf5fb744cf2001208db8d0ac751%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638258849644816156%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=k%2BufzahG8iUkG%2BJ4bmkLUvKaV4c%2BxG%2BFEuUO%2FMtdQLo%3D&amp;reserved=0" target="_blank">Home Office Senior Leaders - Home Office Careers</a></p><p><strong>Home Office SCS Application Process </strong></p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcareers.homeoffice.gov.uk%2Fapply-scs-vacancies&amp;data=05%7C01%7CVipul.Maisuria%40homeoffice.gov.uk%7Cd6d3dcf5fb744cf2001208db8d0ac751%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638258849644972454%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=wGx6lAeFVgOBb2rKN%2F8aYBEbbZEC1iUj6yrzFQqysDY%3D&amp;reserved=0" target="_blank">Applying for Senior Civil Service vacancies - Home Office Careers</a></p><p><strong>Home Office SCS Use of AI</strong></p><p><a href="https://gbr01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.civil-service-careers.gov.uk%2Fartificial-intelligence-and-recruitment%2F&amp;data=05%7C02%7CVipul.Maisuria%40homeoffice.gov.uk%7C9c3959accc3140b1cba708ddb875d248%7Cf24d93ecb2914192a08af182245945c2%7C0%7C0%7C638869538367197629%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=66dwPUChhLnZWXP6eU8kGaLCjCBjhs2gMtmwx5cOU%2F8%3D&amp;reserved=0" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. <br><br>As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Steph Tullett</li><li>Email : <a href="mailto:Steph.Tullett@homeoffice.gov.uk" target="_blank">Steph.Tullett@homeoffice.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:SCSRecruitment@homeoffice.gov.uk" target="_blank">SCSRecruitment@homeoffice.gov.uk</a></li></ul><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcyNTQmdmVyaWZ5PWYzOGI0MGM5MDhhNjZhNGM2MjRiMTNiNDI2NTgxYTU2JnJlcXNpZz0xNzY4MDE5Njg1LTk1ZTVmZDRiZmQ2OGRkOGFlMWIzNjk2ODViZmVjNzY2MjdjNjU1NjM=" target="_blank">Candidate Pack - Deputy Director DDaT in HO Digital Enterprise Services Technology Opens in new window</a> (pdf, 910kB)

Home Office

Deputy Director DDaT in HO Digital Enterprise Services Technology

Lead Technical Architect

<h4>Job summary</h4><p>The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.</p><p>IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.</p><p>We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. </p><p><strong>IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.</strong></p><p><strong>Successful applicants will join the Civil Service Pension Scheme.</strong></p><p>Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.</p><h4>Job description</h4><p><strong>IBCA</strong> is seeking a <strong>Security Assurance Lead</strong> to drive the risk management and security assurance initiatives for our compensation scheme.</p><p>This role will be accountable for the implementation and management of various technical risk management and assurance initiatives related to the compensation scheme. In addition, the role will be accountable for ensuring assurance of supplier delivery throughout the project lifecycle of the compensation scheme. The role will work alongside cyber security colleagues to develop and deliver security training to embed a security first culture at IBCA. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation. This role suits a highly adaptable and resilient security assurance lead with who excels at communication, empowers diverse teams, strategically navigates complexity, and proactively solves problems to drive continuous security improvement.</p><p>As the Security Assurance Lead, you will work at the heart of our mission, collaborating with internal teams, external vendors, and government stakeholders to oversee the full security lifecycle of the compensation scheme. You will be the primary authority ensuring that sensitive claimant data is protected and that all compliance obligations are met throughout the project.</p><p>Beyond technical oversight, you will play a key role in supplier assurance, ensuring third-party delivery meets rigorous contractual standards and you will champion a "security-first" culture through the development of organisation-wide security training.</p><p><strong>Responsibilities</strong></p><ul><li><strong>End-to-End Security Assurance:</strong> Lead technical risk management and assurance activities across the IBCA and its supply chain, ensuring security is integrated throughout the project lifecycle;</li><li><strong>Supplier &amp; Vendor Oversight:</strong> Manage external partners to ensure strict adherence to contractual security standards, data protection regulations, and delivery milestones;</li><li><strong>Strategic Risk Management:</strong> Identify, assess, and mitigate risks to sensitive claimant data, ensuring robust defences against digital threats and alignment with the Data Protection Act/GDPR;</li><li><strong>Governance &amp; Compliance:</strong> Develop and maintain comprehensive security policies and governance frameworks aligned with UK Government standards (such as CAF and Secure by Design) or equivalent industry frameworks;</li><li><strong>Culture &amp; Awareness:</strong> Lead the development and delivery of security training programs to embed a resilient, security-conscious culture across the organisation.</li></ul><h4>Person specification</h4><p><strong><em>Essential criteria</em></strong></p><ul><li><strong>Security Assurance Expertise:</strong> Proven experience conducting security assurance and implementing policies aligned with recognised industry or government standards (e.g., ISO 27001, NIST, or GovS 007);</li><li><strong>Risk &amp; Compliance:</strong> Demonstrated ability to identify, assess, and manage security risks within complex environments. Knowledge of audit processes, risk management strategies, and security frameworks;</li><li><strong>Regulated Environment Experience:</strong> Experience managing security projects or initiatives within a highly regulated or sensitive data environment (e.g., Public Sector, Financial Services, or Healthcare);</li><li><strong>Stakeholder Management:</strong> Proven ability to build and manage effective relationships with diverse stakeholders to shape project outcomes, considering different technical needs and perspectives;</li><li><strong>Communication &amp; Influence:</strong> An influential communicator able to translate complex technical security concepts into straightforward, honest, and engaging advice for senior management;</li><li><strong>Security Fundamentals:</strong> A strong working understanding of the principles of Confidentiality, Integrity, and Availability (CIA) and the protection of IT systems used for sensitive data;</li><li><strong>Agility &amp; Problem Solving:</strong> Ability to respond quickly to challenges or security incidents, providing practical, solution-oriented guidance to teams during high-pressure situations.</li></ul><p><em><strong>Desirable Criteria</strong></em></p><ul><li><strong>Professional Certification:</strong> Holding or working towards certifications such as CISM, CISSP, CompTIA Security+, or CC (Certified in Cybersecurity);</li><li><strong>Incident Management:</strong> Experience in managing data breaches or cyber incidents, with a focus on regulatory reporting and impact mitigation.</li></ul><p><strong>Additional information:</strong></p><p>A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Working Together</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Secure supply chain management (Practitioner)</li><li>Risk understanding and mitigation (Practitioner)</li></ul><h4>Benefits</h4>Alongside your salary of £58,655, Infected Blood Compensation Authority contributes £16,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Premium allowance paid monthly after probation </li><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"> Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%</li><li>32.5 days of paid annual leave plus 8 bank holidays</li><li>Family friendly policies to support you and your everyday responsibilities</li><li>Enhanced maternity and paternity leave, up to 12 months shared parental leave</li></ul><p>Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of your application you will be required to provide a CV setting out your career history and qualificationshighlighting specific responsibilities and achievements that are relevant for this role.</p><p>You will also be required to provide a Statement of Suitability (1000 words max.)</p><p>Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.</p><p>Your CV and Statement of Suitability will be assessed against the essential criteria listed in the <em>'Person Specification'</em> section of the job advert.</p><p>Should a large number of applications be received, an initial sift may be conducted using your CV. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.</p><p>Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours and technical skills. Please find the links to the technical skill descriptors below -</p><p><a href="https://assets.publishing.service.gov.uk/media/5e418898e5274a08e9dc7464/Government_Security_Profession_career_framework.pdf" target="_blank">Technical 1 - Secure supply chain management (Practitioner)</a><br><a href="https://assets.publishing.service.gov.uk/media/5e418898e5274a08e9dc7464/Government_Security_Profession_career_framework.pdf" target="_blank">Technical 2 - Risk understanding and mitigation (Practitioner)</a></p><p><strong>Expected timeline (subject to change)</strong></p><p>Expected sift date – 19th January 2026<br>Expected interview date/s – 26th January 2026<br>Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact Government Recruitment Service via <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li><li>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</li></ul><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 6 months from which further appointments can be made.</p><p>Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information<a href="https://www.childcarechoices.gov.uk/" target="_blank"> visit the Childcare Choices website</a>)</p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to<br>the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a></p><p><strong>Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. </strong></p><p>For further information on National Security Vetting please <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">visit the Demystifying Vetting website</a>. </p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p><strong>PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.</strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : IBCA Recruitment Team</li><li>Email : <a href="mailto:ibca.recruitment@ibca.org.uk" target="_blank">ibca.recruitment@ibca.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzcxNDcmdmVyaWZ5PTY5OTEwYTlmMmY5ZjRjYjkzZDU1MjIyMDI1MWI2NmYwJnJlcXNpZz0xNzY3OTMzNTA4LTZhNDcxY2RjNjA1ODI3Mjg5ZDdiN2Y3MzAxYWQyMDkzYTU3MGI5ODU=" target="_blank">Employee Offer Opens in new window</a> (pdf, 1851kB)

Infected Blood Compensation Authority

Cyber Security Assurance Lead

Software Developer

Health and Safety Executive

Data & Management Information Analyst (Band 3/SEO)

Lead Platform Operations Manager

Senior Product Manager

<h4>Job summary</h4><p>NS&amp;I is one of the largest savings organisations in the UK with more than 24 million customers and over £240 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.</p><p>A small company with a big reach, we offer a range of benefits including flexible working, a 9-day fortnight scheme, a performance-related variable pay bonus, a generous pension scheme and great opportunities for development. We care for colleagues, respect one another, invest in our people and manage talent effectively.</p><p>We are currently working in a hybrid way with colleagues expected to work at their chosen office location for 40% of their working month.</p><p>As part of Enterprise Service Management (ESM) this role entails all aspects of the Directorates reporting in relation to NS&amp;I’s Multi-Supplier Model and its Strategic Supplier Partners.</p><p>This involves gathering, analysing and presenting information about the ESM service management function it’s processes and suppliers. This includes tracking key performance indicators (KPIs) and metrics to assess service performance, identify areas for improvement, and ensure alignment with business goals. </p><p>You’ll be a key contributor to all aspects of in-year reporting, providing insight through regular performance management reports to committees, boards and directors, and overseeing submissions made from our strategic suppliers. You’ll work with the wider ESM team to help colleagues understand operational performance and help them capture robust forecasts, ensuring appropriate challenge and scrutiny to deliver overall value for money.</p><p>Working with a wide range of data sources including, service management tools, databases, portals &amp; audits you will be responsible for supporting the Head of Service Management and wider team members to monitor, test and report on all aspects of Supplier Performance across multi-million-pound outsourced contracts.</p><p>This is a key role that has regular exposure to senior decision makers and as such this role requires an experienced individual who is confident in both presenting and challenging performance reports; someone proactive with an eye for detail, good at managing competing priorities, understanding and responding to stakeholder needs.</p><h4>Job description</h4>See attached Role Profile for further details<h4>Person specification</h4><p><strong>Essential experience</strong></p><ul><li>Experience of designing and creating reports in various systems including ServiceNow.</li><li>Significant experience of the skills required to design, collate and contribute to the production of daily, weekly, monthly and annual Quality Assurance and Performance reports.</li><li>Ability to integrate and analyse information and data from various sources. Attention to detail with write clear concise presentations, reports, and submissions and/or briefings at pace ensuring the key points are articulated.</li><li>Ability to engage and persuade various stakeholders at all levels in a complex environment, working with and advising Senior Management.</li><li>Worked within complex and large-scale transformation programs and thrives in a fast-paced, dynamic, and SIAM team.</li><li>Experience of technical data interpretation, management and handling.</li><li>Experience of working with Microsoft Excel, Forms, Oracle and M365.</li><li>Excellent customer service and relationship management skills.</li><li>Excellent interpersonal and negotiation skills, ability to build strong relationships across all levels of internal and external stakeholders and influence and engage with Senior Stakeholder throughout complex organisations</li></ul><p><strong>Essential skills</strong><strong></strong></p><ul><li>Excellent written, IT based presentational and verbal communication skills.</li><li>Experience of working with Service Now (or other service management tools), Microsoft Excel, Forms, Oracle and M365.</li><li>Excellent customer service and relationship management skills.</li><li>Excellent interpersonal and negotiation skills, ability to build strong relationships across all levels of internal and external stakeholders and influence and engage with Senior Stakeholder throughout complex organisations</li></ul><p><strong>Essential technical knowledge</strong><strong></strong></p><ul><li>Understanding of Lean, Agile and DevOps principles within a Customer &amp; Service-centric delivery model which suppliers in the ecosystem will utilise and forms alignment to NS&amp;I maturity in its ESM environment.</li><li>ServiceNow – this is NS&amp;I’s chosen ITSM Tooling so an understanding reporting capability would be advantageous.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Delivering at Pace</li><li>Managing a Quality Service</li><li>Working Together</li></ul><p>We only ask for evidence of these behaviours on your application form:</p><ul><li>Communicating and Influencing</li><li>Managing a Quality Service</li></ul><h4>Benefits</h4>Alongside your salary of £40,100, National Savings and Investments contributes £11,616 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><p>Some benefits of working at NS&amp;I include: </p><ul><li><ul><li>Learning and development tailored to your role</li><li>An environment with flexible hybrid working options</li><li>9-day fortnight scheme</li><li>A culture encouraging inclusion and diversity</li><li>A Civil Service pension with an average employer contribution of 28.97%</li><li>Generous annual leave – starting at 25 days, increasing to 30 days</li><li>Performance-related variable pay bonus</li><li>Enhanced maternity, paternity, adoption and shared parental leave</li></ul></li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>To apply, please click the link on this advert and follow the steps to complete the application form.</p><p>In your application you will be asked to provide the following </p><ul><li>An outline of your career history and qualifications with your key responsibilities and achievements.</li><li>A 250 word personal statement on the key essential experience <ul><li>Experience of designing and creating reports in various systems including ServiceNow.</li><li>Significant experience of the skills required to design, collate and contribute to the production of daily, weekly, monthly and annual Quality Assurance and Performance reports.</li><li>Ability to integrate and analyse information and data from various sources. Attention to detail with write clear concise presentations, reports, and submissions and/or briefings at pace ensuring the key points are articulated.</li></ul></li><li>A 250 word statement for each selected behaviour at sift.</li><li><ul><li><ul><li>Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.</li></ul></li></ul></li></ul><p>We will assess applications on your personal statement and behaviour statements.</p><p>In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.</p><p>If shortlisted, you will be invited to attend a 1 hour panel interview via video call.</p><p><strong>Interviews will take place on the week commencing 2nd February 2026</strong></p><p><strong>Right to Work</strong></p><p>As part of our recruitment process NS&amp;I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service. </p><p>If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term. </p><p>Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.</p><p><strong><br></strong><strong>Security and Credit Checks</strong></p><p>This role is subject to Baseline Personnel Security Standard and financial credit checks.</p><p><strong>Reserve List</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p><strong>Working for NS&amp;I</strong></p><p>Any move to NS&amp;I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at <a href="https://www.childcarechoices.gov.uk/" target="_blank">https://www.childcarechoices.gov.uk/</a>.</p><p><strong>For NS&amp;I employees:</strong> If you are applying for a role at the same NS&amp;I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&amp;I and will be reviewed as part of the next annual pay review, in accordance with the NS&amp;I employee handbook.</p><p><strong>For Existing Civil Servants: </strong>If you are transferring from another government department at the same grade, your current salary will generally be matched within reasonable parameters and subject to NS&amp;I pay ranges. If you are transferring on promotion, you will be offered the starting salary at the bottom of the pay scale. If you are transferring on promotion and your existing salary is within the advertised range, you will be offered a maximum of a 10% uplift on your existing salary (up to the advertised maximum).</p><p><strong>For External Candidates: </strong>If you are not currently employed within the civil service, you will be offered the starting salary at the bottom of the advertised pay range.</p><p><strong>Further information</strong></p><p>Please visit our website <a href="http://nsandi-corporate.com/about-nsi" target="_blank">http://nsandi-corporate.com/about-nsi</a> for further details about NS&amp;I.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : HR Team</li><li>Email : <a href="mailto:jobs@nsandi.com" target="_blank">jobs@nsandi.com</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:jobs@nsandi.com" target="_blank">jobs@nsandi.com</a></li></ul><h4>Further information</h4>The law requires for selection for appointment to the Civil Service is on merit on the basis for fair and open competition as outlined in the Civil Service recruitment principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact <a href="mailto:jobs@nsandi.com" target="_blank">jobs@nsandi.com</a> in the first instance. If you are not satisfied with the response you receive, you can contact the Civil Service Commission <a href="mailto:info@csc.gov.uk" target="_blank">info@csc.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY1MTImdmVyaWZ5PWI0ODJiOGVlMjFiNTYzZmY5YWJkNjYyZDFhNWViMmQzJnJlcXNpZz0xNzY3NDEzOTM0LWJlMWU4ODVjY2YxNDBlYmZmMGM4ODllNjEzNjJjYWY5YzUwNjAwOTg=" target="_blank">Reporting Manager Role Profile Opens in new window</a> (pdf, 896kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY1MTMmdmVyaWZ5PWEyMTMwYzEzMmU4NDE3NTI1MjliZDZjMDc4YzY5OGJmJnJlcXNpZz0xNzY3NDEzOTM0LWJlMWU4ODVjY2YxNDBlYmZmMGM4ODllNjEzNjJjYWY5YzUwNjAwOTg=" target="_blank">Pension candidate-pack V1 Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzY1MTQmdmVyaWZ5PTY3YzM1YThhMzU2NzliYWE0MTE1YmNmODFkMTU1NjZhJnJlcXNpZz0xNzY3NDEzOTM0LWJlMWU4ODVjY2YxNDBlYmZmMGM4ODllNjEzNjJjYWY5YzUwNjAwOTg=" target="_blank">Benefits Leaflet - V2 updated 22-11-23 Opens in new window</a> (pdf, 413kB)

National Savings and Investments

Reporting Manager

Head of Cyber Security Strategy

Senior Infrastructure Engineer

<h4>Job summary</h4><p>The IT Service Coordinator plays a vital role in the transition and support of our IT services, and is an ideal role for developing an understanding of how the strategic and operational components of IT services interrelate.<br><br>You will work in a multidisciplinary Service Management environment, managing and reporting on all areas of technical service delivery, including updating and maintaining the systems, processes and documentation for practices such as, IT Service Catalogue, IT Service Design, Change Control, Incident, and Problem Management.<br><br>You will create and maintain relationships across a wide range of stakeholders alongside developing technical skills and understanding. You will support day-to-day activities and also help to identify and deliver on continuous improvement opportunities for our services.<br><br>Please note this post is a Fixed Term Appointment for 47 months.<br><br>The Chief Digital Office (CDO) division is responsible for delivering the infrastructure, capability and digital solutions that will support the Social Security Programme and ultimately the new Agency. Key focus areas of the CDO Division are:<br><br>• Architecture and overall design<br>• Technologies and platforms<br>• Digital Risk and Cyber Protection<br>• Operational Delivery and Capability<br>• Commercial Arrangements<br><br>At this role level, you will:<br><br>• Manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance.<br>• Ensure that all service and support functions remain responsive to customer needs.<br>• Ensure that the service catalogue and wider IT service operations knowledge library are maintained.<br>• Ensure that adequate reporting and service standards are met for your specific service.<br>• Ensure that all technical change is communicated and managed, with appropriate governance.<br>• Ensure that a programme of continual service improvement is put in place across the wider service delivery function.</p><p><strong>DDaT Pay Supplement</strong><br>This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded. </p><h4>Job description</h4>• Verify the location and state of assets.<br>• Investigate problems and opportunities in existing processes, and contribute to recommending solutions.<br>• Work with stakeholders to identify objectives and potential benefits.<br>• Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions.<br>• Own an issue until a new owner has been found or the problem has been mitigated or resolved.<br>• See the bigger picture by taking groups of services and investigating how to get the best of underlying services.<br>• Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library), or comparable ITSM Framework.<br>• Produce relevant reports in a standard format and agreed timeframe.<br>• Work with important stakeholders to discuss any changes in the reporting processes.<br>• Add a commentary that provides an interpretation of the data set.<br>• Identify important stakeholders and relationships, and work with teams to build these relationships.<br>• Understand how to work with stakeholders and contribute to improving these relationships.<br>• Work within a strategic context and communicate how activities meet strategic goals.<br>• Contribute to the development of strategy and policies.<br>• Understand the core technical concepts related to the role, and apply them with guidance.<br>• Identify and engage with users or stakeholders to collate user needs evidence.<br>• Understand and define research that fits user needs.<br>• Use quantitative and qualitative data about users to turn user focus into outcomes.<h4>Person specification</h4><strong>Success Profiles</strong><br>We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the <a href="https://www.gov.scot/publications/success-profiles-candidate-guide/" target="_blank">Success Profile elements</a><br><br><strong>Essential Experience</strong><br>1. A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver better services to customers. You will have a working knowledge and experience of using methodologies such as Agile and Prince 2 to support project delivery of improved services to customers.<br><br>2. The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping the issues and providing answers for both technical and non-technical stakeholders.<br><br><strong>Behaviours</strong><br>• Seeing the big picture - (Level 3) <br>• Delivering at pace – (Level 3)<br><br>You can find out more about Success Profiles Behaviours here: <a href="https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/" target="_blank">Success Profiles - Civil Service Behaviours (publishing.service.gov.uk)</a><br><br><strong>Technical / Professional Skills:</strong><br>This role is aligned to General IT service manager within the Digital, Data and Technology Profession. <br><br>These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations: <a href="https://ddat-capability-framework.service.gov.uk/role/it-service-manager#it-service-manager" target="_blank">IT service manager - Government Digital and Data Profession Capability Framework</a><h4>Benefits</h4>Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable. <br><br>A Civil Service Pension - This job comes with a Civil Service pension. New joiners to the Civil Service will join a career average pension scheme as standard. Read more here - <a href="http://www.civilservicepensionscheme.org.uk" target="_blank">www.civilservicepensionscheme.org.uk</a>. <br><br>Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working. <br><br>Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme. <br><br>Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7. <br><br>Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them. <br><br>Great locations - Our bright and modern offices in the heart of Dundee and Glasgow have been designed with staff in mind. Both locations are ideal for public transport.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Expected Timeline (subject to change)</strong><br>Sift – w/c 26th January 2026 <br>Interview – w/c 16th February 2026 <br>Location – <strong>In Person</strong> in either Dundee or Glasgow </p><p>To apply please submit an application form by clicking on the ‘Apply at Advertisers Site’ button. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Resourcing Team</li><li>Email : <a href="mailto:recruitment@socialsecurity.gov.scot" target="_blank">recruitment@socialsecurity.gov.scot</a></li><li>Telephone : 08001577194</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@socialsecurity.gov.scot" target="_blank">recruitment@socialsecurity.gov.scot</a></li></ul><h4>Further information</h4><a href="https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application" target="_blank">https://www.socialsecurity.gov.scot/working-with-us/help-with-your-application</a>

Social Security Scotland

IT Service Coordinator (3061)

<h4>Job summary</h4><p>The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.</p><p>IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.</p><p>We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments. </p><p><strong>IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.</strong></p><p><strong>Successful applicants will join the Civil Service Pension Scheme.</strong></p><p>Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.</p><h4>Job description</h4><p>The Infected Blood Compensation Authority (IBCA) is responsible for delivering a compensation scheme that has been long awaited by the infected blood community to provide financial compensation to victims of infected blood on a UK-wide basis. This role will lead our technical testing capability within the engineering team of the Data Operations arm of the IBCA Data Directorate.</p><p>The Data Operations team is responsible for developing and running safe and secure data solutions that provide a single source of truth for those going through their compensation journey. We are building a new data platform using Amazon Web Services (AWS) and data management and intelligence products using Databricks, Quantexa and Tableau. We are taking a product-centric approach, treating data as a product and building squads around our products, with a focus on paying compensation to those impacted by the infected blood scandal seamlessly.</p><p>You will focus on ensuring the integrity, reliability, and security of our AWS tech stack through rigorous technical testing and complex troubleshooting. Working at IBCA gives you a huge opportunity to make an impact on those who deserve compensation, and this role suits a candidate who can work independently to diagnose technical issues and deliver end-to-end test strategies from the ground up, ensuring that data is an enabler to everything IBCA does.</p><p>As an AWS/Databricks Test Engineer, you will join a multidisciplinary team to design, build, and deliver high-impact, scalable AWS-based solutions. You will bridge the gap between manual and automation testing while fostering a strong quality engineering community.</p><p>You will:</p><ul><li>Provide technical guidance for the development of robust, automated testing frameworks and integration strategies for our data platform, encompassing DevSecOps and 3-Amigos best practices;</li><li>Execute technical testing across AWS services (S3, Lambda, Athena, VPC) and data tools like Databricks and Quantexa to ensure tools and techniques are scalable, secure, and efficient;</li><li>Be responsible for ensuring the right test engineering practices—including API automation, Boto3 deployment checks, and evidence-driven defect tracking—are embedded consistently within the delivery teams;</li><li>Independently diagnose and troubleshoot complex technical problems, reaching out across digital service teams to investigate root causes and assess infrastructure configurations in Terraform;</li><li>Work with business stakeholders and clients, translating complex test findings into actionable insights and ensuring that evolving requirements are met with adaptable test strategies.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Conduct technical testing on AWS services using Databricks, Quantexa and Tableau;</li><li>Perform manual testing across AWS components, including S3, CloudWatch, VPC, Lambda, Athena (SQL), and others;</li><li>Understand AWS infrastructure deployment processes, including Terraform-based configurations;</li><li>Develop and execute test plans, ensuring evidence-driven defect tracking via JIRA;</li><li>Work in a 3-Amigos approach, collaborating closely with architects, developers and business analysts;</li><li>Engage in client-facing meetings and discussions, presenting test findings and solutions.</li><li>Adapt to potential automation testing, including <em><strong>API testing (e.g., REST API), AWS CLI deployment checks using Boto3 (Python) and Front-end UI testing</strong></em> where required.</li></ul><h4>Person specification</h4><p><em>Essential criteria</em></p><ul><li>Strong technical expertise in AWS cloud testing, with a deep understanding of AWS architecture and services (S3, CloudWatch, VPC, Lambda, Athena) and the ability to diagnose complex technical issues within a cloud-native environment;</li><li>Extensive experience in end-to-end test engineering, specifically designing and executing test plans and strategies that cover data-heavy platforms involving Databricks, Quantexa, and Tableau;</li><li>Proficiency in automation and technical testing using Python, Java, or C#, with specific experience in API testing, AWS CLI deployment checks via Boto3, and Infrastructure as Code (Terraform) validation;</li><li>Proven ability to work independently and troubleshoot complex problems, demonstrating the confidence to engage with architects, developers, and external stakeholders to investigate and resolve defects;</li><li>Experience delivering through Agile and DevSecOps practices, including the 3-Amigos approach, CI/CD pipelines (GitHub Actions), and evidence-driven defect management via JIRA;</li><li>Strong communication and client-facing skills, with a track record of presenting technical findings, test evidence, and quality solutions to both technical and non-technical audiences;</li><li>Adaptable and proactive mindset, with the ability to evolve test strategies in response to changing requirements and a desire to implement innovative testing practices such as contract testing (Pact) or performance testing (K6).</li></ul><p><strong>Additional information:</strong></p><p>A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.</p><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Designing and Executing Tests</li><li>Test Analysis</li></ul><h4>Benefits</h4>Alongside your salary of £47,258, Infected Blood Compensation Authority contributes £13,690 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Premium allowance paid monthly after probation </li><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A<a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank"> Civil Service Pension</a> which provides an attractive pension, benefits for dependants and employer contributions of 28.97%</li><li>32.5 days of paid annual leave plus 8 bank holidays</li><li>Family friendly policies to support you and your everyday responsibilities</li><li>Enhanced maternity and paternity leave, up to 12 months shared parental leave</li></ul><p>Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship. </p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of your application you will be required to provide a CV setting out your career history and qualifications highlighting specific responsibilities and achievements that are relevant for this role.</p><p>You will also be required to provide a Statement of Suitability (500 words max.)</p><p>Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.</p><p>Your CV and Statement of Suitability will be assessed against the essential criteria listed in the <em>'Person Specification'</em> section of the job advert.</p><p>Should you be successful at sift, you will be invited to attend an interview where you will be assessed on behaviours and technical skills.</p><p><strong>Expected timeline (subject to change)</strong></p><p>Expected sift date – w/c 2nd February 2026.<br>Expected interview date/s – w/c 16th February 2026.<br>Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.</p><p><strong>Reasonable Adjustment</strong></p><p>If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. </p><p>If you need a change to be made so that you can make your application, you should: </p><ul><li>Contact Government Recruitment Service via <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a> as soon as possible before the closing date to discuss your needs. </li><li>Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.</li></ul><p><strong>Further Information</strong></p><p>A reserve list may be held for a period of 12 months from which further appointments can be made.</p><p>Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information<a href="https://www.childcarechoices.gov.uk/" target="_blank"> visit the Childcare Choices website</a>)</p><p>In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.</p><p>However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing <a href="mailto:Pre-EmploymentChecks.grs@cabinetoffice.gov.uk" target="_blank">Pre-EmploymentChecks.grs@cabinetoffice.gov.uk</a> stating the job reference number in the subject heading.</p><p>For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email <a href="mailto:Info@disclosurescotland.co.uk" target="_blank">Info@disclosurescotland.co.uk</a></p><p><strong>Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. </strong></p><p><strong>For further information on National Security Vetting please <a href="https://www.gov.uk/government/publications/demystifying-vetting" target="_blank">visit the Demystifying Vetting website</a>. </strong></p><p>Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. </p><p>A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.</p><p>If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.</p><p><strong>PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.</strong></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : IBCA Recruitment Team</li><li>Email : <a href="mailto:ibca.recruitment@ibca.org.uk" target="_blank">ibca.recruitment@ibca.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at <a href="mailto:IBCA.grs@cabinetoffice.gov.uk" target="_blank">IBCA.grs@cabinetoffice.gov.uk</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzYzOTYmdmVyaWZ5PTlhNzdhNDE2MDIxOGY0ZTA1MTA0YzFlZTE0Yjg1ODkwJnJlcXNpZz0xNzY3MDY4MjMwLWVjYzE4YTM4MGQ2Yzg0ODkxY2Q2ZGI3NzJmN2M3NDZkZmI4YzFlOGM=" target="_blank">Employee Offer Opens in new window</a> (pdf, 1851kB)

Senior Test Engineer (SEO)

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