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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6260/Trainee_User_Support_Officer__Apprentice__JD_PS_June2025.pdf" target="_blank">Trainee_User_Support_Officer__Apprentice__JD_PS_June2025</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/6261/Candidate_Pack_-_Communities_Directorate_-_June_2025.pdf" target="_blank">Candidate_Pack_-_Communities_Directorate_-_June_2025</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.



We are currently seeking an IT support enthusiast to join the council's key service as a Trainee User Support Officer.&nbsp; This is an exciting opportunity to gain experience while working towards your level 3 qualification in Information Communications Technician.
<h3>About you...</h3>
As a Trainee User Support Officer, you will be part of a service desk dealing with varied requests and issues requiring technical support to resolve them.&nbsp;
You will focus on resolution and customer service. Attention to detail, common sense, and a readiness to tackle new technical issues daily are essential.&nbsp;
The User Support team is part of ICT Services and provides first line technical support and, as a Trainee User Support Officer, you will be the first point of contact. You will be a team player working to undertake analysis, diagnosis and resolution of incidents and service requests logged with the Service Desk.&nbsp;
This role requires strong customer focus, excellent interpersonal skills along with a keen interest in improving the ICT support function.
The Trainee User Support Officer will have a keen interest in developing technical skillset plus experience of using and troubleshooting Windows 11 and Office365 is key for this role.
Customer service is essential, and we look for applicants with a strong focus to achieving excellent customer satisfaction.&nbsp;
<h3>About the team...</h3>
Bracknell Forest Council is a forward-looking authority using technology in all aspects of service delivery. Our customers always depend on a robust and reliable service and as a result the Service Desk team need to provide a quality support function.
In the User Support team, everything we do is about providing a reliable ICT service to our customer.
We provide 1st line technical support as first point of contact for over 4000+ staff, suppliers, Councillors and schools.
<h3>Key responsibilities...</h3>
<ul>
<li>To record, track and prioritise incidents and service requests at first point of contact.</li>
<li>To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction.</li>
<li>To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other team’s solutions to fix calls at first point of contact.</li>
<li>To manage multiple communication channels on a day-to-day basis.</li>
<li>You will be supported to achieve your apprenticeship qualification.</li>
<li>You will be encouraged to learn how to troubleshoot and administer bespoke systems at Bracknell Council.</li>
</ul>
Apprenticeship - Information Communications Technician Level 3
Alongside your job role you will undertake the Information Communications Technician level 3 apprenticeship. Your learning will be a combination of online classroom-based sessions, one to one support with a workplace coach and on the job learning and will last for 15 months.&nbsp; At the end of the programme, you will complete an end point assessment and when this is successfully completed you will gain your Information Communications Technician level 3 qualification.
Working in partnership with the council and the training provider you will learn and demonstrate the skills and behaviours required to successfully meet the apprenticeship standard.&nbsp;
You will collect a folder of evidence to demonstrate your knowledge and skills over the period of your apprenticeship.
Whilst studying for your apprenticeship you will be supported by a workplace coach and at the end of your apprenticeship, we will work with you to see if we can identify and secure a permanent position for you in Bracknell Forest Council.&nbsp;
<h3>Our benefits...</h3>
<ul>
<li>25 days* annual leave increasing to 28 days after 3 years’ continuous service.</li>
<li>The opportunity to buy up to 10 additional days* annual leave per year and sell 5 days.</li>
<li>Hybrid working opportunities to support your wellbeing and work-life balance.&nbsp;</li>
<li>Electric vehicle salary sacrifice for an electric car at a fixed monthly cost (subject to eligibility).</li>
<li>An inclusive and social working environment with a variety of staff networks.&nbsp;</li>
<li>Local government pension scheme.</li>
<li>Life insurance cover (linked to the pension scheme)</li>
<li>Enhanced maternity, paternity, adoption and fostering leave.&nbsp;</li>
<li>Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits such as annual leave entitlements, occupational maternity/paternity leave, and more. (Terms and Conditions apply – please refer to candidate pack for more information.)</li>
<li>Career development through internal and external training opportunities.&nbsp;</li>
<li>A great office location next to travel links and Bracknell Forest’s thriving town centre.&nbsp;</li>
<li>Employee Assistance Programme (EAP) to support your health and wellbeing.&nbsp;</li>
<li>Sports and Social Club.</li>
<li>Staff dental and health plans.&nbsp;</li>
<li>Discounted leisure centre and gym membership.&nbsp;</li>
<li>Supermarket discount.&nbsp;</li>
</ul>
*pro rata for part-time
<h3>Our values...</h3>
At Bracknell Forest Council our values define who we are and what is important to us.&nbsp;Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities.&nbsp;We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.&nbsp;
<h3>Reasonable adjustment...</h3>
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting <a href="mailto:recruitment@bracknell-forest.gov.uk" target="_blank">recruitment@bracknell-forest.gov.uk</a>.&nbsp;We will work with you to support you throughout the process.&nbsp;&nbsp;
<h3>Interview date</h3>
Interviews will be held on 5th August &nbsp;
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration
<h3>Want to ask us a question?</h3>
For an informal discussion or to ask any questions about this role, please contact:
Beth Rayburn, User Support Manager
Tel.:01344 351930
or
Elise Battison, Assistant Director: Digital, Customer Focus &amp; ICT
Tel.: 01344 351276
At Bracknell Forest we champion equality, diversity and inclusion. At Bracknell Forest Council, we are always learning, ambitious and inclusive. Please see our candidate pack for more details.
Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment.
To qualify for apprenticeship funding, you must have been a UK resident for 3 years or more (not wholly for the purposes of education).
We can only accept applications from candidates who have been resident in the UK for the last 3 years due to funding regulations.

Bracknell Forest Council

Trainee User Support Officer - Apprentice

<ul></ul>





About the role:
Horsham District Council is looking for a Developer Analyst to join its Customer and Digital Services team, supporting the technology requirements across the Council providing a technical, professional and customer focused service. The role will suit someone who has a background in application development and support, and analytical skills.
As a Developer Analyst you will work with colleagues to deliver digital solutions on our chosen platforms. This will include the design and build of business processes and online forms to deliver a consistent and excellent user experience, the support and maintenance of existing in-house and third-party systems and the implementation of integrations between applications, along with general database administration. You will also advise colleagues on how processes can be optimised using digital technology and assist in the migration of systems to new solutions, working closely with external suppliers.
About you:
To succeed as Developer Analyst, you will have the skills to deliver a range of dynamic solutions, and the drive to investigate and resolve technical challenges. You will have held a similar Developer Analyst or Application Support role, dealing with a broad range of business applications, online forms development and integrating systems using APIs and SFTP.&nbsp;&nbsp;You will have experience of database administration (ideally SQL Server) and an understanding of cloud-based infrastructure and applications, including Software as a Service. Keeping pace with changes in technology is a key element of the role.
For an informal discussion about this role please call Graham Shail, Technology Platforms Manager on 01403 215119.
About us:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.
We encourage and support our employees to have a healthy work life balance by offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.
We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the&nbsp;<a href="https://www.hants.gov.uk/hampshire-services/pensions/local-government/about-the-scheme/scheme-benefits" target="_blank">Local Government Pension Scheme (LGPS)</a>, where the Council contributes circa 20% of pensionable salary.
To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership &amp; Management (ILM), Master of Business Administration (MBA).
Visit our&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers" target="_blank">Jobs and careers page</a>&nbsp;to find out more about&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/working-for-horsham-district-council" target="_blank">Working for Horsham District Council</a>&nbsp;and&nbsp;<a href="https://www.horsham.gov.uk/jobs-and-careers/our-employment-commitments" target="_blank">Our employment commitments</a>.
To apply:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to&nbsp;<a href="mailto:HR@horsham.gov.uk" target="_blank">HR@horsham.gov.uk</a>&nbsp;explaining clearly how you meet the criteria and what you feel you can bring to the role.

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