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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8420/Privacy_Notice.pdf" target="_blank">Privacy_Notice</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8421/09082023_Recruitment_Information_Pack_FINAL.pdf" target="_blank">09082023_Recruitment_Information_Pack_FINAL</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/8423/Service_Desk_Analyst_July_2025_Job_Description.docx" target="_blank">Service_Desk_Analyst_July_2025_Job_Description</a></li>
</ul>

Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.
If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.
Email: <a href="mailto:humanresources@runnymede.gov.uk" target="_blank">humanresources@runnymede.gov.uk</a>. or Telephone: 01932 425517.



Join Our Digital Services Team
Service Desk Analyst
37 hours per week
Salary range: £29,696 – £32,957 per annum (depending on experience)
Hybrid Role
About the Role
Runnymede Borough Council is looking for an experienced Service Desk Analyst to join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestone’s regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council.
In this highly visible and customer-facing role, you’ll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. You’ll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment.
What You’ll Do
<ul>
<li>Deliver excellent customer service by clearly communicating technical solutions to non-technical users</li>
<li>Support the rollout of new systems and technologies across the Council</li>
<li>Maintain accurate documentation and contribute to service improvement initiatives</li>
<li>Collaborate closely with senior support colleagues</li>
</ul>
About you
<ul>
<li>At least 5 years of experience in a technical IT support role</li>
<li>Strong knowledge of Windows 11, networking, and server environments
</li>
<li>Proficiency in PowerShell, Python, or another scripting language (desirable)</li>
<li>A calm and professional approach under pressure, with a proven record of delivering quality results</li>
<li>Excellent communication skills with the ability to simplify technical information for a wide audience</li>
<li>A strong customer service ethos and the confidence to liaise with stakeholders at all levels</li>
</ul>
Experience in the public sector or a passion for innovative technology in local government would be an advantage.
Why Join Runnymede?
Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation.
Benefits 
<ul>
<li>Hybrid working 3 days in the office, 2 days working from home</li>
<li>Flexible working 7am-7pm (Core hours are 10-11.30am &amp; 2.30pm-4pm) and Flexi-leave</li>
<li>28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas</li>
<li>Excellent Pension Scheme, including access to an Additional Voluntary Contributions</li>
<li>Free Parking</li>
<li>Training and development opportunities</li>
<li>Payment of one professional membership per annum</li>
<li>Cycle to work + further related discounts</li>
<li>Season ticket loan</li>
<li>UK Healthcare plan after 1 years’ service</li>
<li>Dental insurance plan after 3 years’ service</li>
</ul>
How to Apply
To apply please use the apply link below.&nbsp;For more information about the role please see the Extra Information section&nbsp;
We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at&nbsp;<a href="http://www.surreyjobs.info/vacancies/528064/external_links?index=0" target="_blank">humanresources@runnymede.gov.uk</a>&nbsp;or on 01932 425527 who will be able to assist you.
Key Dates
<ul>
<li>
Closing date: 18/07/2025</li>
<li>
Interview date: to be confirmed</li>
</ul>
If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.
Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.

Runnymede Borough Council

Service Desk Analyst

<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7626/HR_Recruitment_Pack_2024.pdf" target="_blank">HR_Recruitment_Pack_2024</a></li>
<li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0075/7629/BI20_Service_Desk_Analyst_JD_Jan_201.pdf" target="_blank">BI20_Service_Desk_Analyst_JD_Jan_201</a></li>
</ul>

To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;
If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.



Are you looking for an exciting new challenge?
Do you have experience in providing IT support?
Are you looking to join an ambitious, dynamic, and innovative local authority that encourages team working and your personal development?
Come and join our IT Support team.
Based at our main Council office in Godalming, Surrey, you will be providing technical support to all of Waverley’s IT users, including our remote workers and Councillors.
Our IT Service Desk is the central point of contact when it comes to the functioning of the council. With each day will come a variety of new challenges for you to work on, whilst also being able to liaise and communicate with all departments and members of staff. This role is essential to the functioning of the organisation.
To be successful, you will need previous experience working on an ICT Service Desk, supporting Microsoft Office suites and Operating Systems.&nbsp; You will also demonstrate excellent customer service and written / verbal communication skills.
This post is a full-time role. However, all applications will be considered.&nbsp; For an informal discussion about the post, please contact Linda Frame, IT Manager on 01483 523157.
Closing date for applications: 28th July 2025 at 9.00am
Interview date: 31st July 2025
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.

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