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<ul><li><a href="https://feeds.jgp.co.uk/public_data/VacancyDocuments/0077/1996/F828_IT_Support_Analyst.pdf" target="_blank">F828_IT_Support_Analyst</a></li>
</ul>

Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.



1x Full time - 37 hours
1x&nbsp; Part time - 18.5 hours
Charnwood Borough Council is seeking two IT Support Analysts&nbsp;to join its Information Services team. This role is central to providing technical IT support across the organisation, ensuring smooth operation of hardware, software, and systems. You will act as the first point of contact for IT issues, diagnosing and resolving incidents, managing service requests, and delivering excellent customer service to users at all levels.
The successful candidate will have experience in IT support, strong troubleshooting skills, and a solid understanding of Microsoft operating systems, Office packages, and Active Directory. Knowledge of networking, telephony systems, and hardware is essential, along with the ability to explain technical issues clearly to non-technical users. ITIL Foundation or MCP certification is desirable, but equivalent experience will be considered. Strong organisational skills and the ability to prioritise tasks under pressure are key.
You’ll join a supportive team committed to continuous improvement and professional development. If you are proactive, customer-focused, and passionate about technology, we’d love to hear from you.
The benefits of working with us:
<ul>
<li>Agile working for many roles</li>
<li>Generous annual leave of between 35.5 and 40.5 days of leave (depending on length of service), inclusive of bank holidays</li>
<li>Most services are closed over Christmas</li>
<li>Opportunities for professional development linked to many roles</li>
<li>Access to the Local Government Pension Scheme</li>
<li>Free parking</li>
</ul>
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council 
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK.&nbsp; It is a diverse community thanks to its student population and cultures from around the world.
Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.
Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries. Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.
There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
Please specify if part time or full time hours preferred on your application form.&nbsp;
No Agencies please.

Charnwood Borough Council

IT Support Analyst F828

About the roleWe are seeking a proactive and experienced Senior Applications Support Officer to join our IT Applications team, supporting critical systems within Adult Social Care. This is an exciting opportunity to play a key role in both the day-to-day support of existing applications and the implementation of a new Adult Social Care system that will transform service delivery and improve outcomes for vulnerable adults. What will you be doing?Key ResponsibilitiesProvide expert support for Adult Social Care applications, ensuring high availability, performance, and user satisfaction.Assist as a technical lead in the implementation of a new Adult Social Care system, working closely with suppliers, stakeholders, and project teams.Collaborate with service users to understand requirements, troubleshoot issues, and deliver effective solutions.Support data migration, system configuration, testing, and go-live activities.Develop and maintain documentation, training materials, and knowledge bases.Monitor system performance and proactively identify areas for improvement.Ensure compliance with data protection, security, and accessibility standards.About youyou’ll bring strong experience in application support, ideally within Adult Social Care or similar public sector environments, and be confident working across both operational and project contexts.<h4>Essential Skills &amp; Experience</h4><ul><li>Proven experience supporting complex business applications.</li><li>Knowledge of Adult Social Care processes and systems </li><li>Strong problem-solving and analytical skills.</li><li>Experience with system implementation, configuration, and testing.</li><li>Excellent communication and stakeholder engagement skills.</li><li>Ability to work independently and as part of a multidisciplinary team.</li></ul><h4>Desirable</h4><ul><li>Experience with data migration and integration tools.</li><li>Familiarity with ITIL practices and service management tools.</li><li>Understanding of legislative and regulatory frameworks in Adult Social Care.</li></ul>Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

Senior Applications Support Officer 

About the roleNorth Northants Council’s Technology, Digital and Data service is looking for customer-focused and enthusiastic individuals to join our dedicated and ambitious IT Service Delivery team. With ambitious aspirations and a desire to be an inspirational local government IT service, we are looking for talented individuals to join us on this journey. If your passionate about IT, and you’re looking for a new challenge, an opportunity has arisen to join our team, as a Service Desk Team leader. Supporting a range of Colleagues across the County from several Front-line services supporting the local peoples of North Northants. As the Council develops its IT Platforms in a journey of change and improvement, you will be instrumental in leading and providing support and development of key IT technologies as well as assisting staff with those changes.What will you be doing?As a Team Leader of the IT Service Desk, you'll work to provide leadership and guidance to the 2nd and 1st Line Support members. Working under the IT Operational Support Manager you'll be a key member providing day to day management and ensure the Service Desk is running smoothly.Alongside the day to day management you'll be instrumental in developing the ITSM platform, ensuring KPI's and SLA's are kept and growing the Service Desk ethos with a 'Here to Help' attitude. About youYou'll be a confident, calm and professional leader. Championing the team as a whole and individuals to grow and provide a high level of support. With a meticulous eye for detail and strong organisational skills, you'll navigate the challenges of Service Desk, ensuring the best experience for colleagues across the Council.A good knowledge of IT and experience of working in an IT environment is essential to be successful in this role, and while you will pick up the ways of working, some experience of working in a government organisation or a company supporting a similar sized user base would be an advantage. We are very interested in people who are passionate about IT and customer service, who want to make a difference and who love to learn new skills and challenge themselves. If that sounds like you, don’t hesitate to put in an application. We have a user base presence throughout North Northamptonshire with our main sites being in Corby, Kettering, Thrapston and Wellingborough, so having the ability to travel between sites and your own transport is essential. Please refer to the attached job description and person specification and let us know how you would fit into the role in your application.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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3 IT Support Jobs in Market Harborough LE16, UK