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About the roleVacancy open to internal applicants of North Northants Council OnlyNorth Northants Council’s Technology, Digital and Data service is looking for customer-focused and enthusiastic individuals to join our dedicated and ambitious IT Service Delivery team. With ambitious aspirations and a desire to be an inspirational local government IT service, we are looking for talented and aspiring individuals to join us on this journey. If your passionate about IT, and you’re looking for a new challenge, an opportunity has arisen to join our team, as we are looking for current or aspiring 2nd Service Desk Analysts. Supporting a range of Colleagues across the County from several Front-line services supporting the local peoples of North Northants. As the Council develops its IT Platforms in a journey of change and improvement, you will be instrumental in providing support and development of key IT technologies and assisting staff with those changes.What will you be doing?As a member of the IT Service Delivery team, you will be providing 2nd Line IT Support to our userbase, alongside 1st Line colleagues, with a strong emphasis toward delivering change to North Northants Council's on-going IT Platform developments.The day to day will consist of providing support to those Platforms, being instrumental in both developing and rolling out new IT platforms, from systems to hardware, alongside supporting the userbase both in receiving those platforms, but also encouraging and aiding them in learning the day-to-day operations, taking forth lessons learned to provide an ongoing improvement to that support.Alongside this you will provide support to the business-as-usual operations, supporting the users in their day to day workings as they provide services to the local peoples of North Northants. About youAn organised, dynamic and enthusiastic individual will perform well. Willing to get involved in all duties, with particular focus on upcoming IT Platform changes and improvements, able to provide technical expertise and handle user support and direction.A good knowledge of IT and experience of working in an IT environment is essential to be successful in this role, and while you will pick up the ways of working, some experience of working in a government organisation or a company supporting a similar sized user base would be an advantage. We are very interested in people who are passionate about IT and customer service, who want to make a difference and who love to learn new skills and challenge themselves. If that sounds like you, don’t hesitate to put in an application. We have a user base presence throughout North Northamptonshire with our main sites being in Corby, Kettering, Thrapston and Wellingborough, so having the ability to travel between sites and your own transport is essential. Please refer to the attached job description and person specification and let us know how you would fit into the role in your application.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur Values and BehavioursOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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North Northamptonshire Council

2nd Line Service Desk Analyst

<h4> Location </h4> Force Headquarters <h4> Business Area </h4> Digital Data and Technology <h4> Department </h4> T - Information Technology <h4> Rank </h4> N/A <h4> Grade </h4> 5 <h4>Salary</h4>£34,329 - £38,754<h4> Hours per Week </h4> 37 <h4> Additional Working Conditions </h4> Suitable for Job Share, Flexi-time, Part Time <h4> Type of Contract </h4> Permanent <h4> Vetting Level Required </h4> MV, SC <h4> Description </h4>Delivering expert IT hardware support with precision and purposeSalary: £34,329 - £38,754As our IT Hardware Analyst, you’ll be the expert in ensuring the availability of hardware components, delivering a first-class service, minimising disruptions and exposing root causes of incidents.You’ll handle complex incidents and escalate, resolving and identifying.You’ll be <ul><li>Supporting changes to service, configuration and organisational change.</li><li>Carrying out the daily management of force hardware</li><li>Facilitating office moves, changes, events and operational incidents.</li></ul>You must have<ul><li>Experience of investigating and managing hardware and associated software incidents.</li><li>Experience of conducting hardware life cycle and configuration management.</li><li>Have continual service improvement skills, exploring opportunities for automation of processes.</li></ul>What’s in it for you? At Leicestershire Police, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of <a href="https://careers.leics.police.uk/what-we-can-offer-you" target="_blank">reward and benefits</a> available to all our employees.What’s next Please click APPLY to attach your up-to-date CV and tailored Supporting Statement, telling us how you meet the essential and desirable criteria by showcasing your skills and experience.To support you with your application we’ve provided some <a href="https://sway.office.com/f7vdBgaEUUPYS6db?ref=Link&amp;loc=mysways" target="_blank">application guidance</a> and the <a href="https://careers.leics.police.uk/find-your-place-in-the-force/supporting-force/police-staff-recruitment-process" target="_blank">recruitment process</a>.<ul><li>Vacancy closes on 12 November 2025 at 23:55.</li></ul>If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Talent Acquisition Team: <a href="mailto:talent@derbyshire.police.uk" target="_blank">talent@derbyshire.police.uk</a>.Who we areAt Leicestershire Police it’s not just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Leicestershire.To understand how you can make a difference visit our <a href="https://careers.leics.police.uk/" target="_blank">careers website</a>.We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.#LI-Hybrid<h4> Document Attachment </h4><a href="https://shrsc.tal.net/vx/lang-en-GB/mobile-0/channel-1/appcentre-3/brand-5/candidate/download_file_opp/9197/56782/1/0/8218c55d814688cf565bc4cbed31b57a25e9d25a" target="_blank"> IT Hardware Analyst.pdf – 209KB </a> 





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Leicestershire Police

IT Hardware Analyst

About the roleTo lead on innovation and digital, technology-oriented strategy within Adult Social Care and integration across system partners.The role involves working with council service areas, local communities, system partners, businesses, and other third-party organizations to build relationships and partnerships that foster innovation. The Innovation &amp; Digital Transformation Manager will spearhead shared initiatives, horizon scan for new technologies, and understand how they might be applied to solve problems and improve efficiencies and experience for council staff and residents.The role includes building and trialling new concepts, learning from both successes and failures, and applying those learnings to advance technology. Additionally, the Innovation and Digital Transformation Manager will drive technology initiatives within adult social care to improve outcomes for people and efficiencies.What will you be doing?<ol><li>Champion innovation as a practice, integrating it into the wider DNA of North Northamptonshire Council.</li><li>Line management responsibilities &amp; oversight of the Assistive Technology team</li><li>Engage with North Northamptonshire Council service areas to identify opportunities and understand priorities for innovation.</li><li>Adopt open and collaborative problem-solving practices, working with third-party organizations such as universities, businesses, and community groups.</li><li>Build outreach into the wider technical community, creating partnerships, consensus, shared knowledge bases, and relationships necessary for innovation to succeed.</li><li>Foster an open, positive culture within the technology department, collaborating with IT and digital colleagues to explore new ideas and ways of working. Ensuring Adult Social Care needs are reflected in solutions.</li><li>Collaborate with the Strategy &amp; Architecture team to share knowledge of technology developments and help transition successful proof of concepts into fully realized business systems.</li><li>Proactively horizon scan for new developments in technology, business models, and ways of working that could be applied to the council's challenges.</li><li>Become a key player in the council's goal of being a leading Digital Authority by exemplifying how local government can run an innovation practice.</li><li>Ensure governance is applied to innovation initiatives, guided by corporate priorities.</li><li>Provide training and support on new digital tools and initiative</li><li>Work closely with the IT and governance teams to ensure alignment and compliance with council policies and standards.</li><li>Drive technology initiatives within Adult Social Care to improve outcomes for people and efficiencies.</li><li>Demonstrate awareness and understanding of equal opportunities and other people's behavioural, physical, social, and welfare needs.</li><li>Maximize personal productivity, minimize duplication and errors, and manage information efficiently and securely using Office 365 and internal IT systems.</li><li>Actively challenge and seek to eliminate any discriminatory practices or behaviours.</li><li>Ensure reasonable care is taken at all times for the health, safety, and welfare of yourself and others.</li></ol>About youExperience in conceptualizing and creating new services or business models, introducing new technologies, or embedding emerging practices, methods, and approaches.Awareness and understanding of equal opportunities and other people's behavioural, physical, social, and welfare needs.Our BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people. You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:<ul><li>a competitive salary</li><li>a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.</li><li>lots of opportunities to develop your skills, knowledge and potential in a large unitary council</li><li>generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days</li><li>hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.</li></ul>We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About usOur values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:Customer-focused Respectful Efficient Supportive TrustworthyOur Key CommitmentsOur key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)





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3 IT Support Jobs in Market Harborough LE16, UK