{"mutations":[],"queries":[{"state":{"data":{"applicationInsightsConnectionString":"InstrumentationKey=986dca8f-ea1f-417a-a41d-912bfa27aec1;IngestionEndpoint=https://westeurope-5.in.applicationinsights.azure.com/;LiveEndpoint=https://westeurope.livediagnostics.monitor.azure.com/;ApplicationId=b91c4025-ea5a-4c27-a932-6754799efa0c","gtmId":"GTM-NDS7R2","features":{"AppliedJobsView":true,"CandidateRedesign":true,"CvParsing":true,"FullCandidateProfile":true,"HeaderJobsButton":true,"ImageOptimization":true,"JobSearchPreferences":true,"LogosFromSameDomain":true,"MakeWaves":false,"MatchedJobs":true,"NewJobTypes":true,"NewNavbar":true,"NewPlacesAutocomplete":true,"PdfJobDocuments":true,"ReciteMe":true,"UploadCV":false}},"dataUpdateCount":1,"dataUpdatedAt":1747463522836,"error":null,"errorUpdateCount":0,"errorUpdatedAt":0,"fetchFailureCount":0,"fetchFailureReason":null,"fetchMeta":null,"isInvalidated":false,"status":"success","fetchStatus":"idle"},"queryKey":["configuration"],"queryHash":"[\"configuration\"]"},{"state":{"data":{"standard":{"jobs":[{"id":"ef00dc4b-4b26-47cf-85a7-a720f49ebd54","title":"Graduate Finance Intern","employer":"Hexagon Housing","department":"","location":"Sydenham, SE26","locationType":2,"description":"Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.\nAs an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in.\nWe are seeking an intern to join our committed Finance Department. You will be supporting the Management Accounts Team providing support to budget holders, assisting the Transaction Team with the implementation of a new purchase to pay system. We are particularly looking for someone at the start of their career, interested in learning more about finance business partnering and social housing,\nIn addition to a 2.2 or higher degree, preferably in a scientific or financial subject, our ideal intern will have:\n<ul>\n<li>Excellent numeracy and IT skills (Word, Outlook, Excel)</li>\n<li>Ability to communicate effectively with a wide range of people (verbally and in writing)</li>\n<li>Willingness to work as part of a team and respond positively to requests for help.</li>\n<li>An appreciation of difference and treats all people with dignity and respect</li>\n</ul>\nThis internship presents a brilliant opportunity to further develop your finance skills and knowledge with a dynamic company that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you.\nWe will offer you training and supervision to help you achieve your full potential, and an excellent package including flexible hybrid working, and 26 days annual leave (pro rata).\nFor further details and to apply, please click on the apply link above.No agencies\nClosing Date: Sunday 1st June 2025\nFace to face interviews will be held on Thursday 12th June 2025\nWe are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.\n ","shortDescription":"","salaryDescription":"£25,207 p.a. London Living Wage","publishDate":"2025-05-12T16:15:00.000Z","expirationDate":"2025-06-01T22:59:00.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/2bf1d870-3a24-4324-aeac-cd92ea03c10e.jpg","score":1,"featured":false,"enhanced":false},{"id":"77f68124-ddf5-4c43-84ee-e3b1c5e2359d","title":"Service Desk Manager","employer":"London Borough of Havering","department":"","location":"Havering","locationType":3,"description":"Service Desk Manager – Grade 9 - £52,584 - £56,646 per annum About the Job The main duties and responsibilities of this role are: <ul> <li>Providing an effective interface at the highest level between users and service providers, ensuring that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.</li> <li>Leading the planning and allocation of resources within the Service Desk team.</li> <li>Monitoring and accounting for expenditure, making early identification of where costs may exceed the planned budget, and providing timely reports to ensure all financial targets can be met.</li> <li>Leading the delivery, implementation, and support of the Council’s values and practices to meet objectives for security, financial prudence, transparency, inclusion, and sustainability.</li> <li>Actively contributing to Council-wide and directorate initiatives to achieve and implement the Council’s priorities and corporate objectives, meeting the user needs of Havering residents and businesses.</li> <li>Acting as the lead officer on a rota basis with other senior managers, ensuring the effective coordination and delivery of support to users, including out-of-hours support where applicable.</li> <li>Managing the day-to-day operations of the first line support function, including work allocation to meet agreed service standards.</li> <li>Allocating responsibilities and assigning work packages to team members, ensuring alignment with their skills and abilities.</li> <li>Regularly monitoring the incidence, status, and speed of resolution of incidents, analysing metrics, and reporting on the performance of the incident management process.</li> <li>Ensuring that all user requests for assistance are handled promptly and effectively to meet agreed service levels.</li> <li>Providing appropriate advice and guidance to users to make effective use of IT and Digital facilities and services.</li> <li>Drafting, agreeing, and maintaining policy, standards, and procedures for the service desk functions.</li> <li>Working with stakeholders to develop and enhance relationships, assess feedback, and address issues.</li> <li>Ensuring the security of information and information systems by enforcing adherence to IT policies.</li> <li>Identifying risks, assisting in risk assessment, managing agreed actions, and monitoring the status of risks on an ongoing basis.</li> <li>Leading, motivating, and inspiring team members, facilitating dialogue regarding expectations, progress, performance, and development needs.</li> </ul> About You Experience: The ideal candidate will possess: <ul> <li>A degree or equivalent work-related attainment or experience.</li> <li>SDI’s Service Desk Certification (SDC) or equivalent.</li> <li>Expertise in their specialism(s) and an understanding of impact on the broader business and wider customer/organisation.</li> <li>Experience in leading a busy IT Service or Help Desk .</li> <li>Strong leadership skills and the ability to manage and mitigate organisational risk.</li> </ul> Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences. For an informal discussion about the post, please contact Mark.Duff@havering.gov.uk The closing date for the receipt of applications is 19/05/2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.\n\n <img src=\"https://ars2.equest.com/?response_id=087c485cd60096f790a2f67099bf50e2&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"54615","publishDate":"2025-05-12T15:40:05.000Z","expirationDate":"2025-05-20T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/3f6768aa-df4a-417e-841f-446689646e4b.jpg","score":1,"featured":false,"enhanced":false},{"id":"0a6fca94-5bfc-4434-9f84-248dbae6eae7","title":"Product Manager - Customer Experience","employer":"London Borough of Havering","department":"","location":"Essex","locationType":3,"description":"Grade 10- £57,663- £61980pa About the Job The main duties and responsibilities of this role are: <ul>\n<li>Developing and maintaining a comprehensive product strategy and roadmap.</li> <li>Leading the planning, development, and launch of new products and features.</li> <li>Collaborating closely with IT, business stakeholders, and users to gather and prioritize product requirements, ensuring their needs are understood and addressed.</li> <li>Managing the product backlog and working with agile development teams to deliver high-quality solutions.</li> <li>Defining and tracking key product performance indicators and using data to drive decision-making.</li> <li>Acting as the primary point of contact for product-related inquiries and communications.</li> <li>Ensuring product compliance with Havering UX and EA standards.</li> <li>Ensuring product compliance with industry standards, regulations, and best practices.</li> <li>Determining the readiness levels of business users regarding upcoming changes; uncovering readiness gaps and creating and implementing action plans to close the gaps prior to go-live.</li> <li>Assisting the user community in provision of transition support and change planning and ensuring appropriate communications between users and change project teams.</li> <li>Assessing risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.</li> <li>Identifying risks, coordinating risk assessment, managing agreed actions, and monitoring the status of risks on an ongoing basis.</li> <li>Leading, motivating, and inspiring team members and facilitating dialogue with them regarding expectations, progress, performance, and development needs.</li> </ul> About You Experience: The ideal candidate will possess: <ul>\n<li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certification based on skills requirements.</li> <li>Proven experience in product management.</li> <li>Experience leading cross-functional teams and managing product lifecycles.</li> <li>Contributing to the development and implementation of policy and strategy.</li> <li>Performing highly complex work activities covering technical, financial, and quality aspects.</li> <li>Deep expertise in their specialism(s) and an understanding of its impact on the broader business and wider customer/organisation.</li> <li>Understanding and communicating industry developments, and the role and impact of technology.</li> <li>Developing business knowledge of the activities and practices of own organisation and those of suppliers, partners, competitors, and clients.</li> <li>Strong leadership skills and the ability to manage and mitigate organisational risk.</li> <li>Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences.</li> </ul> This role will be carried out via hybrid working, consisting of a combination of remote working and office based working. Face to face engagement and communication sessions will be necessary. Please view Job Profile here For an informal discussion about the post, please contact Mark.Duff@havering.gov.uk The closing date for the receipt of applications is 22nd May 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed . Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.\n\n <img src=\"https://ars2.equest.com/?response_id=4f9d21ff0b14c5febbb56c00d3bb2fe9&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"59821.5","publishDate":"2025-05-10T15:40:05.000Z","expirationDate":"2025-05-23T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/529525db-0abe-4afe-a1a0-49afe4451eef.jpg","score":1,"featured":false,"enhanced":false},{"id":"86d2aa48-108b-4ebc-9005-dfc247d0865f","title":"Information Governance Specialist","employer":"London Borough of Havering","department":"","location":"Essex","locationType":3,"description":"Grade 9- £52,584- £56,646pa About the Job The main duties and responsibilities of this role are: <ul>\n<li>Developing organisational policies, standards, and guidelines for information and records management, ensuring that the information required to support the organisation is defined </li> <li>Devising information and records management processes and planning and leading activities to communicate and implement information management strategies and policies.</li> <li>Leading the council's efforts to protect its information systems and data from cyber threats, selecting, adopting, and adapting information security control frameworks, and designing, justifying, and implementing security management strategies.</li> <li>Developing, implementing, and monitoring organisational policies and processes to maintain assurance in relation to the availability, integrity, authenticity, confidentiality, and non-repudiation of the organisation's records.</li> <li>Ensuring all staff are trained in information governance and security best practices and understand their roles in maintaining security and privacy.</li> <li>Monitoring the council's networks for security breaches, investigating violations when they occur, and planning and conducting regular system tests and continuous monitoring of network security.</li> <li>Preparing and presenting reports on the status of the information governance and security posture to senior leadership.</li> <li>Supporting members of the Senior Management team to identify information risks, coordinate information risk assessments, manage agreed actions, and monitor the status of information risks on an ongoing basis.</li> <li>Coordinating with external agencies and organisations on cybersecurity issues and reviewing major new business proposals to provide specialist advice on information management.</li> </ul> About You Experience: The ideal candidate will possess: <ul>\n<li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certification based on skills requirements.</li> <li>Proven experience in contributing to the development and implementation of policy and strategy.</li> <li>Expertise in information assurance, information management, risk management, and stakeholder relationship management.</li> <li>Strong leadership skills and the ability to manage and mitigate organisational risk.</li> <li>Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences.</li> </ul> Please view Job Profile here For an informal discussion about the post, please contact Mark.Duff@havering.gov.uk The closing date for the receipt of applications is 22nd May 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed . Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770 Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.\n\n <img src=\"https://ars2.equest.com/?response_id=58d6433aae530c51277afa39e28feedf&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"54615","publishDate":"2025-05-10T15:40:05.000Z","expirationDate":"2025-05-23T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/5dc57b81-8a88-41fc-ae17-5e1117a4147d.jpg","score":1,"featured":false,"enhanced":false},{"id":"919747a1-7e6b-4e0c-83e8-581495a859c8","title":"Head of User-Centred Design and Digital Experience","employer":"London Borough of Havering","department":"","location":"Havering","locationType":3,"description":"Head of User-Centred Design and Customer Experience – Grade 12 - £75,144 - £84,384 per annum About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. About the Job The main duties and responsibilities of this role are: <ul>\n<li>Providing strategic leadership in the design and delivery of user-centred digital services, ensuring they align with the council's strategic objectives and enhance the customer experience.</li> <li>Driving the adoption and integration of new technologies and digital solutions across the council, focusing on usability, reliability, and responsiveness to user needs.</li> <li>Fostering a culture of innovation and continuous improvement within the digital experience and design teams, encouraging the exploration of new ideas and technologies.</li> <li>Developing and communicating a multi-dimensional solution architecture to deliver agreed business outcomes, ensuring consistency with agreed requirements and balancing functional, service quality, and systems management requirements.</li> <li>Championing user-centred design principles and practices across all digital projects, ensuring a seamless and intuitive user experience.</li> <li>Facilitating the adoption of new technologies, ensuring they are effectively integrated into the council's service delivery model and add value to the user experience.</li> <li>Leading responsibilities for the council's data and databases, ensuring compliance, availability, and performance.</li> <li>Contributing to policy making at the highest level with respect to strategic planning, technology procurement, staff development, and defining and embedding appropriate methods and standards.</li> <li>Identifying strategic opportunities to reduce costs, manage strategic cost pressures, and develop options for future change to improve value for money and manage cost pressures.</li> <li>Undertaking comprehensive contract and supplier evaluations to confirm the achievement of business objectives and value for money of contracts.</li> <li>Ensuring the application of information security policy, standards, and guidelines appropriate to business, technology, and legal requirements, and managing risks in accordance with the best professional and industry practice </li> <li>Leading, motivating, and inspiring team members, facilitating dialogue regarding expectations, progress, performance, and development needs.</li> </ul> About You Experience: The ideal candidate will possess: <ul>\n<li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certification based on skills requirements.</li> <li>Proven experience in leading user-centred design and digital experience initiatives within a large organisation.</li> <li>A track record of successfully implementing technology solutions that improve customer experience and service delivery.</li> <li>Experience in managing cross-functional teams and collaborating with stakeholders at all levels.</li> <li>Strong leadership skills and the ability to manage and mitigate organisational risk.</li> <li>Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences.</li> </ul> This role will be carried out via hybrid working, consisting of a combination of remote working and office based working. Face to face engagement and communication sessions will be necessary. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.\n\n <img src=\"https://ars2.equest.com/?response_id=e351e0f45e015d9196785b11173a6d59&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"79764","publishDate":"2025-05-09T15:40:05.000Z","expirationDate":"2025-05-19T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/13995b48-85cb-498b-aefe-5e273810dd44.jpg","score":1,"featured":false,"enhanced":false},{"id":"17ff5969-4816-4f77-9119-16b01c11beb0","title":"Head of I.T Service Delivery","employer":"London Borough of Havering","department":"","location":"Havering","locationType":3,"description":"Head of IT Service Delivery – Grade 12 - £75,144-£84,384 per annum About the Job The main duties and responsibilities of this role are: <ul> <li>Creating a vision and strategy for future service delivery, using feedback and metrics based on current SLAs to improve overall service delivery continuously.</li> <li>Leading the delivery of a high-quality user experience across all areas of IT service, ensuring systems are fit for purpose and providing excellent standards of service.</li> <li>Managing the Service Desk, Infrastructure, Database, and End-User Compute functions within IT Services, ensuring success in achieving business goals, performance targets, and agreed service levels.</li> <li>Overseeing the budget and procurement of IT assets, including secure storage, distribution, and disposal of IT equipment.</li> <li>Engaging with senior stakeholders across the Council to ensure a shared understanding of changes to services and a user-centred approach to IT service delivery </li> <li>Setting and implementing strategies for monitoring and managing the performance of IT-related systems and services.</li> <li>Leading the design, negotiation, and management of service level agreements and contracts with internal and external suppliers.</li> <li>Identifying strategic opportunities to reduce costs and manage strategic cost pressures for the Service Delivery teams.</li> <li>Ensuring compliance with information security policies, standards, and guidelines.</li> <li>Leading, motivating, and inspiring team members, facilitating dialogue regarding expectations, progress, performance, and development needs.</li> </ul> About You Experience: The ideal candidate will possess: <ul> <li>A degree or equivalent work-related attainment or experience.</li> <li>Relevant certification(s) based on skills requirements.</li> <li>Experience in contributing to the development and implementation of policy and strategy.</li> <li>Proven expertise in their specialism(s) and an understanding of impact on the broader business and wider customer/organisation.</li> <li>Strong leadership skills and the ability to manage and mitigate organisational risk.</li> <li>Excellent communication skills, capable of articulating business objectives to both technical and non-technical audiences.</li> </ul> This role will be carried out via hybrid working, consisting of a combination of remote working and office based working. Face to face engagement and communication sessions will be necessary. For an informal discussion about the post, please contact Mark.Duff@havering.gov.uk The closing date for the receipt of applications is 19/05/2025, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770. Please view Job Profile here Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.\n\n <img src=\"https://ars2.equest.com/?response_id=c18da970a23cbda34be63ee1356e5671&view\" alt=\" \" width=\"1\" height=\"1\">","shortDescription":"","salaryDescription":"79764","publishDate":"2025-05-09T15:40:04.000Z","expirationDate":"2025-05-19T23:59:59.000Z","logoUri":"https://www.jobsgopublic.com/logos/logos/c59c6ad0-0f19-4fab-af7e-69adc1b37e2d.jpg","score":1,"featured":false,"enhanced":false},{"id":"4e41725f-23c8-4638-9848-c409c1b63ea6","title":"Deputy Head of Digital","employer":"London Borough Of Waltham Forest","department":"","location":"Walthamstow, Greater London, United Kingdom","locationType":3,"description":"Organisation: London Borough of Waltham Forest Salary: PO10, £66,651 - £70,152 Contract Type: Full-time, Temporary (12-month fixed term contract) Working hours per week: 36 Application Deadline: 18/05/2025 Proposed Interview Date(s): TBC Reference: 1717 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the <a href=\"https://www.london.gov.uk/good-work-standard\">Mayor of London’s Good Work Standard</a> employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: Our Digital Team is at the forefront of change and as Deputy Head of Digital, you will join the collaborative management team of the Digital & Technology department, directing us away from traditional processes to more modern ways of working while putting customers at the heart of everything we do. We are looking for an experienced and innovative Deputy Head of Digital to manage the delivery of Digital projects and digital service improvements via the management of the digital and web development team. You will set up the agile environment that the team needs to build and iterate a customer focused service, removing obstacles or ‘blockers’ to progress and helping the digital team become better at autonomously organising their own work. You’ll be adept at delivering multiple complex digital projects, breaking down barriers for your team, looking forward, planning at a higher level, and getting into the detail to make things happen when needed. You’ll provide leadership and set standards for your team of CRM digital developers, service designers and business analysts. You will be committed to ensuring that at all times required outcomes (business change, service improvements and council savings) are met to untimely improve the life chances of our residents. You will support and work closely with the Head of Digital to ensure the Digital team delivers quality, customer focused and innovative Digital solutions. <a href=\"https://fs-filestore-eu.s3.eu-west-1.amazonaws.com/Waltham_Forest/govRoleProfiles/Role_Profile_Deputy_Head_of_Digital_PO10.pdf\">>> Click here to download the Role Profile << </a> Key Responsibilities: <ul> <li>Lead and manage the Digital team CRM digital developers, Web team, service designers and business analysts</li> <li>Support the delivery of future and current programmes</li> <li>Leading the digital team in agile digital delivery principles as well as working across the council to inspire and communicate the overall digital vision and provide a positive impact in the digital space for the Council</li> <li>Lead and manage the council’s development and implementation of customer digital technologies including website, intranet, digital solutions and CRM</li> <li>Ensure the provision of high quality, easy access to Waltham Forest services which adhere to relevant accessibility, usability and branding standards</li> <li>Oversee all digital content through both re-active and pro-active channels, owning the sign off of any change, impacting customer systems</li> <li>Act as the design authority and owner for the implementation, development and management of the council’s digital products</li> </ul> Qualifications and Requirements: <ul> <li>Demonstrated experience in agile project delivery, having set up and run projects previously as Scrum Master with agile teams.</li> <li>Expert in agile delivery processes and frameworks including Scrum, Kanban and DevOps, with a strong digital delivery background.</li> <li>Strong experience in managing and delivering digital transformation programmes across multiple service areas within local government</li> <li>Experience of CRM procurements, implementation, and migration</li> <li>An excellent understanding of the fundamentals of software development, processes and procedures, incremental delivery, and the value of using data and metrics to inform decisions.</li> <li>Proficient in using agile project management software, in particular JIRA.</li> <li>Knowledge and experience of widely used agile techniques such as user stories, TDD, continuous integration and automated testing.</li> <li>Ability to coach others effectively in agile techniques, and experience of improving agile teams through coaching and mentoring.</li> <li>Proven at making a positive impact at departmental level, with the ability to build, manage and maintain excellent cross-team collaboration to ensure success of a project and/or sprint.</li> <li>Strong influencing, conflict resolution and negotiation skills.</li> <li>A passion for agile methodology and tools, keeping up to date with latest and emerging industry trends and technology.</li> <li>Experienced in planning, directing and co-ordinating a mixed and varied workload of conflicting priorities, responding effectively to the needs of all customers.</li> <li>Proven experience in the management of developers, ensuring an appreciation for the skills they have, creating trust to deliver their best work, and give honest and useful feedback </li> <li>Proven experience in a leadership role with strong interpersonal skills, influencing and people engagement skills. An exceptional communicator able to operate and empathise with stakeholders and business groups, influencing and gaining commitment to objectives.</li> <li>Experienced people manager. Actively build and maintain morale levels within the team through open communication and activities that foster a sense of team unity and a focus on the achievement of results. Ensure the Digital Development team are high performing and following agile methodologies, continuously striving to improve digital customer experience.</li> <li>Excellent planning/organisational skills, with a strong focus on the delivery of the objective. </li> <li>Ability to deliver under pressure and provide responses to leadership in short timeframes.</li> <li>High level of organisational and strategic input and awareness.</li> <li>Proactive and results-oriented, creative and innovative in finding solutions to problems.</li> <li>Excellent command of the English language, both written and spoken.</li> <li>Educated to degree standard or equivalent</li> <li>Agile Certified and highly experienced of working in an agile environment.</li> <li>Project management qualification.</li> <li>Evidence of continuous professional development.</li> </ul> Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> <li>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. </li> </ul> How to Apply: Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href=\"https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us\">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Ashley Heslop, Digital Portfolio Coordinator at <a href=\"mailto:ashley.heslop@walthamforest.gov.uk\">ashley.heslop@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href=\"mailto:recruitment@walthamforest.gov.uk\">recruitment@walthamforest.gov.uk</a>. Click here for further information on the <a href=\"https://www.walthamforest.gov.uk/council-and-elections/your-data-and-privacy/our-privacy-notices/hr-recruitment-privacy-notice\">Human Resources recruitment privacy notice</a>. 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IT Support job vacancies in Romford

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IT Support job vacancies in Romford

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Graduate Finance Intern

Hexagon Housing

£25,207 p.a. London Living Wage

Sydenham, SE26 (Hybrid)

Posted 5 days ago

Closing in 4 days

Service Desk Manager

London Borough of Havering

54615

Havering (On-Site)

Posted 5 days ago

Product Manager - Customer Experience

London Borough of Havering

59821.5

Essex (On-Site)

Posted 7 days ago

Information Governance Specialist

London Borough of Havering

54615

Essex (On-Site)

Posted 7 days ago

Closing in 3 days

Head of User-Centred Design and Digital Experience

London Borough of Havering

79764

Havering (On-Site)

Posted 8 days ago

Closing in 3 days

Head of I.T Service Delivery

London Borough of Havering

79764

Havering (On-Site)

Posted 8 days ago

Closing in 1 day

Deputy Head of Digital

London Borough Of Waltham Forest

PO10, £66,651 - £70,152

Walthamstow, Greater London, United Kingdom (On-Site)

Posted 19 days ago

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7 IT Support job vacancies in Romford

Job alerts

Get ahead of new opportunities. To save a search to receive email alerts when employers post similar jobs, please enter search criteria or filters.

Graduate Finance Intern

Service Desk Manager

Product Manager - Customer Experience

Information Governance Specialist

Head of User-Centred Design and Digital Experience

Head of I.T Service Delivery

Deputy Head of Digital

7
IT Support job vacancies in Romford