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Driver and Vehicle Standards Agency

Head of User Centred Design

<h4>Job summary</h4><p><strong>Associate Solution Architect </strong></p><p>Full time / Part time </p><p>Salary: <strong>£44,297- £49,813 per annum</strong>, with potential for further progression to <strong>£56,082</strong> with our pay progression scheme. </p><p>Location: Hybrid </p><p>Contracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, however, we offer flexible home and office-based working opportunities. There will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need. Please note, from Autumn 2026 our head office will relocate from Wilmslow to Manchester city centre. </p><p><strong>Why work for the ICO?</strong></p><ul><li>Pay progression scheme.</li><li>Hybrid and flexible working options. </li><li>25 days paid holiday per year, plus privilege and public holidays. </li><li>Flexi leave (up to 26 additional days leave per year). </li><li>Pension (employer contribution around 28.9%). </li><li>Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more. </li><li>Health Cash Plan. </li><li>Fantastic development opportunities to learn and progress. </li></ul><p>Further details can be found on the benefits section of our <a href="https://ico.org.uk/about-the-ico/jobs/benefits/" target="_blank">website</a> . </p><h4>Job description</h4><p>The Associate Solution Architect will assist in designing IT solutions for a range of business needs. In this role the candidate will work with other architects to translate business requirements into technical specifications</p><p>and will ensure the solution designs align with company standards and architecture frameworks</p><p>The role will support the development of system designs, ensuring scalability and performance as well as contribute to the evaluation of new technologies and tools for potential use. Along with this the role will collaborate with cross-functional teams to ensure the seamless integration of solutions as well as provide input into the creation of product roadmaps and timelines</p><p>The Associate Solution Architect will work with stakeholders across all levels of the organisation to gather and understand business requirements. The role will also ensure that solutions meet security, compliance and regulatory requirements and contribute to the creation of design-related documentation, ensuring clarity and accuracy in solution designs</p><p></p><p><strong>Key Responsibilities</strong></p><ul><li> Assisting in the design and architecture of software solutions</li><li> Work closely with senior architects to review and refine technical designs</li><li> Participate in the creation of system architecture roadmaps</li><li> Help evaluate and select appropriate technologies and platforms for projects</li><li> Assist in the identification and mitigation of technical risks</li><li> Assist in creating technical documentation for solution designs and processes</li><li> Provide technical guidance and support to development and product teams during project execution</li><li> Ensure solutions are optimised for performance, scalability and security</li><li> Assist with the development of proof-of-concept models to demonstrate potential solutions</li><li> Communicating the architecture vision to technical and non-technical stakeholders and to work in multi-disciplinary teams</li><li> Playing an active role in the ICO Architecture community and related communities of practice where you will share your knowledge of best practice, tools and techniques</li><li> Helping to build a diverse, inclusive culture across the architecture community, growing awareness, inclusivity and balance</li><li> Working with other architects, colleagues and peers to define standards and guidance around best practice</li><li> Engaging and networking with people across the ICO up to Director level to understand their needs and ensure they are aligned with the Enterprise Architecture vision </li></ul><h4>Person specification</h4><p><strong>Essential criteria assessed at application stage:</strong></p><ul><li> Substantial experience relevant to the role requirements, as described in the role responsibilities and person specification, and accumulated through any combination of academic or vocational qualifications or experience.</li><li> Certifications in architecture frameworks such as TOGAF, Zachman or similar, as well as basic certifications in cloud platforms, especially Microsoft Azure</li><li> An understanding of programming languages such as Python or C#</li><li> Experience of networking and communicating with stakeholders at senior levels</li><li> Experience or training in Software Development Lifecycle processes</li><li> Proficiency in creating solution architecture design diagrams, roadmaps and associated artefacts.</li></ul><p><strong>Essential criteria assessed during interview:</strong></p><ul><li> In-depth knowledge of integrating diverse systems, applications and data across a solution design</li><li> Proven ability to design and document end-to-end solutions, including consideration of data and infrastructure components.</li><li> Excellent analytical skills to diagnose issues, evaluate risk and develop viable solutions.</li><li> Ability to deal with complexity and ambiguity, creative problem solving and developing innovative solutions.</li><li> Able to communicate complex insights and principles simply and with impact, particularly across technical and non-technical audiences. Competent at negotiating and persuading where necessary, whilst applying a highly ethical approach. </li><li> Proficient in creating and maintaining technical documentation and architecture diagrams.</li></ul><h4>Benefits</h4>Alongside your salary of £44,297, Information Commissioner's Office contributes £12,832 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Please visit <a href="https://ico.org.uk/about-the-ico/jobs/" target="_blank">ico.jobs </a>for full details, including salary and benefits.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p><strong>Equality, diversity, and inclusion</strong></p><p></p><p>The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website. </p><p>Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme. </p><p>As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy</p><p>If you are disabled or have an impairment and require an alternative application method, please email the HR team at <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a> </p><p><strong>Closing Date</strong></p><p>Please submit your CV and cover letter by <strong>23:59 on Sunday 8th February 2026</strong> Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role.</p><p>We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a>.</p><p>In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you stay in touch and apply for future roles that match your interests. </p><p>All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Medical</h4>Successful candidates will be expected to have a medical.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ico.org.uk" target="_blank">recruitment@ico.org.uk</a></li></ul>

Information Commissioner's Office

Associate Solutions Architect

<h4>Job summary</h4><p>This is a strategic leadership role requiring deep technical expertise in operational cyber security management, and a clear understanding of how to apply it across a complex, multi-site organisation.</p><p><br>It is a dynamic and high impact role where you will provide expert advice to Senedd Members and Commission Staff on technical security requirements helping shape and deliver the Senedd ICT strategy. </p><p><br>Your work will directly support the integrity of our democratic processes by ensuring robust compliance and governance across the organisation.</p><p><br>You will lead on the design and delivery of a technical architecture that controls and mitigates our cyber security risk. Through this, you will ensure that we satisfy any related legal and regulatory responsibilities and deliver a compliant environment that can continue to evolve in line with the Senedd requirements.</p><p><br>Working closely with Senedd Members, Independent Advisors, auditors and senior managers you will define our cyber security strategy and continually assess the effectiveness of the Senedd’s information security arrangements.</p><p><br>Reporting to the Head of Infrastructure and Operations, you will manage and coordinate the security controls and processes that underpin our information security framework, such as, vulnerability management and incident response.</p><h4>Job description</h4><ul><li><strong>Security Architecture Design:</strong> Develop and maintain the organisation’s ICT security architecture, ensuring alignment with business objectives, regulatory requirements, and industry best practices.</li><li><strong>Threat and Vulnerability Management:</strong> Define and implement architectural standards for threat detection and vulnerability management, including automated scanning, penetration testing, and threat modelling.<br><br></li><li><strong>Secure System Assurance:</strong> Lead the technical assurance of new systems and services, embedding secure-by-design principles and conducting cyber risk assessments to ensure resilience and compliance.<br><br></li><li><strong>Incident Response Architecture:</strong> Architect and validate incident response capabilities, integrating them with monitoring and alerting systems to enable rapid and effective response to security incidents.<br><br></li><li><strong>Technical Advisory and Communication:</strong> Provide expert guidance to Senedd Members, Senior Officials, and technical teams on security architecture, translating complex concepts into clear, actionable advice for both technical and non-technical audiences.<br><br></li><li><strong>Collaboration and Governance:</strong> Work closely with the Governance and Assurance Service to embed security architecture into risk management processes and drive continuous improvement in technical assurance.<br><br></li><li><strong>Security Awareness and Training:</strong> Promote architectural security awareness across the organisation through policy development, technical training, and the integration of secure design principles into operational practices.<br><br></li><li><strong>Standards and Compliance:</strong> Establish and maintain security architecture standards aligned with frameworks such as ISO 27001, NIST, and Cyber Essentials Plus, ensuring consistent application across ICT systems.<br><br></li><li><strong>Technical Problem Solving:</strong> Lead the resolution of complex security architecture challenges, providing expert input on secure system design, integration, and remediation strategies.<br><br></li><li><strong>Line Management Responsibilities:</strong> The role includes direct line management of cyber security team members, fostering a collaborative and supportive environment. Responsibilities involve setting clear objectives, conducting regular one-to-ones, supporting professional development, and ensuring the team operates in line with organisational values and performance standards. Additionally, the post holder will be expected to mentor staff, oversee workload allocation, and provide guidance to ensure the effective delivery of security architecture functions across the organisation.</li></ul><h4>Person specification</h4><h4>Job Specific criteria:</h4><ol><li>Proven experience in designing and implementing security architecture within a large, multi-site organisation, with the ability to communicate complex technical concepts clearly to stakeholders at all levels—including translating architectural decisions into business-relevant language for non-technical audiences.<br><br></li><li>Deep technical understanding of cyber security principles, threat landscapes, and mitigation strategies, with the ability to apply these effectively to the organisation’s infrastructure, applications, and operational processes in alignment with strategic objectives.<br><br></li><li>Demonstrable experience in leading end-to-end improvements to ICT security architecture, including the design, delivery, and integration of secure systems and services, as well as managing project lifecycles and ensuring smooth service transition into operational environments.</li></ol><h4>Benefits</h4>Alongside your salary of £47,254, Welsh Parliament contributes £13,689 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Learning and development tailored to your role</li><li>An environment with flexible working options</li><li>A culture encouraging inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><h4>Details of the Selection Process:</h4><p>Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.</p><h4>Closing Date for applications:</h4><p><strong>23:59 08 February 2026. </strong></p><p>Your application must be submitted before midnight on the closing date.</p><p>You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.</p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Recruitment Team</li><li>Email : <a href="mailto:jobs@senedd.wales" target="_blank">jobs@senedd.wales</a></li><li>Telephone : 03002007588</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:jobs@senedd.wales" target="_blank">jobs@senedd.wales</a></li></ul><h4>Further information</h4><a href="https://senedd.wales/commission/work-for-the-senedd-commission/" target="_blank">https://senedd.wales/commission/work-for-the-senedd-commission/</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzg3OTEmdmVyaWZ5PTUzZWJhOTQ4ZjFmNzg3M2FhNzUxNWM1NWJhYmM1NGU3JnJlcXNpZz0xNzY5MjI5MTk0LTFjMzg4YTU5NTQyNmU4ODExMjE0YWIyOGNmMzk5NGZhYjcyZmI2NWM=" target="_blank">SC-057-25_JD_EN Opens in new window</a> (pdf, 848kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzg3OTImdmVyaWZ5PWYzNDMyZjViNDAxYzUyMTY1NzdiYzViNzg1MWVkZTJkJnJlcXNpZz0xNzY5MjI5MTk0LTFjMzg4YTU5NTQyNmU4ODExMjE0YWIyOGNmMzk5NGZhYjcyZmI2NWM=" target="_blank">Quick Application Guidance Opens in new window</a> (pdf, 78kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzg3OTMmdmVyaWZ5PTViY2FlMDcwNWE2ZDcyNzI4Njk1OTQwMTllODE0OWVlJnJlcXNpZz0xNzY5MjI5MTk0LTFjMzg4YTU5NTQyNmU4ODExMjE0YWIyOGNmMzk5NGZhYjcyZmI2NWM=" target="_blank">SC-057-25_JD_CY Opens in new window</a> (pdf, 829kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzg3OTQmdmVyaWZ5PTkwYmExMTI3MTNmNzU4N2Y3ZmM2ZGUwMjdkOTJkZjBkJnJlcXNpZz0xNzY5MjI5MTk0LTFjMzg4YTU5NTQyNmU4ODExMjE0YWIyOGNmMzk5NGZhYjcyZmI2NWM=" target="_blank">Canllaw cyflym ar Wneud Cais Opens in new window</a> (pdf, 79kB)

Welsh Parliament

ICT Security Architect

<h4>Job summary</h4>Please refer to Job Description<h4>Job description</h4><p><strong>HM Courts and Tribunals Service</strong></p><p><strong>Directorate: </strong>Digital Technology Services (DTS)</p><p><strong>Pay Band: </strong> G7</p><p><strong>Job Title: </strong>1 x Senior Software Developer</p><p><strong>Location:</strong> London / National</p><p>Travel between sites may be required and successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may change in the future. </p><p><strong>Term:</strong>Permanent</p><p><strong>Interview: </strong>Video conference via Teams</p><p><strong>Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.</strong></p><p><strong>Important salary details: </strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).</p><p><a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> will be used to determine if you will be paid an additional allowance, on top of your basic salary. </p><p>This role aligns against <a href></a> from the Government Digital and Data Framework</p><p><strong>Introduction:</strong></p><p>These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.</p><p>HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.</p><p>Please follow this link for further information about HMCTS: <a href="http://www.gov.uk/government/organisations/hm-courts-and-tribunals-service" target="_blank">www.gov.uk/government/organisations/hm-courts-and-tribunals-service</a></p><p><strong>Job Description:</strong></p><p>As a Senior Software Developer at HMCTS you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better.</p><p>The development squad you are placed on will be agreed closer to your start date, but examples of products can be found in our GitHub repository:</p><ul><li><a href="https://github.com/hmcts" target="_blank">https://github.com/hmcts</a></li></ul><p>You can find more information about our ways of working in the HMCTS Way: <a href="https://hmcts.github.io" target="_blank">https://hmcts.github.io</a></p><p><strong>Technologies </strong>we rely heavily on:</p><ul><li><strong>Java </strong>and<strong> Spring Boot</strong> to write our backend services</li><li><strong>js</strong> to write our frontend services</li><li><strong>Power Platform</strong> for low-code development</li><li><strong>Jenkins</strong> for CI/CD</li><li><strong>Dynatrace</strong> for application monitoring</li><li><strong>Kubernetes</strong> and <strong>Docker</strong> to run our services</li><li><strong>Azure</strong> for most of our infrastructure</li><li><strong>Terraform </strong>for infrastructure as code</li><li><strong>Postgres</strong> and <strong>Redis</strong> as our databases.</li><li>UK Design System for our web interfaces</li><li><strong>Macs</strong> to do all the above</li><li>In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users</li></ul><p><strong>As a Senior Developer in HMCTS you will:</strong></p><ul><li>Develop, improve and document code, following best practices and internal standards.</li><li>Continuously learn and stay up to date with relevant technologies, identifying potential issues.</li><li>Ensure product security, data confidentiality, and integrity, raising risks as needed.</li><li>Support and maintain software, including limited out-of-hours work when required.</li><li>Plan development, coordinate integration, and contribute to process improvement.</li><li>Manage service availability effectively and cost-efficiently.</li><li>Build and test system interfaces.</li><li>Use test-driven development, write automation scripts, and participate in code reviews.</li><li>Mentor junior colleagues and share technical expertise.</li><li>Take ownership of the technical roadmap and promote best practice across the development lifecycle.</li><li>Influence product strategy by providing technical insight to stakeholders</li><li>Design and develop software based on user stories.</li><li>Participate in recruitment and procurement.</li></ul><p><strong>Person Specification</strong></p><p><strong>We’re seeking a full stack developer with the ability to develop and deploy high-quality code. The ideal candidate will have:</strong></p><ul><li>Experience in building scalable enterprise applications using Java.</li><li>Strong frontend proficiency with modern JavaScript frameworks (e.g., Angular, React, or Vue).</li><li>A solid grasp of RESTful API design and relational database architecture (e.g., PostgreSQL).</li><li>Proficiency in cloud-native architecture including infrastructure as code (e.g., Microsoft Azure, Terraform)</li><li>Knowledge of the full development lifecycle, including CI/CD, authentication (OAuth2/OIDC), and system monitoring.</li><li>Leadership capabilities, with a proven track record of mentoring junior engineers and driving technical standards.</li><li>Experience utilising DevOps practices and containerisation tools (Docker/Kubernetes).</li><li>A security-first mindset, with the ability to identify and mitigate vulnerabilities (OWASP top 10) during the design phase.</li></ul><p><strong>Application Process:</strong></p><p><strong>Coding Task</strong></p><p>When submitting your <strong>application</strong> please complete the following coding task and provide a link to the repository: </p><p><a href="https://github.com/hmcts/dts-developer-challenge" target="_blank">https://github.com/hmcts/dts-developer-challenge</a></p><p>Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you. </p><p>The following areas of the <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profile Framework</a> will be used to assess and score your application during the sift, and interview. </p><p><strong>Experience – </strong>As demonstrated in your application form. </p><p><strong>Technical – </strong>Coding task and interview. If successful, you will move on to the interview stage, which will include an extension exercise to the coding task you submit in your Personal Statement </p><p>During the interview, you will be assessed against the <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> Capability Framework. </p><ul><li><strong>Capability Skill 1</strong>- Programming and Build </li><li><strong>Capability Skill 2</strong>- Systems integration </li><li><strong>Capability Skill 3</strong>- Service support </li><li><strong>Capability Skill 4 </strong>- Information security</li><li><strong>Capability Skill 5 </strong>- Systems design</li></ul><p><strong>Presentation -</strong> You will be required to present your solution during the interview and there will be an extension exercise you will also be asked to do. </p><p><strong>Behaviours – </strong>You will be required to provide evidence of the following key behaviours at G7 Level. </p><ul><li><strong>Leadership</strong></li><li><strong>Delivering at Pace</strong></li></ul><ul><li><strong>Level of Clearance - To apply for this role, you</strong>will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least: <ul><li><strong>CTC - 3 years</strong></li><li><strong>SC - 5 years</strong></li><li><strong>DV - 10 years</strong></li></ul></li></ul><p><a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants</a></p><p><strong>Reserve List:</strong></p><p>HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Leadership</li><li>Delivering at Pace</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Capability Skill 1 - Programming and Build</li><li>Capability Skill 2 - Systems integration</li><li>Capability Skill 3 - Service support</li><li>Capability Skill 4 - Information security</li><li>Capability Skill 5 - Systems design</li><li>Coding Challenge</li></ul><h4>Benefits</h4>Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/14037?entityId=14037" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/14037?entityId=14037</a>

HM Courts and Tribunals Service

Senior Software Developer (Ref: 14037)

Department for Transport

Lead Data Engineer

SEO Lead Cyber Security Monitoring

<h4>Job summary</h4>This is a Nationally based role<h4>Job description</h4><p><strong>HM Courts and Tribunals Service</strong></p><p><strong>Directorate:</strong> Digital Technology Services (DTS)</p><p><strong>Pay Band: </strong> SEO</p><p><strong>Job Title: </strong> Service Level Manager</p><p><strong>Location:</strong> London / National</p><p>Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). </p><p><strong>Term:</strong><strong> Permanent</strong></p><p><strong>Interview:</strong> Video conference via Teams</p><p><strong>Important salary details: </strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).</p><p><a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> will be used to determine if you will be paid an additional allowance, on top of your basic salary. </p><p>This role aligns against <a href></a> from the Government Digital and Data Framework</p><p><strong>Introduction:</strong></p><p>These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.</p><p>HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.</p><p>DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.</p><p>Please follow the link below for further information about HMCTS. <a href="http://www.gov.uk/government/organisations/hm-courts-and-tribunals-service" target="_blank">www.gov.uk/government/organisations/hm-courts-and-tribunals-service</a></p><p><strong>Job Description:</strong></p><ul><li>Creation, implementation and improvement of Service Level Management, process, tooling, and governance. This also requires the creation and maintenance of a catalogue of existing services offered by the organisation and their associated Service Level Targets.</li><li>Foster internal &amp; external relationships to support the strategy and vision for Service Level Management across all areas of the HMCTS.</li><li>Negotiates, agrees, and maintains the Service Level Agreements with the Customer (HMCTS business areas)</li><li>Negotiates, agrees, and maintains the Operational Level Agreements (Service Level Targets) with the internal IT support teams</li><li>Negotiates and agrees with both the Customer and IT Provider any Service Level Requirements for any proposed new/developing services</li><li>Analyses and reviews service performance against the SLAs and OLAs and addresses shortfalls/failures with relevant suppliers and support teams</li><li>Produces regular reports on service performance and achievement to HMCTS stakeholders and service boards and IT provider at an appropriate level and provides regular feedback to Senior Leadership Team on efficiency of Processes and Procedures.</li><li>Organises and maintains the regular Service Level review process with both the IT Customer and IT provider</li><li>Initiates any actions required to maintain or improve service levels, assess, and monitor CSI activities to drive forward benefits including VFM opportunities</li><li>Conducts annual (as appropriate) reviews of the entire Service Level process and negotiates, agrees, and controls any amendments necessary</li><li>Acts as co-ordination point for any temporary Changes to service levels required (i.e. extra support hours required by the Customer, reduced Levels of Service over a period of maintenance required by the IT provider etc.).</li><li>Interfaces with the appropriate service management processes to support Service Levels deliverables: problem management, incident management, change management, capacity, and availability management etc.</li><li>Engages with major projects and programmes to assure that Service Levels requirements are factored into the design &amp; delivery.</li><li>Representing the department at key stakeholder meetings.</li><li>Leadership and Management of SLM Team, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability and manage the resources in accordance with HMCTS policies and procedures, so that the team’s business objectives are achieved consistently.</li><li>Take part in other ITSM (IT Service Management) processes, or as required perform as a back-up to maintain operational activities.</li><li>Drive analysis and identify, prioritise, and implement improvements and efficiencies working closely with other service management colleagues such as the CSI Manager and Risk and Issue Manager, Capacity and Availability Manager ensuring that the organisation derives maximum value from services and utilise knowledge to identify Service Management Risks &amp; Issues</li><li>Support the strategic direction and expansion of key performance metrics within existing management information reporting</li><li>Act as a central contact point and SME for all digital and technology matters related to Service Level Management</li><li>Champion the governance and management of Service Levels, their tracking and reporting, working with colleagues across government and other digital, data and technology (DDaT) communities and analytical professions</li><li>Lead and instil the delivery of ITIL best practice regarding Service Level Management and Reporting during interactions with the wider organisation</li></ul><p><strong>Skills &amp; Experience:</strong></p><p>We’re looking for an individual with strong analytical, problem-solving, and capacity and availability management experience who likes working with a broad range of stakeholders and users. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.</p><p><strong>Essential Criteria:</strong></p><ul><li>An in-depth understanding of service level management, process, tooling, governance and reporting principle, and experience of working in a Service Management / ITIL environment</li><li>Experience of managing and maintaining a catalogue of existing services offered by the organisation and their associated Service Level Targets</li><li>You will bring experience of providing leadership and you are someone who naturally makes connections and can build positive working relationships with stakeholders and customers at all levels, to influence, inspire and better understand their needs</li><li>Proven experience of leading a Service Level Management Function that delivers an excellent customer service and proactively looks for innovative ways to improve the service delivered to customers while mitigating the risks from not achieving Service Level Targets and their impact through engagement with internal IT support teams and third-party suppliers</li><li>Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences and ability to motivate a team</li><li>Experience of working in large, complex organisations and having strong analytical and problem-solving skills</li><li>A business background with an understanding of HMCTS users and the technology used is desirable.</li></ul><p><strong>Application process:</strong></p><p>This role will be recruited using a combination of <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> Profession Capability Framework and <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> Frameworks during the sift and interview process.</p><ul><li><strong>Experience – </strong>As demonstrated in your application form.</li></ul><ul><li><strong>Behaviours –</strong>You will be required to provide evidence of the following key behaviours at SEO Level</li></ul><ul><li><strong>Managing a Quality Service</strong></li><li><strong>Working Together</strong></li><li><strong>Making Effective Decisions</strong></li><li><strong>Communicating and Influencing</strong></li></ul><p><strong>Reserve List:</strong></p><p>HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Managing a Quality Service</li><li>Working Together</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13936?entityId=13936" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13936?entityId=13936</a>

Service Level Manager (Ref: 13936)

HM Revenue and Customs

Senior IT Delivery Manager

Associate Platform Operations Manager

Home Office

Lead Service Transition Manager

Cyber Risk Manager

<h4>Job summary</h4>The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build better insights, better outcomes for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, stakeholder engagement and strategic relationship management skills across government. The Agency’s unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally.<h4>Job description</h4><p>The Data Protection and Information Security Lead will play an important role in safeguarding the organisation’s people, information, and assets. The role involves developing compliance with data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 and government security and functional standards. The role will develop and implement robust policies, procedures, and controls to safeguard sensitive information and mitigate risks to ensure the confidentiality, integrity, and availability of information.</p><p>In addition to serving as a subject matter expert in data protection, information management and security, working in a multi-disciplinary team they will be required to perform various activities across other Central Services functions. These functions include security, data protection, estates, business continuity and health and safety. They will work flexibly, adapting to support these areas as needed to enhance the efficiency and resilience of Central Services. By doing so, they will ensure collaboration and contribute to the effective delivery of the organisation's objectives.</p><p>This role will involve close liaison with the GIAA Senior Information Responsible Owner (SIRO) and Data Protection Officer (DPO), providing robust advice and guidance as required to handle data breaches and security incidents. Provide advice and guidance to GIAA senior leaders regarding information security, supporting both the SIRO and DPO in the effective discharge of their duties.</p><p>Role responsibilities</p><ul><li>Conducting evidence-based security and data protection risk assessments across suppliers and internal services.</li><li>Assessing threats, vulnerabilities and emerging risks and providing informed opinions on security posture and control effectiveness.</li><li>Supporting departmental security health checks and GovS 007 compliance.</li><li>Implementing and monitoring information security and data protection policies and advising on secure data handling.</li><li>Leading DPIAs, data sharing agreements, records of processing, and information asset registers. Managing records lifecycle in line with legislation; support DSARs and FOI requests.</li><li>Managing data breaches and security incidents (including ICO reporting where required). This will include analysing root causes and trends.</li><li>Developing, testing and maintaining business continuity and incident response plans by creating contingency measures and support services during incidents.</li><li>Monitoring compliance through audits and assurance activities and report to DPO, SIRO and governance committees.</li><li>Training colleagues and raising awareness of security and data protection requirements.</li><li>Developing guidance for cleansing and improving organisational data.</li></ul><h4>Person specification</h4><ol><li>A strong track record of continuous improvement in data protection and information security, working closely with others to identify where things could be made better and then working in partnership to make those improvements happen.</li><li>Experience of building relationships and influencing stakeholders, working collaboratively and inclusively, sharing information and knowledge to achieve common aims.</li><li>Experience as a data protection subject matter expert, including communicating data protection risks and compliance requirements to technical and non-technical stakeholders, of varying levels, through various mediums.</li><li>Experience of working in a multi-disciplinary team, undertaking various activities across different functions, demonstrating flexibility and adaptability to support these areas to improve efficiency and resilience to contribute to the organisation’s objectives.</li></ol><br><h4>Qualifications</h4>Certified data protection practitioner or equivalent.<br>The successful candidate should also have or be willing to work towards:<br>•Business continuity certification<br>•Certified ISO27001 Practitioner<h4>Benefits</h4>Alongside your salary of £58,429, Government Internal Audit Agency contributes £16,926 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Competitive salaries and in-year rewards</li><li>Flexible working</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service Pension</a> with an employer contribution of 28.97%</li><li>Discount on big brands</li><li>Volunteering days</li><li>Season Ticket Loan and Cycle to Work Schemes</li><li>Free eyesight tests</li><li>Family-friendly HR policies</li><li>25 days’ annual leave increasing by one day per year of service to 30 days after 5 years’ service</li><li>Geographically based Agency</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Strengths and Experience.<p><strong>Recruitment Timeline</strong></p><ul><li>Closing date: 05 February 2026</li><li>Shortlisting: 09 February 2026</li><li>Interviews: 02 March 2026</li></ul><p>This timeline is indicative and may be subject to change. We will inform you if there is a substantial change to the recruitment timeline. </p><p>If your contact details change at any time during the selection process, please ensure you update your Civil Service Jobs profile. </p><p>Please note that only applications submitted through Civil Service Jobs will be accepted.</p><p><strong>Eligibility Statement</strong></p><p>A candidate is not eligible to apply for a role in the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Checks will be performed as part of pre-employment checks in line with this. Please refer to the Candidate FAQ document attached to the advert for more information. </p><p>Everyone working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">Baseline Personnel Security Standard (BPSS)</a> checks. Additionally, individuals appointed to the Treasury group will be subject to National Security Vetting. The level of security vetting required for this role is <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc" target="_blank">Security Check (SC)</a></p><p><strong>To allow for meaningful checks to be carried out, applicants will need to have lived in the UK for at least 3 out of the past 5 years.</strong> In exceptional circumstances, for example if you have been working abroad on a government posting, a lack of residency would not be a bar to security clearance however the Department will need to consider eligibility on a case-by-case basis once the advert closing date has passed. </p><p>Please read the <a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">Vetting Charter</a> for information on what to expect during the vetting process and what will be expected from you. Many areas of your life may be explored during your vetting journey, and it is important that every individual, regardless of their background and experiences, should feel comfortable going through this personal process, whilst having confidence that it is fair, proportionate, and inclusive. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Katie Woodhouse</li><li>Email : <a href="mailto:GIAARecruitment@GIAA.gov.uk" target="_blank">GIAARecruitment@GIAA.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:giaarecruitment@giaa.gov.uk" target="_blank">giaarecruitment@giaa.gov.uk</a></li></ul><h4>Further information</h4>Complaints Procedure: The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact: <a href="mailto:GIAARecruitment@giaa.gov.uk" target="_blank">GIAARecruitment@giaa.gov.uk</a> in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzg1NDMmdmVyaWZ5PTkxNjRhZTdlYjdiNGI3ZDMwMGM2ZWUyYWQ5YzJjMjQ0JnJlcXNpZz0xNzY5MDcwNjcxLWE5MDZlMmQyOGJmOWEwZDRmMTliYmIwMDQ1Y2ZiOGFlZTUwYzZjMDI=" target="_blank">Grade 7-Data Protection and Information Security Lead-Candidate Pack Opens in new window</a> (pdf, 965kB)

Government Internal Audit Agency

Data Protection and Information Security Lead

Ministry of Justice

Lead Site Reliability Engineer (Ref: 13940)

Government Property Agency

Senior Power BI Data Analyst

Welsh Revenue Authority

Senior DevOps Engineer

Senior Quality Engineer (Ref: 13915)

Lead Service Manager (Ref: 13962)

<h4>Job summary</h4>This position is based Nationally<h4>Job description</h4><p><strong>User Researcher</strong></p><p><strong>Location: </strong>National* </p><p><strong>Closing Date: 28</strong><strong>th</strong><strong> January 2026</strong></p><p><strong>Interviews: expected 11</strong><strong>th</strong><strong> February onwards</strong></p><p><strong>Grade: SEO</strong></p><p>(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) </p><p><strong>Salary: </strong>National: £42,914 - £46,182 </p><p>London: £49,325 - £53,081 </p><p>*please read the T&amp;Cs at the bottom of the page, for more information </p><p><strong>Working pattern</strong>: full time, part-time, flexible working </p><p><strong>Contract Type: </strong>Permanent </p><p><strong>Vacancy number: 13916</strong></p><p><strong>*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found </strong><a href="https://www.google.com/maps/d/viewer?mid=1CsJxWFinu4iFbA0Tnq-KrwUAkbvLOZwQ&amp;ll=52.953218784877095%2C-1.0082511500000058&amp;z=6" target="_blank"><strong>ON THIS MAP</strong></a></p><p>The Role </p><p>We’re recruiting for <strong>User Researchers </strong>here at <a href="https://mojdigital.blog.gov.uk/working-at-moj-ds/" target="_blank">Justice Digital</a> to be part of our warm and collaborative product teams, in the following area: </p><ul><li>Legal Aid Agency (LAA) </li></ul><p><strong><em>This role aligns against </em></strong><a href="https://ddat-capability-framework.service.gov.uk/role/user-researcher#user-researcher" target="_blank"><strong><em>User Researcher</em></strong></a><strong><em> from the Government Digital and Data Framework</em></strong></p><p>We’re looking for User Researchers who want to make a difference by working on public services that really matter. </p><p>You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services. </p><p>We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working. </p><p>To help picture your life at <a href="https://mojdigital.blog.gov.uk/working-at-moj-ds/" target="_blank">MoJ Justice Digital</a> please take a look at our <a href="https://mojdigital.blog.gov.uk/" target="_blank">blog</a> and our <a href="https://www.gov.uk/government/publications/ministry-of-justice-digital-strategy-2025/ministry-of-justice-digital-strategy-2025" target="_blank">Digital and Technology strategy 2025</a></p><p>Key Responsibilities: </p><ul><li>Plan, conduct, analyse and communicate research </li></ul><ul><li>Ensure the inclusion of different types of users in research activities </li></ul><ul><li>Effectively communicate research findings within project teams, and share findings with other relevant stakeholders </li></ul><ul><li>Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs </li></ul><ul><li>Contribute to building our user research and user centred design community, by developing our practice and ways of working. </li></ul><p>If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply! </p><p>Benefits </p><ul><li>37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. </li></ul><ul><li>A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms </li></ul><ul><li>Staff have 10% time to dedicate to develop &amp; grow </li></ul><ul><li>Generous <a href="https://www.civilservicepensionscheme.org.uk/members/thinking-of-joining-the-civil-service/" target="_blank">civil service pension</a> based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (<a href="https://www.civilservicepensionscheme.org.uk/your-pension/managing-your-pension/contribution-rates/" target="_blank">Contribution Rates</a>) </li></ul><ul><li>25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service. </li></ul><ul><li>Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! </li></ul><ul><li>Wellbeing support including access to the Calm app. </li></ul><ul><li>Bike loans up to £2500 and secure bike parking (subject to availability and location) </li></ul><ul><li>Season ticket loans, childcare vouchers and eye-care vouchers. </li></ul><ul><li>5 days volunteering paid leave. </li></ul><ul><li>Free membership to BCS, the Chartered Institute for IT. </li></ul><ul><li>Some offices may have a subsidised onsite Gym. </li></ul><p>Person Specification </p><p><strong>Essential</strong></p><ul><li>Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved </li></ul><ul><li>Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions. </li></ul><ul><li>Ensuring research and insights support the iterative development of a service/product </li></ul><ul><li>Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research </li></ul><ul><li>Building effective working relationships with a team and stakeholders </li></ul><ul><li>Managing personal data, including following security and consent processes </li></ul><p>Willingness to be assessed against <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels" target="_blank">the requirements</a> for SC clearance </p><p>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the <a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027" target="_blank">Civil Service People Plan</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service D&amp;I Strategy</a>. </p><h4>Person specification</h4>Please refer to attached Job Description<h4>Benefits</h4>Alongside your salary of £42,914, Ministry of Justice contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4><p>How to Apply </p><p>Candidates must complete the full application form, and include<strong> CV</strong> and a <strong>statement of suitability</strong> (<strong>750 words max</strong>), which describes how you meet the requirements set out below, from the essential criteria: </p><p>The statement of suitability should outline your experience and suitability, in no more than 250 words per section, against the following 3 criteria (750 words max). We recommend, clearly outlining each 3 sections and answers, in separate paragraphs within the statement. </p><ul><li>Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved </li></ul><ul><li>Ensuring research and insights support the iterative development of a service/product </li></ul><ul><li>Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research </li></ul><p>**Should we receive a high volume of applications, a pre-sift based on ‘<em>User research methods’ </em>will be conducted prior to the sift. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=939" target="_blank">https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=939</a><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgyODAmdmVyaWZ5PTRiOTZkMjNhYmY2YTA4YTdiZTc3NjYzNzBiYmZjZjlkJnJlcXNpZz0xNzY4ODk0MDkxLTUxMGNkOGFiYTYxYzkyMWI2YTFhMzJlOWNmOWYyMjFjYTUyNzRiMGI=" target="_blank">Copy of UR- mid- Jan 2026 (3) Opens in new window</a> (docx, 40kB)

User Researcher (Ref: 13916)

<h4>Job summary</h4><p>Our Delivery &amp; Schemes Directorate is our delivery arm and manages a number of high-profile environmental programmes. It’s a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives and experiences to our work. <br><br>Our Digital Development team provides the high-quality software design, development and support services that underpin our environmental and social energy schemes. As Principal Developer you’ll lead a small team of developers who work on applications that support scheme requirements. You’ll work with Software Developers and Automation Testers to ensure that software products are ideally suited to business needs, and to evaluate and implement new technologies that can support business improvement. You’ll have an important role to play in supporting and advancing our digital technology strategy, while ensuring that your team benefits from excellent support, development and career progression opportunities. <br><br>We’re looking for someone with a good range of experience that will enable them to add value quickly in this role, and previous people management experience would definitely be desired. You’ll need to offer excellent knowledge as a Microsoft Software Developer, with a good understanding of technologies and practices such as: <br><br>• Microsoft .NET (C#) <br>• SQL Server Development <br>• ASP.Net MVC <br>• Test Driven Development (TDD) <br>• Continuous Integration, build and deployment automation <br>• Object-Oriented Design <br>• Development techniques and design patterns <br>• Agile Methodologies <br>• Relational database design <br>• SQL Stored procedures <br>• Unit Test Frameworks and Tools (Nunit, Moq, etc) <br>• Version Control tools and workflows (TFS, GIT) <br><br>It’s a fast-paced working environment where priorities can change quickly, so it’s important that you are versatile and adaptable and that you thrive in a busy setting. </p><p><strong>SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK</strong></p><h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>Lead multi-disciplinary teams in a specific work area in the context of operating in a Professions and Flexible Resourcing model. </li></ul><ul><li>Plan, oversee and deliver a set of work deliverables on time and to a high standard through effective project management and support of multidisciplinary team members. </li></ul><p><strong>Delivery of set of team deliverables, and managing and co-ordinating successful outcomes across team members and collaborating teams:</strong></p><ul><li>Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes. </li></ul><ul><li>Collaborates closely with other teams to manage interdependencies, risks and resourcing to support portfolio delivery. </li></ul><ul><li>Demonstrates effective diversity and inclusive team management within their team and the wider organisation. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>Ensuring that software products developed internally and externally are technically and functionally suitable for Ofgem. </li></ul><ul><li>Ensuring that Software Developers and Automation Testers are working to up to date best practices and advancing professionally in a clear career path. </li></ul><ul><li>Delivering regular software development iterations through the team for products, working in collaboration with Product Managers, Delivery Managers, Business Analysts, Solution Architects, Infrastructure, Information Security, User Stakeholders, and external delivery partners. </li></ul><ul><li>Contributing to and advancing the digital technology strategy. </li></ul><ul><li>Contributing to and advancing ideas for continuous improvement, and quality improvement opportunities. </li></ul><ul><li>Ensuring that products are supported effectively with 3rd line support, working in collaboration with the Applications Support team. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li>Substantial expertise as a Microsoft Software Developer with essential skills and proven expertise in the following technologies: (LEAD) </li></ul><p>- Microsoft .NET (C#) </p><p>- SQL Server Development </p><p>- ASP.Net MVC </p><p>- Test Driven Development (TDD) </p><p>- Continuous Integration, build and deployment automation. </p><ul><li>Proven aptitude for leadership, e.g., through formal or informal management/mentoring of others. </li></ul><ul><li>Extensive experience working collaboratively with diverse colleagues. </li></ul><ul><li>Knowledge and experience of: </li></ul><p>- Development techniques and design patterns </p><p>- Agile Methodologies </p><p>- Relational database design </p><p>- SQL Stored procedures </p><p>- Unit Test Frameworks and Tools (Nunit, Moq, etc) </p><p>- Version Control tools and workflows (Azure DevOps, GIT). </p><ul><li> A good working knowledge of some of the following technologies: </li></ul><p>- Microservices </p><p>- .NetCore </p><p>- Entity Framework </p><p>- Dependency Injection </p><p>- Cloud Technologies (Azure) </p><p>- DevOps.</p><p><strong>Desirable</strong><strong>Criteria</strong></p><ul><li>Experience of building and supporting the teams delivering the work including effective scoping of work and setting of clear responsibilities. </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Making Effective Decisions</li><li>Working Together</li><li>Leadership</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>You will also be asked to complete a technical test. Full details of the test will be included in the invitation to interview</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>When you press the ‘Apply now’ button,asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.</p><p>You will also be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV anonymising all details where necessary. </p><p>The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. </p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.<br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgyNTMmdmVyaWZ5PWQyYTU0YTc2MDkxY2IwZjhiYzIzODAxMmI5ZDNlYjRlJnJlcXNpZz0xNzY4ODkzNzM2LTFiNjg2MGJkYTdiNzEzNmM0NGMwMGU5ZDVjYWY3Njg3MTQzMDZmZTI=" target="_blank">Role Profile_445318 Principal Developer Opens in new window</a> (pdf, 155kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgyNTQmdmVyaWZ5PWE1YWZmZTJlNzEwZjkxNjg2YzcxZWNiMTZkMTc1NDYzJnJlcXNpZz0xNzY4ODkzNzM2LTFiNjg2MGJkYTdiNzEzNmM0NGMwMGU5ZDVjYWY3Njg3MTQzMDZmZTI=" target="_blank">Candidate Pack_445318 Principal Developer Opens in new window</a> (pdf, 1309kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgyNTUmdmVyaWZ5PTQ2YWRhMGY4MDZkZjE1ODQyNDNjZDIzNDgwMmNjYzQwJnJlcXNpZz0xNzY4ODkzNzM2LTFiNjg2MGJkYTdiNzEzNmM0NGMwMGU5ZDVjYWY3Njg3MTQzMDZmZTI=" target="_blank">Terms and Conditions Apr25 Opens in new window</a> (pdf, 335kB)

OFGEM

Principal Developer

<h4>Job summary</h4><p>Help shape the future of energy through impactful digital solutions. Ofgem is looking for a Software Developer to support the delivery of green energy and social schemes, using modern technologies to build services that make a real difference to people's lives. <br><br>We’re offering a permanent role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are built and delivered, ensuring the systems behind our schemes are efficient, secure and user-focused. <br><br>You’ll develop and support innovative applications that contribute to green initiatives, as well as taking part in the technical development of projects and implementing new technologies. There’s plenty of scope for application development, process improvement and shaping the way we work within an agile delivery environment. <br><br>This development role will also give you the chance to support junior colleagues, using your expertise to guide and mentor them, and step up and take on management activities for various projects. Collaboration will be at the heart of your approach as you work with other developers, stakeholders and digital experts to create scalable, sustainable solutions that meet Government Digital Service standards. <br><br>We’re looking for someone with strong experience in Microsoft-based development, including C#, Entity Framework Core and SQL Server, along with a solid understanding of Azure. You’ll be familiar with applying design patterns, writing and executing unit tests, and working within microservices architectures. Experience with containerization tools such as Docker and Kubernetes, and the ability to communicate effectively across technical and non-technical audiences, will be key to success in this role. <br><br>At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working, offer an exceptional benefits package and provide the flexibility and development opportunities that will see you advance your career. <br><br>We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future. You will help ensure that essential schemes are built on strong technical foundations, enabling fairer, greener outcomes for consumers and communities across the country.</p><p><strong>SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK</strong></p><h4>Job description</h4><p><strong>Key Responsibilities</strong></p><ul><li> Development, maintenance, and support of key Ofgem scheme applications.</li><li> Technical documentation of key Ofgem business applications.</li><li> Technical ownership of application requirements.</li></ul><p><strong>Key Outputs and Deliverables</strong></p><ul><li> Ensuring that business applications developed internally and externally are technically and functionally suitable for Ofgem.</li></ul><p><strong>Key Stakeholder Relationships </strong></p><ul><li> To work as part of a team with Developers, Business Analysts, Project Managers, QA Testers, and the IT Infrastructure team to develop and deliver key Ofgem business applications.</li><li> To work with the IT Infrastructure team to resolve issues with Ofgem business applications.</li><li> To work with the IT Service Desk to resolve internal and external customer issues with Ofgem business applications.</li><li> To work with outsourced development partners to transfer technical knowledge of externally developed applications in-house.</li></ul><h4>Person specification</h4><p><strong>Essential Criteria</strong></p><ul><li><strong>(Lead)</strong> Essential skills and proven expertise in the following technologies: Microsoft .NET (C#), .NetCore, ASP.Net MVC, API development, Object-Oriented Design, SOLID development techniques and design patterns</li><li>Knowledge and experience of: Entity Framework, Relational database design, SQL Server Development, SQL Stored procedures, Writing unit and integration tests, Unit Test Frameworks and <br>Tools (Nunit, Moq, etc)</li><li>A good working knowledge of some of the following technologies: Version Control tools and workflows (GIT), CI/CD pipelines within Azure Devops, Build and deployment automation, Cloud Technologies (Azure), Microservices.</li><li>Demonstrable expertise of collaborative working with: Business Analysts, Automation Engineers, Delivery Managers, Product Managers, Senior Managers, and Business Customers. </li></ul><p><strong>Desirable Criteria</strong></p><ul><li> Strong work planning, time management, and change management skills across multiple functional groups and departments, and strong skills involving prioritizing and reprioritizing development tasks.</li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Working Together</li></ul><h4>Benefits</h4>Alongside your salary of £34,123, OFGEM contributes £9,885 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Ability and Experience.<p>When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here <a href="https://www.gov.uk/guidance/civil-service-online-tests" target="_blank">Civil Service online tests - GOV.UK (www.gov.uk).</a> The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your anonymised CV. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.</p><p>The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. </p><p>Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">Artificial intelligence and recruitment , Civil Service Careers</a></p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by </em><em>[</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lucy Dowding</li><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjAmdmVyaWZ5PTdjMTgzODIzNGU0M2Y1YmU2NjhiNDNlMTgyYzZmZmU5JnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Role Profile_445230 Software Developer Opens in new window</a> (pdf, 163kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjEmdmVyaWZ5PWNhYjRkODUyNjE5OWM2OTAxYTIzZGQ2ZDk5ZjhjNjIzJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Candidate Pack_445230 Software Developer Opens in new window</a> (pdf, 1308kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMjImdmVyaWZ5PTA3ZGFhYmIzM2NiNzEzMjI4YjI5NGUwMThlNjhiNTQxJnJlcXNpZz0xNzY4NjM3MzQwLTcwNzBmNjdjZTAyZDhmYjUyNzg3ZjZhYjU1ZTE3MjhmMmRiZTViODM=" target="_blank">Terms and Conditions April 2025 Opens in new window</a> (pdf, 335kB)

Software Developer

Senior Developer

<h4>Job summary</h4>At the forefront of the fight to protect energy consumers, Ofgem is strengthening its internal defences because safeguarding our systems against cyber threats is vital to delivering our mission. We’re looking for a Cyber Principal Application Security Architect to join us and lead the charge in shaping secure, resilient digital systems at the heart of our organisation. <br><br>Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people. <br><br>We’re offering a permanent role where you’ll apply your security architecture expertise to projects with strategic impact, influencing decisions at the highest level. This is an opportunity to make a tangible difference by helping us transform our technology landscape while reducing cyber risk across the organisation. Your work will ensure we stay secure by design, resilient by default, and consistently prepared for evolving threats. <br><br>You’ll work at the heart of a multidisciplinary team, collaborating with internal stakeholders and leading national security partners to embed robust security into every stage of the digital lifecycle. As a recognised expert, you’ll play a central role in building long-term cyber strategies and providing guidance that sets standards across our organisation and the wider energy ecosystem. <br><br>We’re looking for someone with a deep understanding of security architecture and a proven track record of influencing complex programmes and senior leaders. Your approach to solving challenges will be methodical and strategic, and you’ll be comfortable operating in fast-paced, high-stakes environments where your guidance truly matters. <br><br>In return, you’ll join a collaborative and inclusive culture that values innovation and supports development. You’ll benefit from flexible working arrangements, excellent civil service benefits, and the opportunity to be part of a high-profile mission that impacts millions of people and the UK’s energy future. <br><br>We have a critical purpose to lead the development of secure digital systems and architecture within our organisation, combating cyber threats and strengthening resilience across the UK’s energy landscape through trusted design, strategic leadership, and expert guidance. <h4>Job description</h4><p><strong>Key Responsibilities </strong></p><ul><li>To support the team deliverables, utilising your expertise to ensure successful outcomes across collaborating teams and strategies that can be used in the long term across the whole organisation. </li></ul><ul><li>Leverage a variety of sources to continuously maintain Ofgem Cyber Reference Architecture with principles, requirements, patterns, anti-patterns, implementation, engineering and operational maintenance options. </li></ul><ul><li>Influence key organisational and architectural decisions and interact with senior stakeholders across organisations to reach and influence a wide range of people across larger teams and communities. </li></ul><ul><li>Security Architecture Design: Develop and maintain secure architecture patterns for applications and services. </li></ul><ul><li>Threat Modelling &amp; Risk Assessment: Conduct threat modelling and risk assessments to identify vulnerabilities and recommend mitigation strategies. </li></ul><ul><li>Secure SDLC Integration: Embed security practices into the software development lifecycle, including code reviews, static analysis, and secure coding standards. </li></ul><ul><li>Stakeholder Engagement: Communicate security risks and solutions effectively to technical and non-technical audiences, influencing secure design decisions. </li></ul><ul><li>Security Testing &amp; Validation: Oversee penetration testing, vulnerability management, scanning, and remediation activities. </li></ul><ul><li>Policy &amp; Compliance Alignment: Ensure application security aligns with organisational policies, GDS standards, and regulatory requirements. </li></ul><ul><li>Innovation &amp; Advisory: Provide expert advice on emerging security technologies and trends, including AI, cloud-native security, and zero-trust architectures. </li></ul><p><strong>Key Outputs and Deliverables </strong></p><ul><li>Use applied security expertise to develop and maintain solutions that align with Ofgem Cyber guidance, to support the improvement of cyber resilience for the organisation. </li></ul><ul><li>Use applied security expertise to identify key programme and technical risks, leading the design of mitigating security architectures. </li></ul><ul><li>Document expert cyber architecture design reviews of operator system architectures to identify security weaknesses, recommend mitigations and ensure security requirements are integrated into product backlogs and user stories. </li></ul><ul><li>Identify and Document Cyber Risks within the Secure by Design lifecycle. </li></ul><ul><li>Provide expert advice on security architecture implications of technological trends when applied to existing systems, and how innovative technologies change the security approach required. </li></ul><ul><li>Effectively communicate difficult risk and security concepts in accessible ways that can be clearly understood by business leaders. Contribute to and develop risk communication strategies. </li></ul><ul><li>Attend, lead and provide expert input to Specialist Interest Groups to share security best practice across the sector. </li></ul><ul><li>Follow a methodical and repeatable approach to reviewing the security of a system architecture and describe that approach. </li></ul><ul><li>Contribute to new and innovative security architecture guidance for others to re-use through architecture blueprints and reusable design patterns. </li></ul><ul><li>Lead and support the development of penetration test scopes, reports, and remediation plans. </li></ul><h4>Person specification</h4><p><strong>Essential Criteria </strong></p><ul><li><strong>Expertise in security architecture and applied security capability. (Lead criteria)</strong></li><li><strong>Certified to one, more or equivalent of CISSP, GICSP, </strong><strong>GRID, SABSA, or TOGAF. (Lead criteria)</strong></li><li>Knowledge of microservices, containerisation, and cloudnative security models</li><li>Practitioner in information risk assessment and risk management. </li><li>Experience in Secure by Design (Cabinet Office Guidance) application security, secure software design, and architecture. </li><li>Experience in the process of developing and managing a range of options and decisions aligning with organisational priorities.</li></ul><p><strong>Desirable Criteria: </strong><br></p><ul><li>Experience of working in the energy sector.</li><li>Experience in automated security testing. </li><li>Experience with frameworks such as OWASP, NIST, ISO 27001, and CAF. </li></ul><h4>Qualifications</h4>Certified to one, more or equivalent of CISSP, GICSP, GRID, SABSA, or TOGAF.<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Seeing the Big Picture</li><li>Changing and Improving</li><li>Making Effective Decisions</li><li>Communicating and Influencing</li></ul><h4>Benefits</h4>Alongside your salary of £61,446, OFGEM contributes £17,800 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a>Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension arrangements</a> which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.<h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours and Experience.<p>When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. </p><p>You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. </p><p><em>The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by</em><em> [</em><a href="https://www.cifas.org.uk/fpn" target="_blank"><em>https://www.cifas.org.uk/fpn</em></a><em>].</em></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : Lisa Buchanan</li><li>Email : <a href="mailto:Recruitment@ofgem.gov.uk" target="_blank">Recruitment@ofgem.gov.uk</a></li><li>Telephone : N/A</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. <br><br>In the first instance, you should raise the matter directly via <a href="mailto:recruitment@ofgem.gov.uk" target="_blank">recruitment@ofgem.gov.uk</a>. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.<br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDAmdmVyaWZ5PTk1ZDdiM2UxZTcxNjQ2NWM3ZWYwMjljYTI5OTM2ZjhjJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Candidate Pack - Application Security Architect Opens in new window</a> (pdf, 824kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDEmdmVyaWZ5PWY1OTE3NjU0YmFmNmJjZTk0Nzg2ODNiYTAzY2YwNWFlJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Role Profile_Principal Application Security Architect Opens in new window</a> (pdf, 131kB)<a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzgxMDImdmVyaWZ5PTQ2NDQ1NTFjMTQ4ZGVkODRmZmRjNGFlZTE3MjEwY2JmJnJlcXNpZz0xNzY4NjM3Mjc1LWJiMmVkNTY4NjI2M2M2OTgyNzMwYmZlNmI2YjU0ZGI2MWFmZTc1NTQ=" target="_blank">Terms &amp; Conditions April 2025 Opens in new window</a> (pdf, 323kB)

Application Security Architect

Senior Enterprise Architect - Data

<h4>Job summary</h4><p>The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. </p><p>Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. </p><p>Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. </p><p>Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow. </p><p>The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the <a href="https://www.womenintechemployerawards.co.uk/shortlist-2024" target="_blank">Women in Tech awards</a> and won the award in 2025! </p><h4>Job description</h4><p>We are looking for a dynamic Application Support Engineer. The service desk will support various applications such as the Atlassian Suite, Zendesk, Google Workspace, Intune and other productivity applications in use across the department. In this role, you’ll not only contribute to the design of the support process of these vital applications, but also ensure their stability, robustness, and resilience to help us keep our digital services running smoothly and efficiently. </p><p><strong>About you </strong></p><p>As an Application Support Engineer, you will work in a dynamic, agile environment, reporting to the Application Support Lead, and working alongside other application engineers and other roles in DDaT, such as Delivery Managers, Business Analysts, DevOps engineers, Architects and Testers. You will be responsible for managing the 1st and 2nd line technical support for various SaaS Applications across the department. </p><p>You’ll look for opportunities to improve process efficiency, identify new available features, make use of automations where possible and work with various teams when onboarding new applications. You’ll also be actively participating in improving the capability of the Application Support team, as well as presenting at Show and Tells to share new features to the team and stakeholders. </p><p><strong>Main responsibilities </strong></p><p>You will be: </p><ul><li>Manage the Application Support service desk to ensure that issues are being resolved in a timely manner within the SLA </li><li>Work with stakeholders to identify new solutions based on upcoming requirements </li><li>Participate in testing and validation of solution designs, using automation where possible </li><li>Organise training sessions for users and junior staff members </li><li>Liaise with SaaS suppliers for any outages and escalations </li></ul><h4>Person specification</h4><p>It is essential that you have: </p><ul><li><strong>Experience supporting tools such as Atlassian, Zendesk, Google Workspace (Lead Criteria)</strong></li><li>Experience on a Service Desk </li><li>Experience in working in agile/rapid application development teams, contributing to solution delivery and decision making throughout the full agile delivery lifecycle</li><li>Experience of recommending and assessing tooling standards to be used for application engineering</li><li>Experience of collaborating with stakeholders to improve application usability and performance</li><li>Problem-solving skills </li></ul><p>It is desirable that you have: </p><ul><li>Experience with Microsoft 365 </li><li>Experience with ServiceNow </li></ul><h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Working Together</li><li>Delivering at Pace</li><li>Changing and Improving</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Technical Understanding</li><li>User focus</li><li>Technical Specialism</li><li>Ownership and Initiative</li><li>Continual Service Improvement</li></ul><h4>Benefits</h4><ul><li>Learning and development tailored to your role</li><li>A flexible, hybrid working environment with options like condensed hours </li><li>A culture encouraging inclusion and diversity </li><li>A Civil Service pension with an average employer contribution of 28.97%</li><li>Annual leave starting at 25 days rising to 30 days with service </li><li>Three paid volunteering days a year </li><li>An employee benefits programme including cycle to work</li></ul><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<p>As part of the <a href="https://digitaltrade.blog.gov.uk/2022/10/20/the-civil-service-recruitment-process-explained-part-1/" target="_blank">application process</a> you will be asked to upload a two-page CV and complete a 750 word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer. </p><p>Sift will be from week commencing 2/02/2026 </p><p>Interviews will be from week commencing 16/02/2026 </p><p>Please note these dates are indicative and may be subject to change. </p><p>If there is a high volume of applications, we will sift looking at your <strong>first essential criterion only</strong>. You may then be progressed to full sift or straight to interview. </p><p><strong>How we interview </strong></p><p>At the <a href="https://digitaltrade.blog.gov.uk/2020/10/05/what-does-a-good-interview-look-like/" target="_blank">interview stage</a> for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> framework. These are role specific and in line with the <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">DDaT Capability Framework</a>. </p><p><strong>How we offer </strong></p><p>Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for. </p><p>This role requires <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc" target="_blank">SC clearance</a>. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. </p><p>Checks will also be made against: </p><ul><li>departmental or company records (personnel files, staff reports, sick leave reports and security records) </li><li>UK criminal records covering both spent and unspent criminal records </li><li>your credit and financial history with a credit reference agency </li><li>security services record </li><li>location details </li></ul><p><strong>More about us </strong></p><p>This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees are contracted to work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered. </p><p>You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure in the candidate pack attached to this advert. </p><p>Find out more about life at DBT, our benefits and meet the team by watching our <a href="https://www.youtube.com/watch?v=O2PJ26zIZwk" target="_blank">video</a> or reading <a href="https://digitaltrade.blog.gov.uk/" target="_blank">our blog!</a></p><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : DDaT Recruitment</li><li>Email : <a href="mailto:Ddat.recruitment@businessandtrade.gov.uk" target="_blank">Ddat.recruitment@businessandtrade.gov.uk</a></li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:Ddat.recruitment@businessandtrade.gov.uk" target="_blank">Ddat.recruitment@businessandtrade.gov.uk</a></li></ul><h4>Further information</h4>Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance <a href="mailto:Resourcing@trade.gov.uk" target="_blank">contact DBT by email at Resourcing@trade.gov.uk.</a> If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="https://civilservicecommission.independent.gov.uk/wp-content/uploads/2019/08/Complaints_Handling_Procedure-AUGUST-2018.docx.pdf”" target="_blank">Civil Service Commission Complaints</a><br><br><h4>Attachments</h4><a href="https://files.civilservicejobs.service.gov.uk/admin/fairs/apptrack/download.cgi?SID=b3duZXI9NTA3MDAwMCZvd25lcnR5cGU9ZmFpciZkb2NfdHlwZT12YWMmZG9jX2lkPTEyNzc5NTQmdmVyaWZ5PTJiODIwZWZmZDllNzMwZDMwY2Y5YzM3ZTc5N2E1ZGRmJnJlcXNpZz0xNzY4NTM3OTY0LTk0Y2QxNzRhY2Y2OWQ5YzIyMTAxYTc4NTFiMTJkNzkyZTY4NmMyN2E=" target="_blank">DDaT Candidate Pack Opens in new window</a> (pdf, 506kB)

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