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<h4>Job summary</h4>This position is based Nationally<h4>Job description</h4><p>The Service Desk Manager role within HMCTS Digital and Technology Services (DTS) involves management and leadership responsibilities, providing essential services to our users as part of the Live Operations team. The post holder will have the opportunity to contribute to building and implementing the new digital operating model for HMCTS, at the heart of the future organisation.</p><p>The Service Desk Manager is responsible for the operation, support, maintenance and improvement of the DTS Service Desk (1LS) team. This includes ensuring SLAs are continually achieved, and that support is provided by 1LS team for all current and new HMCTS Digital products.</p><p>The role reports to the Service Support Lead and will have line management responsibility within the Live Operations team of the Senior Service Desk Analysts (SSDAs) and the Knowledge Manager, as well as indirect line management of the wider DTS Service Desk Team (SDAs), who will work together to share expertise and provide cover.</p><p><strong>The DTS Service Desk teams operating hours are 0800 – 1800 Monday – Friday (excluding bank holidays) and 0800 – 1400 Saturday.</strong></p><p><strong>There will be a requirement for frequent travel to the three main hubs (Salford, Birmingham, and London).</strong></p><p><strong>Key Responsibilities:</strong></p><p><strong>Operations:</strong></p><ul><li>Responsible for overseeing the knowledge management function. </li><li>Identify and explore opportunities for service and business improvement. Drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.</li><li>Manage customer service functions, including responding to issue reports and information requests. Use the results of customer satisfaction measurements to improve service and enhance customer experience.</li><li>Responsible for the end-to-end service delivery: from designing to developing to delivering and operating. Ensure IT products, suppliers and vendors come together to deliver an IT service. Ownership of Service Desk metrics ensuring service is provided to meet business requirements.</li><li>Stay abreast of industry developments to make cost-effective use of new and emerging tools and technologies.</li><li>Understand users and identify their needs based on evidence. Engage in meaningful interactions and relationships with users. Put users first and manage competing priorities.</li><li>Be responsible for the resourcing and development of the team, including the preparation and coordination of service transition activities.</li><li>Ensure the support team undertakes appropriate development to remain confident advising on current issues.</li><li>Provide clear, consistent leadership across the 1LS team, ensuring SSDAs, Knowledge Manager and SDAs understand expectations, role modelling positive behaviours and maintaining a proactive, customer-focused culture.</li><li>Promote consistent ways of working across all hubs, reinforcing standards and maintaining alignment of processes and behaviours.</li></ul><p><strong>Analysis:</strong></p><ul><li>Oversee the preparation and maintenance of analysis of data and requirements to understand user needs, offering guidance and communications to support operating and improving their performance of the Service Management team for Incident Management.</li><li>Establish training needs and knowledge transfer requirements, ensuring these are delivered where required.</li><li>Act as a central contact point for all digital and technology Incidents related to DTS Live Operations.</li><li>Support SSDAs and Knowledge Manager in developing their analytical and operational decision-making skills, ensuring they are confident, proactive leaders within the team.</li></ul><p><strong>Skills &amp; Experience:</strong></p><p> We’re looking for an individual with strong interpersonal skills who enjoys working with delivery-focused and agile multidisciplinary teams. You will also contribute to the wider community and share your skills and experiences with others across HMCTS, MOJ and the wider Government, as required.</p><p><strong>Essential Criteria:</strong></p><ul><li>Experience of managing and leading a medium to large first line Service Desk (30+), including supporting and developing team leaders in their day-to-day leadership responsibilities.</li><li>Demonstrable ability to foster a positive team culture, address performance concerns constructively, and embed continuous improvement</li><li>A minimum Level 3 ITIL qualification.</li><li>An in-depth understanding of Service Management Frameworks principles and processes and experience of working in a Service Management / ITIL environment.</li><li>Proven experience of leading an excellent customer service team, proactively identifying opportunities for improvement and driving high performance.</li><li>Experience of working collaboratively with Senior Heads of Departments and multi-disciplinary teams.</li><li>Experience of working in large, complex organisations.</li><li>Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively, and winning over audiences and ability to motivate a team.</li><li>Ability and experience of engaging with senior management and stakeholders, clearly representing your work and the performance of your team.</li><li>Strong problem-solving abilities and analytical skills.</li><li>Experience in identifying service / product gaps and managing these continual service improvements, issues, and risks to ensure stable and successful Operation of your Product/Service.</li><li>Either a strong technical background with a high level of technical knowledge and experience with workplace products and/or infrastructure services or a strong business background with an understanding of HMCTS users and the technology used.</li></ul><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Changing and Improving</li><li>Communicating and Influencing</li><li>Making Effective Decisions</li><li>Managing a Quality Service</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Capability skill 1: Customer Service Management</li><li>Capability skill 2: User Focus,</li><li>Capability skill 3: IT Service Reporting</li><li>Capability skill 4: Service Focus</li><li>Capability skill 5: Continual Service Improvement</li><li>Capability skill 6: Problem Management</li><li>Capability skill 7: Ownership &amp; Initiative</li><li>Capability skill 8: Service Management Framework Knowledge</li></ul><h4>Benefits</h4>Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/memberhub/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/13067?entityId=13067" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/13067?entityId=13067</a>

HM Courts and Tribunals Service

Service Desk Manager (Ref: 13067)

<h4>Job summary</h4>This position is based nationally.<h4>Job description</h4><p><strong>HM Courts and Tribunals Service</strong></p><p><strong>Directorate:</strong> Digital Technology Services (DTS)</p><p><strong>Pay Band: </strong>SEO</p><p><strong>Job Title:</strong> Software Developer – Low Code</p><p><strong>Location:</strong> London / National Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).</p><p><strong>Term:</strong>Permanent</p><p><strong>Interview: </strong>Video conference via Teams</p><p><strong>Important salary details:</strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).</p><p><strong>GDD:</strong></p><p><a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> Profession Capability Framework and <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Technical Job Family, is a Software Developer role at Developer level, but carries the title Software Developer within DTS.</p><p><strong>Reserve </strong><strong>List:</strong></p><p>HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.</p><p><strong>Introduction:</strong></p><p>These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.</p><p>HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow this link for further information about HMCTS: <a href="http://www.gov.uk/government/organisations/hm-courts-and-tribunals-service" target="_blank">www.gov.uk/government/organisations/hm-courts-and-tribunals-service</a></p><p><strong>Job Description:</strong></p><p><strong>We’re seeking a Low Code Software Developer with the ability to develop and deploy high-quality enterprise-grade low code solutions. </strong>As a Software Developer at HMCTS you will work with a wide range of stakeholders such as user researchers, product managers, designers, business analysts, delivery managers and digital architects, all of whom share a vision for making better government through smarter use of technology. You will innovate to radically transform public services for the better.</p><p>Examples of products can be found in our GitHub repository: <a href="https://github.com/hmcts" target="_blank">https://github.com/hmcts</a></p><p>You can find more information about our ways of working in the HMCTS Way: <a href="https://hmcts.github.io/" target="_blank">https://hmcts.github.io</a></p><p>In addition, we use a range of other technologies and continue to evolve by employing new technologies that help us deliver better services to our users and continue our Learning and Development.</p><p>The Technologies we are also rely on are (not role specific):</p><ul><li><strong>Java</strong> to write our backend services</li><li><strong>Node.js</strong> to write our frontend services</li><li><strong>Power Platform</strong> for low-code development</li><li><strong>UiPath </strong>for Robotic Process Automation</li><li><strong>Jenkins</strong> for CI/CD</li><li><strong>Dynatrace</strong> for application monitoring</li><li><strong>Kubernetes</strong> and <strong>Docker</strong> to run our services</li><li><strong>Azure</strong> for most of our infrastructure</li><li><strong>Terraform </strong>for infrastructure as code</li><li><strong>Postgres</strong> and <strong>Redis</strong> as our databases.</li><li>GOV.UK Design System for our web interfaces</li><li><strong>Macs</strong> to do all the above</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Build, maintain and document low code solutions, following best practices and internal standards.</li><li>Conduct internal testing, quality assurance, and participate in code reviews.</li><li>Continuously learn and stay up to date with relevant technologies, identifying potential issues.</li><li>Ensure product security, data confidentiality, and integrity, raising risks as needed.</li><li>Support and maintain software, including limited out-of-hours work when required.</li><li>Plan development, coordinate integration, and contribute to process improvement.</li><li>Manage service availability effectively and cost-efficiently.</li><li> Build and test system interfaces.</li><li>Mentor junior colleagues and share technical expertise.</li><li>Design and develop software based on user stories.</li><li>Participate in recruitment and procurement.</li></ul><p><strong>Skills &amp; Experience:</strong></p><ul><li>Sound knowledge in a wide range of technologies used in an enterprise, such as logging and monitoring, authentication/authorisation, cloud hosting environments, systems integration, source control, package management, Azure Windows Virtual Devices etc.</li><li>An understanding of relational database systems (e.g. MSSQL or Dataverse)</li><li>An understanding of APIs, systems integration, and cloud hosting environments (e.g. Azure).</li><li>Experience of mentoring, coaching or leading other developers</li><li>Experience of working with modern tools and techniques</li><li>An understanding of common security issues and how to mitigate them</li><li>Good communication skills and be able to collaborate with technical and non-technical teams.</li></ul><p><strong>Essential Criteria:</strong></p><ul><li>Experience developing and deploying enterprise low code solutions using Power Platform or UiPath.</li><li>Sound knowledge of VB.NET</li><li>Sound knowledge of JSON, XML, and XAML for data structuring</li><li>Sound knowledge of HTTP, including the request/response lifecycle, headers, status codes, and the underlying mechanic of web applications</li><li>Sound knowledge of Microsoft 365 Apps including SharePoint, OneDrive, and Excel</li></ul><p><strong>Application Process:</strong></p><p>The following areas of the <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profile Framework</a> will be used to assess and score your application during the sift, and interview:</p><ul><li><strong>Experience – </strong>As demonstrated in your application form.<br><br></li><li><strong>Coding Task</strong><strong> - </strong>when submitting your Personal Statement please complete the following coding task and provide a link to the repository: <a href="https://github.com/hmcts/dts-developer-challenge" target="_blank">https://github.com/hmcts/dts-developer-challenge</a></li></ul><p><strong>Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you</strong>.</p><ul><li><strong>Technical –</strong> Coding task and interview. If successful, you will move on to the interview stage, which will include an extension exercise to the coding task you submit in your Personal Statement.<br><br></li><li><strong>GDD Assessment –</strong> During the interview, you will be assessed against the GDD skills and framework below:<br><br></li><li><strong>Capability Skill 1 – Programming and Build </strong></li><li><strong>Capability Skill 2 – Systems integration </strong></li><li><strong>Capability Skill 3 – Service support</strong></li><li><strong>Capability Skill 4 – Information Security </strong></li><li><strong>HMCTS Case Management Coding Challenge</strong></li></ul><ul><li><strong>Behaviours - </strong>You will be required to provide evidence of the following key behaviours at Level 3.<br><br></li><li><strong>Communicating and Influencing</strong></li><li><strong>Developing Self and Others<br><br></strong></li><li><strong>Level of Clearance</strong> - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment and clearance must be cleared before a start date can be agreed. <a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants" target="_blank">https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants</a></li></ul><p><strong>Technical Skill</strong></p><p>HMCTS Case Management Coding Challenge. Please complete the coding task below and provide the link to your code repository in your statement of suitability:</p><p><a href="https://github.com/hmcts/dts-developer-challenge" target="_blank">https://github.com/hmcts/dts-developer-challenge</a></p><p>Within the answer box, please confirm you have completed the challenge.</p><p>If successful, you will move on to the interview stage.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Developing Self and Others</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Capability Skill 1 – Programming and Build</li><li>Capability Skill 2 – Systems integration</li><li>Capability Skill 3 – Service support</li><li>Capability Skill 4 – Information Security</li><li>Please refer to Technical Skill in Job Description</li></ul><h4>Benefits</h4>Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. <a href="https://www.civil-service-careers.gov.uk/prison-leaver-recruitment/" target="_blank">Read more about prison leaver recruitment (opens in new window)</a>.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/12803?entityId=12803" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/12803?entityId=12803</a>

Software Developer – Low Code (Ref: 441475)

<h4>Job summary</h4>This position is based Nationally<h4>Job description</h4><strong>HM Courts and Tribunals Service</strong><strong>Directorate: </strong>Digital Technology Services <strong>Pay Band: </strong>Grade 7 <strong>Job Title: </strong>Senior Developer in Test <strong><br></strong><strong>Location: </strong>London / National Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability). The frequency may increase in the future <strong>Term: </strong>Permanent <strong>Interview: </strong>Video conference via Teams<br><p><strong>Important salary details:</strong></p><p>New recruits to the Civil Service joining MoJ are expected to join at the band minimum.</p><p>Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).</p><p><strong>GDD:</strong></p><p><a href></a><a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> Profession Capability Framework and <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles</a> Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Technical Job Family, is a Software developer role at Senior Developer level, but carries the title Senior Developer in Test within DTS.</p><p><strong>Reserve </strong><strong>List:</strong></p><p>HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.</p><p><strong>Introduction:</strong></p><p>These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.</p><p>HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.</p><p>DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.</p><p>Please follow the link below for further information about HMCTS. <a href="http://www.gov.uk/government/organisations/hm-courts-and-tribunals-service" target="_blank">www.gov.uk/government/organisations/hm-courts-and-tribunals-service</a></p><p><strong>Skills and Experience:</strong></p><ul><li>Sound knowledge in Java for development of enterprise and public facing applications</li><li>Strong automation skills at both the service and UI level</li><li>Experience in working with developers to plan and design automation test frameworks and test suites.</li><li>Sound knowledge of HTTP, at least one web development framework (for example Spring or Jersey), Angular (React or Vue.js may be considered) and JavaScript</li><li>Sound knowledge of at least one RDBMS (PostgreSQL or similar), XML and JSON</li><li>Sound knowledge in a wide range of technologies and libraries used in an enterprise, such as logging and monitoring, ORM, authentication/authorisation, cloud hosting environments, systems integration, source control, package management etc</li><li>Experience of working with modern tools (docker, k8s, infrastructure as code) and techniques</li><li>Experience of mentoring, coaching or leading other Developers in Test</li><li>Experience of performance testing or performance monitoring tools</li><li>Experience of designing and implementing non-functional tests that will ensure there is coverage of NFRs - specifically performance</li><li>Strong experience of working with delivery teams using Scrum or Kanban techniques</li><li>Experience of working closely with the Ops team to help specify test environments</li><li>Takes an active interest in the testing community via blogs, forums, and conferences</li><li>You will also want to make a positive impact on the communities we serve</li><li>You are looking for new technical and leadership challenges</li><li>You thrive when you work as part of a team</li><li>You enjoy learning and helping others</li><li>You hold yourself and others to a high standard</li><li>You solve problems in a systematic way</li></ul><p><strong>Key responsibilities:</strong></p><ul><li>Establish, monitor, and maintain automated testing. Amending, refactoring, and documenting Automation code to build and maintain automated frameworks, and as required leading on these activities. Adhere to internal process and procedures, promoting and advising others which software development testing standards/processes/procedures apply.</li><li>Improve existing test automation or design more efficient ways of testing. You will look to improve existing test code or design tests that are faster or more comprehensive relative to existing tests.</li><li>Monitor builds and trends across the teams (i.e., sauce lab fails, performance degradation, security issues etc.)</li><li>Take a test-driven approach to software development, write complex automation test scripts, and participate in testing. Participate in code reviews of own work and lead code reviews of colleagues' work.</li><li>Support Infrastructure testing and OAT and DevOps maintenance activities</li><li>Constantly seek to learn and further develop your skills as required for your role. Monitor changes in the tech stack you use and alert on any major changes affecting our software. Adhere to industry's best practices, produce well-engineered modern products and guide others to do so in a highly competently manner.</li><li>Plan the testing on sets of related stories and coordinate integration tasks across systems. Contribute to selection of the software development approach (plan-driven, iterative/agile etc.) for projects. Identify process optimisation opportunities with guidance and support activities to improve the testing process. Choose the most appropriate from a variety of methods of prototyping, actively solicit prototypes with others.</li><li>Support and maintain software as required, including in the live environment. Use modern tools to identify, troubleshoot and fix faults effectively and thoroughly. Package and deploy software built. Some activities may be outside the core office hours (in-line with the organisation's policy for OOH).</li><li>Translate user stories to a proposed design and develop software to meet user needs. Collaborate with user researchers, represent users internally and champion user research to focus on all users.</li><li>Define, analyse, plan, forecast, measure, maintain and improve all aspects of the availability of services. Control and manage service availability to meet the needs of the business in a cost-effective manner. This includes managing the capability, functionality, and sustainability of service components (for example, hardware, software, network resources and software/infrastructure as a service).</li><li>Design systems characterised by medium levels of risk, impact, and business or technical complexity. Take designs through the required governance. Review designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology. Identify, record and escalate tech debt and medium-level risks.</li><li>Define the integration build. Coordinate build activities across systems and undertake and support integration testing activities.</li><li>Guide and advise others on technical areas of testing, modern development standards and approaches to understand user stories. Coach and mentor more junior colleagues. Lead on and participate in recruitment as required.</li><li>Participate in and lead on procurement activities as required.</li></ul><strong>Application process:</strong><p><a href></a><a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profile Framework</a> will be used to assess and score your application during the sift, and interview. </p><ul><li><strong>Experience – </strong>As demonstrated in your application form.<br><br></li><li><strong>Technical – </strong>Coding task and interview. If successful, you will move on to the interview stage, which will include an extension exercise to the coding task you submit in your Personal Statement<br><br></li><li><strong>Coding Task</strong></li></ul> When submitting your application please complete the following coding task and provide a link to the repository: <a href="https://github.com/hmcts/dts-test-automation-challenge" target="_blank">https://github.com/hmcts/dts-test-automation-challenge</a><p>Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you.</p><ul><li><strong>Technical – </strong>As demonstrated at interview. During the interview, you will be assessed against the <a href="https://ddat-capability-framework.service.gov.uk/" target="_blank">Government Digital and Data (GDD)</a> Capability Framework.<br><br></li><li><strong>Capability Skill 1: Development process optimisation</strong></li><li><strong>Capability Skill 2: Information security</strong></li><li><strong>Capability Skill 3: Modern development standards</strong></li><li><strong>Capability Skill 4: Programming and build (software engineering)</strong></li><li><strong>HMCTS Coding Challenge</strong></li></ul><strong>Behaviours – </strong>You will be required to provide evidence of the following key behaviours at Level 4.<ul><li><strong>Communicating and Influencing</strong></li><li><strong>Making Effective Decisions</strong></li></ul><p><strong>Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment: </strong><a href="https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants" target="_blank"><strong>https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants</strong></a><strong><br></strong></p><p><strong>Technical Skills</strong></p><p>HMCTS Coding Challenge:</p><p>Please complete the coding task below. In your personal statement, describe your Software developer in Test experience, explain your approach to the task, and provide a link to your code repository</p><p><a href="https://github.com/hmcts/dts-test-automation-challenge" target="_blank">https://github.com/hmcts/dts-test-automation-challenge</a></p><p>Please note the Civil Service application process is name-blind, so ensure that the repository containing your code does not include any personal information that would identify you.</p><h4>Person specification</h4>Please refer to Job Description<h4>Behaviours</h4><p>We'll assess you against these behaviours during the selection process:</p><ul><li>Communicating and Influencing</li><li>Making Effective Decisions</li></ul><h4>Technical skills</h4><p>We'll assess you against these technical skills during the selection process:</p><ul><li>Capability Skill 1: Development process optimisation</li><li>Capability Skill 2: Information security</li><li>Capability Skill 3: Modern development standards</li><li>Capability Skill 4: Programming and build (software engineering)</li><li>Please refer to Technical Skills in Job Description.</li></ul><h4>Benefits</h4>Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. <a href="https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/" target="_blank"> Find out what benefits a Civil Service Pension provides.</a><ul><li>Access to learning and development</li><li>A working environment that supports a range of flexible working options to enhance your work life balance</li><li>A working culture which encourages inclusion and diversity</li><li>A <a href="https://www.civilservicepensionscheme.org.uk/members/joining-the-civil-service-pension-scheme/" target="_blank">Civil Service pension</a> with an employer contribution of 28.97%</li><li>Annual Leave</li><li>Public Holidays</li><li>Season Ticket Advance</li></ul><p><br>For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. <br><br>Link: <a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a></p><h4>Things you need to know</h4><h4>Artificial intelligence</h4>Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our <a href="https://www.civil-service-careers.gov.uk/artificial-intelligence-and-recruitment/" target="_blank">candidate guidance (opens in a new window)</a> for more information on appropriate and inappropriate use.<h4>Selection process details</h4>This vacancy is using <a href="https://www.gov.uk/government/publications/success-profiles" target="_blank">Success Profiles (opens in a new window)</a>, and will assess your Behaviours, Experience and Technical skills.<a href="https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ" target="_blank">https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ</a><br><br>Feedback will only be provided if you attend an interview or assessment.<h4>Security</h4>Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is <a href="https://www.gov.uk/government/publications/national-security-vetting-advice-for-people-who-are-being-vetted" target="_blank">security check (opens in a new window)</a>.<br><br><a href="https://www.gov.uk/government/publications/vetting-explained-and-our-vetting-charter/the-vetting-charter" target="_blank">See our vetting charter (opens in a new window)</a>.People working with government assets must complete <a href="https://www.gov.uk/government/publications/government-baseline-personnel-security-standard" target="_blank">baseline personnel security standard (opens in new window)</a> checks.<h4>Nationality requirements</h4><p>This job is broadly open to the following groups:</p><ul><li>UK nationals</li><li>nationals of the Republic of Ireland</li><li>nationals of Commonwealth countries who have the right to work in the UK</li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the <a href="https://www.gov.uk/settled-status-eu-citizens-families" target="_blank">European Union Settlement Scheme (EUSS) (opens in a new window)</a></li><li>nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)</li><li>individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020</li><li>Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service</li></ul><a href="https://www.gov.uk/government/publications/nationality-rules" target="_blank">Further information on nationality requirements (opens in a new window)</a><h4>Working for the Civil Service</h4>The <a href="http://civilservicecommission.independent.gov.uk/code/" target="_blank">Civil Service Code (opens in a new window)</a> sets out the standards of behaviour expected of civil servants.<br><br>We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's <a href="https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/" target="_blank">recruitment principles (opens in a new window)</a>.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.<h4>Diversity and Inclusion</h4>The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the<a href="https://www.gov.uk/government/publications/civil-service-people-plan-2024-2027/civil-service-people-plan-2024-2027-html" target="_blank">Civil Service People Plan (opens in a new window)</a> and the <a href="https://www.gov.uk/government/publications/civil-service-diversity-and-inclusion-strategy-2022-to-2025" target="_blank">Civil Service Diversity and Inclusion Strategy (opens in a new window)</a>.<h4>Apply and further information</h4>This vacancy is part of the <a href="https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans" target="_blank">Great Place to Work for Veterans (opens in a new window)</a> initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.<h4>Contact point for applicants</h4><h4>Job contact : </h4><ul><li>Name : SSCL Recruitment Enquiries Team</li><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li><li>Telephone : 0345 241 5359</li></ul><h4>Recruitment team</h4><ul><li>Email : <a href="mailto:moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk" target="_blank">moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk</a></li></ul><h4>Further information</h4>Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (<a href="mailto:Moj-recruitment-vetting-enquiries@gov.sscl.com" target="_blank">Moj-recruitment-vetting-enquiries@gov.sscl.com</a>) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: <a href="http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/" target="_blank">http://civilservicecommission.independent.gov.uk/civil-service-recruitm…</a><br><br><a href="https://jobs.justice.gov.uk/careers/JobDetail/12806?entityId=12806" target="_blank">https://jobs.justice.gov.uk/careers/JobDetail/12806?entityId=12806</a>

3 IT Support Jobs in Wales